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Item Question & Answer
[ECOMASK BAG] Eco Dry Mask Pouch Case Better way to keep your maskMade in Korea Free shipping
[ECOMASK BAG] Eco Dry Mask Pouch Case Better way to keep your maskMade in Korea Free shipping
Item Q&A
  • Question : Inquiry for the item from jessOct 25, 2020

  • Question : Inquiry for the item from meredithng81Jul 28, 2020

    how to "refresh" the ECODRY?

    Answer : [Re] Inquiry for the item from meredithng81

    Dear. Customer
    Thanks for your inquiry, it doesn't need to refresh, can keep more than a year. It last very long time as we decribed in the product page. Thanks :)

[DeoGlobal] Effective tea for health/ reduce body fat/ immunity against virus/ Korean taste 50T tea
[DeoGlobal] Effective tea for health/ reduce body fat/ immunity against virus/ Korean taste 50T tea
Item Q&A
  • Question : Inquiry for the item from botanical40Oct 09, 2020

    Hi, i checked the package but found no expiry date, where can i check for the expiry date? Thk u.

    Answer : [Re] Inquiry for the item from botanical40

    Dear. Customer.

    Question : [Re] Inquiry for the item from botanical40

    Thanks for your inquiry, we usually send the lastest ver. of the product, expire date will be till 2year after you received the products, but you should keep those product in the cool and dry place. Humid area is not recommended to keep for a long time. Thanks :)

  • Question : Inquiry for the item from botanical40Sep 29, 2020

    Hi, may i ask which tea can help to reduce blood sugar? Thk u very much.

    Answer : [Re] Inquiry for the item from botanical40

    Dear. Customer

    Question : [Re] Inquiry for the item from botanical40

    Thanks for your inquiry, usually Chamomile is well know for reduce blood sugar :)

  • Question : Inquiry for the item from terencchuaSep 08, 2020

    Can you recommend the best tea for cancer patients? (Without caffeine) Thanks!

    Answer : [Re] Inquiry for the item from terencchua

    Dear. Customer
    Thanks for your inquiry, this is very tough question. most of our products are good for health since it is made with organic with non or less caffeine, however I do not recommend the good tea for cancer paitent since Im not a doctor. You may able to ask doctor for good tea for the patient, answer from hospital is good for you choose the taste of tea. Sorry for my insufficient answer. Thanks:)

  • Question : Inquiry for the item from 236****Jun 22, 2020

    Hi Seller,

    Which tea is good for weight loss?

    Answer : [Re] Inquiry for the item from 236****

    Dear, Customer
    Thanks for your inquiry, Puer, Hibiscus, Mate, Calamansi is helpful for diet, however please note, these are supporting losing weight, cannot confirm 100% losing weight if you drink the tea. I still think the best way of diet is less eat, no fried food, everyday running with drinking tea, thanks and have a good day!! :)

  • Question : Inquiry for the item from hho****Jun 14, 2020

    Hi Seller, Please provide your feedback ASAP please ?

    Thanks

    Regards
    Xavier

    Answer : [Re] Inquiry for the item from hho****

    Dear. Customer
    Please be well informed my previous message. Thanks :)

+View all Notice, FAQ, Q&A >>
[DeoGlobal] African Red Tea/ Non-Caffein tea/ Improves blood circulation / Rooibos Tea /  10T+10T+10
[DeoGlobal] African Red Tea/ Non-Caffein tea/ Improves blood circulation / Rooibos Tea / 10T+10T+10
Item Q&A
  • Question : Inquiry for the item from chansc.1111.1111Aug 16, 2020

Korean Traditional Cloth for Woman Modified Hanbok Jeogori / made in Korea / Black pink worn style
Korean Traditional Cloth for Woman Modified Hanbok Jeogori / made in Korea / Black pink worn style
Item Q&A
[DeoGlobal] Tea Day 30T+30T+30T+Free gift 10T (20 Different Type of Teabags) / HIBISCUS / PUERTEA
[DeoGlobal] Tea Day 30T+30T+30T+Free gift 10T (20 Different Type of Teabags) / HIBISCUS / PUERTEA
Item Q&A
  • Question : Inquiry for the item from syh****Jul 07, 2020

    When is the expiry date?

