- Customer who recommended this item
- 102
- Customer Satisfaction Score
- 100%
- Product 100%/100%
- Price 100%/100%
- Delivery 100%/100%
- Service 100%/100%
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Notice
| Subject | Register | Date |
|---|---|---|
| QX QUICK | Seller | May 31, 2017 |
| CHANGE ORDER INFO | Seller | May 31, 2017 |
| Cancel/Refund | Seller | Dec 20, 2016 |
| Manufacturer/Place of origin | US | Condition | New Product |
|---|---|---|---|
| Shipping From | From Overseas (Singapore) | ||
| After sales service | Please contact seller or manufacturer service center. | ||
Photo Review ()
-
Highly Recommend written by mobile Cetaphil baby products
j.s*** (SG ) Jan 25, 2020Recieved with thanks.fast delivery.trusted seller.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml
+ Add this option -
Highly Recommend written by mobile Fast delivery
jia*** (SG ) Jan 05, 2020Same as retail but yet cheaper
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml
+ Add this option -
Highly Recommend written by mobile Items as advertised
eug*** (SG ) Dec 31, 2019Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml
+ Add this option -
Highly Recommend written by mobile Prompt delivery
nbw*** (SG ) Dec 08, 2019First time purchase, note that the free gift refers to the 50ml lotion.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml
+ Add this option -
Highly Recommend written by mobile Cetaphil shampoo
jac*** (SG ) Oct 27, 2019Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml | FREE - While stocks lats:None
+ Add this option
Customer Review (56)
| Rating | Feedback | Date | Written by |
|---|---|---|---|
| Highly Recommend |
Fast delivery.. good buy
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Jan 10, 2020 | ang*** (SG SG) |
| Highly Recommend |
Good deal, fast delivery
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Jan 06, 2020 | Hui*** (SG SG) |
| Highly Recommend |
Delivery is fast and item as per picture
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Jan 03, 2020 | kmi*** (SG SG) |
| Highly Recommend |
First time buy, will purchase again.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Jan 02, 2020 | mil*** (SG SG) |
| Highly Recommend |
Repeated purchase.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Dec 27, 2019 | sno*** (SG SG) |
| Highly Recommend |
Nice product.......
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Dec 20, 2019 | All*** (SG SG) |
| Highly Recommend |
Good deal. will buy again
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Dec 10, 2019 | rec*** (SG SG) |
| Highly Recommend |
Repeated purchase.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml |
Dec 04, 2019 | sno*** (SG SG) |
| Highly Recommend |
second purchase... cheaper than buying in stores.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml | FREE - While stocks lats:None |
Nov 16, 2019 | kak*** (SG SG) |
| Highly Recommend |
Fast delivery. Item packed nicely and received in good condition.
Cetaphil Baby:01. Wash and Shampoo 230ml x 2 + Lotion 50ml | FREE - While stocks lats:None |
Nov 11, 2019 | lad*** (SG SG) |
Item Q&A(10)
Question & Answer
- Notice
QX QUICK
QX quick orders:
If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.
If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.
Thank youQoolife Mall - Notice
CHANGE ORDER INFO
CHANGE ORDER INFO
For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.
Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping feeQoolife Mall - Notice
Cancel/Refund
Dear buyer,
CANCEL/REFUND
Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].
Thank you!Qoolife Mall - Notice
Disclaimer: Singpost Normal Mail
Dear buyers,
All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!Qoolife Mall - Notice
Shipping Info/Timing/Change memo
Dear buyers,
ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.
We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
Thank you very much for your understanding!Qoolife Mall - Notice
Exchange/Return
EXCHANGE/RETURN
For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.
Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#noneQoolife Mall - Answered
- Question
- Eme******* 2019-08-06
- Answer
- Private EnquiryQoolife Mall 2019-08-06
- Answered
- Question
- ono******* 2019-06-28
- Answer
- Dear Customer, i believe the stocks are at the warehouse now. But the free gift has been fully redeemed. Thank you! QooLife TeamQoolife Mall 2019-07-02
- Answered
- Question
- ms.******* 2019-06-07
- Answer
- Dear Customer, we have run out of stocks for the product that you ordered and we have placed our orders with the manufacturer and waiting for their shipment to our warehouse now. Thank you! QooLife TeamQoolife Mall 2019-06-11
- Unanswered
- Question
- tan******* 2019-04-27
- Question
- The one with towel
- Answered
- Question
- che******* 2019-03-30
- Answer
- Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from
the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife TeamQoolife Mall 2019-04-01
- Answered
- Question
- jae******* 2019-01-22
- Answer
- Dear Customer,
All products from Cetaphil are from Official store and it is made from CanadaQoolife Mall 2019-01-22
- Answered
- Question
- why******* 2018-12-24
- Answer
- Dear customer,
Your stocks are currently at our warehouse. Please allow some time for our logistical staffs to sort them out.
We will deliver them as soon as possible. Thank you for supporting Qoolife!Qoolife Mall 2018-12-26
- Question
- Hi seller
It has been more than 2 weeks since I placed my order, can u help me to check my order?
- Answer
- Dear Customer, for order no: 285858076 the stocks just reached our warehouse. Kindly allow our warehouse guys to inbound the stocks and we'll send it to you soon. For the other 2 order numbers, we have ran out of stock for the products you ordered. We will ship out everything the moment we receive the new stocks in our warehouse. Apologies for the late delivery. Thank you! QooLife Team
- Unanswered
- Question
- hue******* 2018-12-21
Qoolife Mall
SG
- Address
- CWT JURONG EAST LOGISTICS CENTRE 5A TOH GUAN ROAD EAST #02-01
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Policy & Notice
How to Return/Exchange
