Q&A board

Q & A Lists
Item Question & Answer
★2pc FREE Shipping★Children/Adult Kids Baby Raincoat Poncho Rainboots Umbrella Boots Korea  Princess
★2pc FREE Shipping★Children/Adult Kids Baby Raincoat Poncho Rainboots Umbrella Boots Korea Princess
Item Q&A
  • Question : Inquiry for the item from loi****Dec 08, 2019

    Hi seller,

    If i choose qexpress, are you doing delivery by singpost normal mail as written?

    Answer : [Re] Inquiry for the item from loi****


    Hi dear,.pls select Qxpress delivery if u prefer this mode. Thank u! :)

  • Question : Inquiry for the item from p0n****Nov 25, 2019

    Do you have full set for design G
    Raincoat, Umbrella, Shoes for the Blue Car and Pink Set? I like to purchase whole set 3 item's. 1 for boy and 1 for girl. Please get back me soon.

    Answer : [Re] Inquiry for the item from p0n****

    Hi dear, we have the matching umbrellas with Design G but not the rainboots ya. The rainboots are matching with Design C and D and there is matching umbrella design as well for C and D. :)

    Question : [Re] Inquiry for the item from p0n****

    Can you whatsapps me 9685 2192 the whole matching set 1 for boy and 1 for girl twin 3 years old. Thank you

    Answer : [Re] Inquiry for the item from p0n****

    Hi dear, please do refer to our item page and u can add to cart accordingly. Thank u. :)

    Question : [Re] Inquiry for the item from p0n****

    I will buy from other seller. Thanks.

    Answer : [Re] Inquiry for the item from p0n****

    ok

  • Question : Inquiry for the item from cha****Nov 15, 2019

  • Question : Inquiry for the item from dan****Nov 11, 2019

    Hi. For design C. The size chart stated M size is 2-3 year old. But the order selection stated M size is 3-4 year old. Which one is accurate?

    Answer : [Re] Inquiry for the item from dan****

    Hi dear, sorry for the confusion. Please follow the size chart. Thank u!

  • Question : Inquiry related delivery from t_a****Nov 07, 2019

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★SALE★Royalcare Baby Feeding Chair Booster Seat w Tray★Dining Table High Chair★Kids Child
★SALE★Royalcare Baby Feeding Chair Booster Seat w Tray★Dining Table High Chair★Kids Child
Item Q&A
  • Question : Inquiry for the item from cut****Nov 29, 2019

  • Question : Inquiry for the item from jj_****Nov 17, 2019

  • Question : Inquiry for the item from sth****Nov 05, 2019

  • Question : Inquiry related return and exchange from wil****Mar 19, 2019

  • Question : Inquiry related return and exchange from wil****Mar 19, 2019

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★Young Hearts Girls Puberty Bra Singlet★Student Underwear Top Teenager Flat Cotton Vest Innerwear
★Young Hearts Girls Puberty Bra Singlet★Student Underwear Top Teenager Flat Cotton Vest Innerwear
Item Q&A
  • Question : Inquiry related return and exchange from Car****Dec 06, 2019

    Hi seller,

    Can I do an exchange of the size?

    Answer : [Re] Inquiry related return and exchange from Car****


    Hi dear sorry not possible ya as this is considered an intimate item.

    Question : [Re] Inquiry related return and exchange from Car****

    I am so disappointed as I have already told you that I bought the wrong size when I suddenly realised by daughter is 40kg instead of 35kg.The item is still brand new. I saw you have the exchange policy within 7 days. I was thinking to buy extra 2 more actually.

    Answer : [Re] Inquiry related return and exchange from Car****


    Hi dear, if the items are not washed and used, we can actually do an exception if u are purchasing more. Do note that 2 way Qxpress fee of $4.50x2 will be applicable ya. Kindly confirm if u would like to proceed. Do note that we are closed till 13 Dec for a holiday break and will follow up with u form 15 Dec onwards. Kindly drop us a email at annannsg@gmail.com with your order number. Thank u! :)

    Question : [Re] Inquiry related return and exchange from Car****

    Hi seller. Thanks you for your kind suggestion. yes the items are not washed or worn yet. Still brand new. I am on holiday from 19th Dec until 2nd of jan. can I suggest that I do the registered mail back to you first? When I purchased 2 more in jan , you can mail It back to me altogether. Is this suggestion ok?

    Answer : [Re] Inquiry related return and exchange from Car****


    Hi dear, sure. Please only mail out after 12 Dec ya else there will be no one around to receive on our end. Thank u! ;)

    Do kindly note the following:

    1) The returned item must be in original condition with the original packaging bag & tagging. We reserve the rights to reject any exchanges if item is found to be in unsatisfactory condition and will mail back the items with your side bearing the shipping and packaging charges.

    2) The Qoo10 order/cart number must be indicated on a piece of paper together with the item(s) to facilitate our processing, as well as the alternative item you wish to exchange to.

    3) Return address is:

    Ann & Ann
    My Mailbox 883480
    Singapore 919191

    Thank you!

  • Question : Inquiry for the item from ser****Nov 18, 2019

    What is the measurement for Size M

    Answer : [Re] Inquiry for the item from ser****

    Hi dear, we do not have the measurement as it is highly stretchable. Please do choose based on your child's age and chest measurement. Thank u! :)

★HDB/Condo/EC Keyless Mail/Letter box Number Dial Lock★Cabinet Drawer Keypad
★HDB/Condo/EC Keyless Mail/Letter box Number Dial Lock★Cabinet Drawer Keypad
Item Q&A
  • Question : Inquiry for the item from ren****Dec 05, 2019

    Can i check if this item turns anticlockwise to unlock?

    Answer : [Re] Inquiry for the item from ren****


    Hi dear we dont quite understand what u mean ya. U turn the password dial to unlock. U can try to experiment with the lock upon receipt ya. We check every single lock before mailing. Thank u! :)

  • Question : Inquiry related delivery from 238****Nov 27, 2019

  • Question : Inquiry for the item from ino****Nov 22, 2019

  • Question : Inquiry for the item from ter****Nov 01, 2019

  • Question : Inquiry for the item from alf****Oct 25, 2019

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Thomas Train Indoor Play Tent★Playhut★Children Toy Tent House★Boys Birthday Gift Xmas Present★
Thomas Train Indoor Play Tent★Playhut★Children Toy Tent House★Boys Birthday Gift Xmas Present★
Item Q&A
  • Question : Inquiry for the item from rau****Dec 04, 2019

    May i self collect at gambas during lunch today? Pls whatsapp me at 91098971

    Answer : [Re] Inquiry for the item from rau****


    Hi dear,

    Thank you very much for your purchase and payment. :)

    As we were having a holiday break from 1-12 Dec as explained on our store notice, we will send out your parcel from Friday, 13 Dec onwards (latest by Tuesday, 17 Dec) according to payment sequence. 