    Answer : [Re] Inquiry for the item from syh****

    Dear. Customer
    Thanks for your request, we usually send the just manufactured product to the customer. and usualy can keep 2years in cooling space. Thanks for your intention and have a good day :)

  • Question : Inquiry for the item from tay****Jun 06, 2020

    Hi I’m keen to get 100 pcs - 1 order buy possible to allow 5 types to choose? Each 2 pack of 10 (20bags for each flavour)

    Answer : [Re] Inquiry for the item from tay****

    Dear. Customer
    It is possible if you really want to try those 5tastes. You can order at first for 100pcs(choose any products), after that leave the memo or send me message. Then I will check your order and send you any taste you want. Hope this will be good for you. Thanks and have a good day :)

  • Question : Inquiry for the item from syg****May 27, 2020

    I will get a total of 100 tea bags? Is Lemon Balm tea really good for anxiety, depression and insomnia? I haven't tried lemon balm yet and not sure how it taste like as one reviewer said it tastes horrible, no offence.

    Answer : [Re] Inquiry for the item from syg****

    Dear. Customer
    Thanks for your inquries. According to report, it's proved that there are many good effectiveness on Lemon Balm tea. It is quite helpful, but it is not a medicine prescribed by doctor. So we can not confirm it will get rid of all the things you are worried about. Everyone has different taste, some people don't like it although it's very famous and welcome tea. If you hesitate to order Lemon Balm, you are able to order what you like or something the taste you know already, and leave a message here to send you some samples to taste Lemon Blam. I will send it for free to let you try. Thanks and have a good day :)

    Question : [Re] Inquiry for the item from syg****

    Sure, I had ordered using another acct and thanks for offering to give me samples. I only ordered lemon balm and lavender. If you would like to throw in some sample on Lemongrass or other flavours would be good. Appreciate your honest comments. Intend to share with colleagues and friends. So it is total 100 tea bags per order? My order number is 32142439. Thanks in advance.

    Answer : [Re] Inquiry for the item from syg****

    This is my order

    Question : [Re] Inquiry for the item from syg****

    Dear. Customer
    Thanks for your messages. Today we are sending

    Lemon Balm 90T + Lavendar 10T + Lemon Grass 2T (Smaple)+ Pumpkin & Red Bean 2T(Sample, most famous tea in Korea nowadays) will be sent to you.

    Hope you will be enjoying our tea.
    Thanks and have a good day :)
    Thanks

    Answer : [Re] Inquiry for the item from syg****

    Appreciate that.

    Question : [Re] Inquiry for the item from syg****

    Welcome, enjoy your weekend :)

  • Question : Inquiry related cancel and refund from cry****Jul 25, 2019

    My order 299923571, I brought 30 +30+30+10 free. But only received 10+10+10, can u please check and refund me or send me the correct order. 2 days no response from Seller.

    Answer : [Re] Inquiry related cancel and refund from cry****

    Please response ....

    Question : [Re] Inquiry related cancel and refund from cry****

    I apologize you first for my late response. I'll check what you ordered and will send you what I missed. It'll waste 2 or more days for business day. Thank you and apologize you once again for my bad services.

  • Question : Inquiry for the item from kel****Jul 23, 2019

    Hi seller, can I know where the moringa tea come from?

    Answer : [Re] Inquiry for the item from kel****

    It's place of origin is Indonesia.

+View all Notice, FAQ, Q&A >>
[DeoGlobal] Therapy relieving constipation and Prevent bloating / Burdock Root Tea / 10T+10T+10T
[DeoGlobal] Therapy relieving constipation and Prevent bloating / Burdock Root Tea / 10T+10T+10T
Item Q&A
  • Question : Inquiry for the item from eri****Jun 20, 2020

  • Question : Inquiry for the item from eri****Jun 20, 2020

  • Question : Inquiry for the item from eri****Jan 14, 2020

[made in Korea] Reusable Washable Mask Earloop Respirators Singapore HOT weather For Circuit Break
[made in Korea] Reusable Washable Mask Earloop Respirators Singapore HOT weather For Circuit Break
Item Q&A
  • Question : Inquiry for the item from reb****Jun 09, 2020

    Hi how to wash and care for the mask? And what type of inserts should i use for the inner part?

