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[LED MASK] eclair LED Mask / 15 Min Skin care for acne pores brightening ★free random gift★
82 items sold
298.30

[LED MASK] eclair LED Mask / 15 Min Skin care for acne pores brightening ★free random gift★

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RM 492.24 RM 298.30
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  • Benefits
    Payment Benefit(Only SG issued cards)
    0% Interest Instalment Plan
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    South Korea
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    Shipping RateOverseas Express

    Qxpress - RM 30.91

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Customer who recommended this item
44
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Photo Review (19)

Customer Review (28)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Dec 14, 2019 nga*** (SG SG)
Highly Recommend Dec 12, 2019 min*** (SG SG)
Netural Dec 12, 2019 ver*** (SG SG)
Highly Recommend Dec 11, 2019 jaz*** (SG SG)
Not Recommend Dec 11, 2019 tki*** (SG SG)
Highly Recommend Dec 10, 2019 val*** (SG SG)
Highly Recommend Dec 10, 2019 jes*** (SG SG)
Highly Recommend Dec 07, 2019 she*** (SG SG)
Netural Dec 01, 2019 ric*** (SG SG)
Highly Recommend Nov 30, 2019 gra*** (SG SG)

Item Q&A(29)

Status
Question & Answer
  • Answered
    Question
    daw******* 2019-12-16
    Answer
    Thank you for your inquary.
    The amount of light the skin receives is about 15 minutes every two days. Therefore, there is no difference between using an LED mask every day and every other day. Thank you.
    eclair beauty 2019-12-16
  • Answered
    Question
    luv******* 2019-11-26
    Answer
    Thank you for your inquary.

    1) It is better to use sleeping mask or peel off mask without applying it on the skin. Because it is a product that cares for the skin through the wavelength of light. If possible, use only toner or ampoule on skin.

    2) Yes. As you said, this is a usb type cable so you can plug it into a portable charger.

    3) No. Be sure to use 1 type of light for at least 3 weeks to be effective.
    If you want to use another type of light, please use it after 3 weeks.

    4) Orange light among our products is effective to make freckles and blemishes lighter. In addition, the whitening effect is also excellent, the customer reviews are very good.
    Therefore, when using it, do not block the light on the part of the skin with freckle.

    Thank you.
    eclair beauty 2019-11-26
    Question
    Hi, thanks for the reply above. I’ve received the mask but was wondering if I could apply vitamin C together. Or is it better to use it ask LED mask?
    Answer
    Thank you for purchasing our product.
    In case of ampoule which is used mainly before using mask
    The order of use is more important than the ingredients.
    Apply to skin until ampoule stage before using mask
    After 15 minutes with our product, finish with a thick cream. Thank you.
  • Answered
    Question
    win******* 2019-11-23
    Answer
    Thank you for inquiring about our product.
    Yes:) The battery is not built in.
    therefore our products need to plug in eletric while using.
    also, you should use the item without paper mask.
    Because paper masks block the wavelength.
    Thank you :)
    eclair beauty 2019-11-25
  • Answered
    Question
    thi******* 2019-11-17
    Answer
    Thank you for your inquary.

    The red light wavelength of our product will help you a little. The symptoms you’re talking about are caused by capillaries. It is recommended that you get red light to promote blood circulation in the skin, and if your skin is serious, you should go to the hospital and get a precise examination. Because our products help the skin, but they are skin care devices, not medical devices. Thank you for your interest.
    eclair beauty 2019-11-18
  • Answered
    Question
    kel******* 2019-11-15
    Question
    able to exchange one for one? one new and good one please
    Answer

