[Samsung Electronics]SAMSUNG Galaxy Buds Pro SM-R190 Sports Bluetooth Wireless Earphone Earbuds

  • Retail Price
    RM 931.66
    Q-Price
    RM 663.69
    Time Sale Price
    RM 557.76 (20qty left, 2 qty per person)
    .

    Discount available period 00:00 ~ 10:00

    more time sale items
  • Reward
    Cashback Up To RM 15.58 Details
    Instalment
    0% Interest Instalment Plan
  • Delivers From
    South Korea
    Delivers To
    view
    • Australia
    • Canada
    • Switzerland
    • China
    • Germany
    • France
    • India
    • Malaysia
    • Netherland
    • New Zealand
    • Thailand
    • United States
    • Singapore
    • Japan
    • Indonesia
    • Hong Kong
    • Taiwan
    • United Kingdom
    • Philippines

    Delivery RateOverseas Express

    Qxpress - RM 31.16

MONEX Official Store
POWER MINISHOP RATE 90%
  • 46 items
  • 8,919 fellows
This Product Ratings

615 Sold

For 1 Year

95% Recommended

154 of 0 Reviews

90% Customers Satisfied

Product Price 90% 90% Delivery Service 90% 90%
Manufacturer/
Product Origin
Samsung Electronics / SAMSUNG Condition New Product
Shipping From From Overseas (South Korea)
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All Ratings
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Photo Review (53)

Customer Review (108)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 14, 2021 fra*** (SG SG)
Highly Recommend May 10, 2021 shi*** (SG SG)
Highly Recommend May 03, 2021 jan*** (SG SG)
Highly Recommend Apr 30, 2021 kar*** (SG SG)
Highly Recommend Apr 23, 2021 gee*** (SG SG)
Highly Recommend Apr 21, 2021 mag*** (SG SG)
Highly Recommend Apr 21, 2021 mag*** (SG SG)
Highly Recommend Apr 20, 2021 wei*** (SG SG)
Highly Recommend Apr 20, 2021 che*** (SG SG)
Highly Recommend Apr 17, 2021 mza*** (SG SG)

Item Q&A(62)

Status
Question & Answer
  • Unanswered
    Question
    sienlee224 2021-05-15
  • Answered
    Question
    kmchan888 2021-05-08
    Answer
    Dear customer, please let me know if you have any problems, thank you.
    MONEX Official Store 2021-05-10
    Question
    Okay thanks seller, anyways, I have purchased 2 sets.
    Answer
    Dear customer, we will deliver it as soon as possible, it is a Korean warranty product and we will pay for the initial defect. If it's defective afterward, you can guarantee it for a year if you pay for the delivery fee.
  • Answered
    Question
    ac 2021-03-23
    Answer
    Dear customer If white noise occurs, you need to receive the product and have it inspected by the Samsung AS Center.If you apply for an exchange or return on the Qoo10 webpage, we will collect the product and inspect it when the product comes in. We apologize for the inconvenience.
    MONEX Official Store 2021-03-23
    Question
    I have applied for the exchange/return at the website. Appreciate speedy processing of the exchange. Thank you
    Answer
    Dear, we will deliver the product after AS when it arrives at our company. We apologize for any inconvenience.
  • Answered
    Question
    pristine22012001 2021-02-04
    Answer
    Private Enquiry
    MONEX Official Store 2021-02-05
  • Answered
    Question
    eddychui0911 2021-02-04
    Answer
    Dear customer, it seems you have mislabeled Buds Pro products are available in black white violet color, thank you.
    MONEX Official Store 2021-02-05
    Question
    This is from your page. It shows blue. Not my mistake.
    Question
    That's why I ask you blue. Sometimes Korea has limited edition like buds live jennie red which is exclusive in Korea only.
    Answer
    Dear Customers We have a wrong color display There is no blue color, only 3 colors black white violet have been released, thank you.
    Question
    No problem. Thanks for reply.
    Answer
    Dear Customers Have a nice day
  • Answered
    Question
    e121261133 2021-02-03
    Answer
    Dear Sir/Madam, The product you inquired about is a Korean warranty product. Thank you.
    MONEX Official Store 2021-02-03
  • Answered
    Question
    e121261133 2021-02-03
    Question
    Galaxy budd plus
    Answer
    Dear Sir/Madam, The product you inquired about is a Korean warranty product. Thank you.
    MONEX Official Store 2021-02-03
  • Unanswered
    Question
    e121261133 2021-02-03
    Answer
    Dear Sir/Madam, The product you inquired about is a Korean warranty product. If it breaks down, we will ship it again after AS in Korea. Thank you.
    MONEX Official Store 2021-02-03
    Question
    How about warranty time? One or two years
    Answer
    Dear customer, the warranty period is one year. Thank you.
    Question
    Bought the buds plus in this app less than one year but the right side buds sound was lesser than left side about 50 % at present. Taiwan Samsung refused to fix it. Could your help this problem?
    Answer
    Dear Customers If you send the product to the address we provided, we will check if it is defective, and if it is defective, we will send it back after repairing the product, thank you.
    Answer
    (06805) Samseong-ro Gangnam-gu, Seoul 122gil 20 / +82 02-2026-3550 wortree
    Question
    What should l mention at the mail?
    Answer
    Dear customer, there is nothing to mention, please send the product to the address we provide and we will check it, thank you.
    Question
    The device of Buds had lithium battery and is forbidden to transport oversea. Do you have better suggestions.
    Answer
    Dear Sir, please let me know your country. If the flight doesn't work, you have to send it by ship.
    Question
    Taiwan
    Answer
    Dear Sir/Madam, it is possible to ship from Korea to Taiwan, but please check if it is possible to ship from Taiwan to Korea or if it is under national policy. If you can't ship by air, you have to use the vessel. Are you trying to buy a new product?
    Question
    2 buds earphone enough or the charge box also needed
    Answer
    Dear customer, did you buy the product from us? We can't check your product number because it doesn't show up.
    Question
    As box showed
    Question
    That would be kindness if the buds warranty could be prolonged due to this pandemic inconvonience although the warranty is effective at present.
    Answer
    Dear Sir/Madam, I was asking if you ordered it or not because the details of your purchase from Qoo10 did not come up. Then I'll send you a way to do it, so please try it.

