Q&A board

Q & A Lists
Item Question & Answer
[IPKN] EstherLovesYou Twinkle Color Correcting Blur Pact- Limited edition/ Korea Cosmetic/ TT BEAUTY
[IPKN] EstherLovesYou Twinkle Color Correcting Blur Pact- Limited edition/ Korea Cosmetic/ TT BEAUTY
Item Q&A
[TONYMOLY X MONSTAX ] LIPTONE GET IT TINT S Collaboration Edition★Shipping with member postcard
[TONYMOLY X MONSTAX ] LIPTONE GET IT TINT S Collaboration Edition★Shipping with member postcard
Item Q&A
  • Question : Inquiry for the item from Zoe****Jan 17, 2020

  • Question : Inquiry for the item from 261****Feb 03, 2019

  • Question : Inquiry from Sar****Oct 11, 2018

  • Question : Inquiry for the item from lil****Oct 10, 2018

    if i bought no2 will it come witht the photo card? if have will it come with photo as here have 2 person as i want is the guy in red.... as it for a gift... please advise.

    Answer : [Re] Inquiry for the item from lil****

    Sorry we are not 100% sure that we can ship out cards for the item cause the card is about to be out of stock soon.

  • Question : Free GiftOct 10, 2018

[The History of Whoo] Whitening/Essence/Sun cream/BB Cream/Cushion/Pact/Powder/Sample/Free /cellcure
[The History of Whoo] Whitening/Essence/Sun cream/BB Cream/Cushion/Pact/Powder/Sample/Free /cellcure
Item Q&A
  • Question : Inquiry for the item from yaj****Jan 12, 2020

    Hi. Is this item available? What is the expiry date for #17?

    Answer : [Re] Inquiry for the item from yaj****

    Please refer to the 13th response. Thank you.

    Question : [Re] Inquiry for the item from yaj****

    Where is the 13th resoonse?

    Answer : [Re] Inquiry for the item from yaj****

    Oh u mean 13th jan response... i've also replied you yesterday. Waiting for your further reply.

    Question : [Re] Inquiry for the item from yaj****

    I'm very sorry for the delay.
    Your order has been discontinued
    Advanced to the following products.

    Due to the Lunar New Year holiday in Singapore, delivery delay is expected.
    If you do, please enclose the service product with the additional order
    We will make your sense of gains great.

    Thank you.

Happy Bath] Natural Body Wash Line / Big Size 900ml / Amorepacific / Natural Real Moisture/TTBEAUTY
Happy Bath] Natural Body Wash Line / Big Size 900ml / Amorepacific / Natural Real Moisture/TTBEAUTY
Item Q&A
[The history of Whoo] CUSHION/ COMPACT/ PACT/ POWDER/ BB / CC/ SUN CARE
[The history of Whoo] CUSHION/ COMPACT/ PACT/ POWDER/ BB / CC/ SUN CARE
Item Q&A
  • Question : Inquiry for the item from chl****Jan 07, 2020

    Hi jewellery powder have stock now

    Answer : [Re] Inquiry for the item from chl****

    It is a running product now. However, the price is being corrected due to product pricing error. Orders will be available next week.

  • Question : Inquiry for the item from yaj****Dec 12, 2018

    When will u restock History of Whoo Radiant White Essence Moisture Pact? See attached.

    Answer : [Re] Inquiry for the item from yaj****

    Thanks for your message.
    We only have Radiant white moisture cushion foundation #21
    and Seol whitening powder pact #23 in stock currently.
    If you place an order then we can place an order from the main vendor of the whoo right away but it takes about 5 to 7 business days to restock.
    Thanks

  • Question : Inquiry related delivery from ccn****Aug 27, 2018

    Hi seller, my order has been pending since beginning og August and I have yet to receive. This is getting too long. Can I know the status? Cart number is 120547602. Thks.

    Answer : [Re] Inquiry related delivery from ccn****

    Dear customer.
    I'm so sorry but I'll check and get back to you.

    Question : [Re] Inquiry related delivery from ccn****

    Any updates seller? Still not received.......

