Shop Info
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Contact seller
Working hours
MON~FRI : 9am ~ 6pm-
Address
KA PLACE 159 KAMPONG AMPAT 159 Kampong Ampat KA Place #05-01 Singapore 368328
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Return address
Shop Info
- Management staff: Lifestream Group Official Store
- Seller shop address: https://www.qoo10.sg/shop/lifestreamgroup
Contact
- Phone number: 65357333
- Available during: Monday - Friday: 9.00pm - 6.00pm
FAQ
- EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?
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A. We will replenish the stocks as soon as possible.
- EX) Q2. Can I order by telephone or e-mail?
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A. No, at the moment, we only accept orders made on Qoo10.
- EX) Q3. What am I supposed to do if item doesn't arrive?
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A. Please contact us via Qpost
Shipping
- Major Shipping company : Qexpress/Qprime/Qxquick
- Usual Shipping period: within 5 working days
- Shipping rate : Shipping rate can differ from item to item. Please see individual item page.
Return & Exchange Policy
By purchasing from Lifestream Group Official Store, you accept and agree to be bound by and comply with our policies.
- Submission of claims -
Only applicable within 7 days upon receiving of the item
Only applicable to:
- Shortage of item or wrong item received -
Required document:
Picture of the items within the parcel package and Picture of the parcel package with the delivery information
Shipping fee will be incurred from seller end
- Defective item -
Required document:
Picture of the defective area of the received item
Shipping fee will be incurred from seller end
- How to submit return or exchange from the buyer's end? -
Under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We'll assess the claim issue with the provided picture and inform on the progress.
We don't accept the cases below:
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- - ex1) over 7days from receiving item
- - ex2) if items are open/used or damaged
- >- ex3) sending item without prior contact