    Answer : [Re] Inquiry for the item from reb****

    Dear. Customer
    Gently Hand wash is recommended, washing machine is too strong to wash this mask. At least 30 times will be okay,
    Regarding inner part, we cannot sell the filter to Singapore, since Korea government still never allow us to export those itme to overseas. This prodcut is not protecting virus, this is for hot weather and simply wear when you go out since you must wear mask when you go out in Singapore. It is cooling materials, that means it is very thin for cooling purpose with high quality materials. Thanks for your understanding in advance and have a good day :)

  • Question : Inquiry for the item from Jas****Jun 03, 2020

  • Question : Inquiry for the item from j.w****Jun 03, 2020

    7 Days means only can use for 8 Days?

    Answer : [Re] Inquiry for the item from j.w****

    7DAYS means can use for 7 days?

    Question : [Re] Inquiry for the item from j.w****

    Dear. Customer
    Thanks for your inquiry,
    It's just brand name, doesn't mean can use only 7days, it is available to wash more than 30 times. Quality won't be changed. Please be well informed and have a good day:)

  • Question : Inquiry for the item from Apr****Jun 02, 2020

[doctorel] Korea Bamboo Charcoal Toothpaste/ Buy 2 Get 1 free!! / 120ml / made in Korea
[doctorel] Korea Bamboo Charcoal Toothpaste/ Buy 2 Get 1 free!! / 120ml / made in Korea
Item Q&A
  • Question : Inquiry for the item from rac****May 15, 2020

    Hi seller I like to check isit the toothpaste already expired ? Is on 2017 .

    Answer : [Re] Inquiry for the item from rac****

    Hi Seller may I know when the expire date for the toothpaste ? Thanks.

    Question : [Re] Inquiry for the item from rac****

    Dear. Customer.
    Thanks for your messages, it's just manufactured. It will be till 17th Mar, 2023 Still enough time to use. 23(Year).03(Month).17(Date) Please be well informed. Thanks :)

    Answer : [Re] Inquiry for the item from rac****

    Noted with thanks .

    Question : [Re] Inquiry for the item from rac****

    Welcome, have a good day !! :)

[DeoGlobal] For your Skin Hair and Health / Chamomile Tea /  10T+10T+10T
[DeoGlobal] For your Skin Hair and Health / Chamomile Tea / 10T+10T+10T
Item Q&A
  • Question : Inquiry related delivery from pky****May 05, 2020

    Hi, can I check how long will delivery takes? Thanks

    Answer : [Re] Inquiry related delivery from pky****

    Dear. Customer
    Thanks for your inquiry, it usually takes 5-7days to receive. Product directly deliver from Korea to Singapore. Thanks and have a good day :)

  • Question : Inquiry for the item from xin****Nov 12, 2019

Anti-COVID19 mask Washable  Reusable 3D Black Mask Fashionista / Buy2 Get1 Free
Anti-COVID19 mask Washable Reusable 3D Black Mask Fashionista / Buy2 Get1 Free
Item Q&A
  • Question : Inquiry for the item from yua****Apr 25, 2020

    Hello! How many wash can each mask last?

    Answer : [Re] Inquiry for the item from yua****

    Hello, Customer

    Thanks for your inquiries, it is available to wash as many as you need according to manufactuer. You are able to use washing machine or gently wash with your hands after daily using. Thanks :)

    Question : [Re] Inquiry for the item from yua****

    Hi! What material? Is it long term or up to max 4 wash.per mask?

    Thanks!

