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Item Question & Answer
Baseus 30000/20000/10000 mAh 65W PD Charging Power Bank Quick Charge 3.0 Type C Power Delivery
Baseus 30000/20000/10000 mAh 65W PD Charging Power Bank Quick Charge 3.0 Type C Power Delivery
Item Q&A
  • Question : Inquiry related delivery from kravengoMay 11, 2021

    I had just placed and order. Please help to ship out asap. Thanks

    Answer : [Re] Inquiry related delivery from kravengo

    Hi there, parcel will be shipped out today. Thank you for the support.

    Question : [Re] Inquiry related delivery from kravengo

    Thank you :)

    Answer : [Re] Inquiry related delivery from kravengo

    You're welcome.

  • Question : Inquiry related delivery from fioenFeb 10, 2021

    Hi, I want to buy wireless power bank for iPhone 12. Which type will you recommend? Thx.

    Answer : [Re] Inquiry related delivery from fioen

    Hi, good day to you. For wireless charging we have S10 and Mini S series.

    Question : [Re] Inquiry related delivery from fioen

    We do have another powerbank support wireless charging and it comes with built-in cables. Attached link for your kind perusal

    https://www.qoo10.sg/item/IWALK-IDMIX-IWALK-15W-FAST-WIRELESS-CHARGING-POWER-BANK-PORTABLE-POWERBANK/556323621

    No.7: i walk scorpion air plus 12000mAh

  • Question : Inquiry for the item from fioenFeb 10, 2021

    Hi, according to product paramaters for Baseus S10 Bracket Power Bank, battery capacity=10000mAh & rated capacity=5800mAh. So, what is the rear battery capacity? Thx.

    Answer : [Re] Inquiry for the item from fioen

    The Rated Capacity for S10 is 5800mAh.

  • Question : Inquiry for the item from jneo1009Jan 24, 2021

    Hi, I'm looking for 20000mAh, which model is good for iPhone 7 plus and iPhone 11? And do u hv stock for immediate shipment?

    Answer : [Re] Inquiry for the item from jneo1009

    Hi, good day to you. For 20000mAh powerbank we have Adaman and Landyard. Yes, we have ready stock.

  • Question : Inquiry for the item from lohanksDec 28, 2020

    Can i use the no.10 version ( 30000 mAh ) for note 8 ?

    Answer : [Re] Inquiry for the item from lohanks

    Hi, yes, it is compatible with Note 8.

+View all Notice, FAQ, Q&A >>
★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
Item Q&A
  • Question : Inquiry for the item from ElingMay 08, 2021

    When will you replenish the stock for the tip only? Coz it's broken after half a year.

    Answer : [Re] Inquiry for the item from Eling

    Hi there, unfortunately there won't be any restock as stock has been discontinued and please be informed that our warranty does not cover physical damage/wear and tear. Thank you.

  • Question : Inquiry for the item from Jhun000Mar 31, 2021

  • Question : Inquiry for the item from tayzz.chryslerMar 08, 2021

  • Question : Inquiry for the item from gilyn_quekFeb 27, 2021

    Do you have any fast chsrge type c cable for samsung tab?

    Answer : [Re] Inquiry for the item from gilyn_quek

    Hi, good day to you. Most of our single cable Type C cable support fast charging.

  • Question : Inquiry for the item from CLFeb 10, 2021

+View all Notice, FAQ, Q&A >>
Baseus Wireless Charging Car Mount Phone Holder / Car Accessories / Car Charger
Baseus Wireless Charging Car Mount Phone Holder / Car Accessories / Car Charger
Item Q&A
  • Question : Inquiry for the item from zaixuanApr 25, 2021

  • Question : Inquiry related return and exchange from pehskaApr 04, 2021

    Since I brought this item in Dec 25 2020, I have been trying multiple Samsung Note 8 and 10plus but not able to charge at all although it does works for IPhone 11 Pro. Please confirm and advise if I am able to exchange to another working set?

    Thanks and best regards,
    AP.

    Answer : [Re] Inquiry related return and exchange from pehska

    Hi, good day to you. Just to check if your car charger supports 9V/2A?

    Question : [Re] Inquiry related return and exchange from pehska

    Kindly do adjust/extend the bottom clamp till it fits with the phone and aligns with the charging coil. All wireless charging will work with most cases except for those that have magnet, kickstand, i-ring etc. Wireless charging needs direct contact to work. If the case is less than 3mm it will work. Any thicker than that will depends.

    Answer : [Re] Inquiry related return and exchange from pehska

    Yes, I am using external adapter with 2.1A USB port.

    Question : [Re] Inquiry related return and exchange from pehska

    Hi, how about the voltage? May we have the specifications for the voltage? You will need at least a 9V output.

    Answer : [Re] Inquiry related return and exchange from pehska

    I have measured it and it only output 5V, same goes to the rest of the USB ports in the car.
    Thus does that mean by having 5V output not able to charge Note8/10 wheras iPhone no issues as it requires lower power?
    If that is the case, any advise in order to charge Note8/10 as well?

    Question : [Re] Inquiry related return and exchange from pehska

    Hi, that's correct. In order to wireless charge Note8/10 you will need a higher voltage car charger which at least support 9V/2A (18W) output.

    Answer : [Re] Inquiry related return and exchange from pehska

    You may still able to wireless charge iPhone with 5V output as it requires lower power.

    Question : [Re] Inquiry related return and exchange from pehska

    Noted with thanks.
    I have another issue now which both the levels on the holder now not able to open nor respond when I try to depress the open buttons. I also try on other USB ports also not able to open. Please advise. Thanks.

    Answer : [Re] Inquiry related return and exchange from pehska

    Pls see the attached video for your reference. Thanks.