    1) For Qxpress parcels, it would reach you within the next 2 working days from shipping date and we are running a promotion for free Qxpress delivery with minimum $45 spending. 

    2) For Singpost normal mail parcels, it would reach u between 2 working days to around 1 month depending on Singpost, as their normal mail delivery lead time is quite erratic. 

    3) Should u be unable to wait, you may wish to cancel and Qoo10 will automatically refund you if u did not use any cart coupons (which will otherwise be forfeited). Apologies for any inconvenience caused.

    Many thanks for your kind understanding! :)

  • Question : Inquiry from par****Mar 30, 2018

    Hi! I need this item urgently. Any chance i can self collect tomorrow early afternoon? Kindly respond asap thanks! :)

    Answer : [Re] Inquiry from par****

    Hi dear, the stocks will only be in next week and we do not have self collection service. Thank u! :)

  • Question : Inquiry for the item from lia****Aug 22, 2017

    How to clear it? Can wash in machine?

    Answer : [Re] Inquiry for the item from lia****

    Hi dear, u can gentle hand wash. :)

  • Question : Inquiry related delivery from tri****Mar 21, 2017

    Hi Seller,

    Blessings.

    Is it possible to self-collect? I need it by Friday, doubt have time to wait.

    Hope to hear from you soon.

    Thank you

    Answer : [Re] Inquiry related delivery from tri****

    Hi dear, u can self collect from Sembawang. Please email annannsg@gmail.com your mobile number and we will contact u. Thanks. :)

  • Question : ready stock?Dec 01, 2014

    Item available already?

    Answer : [Re] ready stock?

    Hi dear, Thomas Train tent is instock, do feel free to purchase from the Thomas Train tent listing page. Thanks! :)

+View all Notice, FAQ, Q&A >>
★CHEAPEST★GIRLS SETS★2/3/4/5/6/7pairs★Kids Princess Socks★Legging Stocking Tights Ballet Japanese
★CHEAPEST★GIRLS SETS★2/3/4/5/6/7pairs★Kids Princess Socks★Legging Stocking Tights Ballet Japanese
Item Q&A
  • Question : Inquiry for the item from Chi****Dec 03, 2019

    Hi, may I know size 9-12cm is roughly for how many years old? 1 years old?

    Answer : [Re] Inquiry for the item from Chi****


    Hi dear, normally 9-12m size is for under 1 year old ya.

  • Question : Sock DimensionsSep 12, 2018

    Hi, what is the sock length for the feet for 12-15cm and 15-19cm socks?

    Answer : [Re] Sock Dimensions

    My girl's foot length is 14.5 cm, which will suit her more?

    Question : [Re] Sock Dimensions

    Hi dear, u can choose 15-19cm version as it would last her longer. Kids grow very fast! Thanks. :)

  • Question : Inquiry for the item from daw****Jul 18, 2018

    Hi,

    If i order SGC05, 10 pairs, would you be able to give me 1 pair of each design?

    Thank you.

    Regards,
    Dawn

    Answer : [Re] Inquiry for the item from daw****

    By the way, what is the difference between SGC05 and CSG13 Nissan Princess ? It looks the same.

    Question : [Re] Inquiry for the item from daw****

    Hi dear, it would depend on the availability of the stocks on hand but usually not an issue. Please indicate in memo ya. The 2 items are the same. SGC series consist of new designs. Thanks. :)

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    This is Dawn.

    My dad just forwarded me your message. 
    So, you don't have the white socks for SGC12? How about getting 2 of the same pink ones instead? 

    And which full set of 10 are you refering to? The boys or girls set? My boy likes blue and my girl likes pink. They are twins.

    My dad is bringing the socks to me in Australia in middle of august. 

    Regards 
    Dawn

    Question : [Re] Inquiry for the item from daw****

    Hi dear, we can send u the pics of our available stocks in the sizing u want. Can we have your phone number so that we can contact u via whatsapp? So sorry as we are shifting office from today till next Monday, we will contact u early next week. Qxpress can reach u within 2 working days after we send out so can reach u in time. The shipment for the socks wont be able to reach in time for your dad to bring them over. Hope this is alright, many thanks! :)

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    I am in Australia. My whatsapp is 61-401571030.

    Question : [Re] Inquiry for the item from daw****

    Hi dear, sorry for the late reply.
    1. We have full set of 10 pairs for SGC05
    2. We only have pink colour for SGC12, would it be alright to get u 4 pairs of pink? Otherwise size 13-15cm is in stock in both white and pink.
    3. SBC08 is not available and we only have 3 designs instock. Would it be fine to get u full set of 10 pairs of SBC09?
    Thanks. :)

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    For SGC 12, do you mean 4 pairs of the oink design or 4 pairs of other design pink socks?

    For SBC08, which 3 designs do you have? Is it blue colour socks ? How about you just help me pick some nice blue colour socks because my son only like blue colour socks. Cute nice ones if possible. Duplicate is fine.

    Thank you.

    Question : [Re] Inquiry for the item from daw****

    Hi dear, for SGC12 we are suggesting 4 pairs of the pink design only, which means all 4 pairs will look the same. If u dont wish to have that, u can suggest 1-2 alternative designs.
    For the boys socks, sorry it's not possible for us to get u all blue socks only. If that's the case, u may wish to cancel your order ya. Thanks. :)

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    SGC 12 , oh yes, like what you have suggested, pls give me some alternative designs of 15-19 cm socks.

    For the boys socks, i understand you can't give me all blue ones, how about this, just give me some blue ones that u can give and you help me to pick other cute ones will do. Pls exclude SGC 07 short version ones.

    Sorry, my twin son is very stubbon with his colours, my twin daughter is alot easier, he will actually scream and cry until I change his shirt thats not the colour of his choice. thats why my previous reuqest is a bit unreasonable. Sorry for any inconvenience created.

    Question : [Re] Inquiry for the item from daw****

    Hi,

    SGC 12 , oh yes, like what you have suggested, pls give me some alternative designs of 15-19 cm socks.

    For the boys socks, i understand you can't give me all blue ones, how about this, just give me some blue ones that u can give and you help me to pick other cute ones will do. Pls exclude SGC 07 short version ones.

    Sorry, my twin son is very stubbon with his colours, my twin daughter is alot easier, he will actually scream and cry until I change his shirt thats not the colour of his choice. thats why my previous reuqest is a bit unreasonable. Sorry for any inconvenience created.

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    SGC 12 , oh yes, like what you have suggested, pls give me some alternative designs of 15-19 cm socks.

    For the boys socks, i understand you can't give me all blue ones, how about this, just give me some blue ones that u can give and you help me to pick other cute ones will do. Pls exclude SGC 07 short version ones.

    Sorry, my twin son is very stubbon with his colours, my twin daughter is alot easier, he will actually scream and cry until I change his shirt thats not the colour of his choice. thats why my previous reuqest is a bit unreasonable. Sorry for any inconvenience created.

