• Management staff: Qxpress Pte Ltd
• Seller shop address: http://www.qoo10.sg/shop/QooLife

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out.

We ran out of stocks and we may re-order them again. Check with us!

EX) Q2. Can I order by telephone or e-mail?

No.

EX) Q3. What am I supposed to do if item doesn't arrive?

Kindly contact us so we may help you check the item status with Qxpress, for Singpost kindly contact them regarding your parcel's whereabout.

EX) Q4. What if I want to change order information/change buyer memo?

If the information in the order is wrong, cancel before the warehouse ships your items out and re-order with correct information.

Shipping

• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
• if you have any question about shipping,please e-mail us.
• E-mail :

Refund/Return

• If you want to get refund or return item you received,please contact us.

  • Return address：2 Jurong Port Road, PC3 Print Centre #01-02/03 Singapore 619088

• We don't accept the cases below:

  • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact