Q&A board

Q & A Lists
Item Question & Answer
★ Iona GLS189 Shabu Shabu Electric Skillet Steamboat Pot 5L★ (1 Year Singapore Warranty)
★ Iona GLS189 Shabu Shabu Electric Skillet Steamboat Pot 5L★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related return and exchange from lim****Jan 26, 2020

  • Question : Inquiry related return and exchange from jes****Jan 16, 2020

    Hi, had received the item and try to use it for 2days .. still there is a strong plastic smell after feww times using. Please advise how or ask for refund

    Answer : [Re] Inquiry related return and exchange from jes****

    Due to product is in new condition, please add water to the pot & let boil until the smell are completely burnt off ( mechanical oil used in the parts). You can continue using it, You can keep us updated again after few days after you tried. No worries. If after few days the smell still remain, we will still let you to do a return. Thank you

    Question : [Re] Inquiry related return and exchange from jes****

    Hi.. Had try to boil
    Hi, had try again to use every day.. still there is a strong plastic smell after so many days using .
    The smell is totally unacceptable.
    Please advise how or ask for refund

    Answer : [Re] Inquiry related return and exchange from jes****

    If you need to return order, please raise within 7 days. Once item return back to us, our team will check and verify whether return reason is valid, if it is invalid, our team will submit to Qoo10 dispute team. Thank you

    Question : [Re] Inquiry related return and exchange from jes****

    Hi how to return.. Where is your location.

    Answer : [Re] Inquiry related return and exchange from jes****

    Please raise return request before you can return the parcel

  • Question : Inquiry for the item from Blu****Jan 14, 2020

    Hi is this still available? If I order today, when will I receive it?

    Answer : [Re] Inquiry for the item from Blu****

    You will the item within 1-3 working days start from tomorrow if order by today

  • Question : Inquiry for the item from hui****Jan 13, 2020

    Why is there 2 option?

    Answer : [Re] Inquiry for the item from hui****

    Upon checking, there is no more options now. Thank you

  • Question : Inquiry for the item from vel****Jan 13, 2020

    Can it be used as a hot plate- panfrying? Thanks

    Answer : [Re] Inquiry for the item from vel****

    Please refer to user manual file:///C:/Users/Ginny/Downloads/GLS189%20IM.pdf and product link https://www.iona.com.sg/index.php?route=product/product&product_id=137

+View all Notice, FAQ, Q&A >>
★ Panasonic KX-TG2511CX Digital Cordless Phone ★ (1 Year Singapore Warranty)
★ Panasonic KX-TG2511CX Digital Cordless Phone ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from ktr****Jan 26, 2020

    I have already a 2511CX at home. Do you sell the 2512 that i can use as an extension to the 2511? If so, how much?

    Answer : [Re] Inquiry for the item from ktr****

    Please ignore my first question. I asked wrongly.

    I meant to say i have the 2512CX set. Is it possible for me to pair one more extension to the 2512CX set? If so, do you sell the extension on its own?

  • Question : Inquiry from Mar****Jan 18, 2020

    Hi, do you sell new (not refurbished) handsets that are compatible with Panasonic KX-TG6641 DECT 6.0 base? Thanks!

    Answer : [Re] Inquiry from Mar****

    Sorry, All are products are brand and sorry we are not able to advice where is compatible with Panasonic KX-TG6641. Thank you

★ Mistral MSH303i Instant Water Heater ★ (5 Years Warranty for Heating Element)
★ Mistral MSH303i Instant Water Heater ★ (5 Years Warranty for Heating Element)
Item Q&A
  • Question : Inquiry for the item from ang****Jan 24, 2020

  • Question : Inquiry related delivery from Lee****Jan 23, 2020

  • Question : Inquiry for the item from gir****Jan 18, 2020

    How to submit warranty ? Online or warranty card?

    Answer : [Re] Inquiry for the item from gir****

    Print out and keep your Qoo10 purchase receipt as proof of purhase for warranty claim. Thank you

    Question : [Re] Inquiry for the item from gir****

    Thank u

    Answer : [Re] Inquiry for the item from gir****

    No worries

  • Question : Inquiry for the item from man****Oct 14, 2019

    hi. is the drill holes for mounting same as model 303?

    Answer : [Re] Inquiry for the item from man****

    Sorry, we can't give a comment for different model. We don't have model 303 only have MSH303i. Thank you

  • Question : Inquiry for the item from kah****Sep 26, 2019

    Hi can I check if shower head is included in the package? Thank you.

    Answer : [Re] Inquiry for the item from kah****

    Yes. Included

+View all Notice, FAQ, Q&A >>
★ Mayer MMPC1650 Mini Pressure Cooker | 1.6L Capacity ★ (1 Year Singapore Warranty)
★ Mayer MMPC1650 Mini Pressure Cooker | 1.6L Capacity ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from ahc****Jan 24, 2020

  • Question : Inquiry for the item from ahc****Jan 24, 2020

  • Question : Inquiry related delivery from mon****Jan 17, 2020

    if i order today, can i get it before wed next week? thank you

    Answer : [Re] Inquiry related delivery from mon****

    Shouldn’t be a problem

  • Question : Inquiry for the item from Rya****Jan 15, 2020

    Hi Seller,

    It come with 2 pots?

    Ryan

    Answer : [Re] Inquiry for the item from Rya****

    Yes

  • Question : Inquiry related delivery from Hei****Jan 09, 2020

    Hi, Ho many days for deliery? Thanks

    Answer : [Re] Inquiry related delivery from Hei****

    You will get the item within 1-3 working days start from tomorrow. Thank you

+View all Notice, FAQ, Q&A >>
★ Mistral MSF1679R/ MSF1678/ MSF1643/ MSF1645R Stand Fan ★ (8 Years Warranty for Fan Motor Only)
★ Mistral MSF1679R/ MSF1678/ MSF1643/ MSF1645R Stand Fan ★ (8 Years Warranty for Fan Motor Only)
Item Q&A
  • Question : Inquiry for the item from ray****Jan 23, 2020

  • Question : Inquiry related delivery from jas****Jan 14, 2020

  • Question : Inquiry for the item from jas****Dec 04, 2019

  • Question : Inquiry for the item from nur****Nov 11, 2019

  • Question : Inquiry for the item from Lad****Nov 10, 2019

+View all Notice, FAQ, Q&A >>
★ Mistral MIC2001 Induction Cooker with Free Stainless Steel Pot ★ (1 Year Singapore Warranty)
★ Mistral MIC2001 Induction Cooker with Free Stainless Steel Pot ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related delivery from Che****Jan 22, 2020

    Hi. May i know the earliest delivery date if i place order today? Thx!

    Answer : [Re] Inquiry related delivery from Che****

    Delivery lead time 2 - 5 working days. If order by today before 5:30pm, we should able to ship out Qxpress by tomorrow. Thank you

    Question : [Re] Inquiry related delivery from Che****

    Thank you. Order placed!!!

    Answer : [Re] Inquiry related delivery from Che****

    Noted. Please wait for warehouse team proceed your order. Thank you

  • Question : Inquiry for the item from Joi****Jan 20, 2020

    Hi,does the induction cooker comes with the pot shown in the picture?
    Your advertisement did not indicate.

    Answer : [Re] Inquiry for the item from Joi****

    Yes. Comes with pot

  • Question : Inquiry related delivery from yeo****Jan 20, 2020

    Hi if I order the $40 Mistral induction cooker via Qoo10 today can you deliver it to me by tomorrow 21 Jan?

    Answer : [Re] Inquiry related delivery from yeo****

    Delivery lead time 2 - 5 working days for confirm order. Thank you

  • Question : Inquiry related delivery from 236****Jan 21, 2019

    hi can self collect?

    Answer : [Re] Inquiry related delivery from 236****

    Sorry, we don’t provide self collection. If order by today, we will send out to Qxpress by tomorrow

★ FREE GIFT Worth $299.90 -Delonghi ECAM350.15.B Dinamica Espresso Coffee Machine ★(1 Year Warranty)
★ FREE GIFT Worth $299.90 -Delonghi ECAM350.15.B Dinamica Espresso Coffee Machine ★(1 Year Warranty)
Item Q&A
  • Question : Inquiry related delivery from Mar****Jan 22, 2020

    Hi may I know when will product be delivered if I order this afternoon?

