Q&A board

Q & A Lists
Item Question & Answer
[Bundle of 4]★ PATCH FETCH  Hair Color Treatment Ampoule for hair [10 color] Hair Dye ★
[Bundle of 4]★ PATCH FETCH Hair Color Treatment Ampoule for hair [10 color] Hair Dye ★
Item Q&A
  • Question : Inquiry for the item from ang****Dec 06, 2019

  • Question : Inquiry for the item from swe****Sep 12, 2019

    My are damaged, bitter, dryness can use this?

    Answer : [Re] Inquiry for the item from swe****

    It also can be use it but dont apply too much

  • Question : Inquiry from loo****Jul 22, 2019

    Hi, i select self pick up at the shop. I will be reaching around 7pm can? Thanks.

    Answer : [Re] Inquiry from loo****

    can our operation hour is 11 to 10 pm

    Question : [Re] Inquiry from loo****

    Ok, sure. Thanks for your reply.

    Answer : [Re] Inquiry from loo****

    welcome

  • Question : Inquiry related delivery from lau****Jun 19, 2019

    Hi,
    Received one part of my items today, will I be receiving the remaining items separately?

    Missing items: 297911106

    Thanks

    Answer : [Re] Inquiry related delivery from lau****

    Sorry We will be send your missing item today

    Question : [Re] Inquiry related delivery from lau****

    Ok thanks, just received them all today.
    Have tried the bleach, I have very black hair, bleaching once for 40min doesn't really show on my hair, it looks dark brown now. Do I have to bleach a few more times to get a more lighter shade before I use the colour treatment?

    Answer : [Re] Inquiry related delivery from lau****

    yes It will be better bleach a few more times to get a more lighter

  • Question : Inquiry for the item from fel****Jan 23, 2019

    can u add store pickup for this item?

    Answer : [Re] Inquiry for the item from fel****

    Dear customer,

    Store pickup option is now available as requested.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
[MORE KimChi]★Best No.1 More KimChi Products korea spicy kimchi
[MORE KimChi]★Best No.1 More KimChi Products korea spicy kimchi
Item Q&A
[MiracleMill]★Konjac noodle / foodstuff SET★Low Calories / Diet / Healthy / Korean food /B2C17_115
[MiracleMill]★Konjac noodle / foodstuff SET★Low Calories / Diet / Healthy / Korean food /B2C17_115
Item Q&A
★SINSONG FOOD★Korean Food / Red Hot Pepper Paste / Sauce / Soup / Cup Soup / Pepper / B2C17_152
★SINSONG FOOD★Korean Food / Red Hot Pepper Paste / Sauce / Soup / Cup Soup / Pepper / B2C17_152
Item Q&A
  • Question : Inquiry for the item from vpy****Nov 04, 2019

    Interested in the red hot pepper paste. May I know the exp date for this batch please? Thank you.

    Answer : [Re] Inquiry for the item from vpy****

    Sorry we dont have stock for red hot pepper paste

    Question : [Re] Inquiry for the item from vpy****

    Ok, thank you.

    Answer : [Re] Inquiry for the item from vpy****

    welcome

  • Question : fermented seasoning(vegetable)- fermented seasoning(rice)-Oct 05, 2018

    how to use? cook soup ? cook noodle soup? spicy ?

    Answer : [Re] fermented seasoning(vegetable)- fermented seasoning(rice)-

    Dear customer,

    Please tell us the item that you are inquiring about.
    Thank you very much.

    Question : [Re] fermented seasoning(vegetable)- fermented seasoning(rice)-

    fermented seasoning(vegetable)-
    fermented seasoning(rice)

    Answer : [Re] fermented seasoning(vegetable)- fermented seasoning(rice)-

    Dear customer,

    They are broth to season the soup when boiling and are not spicy.
    Thank you very much.

  • Question : Inquiry for the item from For****May 01, 2018

    Hi
    May I know the cold noodle with soup portion - can serve how many people?
    Also the soya bean paste soup with crab means it is a soyabean paste soup with crabsticks ? This soup is one person's portion?
    What is the expiry date of your items?
    Thanks for your help.

