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|IMPORTANT NOTICE TO ALL BUYER !||Seller||Jan 23, 2020|
|Shipping with Qxpress||Seller||Apr 02, 2017|
|Return & Exchange Policy||Seller||Apr 02, 2017|
|Manufacturer/Place of origin||Oversea||Condition||New Product|
|Shipping From||From Overseas (Singapore)|
|After sales service||Please contact seller or manufacturer service center.|
Customer Review (1)
|Recommend||Nov 28, 2019||agn*** (SG SG)|
- NoticeDear valued customer,
Kindly note that since Dec 2019 Singpost had revised all of normal mail price rate (increased 30% or more), and also revised all package size limitation.
So for that slightly bulky items / parcel, we had change to Qxpress / Qprime for delivery. To avoid get rejected by Singpost sorting team.
Sorry for the inconvenience.
HOW TO WRITE SINGAPORE ADDRESS!
Below is a correct sample.
Patrick Kramer (Step 1. Receiver Name)
101, Sengkang West Way (Step 3. block number & road name/ get from system auto generate/ do not write for this part)
#31-231 (Step 4. Write unit number only. If no unit number, please put '-'. Do not write others message on this part, because it may cause parcel undelivered )
Singapore 560101 (Step 2. Postal Code/ Key-in postal code to auto generate of 'block number & road name')
23 / 01 / 2020eMedic
- NoticeDear All Our Valued Customers,
Regarding shipping with Qxpress. The tracking number will be provided and updated by Qxpress after they collected. Usually take 1 to 3 working to reach customer, after tracking number updated.
The goods never be lost for shipping with Qxpress services.
Sometimes, the tracking shown delivered and signed by Qxpress staff (usually after 2 to 3 days from the Qxpress collected date) but customer didn't receive the goods.
It because Qxpress have some agreement with Qoo10, the Qxpress need to confirm delivered after 3 working days from collection date.
In this case, usually customer will be receive the goods on next working day.
Customer may contact Qxpress regarding your goods delivery details. Customer must provide them tracking no.
Hotline: +65-6434 8400
(Mon to Fri: 9:00am to 6:00pm, Sat: 9:00 to 2:00pm)eMedic
- NoticeSubmission of claims
Any return or exchange of items will be applicable within 14 days upon receiving of the item
Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package
Contact seller through Q&A, redelivery for exchange will be arrange
Defective item issue
Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end.
Return the defective item if seller request otherwise the defective item do not need to returneMedic
- NoticeNon-receipt Claim issue (Did not receive the item )
All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to received it. We will investigate the issue with Qxpress, your email maybe require for follow up case.
For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.
Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.eMedic
- jas******* 2019-11-11
- It can be drink as normal tea. ThxeMedic 2019-11-12
- Can it really helps for slimming? How many times a day?
- This tea had approved by China health authorities for slimming as we shown on listing page. You can drink it 1 to 3 times a day.
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