    Question : [Re] Inquiry for the item from daw****

    Hi dear, no worries and thanks for your kind explanation! 😊
    Sometimes it's really tough for us parents to handle kids' demands haha!
    Please see attached for the girls socks. The pack on top is the set of 10 socks under SGC05.
    The 4 pairs below includes 1 pair of SGC12 and 3 alternative pairs of the same size

    Answer : [Re] Inquiry for the item from daw****

    Hi,

    I couldn't see any pics attchments. Its fine. I will leave it to you to decide for me. Thank you.

    Question : [Re] Inquiry for the item from daw****

    hi dear, sure thanks and we will get your items sent out today. thank u! :)

    Answer : [Re] Inquiry for the item from daw****

    Thank u

    Question : [Re] Inquiry for the item from daw****

    Thanks dear and your dad should be able to receive the items today. Hope your twins will like them. :)

  • Question : Inquiry related delivery from ger****Jul 29, 2018

    Hi im enquiring about my order.order from u on 25/7 but my items is not shipped yet.when i will receive it?

    Answer : [Re] Inquiry related delivery from ger****


    2018-07-29 22:46:13

    Hi dear, sorry for the delay. The girls set is instock. As for SBD01, our supplier sent us the wrong sizes. It is in 15-19cm size. Would it be alright? Otherwise u may wish to choose an alternative design. Apologies for the inconvenience caused.

  • Question : Inquiry for the item from ira****May 23, 2018

    Hi For 23 cm can 9yr to 10yr old girl wear it.?

    Answer : [Re] Inquiry for the item from ira****

    Hi dear, no problem for that. :)

+View all Notice, FAQ, Q&A >>
★Foldable Portable Travel Toilet Potty Seat Urinal★Lightweight★Baby Children Child Kids★Training★
★Foldable Portable Travel Toilet Potty Seat Urinal★Lightweight★Baby Children Child Kids★Training★
Item Q&A
  • Question : Inquiry related delivery from ais****Nov 29, 2019

    Hi. Is self-collection possible?

    Answer : [Re] Inquiry related delivery from ais****

    I need the toilet seat by Tuesday, 3 Dec for travel.

    Question : [Re] Inquiry related delivery from ais****

    Hi dear, sorry no self collection. We are closed from today 12noon onwards till 13 Dec. U can place order before 11am today choosing Qxpress delivery. We can arrange to send out tomorrow and u can receive on Tue. Thank u! :)

  • Question : Inquiry related delivery from yap****Jun 20, 2019

    Hi.. i have yet to receive my portable toilet seat.. able to check?

    Answer : [Re] Inquiry related delivery from yap****

    Hi dear, we are unable to see your order details here, please advise.

    Question : [Re] Inquiry related delivery from yap****

    Hi.. i ordered on 11 May, order number: 295677870. Please advise. Still have not received my item.

    Answer : [Re] Inquiry related delivery from yap****

    Hi dear, we are unable to view your order details already as Qoo10 would erase them from the system after 30 days due to data protection act. If we receive any returned parcel, we would inform u. Thank u.

  • Question : Inquiry for the item from eil****Feb 17, 2019

    When will re-stock for the cushion portable potty?

    Answer : [Re] Inquiry for the item from eil****

    Hi dear, restock will be in 2-3 weeks' time. U may drop us an email at annannsg@gmail.com and we will keep u updated. :)

  • Question : Inquiry related delivery from bea****Nov 28, 2018

    Hi, ordered my travel potty on 14 Nov and still no news abt my item. Also sent you a few msgs regarding this but no reply. Pls advise

    Answer : [Re] Inquiry related delivery from bea****

    Hi dear, your parcel had been sent out on 14 Nov, and we had dropped you a msg/email to update you on the shipping status. As you've chosen Singpost normal postage with no tracking available, we are unable to check on the parcel. Do note that Singpost normal postage takes 2 to 21 working days. (not inclusive of Sat & Sun), and carries with it a risk of parcel loss (such as the postman dropping the parcel into the wrong mailbox) as mentioned in our listing, which we are unable to undertake. We also have customers who receive their parcels as late as 3-5 weeks later on Singpost normal postage. Should we receive any returned parcel from Singpost, we will inform you too. Hope you will receive the parcel soon. :)
    *Please see attached for the parcel snapshot with date and time stamp.

  • Question : Inquiry related delivery from kym****Oct 30, 2018

    I ordered about 2weeks ago.
    But I cannot recieve potty.
    What happened for my potty?
    Check please.

    Answer : [Re] Inquiry related delivery from kym****

    Hi dear, your parcel had been sent out on 16 Oct, and we had dropped you a msg/email to update you on the shipping status. As you've chosen Singpost normal postage with no tracking available, we are unable to check on the parcel. Do note that Singpost normal postage takes 2 to 21 working days. (not inclusive of Sat & Sun), and carries with it a risk of parcel loss (such as the postman dropping the parcel into the wrong mailbox) as mentioned in our listing, which we are unable to undertake. We also have customers who receive their parcels as late as 3-5 weeks later on Singpost normal postage. Should we receive any returned parcel from Singpost, we will inform you too. Hope you will receive the parcel soon. :)

+View all Notice, FAQ, Q&A >>
★100 Designs★Baby Training Pants★Wet Bags★Swim Cloth Diaper Insert★Briefs Underwear Panty
★100 Designs★Baby Training Pants★Wet Bags★Swim Cloth Diaper Insert★Briefs Underwear Panty
Item Q&A
  • Question : Inquiry for the item from ina****Nov 29, 2019

    Hi, can design E be use for swim diaper?

    Answer : [Re] Inquiry for the item from ina****

    Hi dear, the outer layer is waterproof, hence the baby can wear for swimming. Just rem to secure snugly to the baby's body. Thank u! :)

  • Question : Inquiry for the item from san****Aug 22, 2019

    Hi may I know for the training pant, do I still need to add the cotton insert?

    Answer : [Re] Inquiry for the item from san****

    Hi dear, for training pants u do not need to as the main purpose is to train the child to go to the toilet independently. Hence it is essential to let the child feel the wetness from the accidental pee. :)

    Question : [Re] Inquiry for the item from san****

    Haha noted with thanks

    Answer : [Re] Inquiry for the item from san****

    :)

  • Question : Inquiry for the item from 236****Aug 19, 2019

    Hi! Can the swim diaper fit a petite 4 year old?
    What is the circumference that the diaper can fit?

    Answer : [Re] Inquiry for the item from 236****

    Hi dear, it should not be a problem if your child can still fit XL size diaper. Thank u. :)

  • Question : Inquiry for the item from ang****Aug 18, 2019

    Hi, what's the material of the training pants outer layer? Is it waterproof? Please advise THANKS.

