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Princess Pink
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POWER MINISHOP RATE 90%
30.72

Ryo [Ryo by Amore Pacific] Shampoo / Conditioner / Rinse -- Jayang / Hambit / Cheong-ah / Jinsaengbo



Customer who recommended this item
464
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Changes to orders Seller Jan 10, 2017
No reimbursement for loss/damage of Normal Mail packages Seller Jan 07, 2015
In the event that there are problems with your order Seller Jul 25, 2014
more
Manufacturer/
Product Origin
AMORE PACIFIC / Korea Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
Brief Description [Ryo by Amore Pacific] Shampoo / Conditioner / Rinse -- Jayang / Hambit / Cheong-ah / Jinsaengbo

All Ratings
옵션상세 검색

Photo Review (143)

Customer Review (322)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 27, 2020 jan*** (SG SG)
Highly Recommend Oct 18, 2020 man*** (SG SG)
Highly Recommend Oct 17, 2020 she*** (SG SG)
Highly Recommend Oct 16, 2020 cec*** (SG SG)
Highly Recommend Oct 16, 2020 jam*** (SG SG)
Recommend Oct 11, 2020 ****** (SG SG)
Highly Recommend Oct 10, 2020 jot*** (SG SG)
Highly Recommend Oct 06, 2020 sio*** (SG SG)
Recommend Sep 30, 2020 ms_*** (SG SG)
Highly Recommend Sep 29, 2020 lih*** (SG SG)

Item Q&A(6)

Status
Question & Answer
  • Notice

    Changes to orders

    To change delivery address or items in your orders, please cancel your current order and place a new order with the correct address/item/information. The system is automated, so we cannot make manual changes.
    Princess Pink
  • Notice

    No reimbursement for loss/damage of Normal Mail packages

    If you select normal mail mode of delivery, and your items are damaged or lost in transit, there will be no reimbursement by the post office, the seller, or the website. Long delays or loss are rare (<1% in our experience), but because we send out thousands of packages each month, we see a handful of loss/long delay cases every month.
    The post office handles a much higher volume than courier companies, so the risk of damage in transit is higher, in spite of reasonable efforts in packaging to avoid damage,
    The post office does not guarantee safe delivery of normal mail packages, and neither does the seller. Select Qxpress (or qualify for a free upgrade to Qxpress) or self collect to ensure safe receipt of your purchases.
    Princess Pink
  • Notice

    In the event that there are problems with your order

    We strive to ensure that you orders are correctly fulfilled, safely packed and delivered. For packages with Qxpress shipping, safe delivery of your orders is guaranteed. If there are problems, please retain all evidence including parcel packaging, unopened items, packing labels, etc. We have a logistics provider in Singapore who can go to replace your items and pick up the evidence. We apologize for the inconvenience, but need to comply with this process as we have encountered cases of customer fraud.
    Princess Pink
  • FAQ

    I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
    Why is there this difference?

    The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
    Princess Pink
  • Answered
    Question
    shantelng 2020-09-25
    Answer
    Private Enquiry
    Princess Pink 2020-09-25
  • Answered
    Question
    und******* 2020-05-19
    Answer
    Private Enquiry
    Princess Pink 2020-05-20
  • Answered
    Question
    gni******* 2020-03-22
    Answer
    Dear customer,
    Yes, they genuinely. Manufacturer make available is different sizes. Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2020-03-22
    Question
    Thank you.
    Answer
    Thank you
  • Answered
    Question
    jie******* 2019-12-21
    Answer
    Dear customer,
    It is 400ml.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-12-23
  • Answered
    Question
    zho******* 2019-12-13
    Answer
    Dear customer,
    Please send picture of the items you received.
    Thank you
    Best regards,
    Princess Pink Shop
    Princess Pink 2019-12-13
    Question
    I received 3 conditioners instead. Pls send me the shampoo x3 or else refund me thanks. You may refer to screenshot attached
    Answer
    Dear customer,
    Please see attached order information downloaded from Qoo10. You selected Cheong-ah Scalp Deep Cleansing Conditioner, so item in picture is correct. However, we have a 14-day return/exchange policy. Items must be unopened and undamaged.
    Please send your items to :
    코리아 디렉트
    서울시 도봉구 도봉로
    도봉구 도봉1동 597-29
    Seoul 132-819
    Korea-Direct
    597-29 Dobong 1(il)-dong, Dobong-gu,
    Seoul, Korea 132-819
    (cut and paste to avoid errors).
    Please use shipping with tracking, and package in an appropriate box to avoid damage in transit.
    For this case, since no error by us, customer bear the costs of return (postage as charged, paid directly to your post office). There is additional reshipping fee of SGD 3.99. Link for payment will be sent to you once return items received and checked. Please also update us on the tracking number of your return shipping.
    Thank you
    Best regards,
    Princess Pink Shop
  • Answered
    Question
    sha******* 2019-11-04
    Answer
    Private Enquiry
    Princess Pink 2019-11-05
Ask Question
Address
18 Dobong-ro 169da-gil, Dobong-gu, Seoul Dobong-dong, 1F

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