Q&A board

Q & A Lists
Item Question & Answer
[DeoGlobal] Effective tea for reduce body fat/  Puer Tea /  Hibiscus / Lemon Balm / 10T+10T+10T
[DeoGlobal] Effective tea for reduce body fat/ Puer Tea / Hibiscus / Lemon Balm / 10T+10T+10T
Item Q&A
  • Question : Inquiry for the item from ang****Jan 18, 2020

    Hi, what is the weight of 1 teabag? For peppermint & burdock?

    Answer : [Re] Inquiry for the item from ang****

    Hello, Custoemr
    Thanks for your inquiry, peppermint is 24g/pack including 10teabags. Please be well informed.
    Thanks :)

  • Question : Inquiry related delivery from qoo****Sep 29, 2019

    Is your tea bags made of plastics or cloth?

    Answer : [Re] Inquiry related delivery from qoo****

    Hi. Thank you for your question. The teabags are made of cloth for hygiene.

    Question : [Re] Inquiry related delivery from qoo****

    It looks like plastic

    Answer : [Re] Inquiry related delivery from qoo****

    The packaging is plastic, and contents of teabag is made of cloth.

    Question : [Re] Inquiry related delivery from qoo****

    Thank you

    Answer : [Re] Inquiry related delivery from qoo****

    .

  • Question : Inquiry for the item from tmy****Oct 02, 2019

    Can make as hot tea?

    Answer : [Re] Inquiry for the item from tmy****

    Hi. Thank you for your question. Absolutely yes. You can make as hot and ice both. Hope it helps you before buy. Thank you.

  • Question : Inquiry for the item from koh****Sep 15, 2019

    Hi, I would like to check with you on the expiry date of the peppermint tea? Thx.

    Answer : [Re] Inquiry for the item from koh****

    All of our product's expiry date is on the backside. Also tea bag will be fine for at least 1 year in the pantry. But even long after that, they might change color or flavor.

  • Question : Inquiry for the item from xin****Aug 26, 2019

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[DeoGlobal] Therapy relieving constipation and Prevent bloating / Burdock Root Tea / 10T+10T+10T
[DeoGlobal] Therapy relieving constipation and Prevent bloating / Burdock Root Tea / 10T+10T+10T
Item Q&A
[DeoGlobal] For your Skin Hair and Health / Chamomile Tea /  10T+10T+10T
[DeoGlobal] For your Skin Hair and Health / Chamomile Tea / 10T+10T+10T
Item Q&A
[DeoGlobal] Korea 6 Year Old Red Ginseng Gift Set
[DeoGlobal] Korea 6 Year Old Red Ginseng Gift Set
Item Q&A
  • Question : Inquiry for the item from jul****Oct 14, 2019

    Dear seller, you didn’t answer the question about the leaked ginseng whether safe to consume?

    Answer : [Re] Inquiry for the item from jul****

    It will be safe to cunsume. But if you have any allergic or stomachache happen, please stop consume.

  • Question : Inquiry for the item from jul****Oct 13, 2019

    I was very disappointed with this seller for not responding to my enquiry. Today I opened the bottle of ginseng I found many small bubbles on the surface of the paste. I opened another bottle of ginseng which I bought from another company, the paste appeared normal. Kindly respond to my enquiry seller.

    Answer : [Re] Inquiry for the item from jul****

    Hi. Firstable, I apologize you about our services and belated reply.
    I checked about what was your problem.

    -Problem
    (Small white bubbles and taste)
    - You bought the product in July. As you said if it has been leaked out, it might possible to fermented little. Then taste changed.

    (Please Check)
    - We don't exchange or refund the products if you don't inquiry in a week. You bought and inquring after 3 months from your bought date. Also your refund date already expired for long times ago.

    But sent wrong product is one of our company fault. Also if you make a request for a refund on the website, I will try to help for the refund. If you have plan to buy our product again, please inquiry us in a week if you have any problem next time. Thank you.

  • Question : Inquiry for the item from jul****Oct 09, 2019

    I bought this ginseng in July 2019. One of the bottles was leaked.

    Answer : [Re] Inquiry for the item from jul****

    I open the bottle of ginseng found many white bubbles on the surface. I wander is it safe to consume?