    Answer : [Re] Inquiry for the item from yua****

    Measurement 28 x 13 is dimension of folded or full mask? Thanks

    Question : [Re] Inquiry for the item from yua****

    Hi, customer
    Thanks for your questions. Material is Polyester, and it is going to wash depending on using nicely or not. 28*13 is full mask dimension. Thanks and have a good day :)

[KINIA 8Pack] ★remove 99.9% germs★Hand Sanitizer Travel Sized Keychain Carriers - 8-1 fl oz
[KINIA 8Pack] ★remove 99.9% germs★Hand Sanitizer Travel Sized Keychain Carriers - 8-1 fl oz
Item Q&A
  • Question : Inquiry related delivery from 234****Apr 07, 2020

    How long is shipping? I see it's from the US....

    Answer : [Re] Inquiry related delivery from 234****

    Dear. Customer
    Thanks for your inquiry, It usually 8-12days from USA to Singapore. Maybe slightly delayed than usual due to COVID-19 issues in USA. Thanks and have a good day :)

[Purell Advanced Hand Sanitizer 8 Oz Pump Bottle]★remove99.9%germs★ 236mL / Free shipping
[Purell Advanced Hand Sanitizer 8 Oz Pump Bottle]★remove99.9%germs★ 236mL / Free shipping
Item Q&A
  • Question : Inquiry for the item from chr****Feb 15, 2020

    Horrible seller who is profiteering! Usual price for each bottle is only $9.50. Now you are selling $37 a bottle! Nobody would be stupid to buy from you!

    Answer : [Re] Inquiry for the item from chr****

    Hello, Customer
    It will be shipped from U.S directly and as you can see delivery cost is free of charge from U.S to SG. and original price from U.S also higher than usual now. It is up to you if you do not want to have this item, but saying like this is very impolite and shame of you. We are trying to provide the trustful product something not easy to find the SG, some people still needs it since it is getting hard to find in SG, but the way you talk is very uneducated person. I'm selling only nice and polite customer.

Protect your hands with Ecorich ★remove 99.9% germs★  Clean and Pure Hygiene / Free shipping
Protect your hands with Ecorich ★remove 99.9% germs★ Clean and Pure Hygiene / Free shipping
Item Q&A
[DeoGlobal] Korea 6 Year Old Red Ginseng Gift Set
[DeoGlobal] Korea 6 Year Old Red Ginseng Gift Set
Item Q&A
  • Question : Inquiry for the item from jul****Oct 14, 2019

    Dear seller, you didn’t answer the question about the leaked ginseng whether safe to consume?

    Answer : [Re] Inquiry for the item from jul****

    It will be safe to cunsume. But if you have any allergic or stomachache happen, please stop consume.

  • Question : Inquiry for the item from jul****Oct 13, 2019

    I was very disappointed with this seller for not responding to my enquiry. Today I opened the bottle of ginseng I found many small bubbles on the surface of the paste. I opened another bottle of ginseng which I bought from another company, the paste appeared normal. Kindly respond to my enquiry seller.

    Answer : [Re] Inquiry for the item from jul****

    Hi. Firstable, I apologize you about our services and belated reply.
    I checked about what was your problem.

    -Problem
    (Small white bubbles and taste)
    - You bought the product in July. As you said if it has been leaked out, it might possible to fermented little. Then taste changed.

    (Please Check)
    - We don't exchange or refund the products if you don't inquiry in a week. You bought and inquring after 3 months from your bought date. Also your refund date already expired for long times ago.

    But sent wrong product is one of our company fault. Also if you make a request for a refund on the website, I will try to help for the refund. If you have plan to buy our product again, please inquiry us in a week if you have any problem next time. Thank you.

  • Question : Inquiry for the item from jul****Oct 09, 2019

    I bought this ginseng in July 2019. One of the bottles was leaked.

    Answer : [Re] Inquiry for the item from jul****

    I open the bottle of ginseng found many white bubbles on the surface. I wander is it safe to consume?

    Question : [Re] Inquiry for the item from jul****

    I open another bottle of ginseng which was from another company. The paste was different from your product. This was my first purchased from your company and it’s very disappointed with the seller for not responding to my first inquiry.

    Answer : [Re] Inquiry for the item from jul****

    answered