- Customer who recommended this item
- 67
- Customer Satisfaction Score
- 90%
- Product 90%/100%
- Price 90%/100%
- Delivery 90%/100%
- Service 90%/100%
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| Manufacturer/Place of origin | Roche / Germany | Condition | New Product |
|---|---|---|---|
| Shipping From | From Overseas (South Korea) | ||
| After sales service | Please contact seller or manufacturer service center. | ||
| Brief Description | ◆Roche Authentic◆Accu-Chek New Performa Glucose Blood System Test Strips | ||
Photo Review ()
-
Netural written by mobile Delivered from Korea
Fon*** (SG ) Nov 29, 2019Received but not yet try not sure if is really works
Performa Type:02_New Performa(+S$1)
+ Add this option -
Highly Recommend written by mobile Cheaper than retail price
Tra*** (SG ) Nov 17, 2019Have not try it though, it looks authentic
Performa Type:02_New Performa(+S$1)
+ Add this option -
Highly Recommend written by mobile Performa Type:02_New Performa(+S$1)
lee*** (SG ) Oct 18, 2019Well received, yet to try...Thanks Seller😊
Performa Type:02_New Performa(+S$1)
+ Add this option -
Highly Recommend written by mobile Peforma type 02
jia*** (SG ) Oct 17, 2019Performa Type:02_New Performa(+S$1)
+ Add this option -
Highly Recommend written by mobile Nice and cheap
pdi*** (SG ) Oct 08, 2019Good and cheap and will buy the refill
Performa Type:02_New Performa(+S$1)
+ Add this option
Customer Review (50)
| Rating | Feedback | Date | Written by |
|---|---|---|---|
| Netural | Jan 13, 2020 | tjx*** (SG SG) | |
| Highly Recommend |
Good. Receive in satisfactory. .....................
Performa Type:02_New Performa(+S$1) |
Jan 07, 2020 | ben*** (SG SG) |
| Highly Recommend |
Product received. Delivery took more than two weeks. Otherwise ok.
Performa Type:01_Performa |
Jan 04, 2020 | lhc*** (SG SG) |
| Highly Recommend |
Product is as described.
Performa Type:02_New Performa(+S$1) |
Dec 31, 2019 | hua*** (SG SG) |
| Highly Recommend |
Fast delivery. Value for money
Performa Type:01_Performa |
Dec 28, 2019 | Zen*** (SG SG) |
| Highly Recommend |
Received within a week, not bad. Look new and good.
Performa Type:02_New Performa(+S$1) |
Dec 23, 2019 | lmc*** (SG SG) |
| Netural |
From order date till received the parcel taking up to 10 days which i feel a bit long.
Performa Type:02_New Performa(+S$1) |
Dec 05, 2019 | sea*** (SG SG) |
| Highly Recommend |
fast delivery and good
Performa Type:02_New Performa(+S$1) |
Nov 06, 2019 | liq*** (SG SG) |
| Recommend |
good but not comfortable with mg/dl as default unit. it looks like not able to change the setting.
Performa Type:02_New Performa(+S$1) |
Oct 20, 2019 | cen*** (SG SG) |
| Highly Recommend |
Received. Have yet to test. Hope it works.
Performa Type:01_Performa |
Oct 17, 2019 | ans*** (SG SG) |
Item Q&A(26)
Question & Answer
- FAQ
No exchange or return is allowed
No exchange or return is allowed because of (1) Simple mind change (2) Box opening We accept returns within 15 days of delivery Only defective items Such return or exchange is absolutely allowed for the reason below. (1) Major defect (2) Wrong item is deliveredDelight - Answered
- Question
- tjx******* 2019-12-23
- Question
- Amendment:
i ordered the below items where i received 1 package (screenshot previously - above) which is the (1). However, i noticed both (1) & (2) are updated as delivered - I did not receive (2).
1) Accu Chek Performa Diabetic Diabetes Glucose Test Strips Blood Pressure
Quantity:01_1Box(50pcs)
2) ◆Authentic◆Roche Accu-Chek New Performa Glucose Blood System Test Strips
Performa Type:02_New Performa(+S$1
- Question
- order no: 311551674 & 311551675
- Answer
- Dear Jun Xiang
Thank you for inquiry and please do not worry.
