Q&A board

Q & A Lists
Item Question & Answer
⭐FREE SHIPPING⭐3-Layer Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price
⭐FREE SHIPPING⭐3-Layer Face Mask 50pcs / Black White Blue Pink / Adult Kids / Qoo10 Lowest Price
Item Q&A
  • Question : Inquiry for the item from CaroAug 05, 2020

  • Question : Inquiry for the item from rosong28Jul 29, 2020

  • Question : Inquiry for the item from MMJul 28, 2020

  • Question : Inquiry for the item from SiqiJul 21, 2020

  • Question : Inquiry for the item from calJul 20, 2020

    Are the pleats on the BLACK mask folded upwards or downwards?

    Answer : [Re] Inquiry for the item from cal

    Yes, that's right .
    Folded from top to bottom.
    Thank you .

+View all Notice, FAQ, Q&A >>
🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥  /  FDA Certified / mask keeper
🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥 / FDA Certified / mask keeper
Item Q&A
  • Question : Inquiry for the item from stktnwAug 04, 2020

  • Question : Inquiry for the item from ling55liJul 23, 2020

  • Question : Inquiry for the item from xblq93Aug 01, 2020

  • Question : Inquiry for the item from UnicornJul 24, 2020

  • Question : Inquiry for the item from soh.huangyeeJul 20, 2020

    Hi, can I use UV light steriliser to sterilize the case and anti bacterial pad?

    Answer : [Re] Inquiry for the item from soh.huangyee

    What did you tell me how to sterilize?
    Soaking in hot water is not recommended.
    You can bring a variation of the product.
    Wash with soap and water and dry.
    Since the product itself has antibacterial properties, you can simply remove foreign substances and use it.
    Thank you .

    Question : [Re] Inquiry for the item from soh.huangyee

    Hi, then do I wash the case after every use?

    Answer : [Re] Inquiry for the item from soh.huangyee

    It is okay to wipe with a wipe.
    However, if there is a lot of foreign matter, it is best to clean it.
    Thank you .

+View all Notice, FAQ, Q&A >>
【Onitsuka Tiger】 100% Authentic / Lowest Price / Mexico 66 / Sneakers/ Shoes / Slip-on / dl408
【Onitsuka Tiger】 100% Authentic / Lowest Price / Mexico 66 / Sneakers/ Shoes / Slip-on / dl408
Item Q&A
  • Question : Inquiry for the item from macmfhoJul 26, 2020

    Hi seller, for model 6: DL408_9001, is this shoe made of leather or fabric? Thank u very much

    Answer : [Re] Inquiry for the item from macmfho

    Hello customer

    It is made of natural leather and artificial leather.
    Thank you .

    Question : [Re] Inquiry for the item from macmfho

    Hello seller, thank u very much for your reply. I recently bought a pair of Onitsuka Tiger shoe that is made of fabric. The size was US8.5. Should I buy size 8 if the material is made of leather? Thank u for your help w my query.

    Answer : [Re] Inquiry for the item from macmfho

    The size does not change depending on the material.
    If the design is the same, you can wear the same size.

    I am wearing shoes 15 and 1.
    Number 15 is fabric and number 1 is leather.
    However, the size is the same.
    Currently, the products we sell are of the same design, so you can wear the same size.

    If the shoes you purchase are of the same line design, you can purchase the same.
    Thank you .

    Question : [Re] Inquiry for the item from macmfho

    Hi seller, thank u very much for your reply & clarification

    Answer : [Re] Inquiry for the item from macmfho

    Thank you .

  • Question : Inquiry from ongclemmy98Jul 26, 2020

    Hi you have D5v2L

    Answer : [Re] Inquiry from ongclemmy98

    Sorry. customer.

  • Question : Inquiry for the item from affandi.yusofJul 23, 2020

  • Question : Inquiry for the item from kimmypskJul 21, 2020

  • Question : Inquiry for the item from kimmypskJul 21, 2020

    If I am wearing ASICS size 23 , for this I also getting the same size or half size bigger?