    Question : [Re] Inquiry related return and exchange from pehska

    Hi, good day to you. Well noted on the video. Just to check if the cable has been fully insert into the port? Could you try using another cable and see if issue still persist? Thank you.

    Answer : [Re] Inquiry related return and exchange from pehska

    Yes, already verified by disconnecting and recipient it back tight as well as change to another working cable but still the level does not response to open up. Video shown using another working cable.
    Please advise. Thanks.

    Question : [Re] Inquiry related return and exchange from pehska

    Hi, well noted on the video. May we have your order number to cross check? Thank you.

    Answer : [Re] Inquiry related return and exchange from pehska

    Hi,
    My order no was 333211598.

    Question : [Re] Inquiry related return and exchange from pehska

    Hi, good day to you. Well noted on the order number.

    Answer : [Re] Inquiry related return and exchange from pehska

    Kindly bring the whole packaging back to our office at Ark@Gambas, 7 Gambas Crescent, #09-04, S(757087) for warranty claim. We will conduct a test on the item. Once the issue is verified, we will do an exchange of the item or part(s) whichever needed.
    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)
    Kindly let us know before coming down to ensure that it is in stock.
    Thank you.

    Question : [Re] Inquiry related return and exchange from pehska

    Ok. I will come down on next Monday, 19/4 at around 1.30pm. Do you have the stock for exchange?

    Answer : [Re] Inquiry related return and exchange from pehska

    Hi, sure. Yes we do

    Question : [Re] Inquiry related return and exchange from pehska

    Great! Thanks.

    Answer : [Re] Inquiry related return and exchange from pehska

    You're welcome.

    Question : [Re] Inquiry related return and exchange from pehska

    Hi,
    I had managed to resolve the issue by using an Samsung adaptor powered by 230AC to reset it. Ow I am able to use in my car. I will monitor it and update you again if the problem arise again. Thanks.

    Answer : [Re] Inquiry related return and exchange from pehska

    Hi, good day to you. Great to hear it is working now. Do let us know if issue persist.

  • Question : Inquiry for the item from jasmine_tay_104Mar 16, 2021

    2in1 mount can fit iPhone 12 Pro Max with casing?

    Answer : [Re] Inquiry for the item from jasmine_tay_104

    Hi, good day to you. It is compatible with iphone 12 pro max with slim casing. Thick casing is not adviseable.

  • Question : Inquiry for the item from SLMar 16, 2021

    Hi, like to check if I can self collect at your place?

    Answer : [Re] Inquiry for the item from SL

    Hi, good day to you. Yes, sure.

    Question : [Re] Inquiry for the item from SL

    Our office is located at Ark@Gambas, 7 Gambas Crescent, #09-04, S(757087)
    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)
    Kindly let us know before coming down to ensure that it is in stock.
    Thank you.

  • Question : Inquiry for the item from TristansowFeb 20, 2021

    How to activate the wireless charging cause its not working for me

    Answer : [Re] Inquiry for the item from Tristansow

    Hi, may I know if the led light able to on? What's the model of your phone?
    Does your car charger support quick charge which at least provide 9V/2A (18W) output?

+View all Notice, FAQ, Q&A >>
4 Wind Speed Clamp Clip Fan 360° Rotating Adjustable Portable USB Fan
4 Wind Speed Clamp Clip Fan 360° Rotating Adjustable Portable USB Fan
Item Q&A
  • Question : Inquiry related delivery from terry16011991Apr 20, 2021

    Hi. If i order now can i get it by Thursday?

    Answer : [Re] Inquiry related delivery from terry16011991

    Hi, today orders will be shipped out tomorrow. Delivery will take 2 to 5 working days.

  • Question : Inquiry for the item from limmeng48Apr 01, 2021

    Rotating is automatic or?

    Answer : [Re] Inquiry for the item from limmeng48

    Hi, good day to you. Is is rotate manually.

    Question : [Re] Inquiry for the item from limmeng48

    Hi, good day to you. It is rotate manually.

  • Question : Inquiry related delivery from daiping90Nov 09, 2020

  • Question : Inquiry for the item from lynncherylOct 17, 2020

  • Question : Inquiry for the item from fudgy123Oct 13, 2020

+View all Notice, FAQ, Q&A >>
Universal Socket Travel Adapter 45W PD Type-C + USB Wall Port Charger Macbooks [FREE POUCH]
Universal Socket Travel Adapter 45W PD Type-C + USB Wall Port Charger Macbooks [FREE POUCH]
Item Q&A
  • Question : Inquiry for the item from LuckApr 09, 2021

    When will TM308 be back in stock?

    Answer : [Re] Inquiry for the item from Luck

    Hi, we have readt stock for TM308

    Question : [Re] Inquiry for the item from Luck

    Hi, we have ready stock for TM308

  • Question : Inquiry for the item from jeanneMar 20, 2021

    Hi seller, can check if the product can charge lenovo L390 Yoga laptop?

    thanks

    Answer : [Re] Inquiry for the item from jeanne

    Hi, good day to you. May we know which travel adapter are you referring to?

  • Question : Inquiry for the item from LouisJan 17, 2021

    Hi boss, may i ask new tm308 - 45whas a type c charge point?
    Because in the select option, tm308 does not indicate with type c.

    Answer : [Re] Inquiry for the item from Louis

    Hi there, yes the tm308 model comes with a type-c port.

    Question : [Re] Inquiry for the item from Louis

    Ok thanks

    Answer : [Re] Inquiry for the item from Louis

    You're welcome.

  • Question : Inquiry for the item from evelyn_yetNov 24, 2020

  • Question : Inquiry related return and exchange from sheewaiNov 03, 2020

    I ordered in June, now it’s not working. It stated there is 1 year warranty how does it work?

