Dear Customer,

Good day to you and thank you for your purchase. For your information, we have stopped practising inform customer via Qpost as we have received plenty of feedback from the customer not to "spam" their mailbox and we all know how irritating was it :(... Hence, we will update our notices (open to the public) from time to time and customer can get the latest update/ news regarding stock level/ condition/ shipment of each product(s) whenever they visit our listing. Please visit our page for further info and details. Hope this clarifies. Meanwhile, pls do not hesitate to contact us again if u have further question :)

Thank you and have a great day.

Sincerely,
NANO JAPAN

We’d like to inform that all dents are not exchangeable, returnable or refundable arising out of delivery. While every endeavour is taken to ensure every of our product is shipped in best condition & with the utmost care in packaging to protect the item, we're unable to guarantee that they will be 100% without any flaws in the external condition during the course of delivery and handling by 3rd-party (ie Qxpress/ Qprime/ QX Quick).

We’d like to assure buyers that as the content such as NANO Collagen, NANO Detox, NANO Diet are 100% dry powder, any dents do not pose any contamination risks to the content inside. It’s unlike canned foods which contain liquid/ sauce/ paste that may react with exposed material.

While NANO JAPAN continue to hope meet the high expectations of all valued buyers, we seek reasonableness and warm understanding to continue serve u with the highest quality of products & at the most affordable prices that’s unbeatable! =D

Dear Customer,

Good day to you. Please take note that our company doesn't operate during Saturday & Sunday (weekends) and public holiday. We apologise for any inconvenience caused. For those customers who have placed the order during this period, the order will be processed as soon as when warehouse re-open. Same goes for Qxpress courier company.

Our operation hours will be from 9:30 AM to 5:30 PM (weekdays: Mon - Fri).

Thank you and have a pleasant day.

Sincerely,
NANO JAPAN

Dear Customer,

Thank you for your purchase and kind patience.
We are still waiting for fresh shipment to arrive and please take note that NANO Collagen/ NANO Royal Jelly/ NANO Biogenie/ NANO Deer Placenta/ NANO Jewel/ NANO Fucoidan is pre-order (PO) at the moment as per stated. We will ship out your order once the new shipment arrives. We seek your kind understanding and patience.

P/S: If you did not order any item mentioned above, please ignore this message.

For your information, PO means "pre-order"; OOS means "out-of-stock"; LOW means "low stock"; ETA means "estimated time of arrival at Singapore port/ airport".

Million thank you and have a pleasant day.

Sincerely,
NANO JAPAN

- You are strongly advised to ensure that the user is NOT allergic to the product (ingredients) before placing any order.
- If the purchased product(s) is unsuitable to the intended user due to personal/ medical/ preferential reasons, we strongly recommend you to offer/ gift the product to another person whom he/ she will find suitable/ favourable to enjoy.
- Be sure you store your products in a cool, dry location.
- Food/ drinks items should be consumed completed within 6-8 weeks upon the first opening.
The CURRENT Batch of FRESHNESS:
NANO COLLAGEN: OOS - ETA 6.12.19 (new order)
NANO ROYAL JELLY: OOS - ETA 18.12.19
NANO FUCOIDAN: OOS
NANO BIOGENIE: OOS - unknown
NANO DETOX: 1/10/2021
NANO DIET: 01/10/2021
NANO DEER PLACENTA: OOS - ETA 31.1.20
NANO RESVERA: NO EXPIRY DATE
NANO LACTO VV: 1/12/2020
NANO BIRDS NEST: 1/07/2021
NANO CARBOLITE:
NANO JEWEL: OOS - unknown

- Like retailers, food, drinks, personal care products cannot be exchanged, returned nor refunded due to hygiene reasons.
- Reasons not limited to purchased by mistake, promotion overlooked, medical conditions, allergies, purchase in excess will not be entertained.
- Refund due to buyer long absence will not be accepted and will be submitted to Qoo10 for blacklist.
- Buyers are encouraged to ensure the ingredients are not allergic to the intended user before purchasing.
- In the unlikely event that a refund/ return is accepted, the original item(s) must be shipped back to our premise first for inspection of condition. NANO JAPAN reserves the right to refuse refund/ return if the condition is unacceptable and/ or item is purchased more than 30-days.
- Only if acceptable, 15% of the purchase amount plus 2-ways delivery fees will be deducted.

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- NANO JAPAN cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress. But, if u have any delivery note to delivery man, pls state short+clear info in the address part NOT memo.
- Qxpress is NOT OBLIGATED to call before arrival.
- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- Buyers are to track OWN orders online with tracking no. provided and contact NANO JAPAN immediately if verification is needed.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

- NANO JAPAN generally does not encourage self-collection as reliable delivery services with online tracking number are provided.
- In unusual and rare circumstances, NANO JAPAN may accede to self-collection request out of good faith, by our staff at one single location i.e. EUNOS MRT station (area between control station and POSB bank).
- NANO JAPAN sincerely requests buyers to contact our appointed staff 15 minutes before arrival.
- Our staff will discreetly depart for lateness by buyers of more than 15 minutes maximum without prior notification.
- No further purchase, exchange request nor negotiation is possible at point of self-collection.
- Any request to seek insurance/ investment opportunity presentation, private dates and of similar nature will be deemed as harassment.
- No rebate for delivery will be given for self-collection due to voluntary request.

- We are committed to ensure the accuracy, quality and condition of your ordered products.
- Delivery services are provided by third-party. Any queries/complains/feedbacks pertaining to the delivery services can be directed to them directly and conveniently online.
- When receiving your parcel from NANO JAPAN, please CHECK and ENSURE that 1) The box is printed with our logo NANO JAPAN 2) Description on the waybill/consignment note such as name, address, cart number matches your details 3) Securely strapped 4) No sign of opening, tempering, damages or wetness.
- In the unfortunate event that you found your order quantity incorrect, condition unsatisfactory, do not be alarmed. Keep the box or cut-out the original waybill, delivery consignment note and also the weight sticker, total 3 pieces. Contact us immediately Q&A for investigation to commence.
- Any claim of missing/ incorrect items after 3-days of successful delivery by Qxpress WILL NOT BE ENTERTAINED.

- As promotions and/ or prices can be campaigned by Qoo10 and/ or sponsors, NANO JAPAN cannot be responsible when buyers do not find themselves enjoying the promotions they had hoped for due to technical glitches, promo time-lapsed and/ or absence.
- NANO JAPAN is committed to provide the highest quality products that complies with foods safety standards and regulations recognized from around the world and local authorities.
- Mutual respect is appreciated. We reserve the right to protect our co-worker from abuse, malign and/ or unfounded accusation.
- Any feedback and/ or complains can be first sought/ made with us directly on e-mail.
- Prompt actions not limited to police report and legal recourse will be taken if inappropriate/ abusive speech/ actions are conducted.
- We deeply regret for any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one