    Dear esteemed customer,
    1.Retry Apps After Network Initialization
    (Perform Setup-General Initialization-Initialization, delete wearable applications, reinstall, and reconnect)

    2. Convert to over-discharge Buzz Plus state of charge
    (If you remove both sides of Buzz Plus' cradle and put only the inactive part in the case, the red light will be on briefly and then turn green within a few seconds. If the red light turns on for a while and then turns green, the earphones are likely to be over-discharged.In this case, the cradle earphones may not be properly installed and may not be charged, so take them again two to three times, or apply pressure from the stomach so that they can be charged with a red light. If the red light persists when connecting only the unplugged ear-birds, close the cover and charge for at least 30 minutes.)
    Question
    Failure to follow your instruction, there is no charge problem. Only voice unbalance, right side bud voice smaller about 50 percent than left side bud, is always presented.
    Answer
    Dear Sir/Madam, we will collect the product and proceed with AS. Please set a date for collection. We apologize for any inconvenience.
    Also, you can check if it is possible to ship from Taiwan to Korea.
    Question
    Although l consulted DHL, FedEx, and several other express either via airway or shipments, the rechargeable lithium batterys such as Galaxy Buds were forbidden for personal shipment or aircraft carrying via local law of this government due to safety problem.
    Question
    Although l have been consulted DHL, FedEx. and several other express airway or shipment as possible as l can, the personal rechargeable lithium batterys such as GalaxyBuds were forbidden due to saty reason under this governments law.
    Answer
    Dear customer, you can send it to this address.
    (06085) 20 Samseong-ro 122-gil, Gangnam-gu, Seoul, Republic of Korea.

    This is our phone number.
    010-2500-3486 , 02-2026-3550
    Answer
    Dear Sir/Madam, Air shipment is not possible, so you can send it by ship. It may take some time, but when we arrive, we will send it back to you by air after AS. I'm very sorry for the inconvenience.
    Question
    Not only par avion impossible but also par ship rejected for personnel in this area.
    Answer
    Dear Sir, you can send the product to us by ship. I don't know what parachute means.
    Question
    In my area, there is no way to send the Galaxy Buds to your company due to restriction of law to personnel electronics.
    Answer
    Dear customer, if you can't send the product, we can't even collect the product, please check if there is another way, thank you.
    Question
    Still no results to find ways to send the Buds, learned a lessen never bying electronic products from abroad.
    Answer
    Dear Customers Because policies are different for each country, it is possible to bring in goods from abroad, but there are countries where it is not possible to export goods from that country again. Please.
    Question
    It is necessary to get information from your expert experience to teach me opening the Buds and self checking. please unveil the information. Thanks a lot.
    Question
    Please teach me and send instruction how to open the Buds for self checking. Many thanks.
    Answer
    Dear Sir, Here's how we explained it.