    Answer : [Re] Inquiry related return and exchange from sheewai

    Hi, good day to you. May we have your order number to cross check? Thank you.

    Question : [Re] Inquiry related return and exchange from sheewai

    321773003
    (May 31, 2020 ) Universal Socket Travel Adapter 45W PD T
    ype-C + USB Port Charger Macbooks [F...
    Type:TM-308 45W PD Travel Adapter / Colour:Black(+S$14.90)
    Warranty:Free 12 Months (Must Retain Packaging)

    Answer : [Re] Inquiry related return and exchange from sheewai

    Hi, thank you for providing us your order number. Could you take a video showing that it is not working. Your help is much appreciated.

    Question : [Re] Inquiry related return and exchange from sheewai

    Attached please find video showing the usb port as well as the type c + usb port both not working. It was working from 2 June when I received it until 2 days ago.

    Answer : [Re] Inquiry related return and exchange from sheewai

    Hi, we have watch your video and we are sorry to see that. In that case, kindly bring the whole packaging back to our office at Ark@Gambas, 7 Gambas Crescent, #09-04, S(757087) for warranty claim. We will conduct a test on the item. Once the issue is verified, we will do an exchange of the item or part(s) whichever needed.
    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)
    Kindly let us know before coming down to ensure that it is in stock.
    Thank you.

    Question : [Re] Inquiry related return and exchange from sheewai

    We will come today around 5.30pm Thanks!

    Answer : [Re] Inquiry related return and exchange from sheewai

    Sure.

+View all Notice, FAQ, Q&A >>
Baseus Bluetooth 5.0 True Wireless Bluetooth Earphone Earbud Headphone Ear Bud Buds Phone
Baseus Bluetooth 5.0 True Wireless Bluetooth Earphone Earbud Headphone Ear Bud Buds Phone
Item Q&A
  • Question : Inquiry for the item from nemo.83Mar 21, 2021

  • Question : Inquiry for the item from atwh85Feb 12, 2021

  • Question : Inquiry for the item from eve_ting88Jan 21, 2021

    Hi, the left earpiece is not working, there is no sound at all after I have repeat step 2. How do I know if the earpiece is fully charged? Please advise.

    Answer : [Re] Inquiry for the item from eve_ting88

    Hi, may we know if you have removed the plastic seal on the charging pin?

    Question : [Re] Inquiry for the item from eve_ting88

    Yes I did. Okay, managed to solve the mystery. Is Low batt so I had to let it charge overnight. Thanks!

    Answer : [Re] Inquiry for the item from eve_ting88

    Hi, no problem. Do let us know if issue persists. Thank you.

    Question : [Re] Inquiry for the item from eve_ting88

    Hi, the left earpiece is defect. After full recharge, left earpiece will auto switch off after 15 mins for the first trip and there is no sound afterwards; the right ear piece works just fine and able to last 2 trips (2 hours) of my journey. Tried full recharge 3 times and result is the same. Disappointed. For your advice, please.

    Answer : [Re] Inquiry for the item from eve_ting88

    Hi, can you help to try factory reset and see if it helps?
    1) Put both earbuds into the charging case.
    2) Open the case cover and Long press the charging case button until the green light changes to blue.

    Question : [Re] Inquiry for the item from eve_ting88

    Thanks. It works now, do I have to do the above steps every time I use the earpiece?

    Answer : [Re] Inquiry for the item from eve_ting88

    Thanks. It works now. Do I have to do the above steps every time I start to use the earpiece?

    Question : [Re] Inquiry for the item from eve_ting88

    Yes, only when it is necessary.

  • Question : Inquiry for the item from angelynchngDec 16, 2020

  • Question : Inquiry related delivery from angelynchngDec 14, 2020

+View all Notice, FAQ, Q&A >>
★Baseus★Choetech★15W★10W Qi Wireless Charger for iPhone/iWatch/Samsung/Huawei/Android
★Baseus★Choetech★15W★10W Qi Wireless Charger for iPhone/iWatch/Samsung/Huawei/Android
Item Q&A
  • Question : Inquiry for the item from chinyk02Feb 07, 2021

  • Question : Inquiry for the item from peggytan2901Jan 21, 2021

    Hi, the wireless charge suitable for Huawei mate 20 Pro?

    Answer : [Re] Inquiry for the item from peggytan2901

    Hi, good day to you.

    Question : [Re] Inquiry for the item from peggytan2901

    Yes, it is compatible with Huawei mate 20 pro.

  • Question : Inquiry for the item from soonsoonlee81Jan 05, 2021

    5) Baseus 3 Coil Round Foldable Wireless Charger can compatible with Samsung note 9 ?

    Answer : [Re] Inquiry for the item from soonsoonlee81

    Hi there, yes it is compatible with Note9.

    Question : [Re] Inquiry for the item from soonsoonlee81

    as long as your casing is not too thick (below 3mm) and no any i-ring, metal plate those sort

    Answer : [Re] Inquiry for the item from soonsoonlee81

    ok thanks for your replies

    Question : [Re] Inquiry for the item from soonsoonlee81

    You're most welcome.

  • Question : Inquiry for the item from soonsoonlee81Jan 05, 2021

    Hi...Which wireless charger is suitable for samsung note 9? Thanks...

    Answer : [Re] Inquiry for the item from soonsoonlee81

    Hi, it depends on user preference. Each model have their own individual designs and features.

  • Question : Inquiry for the item from PFDec 22, 2020

    Hi seller,
    can item 3 - 2 in 1 15W charger, charge both Samsung S10e and Oppo Reno phone at the same time?
    Thanks.