    Answer : [Re] Inquiry related delivery from ccn****

    This item was shipped out on August 6.
    It took a long time to check the records from the warehouse and the records from which the goods were shipped.
    The shipment was sent, but I don't think we've arrived at the center.
    In this case, the possibility of loss is very high.
    That mean We lost that item
    we can not action anything
    I'll take the refund procedure if you want.

    Question : [Re] Inquiry related delivery from ccn****

    The delivery status was never updated. Please refund amount or re-send item. Thks.

    Answer : [Re] Inquiry related delivery from ccn****

    Please refund, I cant put in refund request because of the status. Seller, you have not updated the status! Thks.

    Question : [Re] Inquiry related delivery from ccn****

    Unable to confirm because it was lost during delivery.
    So I'm really sorry that I only have to refund.

  • Question : Inquiry related delivery from lis****May 16, 2018

    Dear seller

    If I order today, is it possible to receive it before this Saturday 19 May 2018 ?

    I’m flying to USA on Sunday 20 May 2018. I need it urgently. Please advise.

    Thank you

    Answer : [Re] Inquiry related delivery from lis****

    First of all, I can tell you that the courier left two hours ago.
    And you should wait for a week at the earliest to receive the goods.
    Three days is too short.

  • Question : Inquiry for the item from aut****Jan 21, 2018

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[BELIF]NEW 유쓰 크리에이터 에이지 넉다운 라인/크림 /에센스/ 토너/ TTBEAUTY
[BELIF]NEW 유쓰 크리에이터 에이지 넉다운 라인/크림 /에센스/ 토너/ TTBEAUTY
Item Q&A
[innisfree] Water Fit Cushion SPF50+/Sensitive Sun Cushion /Skinny Coverfit Cushion /cushion case/
[innisfree] Water Fit Cushion SPF50+/Sensitive Sun Cushion /Skinny Coverfit Cushion /cushion case/
Item Q&A
  • Question : Inquiry for the item from Aud****Dec 26, 2019

    Hi there should be no shade for the sun cushion right?

    Answer : [Re] Inquiry for the item from Aud****

    Of course. no shade.

  • Question : Inquiry for the item from eun****May 01, 2019

    Is this Skinny Cover refill available now? What's the expiry date?

    Answer : [Re] Inquiry for the item from eun****

    Yes, Skinny cover refills are in stock. The expiry date is until 2020.

  • Question : Long wear cushionJun 24, 2016

    Hi, does the item comes with refill ? Meaning total 1 main + 1 refill or just 1 main ? Thanks

    Answer : [Re] Long wear cushion

    Hello customer.
    Thanks for asking.
    It comes with main 1 only.

  • Question : Any refil includedDec 03, 2015

    Hi seller just want to know the price for long wear cushion SPF50+ c/w refill for the price $26+?
    Pamela

    Answer : [Re] Any refil included

    Hi,
    Thank you for your interest in our item.
    It contains of main cushion(only refill one).
    Thank you.

  • Question : Whoo Bb cushionOct 31, 2015

    Is the promotion still on $62 for 1+2 refills #21

    Answer : [Re] Whoo Bb cushion

    Hi buyer,
    Thank you for your interest in our item.
    It is on $62 for 1+2 refills #21 untill this week.
    Thank you.

+View all Notice, FAQ, Q&A >>
[HERA] 센슈얼 립 세럼 글로우 / SENSUAL LIP SERUM GLOW / 新規感覚水生口紅 /韓国化粧品/TTBEAUTY
[HERA] 센슈얼 립 세럼 글로우 / SENSUAL LIP SERUM GLOW / 新規感覚水生口紅 /韓国化粧品/TTBEAUTY
Item Q&A
[Mamonde] Creamy Multi Color Balm / Creamy Eye Color Balm /AMOREPACIFIC /Korean Cosmetics ♥ TTBEAUT
[Mamonde] Creamy Multi Color Balm / Creamy Eye Color Balm /AMOREPACIFIC /Korean Cosmetics ♥ TTBEAUT
Item Q&A
  • Question : Inquiry for the item from jac****Dec 17, 2019

    Hi seller,

    Do you still have stock for. The mamonde eye col balm kn #8 ?

    Thank you.

    Answer : [Re] Inquiry for the item from jac****

    The product is currently discontinued. However, 1,2,4,6 can be delivered if ordered. Thank you.