    Answer : [Re] Inquiry related delivery from Mar****

    For this one we have ready stock, however tomorrow is last day for the delivery and i am afraid of schedule might not able to fit in. Our office also half day tomorrow. If you want, we can arrange for you to come down and pick up. Only for confirm order place in Qoo10

  • Question : Inquiry for the item from Mar****Dec 31, 2019

    Free gift selection only states home service and coffee canister. How about the gift card?

    Answer : [Re] Inquiry for the item from Mar****

    Please refer to product description, it is stated there how to redeem gift card

★ Tefal HT412 Prepline Hand Mixer w/Bowl ★ (2 Years Warranty)
★ Tefal HT412 Prepline Hand Mixer w/Bowl ★ (2 Years Warranty)
Item Q&A
★ Kenwood MO280 Oven Toaster 10L ★ (1 Year Singapore Warranty)
★ Kenwood MO280 Oven Toaster 10L ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from jes****Jan 21, 2020

    Is it affixed with Singapore safety mark ? Thanks

    Answer : [Re] Inquiry for the item from jes****

    Yes. Comes with safety mark

  • Question : Inquiry for the item from yan****Oct 18, 2019

    Shop coupon 6% cannot apply to this item?

    Which product can use this coupon?

    How to register warranty?

    Warranty 1 yr?

    Warranty card stamped dealer chop?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    1. 6% shop voucher for cookware only.
    2. Product above $300 can use our 3% shop voucher.
    3. Register warranty online at https://www.kenwoodworld.com/en-sg/register/register
    4. Warranty is 1 year.
    5. Please register warranty online

    Question : [Re] Inquiry for the item from yan****

    Oven toaster is not a cookware item? Thanks

    Answer : [Re] Inquiry for the item from yan****

    Cookware is Pot and Pan, Oven Toaster is under Kitchen Devices - > Toaster. Please see the Category on top at product page. Thank you

    Question : [Re] Inquiry for the item from yan****

    I am deciding between Panasonic and Kenwood. Please advise on the good n bad points of each brand.

    Any temperature information or just low medium high?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Kenwood MO280 - up to 250 degree. Panasonic NT-GT1 Temperature control is Low, Mid, High, Toast (doesn't indicate the actual temperature for panasonic

    Question : [Re] Inquiry for the item from yan****

    Competitor Parisilk offering 3% off for oven toaster 48 plus 4 Del total 52 versus your 52 plus 2 Del total 54 so u can give shop discount?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Actually you can combine other product and if spend more than $60 (Qprime) it will be entitled free delivery. We just adjusted the selling price, you may place order now. Thank you

    Question : [Re] Inquiry for the item from yan****

    Your price 44c higher after discount. Thanks i will decide these few days.

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    No worries, you can just bought from other seller if the price is cheaper. The price will switch back to original price end of the day. Thank you

    Question : [Re] Inquiry for the item from yan****

    So tight deadline. Thanks

    Answer : [Re] Inquiry for the item from yan****

    Will extend till end of this week

  • Question : Inquiry for the item from emi****May 30, 2019

    Hi seller
    Can check with you regards your this product? Can it be for doing baking cake or cookies?
    Thank you

    Answer : [Re] Inquiry for the item from emi****

    No. This model can't do that. Please use other oven, see the following link https://www.qoo10.sg/item/KENWOOD-KENWOOD-MOM880BS-32L-CONVECTION-ROTISSERIE-ELECTRIC-OVEN-1-YEAR/612061806?banner_no=1305330

  • Question : Inquiry for the item from cle****May 26, 2019

    Can adjust the tray height? And how many levels?