    Answer : [Re] Inquiry for the item from PF

    Hi, good day to you. It is compatible with Samsung S10e. May we know which model of Oppo Reno?

    Question : [Re] Inquiry for the item from PF

    hi,
    Its OPPO Reno CPH1917 bought in 2019

    Answer : [Re] Inquiry for the item from PF

    Hi, it is not compatible with OPPO Reno as it does not support wireless charging.

    Question : [Re] Inquiry for the item from PF

    ok thanks for your replies.

    Answer : [Re] Inquiry for the item from PF

    You're welcome.

+View all Notice, FAQ, Q&A >>
Baseus Tempered Glass Screen Protector iPhone 12 11 Pro XS XR MAX Mini★Samsung Note 10 S9
Baseus Tempered Glass Screen Protector iPhone 12 11 Pro XS XR MAX Mini★Samsung Note 10 S9
Item Q&A
  • Question : Inquiry for the item from leeyp70Feb 08, 2021

    Hi do you have note 9 model for the screen protector?

    Answer : [Re] Inquiry for the item from leeyp70

    Hi, good day to you. Unfortunately we do not have screen protector for Note 9.

  • Question : Inquiry related delivery from tepFeb 02, 2021

  • Question : Inquiry for the item from yingyingggJan 07, 2021

  • Question : Inquiry for the item from novitaeffendyDec 06, 2020

    Hi which one is tempered glass (non film glass) from this choices below

    Answer : [Re] Inquiry for the item from novitaeffendy

    Hi, good day to you. Are you reffering with border or without black border?

  • Question : Inquiry for the item from gtDec 05, 2020

+View all Notice, FAQ, Q&A >>
Baseus Metal Gravity Wireless Charging Charger Car Mount Phone Holder (Gen 2)
Baseus Metal Gravity Wireless Charging Charger Car Mount Phone Holder (Gen 2)
Item Q&A
  • Question : Inquiry for the item from knaqueNov 11, 2020

    Hi. Is this compatible with Samsung S9 plus?

    Answer : [Re] Inquiry for the item from knaque

    Hi, good day to you. Yes, it is compatible.

  • Question : Inquiry for the item from austynwayneAug 07, 2020

    Valid for iphone 11 ?

    Answer : [Re] Inquiry for the item from austynwayne

    Hi, good day to you. We have ready stock and it is compatible with iphone 11.

  • Question : Inquiry for the item from bm_****Dec 14, 2019

    Can iPhone XS Max fit and compatible for charging.

    Answer : [Re] Inquiry for the item from bm_****

    Hi, yes it can.

    Question : [Re] Inquiry for the item from bm_****

    Hi, this is Josephine from Airdrop Tech. It supports phone with wireless charging function and fit in phone+casing below width <85mm, thickness <3mm. Thank you.

    Answer : [Re] Inquiry for the item from bm_****

    Upon placing order, there’s no option to choose colour. Is it only got one type and which colour?

    Question : [Re] Inquiry for the item from bm_****

    Unfortunately, it only has 1 color which is black.

    Answer : [Re] Inquiry for the item from bm_****

    I’m looking at black. Thanks.

    Question : [Re] Inquiry for the item from bm_****

    Alright, thank you for supporting us. Have a great weekend!

  • Question : Inquiry for the item from Vik****Dec 10, 2019

    Hi, is this compatible with Samsung J7?

    Answer : [Re] Inquiry for the item from Vik****

    Hi, this is Josephine from Airdrop Tech. Unfortunately, wireless charging is only compatible on Samsung S line and Note line.

    Question : [Re] Inquiry for the item from Vik****

    Ok thank you.

    Answer : [Re] Inquiry for the item from Vik****

    You're welcome! Thank you for visitng our store. Feel free to contact us again. Have a great day!

★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
★All Baseus Cable Series★ Micro USB / Apple Lightning / Type-C Fast Charging Cables / 3-in-1
Item Q&A
  • Question : Inquiry for the item from prujustinOct 10, 2020

    Hi seller do you have a shorter tri colour cable instead of the long one? Thanks

    Answer : [Re] Inquiry for the item from prujustin

    Hi, good day to you. Unfortunately we do not have shorter Tri colour cable.

Mryes iPhone 11/XS/XR/Pro/Max Samsung Note 10 / 10+ Plus UV LOCA Tempered Glass Screen Protector
Mryes iPhone 11/XS/XR/Pro/Max Samsung Note 10 / 10+ Plus UV LOCA Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry related return and exchange from NicholasSep 18, 2020

    After installing it is unable to read my fingerprint. Require replacement or installation help.

    Answer : [Re] Inquiry related return and exchange from Nicholas

    Hi, good day to you. We can do a 1 time replacement for you out of goodwill (the cost of the item will be absorbed by us) either through self-collect (with installation) or courier delivery. However courier delivery cost $4 and would have to be covered at your end.
    Kindly do let us know on how you would like to proceed.
    Thank you.

    Question : [Re] Inquiry related return and exchange from Nicholas

    Where is the installation address?

    Answer : [Re] Inquiry related return and exchange from Nicholas

    The protector actually has has black smudge and is not clear, and the fact that it doesn't read fingerprint seems to be a defect.

    Question : [Re] Inquiry related return and exchange from Nicholas

    Hi, we are located at our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087)
    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)
    Kindly let us know before coming down to ensure that it is in stock.
    Thank you.

    We will test if the finger print works for the phone after installation.

    Kindly do arrange an appointment with us before coming down to ensure our colleague is around for installation.

    Answer : [Re] Inquiry related return and exchange from Nicholas

    hi do you have any other officse? that is very far

    Question : [Re] Inquiry related return and exchange from Nicholas

    Hi, unfortunately we do not have any other office.

