Shop Info

  • Contact seller

  • Working hours

    EVERYDAY : 12:00pm ~ 9:00pm
  • Address

    PENINSULA PLAZA 111 NORTH BRIDGE ROAD *****

  • Return address

    PENINSULA PLAZA 111 NORTH BRIDGE ROAD *****

 

Shop Info

 

Contact

  • E-mail :customercare@ksmultimedia.sg
  • Phone number: +65-9657 0297
  • available everyday 12pm to 9:30pm
  • E-mail is available
  • Whatsapp, Viber and Facebook messenger under mobile no +65 9657 0297 are available and more recommended

FAQ

 

Q1. Can I claim back for the loss of non-registered mail?

A. No, you are solely responsible for the usage of free mail. To prevent this, you can opt for registed mail with additional surcharge.

Shipping

  • Registered mail and TA-Q-BIN courier service

Warranty

Export phone/tablet Service Warranty terms and conditions (Carry-in Service only)

 

1.      KS Multimedia Pte Ltd will repair the product free of service charge for 1 year from date of purchase. Free service is applicable to both hardware and software. Customer is still required to pay for the spare part cost if it is used in repair.

2.      This warranty does not cover damage from accident, misuse, tampering, corrosion, rusting or stains, usage not in accordance with instructions, normal wear and tear, unauthorized alteration including operating system modification or repair without knowledge or approval from KS Multimedia Pte Ltd..

3.      If customer wants to repair the product whose warranty period has expired or it is not covered under warranty due to warranty terms and conditions, service fee will be charged, but which is 10% cheaper than normal service fee.

4.    (Note: KS Multimedia Pte Ltd is our retail shop name.)

Mobile accessories Seller Warranty terms and conditions (Carry-in Service only)

 

1. KS Multimedia Pte Ltd will exchange the product on one-to-one basis. This warranty does not cover damage from accident, misuse, tampering, corrosion, rusting or stains, normal wear and tear.

     (Note: KS Multimedia Pte Ltd is our retail shop name.)

Refund/Return

  • Determination of successful shipment delivery

     

    Delivery is considered successful based on the delivered status of tracking number of delivery service provider. Delivery is also considered successful even if you are not the recipient of the goods at your specified delivery address. To avoid this, it is advisable to provide valid delivery address where you can receive the goods at expected delivery time.

     

    Product Exchange Policy

     

    You are required to check the product package, once you receive it from delivery, if it is defective due to shipment. The same applies to self-collection. You must check the product package carefully before you leave our premise. If you failed to check it after first 7 days and if defect is arisen from such shipping, you have to bear all the responsibility. 

     

    You are required to inform us if you do not receive the product 3 working days after we inform you to deliver. Your product might be lost on the way. We are not responsible for the loss if you opted for non-registered mail. Unless we will help you check with shipping provider and if it is considered shipment loss, we will replace a new one. See above how we determine shipment delivery is successful.

     

    Once you know or feel the product is defective, you need to stop using it. You are required to pack it back properly if reasonably possible to the extent you first received the product. Then prepare to send back the product at your own cost and arrangement.

     

    Defective product is subject to us and our distributor’s confirmation. Product defect is considered from the viewpoint of original design defect only. If defect is arisen from your mishandling or other external factor, we consider warranty is void and we may charge you for additional cost incurred from the defect.

     

    Once we confirm the product is defective, we will proceed to repair or exchange a new one in consultation with the distributor. The process may take some days to complete depending on the complexity of the issue and available of replacement. All the cost associated with this exercise will be borne by us.

     

    Refund Policy

     

    We do not provide refund for any purchase made.

     

    We only repair or exchange a new one for defective product but no refund will be made. In case, we could not repair or get replacement for defective product, we will refund in consultation with the distributor. If the product is lost in registered shipment, we will replace a new one and no refund will be made. See above how we determine shipment delivery is successful.