    Question : [Re] Inquiry for the item from jac****

    Noted thanks

    Answer : [Re] Inquiry for the item from jac****

    thank you

[ATOMY] 애터미 앱솔루트 스팟 아웃 에센스  / Absolute Spot-Out Cream 50ml   ( Toner LotionSerumA
[ATOMY] 애터미 앱솔루트 스팟 아웃 에센스 / Absolute Spot-Out Cream 50ml ( Toner LotionSerumA
Item Q&A
  • Question : Inquiry for the item from 239****Dec 15, 2019

    Hi, as you have guaranteed that it is 100% official products, can I ask what is the expiry date for the spot-out cream? For the essence and the cream, which is more effective in reducing spots/pigmentation? Thanks!

    Answer : [Re] Inquiry for the item from 239****

    We will prepare and ship the product as soon as your order. It is a product that has a fast turnaround date and no expiration date. At the time of delivery, the product has a shelf life of more than 2 years.

[Holika Holika] Black Caviar Anti-Wrinkle 3set [Skin+Emulsion+Cream] Korean Cosmetics/ TTBEAUTY
[Holika Holika] Black Caviar Anti-Wrinkle 3set [Skin+Emulsion+Cream] Korean Cosmetics/ TTBEAUTY
Item Q&A
  • Question : Inquiry for the item from tig****Dec 10, 2019

  • Question : Inquiry for the item from tig****Dec 08, 2019

  • Question : Inquiry for the item from sik****Dec 07, 2018

[HERA] HD Perfect Powder/ Korean Cosmetics/ The Golden Fishery
[HERA] HD Perfect Powder/ Korean Cosmetics/ The Golden Fishery
Item Q&A
  • Question : Inquiry for the item from von****Dec 10, 2019

    Hi, do you still have stock for No. 1 Skin Beige?

    Answer : [Re] Inquiry for the item from von****

    Changed to No. 17 Pink Beige, No. 21 Natural Beige, No. 23 True Beige. We will fix the product page within 3 days Thank you.

  • Question : Inquiry for the item from bin****Jul 18, 2018

    Hi, do you still have stock for #02 air pink?

    Answer : [Re] Inquiry for the item from bin****

    Due to the weather, we're getting behind in our order.
    We don't have that product in stock at the moment.

  • Question : Inquiry related delivery from bin****Sep 15, 2017

    Hello, when are you going to send my order (228276129)? It's been 1 week.

    Answer : [Re] Inquiry related delivery from bin****

    Dear customer, please check reply for your previous email. Thank you.

[Sulwhasoo] Hydro-aid LINE/ Cream /  Mist / UV Protection Fluid
[Sulwhasoo] Hydro-aid LINE/ Cream / Mist / UV Protection Fluid
Item Q&A
  • Question : Inquiry for the item from Eve****Dec 09, 2019

    Please advise the expiry date for the mist. Thanks

    Answer : [Re] Inquiry for the item from Eve****

    Sulwhasoo products have a fast turnaround date and have no shelf life. Thank you.

  • Question : Moisturizing lifting creamSep 27, 2015

    hii

    The new stock is supposed to be moisturizing soothing cream. Pls confirm which one you are selling
    moisturizing or soothing cream ?

    Answer : [Re] Moisturizing lifting cream

    Hi buyer,
    It was renovated in HYDRO-AID MOISTURIZING SOOTHING CREAM.
    Thank you.

[belif] MOISTURIZER LINE/ Oil control moisturizer fresh/ Milky moisturizer hydra balancing...
[belif] MOISTURIZER LINE/ Oil control moisturizer fresh/ Milky moisturizer hydra balancing...
Item Q&A
  • Question : Inquiry for the item from sha****Dec 05, 2019

    hi whats the expiry for oil control fresh moisturiser?

    Answer : [Re] Inquiry for the item from sha****

    We do not have stock in our shop. In general, however, we will make sure that fresh items are shipped as soon as they are available.

  • Question : Inquiry for the item from sha****Nov 07, 2017

    what is the expiry date for fresh oil control moisturizer?

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,
    Expiry date for Oil control moisturizer fresh is 2019.11.21.
    Thank you.