    Answer : [Re] Inquiry for the item from ang****

    Hi dear, the training pants will hold most if not all of the pee and not let it freeflow compared to if just wearing normal cotton underwear. However, the pants will still be wet and the child will feel uncomfortable and refrain from peeing onto it. It is not meant to hold pee like a diaper and the chid needs to change out of it ASAP. That's the purpose of a training pants as the child would gradually understand that it is not meant for peeing in an he/she should visit a toilet or potty to do so. Thank u. :)

  • Question : Inquiry for the item from rra****Jul 10, 2019

    Hi, r u going to restock for these items?
    Design E. Bamboo Fibre Diaper Covers
    Design F02,F05
    Thanks

    Answer : [Re] Inquiry for the item from rra****

    Hi dear, the restock will not be so soon and u may wish to look at the available designs ya. Thank u. :)

+View all Notice, FAQ, Q&A >>
★CHEAPEST★Child Car Safety Pillow Seat Belt Cover Protector/Adjuster★iPad Phone Holder
★CHEAPEST★Child Car Safety Pillow Seat Belt Cover Protector/Adjuster★iPad Phone Holder
Item Q&A
  • Question : Inquiry for the item from yuy****Nov 29, 2019

  • Question : Inquiry related delivery from thy****May 03, 2019

  • Question : Inquiry for the item from twy****Apr 01, 2019

    For Item A, will you have stock in blue again?

    Answer : [Re] Inquiry for the item from twy****

    Hi dear, restock will be around end April. Thank u

  • Question : Inquiry for the item from swi****Aug 26, 2018

    May i know whether the seat belt cover suitable for both kids n adults?

    Answer : [Re] Inquiry for the item from swi****

    Hi dear, it's more suitable for kids as the pillow may be too small for adults. Thanks. :)

    Question : [Re] Inquiry for the item from swi****

    Hi, im refering to the adjuster..

    Answer : [Re] Inquiry for the item from swi****

    Hi dear, no problem for adults to use the seat belt adjuster. Thank u! :)

  • Question : Inquiry for the item from fio****Jul 14, 2018

+View all Notice, FAQ, Q&A >>
★RESTOCK 16 NOV★CHEAPEST★More than 100 Titles★Original Usborne Hardcover Lift Flap Stickers Book
★RESTOCK 16 NOV★CHEAPEST★More than 100 Titles★Original Usborne Hardcover Lift Flap Stickers Book
Item Q&A
  • Question : Inquiry for the item from yin****Nov 28, 2019

  • Question : Inquiry for the item from ang****Nov 09, 2019

  • Question : Inquiry for the item from sop****Oct 05, 2019

  • Question : Inquiry for the item from van****Oct 02, 2019

    Hi, seems I can't apply the shop coupons now, $10 off for $108 purchase? Please enable it?

    Answer : [Re] Inquiry for the item from van****

    Hi dear, there was some error and we managed to rectify it, thank u! :)

  • Question : Inquiry for the item from han****Sep 27, 2019

    Hi seller, can we do a self collection today?

    Answer : [Re] Inquiry for the item from han****

    Hi dear, sorry we do not have self collection. Please do order from Qoo10 choosing Qxpress and u can receive early next week. :)

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★FREE TOY★Building Blocks Study Activity Desk Table Chair★Kids Children Activity Birthday Xmas Gift
★FREE TOY★Building Blocks Study Activity Desk Table Chair★Kids Children Activity Birthday Xmas Gift
Item Q&A
  • Question : Inquiry for the item from ela****Nov 28, 2019

  • Question : Inquiry for the item from yen****Nov 15, 2019

    Hi! What is the difference between Table Design: BOY (torn box w free doodle toy) and Table Design: BOY ?

    Answer : [Re] Inquiry for the item from yen****


    Hi dear, the item is exactly the same except that the box was accidentally torn during the shipping process. If it's for own usage, u can consider this option as u can receive a free magnetic doodle board which we retail at $13 including delivery. If there is any defective part, not to worry cos we can replace for u. Thank U! :)

  • Question : Inquiry for the item from wan****Oct 30, 2019

    What's the difference of 'Duplo+Lego base' and Lego base ?

    Answer : [Re] Inquiry for the item from wan****

    Hi dear, Duplo base is for the bigger lego pieces for younger kids. Lego Base is for the normal lego. Thank u. :)

  • Question : Inquiry for the item from ong****Oct 27, 2019

  • Question : Inquiry for the item from cok****Oct 16, 2019

+View all Notice, FAQ, Q&A >>
Premium Baby Cloth Story Books Soft Toys ★Teether Rattles★Jigsaw Flash Cards★Educational
Premium Baby Cloth Story Books Soft Toys ★Teether Rattles★Jigsaw Flash Cards★Educational
Item Q&A
  • Question : Inquiry for the item from dea****Nov 28, 2019

    Hello, are the cloth books and teething books machine washable? If not, how can we clean them? Thanks!

    Answer : [Re] Inquiry for the item from dea****

    Hi dear, u can hand wash with a bit of detergent and water. :)

  • Question : Inquiry for the item from ser****Nov 03, 2019

    Hi, when will you restock the classic discovery book?

    Answer : [Re] Inquiry for the item from ser****


    Hi dear, sorry this title won’t be restocked anytime soon. Thanks.

  • Question : Inquiry for the item from gra****Oct 30, 2019

  • Question : Inquiry related delivery from Mel****Aug 01, 2019

    Hi,

    If I choose the flash cards and 3 brain quest items does it count as 4 titles and get free Qexpress? At check out the shipping fee is still calculated how do we get the refund for that? Thanks

    Answer : [Re] Inquiry related delivery from Mel****

    Hi dear, sorry they are under different listings and promotions cannot be lumped together.

  • Question : Inquiry for the item from Mel****Jul 26, 2019

    When will you restock BC01 Classic discovery book?

    Answer : [Re] Inquiry for the item from Mel****

    Hi dear, restocking date is unknown yet. Thanks.

+View all Notice, FAQ, Q&A >>
♥42 Designs♥Smiggle Quality Hardtop Pencil Case Box Holder★Embossed Design Kids Stationery
♥42 Designs♥Smiggle Quality Hardtop Pencil Case Box Holder★Embossed Design Kids Stationery
Item Q&A
  • Question : Inquiry for the item from law****Nov 27, 2019

    Hi, any restock for pc24 (great dino)?

    Answer : [Re] Inquiry for the item from law****

    Hi dear, restocking date is not confirmed yet, u may wish to check out the other designs instock ya. :)

  • Question : Inquiry for the item from jon****Sep 27, 2019

  • Question : Inquiry for the item from Haz****Sep 15, 2019

    Hi would like to know if the pink marine still available and how long for delivery ?

    Answer : [Re] Inquiry for the item from Haz****

    Hi dear, u can click on the dropdown menu for the design availability. If u are in urgent need of the item and choose Qxpress delivery, u can receive within 3 working days. Thank u. :)

  • Question : Inquiry for the item from mag****Sep 02, 2019

  • Question : Inquiry for the item from peh****Jul 13, 2019

    Hi

    When will unicorn design pencil case stocks arrive?