    Question : [Re] Inquiry for the item from jul****

    I open another bottle of ginseng which was from another company. The paste was different from your product. This was my first purchased from your company and it’s very disappointed with the seller for not responding to my first inquiry.

    Answer : [Re] Inquiry for the item from jul****

    answered

[DeoGlobal] Haze / Micro Dust / Air Solution Mask / Protect from air pollution / Mask*10EA
[DeoGlobal] Haze / Micro Dust / Air Solution Mask / Protect from air pollution / Mask*10EA
Item Q&A
  • Question : Inquiry for the item from cre****Sep 20, 2019

  • Question : Inquiry related delivery from koh****Sep 23, 2019

    How long is the delivery?

    Answer : [Re] Inquiry related delivery from koh****

    Thank you for your question. It'll take 4~5 buiness delivery days to arrived. I apologize you if it takes you waiting or make you feel unconfortable. I'll try to deliver it as soon as possible. Please understand. Thank you.

  • Question : Inquiry for the item from 236****Sep 20, 2019

    How long can this disposable mask last? Can it be washed and reused? Thanks!

    Answer : [Re] Inquiry for the item from 236****

    Hi. Thank you for your question. Mask is disposable to use 2~3 times only. Because it just for protect from micro dust/haze or bacteria. Also if you wash the mask, it'll lose this product's own effect. Thank you.

  • Question : Inquiry for the item from Lee****Sep 19, 2019

    What is the different between KF80 & 90?

    Answer : [Re] Inquiry for the item from Lee****

    Hello. Thank you for your question. We have two different masks.
    -KF80 : for protect from air pollution/dust/haze
    -KF94 : for protect from air pollution/dust/haze, and quarantine flu/bacteria

    Hope it helps before you buy the product. Thank you.

[DeoGlobal] Tea Day 30T+30T+30T+Free gift 10T (20 Different Type of Teabags) / HIBISCUS / PUERTEA
[DeoGlobal] Tea Day 30T+30T+30T+Free gift 10T (20 Different Type of Teabags) / HIBISCUS / PUERTEA
Item Q&A
  • Question : Inquiry related cancel and refund from cry****Jul 25, 2019

    My order 299923571, I brought 30 +30+30+10 free. But only received 10+10+10, can u please check and refund me or send me the correct order. 2 days no response from Seller.

    Answer : [Re] Inquiry related cancel and refund from cry****

    Please response ....

    Question : [Re] Inquiry related cancel and refund from cry****

    I apologize you first for my late response. I'll check what you ordered and will send you what I missed. It'll waste 2 or more days for business day. Thank you and apologize you once again for my bad services.

  • Question : Inquiry for the item from kel****Jul 23, 2019

    Hi seller, can I know where the moringa tea come from?

    Answer : [Re] Inquiry for the item from kel****

    It's place of origin is Indonesia.

  • Question : Inquiry for the item from gra****Jun 26, 2019

    Hi seller how is packing of each teabags? 10 teabags in one pack, 30 teabags will be 3 packs? What is the expiry date for all your teabags? Thanks

    Answer : [Re] Inquiry for the item from gra****

    Thank you for your question! We have 10 teabags in one pack. 30 teabags will be 3 packs. All of tea bag will be fine for at least a year in the pantry. But even long after that, they might change color or flavor.

    Question : [Re] Inquiry for the item from gra****

    Can I keep in fridge for longer storage if I can't finish in a year? Thanks

    Answer : [Re] Inquiry for the item from gra****

    We prefer avoid sunlight, keep it dry, and cool places. But if you keep it in fridge for longer, it might change bit of flavor.

    Question : [Re] Inquiry for the item from gra****

    Ok noted tks

    Answer : [Re] Inquiry for the item from gra****

    Thank you, Have a nice day :)

  • Question : Inquiry for the item from lin****Feb 07, 2019

    Hi seller,
    What is the expiry date?

    Answer : [Re] Inquiry for the item from lin****

    Our tea bag products are made in Korea / Feb, 2019. Also tea bag will be fine for at least a year in the pantry. But even long after that, they might change color or flavor.

    Question : [Re] Inquiry for the item from lin****

    Hi Seller,

    Can women drink flower tea everyday?
    Heard people say its too cooling for the body.

    Answer : [Re] Inquiry for the item from lin****

    Thank you for your question. We recommaend you to drink 2~3 times in a week and working out everyday. Because it might be not safe for woman who are pregnant or who has allergies. Please talk with a doctor before you drink everyday. Thank you and hope you have a great day!

