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14.85

NanoTechNanotech Screen Protector iPhone 11 Pro Max/Samsung Note 10 9 S10 Plus S10e


Customer who recommended this item
91014
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
response time for all queries. Seller Oct 18, 2018
IMPORTANT NOTICE FOR STORE PICKUP CUSTOMERS Seller Feb 01, 2016
return/exchange/refund/cancel/non-receipt claims Seller Nov 06, 2014
more
Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
Brief Description Nanotech screen protectors for all smartphone and tablet devices available in singapore
BOOKMARK 1 2 3 4 5 6 7

Photo Review (28,217)

Customer Review (69,475)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 22, 2020 sie*** (SG SG)
Highly Recommend Jan 22, 2020 art*** (SG SG)
Highly Recommend Jan 22, 2020 pei*** (SG SG)
Highly Recommend Jan 21, 2020 goh*** (SG SG)
Highly Recommend Jan 21, 2020 Sai*** (SG SG)
Highly Recommend Jan 21, 2020 ath*** (SG SG)
Highly Recommend Jan 21, 2020 jun*** (SG SG)
Highly Recommend Jan 21, 2020 car*** (SG SG)
Highly Recommend Jan 21, 2020 cha*** (SG SG)
Highly Recommend Jan 21, 2020 Cla*** (SG SG)

Item Q&A(4,251)

Status
Question & Answer
  • Notice

    response time for all queries.

    Dear valued customers,

    Please understand that we have high volumes of orders to fulfill daily. kindly Give us 24 hours to respond to your query (kindly note on weekends/PH/sunday is a public holiday, so all queries will be answered on the following working day).
    Should you need urgent attention, please call us 82086888 -Kelly. Kindly sms us with your clarifications if we do not answer your phone call.
    Alternatively, you may visit us at our office at the following address during office hours:
    (mon-friday: 9am to 6pm)

    51 Ubi Ave 1,
    #05-29
    Paya Ubi Industrial Park,
    Singapore 408933
    Kindly avoid lunch hour from 1pm-3pm. Thank you!


    We will attend to you immediately if you come down to our office. Thanks!
    NanoTech
  • Notice

    IMPORTANT NOTICE FOR STORE PICKUP CUSTOMERS

    Dear valued customers,

    Kindly note for customers who wants Nanotech to send out “store pick-up” orders, we will be charging a minimum fee of $5.00 SGD minimum fee (private courier service). Do note that there will be incremental costs for cart orders with higher quantities or volume.

    The costs stated above are to covers the following costs:
    1) stamp fees
    2) cost of mailing materials
    3) processing costs
    4) administrative costs

    Should you require a change for your mailing option from “store pick up” to mailing, please email a valid mailing address and relevant mailing details to Kelly@nanotechsg.com or contact Kelly at 8208 6888.
    purchasing store pickup option means you have agreed to all terms stated here.
    NanoTech
  • Notice

    return/exchange/refund/cancel/non-receipt claims

    Dear valued customers,

    We understand that qoo10 system allows customer to file for return request/refund/cancel/non-receipt claims on the system. We will like to kindly request all customers to go through 'inquiry to seller' first before using the system to return/exchnage/refund/cancel/non-receipt claims. This is to avoid handling the same case twice. we have our staff, working on the inquiry system everyday, so customers will definitely hear a response from us faster than going through the back end system. We thank you so much for your cooperation in this matter.
    NanoTech
  • Notice

    reposnse time for all queries.

    Dear valued customers,

    Please understand that we have high volumes of orders to fulfill daily. kindly Give us 24 hours to respond to your query (kindly note on weekends/PH/sunday is a public holiday, so all queries will be answered on the following working day).
    Should you need urgent attention, please call us 82086888. Kindly sms us with your clarifications if we do not answer your phone call.
    Alternatively, you may visit us at our office at the following address during office hours:
    (mon-friday: 9am to 6pm)

    51 Ubi Ave 1,
    #05-28
    Paya Ubi Industrial Park,
    Singapore 408933
    Kindly avoid lunch hour from 1pm-3pm. Thank you!


    We will attend to you immediately if you come down to our office. Thanks!
    NanoTech
  • Notice

    Conditions for return/exchange

    Dear Valued Customers,

    We will only do refund/exchange/return for the following cases. (quoted from clauses under Nanotech's customer-merchant agreement on listing page.)

    1) Wrong order sent (eg, ordered note 4, received iphone 6.)
    2) Bubbles formed WITHIN the tempered glass itself. (illustrated in the photo above.)
    DISCLAIMER: Bubbles caused by removal of plastic protection film is not counted as a manufacture defect. We will not exchange products with bubbles formed between the glass and the plastic.
    3) Cracked upon delivery.