    Answer : [Re] Inquiry for the item from kimmypsk

    Hello, customer

    Almost the same.
    However, there may be slight differences, so please refer to the size chart.
    To give you advice, I think it's right to choose between 225 and 230 sizes.
    Thank you.

+View all Notice, FAQ, Q&A >>
[FILA]❗Lowest-Price in Qoo10❗ 21Types Sneakers Disruptor 2/Lay/ Shoes/ korean fasion/100% Authentic
[FILA]❗Lowest-Price in Qoo10❗ 21Types Sneakers Disruptor 2/Lay/ Shoes/ korean fasion/100% Authentic
Item Q&A
  • Question : Inquiry for the item from edwintan1980Jul 31, 2020

    1013 still got any stock size 240cm?

    Answer : [Re] Inquiry for the item from edwintan1980

    Hi, customer.

    240 We have stock.
    Thank you.

  • Question : Inquiry for the item from xin****Jun 29, 2020

  • Question : Inquiry related delivery from emw****Jun 21, 2020

  • Question : Inquiry for the item from rab****Jun 14, 2020

    Are the items for unisex? Are the sizes applied for male or female or both?
    My size is Women size 8 but in 25cm. So should I choose size 250 or 260?
    Please kindly reply. Will greatly appreciate. Thanks.

    Answer : [Re] Inquiry for the item from rab****

    Hello, customer

    If you usually wear 8 size, you can order it at 260.
    Thank you.

  • Question : Inquiry for the item from phi****Jun 04, 2020

+View all Notice, FAQ, Q&A >>
【ADIDAS】 100% Authentic ! Lowest Price ! 3 Stripes Tights / Leggings / Pants / Yoga Pants
【ADIDAS】 100% Authentic ! Lowest Price ! 3 Stripes Tights / Leggings / Pants / Yoga Pants
Item Q&A
  • Question : Inquiry for the item from PatsterJul 30, 2020

    What is the material for Option 3?

    Answer : [Re] Inquiry for the item from Patster

    Hello, customer.

    This product is 92% cotton + 8% polyester.
    Thank you.

  • Question : Inquiry for the item from sueernJul 27, 2020

  • Question : Inquiry for the item from 236****May 18, 2020

    Do you have for Men's also?

    Can the ladies one see the camel toes?

    Answer : [Re] Inquiry for the item from 236****

    Hello customer

    This item is for women only.

    Thank you.

【ADIDAS】⭐Authentic⭐Best Waist bag / Sling Bag / Hip Sack / In Stock / Real Lowest Price
【ADIDAS】⭐Authentic⭐Best Waist bag / Sling Bag / Hip Sack / In Stock / Real Lowest Price
Item Q&A
  • Question : Inquiry for the item from SJJul 29, 2020

  • Question : Inquiry for the item from 237****Jun 22, 2020

    Dear Seller,
    Your FM6740 is like photos shown Blue/Black color OR Totally Black color?
    Your soonest reply with Thanks!
    t.j

    Answer : [Re] Inquiry for the item from 237****

    Hello, customer

    This product is a navy color.
    The design is the same, so please refer.
    Thank you.

    Question : [Re] Inquiry for the item from 237****

    Hi Seller,
    Thanks for reply.
    Intending getting DT4827 - BLACK and
    FM6740 - Dark Blue / Light Blue Belt, as photos shown in selection 3 (aka your Navy)
    as didn't want same black color for me and meWifey, is like this attached photo?? Cheers!!

    Answer : [Re] Inquiry for the item from 237****

    customer

    Did you buy the product?

    If you want a navy color, did you purchase it in black color?
    If you have made a purchase, can you tell me your purchase number?

