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|How do I file for exchange/replacement/refund?||Seller||May 05, 2016|
|Exchange/Return Policies||Seller||May 05, 2016|
|Regarding FREE Google Play Store installation||Seller||Apr 07, 2016|
|Manufacturer/Place of origin||china||Condition||New Product|
|Shipping From||From Overseas (Singapore)|
|After sales service||Please contact seller or manufacturer service center.|
Photo Review (1)
Highly Recommend written by mobile Responsible sellerong*** (SG ) Oct 11, 2018
color:black 3 layer(small)+ Add this option
- NoticeAny return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
>Provide picture of the item contents within the parcel package
>Provide picture of the parcel package with the delivery information.
>Shipping fee will be incurred from seller end.
Defective item issue
>Provide picture of the defective area of the received item
>Provide video of the non-functioning of the product. (For electronic products)
>Shipping fee will be incurred from seller end.
*Newstar Electronic reserve the rights to reject any exchange or refund for opened or used product.NEWSTAR Electronic
- NoticeExchange/Return Policies
Process for exchanging
1. Please send a Qpost inquiry with the affected order number together with photo evidence.
a. Qpost inquiry can be sent from Qoo10 app -> recent orders -> contact seller.
b. Item listing page -> Question and answer -> Email Inquiry
2. Evaluation will be done within 2 working days
3. Buyers will need to send the item back for evaluation.
4. Once evaluated:
a. For Exchange, Replacement will be send via registered mail
b. For Refund, refund will be processed after evaluation
· Buyer will need to provide the order number
· Photo evidence of the (defective) item
· Must be 7 Days or less from Delivered/Collection Date
* Newstar Electronic reserve the rights to reject any exchange or refund for opened or used product.NEWSTAR Electronic
- NoticeDo note that by default,electronic products imported from China DO NOT come with Google Play Store installed as Google is no longer in service within mainland China.
However, to provide you with the best services, our store will be offering FREE Google Play Store installation for all mobile sets sold under us.
We aim to sell our products at the most affordable price with excellent service.
Thank you for your support and patience with us.
Newstar ElectronicNEWSTAR Electronic
- NoticeDear customer of Newstar Electronics,
Some of our products are imported from countries such as China which does not make use of Google Play Store.
In order to provide free Google Play Store installation to products sold in Singapore, our technicians need to open up the packaging to perform the free installation procedure.
On the other hand, please be rest assured that all products sold are brand new.
New Star ElectronicsNEWSTAR Electronic
- 88l******* 2019-10-17
- HI, 87cm x 57cm x 33cm,thank you!NEWSTAR Electronic 2019-10-17
- Low******* 2019-06-30
- Private EnquiryNEWSTAR Electronic 2019-07-01
- Hi, its been 1 month since i ordered, went to yr store and was told shipment not arrived and u will contact me. That was 2 weeks ago. I m still waiting ! My order is 294585650.
Pls get back to me asap wen my item can be collected.Low******* 2019-05-12
- Hi,we've reply you before,the stock arrived,you can come down for collection,thank you!NEWSTAR Electronic 2019-05-13
- snu******* 2019-04-03
- Hi,based on the phone,we'll contact you when the stock arrived,thank you for your understanding!NEWSTAR Electronic 2019-04-03
- Hi, is the stock still not in yet?
- Hi,yes,maybe need 3 weeks,thank you!
- Hi its been 3 weeks alrd, how much longer would it take? If its too long, can we get a refund for it?
- Hi,can I have your order number?
- Hi,we've checked your order,the stock will arrived after 2 weeks,very sorry for the delay,we'll contact you when the stock arrived,thank you!
- Hi has my stock arrive alrd??
- Hi,the stock arrived SG already,waiting for the delivery to our warehouse,we'll contact you when the stock arrived,thank you!
- Hi I demand a refund as I have waited too long for the stock to arrive. Even the collection voucher i received is going to be expired tomorrow. I have received no call nor updates whatsoever.
- Hi the item has arrived in singapore, you can come for collection. thank you
- ram******* 2019-03-22
- Free store pick up only,thank you!NEWSTAR Electronic 2019-03-22
- cic******* 2019-03-13
- we don't have display,you can check details on our website,thank you!NEWSTAR Electronic 2019-03-14
- JUNJIE INDUSTRIAL BUILDING 153 KAMPONG AMPAT #04-02
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