    We will not replace/refund/exchange for other reasons. For clarification, please send query to us and we will get back to you within 48 hours.
    NanoTech
  • Notice

    Large Volume purchases and customer's fear for loss/delay

    I will recommend for customers who fear the risk of delay/loss to purchase registered mail. i will STRONGLY recommend big buyer to opt for registered mail. Thanks.
    NanoTech
  • Notice

    Loss & Delay

    Dear Valued Customer,

    Kindly note that Nanotech takes up to 3 working days (maximum) to process your orders. We face high volume transactions everyday, therefore our processing time may range from 1 working day to 3 working days. Singpost takes about 2-3 working days to process and deliver their mails.

    Non-registered mails tend to face delays and LOSS, due to circumstances that singpost has never disclosed to the public.

    However, should a delay/loss occur, usually singpost will deliver their mail before 14 days. After 14 days if you do not receive your mail, your mail is lost in transit.
    Please kindly be patient/understanding and refrain from blaming the seller, kindly contact us through the Qoo10 inquiry system and we will proceed to resolve the issue with you.
    NanoTech
  • Notice

    Order Fulfillment Time Frame / Order Processing Time Period

    Dear Valued customers,

    We are monitored and have regulations to follow with qoo10.sg. Therefore all orders are reflected and processed via qoo10's order management system.

    At Nanotech, we face high volume transactions everyday. Therefore during peak periods (weekends: friday to sunday, public holidays) we will need a longer processing time to handle all orders. to avoid confusion and misunderstanding, we process orders based on 24 hours basis. (on present day, we will process the previous day's order - 00:00hrs - 23:59hrs.) so therefore, we will take 1 working day to process and send out your orders. If you opted Singpost normal mail, Singpost will take 1 day to process orders and 1-2 working days to deliver to your address.

    So technically, delivery process will take at least 3 working days to reach you after payment confirmation.
    NanoTech
  • Answered
    Question
    Cla******* 2020-01-16
    Answer
    Dear valued customer,

    Thank you for interested in our products. For iPhone 11 Full Screen Matte Tempered Glass, please select the Matte Full Coverage. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-17
    Question
    What’s the difference between both items in the picture?
    Answer
    Dear valued customer,

    The first selection is a combination of Matte and Antibluelight feature vs the second selection is just Matte glass. Thank you.

    Best Regards.
    Nanotech
    Question
    Are they both full screen?
    Answer
    Dear valued customer,

    They are both full screen. Thank you.

    Best Regards,
    Nanotech
  • Answered
    Question
    fre******* 2020-01-11
    Answer
    Dear valued customer,

    The UV liquid comes with the installation UV lamp kit. Unless it is stated (replacement set) that is the one without the kit. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-13
    Question
    Ok Thanks
    Answer
    Already answered inquiry. If you have another any question, please contact to us.
    Question
    Hi seller
    Question
    Can i get some Nano glue and alcohol wipe and the stickers from you?
    Answer
    Dear valued customer,

    Kindly proceed to our office for the glue and alcohol pad collection. If required to mail out, the processing and mailing fee will cost $5. Thank you.

    Best Regards,
    Nanotech
  • Answered
    Question
    lim******* 2020-01-09
    Answer
    Dear valued customer,

    For the UV Liquid screen protector once cured it works like normal tempered glass. You can just remove it normally. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-10
  • Answered
    Question
    che******* 2020-01-09
    Answer
    Private Enquiry
    NanoTech 2020-01-09
  • Answered
    Question
    jin******* 2020-01-09
    Answer
    Dear valued customer,

    The UV liquid glass is case friendly but the film is not. Kindly take note. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-09
  • Answered
    Question
    wei******* 2020-01-08
    Answer
    Dear valued customer,

    Yes it is the same address to return the product. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-08
    Question
    hi i have sent back the item. please refund me when you received it. I will buy from you the right one after you refunded me. thanks
    Answer
    Dear valued customer,

    Noted on the return. Thank you.

    Best Regards,
    Nanotech
    Question
    Hi I returned the item and it should have arrived. Have you received it?
    Answer
    Dear valued customer,

    We have yet to receive the return mail. We will keep an eye on it and notify you once we received the mail. Thank you.

    Best Regards,
    Nanotech
    Question
    Hi I posted it. Have you received it? Attached is the evidence of my posting
    Answer
    Dear valued customer,

    We have received it today. Thank you.

    Best Regards,
    Nanotech
    Question
    thank you
    Answer
    Dear valued customer,

    Your refund has been processed. Thank you.

    Best Regards,
    Nanotech
  • Answered
    Question
    mpe******* 2020-01-08
    Answer
    Private Enquiry
    NanoTech 2020-01-08
  • Answered
    Question
    yud******* 2020-01-06
    Answer
    Dear valued customer,

    We apologize for the issue faced. We have feedback to our supplier to change the border. Unfortunately the current stock is the Thick border version. Thank you.

    Best Regards,
    Nanotech
    NanoTech 2020-01-07
Ask Question
Address
PAYA UBI INDUSTRIAL PARK 51 UBI AVENUE 1 #05-28
Available during
MON~FRI : 9:00am ~ 6:00pm Sat, Sun, Holiday : day off

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Policy & Notice
How to Return/Exchange