    Question : [Re] Inquiry for the item from 237****

    Hi Seller,
    No i have not buy yet,
    I will buy once you confirm that the FM6740 is same as attached photo above
    the Pouch is Navy color and the Belt part is Lighter Blue, Yes?
    Or it is totally Navy color (including the Belt part)?

    Answer : [Re] Inquiry for the item from 237****

    The same product as the image is sent.
    The color description was corrected as it is the wrong part.
    Thank you.

    Question : [Re] Inquiry for the item from 237****

    Hi Seller,
    Thanks for your affirmation!
    Have just made purchased, 27th June
    Cart no. 137016149
    Order nos: 323968171 - DT4827 Black
    Order nos: 323968172 - FM6740 Navy
    Note:
    For FM6740, as you said, "Same product as the image is sent' = Navy color Pouch with Light Blue belt
    Thanks and Cheers!
    Dominic

    Answer : [Re] Inquiry for the item from 237****

    Yes it has been shipped.
    Thank you.

  • Question : Inquiry for the item from the****Jun 17, 2020

🔥NO.1 KOREA MASK🔥 MADE IN KOREA! / NO.1 3D Reusable Face Mask / XS~L / Authentic / IN STOCK
🔥NO.1 KOREA MASK🔥 MADE IN KOREA! / NO.1 3D Reusable Face Mask / XS~L / Authentic / IN STOCK
Item Q&A
  • Question : Inquiry for the item from limkiokweeJul 28, 2020

    Hi, bought 2 batches so far and just want to check how Long can the mask last as some reuseable ones only last for 30 washes. Appreciate your reply before I placed my next order. Thanks

    Answer : [Re] Inquiry for the item from limkiokwee

    Hello, customer

    Thank you for your order.
    Do you inquire how many times you use the mask?
    I do not speak English well. Please understand.


    If the seams of the stitching are not damaged, you can continue to use.
    But don't forget to use the filter together if you want complete blocking.

    Thank you.

    Question : [Re] Inquiry for the item from limkiokwee

    Great and thanks

    Answer : [Re] Inquiry for the item from limkiokwee

    Thanks.

  • Question : Inquiry for the item from jbythomasJul 15, 2020

    Hi Seller, what size is recommended for 10 year old girl? Thanks

    Answer : [Re] Inquiry for the item from jbythomas

    Hello, customer

    No size is currently available for a 10-year-old girl.
    I'm really sorry .

  • Question : Inquiry related delivery from dre****Jul 10, 2020

    Hi, may I know when can I receive my mask?

    Answer : [Re] Inquiry related delivery from dre****

    ello, customer
    The product has been shipped and is confirmed to have arrived in Singapore.
    You will receive it soon.
    Thank you.

    Question : [Re] Inquiry related delivery from dre****

    Hi, please help to check as I have yet to receive it.

    Answer : [Re] Inquiry related delivery from dre****

    Hello, customer

    Sorry for the late reply.
    Did you receive the product?
    Please contact us if you have any problems.
    Thank you.

  • Question : Inquiry for the item from she****Jul 13, 2020

    Hihi, do I need to use mask filter together with this mask?

    Answer : [Re] Inquiry for the item from she****

    Hello customer

    It is recommended to use a filter together with the mask for complete blocking.
    There is no separate filter space, so please use the filter you paste.
    Thank you.

  • Question : Inquiry for the item from mic****Jul 12, 2020

+View all Notice, FAQ, Q&A >>
【HAVAIANAS】 Authentic 16 Color  Flip Flop collection / Restock / Special Promotion for Qoo10
【HAVAIANAS】 Authentic 16 Color Flip Flop collection / Restock / Special Promotion for Qoo10
Item Q&A
  • Question : Inquiry for the item from my8chowJul 24, 2020

  • Question : Inquiry for the item from melJul 23, 2020

    Hi, I want to get the model 4000029-xxxx in dark green. However, I'm not sure if it's -2711 or -4896. The pictures uploaded are confusing. Kindly advise. Thanks!

