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POWER MINISHOP RATE 90%
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cookit【Cokit Mosquito Killer Light / Kinven Bulb / Repellent / Patch】 Eco Friendly | Energy Saving


Customer who recommended this item
36
Customer Satisfaction Score
87%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Shipping with Qxpress Seller Apr 02, 2017
Normal Mail Delivery Time1/2 Seller Apr 02, 2017
Return & Exchange Policy Seller Apr 02, 2017
more
Manufacturer/
Place of origin
cookit / COKIT Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
Brief Description COKIT Mosquito Killer - Safe and Effective/ Eco-friendly/ 40m2 coverage / Sole Exclusive Distributors in Singapore
BOOKMARK 1 2 3 4 5 6 7

Photo Review (17)

Customer Review (31)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 16, 2019 lin*** (SG SG)
Highly Recommend Dec 06, 2018 dav*** (SG SG)
Highly Recommend Nov 02, 2018 eye*** (SG SG)
Recommend Oct 29, 2018 wes*** (SG SG)
Highly Recommend Oct 25, 2018 swe*** (SG SG)
Netural Sep 28, 2018 win*** (SG SG)
Netural Sep 14, 2018 joa*** (SG SG)
Highly Recommend Sep 01, 2018 ang*** (SG SG)
Highly Recommend Aug 31, 2018 cro*** (SG SG)
Recommend Aug 19, 2018 loo*** (SG SG)

Item Q&A(7)

Status
Question & Answer
  • Notice

    Shipping with Qxpress

    Dear All Our Valued Customers,

    Regarding shipping with Qxpress. The tracking number will be provided and updated by Qxpress after they collected. Usually take 1 to 3 working to reach customer, after tracking number updated.
    The goods never be lost for shipping with Qxpress services.

    Important Note:
    Sometimes, the tracking shown delivered and signed by Qxpress staff (usually after 2 to 3 days from the Qxpress collected date) but customer didn't receive the goods.
    It because Qxpress have some agreement with Qoo10, the Qxpress need to confirm delivered after 3 working days from collection date.
    In this case, usually customer will be receive the goods on next working day.
    Customer may contact Qxpress regarding your goods delivery details. Customer must provide them tracking no.

    Qxpress Contact:
    Email: info@qxpress.sg
    Hotline: +65-6434 8400
    (Mon to Fri: 9:00am to 6:00pm, Sat: 9:00 to 2:00pm)
    eMedic
  • Notice

    Normal Mail Delivery Time1/2

    Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

    Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
    eMedic
  • Notice

    Return & Exchange Policy

    Submission of claims
    Any return or exchange of items will be applicable within 14 days upon receiving of the item

    Any shortage of item or wrong item received
    Provide picture of the item contents within the parcel package
    Contact seller through Q&A, redelivery for exchange will be arrange

    Defective item issue
    Provide picture of the defective area of the received item
    Shipping fee will be incurred from seller end.
    Return the defective item if seller request otherwise the defective item do not need to return
    eMedic
  • Notice

    Normal Mail Returned Area

    This Area is only mean for eMedic (Normal mail delivery)
    Undelivered / Parcel Return / Lost & Found

    To check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not received your normal mail delivery for 1-2 weeks later thank you


    Please copy and paste the link below :
    http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=516549362
    eMedic
  • Notice

    Did not receive the item?

    Non-receipt Claim issue (Did not receive the item )
    All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
    Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to received it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

    For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
    Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.

    Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
    eMedic
  • Notice

    Normal Mail Delivery Time 2/2

    Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

    2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

    3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all received within 3-5 days but yours now over 5 days still not received ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by Singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

    So please even if stated 2-5 workings afew % might received up to 3 weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself Singpost contact 1605 (24/7 Customer Care Hotline) Thank you
    eMedic
  • Answered
    Question
    kel******* 2018-09-21
    Answer
    it's ready stock, if you need the item fast please select qxpress for delivery. thanks
    eMedic 2018-09-21
  • Answered
    Question
    gar******* 2018-07-29
    Answer
    we have send it on last weekend, please allow postman to delivery to you.
    eMedic 2018-07-30
  • Unanswered
    Question
    ckh******* 2018-07-17
  • Answered
    Question
    rob******* 2018-02-27
    Answer
    please request exchange from the system, from there we can arrange qxpress for pick up. thanks
    eMedic 2018-02-28
    Question
    Hi how do I do so
    Answer
    please contact Qoo10 help for the process. thanks
    Question
    Hi Andy I'm your customer that bought the cockit mosquito light from you. I saw your full address given by Qoo10. How do we go about the exchange
    Answer
    please request pick up from qxpress. thanks
    Question
    Hi Andy I called qooexpress they told me to liase with u directly
    Answer
    Yes. Thx
  • Answered
    Question
    rob******* 2018-02-24
    Answer
    please request exchange from the system, from there we can arrange qxpress for pick up. thanks
    eMedic 2018-02-28
    Question
    Hi it does not have the option of exchange
    Answer
    please contact Qoo10 help for the process. thanks
  • Answered
    Question
    adv******* 2018-02-01
    Answer
    please request from the Qoo10 system for exchange. thanks
    eMedic 2018-02-02
    Question
    Hi,

    I already made the request. It's waiting for action on your part, from what I see.
    Answer
    we have accept this exchange.
    Question
    Hi,

    So the next step is for me to send the item to the listed address, right? I noticed that the delivery section below the address is blank. Do you have an account with a delivery service company, as the seller bears the cost of postage for defective items? Thanks.
    Answer
    you may request qxpress to pick up, the fee will charge from seller. after we receive it, we will resend you another piece. thanks
    Question
    How do I do this? The QExpress website requires creating a corporate account.
    Answer
    Do return request through your order. Qxpress ppl will arrange for pickup. Thanks.
    Question
    No such option available. Status is exchange processing.
    Question
    When I click See Details , I see your address, but there is no button to arrange for pick up with QExpress
    Answer
    We had resent the new set for you. The faulty set not need to return. Thx.
    Question
    Thank you!
    Answer
    welcome
  • Answered
    Question
    ash******* 2017-11-28
    Answer
    yes, you need to turn it.
    eMedic 2017-12-01
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Policy & Notice
How to Return/Exchange