1. Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package Shipping fee will be incurred from seller end
2. Defective item issue
Provide picture of the defective area of the received item Shipping fee will be incurred from seller end
3. How to submit return or exchange from the buyer's end? Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
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