♥(2017 VERSION) PORE REMODELING MASK EX + PORE CLEAR EX SET♥REMOVE BLACKHEADS/WHITEHEADS♥
68.07

COCOMO♥(2017 VERSION) PORE REMODELING MASK EX + PORE CLEAR EX SET♥REMOVE BLACKHEADS/WHITEHEADS♥

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Customer who recommended this item
140
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller Jan 29, 2016
Disclaimer Seller Jun 01, 2018
AGREEMENT Seller Jan 04, 2019
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Manufacturer/
Place of origin
YUR / KOREA Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (57)

Customer Review (101)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 12, 2018 Che*** (SG SG)
Highly Recommend Jun 23, 2018 qoo*** (SG SG)
Highly Recommend Jun 01, 2018 pha*** (SG SG)
Recommend Jun 01, 2018 ann*** (SG SG)
Highly Recommend May 04, 2018 ren*** (SG SG)
Recommend Feb 22, 2018 cwe*** (SG SG)
Highly Recommend Jan 10, 2018 can*** (SG SG)
Highly Recommend Nov 28, 2017 sul*** (SG SG)
Highly Recommend Oct 29, 2017 tri*** (SG SG)
Highly Recommend Oct 20, 2017 che*** (SG SG)

Item Q&A(12)

Status
Question & Answer
  • Notice

    (IMPORTANT) SHIPPING - PARTIAL DELIVERY

    Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
    COCOMO
  • Notice

    Disclaimer

    While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
    COCOMO
  • Notice

    AGREEMENT

    By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
    COCOMO
  • Notice

    RETURN & REFUND PROCESS

    Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:

    Please provide the following information to our Customer Service Team Via Qpost:
    (1) Full name and Order no. (can be found in your Qoo10 account)
    (2) Reason(s) for return
    (3) Name of item(s) to be returned and its respective quantity
    (4) Photographs (e.g. the defective part or whole package to show any missing content)
    (5) Please indicate if the seal of item(s) has been removed or unwrapped
    COCOMO
  • Notice

    EXCHANGE POLICY

    ***Exchange Policy***
    ▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    ▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.

    COCOMO
  • Notice

    Shipping Info_Timing_Change memo

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
    COCOMO
  • Notice

    CANCEL / REFUND


    ***Return Policy***
    Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.

    ***Exchange Policy***
    For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
    If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

    ***Refund Policy***
    *Please note, we are unable to process refund for any reason.
    COCOMO
  • Notice

    VERY IMPORTANT: SINGPOST NORMAL MAIL

    All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.

    Thank you very much for your understanding and cooperation!
    COCOMO
  • Notice

    FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)

    The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
    COCOMO
  • Notice

    ((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS

    99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
    COCOMO
  • Answered
    Question
    sow******* 2017-03-20
    Answer
    Dear Customer,
    We recommend COSRX products
    Not this range
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-03-20
  • Answered
    Question
    eif******* 2017-01-21
    Answer
    Dear Customer,
    The expiry date is 3 years from manufacturing date
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2017-01-21
  • Answered
    Question
    ren******* 2016-08-24
    Answer
    Dear Customer,
    We apologise to scare you
    Be rest assured that your add on will reach you very safely soon in less than 24-48h

    We had shipped out with different warehouse
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-08-24
  • Answered
    Question
    ren******* 2016-06-25
    Answer
    Dear Customer,
    Yes, for this, you may use twice a week.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-06-25
  • Answered
    Question
    ng_******* 2016-06-23
    Answer
    Dear Customer,
    It has been restocked
    You may cart out now.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-06-23
  • Answered
    Question
    amy******* 2016-06-23
    Answer
    Dear Customer,
    We are sorry. We do not have self collection anymore.
    We want to improve on our delivery services to all our buyers. Hence, we would like to focus on delivery for the time being.
    Sorry and thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-06-23
  • Answered
    Question
    jav******* 2016-06-22
    Answer
    Dear Customer,

    Your parcel has been dispatched for delivery
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-06-24
    Question
    Hi, sorry. But I still have not receive it eh.
    Answer
    Dear Customer,
    We had dispatched the parcel on 23 JUNE
    The number reflected in the system is the packing number, Not the tracking number. Singpost has no tracking number.
    Please kindly check your letterbox as singpost normal mail takes 5-7 WORKING days to reach you. Please viist your nearest post office with your NIRC should you not receive the parcel in 2 weeks time from order date.
    Thank you for shopping with COCOMO!
  • Answered
    Question
    Rai******* 2016-06-21
    Answer
    Dear Customer,
    We are sorry to hear on this. We had contacted Qxpress on this matter. All our pore remodelling masks are new version. The new version are sold in set. As some buyers do not need the step 1, hence, we removed the remodelling mask fromnew version big box and sold seperately. The old version came with individual boxes, but they are the old model. We only send new model this year manufactured and new product to buyers.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO


    Dear Customer,
    All our pore remodelling masks are new version. The new version are sold in set. As some buyers do not need the step 1, hence, we removed the remodelling mask fromnew version big box and sold seperately. The old version came with individual boxes, but they are the old model. We only send new model this year manufactured and new product to buyers.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    COCOMO 2016-06-22
    Question
    i will like to request for refund for cart no# 103380334

    as its does not come with packaging. these items are meant for gifts.. i cant gift them if they come without packaging..
    Answer
    Dear Customer.
    The packaging was stated clearly in the item listing. Refund can be done however buyer has to bear delivery fees and handling charges.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    Question
    please advise return procedure
    Answer
    Dear Customer,

    All returns must be in original condition via resgitered mail. Handling fees will also be charged for return. It will be paid to Qoo10 not COCOMO. ) Please kindly contact Qoo10 customer service team on return process.
    Thank you for shoping with COCOMO!
    Regards,
    COCOMO
    Question
    How much is the handling fees?
    Answer
    The handling fees to qoo10 is 11% of purchase price.
    Thank you for shopping with COCOMO!
    Regards,
    COCOMO
    Question
    I requested for a return via qoo10 return.

    It was shown that seller need to contact qxpress to pick up the return items.
    Answer
    Dear Customer,
    It had been clearly indicated and stated in item listing that new packaging has no individual box.
    We cannot process any refund for your misreading.
    Regards,
    COCOMO
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COCOMO SG
Available during
MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off

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Policy & Notice
How to Return/Exchange