    1. Retry the app after network initialization
    (Installation-Perform general initialization-initialize, delete wearable applications, reinstall and reconnect)

    2. Switch to over-discharge Buzz Plus state of charge
    (If you remove both of the Buzz Plus cradle and just put an inactive part in the case, the red light will briefly illuminate and turn green in a matter of seconds. If the red light turns on for a while and turns green, the earphone is likely to be overdischarged.In this case, the cradle earphone may not be charged properly, so take it again two to three times or apply pressure from the top to charge it with a red light. If the red light is still on when connecting only the unplugged earbuds, close the cover and charge for at least 30 minutes.)

    Due to Taiwan's policy, lithium batteries are prohibited, so it is impossible. We will also find a way to do it using the vessel. We apologize for any inconvenience.
    Question
    It were not the problems as you mention above cause l had already try. I opened the tip metal with filter and cleaned they yet on vain. So I'll try the way to open the cradle but failed. I'm hereby asking for your technical advice to fix the malfunctional cradle.
    Question
    Sporadic recovery for couple hours noted, do you think it's soft ware or app problem?
    Answer
    Dear customer, please uninstall and reinstall the app, it may be a software problem, thank you.
    Question
    Trying, hope function recovering
    Answer
    I'm glad to hear that the function has been restored. If there is a problem, please contact us. Thank you.
    Question
    The right side earphone needs several times to connect buds console to receive full voice volume otherwise only around 50 percent volume presented.
    Answer
    Dear customer, only the right side of the 50% ball rate is displayed??
    Question
    It is only Rt side.
    Question
    Need several time to match or over five seconds to match
    Question
    Then full and normal sound volume got
    Answer
    Dear Customers Finally, if the volume of the right earphone does not match the left side, you need to check it. If the same symptom persists after reinstallation and update after deleting the wearable, you must send the product to us.
    Question
    There is no available ways to send in this country due to law inhibition of lithium battery products transportation.
    Answer
    Dear Customer, Please visit Samsung Service Center to receive the repair for a fee, and then request the repair details to us, and we will pay the cost. Thank you.
    Question
    Here in Tapei, the Samsung Service Center refused to service the products not buying from Taiwan
    Question
    Maybe it's convient for you helping me to advise them in the Service Center inTaipei to accept the product. Already visited two big Service Center here, Nan San Center and Par Der center.
    Question
    Here in Tapei, the Samsung Service Center refused to service the products not buying from Taiwan
    Answer
    Dear customer, due to Taiwan policy, lithium batteries cannot be delivered, so we will find another way and reply to you. I'd appreciate it if you could wait a little longer. We are very sorry for the inconvenience.
    Question
    Loca service center here rejected to service or issued self fee application just due to the products was nort buying from Taiwan. Couldn't change?
    Question
    So narrow minded, after all it has already been a global village in earth today.
    Answer
    Dear customer If you can't send the product to other countries than Taiwan, we can't solve the problem due to national policy.If the cost is incurred after repairing it in the country, the amount can be refunded, sorry for the inconvenience.
    Question
    Fake product was the first response in this century after issue the Buds to service center, then convincing them its buying abroad yet they refused to repair due to not buying inTaiwan. How to persuade the service center Only self paying and they'll accept?
    Answer
    Please check the details related to our dear customer, it may be possible for a fee, we apologize for the hassle.
    Question
    What is the details related to customer means?
    Answer
    Dear customer, please check if it can be repaired if you pay the Samsung service center. If possible, please charge the repair fee and we will pay the repair fee.
    Question
    After consultation of the service center, they suggested checking out the device but didn't promise the device having the batch materials enough to fix it of cause the fee should be paid by myself. If the device is repairable, what's the processing to issue the fee to you company.
    Answer
    Dear customer, if you can pay for the defective product at the Samsung service center in your country, we can refund the amount you paid first. Thank you.
    Question
    What's data l should present to you, if l have paid the fee.
    Answer
    Dear customer, you can attach the receipt or image that you received after-sales service.
    Question
    It's a good news that the service station accepted the device repairment and needed about two weeks to get material from abroad for fixing buds.
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