    Answer : [Re] Inquiry for the item from For****

    Dear customer,

    Cold noodle with soup can serve 5 people.
    Soybean paste soup with crab contains crab meat pieces and serves 1 person.

    Expiry dates are following:
    fermented seasoning(vegetable)-Feb 2019
    fermented seasoning(rice)-Sep 2018
    chiili paste/bean paste-Oct 2019
    sesame oil(160)-Apr 2019
    sesame oil(320)- Mar2020
    salt-Mar 2023
    vermicelli-Feb 2020
    roasted sesame-May 2019
    Cup soup(seasoned cabbage)-Feb 2019
    Cup soup(seaweed/spinach)-Mar 2019
    Cup soup(cabbage/crab)-Apr 2019

    Thank you very much.

2 PACKS BUNDLE DEAL [1+1 Special 900g + 900g] Olbaan Samgyetang /Korean Ginseng Chicken Soup
2 PACKS BUNDLE DEAL [1+1 Special 900g + 900g] Olbaan Samgyetang /Korean Ginseng Chicken Soup
Item Q&A
  • Question : Inquiry related delivery from les****Aug 25, 2019

  • Question : Inquiry related delivery from Pig****Aug 23, 2019

    Hi, can I know when will u ship out? Today is already 23rd

    Answer : [Re] Inquiry related delivery from Pig****

    hi can you reply me?

    Question : [Re] Inquiry related delivery from Pig****

    ok

  • Question : Inquiry related delivery from dan****Jan 31, 2019

    Can self collection? Address?

    Answer : [Re] Inquiry related delivery from dan****

    this one cant self collect
    Item will be come from korea

    Thank you

  • Question : Inquiry related delivery from mee****Jan 24, 2019

    Cart no.124604502 please don’t send the item on 24-1-19 . I requested delivery after 27-1-19 when I placed order. I send private email on 22-1-19 to inform y’all no delivery on 24-1-2019 but I’m been informed that item will be coming on 24-1-19!!!

    Answer : [Re] Inquiry related delivery from mee****

    Dear customer,

    We are very sorry for the inconvenience caused.
    All the orders are processed on the next working day of the order placement and we actually have sent out the item on 21st but the parcel registration by Qxpress seems to be delayed due to surging amount of items they received.
    Please inquire Qxpress for more help with the actual delivery date.
    Thank you very much for your understanding.

  • Question : Inquiry for the item from ene****Nov 09, 2018

    How to keep it? Fridge?

    Answer : [Re] Inquiry for the item from ene****

    Dear customer,

    It can be stored at room temperature but we recommend you to keep it in a fridge as Singapore's room temperature is higher than that of in Korea.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
★ ONSTEP NO1★ Bath mat Non-slip mat ❤DIY Size❤bath matkids matnon-toxicShower mats Toilet
★ ONSTEP NO1★ Bath mat Non-slip mat ❤DIY Size❤bath matkids matnon-toxicShower mats Toilet
Item Q&A
  • Question : Inquiry for the item from tan****Aug 06, 2019

    Standard size is 90mm x 30mm. If I want 1800mm x 30mm in a piece, can you go it and delivery accordingly? Is there a shop to see the actual product?

    Answer : [Re] Inquiry for the item from tan****

    We can delivery item by qxpress directly

    thank you

  • Question : Inquiry for the item from ats****Mar 12, 2019

  • Question : Inquiry for the item from kar****Aug 26, 2018

  • Question : Inquiry for the item from car****Jul 31, 2018

    Towel hanger in stock?

    Answer : [Re] Inquiry for the item from car****

    Dear customer,
    There is only 1 stock left for the Stainless Towel Hanger 10.
    Thank you very much.

  • Question : Inquiry for the item from car****Jun 09, 2018

    Do u still have stock suction hook?

    Answer : [Re] Inquiry for the item from car****

    Dear customer,

    Suction hook is currently out of stock.
    Please keep watching us.
    Thank you very much.