    Answer : [Re] Inquiry for the item from mel

    Hello, customer

    Both products are out of stock.
    I'm really sorry .

  • Question : Inquiry for the item from 110193wynJul 21, 2020

  • Question : Inquiry for the item from 234****Jul 13, 2020

    Hi,

    is the slippers for ladies or men?

    Answer : [Re] Inquiry for the item from 234****

    It is for women and men, and you can order according to the size.
    Currently, men's are almost sold out, so please check them out.
    Thank you .

[Adidas] 25Types Shoes Collection / 100% Authentic / Slippers / Sandals / Sneakers
[Adidas] 25Types Shoes Collection / 100% Authentic / Slippers / Sandals / Sneakers
Item Q&A
  • Question : Inquiry for the item from weishuen9508Jul 22, 2020

  • Question : Inquiry for the item from 240****Jun 15, 2020

  • Question : Inquiry for the item from rya****Jun 03, 2020

    Bb 2304 got size 260 still available?

    Answer : [Re] Inquiry for the item from rya****


    Hello, customer
    Thank you for your inquiry.
    This product is currently out of stock, so it is difficult to purchase.

    Thank you.

  • Question : Inquiry related delivery from Mik****May 26, 2020

    Hi I just placed the order. May I know how long for the shipping? Thanks

    Answer : [Re] Inquiry related delivery from Mik****

    Hello customer

    This product will be shipped tomorrow.
    wait please.
    Thank you.

  • Question : Inquiry for the item from ven****May 24, 2020

    Hi seller, is the size chart for men or women?
    Thanks

    Answer : [Re] Inquiry for the item from ven****

    For women-only products, the size is slightly smaller or the size range is narrow.
    Often there are only 220 to 260.
    Thank you.

+View all Notice, FAQ, Q&A >>
🔥LOWEST PRICE🔥 KOREA SMMS Filter 4-PLY Disposable 90pcs / For adult / Premium Quality
🔥LOWEST PRICE🔥 KOREA SMMS Filter 4-PLY Disposable 90pcs / For adult / Premium Quality
Item Q&A
  • Question : Inquiry for the item from jac_junJul 22, 2020

  • Question : Inquiry for the item from sam****Jul 10, 2020

  • Question : Inquiry related delivery from fer****Jul 08, 2020

    Hi,

    If need more than 100 pcs, need purchase seperate in how many days gap?

    Answer : [Re] Inquiry related delivery from fer****

    Yes, that's right. customer

    You must order every 3 days.
    If an order is placed one after another, it will be returned again.
    Thank you.

  • Question : Inquiry for the item from che****Jul 01, 2020

    Do you have 'blue' filter ?

    Answer : [Re] Inquiry for the item from che****

    Do you want blue?
    I'll add blue to the options.
    Thank you~

  • Question : Inquiry for the item from lbt****Jun 24, 2020

    Hi Seller, do you have the blue colour type,
    the blue colour type fits my mask better !
    Thanks

    Answer : [Re] Inquiry for the item from lbt****

    Hello, customer

    There is also a blue color filter.
    Please send us a message after purchasing in white.
    Then I will send it in blue.
    Thank you .

+View all Notice, FAQ, Q&A >>
[VANS] ⭐LOWEST PRICE⭐ OLD SKOOL / VN000D3HY28 / AUTHENTIC / LIMITIED SALE / SNEAKERS
[VANS] ⭐LOWEST PRICE⭐ OLD SKOOL / VN000D3HY28 / AUTHENTIC / LIMITIED SALE / SNEAKERS
Item Q&A
  • Question : Inquiry related delivery from chr****Jul 06, 2020

    how long will this take to deliver ?

    Answer : [Re] Inquiry related delivery from chr****

    Hello, customer

    It takes about a week.
    Thank you .

  • Question : Inquiry for the item from chr****Jul 06, 2020

    hi, can i ask how are your shoes so cheap if it is authentic?

