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HappyCallKorea Nonstick Classic Titanium Induction IH Frying Wok Pan Set

  • Retail Price
    RM 411.28
    Q-Price
    RM 275.22 (~RM 293.78)
  • Reward
    Cashback Up To RM 18.55 Details
    Instalment
    0% Interest Instalment Plan
  • Delivers From
    South Korea
    Delivers To
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    • -----------------------------------------------------------
    • China
    • South Korea
    • Malaysia
    • Thailand
    • United States
    • Vietnam
    • Singapore
    • Japan
    • Hong Kong
    • Taiwan

    Delivery RateOverseas

    Qprime - Free

  • Item Type
    ∙ Size
  • Add to Cart [Buy] Wish List



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4 Recommended

0 Reviews

0 Sold

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Notice

Subject Register Date
[IMPORTANT] Public Utilities (Water Supply) Regulations and Requirements for Water fittings Qoo10 customer center Jan 03, 2020
Manufacturer/
Product Origin
Korea Condition New Product
Model Name TITANIUM IH PAN
Shipping From From Overseas (South Korea)
help







All Ratings
옵션상세 검색

Photo Review (1)

Customer Review (3)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 19, 2020 cho*** (SG SG)
Highly Recommend Aug 11, 2020 pin*** (SG SG)
Highly Recommend Jul 06, 2020 rac*** (SG SG)

Item Q&A(4)

Status
Question & Answer
  • Notice
  • Answered
    Question
    kmdaniel 2020-10-24
    Answer
    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We arranged Qxpress staff to pick up the parcel.

    When they visit you on 29 Oct
    1) Forward it in small packaging with original box
    2) Must leave the information on the paper
    (Your full name, Order number, Defect status, Received date)
    3) Print the Return Label
    Qoo10 site log-in > My Qoo10 > Shopping list > click print return label at status.

    Repairs and shipments will take longer if the exact information is not provided.
    Thank you for your patience collaboration.
    Best Regards
    Delight 2020-10-26
    Answer
    You can pack only the wrong pan
    Answer
    You can pack only the wrong pan
    Question
    Ok, when can I get the new pan?
    Answer
    This is return label.
    Answer
    As soon as we receive we will resend you the new one.
    Question
    How long does it takes for you to receive it? Can you send out the replacement as soon as they picked up the item tomorrow. Otherwise this is taking too much of my time to get this?
    Answer
    Dear Customer
    Thank you for inquiry,
    Item would be dispatched in 1 - 3 processing working days after payment confirmed.
    It will reach you in about 4 - 6 Business days.
    Excluded holidays and weekend.
    Really thanks
    Answer
    The Qxpress is so fast.
    Answer
    If your tracking is updated we will send you as your request.
    Question
    Thanks for replying, the parcel has been collected by Qexpress yesterday. You may proceed to send out the replacement.
    Answer
    Well noted waiting your parcel.
    Answer
    Thanks
    Question
    Hi, it has been 8 days since you have arrange the collection of wrong item. Have you shipped out the replacement to me yet? I'm still waiting
    Answer
    Dear Customer
    Thank you for contacting

    Your parcel is already sent to the sort center.
    We will ask them to ship the one urgently and update your tracking number in 1-2 business days.
    http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo=

    If the tracking number has not been updated after 2 days, please do not hesitate to contact us.