[belif] Moisture bomb cushion- Pink bullet 15gx2 ☆★TT BEAUTY☆★ Korean Cosmetics
[belif] Moisture bomb cushion- Pink bullet 15gx2 ☆★TT BEAUTY☆★ Korean Cosmetics
Item Q&A
  • Question : Inquiry for the item from wis****Nov 22, 2019

    Hi, what colour are you selling? Natural beige?

    Answer : [Re] Inquiry for the item from wis****

    Moisture lines include pink, light beige and natural beige, and cover lines include light beige and natural beige. As soon as a new product is released, we will revise the detail page soon. Thank you.

    Question : [Re] Inquiry for the item from wis****

    I would like to get the natural beige color but do not see any options to select. Can I still order now? Thanks

    Answer : [Re] Inquiry for the item from wis****

    Thank you. We have modified the options for your requested product page. We apologize for the late reply and response. If you order, we will enclose a sample service as possible. Thank you.

Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] Gongjinhyang_Mi : Jewelry Powder 28g
Korean Cosmetics ♥ The Golden Fishery [the history of Whoo] Gongjinhyang_Mi : Jewelry Powder 28g
Item Q&A
  • Question : Inquiry for the item from 233****Nov 26, 2019

    Hi,

    For the jewelry powder, does colour #02 (Bright Pink) contain any shimmer? For fair skin, should I choose 01 or 02? Thanks

    Answer : [Re] Inquiry for the item from 233****

    01 is beige 02 is light pink. Pink 02 is recommended.

  • Question : Inquiry for the item from Sha****May 08, 2018

    Hi is the beige loose powder with compact casing in stock? I previously bought a lipstick and it took more than a month to reach as it was out of stock. Also when is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from Sha****

    Dear Customer.
    I'm writing it down in case you can't see it well. 2021/02/08
    And I apologize for the earlier delay in shipping. It took time to get the inventory.
    I just checked. The stock of powder is still have it
    Thank you.

  • Question : CoverageSep 05, 2015

    Does this powder have good coverage?
    Which color is more natural? 1 or 2?

    Answer : [Re] Coverage

    Hi buyer,
    It's normal coverage.
    This is a light powder type.
    This makes the skin glow and naturally cover.
    If you want high coverage, you should use pact or twincake type.
    Thanks.

  • Question : loose powderApr 30, 2015

    Hi, is this item loose powder or compact powder? Thanks

    Answer : [Re] loose powder

    This item loose powder.
    Thanks.

[HERA]EXCEPTIONAL EAU DE PARFUM /헤라의 대표 향수 익셉셔널 오 드 퍼퓸/CULLCERE
[HERA]EXCEPTIONAL EAU DE PARFUM /헤라의 대표 향수 익셉셔널 오 드 퍼퓸/CULLCERE
Item Q&A
[HERA] 페이스메이컵 COLLECTION / BLACK FOUNDATION / BLACK CONCEALER ▶2019 NEW BLACK FOUNDATION◀
[HERA] 페이스메이컵 COLLECTION / BLACK FOUNDATION / BLACK CONCEALER ▶2019 NEW BLACK FOUNDATION◀
Item Q&A
  • Question : Inquiry for the item from bec****Nov 16, 2019

    Will the Christmas edition Hera Black Cushion be coming out soon?

    Answer : [Re] Inquiry for the item from bec****

    It was released on November 1, but unfortunately it is currently out of stock.

  • Question : Inquiry for the item from vel****Oct 27, 2019

    do u have 21W2, french vanilla for black foundation?

    Answer : [Re] Inquiry for the item from vel****

    21W2 is sold only at AMOREPACIFIC's direct sales mall. The price is about $ 88 in Singapore and we don't sell it. If you want, we will register you as a new product. We recomand you to find out if you can buy in other shops at the prices we normally sell.

[HERA]MAGIC STARTER 35ml (SPF25 PA++ ) /TT BEAUTY/ Korean Cosmetics
[HERA]MAGIC STARTER 35ml (SPF25 PA++ ) /TT BEAUTY/ Korean Cosmetics
Item Q&A
  • Question : Inquiry for the item from sno****Nov 08, 2019

    Hi how long will it take for delivery if I order today?

