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eMedic
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POWER MINISHOP RATE 90%
24.61

[HOREC]【Bundle of 20】 Horec Natural Facial Skin Care Mask | Aloe Vera/ Olive/ Honey/ Blueberry/ Pomegranate


Customer who recommended this item
396
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Shipping with Qxpress Seller Apr 02, 2017
Normal Mail Delivery Time1/2 Seller Apr 02, 2017
Return & Exchange Policy Seller Apr 02, 2017
more
Manufacturer/
Place of origin
HOREC / HOREC Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
Brief Description Feature: Acne Treatment, Blemish Clearing, Deep Cleansing, Lightening, Moisturizer, Nourishing
BOOKMARK 1 2 3 4 5 6 7

Photo Review (201)

Customer Review (237)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 05, 2019 dor*** (SG SG)
Highly Recommend Dec 03, 2019 teh*** (SG SG)
Recommend Dec 01, 2019 ber*** (SG SG)
Highly Recommend Nov 30, 2019 xin*** (SG SG)
Highly Recommend Nov 19, 2019 lin*** (SG SG)
Highly Recommend Nov 16, 2019 leo*** (SG SG)
Highly Recommend Nov 10, 2019 nim*** (SG SG)
Recommend Nov 08, 2019 wes*** (SG SG)
Highly Recommend Nov 08, 2019 cha*** (SG SG)
Highly Recommend Nov 06, 2019 lim*** (SG SG)

Item Q&A(18)

Status
Question & Answer
  • Notice

    Shipping with Qxpress

    Dear All Our Valued Customers,

    Regarding shipping with Qxpress. The tracking number will be provided and updated by Qxpress after they collected. Usually take 1 to 3 working to reach customer, after tracking number updated.
    The goods never be lost for shipping with Qxpress services.

    Important Note:
    Sometimes, the tracking shown delivered and signed by Qxpress staff (usually after 2 to 3 days from the Qxpress collected date) but customer didn't receive the goods.
    It because Qxpress have some agreement with Qoo10, the Qxpress need to confirm delivered after 3 working days from collection date.
    In this case, usually customer will be receive the goods on next working day.
    Customer may contact Qxpress regarding your goods delivery details. Customer must provide them tracking no.

    Qxpress Contact:
    Email: info@qxpress.sg
    Hotline: +65-6434 8400
    (Mon to Fri: 9:00am to 6:00pm, Sat: 9:00 to 2:00pm)
    eMedic
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
    eMedic
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller through Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
    eMedic
  • Notice

    Normal Mail Returned Area

    This Area is only mean for eMedic (Normal mail delivery)
    Undelivered / Parcel Return / Lost & Found

    To check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not received your normal mail delivery for 1-2 weeks later thank you


    Please copy and paste the link below :
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=516549362
    eMedic
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to received it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.

    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
    eMedic
  • Notice

    Normal Mail Delivery Time 2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all received within 3-5 days but yours now over 5 days still not received ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by Singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might received up to 3 weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself Singpost contact 1605 (24/7 Customer Care Hotline) Thank you
    eMedic
  • Answered
    Question
    mei******* 2019-07-18
    Answer
    Sorry, not sure.
    eMedic 2019-07-18
  • Answered
    Question
    sau******* 2019-07-03
    Answer
    Sorry, for the count mistake.
    If you required partial refund, please provide picture of the item received and also provide your bank account details. Thanks.
    eMedic 2019-07-04
    Question
    Can you just send me the missing 1 piece of face mask? Thanks!
    Question
    Will appreciate your response on the resending of the missing piece. Thank you!
    Answer

    2019-07-04 09:49:49

    Sorry, for the count mistake.
    If you required partial refund, please provide picture of the item received and also provide your bank account details. Thanks.
    Question
    As mentioned previously, can you just send me the missing 1 piece of face mask? Thanks!
    Answer
    Sorry, we unable post 1 pc mask. If you required partial refund, please provide picture of the item received and also provide your bank account details. Thanks.
  • Answered
    Question
    ak.******* 2019-06-23
    Answer
    Private Enquiry
    eMedic 2019-06-24
    Question
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    wei******* 2019-06-14
    Answer
    Could you provide you bank account number, my staff will do partial refund for you. Thanks.
    eMedic 2019-06-14
    Question
    Hello, you can refund me via posb savings account 150-27023-5. Thanks.
    Answer
    Yes. Thanks.

    Already answered inquiry. If you have another any question, please contact to us.
    (Jun 19, 2019 10:08)
    Question
    Hi seller. I did not receive any refund till now. Please check.
    Answer
    Will do for it. Thx
    Question
    Hi seller, please advise when are you going to refund me?
    Answer
    Will do for it. Thx
    Question
    Hi, please let me know when you are going to do it? Please do it and let me know ASAP.
    Answer
    noted. thx
  • Answered
    Question
    kar******* 2019-06-14
    Answer
    Dear, very sorry about that. we will take more care with the package. Thanks for your feedback.
    eMedic 2019-06-14
    Question
    This is not just a feedback about your poor packaging. I have brought 4 sets total n as a qoo10 seller myself I am aware that it's the seller responsibility to ensure no lost mail or the parcel to reach the buyer safety without shipping defects.
    Answer
    Thanks very much.
  • Answered
    Question
    ann******* 2019-03-22
    Answer
    Already answered inquiry. If you have another any question, please contact to us.
    eMedic 2019-04-10
  • Answered
    Question
    tia******* 2019-01-15
    Answer
    we will repost the item to you asap by normal mail.
    eMedic 2019-01-15
  • Answered
    Question
    tut******* 2018-12-25
    Answer
    Private Enquiry
    eMedic 2018-12-25
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Policy & Notice
How to Return/Exchange