    Answer : [Re] Inquiry for the item from cle****

    Not adjustable

  • Question : Inquiry for the item from clo****Feb 18, 2019

    Hi, may i know if toaster come with singapore 3 pin plug? Thank you

    Answer : [Re] Inquiry for the item from clo****

    Yes. 3 Pin Plug

+View all Notice, FAQ, Q&A >>
★ Zojirushi NL-BGQ05 0.54L MICOM Fuzzy Logic Rice Cooker ★ (1 Year Singapore Warranty)
★ Zojirushi NL-BGQ05 0.54L MICOM Fuzzy Logic Rice Cooker ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from che****Jan 18, 2020

  • Question : Inquiry for the item from bea****Jul 05, 2019

    Hi must I buy the income purchase guard for the product warranty or it is auto covered?

    Answer : [Re] Inquiry for the item from bea****

    No need. This item already comes with 1 year warranty

  • Question : Inquiry for the item from gir****Sep 18, 2018

    Hi seller u got any mini rice cooker ( which can cook around 2 or 3 cups) which is make in Japan pls advise thanks

    Answer : [Re] Inquiry for the item from gir****

    Dear Customer,

    Sorry, currently we don’t 2-3 cups made in Japan.

    Thank you
    Electronic House

  • Question : Inquiry for the item from ame****Jun 10, 2018

    Hi, understand there is a 1 year Singapore warranty for this rice cooker. However, I did not receive any warranty card when the item was delivered. May I know how do I go about registering the warranty as there is also no option to register the warranty online when I visit the Zojirushi website? Thanks.

    Answer : [Re] Inquiry for the item from ame****

    Dear Customer,

    For Zojirushi item, just print out and keep your Qoo10 receipt as proof of purchase, no need to register warranty online

    Thank you
    Electronic House

  • Question : Inquiry for the item from cha****Jun 06, 2018

    Hello,

    Is this item made in Japan?

    If not, can you advise which models are made in Japan?

    Thank you

    Answer : [Re] Inquiry for the item from cha****

    Dear Customer,

    The model you asking is not made in Japan, please see the following for Made in Japan Rice Cooker

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=603133442

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=556531323

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=469519359

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=464441138

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=466020633

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=525541052

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=525541518

    Thank you
    Electronic House

    Question : [Re] Inquiry for the item from cha****

    Thank you 🙏🏼

    Answer : [Re] Inquiry for the item from cha****

    No worries

+View all Notice, FAQ, Q&A >>
★ Panasonic MC-CG371A Lightweight Canister Vacuum Cleaner ★ (1 Year Singapore Warranty)
★ Panasonic MC-CG371A Lightweight Canister Vacuum Cleaner ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related delivery from ruo****Jan 20, 2020

    Hi, i sent you an sms on sun but have not hear from you. May i know if i place the order now, would i be able to receive it before cny? Thanks

    Answer : [Re] Inquiry related delivery from ruo****

    For all the questions please post in qtalk. Delivery lead time 2-5 working days for confirm order

  • Question : Inquiry for the item from spd****Feb 26, 2019

    Is this a bagless vacuum cleaner?

    Answer : [Re] Inquiry for the item from spd****

    No. It is bagged

★ Iona GLS189/ GLS282/ GL3709 Shabu Shabu/Steamboat ★ (1 Year Singapore Warranty)
★ Iona GLS189/ GLS282/ GL3709 Shabu Shabu/Steamboat ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related delivery from ant****Jan 20, 2020

  • Question : Inquiry related delivery from zhi****Jan 23, 2019

    Available stock? Can ship out immediately if I order today?

    Answer : [Re] Inquiry related delivery from zhi****

    Only can ship out to Qxpress tomorrow

  • Question : Inquiry for the item from jas****Aug 27, 2018

    Order No. 268794322
    Ist time used and feel very strong smell . Why ?

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer,

    As product is new. Please use lemon to boil and remove the smell.

    Thank you
    Electronic House

  • Question : Inquiry related delivery from Eug****Apr 23, 2018

    If I order today how long will it take to reach my house?

