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1. Submission of claims
Any return of exchange of items will be applicable within 7 days upon receiving of the item
2. Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package
Shipping fee will be incurred from seller end
3. Defective item issue
Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end
4. Any change of mind from buyer's end
Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
Provide picture of the item to seller end
Shipping fee will be incurred from buyer end
5. How to submit return or exchange from the buyer's end?
Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
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