    Answer : [Re] Inquiry for the item from peh****

    Hi dear, we are restocking the designs next week. Do check back again in a few days' time. Thank u so much! :)

+View all Notice, FAQ, Q&A >>
Unicorn Pony Soft Plush Toy★Pillow Bolster★Kids Children Gift Birthday Xmas Girls GF
Unicorn Pony Soft Plush Toy★Pillow Bolster★Kids Children Gift Birthday Xmas Girls GF
Item Q&A
  • Question : Inquiry related return and exchange from REG****Nov 25, 2019

  • Question : Inquiry for the item from REG****Nov 22, 2019

  • Question : 来自jen****会员的商品咨询。Oct 18, 2019

    请问angel pink 高度几cm?

    Answer : [Re] 来自jen****会员的商品咨询。

    Hi dear, the height is about 30cm. :)

  • Question : Inquiry for the item from 262****Aug 20, 2019

  • Question : Inquiry for the item from 262****Aug 20, 2019

    Hey, I am interested in bulk purchase, can you leave me your form of contact or call me? 87780104

    Answer : [Re] Inquiry for the item from 262****

    Hi dear, could u email us at annannsg@gmail.com to discuss? Thank u! :)

+View all Notice, FAQ, Q&A >>
★CHEAPEST★1+1 FREE★Children Cartoon Anti-Mosquito Patches Wrist Band★Insect Repellent
★CHEAPEST★1+1 FREE★Children Cartoon Anti-Mosquito Patches Wrist Band★Insect Repellent
Item Q&A
  • Question : Inquiry related delivery from ism****Nov 23, 2019

    Hi,
    Order: 309227335
    Its been around 20 days and I still don't see the items in the mailbox. I had multiple items requested as part of the order and nothing had been delivered.
    Please check if the items were sent with the correct address.

    Thanks

    Answer : [Re] Inquiry related delivery from ism****

    Hi dear, singpost normal mail delivery is unstable and address is correct as we generate the mailing label from the system. Please do kindly wait and hope that the parcel will reach u soonest. :)

  • Question : Inquiry for the item from Eun****Oct 08, 2019

    Is it deet free? Safe for toddlers ? When is expiry of design A and F

    Answer : [Re] Inquiry for the item from Eun****

    Hi dear, yes all DEET free. U can paste on clothing but not on direct skin for young kids ya. The expiry dates are 2021-2022. Thank u! :)

  • Question : Inquiry for the item from wfp****Sep 19, 2019

    Hi,

    Regarding the Hello Kitty Japan Microfibre Band, may I know what’s the quantity in each pack?

    Thanks and good day!

    Answer : [Re] Inquiry for the item from wfp****

    Hi dear, each pack consists of 1 band. Thank u.

    Question : [Re] Inquiry for the item from wfp****

    Hi and noted with thanks

    Answer : [Re] Inquiry for the item from wfp****

    :)

    Question : [Re] Inquiry for the item from wfp****

    (:

    Answer : [Re] Inquiry for the item from wfp****

    Thank u. :)

  • Question : Inquiry for the item from 210****Sep 20, 2019

    Also, just to clarify the 1+1 meant $2.58 for 2 packets right? I am interested to purchase Design C, F and H, could you let me know how many quantity do you have respectively. Appreciate if you could WhatsApp me (9172 0129) so that I can purchase immediately to secure the quantity.

    Answer : [Re] Inquiry for the item from 210****

    Hi dear, do note that design C does not come with +1 free pack as stated. Design H will come under the 1+1 offer. But do note that the free packs are of random designs and may not be the same design as chosen. Thank u.

  • Question : Inquiry for the item from 210****Sep 20, 2019

    For mosquito patch, design C & H, does it have Disney logo on the packaging? I don't think so right?

    Answer : [Re] Inquiry for the item from 210****

    Hi dear, these patches are not under Disney series. :)

+View all Notice, FAQ, Q&A >>
★Bebe Au Lait Quality★Breastfeeding Shawl Nursing Cover★Poncho Privacy Baby Blanket  Breathable
★Bebe Au Lait Quality★Breastfeeding Shawl Nursing Cover★Poncho Privacy Baby Blanket Breathable
Item Q&A
  • Question : Inquiry for the item from xia****Nov 21, 2019

    Hi, may I ask when will be re-stock for item design B - Pink love ?
    Thank you

    Answer : [Re] Inquiry for the item from xia****

    Hi dear, we may have the item instock and will double check later. Could u drop us an email at annannsg@gmail.com or leave us your mobile no and we will update u ya. Thank u! :)

  • Question : Inquiry for the item from She****May 29, 2019

    Hi, when will the next stock arrive for Mickey design?

    Thank you.

    Answer : [Re] Inquiry for the item from She****

    Hi dear, so sorry restocking date is not confirmed yet. U may wish to look at other designs ya. :)

  • Question : Inquiry for the item from 239****Mar 17, 2019

    Hi! Can I check when will Grey Courtyard be re-stocked?
    Thank you! :)

    Answer : [Re] Inquiry for the item from 239****

    Hi dear, restock will be around early April. Do keep a lookout or drop us a mail at annannsg@gmail.com and we will keep u updated. Thank u! :)

    Question : [Re] Inquiry for the item from 239****

    Thanks for your prompt reply!

    Answer : [Re] Inquiry for the item from 239****

    Thank u. :)

  • Question : Inquiry from jas****Dec 19, 2018

    Hi, is this nursing shawl full coverage (means cover the back too)? Pls advice. Thanks.

    Answer : [Re] Inquiry from jas****

    Hi dear, no it will be hanging from the neck and covers the entire front and the sides.

  • Question : Inquiry for the item from liu****Jun 15, 2018

+View all Notice, FAQ, Q&A >>
Ice Cream Dessert Cafe Shop Stall Kiosk Kitchen Toy★Kids Children Girls GIft Birthday Xmas★
Ice Cream Dessert Cafe Shop Stall Kiosk Kitchen Toy★Kids Children Girls GIft Birthday Xmas★
Item Q&A
  • Question : Inquiry related delivery from sih****Nov 16, 2019

    Hi Seller, possible to use Qprime for delivery instead?

    Answer : [Re] Inquiry related delivery from sih****

    Hi dear, yes we have added in this option. Thank u for your feedback. :)

    Question : [Re] Inquiry related delivery from sih****

    Thank u 😊

    Answer : [Re] Inquiry related delivery from sih****

    welcome :)

Portable Travel Urinal for Kids★Car Potty Leakproof Pee Bottle★Girls Boys Toddler Baby
Portable Travel Urinal for Kids★Car Potty Leakproof Pee Bottle★Girls Boys Toddler Baby
Item Q&A
  • Question : Inquiry related delivery from dyl****Nov 19, 2019

    Hi For the delivery how long does it takes?
    Can I request for store pick up?