    Thank you for your patience collaboration.
    Best Regards
    Question
    Thanks, can you provide me the tracking number
    Answer
    Dear
    Thank you for contacting and really really apologize for the inconvenience caused to you.
    Let me check your parcel with the manufacture and carrier company.
    Pls recontact us for the reply in 2 business days ?
    Thanks
    Question
    Hi, I received the 28cm wok, but it is used wok with stain at the bottom and there's a very visible coating lining on the wok.
    Question
    The is the protruding lining around the wok and it seems it is going to crack
    Question
    I will have to reject this and request u to send me a replacement new wok.
    Answer
    Dear All of the Happycall products are delivered from Happycall Korea. They do not sell the USED goods. Could you pls explain why it is used ? We will forward your informayion to them. Thanks
    Question
    Please see attached photo. There are oil stain at the bottom of the wok. A new wok would not have oil stand on it.
    Question
    There are visible hairline cracks along the line in the attached photo. The small fry pan i got does not have this line and it is smooth.
    Answer
    Dear This is never crack. Pls use this pan on the stove?
    Question
    The small fry pan i received few weeks ago doesn't have this protruding hairline at all, and the wok on the right have this hairline on it and it is prone to chip of the coating. Please arrange return of this faulty wok
    Question
    2nd video
    Question
    3rd video
    Question
    4th video
    Question
    I bought a wok like this before which has a hairline on it in the past and after a week of using it the coatinf start to peel off. This is manufacturing defect. I don't want this wok. Please collect it back and send me a new wok.
    Question
    Can u please collect this wok back and send me a new wok
    Answer
    Hello Could you pls send us the products model number you have ?
    Our model you bought is the premium classic model. The manufacture method is DIFFERENT. Pls send us your model number or model name.
    Thanks
    Question
    Hi, attached photo is the wok that I had from happycall
    Question
    This is also the 1 I had in the past.
    Question
    The first picture is crocodile series
    Answer
    Hello
    The Crocodile is the same with Graphine series, and 2nd image is for Plasma model that is already all discontinued. The Classic model you received is the latest premium model and also changed all over.
    Ex, manufacture and exterior design .... pls refer to the Happycall page. Thanks
    Question
    Yes but why this new wok have such a hairline at the bottom? I don't think such a hairline exist in other wok u have. I can buy the same wok from u now to compare if such a hairline also exist. If the new wok doesnt have it u will have to refund me the new wok.
    Answer
    Hello We are not sure why the manufacture has a lot of tech method.
    Question
    Ok what i mean is can I purchase this 28cm wok to see if there's a hairline cracked on it. If yes, I will not ask for the refund. If the new wok doesn't have any crack are u going to refund me?
    Question
    This is the only way to see if the wok had manufacturing defect or not because u don't want to send me a replacement. So I will have to get another new wok just to see if there's any hairline crack on it.
    Answer
    Hello After you checked let me infome us. Thanks
    Question
    Hi, I don't get what u mean?
    Question
    Please let me know what I should do now
    Question
    Purchase another 28cm wok from u to check if the new one have any lines on it? If no, are u going to refund me?
    Answer
    Dear After you check the new parcel, pls inform us. Thanks
    Question
    Before I purchase a new wok, I want to make sure whether you are going to refund me if the new wok has no line on it? Please confirm as I don't want to end up getting a new wok for nothing.
    Answer
    Dear Pls do not worry we wil do confirm it. ^^ Thanks

    Dear After you check the new parcel, pls inform us. Thanks
    Question
    Hi, I have received the new wok, the base is smooth and without the hairline as compare to the previous that I received. I'm sending the video for u to see
    Answer
    Dear Pls take the picture all parts. Thanks
    Question
    this is the photo with hairline
    Question
    This is the photo of new good, with no hairline. This is a good wok.
    Answer
    Dear We will send to the Happycall Korea to check. Thanks
    Question
    Ok, so are u going to refund me and arrange the collection of the defective wok as u promised?
    Answer
    Dear Please wait their reply. Thanks
    Question
    Hi, is there any reply from them? Since there's a defect and as you have promised can you please refund me and collect the defective wok back.
    Answer
    Hello firstly could you pls send us the item we can check with manufacture?
    Answer
    DELIGHT
    Post Code : 16435
    Address : #202 Jugong Plaza, 70, Deogyeong-daero 697beon-gil, Paldal-gu
    City : Suwon-si
    State : Gyeonggi-do
    Country : Korea
    Phone : +82-70-7798-7320
    Question
    Ok, can you arrange the pickup?
    Question
    Hi, if u are not going to pick it up I will have to throw it away. Please refund me as you have promised, it has been many days and I'm not getting any reply from u.
    Answer
    Hello Daniel Yap Could you pls send us the order number for defec item you thought. We will check.
    Question
    Order no. 332823189
    Answer
    Dear customer
    Thank you for contacting
    We arranged Qxpress staff to pick up the parcel.

    When they visit you on JAN 22
    1) Forward it in small packaging with original box
    2) Must leave the information on the paper
    (Your full name, Order number, Defect status, Received date)
    3) Print the Return Label
    Qoo10 site log-in > My Qoo10 > Shopping list > click print return label at status.

    Repairs and shipments will take longer if the exact information is not provided.
    Thank you for your patience collaboration.
    Best Regards
    Question
    Hi, the courier has picked up the parcel on 22nd Jan, may I know if you have process the refund?
    Answer
    Dear We are waiting your parcel. You can also send us the tracking number.
    Answer
    Thanks
    Question
    Hi, this is the tracking number 6094103138740
    Answer
    Let me check.
  • Answered
    Question
    kmdaniel 2020-10-10
    Answer
    Yes sure this is the latest model.
    Delight 2020-10-12
  • Answered
    Question
    MJ 2020-09-08
    Answer
    Dear
    All pages are official product page given by HappyCall Korea headquarters.
    It cannot be modified without the consent of the Korean headquarters.
    Best regards
    Delight 2020-09-08
  • Answered
    Question
    MJ 2020-09-08
    Answer
    Dear
    The volume is high because thick packaging is used to prevent internal damage.
    Thanks
    Delight 2020-09-08
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