- Customer who recommended this item
- 59
- Customer Satisfaction Score
- 97%
- Product 100%/100%
- Price 100%/100%
- Delivery 90%/100%
- Service 100%/100%
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Notice
| Subject | Register | Date |
|---|---|---|
| Contact Information | Seller | Nov 21, 2018 |
| Assemble and Installation Service | Seller | Jan 03, 2018 |
| Exchange Procedure | Seller | Oct 09, 2016 |
| Manufacturer/Place of origin | TEFAL | Condition | New Product |
|---|---|---|---|
| Shipping From | From Overseas (Singapore) | ||
| After sales service | Please contact seller or manufacturer service center. | ||
| Brief Description | ★ Tefal C52897 Non-stick Wok with Lid 40cm ★ | ||
Photo Review ()
-
Highly Recommend written by mobile Fast delivery , god buy
Pho*** (SG ) Jan 12, 2020 -
Highly Recommend written by mobile Exactly what I’m looking for
adi*** (SG ) Dec 16, 2019 1 -
-
Highly Recommend written by mobile Fastest delivery
lyj*** (SG ) Nov 11, 2019 -
Highly Recommend written by mobile Tefel Non Stick Wok
sha*** (SG ) Nov 07, 2019 1
Customer Review (37)
| Rating | Feedback | Date | Written by |
|---|---|---|---|
| Recommend | Jan 16, 2020 | jan*** (SG SG) | |
| Highly Recommend | Jan 11, 2020 | gko*** (SG SG) | |
| Highly Recommend | Dec 25, 2019 | bry*** (SG SG) | |
| Highly Recommend | Nov 25, 2019 | tan*** (SG SG) | |
| Highly Recommend | Nov 10, 2019 | kun*** (SG SG) | |
| Highly Recommend | Nov 07, 2019 | Yuw*** (SG SG) | |
| Highly Recommend | Nov 05, 2019 | lye*** (SG SG) | |
| Highly Recommend | Oct 25, 2019 | wil*** (SG SG) | |
| Highly Recommend | Oct 09, 2019 | jea*** (SG SG) | |
| Highly Recommend | Oct 08, 2019 | jen*** (SG SG) |
Item Q&A(5)
Question & Answer
- Notice
Contact Information
Should you have any questions, please email to electronichousesg@gmail.com, via Qtalk message or contact us at 9387-1078 (SMS/ Whatsapp only), we will reply to you within 1 - 3 working days. Working Hour : Monday to Friday 10am to 5pm★ Electronic House ★ - Notice
Assemble and Installation Service
Our company does not provide any installation and assemble service.★ Electronic House ★ - Notice
Exchange Procedure
Dear Customer,
1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects ONLY
NO NEED TO SUBMIT EXCHANGE REQUEST.
Kindly inform us via Qtalk and email to electronichousesg@gmail.com with order no, photo, Clear Video so that we can follow up your case.
Exchange will be done within 1 - 4 working days 2pm - 6pm after confirm.
For Heater, Please contact agent and make appointment with them, they will arrange technician come down to resolve your issue.
Thank you
Electronic House Team★ Electronic House ★ - Notice
Qxpress Contact Information
Dear Valued Customer,
All the item will be delivered by Qxpress company. We are not able to control actual delivery date and timing. Qxpress will try to fulfill customer special request, however there is no 100% guarantee. (eg. request call before delivery, delivery in specific date and timing)
For fast response for any delivery matters, special request, kindly contact Qxpress at 6661-9100 or email to info@qxpress.sg
Qxpress standard delivery lead time : 1 - 3 Working days after seller shipped out item and they scan to their system.
(eg. Item shipped out on 29-August-2016 and they scan to their system, customer should get the item by 30th, 31st Aug or 1st-Sep)
Electronic House Team★ Electronic House ★ - Notice
Online Product Registration
For all order in Qoo10, please print out and keep your Qoo10 receipt as proof of purchase to claim for warranty.