    Answer : [Re] Inquiry related delivery from Eug****

    Dear Customer,

    Lead time 3 - 5 working days

    Thank you
    Electronic House

  • Question : Inquiry related delivery from ice****Mar 16, 2018

+View all Notice, FAQ, Q&A >>
★ Philips GC524/66 EasyTouch Plus Garment Steamer ★ (2 Years World-Wide Warranty)
★ Philips GC524/66 EasyTouch Plus Garment Steamer ★ (2 Years World-Wide Warranty)
Item Q&A
  • Question : Inquiry related delivery from moo****Jan 20, 2020

  • Question : Inquiry for the item from lis****Jan 18, 2020

    Hi,

    Is the styleboard hardcase, or is it soft like a painting scroll that can be rolled up?

    Answer : [Re] Inquiry for the item from lis****

    clothes in the middle is soft. Styboard we would suggest you go down nearest shop to check and feel

★ Sona SAF6080 16 Inch Antique Stand Fan ★ (3 Years Warranty on Motor)
★ Sona SAF6080 16 Inch Antique Stand Fan ★ (3 Years Warranty on Motor)
Item Q&A
  • Question : Inquiry for the item from naz****Jan 18, 2020

    Hi. What’s the height of the fan from the base (normal to max adjustable range)? Thanks

    Answer : [Re] Inquiry for the item from naz****

    Sorry, we don't have the height now, for stand fan, it is about 120cm - 130cm. Thank you

    Question : [Re] Inquiry for the item from naz****

    Ok thanks. I’ve placed order. Can get before CNY?

    Answer : [Re] Inquiry for the item from naz****

    Ok nvm, I saw item has already been shipped out. Thanks

    Question : [Re] Inquiry for the item from naz****

    You will get the item within 1-3 working days start from tomorrow. Thank you

  • Question : Inquiry for the item from jvl****Jun 26, 2019

    Hi,

    Can the logo be removed?

    Answer : [Re] Inquiry for the item from jvl****

    What logo you mean?

    Question : [Re] Inquiry for the item from jvl****

    The "Sona" logo in the middle of the fan cover.

    Answer : [Re] Inquiry for the item from jvl****

    May I know why you want to remove the logo?

    Question : [Re] Inquiry for the item from jvl****

    Becos I don really like the logo... But the design of the fan is nice. And I think the fan will look better without the logo.

    Answer : [Re] Inquiry for the item from jvl****

    It is impossible to remove as this is their brand

  • Question : Inquiry related return and exchange from LAY****Jun 17, 2019

    Hi There, i just received and installed the item this morning but the blade will keep coming loose after a while. Can you advise what should I do?

    Answer : [Re] Inquiry related return and exchange from LAY****

    Please double check and make sure install properly. You may take a clear video with reported issue and send to electronichousesg@gmail.com, our team will follow up your case within 1-4 working days. Thank you

    Question : [Re] Inquiry related return and exchange from LAY****

    Thanks for the prompt response!
    I'm away now and will let you know if I still have a issue with the fan.

    Answer : [Re] Inquiry related return and exchange from LAY****

    Noted

  • Question : Inquiry related delivery from bio****Feb 11, 2019

    When is the item coming?

    Answer : [Re] Inquiry related delivery from bio****

    Order number is 287953066, please check when will the item be shipped?

    Question : [Re] Inquiry related delivery from bio****

    Sorry should be 289753066

    Answer : [Re] Inquiry related delivery from bio****

    Item will ship out to Qxpress either today or tomorrow. Thank you

  • Question : Inquiry from jol****Jul 09, 2018

    hi i requested for modal SAF6068. you sent the wrong model SSO6068. please kindly arrange for exchange

    Answer : [Re] Inquiry from jol****

    Dear Customer,

    Please take a photo of the model you received. We only have model SAF6080, don't have model SAF6068, only have SSO6068.

    Please advice.

    Thank you
    Electronic House

+View all Notice, FAQ, Q&A >>
★ Electrolux Z1231 Bagless Vacuum Cleaner ★ (2 Years Singapore Warranty)
★ Electrolux Z1231 Bagless Vacuum Cleaner ★ (2 Years Singapore Warranty)
Item Q&A
  • Question : Inquiry related delivery from tan****Jan 20, 2020

    can i know take how many days for delivery if i order today?

