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Blackangelsgmy
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Dermaveen Sensitive Relief Eczema Cream Ointment Australia Lotion Itchy Skin Psoriasis Moisturiser
3 sold
60.18

dermaveenDermaveen Sensitive Relief Eczema Cream Ointment Australia Lotion Itchy Skin Psoriasis Moisturiser

  • Retail Price
    RM 92.55
    Q-Price
    RM 60.18
  • Plus Reward
    Cashback Up To RM 1.98 Details
    Benefits
    Payment Benefit(Only SG issued cards)
    0% Interest Instalment Plan
  • Shipping From
    Singapore
    Shipping To
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    • Arab Emirates
    • Australia
    • Canada
    • China
    • Germany
    • France
    • South Korea
    • Macau
    • Malaysia
    • Netherland
    • New Zealand
    • Italy
    • Thailand
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    • Singapore
    • Japan
    • Hong Kong
    • Taiwan
    • United Kingdom
    • Russia

    Shipping RateOverseas
    SurchargeDetails
    Shipping rate will be added according to Qty/Weight.
  • Item Type
    ∙ Type of Option
    • Sold Out

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Customer who recommended this item
23
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Australia / Australia Condition New Product
Shipping From From Overseas (Singapore)
help
Material Eczema Cream Ointment
After sales service Please contact seller or manufacturer service center.(blackangelsgmy@gmail.com)
Brief Description Dermaveen Sensitive Relief Eczema Cream Ointment Australia Lotion Itchy Skin Psoriasis Moisturiser

Photo Review (9)

Customer Review (17)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 20, 2020 tam*** (SG SG)
Recommend Jun 13, 2020 mom*** (SG SG)
Recommend May 09, 2020 jas*** (SG SG)
Netural May 04, 2020 jas*** (SG SG)
Recommend Apr 29, 2020 tam*** (SG SG)
Highly Recommend Apr 15, 2020 let*** (SG SG)
Not Recommend Mar 05, 2020 foo*** (SG SG)
Highly Recommend Jan 25, 2020 sow*** (SG SG)
Recommend Jan 23, 2020 mom*** (SG SG)
Highly Recommend Jan 15, 2020 cla*** (SG SG)

Item Q&A(2)

Status
Question & Answer
  • Answered
    Question
    jes******* 2020-05-06
    Answer
    Private Enquiry
    Blackangelsgmy 2020-05-07
    Question
    Private Enquiry
    Answer
    Private Enquiry
  • Answered
    Question
    foo******* 2020-02-19
    Answer
    Dear Customer,
    The expiry for Eczema Ointment 200ml is Aug 2021 and Eczema Cream 100ml is Aug 2022. These are our new stock from Australia that just arrived last week, hope you'd consider. Thank you very much.
    Blackangelsgmy 2020-02-19
    Question
    Hi seller, i had received the eczema cream baby but the expiry date is oct 2020. A bit disappointed as now is nearly march 2020.
    Answer
    Hi there,
    For these eczema creams, you are supposed to use them up 6 months after opening the tube for best results. As eczema cream are for sensitive skin and therefore additives and preservatives are not used, once opened you need to the cream quickly. Thank you.
    Question
    Hi seller,

    Yes, i understand that once opened the cream has to be used within 6 months but i don't expect the expiry date is so soon not even more than one year. Since i have concerns about the expiry date, you should have informed me before ship out my order. When you replied me your stocks has just arrived last few weeks, i am expecting it to be new stocks as well. I hope you understand at my point as a buyer.
    Question
    Hi seller, further more, please don't expect the buyer will open and use it immediately after receiving the item.
    Answer
    When we told you new stock arrived, we had honestly thought you were asking about the normal Eczema cream as that is the most popular one. The expiry date we gave you when you asked was specifcally for the eczema cream and ointment, not the baby one. You should have specified the type of cream in your enquiry. If you go to any store, it is not guaranteed that all products on shelf have a 12 month expiry. If you have a specific date requirement, you need to tell us before making a purchase.
    Question
    If i go to the store and see the product is going to expire soon, i wouldn't be buying it at the first place. I asked the expiry date as for general, do not expect customer to buy the most popular one.
    Question
    And, when i asked you, why didn't you tell me honestly the expiry date for the baby cream as it is one of your products as well? It seems like you wanted to hide something. Now, i would like to have the item either exchange or refund. Thank you
    Answer
    Your comment is unfair. When a listing has many options and customers do not tell us which one they are asking about, we always provide expiry dates for the most popular items. We even listed out to you which product the expiry date was for. Having received our clear reply, you did not seek clarification.

    In this case, I don’t believe we are at fault. We sold you an item that is well within expiry date which at the time of your purchase, you still have 8 months to use this item. You are now requesting exchange or refund for change of mind because you have a specific date requirement which we were not informed about at the date of your purchase.

    Unfortunately, for baby items, we do not allow exchanges or refunds as these are personal items. Once sent out, we do not know if they have been tempered with. In this case, there is nothing wrong with the item and we are not at fault.
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