    Answer : [Re] Inquiry related delivery from dyl****

    Hi dear, u can also self collect from Gambas Crescent. Do let us know ya and u may wish to let us know your mobile no too? Thank u! :)

    Question : [Re] Inquiry related delivery from dyl****

    But for the interface / selection only delivery..
    How to select store pick up?

    Answer : [Re] Inquiry related delivery from dyl****

    Hi dear, just let us know your mobile no and we will contact u for this. Thank u! :)

  • Question : Inquiry for the item from soo****Feb 17, 2019

    May I know what age is it suitable for? Only toddlers or up to primary school?

    Answer : [Re] Inquiry for the item from soo****

    Hi dear, as long as the child is comfortable to use it, primary sch age kids can use too,

  • Question : [About Item] Related InquiriesMar 09, 2017

    Hi! Will you restock the boy design?

    Answer : [Re] [About Item] Related Inquiries

    Hi dear, this item will be restocked in 2 weeks. Do follow our store and check back again or u can email us at annannsg@gmail.com and we will keep u updated. Thank u! :)

★Kids/Adult Halloween Costume★Superhero★Birthday Party Gift★Robe Cape Mask★Marvel★Cartoon
★Kids/Adult Halloween Costume★Superhero★Birthday Party Gift★Robe Cape Mask★Marvel★Cartoon
Item Q&A
  • Question : Inquiry related delivery from rai****Nov 19, 2019

  • Question : Inquiry related delivery from Jia****Oct 30, 2019

  • Question : Inquiry related delivery from hor****Oct 30, 2019

    hi. if i order tmrw.. can i get it on Friday? or can meet up ? coz i will be using it on Sat. for 10pax

    Answer : [Re] Inquiry related delivery from hor****

    Hi dear, yes no problem. Please do choose Qxpress delivery and place your order tonight ya. Thank u. :)

  • Question : Inquiry related delivery from Gir****Oct 26, 2019

    Hi if I order now will I be able to receive by wed?

    Answer : [Re] Inquiry related delivery from Gir****

    Hi dear, please choose Qxpress delivery and yes u can receive on Wed. Thank u! :)

  • Question : Inquiry related delivery from ani****Oct 22, 2019

    Hi,

    If I buy now when can I receive? Can receive by Friday?

    Answer : [Re] Inquiry related delivery from ani****


    Hi dear, yes please select Qxpress delivery and we can send out by tomorrow. U can receive on Friday. Thank u. :)

+View all Notice, FAQ, Q&A >>
★107pcs Starter Kit★Colourful Rainbow Sand★Space Magic Kinetic Toy Fun Activity Kids Children
★107pcs Starter Kit★Colourful Rainbow Sand★Space Magic Kinetic Toy Fun Activity Kids Children
Item Q&A
  • Question : Inquiry related delivery from peh****Nov 18, 2019

  • Question : Inquiry for the item from sks****Oct 24, 2019

  • Question : Inquiry for the item from xue****Oct 23, 2019

    Hi,

    Do the starter kit comes with the play table?

    Answer : [Re] Inquiry for the item from xue****

    Hi dear, the play table is sold separately and u can purchase from here:
    https://www.qoo10.sg/item/KINETIC-SAND-WATER-PLAY-ACTIVITY-STUDY-TABLE-DESK-TOY-MAGIC-SPACE/437315208

  • Question : Inquiry for the item from jan****Jun 24, 2019

    Hi, will you be restocking the original sand soon?
    Wanted to buy 3kg of original sand.

    Answer : [Re] Inquiry for the item from jan****

    Hi dear, the stocks will be in around 1 week's time. Do check back again ya. Thank u! :)

  • Question : Inquiry for the item from Wan****Jun 06, 2019

    Hi, can I check if you will be restocking on the original set soon?

    Answer : [Re] Inquiry for the item from Wan****

    Hi dear, the stocks for original sand will be end June. :)

    Question : [Re] Inquiry for the item from Wan****

    Thanks for the information, will look out for it!

    Answer : [Re] Inquiry for the item from Wan****

    Thank u! :)

+View all Notice, FAQ, Q&A >>
★Children Adult Face Mask★Cloth★Cotton★Cartoon★Kids Child★Haze★Flu★PM2.5★Cheap★Not Disposable
★Children Adult Face Mask★Cloth★Cotton★Cartoon★Kids Child★Haze★Flu★PM2.5★Cheap★Not Disposable
Item Q&A
  • Question : Inquiry for the item from yeo****Nov 13, 2019

    Dear seller,

    Do you have ready stock for design E for kids and design H for adults (black and Grey)?

    If i order today, how soon can you send out items as I need them by next Wednesday (20 Nov)? Thank you.

    Answer : [Re] Inquiry for the item from yeo****


    Hi dear, the items are all in ready stocks and u can receive within 3 working days if u choose Qxpress delivery. Thank u. :)

  • Question : Inquiry for the item from lot****Sep 13, 2019

    Hi, can the adult face masks (design D and E) be washed? Thanks.

    Answer : [Re] Inquiry for the item from lot****

    Hi dear, yes they can be hand washed. :)

    Question : [Re] Inquiry for the item from lot****

    Ok thanks for reply 😊

    Answer : [Re] Inquiry for the item from lot****

    welcome :)

  • Question : Inquiry related delivery from pin****Dec 07, 2018

    hi. can self collect? need to receive by Tuesday (11/12).
    Thanks.

    Answer : [Re] Inquiry related delivery from pin****

    Hi dear, sorry we do not have self collection option.

  • Question : Inquiry for the item from JLC****Nov 26, 2018

  • Question : Inquiry related delivery from sha****Oct 22, 2018

    Able to do self-collection?

    Answer : [Re] Inquiry related delivery from sha****

    Hi dear, sorry no self collection available.

+View all Notice, FAQ, Q&A >>
Thermal Kids Straw Water Bottle Flask Cup Jar Thermos Stainless Steel Insulated Children Tumbler BPA
Thermal Kids Straw Water Bottle Flask Cup Jar Thermos Stainless Steel Insulated Children Tumbler BPA
Item Q&A
  • Question : Inquiry for the item from Che****Nov 10, 2019

  • Question : Inquiry for the item from tin****Aug 11, 2019

    Where to buy spare straw for the bottle??

    Answer : [Re] Inquiry for the item from tin****

    Hi dear, we will be bringing in the replacement cap and straw in a few months time, do keep a lookout ya. :)

  • Question : Inquiry for the item from inn****Jun 22, 2019

    Hi, is there replacement straw for the thermal bottle?

    Answer : [Re] Inquiry for the item from inn****

    Hi dear, we do not sell the replacement straw for now but we will consider bringing in in future. Thanks.

    Question : [Re] Inquiry for the item from inn****

    Ok, that’s great. Is it possible to let me know when you are bringing in?

    Answer : [Re] Inquiry for the item from inn****

    Hi dear, we do not have a confirmed date for this, hence u may wish to check back on our listing again. Thank u! :)

  • Question : Inquiry for the item from eve****May 05, 2019

    Hi there,
    Can i check will you restock for the hello kitty design? When will that be?