  • Question : Inquiry for the item from kar****Jun 08, 2020

    Hi! Do u have privacy tempered glass protector for iPhone 11 Pro?

    Answer : [Re] Inquiry for the item from kar****

    Hi, good day to you. Yes, we do have ready stock for iphone 11 pro Privacy.

  • Question : Inquiry from icy****May 20, 2020

    Hi, for the iphone 11 screen protector, can you please describe the installation/pasting process?
    I’ll like to know how easy or hard it is before buying it.
    Thanks.

    Answer : [Re] Inquiry from icy****

    Hi, this is Josephine from Airdrop Tech. Let me forward your message to our warehouse team. I'll get back to you once I get feedback. Thanks.

    Question : [Re] Inquiry from icy****

    Ok, please update once you have it. Thanks.

    Answer : [Re] Inquiry from icy****

    For the dustproof tempered glass process will just as same as other adhesive type tempered glass. If you have pasting experiences for normal tempered glass before then it should be fine.

  • Question : Inquiry for the item from yud****Apr 30, 2020

    IPhone 11 dust proof screen protector restock soon?

    Answer : [Re] Inquiry for the item from yud****

    Hi, this is Josephine from Airdrop Tech. Let me forward your message to our warehouse team. I'll get back to you once I get feedback. Thanks.

    Question : [Re] Inquiry for the item from yud****

    Hi, we just updated the listing. You may place the order now.
    Thanks for supporting us!

  • Question : Inquiry for the item from 262****Oct 30, 2019

    Hi, Do you have discounts for multiple units? (We have 4 phones so need 4 pcs)???

    Answer : [Re] Inquiry for the item from 262****

    Hi, sorry the price is fixed.

    Question : [Re] Inquiry for the item from 262****

    HI Do you install the tempered glass screen protector as well? Any charges for installation?

    Answer : [Re] Inquiry for the item from 262****

    We provide free installation in our warehouse office. We are located at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087). Operating hours: Mon - Fri 10 - 6PM (Excluding PHs)

    Question : [Re] Inquiry for the item from 262****

    Thanks. We will bring the devices for installation. Can we buy on the spot?

    Answer : [Re] Inquiry for the item from 262****

    Yes, you can purchase it on the spot in our warehouse office. Let me know the time and date so we can schedule an appointment with our installation guy and to ensure that item is instock.

    Question : [Re] Inquiry for the item from 262****

    Awesome. How does Saturday 11am sound? I will bring the 3 phones (iPhone 10S, iPhone 11, Samsung S8). How much for the three screen protectors?

    Answer : [Re] Inquiry for the item from 262****

    Hi, this is Josephine from Airdrop Tech. Let me forward your message to our warehouse team. I'll get back to you once I get feedback. Thanks.

    Question : [Re] Inquiry for the item from 262****

    Hi, this is Josephine from Airdrop Tech. Your appointment is confirmed today at 11 am. Howerver, we do not have screen protector for S8 only for iPhone model but I'll check with the warehouse team if we have screen protector with other brands for S8.

    Answer : [Re] Inquiry for the item from 262****

    Hi, this is Josephine from Airdrop Tech. Did you visit our office last Saturday?

    Question : [Re] Inquiry for the item from 262****

    Hi Josephine, I could not as we left for holidays.
    Do you have stock now? I have the following:
    1. iPhone XS
    2. iPhone 11
    3. iPhone 11pro
    4. iPhone 7
    5. Samsung S8
    I would prefer to get it all done at the same time.

    Please update stock status. Thanks.
    Regards, DT.

    Answer : [Re] Inquiry for the item from 262****

    Sure! Let me ask our warehouse team.

    Question : [Re] Inquiry for the item from 262****

    Yes, stocks are available for all phone models. May I know what time and date will you go to our office?

+View all Notice, FAQ, Q&A >>
Spigen Huawei P30 / P30 Pro / Mate 20 / Mate 20 Pro / Case Cover Casing Phone Tempered Glass
Spigen Huawei P30 / P30 Pro / Mate 20 / Mate 20 Pro / Case Cover Casing Phone Tempered Glass
Item Q&A
  • Question : Inquiry for the item from magleowSep 10, 2020

  • Question : Inquiry for the item from zeo****May 30, 2019

  • Question : Inquiry from bea****Apr 14, 2019

    Hi do you have a shop in Singapore?

    Answer : [Re] Inquiry from bea****

    Hi, sorry we don't have a physical shop, only warehouse located at Ark Gambas. Thank you.

Baseus★Ldnio★USB Wall Charger★Power Socket Surge Protector★Travel Adapter
Baseus★Ldnio★USB Wall Charger★Power Socket Surge Protector★Travel Adapter
Item Q&A
  • Question : Inquiry for the item from bickey25Aug 13, 2020

  • Question : Inquiry for the item from alita79Aug 04, 2020

    is the connection to the wall for singapore plug or china plug? for Ldnio SC3301 Universal Socket.

    Answer : [Re] Inquiry for the item from alita79

    Hi, good day to you. It is UK 3 pin plug, compatiable with Singapore wall plug.

Baseus Aluminium Alloy Car Charger Qualcomm Quick Charge 4.0 / 3.0 Dual USB Type-C PD Delivery
Baseus Aluminium Alloy Car Charger Qualcomm Quick Charge 4.0 / 3.0 Dual USB Type-C PD Delivery
Item Q&A
  • Question : Inquiry for the item from CllllllAug 04, 2020

    Hi seller, what is the different for Baseus Circular vs Baseus Quick charge 3.0? Do you have stock for item 3?

    Answer : [Re] Inquiry for the item from Cllllll

    Hi, we have dicontinued item 3 and 4. The main difference between Baseus Circular and Baseus Quick Charge is design and material, output is slightly different only.

