Customer Satisfaction
96%
118 Recommended
0 Reviews0 Sold
For 30 Days97% Customers Satisfied
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Delivery Fee
Notice
| Subject | Register | Date |
|---|---|---|
| Contact Information | Seller | Nov 21, 2018 |
| Assemble and Installation Service | Seller | Jan 03, 2018 |
| Exchange Procedure | Seller | Oct 09, 2016 |
| Manufacturer/Product Origin | Mistral | Condition | New Product |
|---|---|---|---|
| Model Name | MSH303i | ||
| UPCCode | 1 | ||
| After sales service | Please contact seller or manufacturer service center. | ||
| Shipping From | From Overseas (Singapore) | ||
Photo Review ()
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Highly Recommend Mistral instant water heater
ban*** (SG ) Feb 25, 2021Ifem was delivered one day after my order wss submitted Very efficient services👍👍.er.
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Highly Recommend Good hope got more discount in future
syl*** (SG ) Feb 24, 2021Good fast delivery but never called before delivery.Havent installed yet.
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Highly Recommend Good hope hot more discount in future
syl*** (SG ) Feb 24, 2021Good fast delivery but never called before delivery.Havent install yet.
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Highly Recommend Mistral instant water heater
ban*** (SG ) Feb 23, 2021 -
Highly Recommend VALUE FOR MONEY
yon*** (SG ) Feb 10, 2021
Customer Review (69)
| Rating | Feedback | Date | Written by |
|---|---|---|---|
| Highly Recommend | Feb 24, 2021 | lot*** (SG SG) | |
| Highly Recommend | Feb 24, 2021 | lot*** (SG SG) | |
| Highly Recommend | Feb 17, 2021 | Hua*** (SG SG) | |
| Highly Recommend | Feb 15, 2021 | pau*** (SG SG) | |
| Highly Recommend | Feb 08, 2021 | njf*** (SG SG) | |
| Highly Recommend | Feb 03, 2021 | aud*** (SG SG) | |
| Recommend | Jan 18, 2021 | kat*** (SG SG) | |
| Netural | Jan 11, 2021 | bon*** (SG SG) | |
| Highly Recommend | Dec 22, 2020 | ben*** (SG SG) | |
| Highly Recommend | Jul 13, 2020 | sya*** (SG SG) |
Item Q&A(8)
Question & Answer
- Notice
Contact Information
Should you have any questions, please email to electronichousesg@gmail.com, via Qtalk message, we will reply to you within 1 - 4 working days. Working Hour : Monday to Friday 10am to 5pm★ Electronic House ★ - Notice
Assemble and Installation Service
Our company does not provide any installation and assemble service.★ Electronic House ★ - Notice
Exchange Procedure
Dear Customer,
1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects ONLY
NO NEED TO SUBMIT EXCHANGE REQUEST.
Kindly inform us via Qtalk and email to electronichousesg@gmail.com with order no, photo, Clear Video so that we can follow up your case.
Exchange will be done within 1 - 4 working days 2pm - 6pm after confirm.
For Heater, Please contact agent and make appointment with them, they will arrange technician come down to resolve your issue.
Thank you
Electronic House Team★ Electronic House ★ - Notice
Qxpress Contact Information
Dear Valued Customer,
All the item will be delivered by Qxpress company. We are not able to control actual delivery date and timing. Qxpress will try to fulfill customer special request, however there is no 100% guarantee. (eg. request call before delivery, delivery in specific date and timing)
For fast response for any delivery matters, special request, kindly contact Qxpress at 6661-9100 or email to info@qxpress.sg
Qxpress standard delivery lead time : 1 - 3 Working days after seller shipped out item and they scan to their system.
(eg. Item shipped out on 29-August-2016 and they scan to their system, customer should get the item by 30th, 31st Aug or 1st-Sep)
Electronic House Team★ Electronic House ★ - Notice
Online Product Registration
For all order in Qoo10, actual warranty period please refer to either product photo, title or product description. Please print out and keep your Qoo10 receipt as proof of purchase for warranty claim.
1. Cornell - http://sg.cornellappliances.com/register-warranty/
2. Electrolux - https://www.electrolux.com.sg/support/register-warranty/
3. Europace - http://www.europace.com.sg/ewarranty/
4. Iona - https://www.iona.com.sg/index.php?route=information/ewarranty
5. Kenwood/Delonghi/Braun - http://www.kenwoodworld.com/sg/warranty
6. Mayer, Honeywell, Mistral, KitchenAid - https://www.mayer.sg/member/add-warranty
7. Panasonic - https://onlinewarranty.panasonic.com.sg/
8. Sona - http://www.sona.com.sg/ewarranty/
9. Tefal | Rowenta | Krups | Philips - No registration is needed, It is auto covered warranty when you purchase it.
10. Zojirushi - Warranty card provided★ Electronic House ★ - FAQ
How about product warranty period?