[MJCARE]★MJ CARE ESSENCE MASK 5Sheet_1Set★5Sheet_1Set/ESSENCE MASK/Red Ginseng/Horse Oil/Birds Nest/
[MJCARE]★MJ CARE ESSENCE MASK 5Sheet_1Set★5Sheet_1Set/ESSENCE MASK/Red Ginseng/Horse Oil/Birds Nest/
Item Q&A
  • Question : Inquiry for the item from elv****Jul 21, 2019

    When restock

    Answer : [Re] Inquiry for the item from elv****

    We not so sure when we get stock again
    some of the item can order
    please watch out our website
    thank you

  • Question : Wrong QuantityMay 03, 2018

    I ordered 14 sets of masks. But I received only 14 pieces. 1 set is supposed to be 5 pieces, so all in all I should
    receive 70 pieces. Please send the rest. Thank you.

    Answer : [Re] Wrong Quantity

    Dear customer,

    We are very sorry for the inconvenience.
    We will send you the missing quantity as soon as possible.
    Thank you very much.

    Question : [Re] Wrong Quantity

    Thank you so much!

    Answer : [Re] Wrong Quantity

    Dear customer,

    Your parcel is expected to be delivered by this week.
    Thank you very much.

[Post]★Oreo Cereal 250g/500g/800g NEW HONEY OZ 480g★Oreo/Marshmallow/Number 1 in Korea/ korean food
[Post]★Oreo Cereal 250g/500g/800g NEW HONEY OZ 480g★Oreo/Marshmallow/Number 1 in Korea/ korean food
Item Q&A
  • Question : Inquiry related delivery from Tay****Jul 20, 2019

    Can self collect at jcube if purchase online?

    Answer : [Re] Inquiry related delivery from Tay****

    can you can collect item 11 to 10pm

  • Question : Inquiry for the item from kun****Jul 18, 2019

    Hi. Can I opt for self collection? May I know the expiry date?

    Answer : [Re] Inquiry for the item from kun****

    Expiry date is 2020 4.25

  • Question : Inquiry related delivery from kax****Mar 01, 2019

    Placed order for self collect. Pls advise collection timing for weekend and weekday

    Answer : [Re] Inquiry related delivery from kax****

    Dear customer,

    You can collect it at I'm Startice @ Big Box level 2 (1 Venture Avenue, Singapore 608521) from 11AM to 10PM daily.
    Thank you very much.

  • Question : Inquiry for the item from jin****Feb 22, 2019

    Any stock for Oreo 500g . Need 2

    Answer : [Re] Inquiry for the item from jin****

    Dear customer,

    The stock is currently available.
    Thank you.

  • Question : Inquiry for the item from aud****Nov 19, 2018

    May I know what is the sugar content for Oreo cereal and Honey Oz?

    Answer : [Re] Inquiry for the item from aud****

    Dear customer,

    The sugar content for each products are 28% for Honey Oz and 41% for Oreo Oz.
    Thank you.

+View all Notice, FAQ, Q&A >>
★[5EA] Korea Snack Collection!★Honey/Potato/Goraebab/Onion/Poka Chip/Nacho/Jelly/korean Food
★[5EA] Korea Snack Collection!★Honey/Potato/Goraebab/Onion/Poka Chip/Nacho/Jelly/korean Food
Item Q&A
  • Question : Inquiry for the item from ang****Jul 14, 2019

  • Question : Inquiry for the item from goh****Apr 12, 2019

    Can i ask which snack has no onion and garlic

    Answer : [Re] Inquiry for the item from goh****

    You can choose all item which indicate in option

  • Question : Inquiry for the item from yue****Apr 10, 2019

    Hi, what is the expiry date of the pokachips original?

    Answer : [Re] Inquiry for the item from yue****

    expiry date is 09th of june 2019

  • Question : Inquiry for the item from her****Mar 09, 2019

    Hi I need this kind of box packaging. This is for how many items? Can you send it in this box if I order?

    Answer : [Re] Inquiry for the item from her****

    This selection can put in the box packaging? :)

    Question : [Re] Inquiry for the item from her****

    Dear customer,

    We are sorry that the packaging you have shown to us is only used for certain promotion called Snack Boom.
    You can refer to this page: https://www.snackboom.com/ for more information.
    Thank you.