    Answer : [Re] Inquiry for the item from sno****

    Products with high turnover date will be shipped from Korea 2-3 days after order. Thank you.

[Sulwhasoo] NEW Perfecting Cushion EX/NEW Limited Edition Line Peach Blossom  Korean cosmetics/
[Sulwhasoo] NEW Perfecting Cushion EX/NEW Limited Edition Line Peach Blossom Korean cosmetics/
Item Q&A
  • Question : Inquiry for the item from jen****Nov 06, 2019

    Does the sulwhasoo perfecting cushion ex refill comes with a puff in the packing ?

    Answer : [Re] Inquiry for the item from jen****

    Refill contains 1 puff. Thank you.

  • Question : Inquiry for the item from ema****Aug 17, 2019

  • Question : Inquiry related cancel and refund from eun****Jul 28, 2019

    Hi Seller, it’s been more than a month and I still did not received my item. Since there’s no further update on delivery status, please arrange to refund as I do not wish to wait any longer.

    Answer : [Re] Inquiry related cancel and refund from eun****

    I'm very sorry to keep you waiting for a long time, sir.
    We've helped you with the cancellation/refund process

  • Question : Inquiry for the item from xst****Jul 08, 2019

  • Question : Inquiry for the item from pau****May 26, 2019

    May I know when is the expiry date of the lip palette

    Answer : [Re] Inquiry for the item from pau****

    Sulwhasoo's lip palette doesn't come out of the head office anymore. I'm really sorry.

+View all Notice, FAQ, Q&A >>
[the history of Whoo] Cheongidan Hwahyun Essence 50ml / LG care /Korean Cosmetics ♥ TT BEAUTY
[the history of Whoo] Cheongidan Hwahyun Essence 50ml / LG care /Korean Cosmetics ♥ TT BEAUTY
Item Q&A
  • Question : Inquiry for the item from lhh****Oct 28, 2019

  • Question : Inquiry for the item from haz****Dec 08, 2018

    Hello, Exp date please?

    Answer : [Re] Inquiry for the item from haz****

    Cause it's weekend, I cannot check and answer your question.
    So please let me check on Monday and let you know.
    Thanks.

    I checked the inventory and we don't have in stock currently.
    Sorry.
    (Dec 10, 2018 17:18)

[The History Of Whoo] Luxury Lip Rouge/ Luxury Lipstick/ Luxury Lip Gloss/ Royal Lip Balm/Lip Essenc
[The History Of Whoo] Luxury Lip Rouge/ Luxury Lipstick/ Luxury Lip Gloss/ Royal Lip Balm/Lip Essenc
Item Q&A
  • Question : Inquiry for the item from ten****Oct 24, 2019

    Hi,May I know luxury lip Rouge #25 rosy coral have stock available now?

    Answer : [Re] Inquiry for the item from ten****

    In stock. Thank you.

    Question : [Re] Inquiry for the item from ten****

    I just placed order.
    Thanks!

    Answer : [Re] Inquiry for the item from ten****

    We will be preparing for shipment to Korea on October 29th. Thank you.

    Question : [Re] Inquiry for the item from ten****

    Ok,thanks!

    Answer : [Re] Inquiry for the item from ten****

    Thank you. We will feedback as soon as the shipment proceeds.

  • Question : Inquiry for the item from 236****Oct 09, 2019

  • Question : availabilityApr 08, 2018

    Hi,

    Has your stock Luxury lipstick no. 25 arrive?

    Answer : [Re] availability

    unfortunately
    The goods have not arrived yet.
    If the goods have arrived
    It will begin shipping sequentially.

    Question : [Re] availability

    I have yet to place an order. if you have stock then I will order now. thanks.

    Answer : [Re] availability

    I have yet to place an order. if you have stock then I will order now. thanks.

    Question : [Re] availability

    We don't have it in stock yet.
    but if you order, we'll order the product to main company

  • Question : availabilityMar 24, 2018

    Hi,

    if I place order for Luxury Lipstick #25 now, when likely will I receive it?

    Answer : [Re] availability

    Dear Customer.
    The product is currently out of stock.
    We'll be in stock next week.
    We'll send it to you as soon as the stock comes in.
    thnk you

  • Question : Inquiry for the item from are****Feb 23, 2018

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