We are authorized dealer for all product and definitely comes with local agent warranty. Warranty period will show in product photo,title.★ Electronic House ★ - Answered
- Question
- er2629 2021-02-26
- Answer
- Sorry, we don't provide installation service. Thank you★ Electronic House ★ 2021-02-26
- Answered
- Question
- ban_dy 2021-02-25
- Answer
- No need to register warranty online. Please print out and keep your purchase receipt as proof of purchase for warranty claim. Do refer to the link and click the Purchase desription of the order you want to print out https://www.qoo10.sg/gmkt.inc/My/OrderContractList.aspx★ Electronic House ★ 2021-02-26
- Answered
- Question
- kathryntoh 2021-01-17
- Answer
- Private Enquiry★ Electronic House ★ 2021-01-18
- Answered
- Question
- candytoyo 2021-01-12
- Answer
- Sorry, we don't provide installation service.★ Electronic House ★ 2021-01-12
- Answered
- Question
- Jialin 2020-12-17
- Question
- Morning.seek your advice. Thank you
- Answer
- Delivery lead time 2 - 5 working days★ Electronic House ★ 2020-12-18
- Question
- Can self collect?
- Answer
- We can arrange for you to self collect the item only if order has been placed, please add self collection in memo upon checkout. Once our team prepare the product you ordered, they will inform you to come down for self collect.
- Answered
- Question
- contentcontent2019 2020-07-17
- Answer
- We do exchange within 7 days product defective, may i know your order no and when you purchase for this product. Thank you★ Electronic House ★ 2020-07-17
- Question
- I informed about the missing showerhead within 7 days when I received the Mistral water heater.
My order number is 318643702
- Answer
- Can you show us the screenshot that you send message to us as we didn't receive any message from you
- Question
- Dear Qoo10,
The Mistral MSH303i Instant Water Heater that I received is incomplete. It is lack of showerhead.
Please assist.
Thank you.
Apr 29, 2020 (Wednesday) PM 10:30:46
Qoo10 CS center
Dear Customer,
Good day to you
Order no: 318643702
We are sorry to hear that your package are missing certain items.
For this case, kindly provide to us a photo of the received item when unpacked.
If you still have a package of the item, please send us the photo of post label shows the weight of the parcel.
We will contact the seller with the photo evidence provided.
Thank you for your cooperation.
Qoo10
Apr 30, 2020 (Thursday) AM 9:41:00
Dear Qoo10,
Please have a look at the photo of the received item
Thank you.
- Answer
- I think this message is send to Qoo10 and they didn't inform us and only inform us June instead. We have inform Qoo10 inform you to come down collect the shower head but there is no anyone come and collect, This item is also out of stock now. Please provide your information name, contact no, address, once stock arrived, we will ask staff contact you come down collect the shower head
- Question
- Hi, it has been a very long time already. I really need to use the water heater. Without the shower head, I can't use it for shower. Somemore I need to travel to your place at Upper Weld Road to get the shower head.
Can you please refund $10 and I will go and purchase my shower head?
Thank you.
- Answer
- The stock should be already in stock. Please provivde your contact number, name, we will inform staff to text you to come down self collect the shower head. Thank you
- Question
- Dear Electronic House,
It has been too long already. We have already purchased a shower head. We cannot wait as our previous water heater was not functional and we need to shower. Can you please refund at least $10? Thank you
- Answer
- Sorry, we don’t do any partial refund.
- Question
- may I know when you say it should be ready do you mean is it ready or not?
- Answer
- We can only tell you as of now stock is available.
Refer to our previous message Please provide your information name, contact no, address, once stock arrived, we will ask staff contact you come down collect the shower head
Thank you
- Question
- Dear Electronic House,
As per your previous message, you have stated The stock should be already in stock.....
This implies that you are unsure and not accurately indicated the shower head is currently available or not.
We have waited too long for the unavailability of stock and we have therefore purchase our own shower head. I would like to seek the Electronic House management and Qoo10 representatives for partial refund for the issue of insufficient parts for Mistral instant water heater.
Thank you.
- Answer
- Please provide your information name, contact no, address, once stock arrived, we will ask staff contact you come down collect the shower head
- Answered
- Question
- Geo******* 2020-05-06
- Answer
- Private Enquiry★ Electronic House ★ 2020-05-07
- Answered
- Question
- beg******* 2020-03-31
- Answer
- Delivery lead time 2 - 5 working days★ Electronic House ★ 2020-03-31
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