    Answer : [Re] Inquiry for the item from chr****

    Hello, customer

    Each product may differ, but it is discounted by 20% to 30%.
    Thank you .

  • Question : Inquiry for the item from zdh****Jun 02, 2020

  • Question : Inquiry related delivery from 261****May 08, 2020

  • Question : Inquiry for the item from naj****Mar 25, 2020

    Hi.. I just wanna check.. Am wearing men US 9 UK 8.. so what size should i select??

    Answer : [Re] Inquiry for the item from naj****

    Hello, customer

    You should choose 270 for the US 9 size.

    Thank you.

+View all Notice, FAQ, Q&A >>
🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥  /  FDA Certified / mask keeper
🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥 / FDA Certified / mask keeper
Item Q&A
[FILA X BTS] ⭐New⭐ T-PACK S-LINK B-FORCE School Bag Backpack BTS Season / 100% Authentic
[FILA X BTS] ⭐New⭐ T-PACK S-LINK B-FORCE School Bag Backpack BTS Season / 100% Authentic
Item Q&A
  • Question : Inquiry for the item from 260****Jun 25, 2020

    hi seller
    i want to buy the backpack RM one
    is it available????
    please inform , i will purcahse now
    thanks

    Answer : [Re] Inquiry for the item from 260****

    Hello, customer

    The cream color is out of stock.
    There is one black color.

    Thank you.

    Question : [Re] Inquiry for the item from 260****

    hi seller
    is this kind of black that you said you have in stock?
    please inform

    Answer : [Re] Inquiry for the item from 260****

    hi seller
    i want to change to that black colour as you mentioned,
    but too bad you have cancelled my payment (i use coupon q10 before) ...........
    can you reserved for me the black one as the pocture i sent you???
    please inform

    thanks

    Question : [Re] Inquiry for the item from 260****

    Hello customer

    We apologize for any inconvenience.
    There is no cream color, but black is in stock.
    If you order it, we will handle it.
    I'm really sorry.
    Thank you.

  • Question : Inquiry related delivery from pey****Apr 30, 2020

    If order now, will take how long to receive the item?

    Answer : [Re] Inquiry related delivery from pey****


    Hello, customer

    Where are you inquiring?
    Singapore takes about 5 to 7 days.
    Thank you.

  • Question : Inquiry for the item from jan****Feb 23, 2020

  • Question : Inquiry for the item from Han****Feb 14, 2020

    Hi the design of the bag pack is for man or woman.?

    Answer : [Re] Inquiry for the item from Han****

    Hi, Dear !

    This product is for Unisex.

    It is also popular with both men and women in Korea!

    Thank you, Dear~!

[JANSPORT] 데일리 백팩  여행 배낭 가방 15종
[JANSPORT] 데일리 백팩 여행 배낭 가방 15종
Item Q&A
  • Question : Inquiry for the item from ser****Jun 18, 2020

    Morning seller when will the stock avilable for black label navy ?

    Answer : [Re] Inquiry for the item from ser****

    Hello, customer

    Navy stock is not currently available.
    Sorry .

    Question : [Re] Inquiry for the item from ser****

    Noted with thanks

    Answer : [Re] Inquiry for the item from ser****

    Hello, customer

    Thank you for your order.
    The order will be sold out and we will inform you of the cancellation.
    We are very sorry for the inconvenience.
    Please note that it may take 3 to 4 days for a cancellation refund.

    Thank you.

  • Question : Inquiry for the item from ren****May 20, 2020

    Hi Seller, the bag I received is different from what I ordered.. the bag straps and the back should be black in colour..

    Answer : [Re] Inquiry for the item from ren****

    Hello, customer

    Sorry for the inconvenience.
    We will exchange the product.
    If you apply for an exchange, pickup will start immediately.
    I'm really sorry.

  • Question : Inquiry for the item from sok****Mar 16, 2020

    Hi when have stock for Super break black please

    Answer : [Re] Inquiry for the item from sok****

    Hello

    Inquiry products
    There are no plans to wear it yet.
    I think I need some time

    Sorry.