  • Question : Inquiry for the item from jax****Oct 17, 2018

    Can self collection be on the same day as the day I order?

    Answer : [Re] Inquiry for the item from jax****

    Dear customer,

    It can be collected as soon as the payment is done.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
[2+1][Torys]★Korea Dumplings★Kimchi/ Vegetable / Sweet Potato Noodle / korean food
[2+1][Torys]★Korea Dumplings★Kimchi/ Vegetable / Sweet Potato Noodle / korean food
Item Q&A
  • Question : Inquiry for the item from 260****May 24, 2019

    Hi could you provide the ingredients list for the sweet potato and vegetable dumplings? Thank you

    Answer : [Re] Inquiry for the item from 260****

    ingredint:wheat flour,sweet potato noodle,chive,radish,soy protein,tofu,vegetable oil,onion,cabbage,sugar,salt,kelp extract,soy souce,black peper and so on

  • Question : Inquiry for the item from min****Sep 10, 2018

    I thought i will be receiving 3 packs but i only got one. Can u check ?

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    We are very sorry for the inconvenience caused.
    Please show us a picture of the parcel you received for our reference.
    The missing items will be sent out soon.
    Thank you very much for your understanding.

    Question : [Re] Inquiry for the item from min****

    sorry but i have not taken any photo when i received it. but the package i received from you was already full with 4 dduk ppo ki + 1 packet of the dumpling, meaning that there was no space for 2 more dumpling package would have been added. would you be able to check the parcel plastic you have used and the total order i have ordered?

    Thanks !

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    We asked for the picture to check the type of the wrapper we used but we understand your situation.
    We will send out the missing items tomorrow.
    Please check if it is right that 2 packets of vegetable dumpling are to be sent.
    Thank you very much.

    Question : [Re] Inquiry for the item from min****

    thanks. i will be only around home after 6pm. do you think the delivery can be arranged after 6?

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    Is any date okay with you?

    Question : [Re] Inquiry for the item from min****

    weekday after 6 is okay.

    Answer : [Re] Inquiry for the item from min****

    Dear customer,

    We noted.
    It is going to be sent today from 6PM to 8PM.
    Thank you very much.

  • Question : IngredientsSep 10, 2018

    Hi, just to confirm the kimchi dumplings don't have meat yea?

    Answer : [Re] Ingredients

    Dear customer,

    It does not contain any meat.
    Thank you very much.

    Question : [Re] Ingredients

    thank you

    Answer : [Re] Ingredients

    Thank you.

[ORION] A wide variety of Choco pie (Banna pie Chocochip pie Strawberry yogurt Original pie)
[ORION] A wide variety of Choco pie (Banna pie Chocochip pie Strawberry yogurt Original pie)
Item Q&A
  • Question : 关于商品pcf****会员的咨询。Apr 01, 2019

    Hi, when the expiry date?

    Answer : [Re] 关于商品pcf****会员的咨询。

    expiry date is june or july 2019

  • Question : Inquiry for the item from ell****Dec 25, 2018

    Hi, when is the expire date?

    Answer : [Re] Inquiry for the item from ell****

    Dear customer,

    It is until April 2019.
    Thank you.

  • Question : 关于商品Ser****会员的咨询。Dec 24, 2018

    Hi! Sellers what is the expiration date? Thanks!

    Answer : [Re] 关于商品Ser****会员的咨询。

    Dear customer,

    It is until April 2019.
    Thank you.

  • Question : Inquiry related delivery from hav****Oct 20, 2018

    Hi it has been 2 days I have not received my order. Please help to check. I need it this Monday. Thanks

    Answer : [Re] Inquiry related delivery from hav****

    We already delivered item

    Thank you

  • Question : Expiry date of the pieOct 02, 2018

    Expiry date of the pie if I order it now

    Answer : [Re] Expiry date of the pie

    Can I also ask when will there be stock for the strawberry and choco chip pie

    Question : [Re] Expiry date of the pie

    Dear customer,

    It is until December 2018.
    Also, We are very sorry that we are not sure about the restock yet.
    Please keep watching us.
    Thank you very much.

