Customer Satisfaction
96%
24 Recommended
0 Reviews0 Sold
For 30 Days97% Customers Satisfied
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Delivery Fee
Notice
Subject | Register | Date |
---|---|---|
[IMPORTANT] Public Utilities (Water Supply) Regulations and Requirements for Water fittings | Qoo10 customer center | Jan 03, 2020 |
Manufacturer/Product Origin | SAMSUNG SDI / korea | Condition | New Product |
---|---|---|---|
Model Name | SHS-2920 | ||
After sales service | Please contact seller or manufacturer service center. | ||
Shipping From | From Overseas (South Korea) |
Photo Review (
)-
Netural Product does not work with a Remote Control
jbc*** (SG ) Nov 06, 2020 1Add Keytag. 01:none | Add Keytag. 02:none | Add Remote. 03:SHS-DARCX01(+S$72)
-
Highly Recommend Thank you seller
aj_*** (SG ) Oct 19, 2020TYPE:SHS-2920 | Add Keytag. 01:none | Add Keytag. 02:none | Add Remote. 03:none
+ Add this option -
Highly Recommend Highly recommended
aj_*** (SG ) Oct 10, 2020Add Keytag. 01:none | Add Keytag. 02:none | Add Remote. 03:none
-
Highly Recommend Item in good condition
gwk*** (SG ) Sep 10, 2020Add Keytag. 01:Card Key-Ring Type-Black(+S$8) | Add Keytag. 02:Card Key-Ring Type-Pink(+S$8) | Add Remote. 03:none
-
Highly Recommend Was fast take only few day
tan*** (SG ) Jul 14, 2020 1Add Keytag. 01:none | Add Keytag. 02:none
Customer Review (14)
Rating | Feedback | Date | Written by |
---|---|---|---|
Recommend |
ok good, items are ok
Add Keytag. 01:none | Add Keytag. 02:none | Add Remote. 03:none |
Aug 31, 2020 | adr*** (SG SG) |
Highly Recommend |
Items well received
Add Keytag. 01:Card Key-Ring Type-Black(+S$8) | Add Keytag. 02:Card Key-Ring Type-Pink(+S$8) | Add Remote. 03:none |
Jul 22, 2020 | dan*** (SG SG) |
Highly Recommend |
Installed and working well!
Add Keytag. 01:Card Key-Ring Type-Black(+S$8) | Add Keytag. 02:none |
Jul 20, 2020 | jul*** (SG SG) |
Highly Recommend |
Samsung digital lock Looks sleek and every item is properly packed. My second purchase.
Add Keytag. 01:Card Key-Ring Type-Pink(+S$8) | Add Keytag. 02:none |
Jul 14, 2020 | sue*** (SG SG) |
Highly Recommend |
Received digital lock after 2 weeks from order. Lock looks sleek but yet to install.
Add Keytag. 01:Card Key-Ring Type-Black(+S$8) | Add Keytag. 02:Card Key-Ring Type-Black(+S$8) |
Jul 06, 2020 | sue*** (SG SG) |
Recommend |
Delivery date take too long to reach to me.
Improve your delivery and also your manual
is Korea not suitable for Singaporean.
Add Keytag. 01:Card Key-Ring Type-Black(+S$8) | Add Keytag. 02:Card Key-Ring Type-Pink(+S$8) |
May 11, 2020 | khl*** (SG SG) |
Highly Recommend |
received my order today, seller send out immediately as I mention i need it very urgent... good service. I order a few times from the seller 3 years ago...
Add Keytag. 01:none | Add Keytag. 02:none |
Feb 28, 2020 | zhu*** (SG SG) |
Highly Recommend |
thumbs up highly recommended
Add Keytag. 01:none | Add Keytag. 02:none |
Dec 12, 2019 | lbr*** (SG SG) |
Highly Recommend |
Good seller. Highly recommend.
Add Keytag. 01:none | Add Keytag. 02:none |
Nov 23, 2019 | eug*** (SG SG) |
Highly Recommend |
item received on time. good for money recommended
Add Keytag:none |
Jun 03, 2019 | ray*** (SG SG) |
Item Q&A(14)
- Notice
- Answered
- Question
- Ken 2021-01-13
- Answer
- Dear Customer.
Hello.
Local warranty is not provided.
The warranty is 1year from seller.
In the case of initial defectiveness, 100% free exchange and refund are possible.