    Answer : [Re] Inquiry related delivery from tan****

    Delivery lead time 2 - 5 working days. Thank you

  • Question : Inquiry for the item from gpy****Jan 10, 2020

    Can I check with you want is the hose Outer Diameter? I have a few brushes at home. Want to know if they will fit the hose

    Answer : [Re] Inquiry for the item from gpy****

    Please contact 6727-3699 to check. Thank you

  • Question : Inquiry related delivery from jan****Dec 16, 2019

  • Question : Inquiry for the item from som****Jan 13, 2019

    Is this 1600w or 2000w ? thanks

    Answer : [Re] Inquiry for the item from som****

    Power Consumtpion is 1600W

  • Question : Inquiry for the item from cle****Dec 13, 2018

+View all Notice, FAQ, Q&A >>
★ Tefal C52896 Non-stick Wok with Lid 36cm ★ (2 Years Warranty)
★ Tefal C52896 Non-stick Wok with Lid 36cm ★ (2 Years Warranty)
Item Q&A
  • Question : Inquiry related delivery from dor****Jan 18, 2020

    Can I request to deliver after 6.30pm if I order now?

    Answer : [Re] Inquiry related delivery from dor****

    For any delivery matters, please contact Qxpress at 6661-9100. Thank you

  • Question : Inquiry for the item from asn****Oct 17, 2019

    Where the place for
    Self collection

    Answer : [Re] Inquiry for the item from asn****

    Sorry, self collection is not available. Thank you

  • Question : Inquiry for the item from ho.****Sep 16, 2019

    Hi seller, if i order today, can i get it by Fri? Thanks!

    Answer : [Re] Inquiry for the item from ho.****

    You will get the item within 2-5 working days. Thank you

    Question : [Re] Inquiry for the item from ho.****

    Thanks for your quick reply. I have just placed order. Kindly take note that everyday from 11.30am - 1pm no one will be at home. Can deliver at any other timing. Thank you!

    Answer : [Re] Inquiry for the item from ho.****

    No worries. Since you have leave a comment. Qxpress should be follow the instruction. For any delivery matters, you may also contact Qxpress at 6661-9100 once item shipped out. Thank you

  • Question : Inquiry for the item from agn****Jun 02, 2019

    Hi seller, doing u have size 32 or 34cm for this Non stick wok?

    Answer : [Re] Inquiry for the item from agn****

    Model A70699

  • Question : Inquiry related delivery from est****Jan 22, 2019

    just to check if I order nòw can I receive on next week

    Answer : [Re] Inquiry related delivery from est****

    Should be able to get by this week if order by today

    Question : [Re] Inquiry related delivery from est****

    thanks..

    Answer : [Re] Inquiry related delivery from est****

    No worries

+View all Notice, FAQ, Q&A >>
★ Iona GLK187 1.8L Stainless Steel Electric Kettle ★ (1 Year Singapore Warranty)
★ Iona GLK187 1.8L Stainless Steel Electric Kettle ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related delivery from viv****Jan 18, 2020

    Hi Seller,

    May i check if order today, when can receive?

    We need it urgently, possible to receive bef cny?

    Kindly advise soon, thx!

    Answer : [Re] Inquiry related delivery from viv****

    You will get the item within 1-3 working days start from Tuesday if order by today. Thank you

    Question : [Re] Inquiry related delivery from viv****

    Noted with thx~

    Answer : [Re] Inquiry related delivery from viv****

    No worries

  • Question : Inquiry for the item from jas****Dec 10, 2019

    Is the filter removable for easy washing?

    Answer : [Re] Inquiry for the item from jas****

    There is no Filter for this kettle

  • Question : Inquiry for the item from ngb****Nov 14, 2019

    Hi, may I know the length of the cable?

    Answer : [Re] Inquiry for the item from ngb****

    Cord lenght about 68cm

  • Question : Inquiry for the item from xul****Nov 07, 2019

    Hi! Do u HV inside heating element picture? Would like to know which type is the heating element. Thank you!