  • Question : Inquiry for the item from 233****Mar 13, 2020

    Hi May i ask when will you have stock for the superbreak gray color?

    Answer : [Re] Inquiry for the item from 233****

    Hello

    Inquiry products
    There are no plans to wear it yet.
    I think I need some time

    Sorry.

  • Question : Inquiry related delivery from ska****Mar 08, 2020

+View all Notice, FAQ, Q&A >>
[VOTO] Korea HOT Items ★ Air Fryer 5L Perfect size for home ★ direct view glass ★ lowest price
[VOTO] Korea HOT Items ★ Air Fryer 5L Perfect size for home ★ direct view glass ★ lowest price
Item Q&A
  • Question : Inquiry for the item from I.s****Jun 19, 2020

    Any instructions in English?

    Answer : [Re] Inquiry for the item from I.s****

    Hello, customer

    There are no instructions in English.
    Sorry.

  • Question : Inquiry for the item from jas****Jun 15, 2020

    Hi, Is there warranty coverage for Voto? Who to contact in case of defects/faulty?

    Answer : [Re] Inquiry for the item from jas****

    If the new product is defective, please contact the seller. In that case, we will exchange it.
    However, there is a one-year warranty for A/S during use, but the customer must pay the shipping cost.
    Thank you.

  • Question : Inquiry for the item from ama****May 31, 2020

    When will the pink one be available

    Answer : [Re] Inquiry for the item from ama****

    Hi,

    we don't know that when can we get a pink..
    sorry about that.
    stay safe.
    thank you :)

  • Question : Inquiry related delivery from val****May 15, 2020

  • Question : Inquiry related delivery from gcw****May 11, 2020

+View all Notice, FAQ, Q&A >>
❗ REAL Cheapest Price ❗  Authentic 4-Ply Disposable Mask 50pcs / IN STOCK / Box Pack
❗ REAL Cheapest Price ❗ Authentic 4-Ply Disposable Mask 50pcs / IN STOCK / Box Pack
Item Q&A
  • Question : Inquiry related cancel and refund from 262****Jun 09, 2020

    Hi, THis is the 4th time I sent you the email. I order 3 boxes of 4 Ply mask on April 3. Never seen any shipping record. I asked for a refund and no reply??? Will complain about yo

    Answer : [Re] Inquiry related cancel and refund from 262****

    Hello customer

    We apologize for any inconvenience.
    The product was canceled.
    It takes 3-4 days.
    Due to the limited quantity of masks, the products that were sent are returning again, but it is late.
    I'm really sorry.
    always be healthy.

    Thank you.

    Question : [Re] Inquiry related cancel and refund from 262****

    Please refund SGD 128 back to my account and let me know when will I get the money back. Thank you

    Answer : [Re] Inquiry related cancel and refund from 262****

    Hello, customer


    In the seller's order list, your order is confirmed as canceled, so please inquire with Qoo10 3 or 4 days later or check the card authorization details.
    Sorry for the inconvenience for too long.
    Thank you.

  • Question : Inquiry for the item from e11****May 09, 2020

  • Question : Inquiry related delivery from jes****Apr 17, 2020

  • Question : Inquiry related delivery from isa****Apr 10, 2020

    Order no. 317054942
    I paid on 3 Apr, but saw the goods stucked at Korea customs for 3 days already, no shipment out. What’s the latest development at Korea? Can the masks be shipped out?when can I receive?d

    Answer : [Re] Inquiry related delivery from isa****

    Hi there, please reply urgently and refund me immediately if you cannot ship out of Korea.

    Question : [Re] Inquiry related delivery from isa****

    Please reply on my shipment status urgently

    Answer : [Re] Inquiry related delivery from isa****

    Seller, please respond, it's been 10 days and no updates in whether my package can be shipped out of Korea?