  • Question : Inquiry for the item from che****Apr 28, 2019

    Dear Seller,

    Can item 4, Baseus PD Type C + USB QC3.0 car charger be used together with Baseus Car MP3 Audio Player Bluetooth Car Kit FM Transmitter Handsfree Calling 5V 3.4A Dual USB Car as an extension?

    Answer : [Re] Inquiry for the item from che****

    Hi there, sorry we have yet to try it with the item you mentioned and can't able to advise from there. Sorry for any inconvenience caused.

  • Question : Inquiry related delivery from so.****Apr 04, 2019

    Hi,what is the delivery lead time for SingPost vs Qxpress?

    Answer : [Re] Inquiry related delivery from so.****

    Hi, Singpost usually takes 3-7 Working Days to deliver but sometime it could be delayed up to 14 Working Days while Qxpress only take 1-3 working days, doorstep delivery comes with tracking number. Thank you.

Idmix★iWalk 15W Fast Wireless Charging Power Bank Portable Powerbank Built in Cables
Idmix★iWalk 15W Fast Wireless Charging Power Bank Portable Powerbank Built in Cables
Item Q&A
  • Question : Inquiry for the item from nih****Jul 04, 2020

    Hi. Which wireless powerbank is more reliable and faster charging ? Thanks

    Answer : [Re] Inquiry for the item from nih****

    Hi, good day to you. We would recommend you Baseus S10 Bracket and Mini S powerbank.

    Question : [Re] Inquiry for the item from nih****

    Thanks

    Answer : [Re] Inquiry for the item from nih****

    Hi, no problem. Should you have any enquiry, please feel free to drop us a message here and we will be glad to extend our assistance further. Thank you and have a great day ahead.

  • Question : Inquiry for the item from mag****Apr 01, 2020

    Hi, I’m keen on the iwalk 12000 airplus. But it only comes with e cable. Is there any input/output for micro-usb port?

    And for the fast recharge of this powerbank, is there any additional adaptor I have to buy?

    Answer : [Re] Inquiry for the item from mag****

    Hi, unfortunately this model only comes with type-c & lightning input port.
    To do fast recharge of the power bank, you will need a quick charge adapter which at least support 9V/2A output power.

    Thank you.

    Question : [Re] Inquiry for the item from mag****

    Ok. Do u sell the adaptor suitable to charge the phone ?

    Answer : [Re] Inquiry for the item from mag****

    We also sell quick charge wall charger or adpaters. Please check our listing.

  • Question : Inquiry for the item from Ima****Dec 06, 2019

  • Question : Inquiry for the item from jk_****Jul 27, 2019

    Hi, I just purchased the idmix iWalk 15W Fast wireless power bank. However the wireless charging function doesnt seem to be able to sustain and will auto stop charging after a few minutes. Can you advise what is the issue?

    Answer : [Re] Inquiry for the item from jk_****

    Hi there, may I know which phone you are using with? Can you help try to remove the casing and see if it is still the same?

    Question : [Re] Inquiry for the item from jk_****

    I am using it with xiaomi mi9 global rom version. Yes, it's the same even without casing.

    Answer : [Re] Inquiry for the item from jk_****

    Hi, sorry to hear that. In that case, you may kindly bring the item and whole packaging proceed to our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087) for warranty claim. We will do a check on it. Once the issue is verified we will do an exchange of the item or part(s) whichever needed. You may also bring your phone down to test it as well.

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)

    Kindly let us know before coming down to ensure that it is in stock.

    Thank you.

    Question : [Re] Inquiry for the item from jk_****

    Hi,

    The powerbank is now not working. Not sure if this is a faulty unit which resulted in the charging port and my charging wire to be burnt. My order number is 128358695 and this is still under 6 mths warranty period. Do I get a replacement unit?

    Answer : [Re] Inquiry for the item from jk_****

    Hi, sorry to see that. Yes we will able to do the warranty exchange with you. You may kindly bring the whole packaging and proceed to our office at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087) for warranty claim. Once the issue is verified we will do an exchange of the item or part(s) whichever needed.

    Our operating hours are Mon-Fri: 9-6PM (Excluding PHs)

    Kindly let us know before coming down to ensure that it is in stock.

    Thank you.

    Question : [Re] Inquiry for the item from jk_****

    Do you guys operate on Christmas Eve?

    Answer : [Re] Inquiry for the item from jk_****

    Hi, yes we open half day till 3pm on Chrismas Eve. You may kindly contact us again before hand just in case anythings change.

    Thank you.

  • Question : Inquiry from cyb****Oct 01, 2019

    Hi my iwalk is not working anymore. I bought it in april so it is still within the 6 months warranty. May i know where can I bring to repair?

    Answer : [Re] Inquiry from cyb****

    Hi, may I have your order number please?

    Question : [Re] Inquiry from cyb****

    Sure. 291929871

    Answer : [Re] Inquiry from cyb****

    Hi, upon checking with your order it was placed at Mar 17, which had already passed the 6 months warranty by now. Hence, we afraid that we are unable to do the exchange for you.

    Sorry for any inconvenience caused.

+View all Notice, FAQ, Q&A >>
Baseus iPhone 11 / 11 Pro XS MAX / XR / X Phone Case Tempered Glass Screen Protector Casing Cover
Baseus iPhone 11 / 11 Pro XS MAX / XR / X Phone Case Tempered Glass Screen Protector Casing Cover
Item Q&A
  • Question : Inquiry related delivery from syl****Jun 24, 2020

    Hello! Please advise estimated delivery time for orders placed yesterday. Thanks!