    Question : [Re] Inquiry for the item from lin****

    Hi,

    Please advise how long can the tea be keep, when is the expiry date?

    Answer : [Re] Inquiry for the item from lin****

    Teabag will be fine for at least a year in the pantry. But even long after that, they might change color or flavor.

  • Question : Inquiry for the item from sim****Feb 11, 2019

    ive ordered 2sets of different flavour end up no English words written. Idun even know which type im drinking At times i really hate the korea or Japanese items with nothg written, silly

    Answer : [Re] Inquiry for the item from sim****

    We apologize you sencerely about no English written on our products. But you can check on our teabag pages that which type you drink. Hope it helps you for it. Thank you and have a great day.

+View all Notice, FAQ, Q&A >>
[DeoGlobal] Eclair LED Therapy Mask / Anti-aging / Wrinkle Acne Care / skincare / Healthy skin
[DeoGlobal] Eclair LED Therapy Mask / Anti-aging / Wrinkle Acne Care / skincare / Healthy skin
Item Q&A
  • Question : Inquiry for the item from yah****Mar 16, 2019

    do you use it after skin care or bare face

    Answer : [Re] Inquiry for the item from yah****

    Thank you for your question. Yes, After you use mask for 15 mins, apply skin care lotion would be better to help your skin. Hope you enjoy our products and have a great day.

    Question : [Re] Inquiry for the item from yah****

    So when apply led mask your face is without anything? No serum or cream?

    After led light then apply is thaf what u meant?

    Answer : [Re] Inquiry for the item from yah****

    1. Use led mask for 15 mins
    2. after 15 mins, apply serum or cream

  • Question : Inquiry for the item from Rac****Mar 24, 2019

    Hi seller,

    For the mask LED.

    Can I do morning orange light, afternoon red light and night blue light in 1 day?

    May I know when will the stock available again for the mask.

    Answer : [Re] Inquiry for the item from Rac****

    Doesn't matter how you use, when to use. And it raised the price to more highly, also we are not sure when we will stock available with it again. Thank you.

  • Question : Inquiry for the item from pri****Mar 06, 2019

    hi,

    does it work on freckles, age spot and saggy skin?
    skin is dehydrated too.
    which light to use?

    Answer : [Re] Inquiry for the item from pri****

    Thank you for your question. You can use "red light" for dehydrated skin, also it will help to repair the old and damaged tissues. And it work on freckles with "orange light".

    Question : [Re] Inquiry for the item from pri****

    tks does it come with english instruction manual?

    Answer : [Re] Inquiry for the item from pri****

    No, not in a product package but we will offer you English manual if you need. Thank you.

    .
    (Mar 11, 2019 13:49)

    Question : [Re] Inquiry for the item from pri****

    hi seller i had purchased the item pls include d english manual tks

    Answer : [Re] Inquiry for the item from pri****

    Sorry, this product is not include with English manual.

    [Here is English manual]
    1. conect USB on product.
    2. Click power button to turn on the product.
    3. Tap a button for changing colors
    4. Wear a eye protect glasses before use mask for 15 mins
    5. Apply skin care lotion

  • Question : Inquiry for the item from wol****Mar 13, 2019

    Hi,
    Which country does this product made from ?

    Answer : [Re] Inquiry for the item from wol****

    This product is made in Korea

  • Question : Inquiry for the item from pri****Feb 19, 2019

    Hi which light is good for pores?

    Answer : [Re] Inquiry for the item from pri****

    Thank you for your question.
    465nm ~ 470nm Blue light is good for pores, helps to clean and calm your skin from acnes, Hope it helps to your question. Thank you and have a nice day:)

[DeoGlobal] Help cope with Cold Cough Flu / Lemongrass Tea / 10T+10T+10T
[DeoGlobal] Help cope with Cold Cough Flu / Lemongrass Tea / 10T+10T+10T
Item Q&A
  • Question : Inquiry for the item from ang****Nov 23, 2018

    Hi,
    May I know how many grams per tea bag and how many tea bag in 1 packet? Thanks!

    Answer : [Re] Inquiry for the item from ang****

    Thank you for your question and giving attentions. We are selling 10T. Which means you will get 10 tea bags in a packet. Also its 1.2 grams.