If a product problem occurs during use, the repair fee is free during the warranty period, but the delivery cost is the responsibility of the customer.
Thank you.hopemarket 2021-01-14
- Answered
- Question
- jbcheong 2020-10-02
- Answer
- Dear customer.
It was a Korean Thanksgiving holiday.
Therefore, please understand that delivery may be delayed a little.
Thank you.hopemarket 2020-10-05
- Question
- Hello,
I hope you enjoyed the holiday, and I look forward to receiving the door lock and the remote control.
Cheers
- Answer
- thanks
- Question
- It's already the 9th October. One week has passed yet there's no update on shipping status. Why??
- Answer
- I'm really sorry.
And currently, in Korea, all delivery is delayed due to a problem with a domestic courier.
It is expected to ship within this week.
Once again, I'm very sorry.
Thank you.
- Question
- Hello, I just received the order today (Oct 19) after placing my order on Oct 2. Thank you.
However, the Remote Controller does not work. I searched the internet and tried all method to register it, but none worked. I think it is defective.
So please tell me the correct procedure to register the Remote Controller, or I will have to reject it as defective.
- Answer
- Doesn't the power also turn on?
- Answer
- English manual is attached.
Please try and message again.
Thank you.
- Question
- Thank you for the quick reply.
I already have the same manual and I have registered the Passcode and Tags.
However, the manual does not teach how to register the Remote Control.
Give me the instruction for the Remote Control.
Thank you.
- Answer
- https://youtu.be/FDorBNq2vGk
- Answer
- There is no separate manual.
I sent a video.
Note please.
- Question
- The instruction is not for SHS-2920. I have seen the video yesterday. You also did not send me the Module but only a Remote. There is no place to install the Module too even if you send it to me.
I take my own video to show you. You can see I have registered the PASSCODE and two Tags successfully. I then try to register the Remote, using the instructions of the video.
h ttps://youtu.be/50ZuaZng4zc
As you can see, It is not the correct way to Register.
Please give me correct instructions to Register the Remote, or give me full refund.
- Answer
- Modules must be purchased separately.
Thank you.
- Question
- I paid $72 for it!
You never send the module to me.
I suspect this SHS-2920 does not work with a Remote, with or without the module!
You sold me a product I do not want.
That's cheating.
I want my money back in full.
- Answer
- Sorry.
The employee seems to have made a mistake while modifying the options.
I was never meant to cheat.
We will refund your return as you wish.
We will apply for pickup.
Please tell us your preferred pickup date.
Thank you
- Answer
- Please cancel the Q10 return pickup service.
We will apply directly.
Please tell me the date you want.
- Question
- It's already Friday. You can pick up on Monday.
- Answer
- I'll request a pickup on Monday.
Thank you.
- Question
- I look forward to it.
- Answer
- thanks
- Question
- Your courier has picked up and I returned the order. Please refund me my money.
- Answer
- Apply for a return at Q10.
When the product is returned, a refund will be issued.
Thank you.
- Question
- You told me to cancel my return, and I did.
Now you want me to apply to cancel, but I cannot do that anymore!
Please solve it immediately.
- Answer
- Then I will apply separately.
Whatever the case, the product will arrive and a refund will be made.
Thank you.
- Answered
- Question
- gracelimpy 2020-09-11
- Answer
- Private Enquiryhopemarket 2020-09-11
- Answered
- Question
- yeeleongteo 2020-08-10
- Answer
- Dear customer
You can't do two doors with one remote control.
What is the thickness of the door?
Thank you.hopemarket 2020-08-10
- Question
- I using for my gate which is 20mm
- Answer
- It is better to ask the installation company for more precise information.
Thank you.
- Answered
- Question
- yeeleongteo 2020-08-10
- Answer
- I answered.
Thank you.hopemarket 2020-08-10
- Answered
- Question
- tan******* 2020-07-11
- Answer
- Yes it is possible.
Thank you.hopemarket 2020-07-13
- Answered
- Question
- chr******* 2020-07-09
- Answer
- If it's a sticker key, do you mean the smart card key?hopemarket 2020-07-09
- Answered
- Question
- bes******* 2020-07-08
- Answer
- It is missing in option.
Now that you have added, please check and purchase. Thank you.hopemarket 2020-07-09
- Address
- 30 Digital-ro 32-gil, Guro-gu, Seoul 303
- Available during
- 월~금: 오전 9시~오후 6시 토: 오전 9시~ 오후 1시 일, 공휴일: 휴무
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