    Answer : [Re] Inquiry for the item from eve****

    Hi dear, restock will be in 2 weeks' time, thank u.

  • Question : Inquiry for the item from ann****Apr 27, 2019

+View all Notice, FAQ, Q&A >>
Baby Cot Queen King Single Waterproof Bedsheet Bed Sheet Cover★Mattress Protector★Quilt Blanket
Baby Cot Queen King Single Waterproof Bedsheet Bed Sheet Cover★Mattress Protector★Quilt Blanket
Item Q&A
  • Question : Inquiry related delivery from cel****Nov 09, 2019

    Hi seller, if I make this order now... When u will send out?

    Answer : [Re] Inquiry related delivery from cel****

    Hi dear, we can send it out tomorrow if your order is in today. Please choose Qxpress delivery if u need it urgently. Thank u. :)

  • Question : Inquiry for the item from fra****Aug 12, 2019

    Hi Seller, I already have a waterproof protector below and layer with a cot bedsheet. I want to have 1 more layer on top as a liner for my cot bedsheet so I don't have to change bedsheet often when leaking from diaper. May I know the waterproof means your mat will absorb the leak because I don't want waterproof surface and the leak stay on top and get onto the baby.. I'm looking at Design A & Design D, may I know other than the material, what's the difference?

    Answer : [Re] Inquiry for the item from fra****

    Hi dear, the waterproof layer is underneath the sheet, the top layer is water absorbent. Design A is made from bamboo fibre whereas Design D is made from cotton and has got more designs. :)

    Question : [Re] Inquiry for the item from fra****

    Ok, for design A and design D, what's the waterproof material made of? And will the mat have any noise when baby is moving..

    Answer : [Re] Inquiry for the item from fra****

    Hi dear, the waterproof layer is made of TPU and both wont have sound. Design A would be better as it is thinner and definitely no sound Thank u.

  • Question : Inquiry for the item from ako****Aug 12, 2019

    Is this a mattress protector used underneath mattress cover?

    Answer : [Re] Inquiry for the item from ako****

    Hi dear, u can lay either on top or underneath the bedsheet depending on needs and preferences. :)

  • Question : Inquiry for the item from she****Jun 02, 2019

    Hi, i am looking for waterproof bedsheet for baby cot mattress with elastic band to fit/wrap whole mattress. Which design fits this description?

    Answer : [Re] Inquiry for the item from she****

    Hi dear, Design A 70x120 and 80x120cm sheets come with the elastic band to tie onto the mattress. :)

    Question : [Re] Inquiry for the item from she****

    Thank you for the prompt response! May I clarify further - is the Design A a bedsheet? Or is it just like a mat with elastic band?

    Answer : [Re] Inquiry for the item from she****

    Hi dear, it is a mat with elastic band. Thank u

  • Question : Inquiry for the item from tan****May 30, 2019

    Hi
    For design A, if i want to buy for single size bed, what is the size i should buy?

    Answer : [Re] Inquiry for the item from tan****

    Hi dear, u can purchase from this item page instead:
    https://www.qoo10.sg/item/CHEAPEST-GIFT-SINGLE-QUEEN-KING-SIZE-FITTED-SHEET-WATERPROOF/488470574

+View all Notice, FAQ, Q&A >>
★NEW DESIGNS★CHEAPEST DEAL★Castle House Princess Tent★Air Filled Balls★
★NEW DESIGNS★CHEAPEST DEAL★Castle House Princess Tent★Air Filled Balls★
Item Q&A
  • Question : Inquiry for the item from lim****Nov 06, 2019

  • Question : Inquiry for the item from sum****Oct 10, 2019

    Hi when your stock for TT23 will be available?

    Answer : [Re] Inquiry for the item from sum****

    Hi dear, restocking date will be in Nov. Thank u. :)

    Question : [Re] Inquiry for the item from sum****

    So the fast food tent will be available on Nov?

    Answer : [Re] Inquiry for the item from sum****

    Sorry fast food tent restocking date is unknown.

  • Question : Inquiry for the item from j_h****Oct 07, 2019

    Hi is the carpet for the palace tent thick enough for child to sleep?

    Answer : [Re] Inquiry for the item from j_h****

    Hi dear, yes it is quite thick and is comfortable enough for a small child to lie on. :)

  • Question : Inquiry for the item from sit****Jun 01, 2019

    Hi,

    I requested to exchange my order without full set. Some accessories were missing. No one was replied till now.

    Answer : [Re] Inquiry for the item from sit****

    I communicated since yesterday.

    Question : [Re] Inquiry for the item from sit****

    Hi dear, so sorry about it. Can we confirm that the 12pcs of size A sticks are missing?

    Answer : [Re] Inquiry for the item from sit****

    Yes. Is confirm 12pcs of size A sticks are missing. May I know when can I get the excitement? My daughter is keep asking me about her playhouse 😁

    Question : [Re] Inquiry for the item from sit****

    Hi dear, we will deliver the missing sticks to you by this Wednesday. Sorry for the inconvenience caused.

    Answer : [Re] Inquiry for the item from sit****

    Ok please

    Question : [Re] Inquiry for the item from sit****

    Thank u for your kind understanding. :)

  • Question : Inquiry for the item from js_****May 25, 2019

+View all Notice, FAQ, Q&A >>
★FREE Delivery★Muslim Swimming Costumes★Burqini Burkini★Plus Size★Long Dress Baju★Conservative
★FREE Delivery★Muslim Swimming Costumes★Burqini Burkini★Plus Size★Long Dress Baju★Conservative
Item Q&A
  • Question : Inquiry for the item from Iqb****Nov 06, 2019

    Hi can i check with u if the swimming costume is thick material? And also for delivery if i order by 8nov, can i receive the item before 18th Nov? As for the size if my wt is 99 and ht is 165 which size should i buy?

    Answer : [Re] Inquiry for the item from Iqb****

    Hi dear, it is the normal swimming costume material and not overly thick ya. :)
    Yes please choose Qxpress delivery and u can definitely receive in time. Please do refer to the size chart as some may prefer a looser or closer fit. Thank u! ::)

  • Question : Inquiry for the item from aqu****Aug 12, 2019

    Hi seller i normally wear size S so which size must i choose for not too body hugging? Size L or Xl is to pick?

    Answer : [Re] Inquiry for the item from aqu****

    Hi dear, u may wish to refer to the measurement. We would suggest u get just 1 size bigger as the length of sleeves and pants may not be suitable. Thank u.

  • Question : Inquiry for the item from ira****Jul 02, 2019

  • Question : Inquiry for the item from hih****Jun 25, 2019

    Hi, may I know what's the main difference between Designs A and B?

