• Address: (486147) 10 CHANGI SOUTH STREET 3 #06-01 
• Management staff: Strategic Marketing (S) Pte Ltd, brand owner of EuropAce 
• Seller shop address: http://www.qoo10.sg/EuropAce
• Home Page: www.europace.com.sg

FAQ

Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. Our stocks are based on first-come-first-serve basis. Placing them in cart does not reserve the stock for you. If a order is placed by another customer, they would be able to purchase it. 

Q2. What am I supposed to do if item doesn't arrive?

A. Please do contact our customer service for further assistance & enquiries. 

Q3. Are you a reseller of EuropAce?

A. Strategic Marketing (s) Pte Ltd is the brand owner for EuropAce. 

Shipping

• Shipping rate: Shipping rate can differ from item to item. Please refer to the individual item page.
• Estimated Shipping time: Shipping time differs from 3-9 business working days. 
   

Return / Exchange / Refund

• Must contact EuropAce direct, we don't entertain inquiries through qoo10 portal.

• Prior technician checking must be done before any further action.

• Customer must bring the item to EuropAce service center @ 10 changi south street 3.
• For aircon, washer, dryer, wine cooler, fridge and built in our service team will go down to check, the customer must make an appointment with the service team.

• We don't accept the cases below:

  • - 1) over 7days from receiving the item
  • - 2) if items are open/used or damaged
  • - 3) sending the item without prior contact
  • - 4) Wrong purchases that don't suit customer requirement