As the supplier is different area in Korea, your remaining order is in transit to you separately.
You will get it soon and we will do best help you.
- Notice -
If you make non-receipt claim, you must withdraw it
Otherwise, it will be held in the logistics center.
Really thanks
Delight 2019-12-24
- Question
- Hi Seller,
Thank you for the reply but qxpress updated both item as delivered which is not true. As u can see in the screenshot provided earlier where qxpress printed sticker put 2 item in the package. I even email qxpress on this but they don't even bother to check (even after i qn them if is it their printing error where korean sticker put 1 item while their put 2) and just push the blame to the u (seller).
Btw can i have the tracking number for the item 2 as currently in qoo10, both item have the same tracking number and qxpress updated as delivered
Regards,
Jun Xiang
- Answer
- Dear Customer
Thank you for inquiry and please do not worry.
As the supplier is different area in Korea, your remaining order is in transit to you separately.
You will get it soon and we will do best help you.
- Notice -
If you make non-receipt claim, you must withdraw it
Otherwise, it will be held in the logistics center.
Really thanks
- Answered
- Question
- cii******* 2019-12-22
- Answer
- Dear customer
Thank you for contacting
Please do not worry and we will do our best to help you.
It is often inadequate to use properly because of its normal use.
Firstly we would like to work together to resolve the issue for your satisfaction.
Therefore we kindly ask you to follow these steps in order to investigate with our manufacture.
1. Please describe the problem with your item in detail.
2. Please upload clear video of the product in good lighting or Youtube without voice.
Thank you for your patience collaboration.
Best RegardsDelight 2019-12-23
- Answered
- Question
- Sil******* 2019-12-21
- Answer
- The meter is mg/dl.
ThanksDelight 2019-12-23
- Answered
- Question
- gir******* 2019-11-23
- Answer
- Dear Customer
Thank you for inquiry and enjoy shopping.
We provide you 1 year international seller warranty from the receipt date only in Korea.
1) Who does the return pick up?
If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
You do not need any action and all of repair fee is charged to the seller.
There are two cases in which the buyer must send directly:
1) Inaccurately ordered by buyer mistake
2) After 15 days of receipt of the goods
2) Is it possible to exchange new items?
If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
However, after 15 days, if there is a problem with the item,
It can be repaired free of charge for one year only in Korea.
(Warranty period may vary depending on the product, so please ask the seller)
Best Regards
Delight 2019-11-25
- Answered
- Question
- hun******* 2019-11-06
- Answer
- Could you please explain in English ?
Delight 2019-11-06
- Answered
- Question
- Edm******* 2019-10-01
- Question
- Is the test strip I use on performa (old unit) usable on performa nano? Is performa nan the only set that come with fastclip lancing kit?
- Answer
- We do not have idea with fastclip lancing kitDelight 2019-10-01
- Answered
- Question
- juz******* 2019-08-04
- Question
- Hello. Any update?
- Answer
- Dear customer
Thank you for contacting and would like to extend our apologies for this inconvenience.
We arranged Qxpress staff to pick up the parcel.
When they visit you
1) Forward it in small packaging with original box
2) Must leave the information on the paper
(Your full name, Order number, Defect status, Received date)
3) Print the ＂Return Label＂
Qoo10 site log-in > My Qoo10 > Shopping list > click ＂print return label＂ at status.
Repairs and shipments will take longer if the exact information is not provided.
Thank you for your patience collaboration.
Best RegardsDelight 2019-08-07
- Answered
- Question
- mkg******* 2019-07-28
- Answer
- Dear Customer,
Thank you for your interest. We can only answer product-related questions here. For other enquiries, please refer to Q10's Help Center, or contact customer directly.
SG : 6500-4440
Best regardsDelight 2019-07-29
Delight
KR
- Available during
- Monday to Friday: 10:00 am - 5:00 pm Saturday, Sundays and holidays: Closed
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Policy & Notice
How to Return/Exchange
