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Shop Info

  • Contact seller

  • Working hours

    MON~FRI : 9:00am ~ 5:00pm, SAT/SUN/Holiday : Day Off
  • Address

    37 UBI CRESCENT 5th Floor

  • Return address

    37 UBI CRESCENT 1st Floor


Shop Info


  • Email: estore@hibeau.com
  • Office number: 6515 9818
  • Office Hours: Monday - Friday 9am-5pm. Closed on weekends and PH.


Q1. What am I supposed to do if the item doesn't arrive?

A. You may contact us directly. In the case of non-registered mail shipping, we are not responsible for any lost or damange of the parcel(s).


  • Main Shipping Method: Qxpress
  • Average Shipping period: 2-3 Working Days
  • Free Shipping: Free shipping is provided for orders above $50. *T/C apply
  • If you have any questions about shipping, please fell free to ask us!


Return & Exchange Policy


Submission of claims

Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received

Provide picture of the item contents within the parcel package and delivery label on parcel

Shipping fee will be incurred from seller end

 Defective item issue

Provide picture of the defective area of the received item

Shipping fee will be incurred from seller end

Any change of mind from buyer's end

Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached

Provide picture of the item to seller end

Shipping fee will be incurred from buyer's end

How to submit return or exchange from the buyer's end?

Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'


Subject Register Date
Testimonials Seller 2020-02-18