    Answer : [Re] Inquiry for the item from hih****

    Hi dear, for Design A, the head dress is attached to the top. For Design B, it is separate. :)

  • Question : Inquiry related delivery from boc****Feb 27, 2019

    Friend regarding order no. 290837118, can send me today? I need it by saturday. Its very urgent!!

    Answer : [Re] Inquiry related delivery from boc****

    Hi dear, we will ship out today and u can receive tomorrow, Thank u! :)

    Question : [Re] Inquiry related delivery from boc****

    Thank you so much!! Really Appreciated it!!

    Answer : [Re] Inquiry related delivery from boc****

    Thank u too! :)

+View all Notice, FAQ, Q&A >>
★2 Sizes★Baby Umbrella Stroller Pram Air Travel Carrier Storage Bag★Aeroplane Flight Stowing Casing
★2 Sizes★Baby Umbrella Stroller Pram Air Travel Carrier Storage Bag★Aeroplane Flight Stowing Casing
Item Q&A
  • Question : Inquiry for the item from joy****Oct 29, 2019

    Hi seller , for the standard stroller bag is there any shoulder straps and can it fit stroller size 28 L x 45 W x 57 H?
    And if I buy tomorrow can i get by this week ?

    Answer : [Re] Inquiry for the item from joy****

    Hi dear, there is no stroller strap. U can check your stroller folded measurement against the bag size ya. The standard stroller bag should be able to fit. If u choose Qxpress delivery and place your order today, u can receive it on Thursday. Thank u! :)

  • Question : Inquiry for the item from ela****Apr 16, 2019

    Can fit side by side umbrella stroller?

    Answer : [Re] Inquiry for the item from ela****

    Hi dear, please measure your folded stroller dimension against the measurements given on item page. Thanks. :)

  • Question : Inquiry for the item from joy****Mar 25, 2019

    Hi,

    I would like to find out which carrier is suitabe for Combi Handy 4 Auto Cas Plus stroller.

    Thanks,
    Joycelyn

    Answer : [Re] Inquiry for the item from joy****

    Hi dear, the measurements of the bags are as stated. U may wish to measure your folded stroller and decide ya. Thank u. :)

  • Question : 关于运送app****会员的咨询。Mar 02, 2019

    I can self collect

    Answer : [Re] 关于运送app****会员的咨询。

    Hi dear, sorry no self collection available. Please place the order tonight choosing Qxpress delivery and we can ship out tomorrow. Delivery will be on Tuesday. :)

  • Question : Inquiry related delivery from wss****Jan 19, 2019

    Hi, I have placed my order on 13Jan 2019 and opt for qexpress delivery as the promised delivery time is 5 days.
    However, three item still in status of shipping requested on 18 Jan.
    May I know whether the item has been posted? Will i be able to get it before 23Jan ?

    Answer : [Re] Inquiry related delivery from wss****

    Hi dear, so sorry for the delay. We had dropped u a msg earlier but it didnt seem to reach u. The stoks will only be in 1.5 weeks from now, hence u may wish for a cancellation. We only have the umbrella stroller bag in stock. Apologies for the inconvenience caused.

    Question : [Re] Inquiry related delivery from wss****

    Then I'll choose to refund as I need it urgently. I'll buy at other place. Please refund the money to me. Thanks.

    Answer : [Re] Inquiry related delivery from wss****

    Hi dear, we had cancelled the order and Qoo10 will automatically refund u for this. Sorry for the inconvenience caused and have a great trip! :)

+View all Notice, FAQ, Q&A >>
Kinetic Sand Water Play Activity Study Table Desk Toy★Magic Space Kids Children Birthday Xmas Gift
Kinetic Sand Water Play Activity Study Table Desk Toy★Magic Space Kids Children Birthday Xmas Gift
Item Q&A
  • Question : Inquiry for the item from sme****Oct 23, 2019

  • Question : Inquiry related delivery from sme****Oct 23, 2019

    Hi, can self collect? If not, if order today, when can I received? Need it by Sunday, 27/10. Tks

    Answer : [Re] Inquiry related delivery from sme****

    Further to the above, there is a shipping charge when I group the table and sand in a cart. Tried to delete and add again numerous times, but each time, there’s always a shipping cost. Please advise shipping if I can receive it by this Sunday. Tks

    Question : [Re] Inquiry related delivery from sme****

    Hi dear, yes if u place order today, we can ship out tomorrow. U can receive on Friday ya. :)
    U can just add the table and sand to cart and check out. The shipping fee of $3.99 will be automatically waived once the purchases hit at least $51. Thank u! :)

    Answer : [Re] Inquiry related delivery from sme****

    I have placed my orders and looking forward to the delivery. Trust the children will be happy to receive their gifts! Cheers

    Question : [Re] Inquiry related delivery from sme****

    Thank u! :)

  • Question : Inquiry for the item from Mai****Sep 18, 2019

    Hi seller, for model A, possible to buy just the cover but not the chair? Thanks

    Answer : [Re] Inquiry for the item from Mai****

    Hi dear, sorry not possible as it comes in a set. :)

  • Question : Inquiry for the item from van****Jun 19, 2019

    Hi seller, please let me know when original sand is available for order. Thank you

    Answer : [Re] Inquiry for the item from van****

    Hi dear, u can drop us a mail at annannsg@gmail.com and we will keep u updated once stocks are in. Thank u! :)

  • Question : Inquiry for the item from 239****Jun 03, 2019

+View all Notice, FAQ, Q&A >>
★FREE GIFT★Total Body Support Head Pillow Padding Cushion★Baby Infant Newborn★JJ★Car Seat Stroller Rocker Pram Chair★Cole
★FREE GIFT★Total Body Support Head Pillow Padding Cushion★Baby Infant Newborn★JJ★Car Seat Stroller Rocker Pram Chair★Cole
Item Q&A
  • Question : Inquiry related delivery from Lyn****Oct 22, 2019

  • Question : Inquiry for the item from prn****Sep 23, 2019

    i dont understand the option given, with just one photo how to choose the style? and need to add $6 plus? so the $3 is for what?

    Answer : [Re] Inquiry for the item from prn****

    Hi dear, the pricing is different for different items. Just click on the item u would like to order and u can see the pricing when u add to cart. :)

  • Question : Inquiry for the item from wan****Sep 23, 2019

    Hi, will you have a restock of the car seat strap soon?

    Thanks.

    Answer : [Re] Inquiry for the item from wan****

    Hi dear, sorry the restocking date is unknown as yet.

  • Question : Inquiry for the item from ste****Jun 05, 2019

    I would like to purchase Design B & C in pink together as a set. May I know if any more stock for Design C the pink strap cover?

    Answer : [Re] Inquiry for the item from ste****

    Hi dear, sorry no more stocks for design C.

  • Question : Inquiry for the item from poh****Mar 11, 2019

    Hi when will design B, black come in stock? Hope to hear from you soon. Thanks

    Answer : [Re] Inquiry for the item from poh****

    Hi dear, sorry black won’t be instock anytime soon. Do consider Grey ya? Thank u. :)