+View all Notice, FAQ, Q&A >>
[CUCKOO] Electric pressure rice Cooker/CRP-HVB0680S for 6people/CRP-HUB1080SR for 10people/ pressure
[CUCKOO] Electric pressure rice Cooker/CRP-HVB0680S for 6people/CRP-HUB1080SR for 10people/ pressure
Item Q&A
  • Question : Inquiry for the item from coc****Mar 05, 2019

    What kind of power plug does the smaller (6person) version come with? Suitable for electricity supply in Singapore?

    Any warranty period? Validity in Singapore

    What language is the menu buttons and LCD(?) panel display in? Would appreciate if you could provide a close up of the actual panel while it is turned on.

    Also kindly provide list of the various cooking functions.

    Answer : [Re] Inquiry for the item from coc****

    Dear customer,
    It comes with 2 pin top plug and it can be used with adapter.
    We exchange it to new product if the product is found out to be faulty due to manufacturing issue.
    The language is in Korean.
    It can be used to cook white rice, multi-grain rice, steamed dish and porridge, and to germinate the brown rice.
    Thank you.

  • Question : Inquiry for the item from ahf****Nov 12, 2018

    the buttons are in english it korean? any english instruction?

    Answer : [Re] Inquiry for the item from ahf****

    Dear customer,

    The buttons are all in Korean and we have English instruction.
    Thank you.

[BERRY FIELD]★Whole Frozen 100% Real Fruit 1Kg★Strawbarry/Watetmelon/Blueberries/Applemangos
[BERRY FIELD]★Whole Frozen 100% Real Fruit 1Kg★Strawbarry/Watetmelon/Blueberries/Applemangos
Item Q&A
  • Question : Inquiry for the item from lyn****Jan 22, 2019

    Please advise the country where the strawberry, blue berries and mangoes are from

    Answer : [Re] Inquiry for the item from lyn****

    Dear customer,

    The counturies are as following:
    Straberry- Korean
    Bluberry- American
    Apple mango- Peru

    Thank you very much.

  • Question : Inquiry for the item from clp****Jan 21, 2019

    Hi, are you having a sale again soon?

    Answer : [Re] Inquiry for the item from clp****

    Dear customer,

    We are sorry that we are not sure about the sales schedule as it comes randomly.
    Please keep watching us.
    Thank you very much.

  • Question : Inquiry for the item from Ken****Dec 24, 2018

    Hi

    May I know is it waiting the fruits defrost then can consume as per fresh fruits.

    Answer : [Re] Inquiry for the item from Ken****

    Dear customer,

    Yes, you can wait 30-35 minutes to defrost and consume straight or cook it as smoothie or jam.
    Thank you.

  • Question : Inquiry for the item from lib****Dec 21, 2018

    Hi seller,
    May I know the kcal of watermelon, blueberry and strawberry?
    Thank you

    Answer : [Re] Inquiry for the item from lib****

    Dear customer,

    There is no calory information written as it is real fruit that is just frozen without any other process.
    Thank you very much.

  • Question : Inquiry related delivery from she****Dec 19, 2018

    Hi

    If i place order today can i Self collect tml?

    Answer : [Re] Inquiry related delivery from she****

    Dear customer,

    It can be collected as soon as the payment is done.
    Thank you.

+View all Notice, FAQ, Q&A >>
[CUCKOO]Electric Pressure Rice Cooker/rice cooker/CR-0671V for 6people/CR-0632FV for 6people/CRP-G10
[CUCKOO]Electric Pressure Rice Cooker/rice cooker/CR-0671V for 6people/CR-0632FV for 6people/CRP-G10
Item Q&A
  • Question : Inquiry related delivery from lim****Jan 18, 2019

  • Question : CR-0632FV for 6peopleApr 28, 2018

    Is the buttons with English and may I know the plug type? 3 pin or 2 pin? Thanks

    Answer : [Re] CR-0632FV for 6people

    Dear customer,

    The buttons are in Korean and the plug type is 2 pin.
    Thank you very much.