    Question : [Re] Inquiry related delivery from isa****

    Hello, customer

    Orders have been contacted and will be returned to us, pending shipment due to current quantity restrictions.
    We will notify you as soon as we receive the list, and we will guide you through cancellation or distribution.
    Sorry for the inconvenience.

    Thank you.

    Answer : [Re] Inquiry related delivery from isa****

    So can you ship separately to me in smaller package or are you cancelling my whole order?

    Question : [Re] Inquiry related delivery from isa****

    So are you cancelling my whole order?

    Answer : [Re] Inquiry related delivery from isa****

    Hello, customer

    Orders have been contacted and will be returned to us, pending shipment due to current quantity restrictions.
    We will notify you as soon as we receive the list, and we will guide you through cancellation or distribution.
    Sorry for the inconvenience.

    Thank you.

    Question : [Re] Inquiry related delivery from isa****

    Please cancel my whole order and refund fully, I've bought from other sellers

    Answer : [Re] Inquiry related delivery from isa****

    Hello, customer

    I'm so sorry.
    We will cancel it immediately.

    Thank you.

    Question : [Re] Inquiry related delivery from isa****

    The status still showing no change, when are you cancelling the order?

    Answer : [Re] Inquiry related delivery from isa****

    Hi, please respond, when are you cancelling my order?

    Question : [Re] Inquiry related delivery from isa****

    Hello, customer

    I apologize first.

    In Korea, there was a restriction on the quantity of masks in early April.
    All orders with more than 2 boxes have been returned and customer orders have been returned.
    Please understand that we could not contact you quickly because it took too long to grasp the quantity.
    We will cancel your order.
    I'm so sorry.

  • Question : Inquiry related return and exchange from lad****Apr 10, 2020

    Cart no : 316904353
    Dear seller,
    This was supposed to be a surgical ADULT 4-ply mask from Korea. However, upon opening it, l was horrified to find that not only it's NOT 4-PLY SURGICAL MASKS, the material itself is a real cheat 2-ply KID MASKS!!!! The box itself wasn't even sealed and was badly handled.

    Dear seller, you should be very ashamed of yourself by informing buyers that these masks are made in Korea and NOT China. The workmanship itself is not even from China! I am an asthmatic and been having bad attacks now. I am really in need of surgical masks to help me out. I want a total FULL REFUND ASAP. Thank you.

    Answer : [Re] Inquiry related return and exchange from lad****

    Hello customer

    Thanks for ordering.

    South Korea can no longer send masks containing the phrase surgical medicine to other countries.
    SO,
    The phrase "surgical and medical" was not written,
    Displayed as a disposable mask or a universal mask.
    Upon export, the customs officials open and mark all the masks one by one.
    It is labeled "Non-sanitary mask".
    Only then can you send it abroad.
    Please understand the situation in Korea.
    Thank you.

    Question : [Re] Inquiry related return and exchange from lad****

    Thank you for your reply.
    However, the masks is definitely not 4-ply and l won't be using it.
    And l also hope my case serves as a reminder to future customers to be very careful with their purchase.

    Answer : [Re] Inquiry related return and exchange from lad****

    If the customer returns this way, the seller becomes the person who sold the mask rather than the 4-ply.
    If I open the product and cut it, if it is not 4 layers, I will just refund the product.
    request.
    Please check
     When I confirm, if I want to return even if this is 4 layers, I will approve the return.
    Please cut or reply to 4 ply or not.
    I need to confirm this because your message looks like the seller lied.

    Please forgive me
    Thank you.

+View all Notice, FAQ, Q&A >>
❗ IN STOCK ❗ 3 ply Disposable Mask 50pcs / for adult / Lowest Price / face mask / No.1 Mask
❗ IN STOCK ❗ 3 ply Disposable Mask 50pcs / for adult / Lowest Price / face mask / No.1 Mask
Item Q&A
  • Question : Inquiry related delivery from nom****May 15, 2020

    Did not get my items. Ordered in March and the delivery was not done. There was no refund. Still waiting for seller to contact me.