1. Cornell - http://sg.cornellappliances.com/register-warranty/
2. Electrolux - https://www.electrolux.com.sg/support/register-warranty/
3. Europace - http://www.europace.com.sg/ewarranty/
4. Iona - https://www.iona.com.sg/index.php?route=information/ewarranty
5. Kenwood/Delonghi/Braun - http://www.kenwoodworld.com/sg/warranty
6. Mayer, Honeywell, Mistral, KitchenAid - https://www.mayer.sg/member/add-warranty
7. Panasonic - https://onlinewarranty.panasonic.com.sg/
8. Sona - http://www.sona.com.sg/ewarranty/
9. Tefal | Rowenta | Krups | Philips - No registration is needed, It is auto covered warranty when you purchase it. Please print out and keep your Qoo10 receipt as proof of purchase.
10. Zojirushi - Warranty card provided★ Electronic House ★ - FAQ
Is Electronic House products are brand new and local sets?
Yes. All our product are brand new ,local sets and comes with manufacturer warranty. For warranty period, kindly check with our listing item Photo or Product title.★ Electronic House ★ - FAQ
How do I get the receipt for the orders made in Qoo10?
Kindly check the following link : http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx?viewno=5875★ Electronic House ★ - FAQ
How about product warranty period?
We are authorized dealer for all product and definitely comes with local agent warranty. Warranty period will show in product photo,title.★ Electronic House ★ - FAQ
How about delivery lead time?
Delivery lead time is 2 - 5 working days, excluding Sunday and public holiday. Subject to stock availability.★ Electronic House ★ - FAQ
Can i return the product if i have changed my mind?
We accept return if the products is in new, unopened, unused, resalable condition with all documents, original tags, and in its original packaging. However, the additional fee $10 will be incurred from buyer's end.★ Electronic House ★ - FAQ
Can i exchange if the product defective?
Yes. 1 to 1 exchange within 7 days after delivered will be offered for manufacturing defects, does not cover normal wear and tear, excessive abuse or misuse and exchange Same Model ONLY. ★★★ Seller will exchange for you base on the schedule from Monday to Friday (Delivery to your doorsteps). The timing is 2pm - 6pm. Exchange will be done within 1 - 4 working days. ★★★★ Electronic House ★ - Answered
- Question
- par******* 2019-02-01
- Answer
- For Tefal product, no need to register warranty online. Print out and keep your Qoo10 receipt as proof of purchase for warranty claim. Thank you★ Electronic House ★ 2019-02-02
- Question
- Ok thanks
- Answer
- No worries
- Answered
- Question
- dix******* 2018-11-16
- Answer
- Dear Customer,
We can do an exchange for how however i am afraid there is no refund for the price differece, all return item must in new, unopened, unused and original packaging with tag, do read our terms and condition in FAQ. Do take note all delivery method only, no self collection.
Thank you
Electronic House★ Electronic House ★ 2018-11-17
- Question
- Hi, ok for no refund.
Please help to arrange exchange at the same address.
Look forward to your reply on exchange delivery date soon
Thank you very much.
- Question
- I had just entered the request exchange in the Q010 app. Thank you
- Answer
- Basically no need to raise exchange request, if you already report to us within 7 days it is valid for exchange it meet our exchange/return policy.
Please don't open the packaging and used. We will make arrangement for exchange. Will keep you updated the estimate date by Next Monday. Thank you
- Question
- Ok noted, thank you very much for the prompt response.
- Answer
- No Worries
- Answered
- Question
- cli******* 2018-08-07
- Answer
- Dear Customer,
We will inform warehouse team to check and get back to you after checked.
Thank you
Electronic House
Dear Customer,
Sorry for keep you waiting, estimate height is 11cm.
For this cookware size is 40cm.
Thank you
Electronic House
(Aug 10, 2018 16:33)★ Electronic House ★ 2018-08-07
- Answered
- Question
- vli******* 2018-07-06
- Answer
- Dear Customer,
No, cannot use for induction.
Here are the induction compatible ranges and models:
Expertise c620**, Character c682**, Pure Chef c617**, Super cook plus g103**, Dark ruby c402**, Novel a69698
Everything else is not induction compatible
Thank you
Electronice House★ Electronic House ★ 2018-07-06
- Answered
- Question
- yue******* 2018-01-25
- Answer
- Dear Customer,
For all order in Qoo10, you may print out directly from Qoo10 website under your account, keep your receipt as proof of purchase for 2 years warranty. No need to register warranty online for all Tefal/Krups/Rowenta item, it is auto covered when you purchase the item.
Thank you
Electronic House★ Electronic House ★ 2018-01-25
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Policy & Notice
How to Return/Exchange