    We are very sorry for the inconvenience.
    After confirming your video, I helped you with the exchange.
    We will send you a new product as soon as it arrives.
    Thank you.
    eclair beauty 2019-11-18
    Question
    Thanks for getting back. Will you be arranging for shipping for the defective item? Would you be able to advise on the estimated date of the arrival of the new product?
    Answer
    Please dispose of the product you received. New products will be released from our head office tomorrow.
    Question
    Okay. Will the item reach me by 25 Nov? Kindly check and ensure that the led mask is in a good condition before sending out. thanks
    Answer
    New products leave our headquarters today. I think we will be able to arrive by November 25th. Thank you.
    Question
    will you be able to provide the tracking parcel code so that it is easier for me to track? thanks
    Answer
    Yesterday, the product was shipped to Qxpress.
    Perhaps today you will see the parcel code on mypage. Thank you.
    Question
    The tracking code on the parcel is still not up on your page though.
    Question
    The tracking code on the parcel is still not up on your page though.
    Answer
    I checked with Qxpress and the new product was received by Qxpress yesterday and the parcel code is uploaded today. Thank you for your patience.
  • Answered
    Question
    rai******* 2019-11-14
    Answer
    Thank you for your inquary.
    After service is available for one year free of charge, and the shipping cost is the customer's expense.
    Thank you:)
    eclair beauty 2019-11-14
  • Answered
    Question
    abt******* 2019-11-13
    Answer
    Thank you for inquiring about our product.
    Our products do not cause dry skin. However, if you don't apply a minimum amount of basic cosmetics before using our product, you may feel dry.
    Therefore, be sure to apply basic cosmetics such as toner and serum on your skin before care.

    Thank you.

    Thank you.
    eclair beauty 2019-11-14
    Question
    Does that mean it will cause dryness of my skin if use regularly? And not suitable for people who has dry skin?
    Answer
    As I explained before, our product is light therapy, so it has nothing to do with dry skin.
    Therefore, if your skin is dry, moisturize it thoroughly before using our product.
    Thank you.
    Question
    Hi Seller, you don't seem very pleased & patience in answering my queries.

    I have did quite a lot of light therapy from professional Beauty Palours in the past. Eventhough they put on moisturising products on my skin before & after the light therapy treatments. It does made my skin to dry that is why I am very concern & ask you questions before I decide whether to buy or not.
    Answer
    I’m sorry I haven’t been more careful answering your questions.

    You’ve been using LED therapy products and caring about your skin. Our products were performed by the Korea Institute of Dermatology in 10 skin clinical trials, and 60 people were tested for three weeks, confirming that skin moisturizing levels had increased also. In fact, it is not recommended to apply moisture cream before wearing an LED mask because the cream particles are thick and form a membrane on the skin surface, which prevents light from penetrating into the skin.

    If you have dry skin, apply thin serum or ampoule before wearing an LED mask. And after using the LED mask, it is better to apply the moisturizing cream or sheet mask pack. It is the top selling product selected by Korean women who invest the most in their skin in the LED mask category. Thank you again for your interest.
    Question
    Yes, whenever I went for light therapy treatments serum/ ampoule will be applied on my face before the light therapy treatments & then moisturising products (such as, mask, moisturiser) are applied on my face after every light therapy. Sometimes oxygen therapy treatment was done after light therapy.

    However, it still does not help in keeping my face moisturise but cause dryness to my skin☹️.

    You mentioned that your LED light therapy will also increase moisture level of the skin if I apply serum, or ampoule before light therapy & apply moisturiser after light therapy. Are u able to give assurance & guarantee on your products? If it doesn't work that way on my skin, are you able give me full refund?
    Answer
    Unfortunately, a full refund is not available for the product used. However, the moisturizing effect of the product can be proved as an indicator through clinical trials.
  • Answered
    Question
    She******* 2019-11-11
    Answer
    Thank you for inquiring about our product.
    The life of LED terminal is 15 years.
    Therefore, it can be used semi-permanently for one purchase.
    Thank you:)
    eclair beauty 2019-11-11
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14-12 Teheran-ro 78-gil, Gangnam-gu, Seoul 5F eclairbeauty CS center

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