    Answer : [Re] Inquiry related delivery from syl****

    Hi, good day to you. The parcel will ship out by 27 June 2020.

  • Question : Inquiry related delivery from ssc****Apr 27, 2020

    Eta delivery time if order now .
    Ship fr local singpore ?

    Answer : [Re] Inquiry related delivery from ssc****

    We are based in Singapore. For Qxpress, it will take 1-3 working days.

  • Question : Inquiry related delivery from mla****Apr 17, 2020

  • Question : Inquiry related delivery from 233****Apr 13, 2020

    is this ex-stock? $1.99 delivery = door? letter box?

    Answer : [Re] Inquiry related delivery from 233****

    Hi, this is Josephine from Airdrop Tech. I'll ask our warehouse team about the delivery charge.

    Question : [Re] Inquiry related delivery from 233****

    Hi, may I know which model of the product you're referring to?
    $1.99 is for doorstep courier delivery
    normal mail free of charge (letter box), just that we are not liable for lost/damaged parcel.

  • Question : Inquiry for the item from 234****Dec 02, 2019

    Hi
    May I know whether you have anti-blue ray screen protector for iphone 11 ?
    Thanks!

    Answer : [Re] Inquiry for the item from 234****

    Yes we do have it. Kindly refer to our another listing: https://www.qoo10.sg/item/BASEUS-BASEUS-TEMPERED-GLASS-SCREEN-PROTECTOR-IPHONE-11-PRO-XS-XR-MAX/577254342

    Question : [Re] Inquiry for the item from 234****

    Hi! Can I self collect as I need it before cny?

    Answer : [Re] Inquiry for the item from 234****

    Hi, this is Josephine from Airdrop Tech. FYI, any order made through Qxpress will need to be shipped out. The only way to do self-collect is to purchase the item directly from us instead. Kindly let us know before coming down so that we can ensure that the item you looking for is in stock.

    Question : [Re] Inquiry for the item from 234****

    We are located at Ark@Gambas, 7 Gambas Cres, #09-04, S(757087). Operating hours: Mon - Fri 10 - 6PM (Excluding PHs)

    Answer : [Re] Inquiry for the item from 234****

    Hi I need the anti blue light for iPhone 11, can I collect Tmr afternoon ?

    Question : [Re] Inquiry for the item from 234****

    Hi I need the anti blue light for iPhone 11, can I collect Tmr afternoon ?

    Answer : [Re] Inquiry for the item from 234****

    Let me ask our warehouse team if the item is in stock tomorrow. May I know what time will you be coming to our office?

    Question : [Re] Inquiry for the item from 234****

    Yes you can. Anytime before 1.30pm or after 3pm will be fine.

    Answer : [Re] Inquiry for the item from 234****

    Hi I can’t confirm the time to go Tmr. Can I text u Tmr ?

    Question : [Re] Inquiry for the item from 234****

    Our office phone number is 9797 5507. Please call before coming down to make sure someone will be abale to assist you once you arrive.

+View all Notice, FAQ, Q&A >>
Keytech PD USB C Lightning Cable iPhone XS XR XS Max 8 pin Apple MFi Certified
Keytech PD USB C Lightning Cable iPhone XS XR XS Max 8 pin Apple MFi Certified
Item Q&A
  • Question : Inquiry for the item from ken****May 15, 2020

    Hi Seller, pls advise which cable use for iphone XR?

    Answer : [Re] Inquiry for the item from ken****

    We recommend using option number 6. Is this for charging cable?

  • Question : Inquiry for the item from pri****Jan 05, 2020

    hi seller, pls advise what no. of lightning cable to buy for Iphone XS Max? 1. USB ine side 2. USB with power plug. Thanks

    Answer : [Re] Inquiry for the item from pri****

    Hi, this is Josephine from Airdrop Tech. Let me forward your message to our warehouse team. I'll get back to you once I get feedback. Thanks.

    Question : [Re] Inquiry for the item from pri****

    Hi, no. 6 and 8 for USB A plug.

  • Question : Inquiry from lou****Oct 02, 2019

  • Question : Inquiry for the item from 261****Aug 17, 2019

★Baseus★Samsung Note 10 / 9 / S9 / S9 Plus Phone Case Cover casing / Tempered Glass Screen Protector
★Baseus★Samsung Note 10 / 9 / S9 / S9 Plus Phone Case Cover casing / Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry from chr****Feb 23, 2020

    Planning to get Baseus simple series clear cover for Samsung s9 plus. Can you advise which screen protector to match. Thank you.

    Answer : [Re] Inquiry from chr****

    Hi, you may consider the same brand Baseus's tempered glass, it will fits well together.
    https://www.qoo10.sg/item/BASEUS-BASEUS-TEMPERED-GLASS-SCREEN-PROTECTOR-IPHONE-11-PRO-XS-XR-MAX/577254342

    Question : [Re] Inquiry from chr****

    Is it 4D Arc Infinity Tempered Glass (Clear)? How is touchscreen sensitivity?

    Answer : [Re] Inquiry from chr****

    Hi, this is Josephine from Airdrop Tech. Let me forward your message to our warehouse team. I'll get back to you once I get feedback. Thanks.

    Question : [Re] Inquiry from chr****

    Hi, unfortunately Simple series case for S9plus currently only left transparent black color. Clear was out of stock.
    Yes correct. Shouldn't affect the screen sensitivity.

    Answer : [Re] Inquiry from chr****

    Hi how about the glitter series black ? Is the same screen protector you recommend?

    Question : [Re] Inquiry from chr****

    Hi, fyi Baseus's brand case can fits their own brand screen protector well.

  • Question : Inquiry for the item from and****Feb 14, 2020

    Hi Seller, when will stock come for baseus air bag casing for Samsung s9?

