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442.27

GatemanGateman Shine Digital Door Lock for Glass Door

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Customer who recommended this item
3
Customer Satisfaction Score
80%
  • Product 80%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 60%/100%
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Notice

Subject Register Date
[IMPORTANT] Public Utilities (Water Supply) Regulations and Requirements for Water fittings Qoo10 customer center Jan 03, 2020
Manufacturer/
Place of origin
GATEMAN / KOREA Condition New Product
Shipping From From Overseas (South Korea)
help
After sales service Please contact seller or manufacturer service center.
Brief Description ◆Authentic◆Gateman Korea Shine Glass Digital Safe Door Lock Bar Smart Pad Fire Proof
BOOKMARK 1 2 3 4 5 6 7

Photo Review (3)

Customer Review (2)

Customer Review board
Rating Feedback Date Written by
Netural Dec 10, 2019 69.*** (SG SG)
Highly Recommend Aug 03, 2019 dan*** (SG SG)

Item Q&A(12)

Status
Question & Answer
  • Notice
  • FAQ

    No exchange or return is allowed

    No exchange or return is allowed because of (1) Simple mind change (2) Box opening We accept returns within 15 days of delivery Only defective items Such return or exchange is absolutely allowed for the reason below. (1) Major defect (2) Wrong item is delivered
    Delight
  • Answered
    Question
    dso******* 2019-11-04
    Question
    Order No. 307909102
    ——————————

    I bought your item on 24 Oct 2019.

    Today on 4 Nov 2019( after ELEVEN days!), the delivery tracking shows that the item has just arrived at Seoul airport on 4 Nov 2019.

    It has taken ELEVEN days to be transported from your company to Seoul airport (All within Korea).

    And still not out of Korea! Ridiculous!!!!
    Answer
    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We also certainly understand your concern regarding the receipt.
    As there are many orders we have been placed especially this product to scan at the Qxpress carrier company, the scanning work is some delayed sequentially.
    Could you please hope to understand their work system?
    We will ask them to ship the one urgently and update your tracking number in 1-2 business days.
    Tracking number : : SGP151152493
    Thank you for your patience collaboration.
    Best Regards
    Delight 2019-11-04
    Question
    How can the delay within Korea be ELEVEN days? It is impossible!

    The item was still in Korea this morning and not shipped out to Singapore.
    Answer
    We just checked with Qxpress.
    It is delivered in Singapore Today
    You can chekc the tracking number updated in Tomorrow.
    Thanks
  • Answered
    Question
    min******* 2019-10-29
    Answer
    What model do you need ?
    We will find you for you.
    Delight 2019-10-30
    Question
    Gateman Shine Digital Door Lock for Glass Door
    Please also state the price of the bracket.
    Answer
    You can choose the option 1
    https://qoo.tn/ByiFYV
    Thanks
  • Answered
    Question
    pen******* 2019-10-16
    Answer
    Private Enquiry
    Delight 2019-10-17
  • Answered
    Question
    dso******* 2019-10-02
    Answer
    (1) how many access cards does the digital lock gateman shine (item No 01) has?
    4 RFID included

    (2) is the warranty period one year
    (3) is it an International warranty?
    1 year international seller warranty from the receipt date only in Korea.

    (4) where in Singapore can I send the lock for checking/servicing?
    Contact window ;
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e

    (5) Is the onstruction manual in English?
    Thank you for inquiry and the product is easy to operate.
    The Gateman Korea do not make the English manual due to the copy product from other company.
    Delight 2019-10-03
    Question
    If the set is faulty, do I have to send it back to Korea or Sherlock will do the repair at your cost,during the warranty period?
    Answer
    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards
  • Answered
    Question
    w_j******* 2019-09-26
    Answer
    Yes you can use
    Delight 2019-09-27
    Question
    What is the difference between shine and shine U? Do I need to add bracket for the door lock?
    Answer
    You can use Shine- U.
    The bracket is what you have to use.
    For more information, you can contact.
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e
    Digital locks @. http://interlock.com.sg
    Contact nos 84846924, 96804569, 98307788
    Thanks
  • Answered
    Question
    ela******* 2019-09-18
    Answer
    Private Enquiry
    Delight 2019-09-19
  • Answered
    Question
    Pon******* 2019-07-26
    Answer
    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    This message is already answered to you.
    Because repetitive question and answer is it can be confusing to CS.
    We would appreciate your comments only in one window.
    Thank you for your patience collaboration.
    Best Regards
    Delight 2019-07-28
  • Answered
    Question
    mag******* 2019-07-08
    Answer
    Dear Customer
    Thank you for purchasing for our shop's digital door lock goods.
    As we mentioned we have partnered with Sherlock pte. Ltd
    (Business registration no. 201511715)
    When you receive the door lock from our store, you can contact Tony in
    Sherlock for lock Install with a purchase from Delight Store.
    They will best help you.
    Best regards

    Contact window ;
    Tony
    +65 98307788
    Sherlock.Singapore@gmail.com
    Sherlock pte. ltd
    Business registration no. 201511715 e
    Digital locks @. http://interlock.com.sg
    Contact nos 84846924, 96804569, 98307788
    Delight 2019-07-08
Ask Question
Delight KR
Available during
Monday to Friday: 10:00 am - 5:00 pm Saturday, Sundays and holidays: Closed
Policy & Notice
How to Return/Exchange