Shop Info

• Management staff: Lifestream Group Official Store
• Seller shop address: https://www.qoo10.sg/shop/lifestreamgroup

Contact

• Phone number: 65357333
• Available during: Monday - Friday: 9.00pm - 6.00pm

FAQ

EX) Q1. I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for?

A. We will replenish the stocks as soon as possible.

EX) Q2. Can I order by telephone or e-mail?

A. No, at the moment, we only accept orders made on Qoo10.

EX) Q3. What am I supposed to do if item doesn't arrive?

A. Please contact us via Qpost

Shipping

• Major Shipping company : Qexpress/Qprime/Qxquick
• Usual Shipping period: within 5 working days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Return & Exchange Policy
By purchasing from Lifestream Group Official Store, you accept and agree to be bound by and comply with our policies.

- Submission of claims -
Only applicable within 7 days upon receiving of the item

Only applicable to:
- Shortage of item or wrong item received -
Required document:
Picture of the items within the parcel package and Picture of the parcel package with the delivery information
Shipping fee will be incurred from seller end

- Defective item -
Required document:
Picture of the defective area of the received item
Shipping fee will be incurred from seller end

- How to submit return or exchange from the buyer's end? -
Under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We'll assess the claim issue with the provided picture and inform on the progress.

We don't accept the cases below:

• • - ex1) over 7days from receiving item
  • - ex2) if items are open/used or damaged
  • >- ex3) sending item without prior contact