45.60

DUREX[RB Health] Durex Condoms| Be safe and have fun | Official reseller [Qoolife]

See all DUREX items

Customer who recommended this item
4026
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
QX QUICK Seller May 31, 2017
CHANGE ORDER INFO Seller May 31, 2017
Cancel/Refund Seller Dec 20, 2016
more
Manufacturer/
Place of origin
Reckitt Benckiser / Singapore Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,381)

Customer Review (2,888)

Customer Review board
Rating Feedback Date Written by
Not Recommend Jan 06, 2020 koh*** (SG SG)
Highly Recommend Dec 31, 2019 tig*** (SG SG)
Recommend Dec 31, 2019 k_k*** (SG SG)
Highly Recommend Dec 22, 2019 kwc*** (SG SG)
Recommend Dec 21, 2019 yee*** (SG SG)
Highly Recommend Dec 16, 2019 teo*** (SG SG)
Highly Recommend Dec 10, 2019 Jas*** (SG SG)
Highly Recommend Dec 10, 2019 che*** (SG SG)
Highly Recommend Dec 06, 2019 ezg*** (SG SG)
Highly Recommend Dec 04, 2019 chr*** (SG SG)

Item Q&A(121)

Status
Question & Answer
  • Notice

    QX QUICK

    QX quick orders:

    If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
    QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

    If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

    Thank you
    Qoolife Mall
  • Notice

    CHANGE ORDER INFO

    CHANGE ORDER INFO

    For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

    Order info changes includes:
    1) Change of delivery address
    2) Change of items - Quantity/Type
    3) If customer did not select the free gift - request to add in, we are unable to do so as well.
    4) For special cases, we will be charging extra shipping fee
    Qoolife Mall
  • Notice

    Cancel/Refund

    Dear buyer,


    CANCEL/REFUND

    Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

    Thank you!
    Qoolife Mall
  • Notice

    Disclaimer: Singpost Normal Mail

    Dear buyers,

    All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Shipping Info/Timing/Change memo

    Dear buyers,

    ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

    We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

    If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


    Thank you very much for your understanding!
    Qoolife Mall
  • Notice

    Exchange/Return

    EXCHANGE/RETURN


    For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
    AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


    Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none
    Qoolife Mall
  • Answered
    Question
    mrs******* 2019-06-13
    Question
    Private Enquiry
    Answer
    Private Enquiry
    Qoolife Mall 2019-06-13
  • Answered
    Question
    yme******* 2019-06-02
    Answer
    Dear Customer, there's still the free DUREX TOGETHER 3S. Kindly place your orders soon. Thank you! QooLife Team
    Qoolife Mall 2019-06-03
  • Answered
    Question
    yke******* 2019-05-28
    Answer
    Dear Customer, we noticed that you've cancelled your orders. We hope to see you again. Thank you! QooLife Team
    Qoolife Mall 2019-05-29
  • Answered
    Question
    eng******* 2019-05-21
    Answer
    Dear Customer, we apologize that we are unable to advise on the expiry date. However, please be assured that we order from the manufacturer regularly on a weekly basis. Thus, most of our stocks are new & fresh stocks. Thanks! QooLife Team
    Qoolife Mall 2019-05-22
    Question
    Your item description states *Expires 2020*. How is the stock new & fresh when they expire by 2020?
    Answer
    Dear Customer, it is new & fresh stocks that's why we know that it can last until 2020. Do place your orders soon. Thank you! QooLife Team
    Question
    I have bought the same product from other sellers that have shelf life of 4 years and expires in year 2023. Why is that your product only can last 1 year and you are claiming that your stock is new?
    Answer
    Dear Customer, we get out stocks from the manufacturers on a weekly basis. But there are some stocks that will go out slower than others. Hence, we will just continue selling what we can or do an exchange with the manufacturers when the expiry date is due. Thank you! QooLife Team
  • Answered
    Question
    d3a******* 2019-04-02
    Answer
    Private Enquiry
    Qoolife Mall 2019-04-03
  • Answered
    Question
    Mas******* 2019-03-04
    Answer
    Dear Customer, we can do that if you have provided the address to send it to. Thank you! QooLife Team
    Qoolife Mall 2019-03-04
  • Answered
    Question
    ang******* 2019-02-23
    Answer
    Dear Customer, we have just sent the items to you for cart number: 125191137. You should receive it within 3-5 days . Thank you! QooLife Team
    Qoolife Mall 2019-02-25
  • Unanswered
    Question
    lui******* 2019-01-26
    Answer
    Dear Customer, you can't specify the date of delivery via Qexpress. You can specify the date via Qx Quick. Thank you! QooLife Team
    Qoolife Mall 2019-01-30
    Question
    But there is no option for Qx Quick in your page
Ask Question
Address
CWT JURONG EAST LOGISTICS CENTRE 5A TOH GUAN ROAD EAST #02-01

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Policy & Notice
How to Return/Exchange