    Answer : [Re] Inquiry related delivery from nom****

    Did not get my items and seller has not refunded me any money

    Question : [Re] Inquiry related delivery from nom****

    Hello, customer

    Sorry for the inconvenience.
    Please let us know your order number and we will process it after confirmation. Thank you.

    Answer : [Re] Inquiry related delivery from nom****

    Order number 316929051. How do I get my refund? When will I get my refund?

    Question : [Re] Inquiry related delivery from nom****

    How do I know that if u said you have delivered and I have did not receive?

    Answer : [Re] Inquiry related delivery from nom****

    I have made enquiries since April. No one contacted me.

    Question : [Re] Inquiry related delivery from nom****

    Your product has been canceled.

    We are suddenly going through the process of returning goods back due to the limited quantity of masks.
    Please understand this situation.


    In the case of cancellation, it will take 3-4 days.
    Thank you.

  • Question : Inquiry related cancel and refund from nom****May 28, 2020

    Did not receive any refund from seller. Ordered items in April, no items received. Seller did not bother to contact me.

    Answer : [Re] Inquiry related cancel and refund from nom****

    Hello, customer

    Sorry for the inconvenience.
    Please let us know your order number and we will process it after confirmation. Thank you.

  • Question : Inquiry related cancel and refund from nom****May 28, 2020

    Did not receive any refund from seller. Ordered items in April, no items received. Seller did not bother to contact me.

    Answer : [Re] Inquiry related cancel and refund from nom****

    Hello, customer

    Sorry for the inconvenience.
    Please let us know your order number and we will process it after confirmation. Thank you.

  • Question : Inquiry for the item from nom****May 28, 2020

    Ordered in April. Did nou receive any items and there was no refund. No contact from seller

    Answer : [Re] Inquiry for the item from nom****

    Hello, customer

    Sorry for the inconvenience.
    Please let us know your order number and we will process it after confirmation. Thank you.

  • Question : Inquiry related cancel and refund from ade****May 22, 2020

    Please refund $143.60 and contact me as my order was in March. Sent multiple messages already and patience is running out.

    Answer : [Re] Inquiry related cancel and refund from ade****

    Hello, customer

    Please tell me the order number of the product.
    When you search for a product using the current message ID
    Nothing is searched.
    Sorry for the inconvenience.

    Thank you.

    Question : [Re] Inquiry related cancel and refund from ade****

    Is cart number correct ? It’s in the pic below.

    Answer : [Re] Inquiry related cancel and refund from ade****

    Cart no 133732456

    Question : [Re] Inquiry related cancel and refund from ade****

    Hi, are you going to do the refund ?????? Pls reply and don’t go missing in action.

    Answer : [Re] Inquiry related cancel and refund from ade****

    Hello customer

    We apologize for any inconvenience.
    We confirmed your order with your message and could not find your order.
    After confirming the order number with the captured image, I refunded it a while ago.
    Please check it as it may take 3-4 days.


    Then always be healthy.
    Thank you.

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  • Question : Inquiry for the item from wen****Mar 02, 2020

    Hi, when will you have TEBP-315 black in stock again?

    Answer : [Re] Inquiry for the item from wen****

    Hello, customer

    There is one black stock for this product ^^

    I will open immediately.
    Thank you.

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  • Question : Inquiry for the item from 233****Jan 09, 2020

    Hi, are these items in this section still selling? When you are gonna open it again? Because it's written sold out for all of the products.

    Answer : [Re] Inquiry for the item from 233****

    Hi customer

    You need to modify the product on that page recently.
    So temporarily out of stock.
    I'll fix it as soon as possible.
    Thank you

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🔥LOWEST PRICE🔥 Authentic 3-PLY Disposable Mask 50pcs / For adult / Premium Quality
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