    Answer : [Re] Inquiry for the item from and****

    Hi, this is Josephine from Airdrop Tech. Let me ask our warehouse team. I'll get back to you once I get feedback.

    Question : [Re] Inquiry for the item from and****

    Hi there, unfortunately we will not restock air bag series for S9 in any sooner. Sorry for any inconvenience caused.

  • Question : Inquiry for the item from And****Oct 17, 2019

    HI Seller,
    I fancy the Baseus BV Weaving Series but my phone is Note 10+, thus do you sell Baseus BV Weaving Series for Samsung Note 10 plus ??

    Answer : [Re] Inquiry for the item from And****

    Hi there, unfortunately we don't have carry the BV Weaving Series for Note 10 plus.
    We only have Simple Series and Wing Series for Note 10 / Note 10 Plus.

  • Question : Inquiry for the item from jac****Aug 18, 2019

    What’s the difference between simple and wing? Which one has more protection? Can fit tempered glass already done outside?

    Answer : [Re] Inquiry for the item from jac****

    Hi there, both simple and wing series actually focus more on thin, light and slim experiences. If you're looking for more protection, you may consider the airbag series or Spigen's case instead.

    Unfortunately, we can't be sure which casing you're using and won't able to advice from here. FYI, Baseus tempered glass will fit Baseus case well, while others will depend.

    Thank you.

Samsung Note 9/S9/S9 Plus/S8/ iPhone X Fully Adhesive Infinity Tempered Glass Screen Protector
Samsung Note 9/S9/S9 Plus/S8/ iPhone X Fully Adhesive Infinity Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry for the item from Sho****Jan 06, 2020

    Hi,

    Can this be use for iPhone XS Max?

    Answer : [Re] Inquiry for the item from Sho****

    Unfotunately,no. - Josephine, Airdrop Tech

  • Question : Inquiry for the item from kei****Mar 25, 2019

    Hi, when will you have stock for note 8?

    Answer : [Re] Inquiry for the item from kei****

    Hi, sorry we no longer carry loca glue tempered glass anymore.

IDMIX Worlds Fastest 15W Qi Wireless Charging Powerbank 18000mAh 10000mAh 8000mAh QC3.0 PD3.0
IDMIX Worlds Fastest 15W Qi Wireless Charging Powerbank 18000mAh 10000mAh 8000mAh QC3.0 PD3.0
Item Q&A
  • Question : Inquiry related delivery from cha****Nov 28, 2019

    Hi if I place my order today can I receive it tmr ?

    Answer : [Re] Inquiry related delivery from cha****

    Hi, we can ship out your order within 1 working days, and the courier will take 1-3 working days to deliver the parcel. Thank you.

  • Question : Inquiry for the item from val****Oct 27, 2019

Spigen iPhone 11 Pro Max/XS/XR/X/8/7 Samsung Galaxy S10 Huawei Mate P30/Mate 20 Pro Screen Protector
Spigen iPhone 11 Pro Max/XS/XR/X/8/7 Samsung Galaxy S10 Huawei Mate P30/Mate 20 Pro Screen Protector
Item Q&A
  • Question : Inquiry for the item from bed****Nov 07, 2019

    Hi does two pack mean that I get 2 cases?

    Answer : [Re] Inquiry for the item from bed****

    Hi, two packs mean you will get 2 (items)packages. Thank you.

  • Question : Inquiry from kia****Jul 12, 2019

    hi ~ may i know when got stock for huawei mate 20 pro ?

    Answer : [Re] Inquiry from kia****

    Hi, for mate 20 pro model will need to wait around 2 weeks ETA.

    Thank you.

    Question : [Re] Inquiry from kia****

    ok thanks

    Answer : [Re] Inquiry from kia****

    You're always welcome.

    Question : [Re] Inquiry from kia****

    Dear.. still out stork for mate 20 pro?

    Answer : [Re] Inquiry from kia****

    Hi there, truly sorry to inform that the supplier had sent the wrong model for us instead of mate 20 pro and by now we will no longer carry mate 20 pro model anymore.

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from xid****Jun 09, 2019

    Hi, for the galaxy S10 Neo Flex Screen Protector, for each pack does it comes with 1 or 2 screen protector?

    Answer : [Re] Inquiry for the item from xid****

    Hi, it comes with 2pcs screen protector inside. Thank you.

  • Question : Inquiry for the item from www****Apr 02, 2019

    Does it support the fingerprint recognition to open my apps etc. Most screen doesn't. Pls advise. Thanks.

    Answer : [Re] Inquiry for the item from www****

    Hi, may I know which one you referring to?

HUAWEI Power Bank Wireless Charger P30 Pro Mate 20 SuperCharge Car Charger PowerBank
HUAWEI Power Bank Wireless Charger P30 Pro Mate 20 SuperCharge Car Charger PowerBank
Item Q&A
  • Question : Inquiry for the item from fiq****Oct 03, 2019

    For the wireless charger, Can it charge on Huawei p20 pro?

    Answer : [Re] Inquiry for the item from fiq****

    Hi, unfortunately Huawei P20 Pro doesn't support wireless charger hence it won't compatible. Thank you.

  • Question : Inquiry for the item from Leo****Jul 08, 2019

    Does the wireless charger come with a 3 pin plug adaptor?

    Answer : [Re] Inquiry for the item from Leo****

    Hi, sorry it doesn't comes with adapter, only wireless charger itself and a cable included.

    Thank you.

  • Question : Inquiry for the item from den****May 29, 2019

  • Question : Inquiry for the item from hon****May 16, 2019

    How long is the warranty?

    Answer : [Re] Inquiry for the item from hon****

    Hi, yes it comes with 6 months warranty. Thank you.