    Answer : [Re] Inquiry for the item from xul****

    SUS304 stainless steel, You may refer to our product description for more information

  • Question : Inquiry for the item from 261****Nov 07, 2019

    Pls make sure your plug is for Singapore UK 3 pin not Chinese type 3 pin. Thanks.

    Answer : [Re] Inquiry for the item from 261****

    3 pin plug for Singapore use

+View all Notice, FAQ, Q&A >>
★ Philips PR3110 Infrared Lamp - For Targeted Treatment ★ (2 Years World-Wide Warranty)
★ Philips PR3110 Infrared Lamp - For Targeted Treatment ★ (2 Years World-Wide Warranty)
Item Q&A
  • Question : Inquiry related delivery from ami****Jan 17, 2020

    May I know When is the earliest you can ship out item? I must receive it before next Thursday 23 Jan 2020. Thank you

    Answer : [Re] Inquiry related delivery from ami****

    If you need it urgently, please order ASAP so that you can receive within 1-3 working days start from Tuesday if order by today. Thank you

  • Question : Inquiry for the item from lyn****Nov 09, 2019

  • Question : Inquiry for the item from kar****Aug 25, 2019

    May I ask where I can buy the infrared lamp bulb?

    Answer : [Re] Inquiry for the item from kar****

    For bulb, please contact philips service center at 6882 3999, located at 622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763

  • Question : Inquiry related delivery from cs0****Aug 20, 2019

  • Question : Inquiry for the item from Yuk****Aug 06, 2019

+View all Notice, FAQ, Q&A >>
★ Panasonic NI-WL41VSH Cordless Steam Iron ★ (1 Year Singapore Warranty)
★ Panasonic NI-WL41VSH Cordless Steam Iron ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry related return and exchange from 236****Jan 17, 2020

    Dear Sir,

    I refer to my Qoo10 Order No. 312880669 for the Panasonic NI-WL41VSH Cordless Steam Iron.

    Upon receipt of the above item on 17 January 2020, I realised that it is damaged (please see the attached).

    Kindly exchange the item as soon as possible.

    Best regards,
    William Tan

    Answer : [Re] Inquiry related return and exchange from 236****

    Please see delivery slip

    Question : [Re] Inquiry related return and exchange from 236****

    We will exchange for you within 1-3 working days start from tomorrow. Our driver schedule is Monday to Friday between 2pm to 6pm, Saturday 1pm to 5pm. Thank you

  • Question : Inquiry for the item from sha****Jan 05, 2020

    Item does cover warranty? Have to purchase warranty separately?

    Answer : [Re] Inquiry for the item from sha****

    This product already comes with 1 year warranty. No need to purchase separately

★Tefal BL985A High Speed Blender Vacuum Glass ★ (2 Years Warranty)
★Tefal BL985A High Speed Blender Vacuum Glass ★ (2 Years Warranty)
Item Q&A
  • Question : Inquiry for the item from 234****Jan 16, 2020

    vacuum lid is only available for tritan jar? not for glass jar?

    Answer : [Re] Inquiry for the item from 234****

    Only the glass jar has the vacuum feature

    Question : [Re] Inquiry for the item from 234****

    so glass jar cannot use to vacuum?

    Answer : [Re] Inquiry for the item from 234****

    Only the glass jar has the vacuum feature

★ Toshiba RC-18NMF 1.8L Digital Rice Cooker ★ (1 Year Singapore Warranty)
★ Toshiba RC-18NMF 1.8L Digital Rice Cooker ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from 262****Jan 17, 2020

  • Question : Inquiry for the item from fai****Sep 09, 2019

    Hi for family of 5 , how many litres should I be looking at ?

    Answer : [Re] Inquiry for the item from fai****

    1L (5.5 Cups) should be enough, it also depends or the portion for each person

    Question : [Re] Inquiry for the item from fai****

    Hello I ordered the 1.8lit from you :)

    Answer : [Re] Inquiry for the item from fai****

    Noted.

  • Question : Inquiry for the item from mul****Jun 30, 2019

  • Question : Inquiry from ang****Jun 15, 2019

    Whete can I get the inner pot replacement for Toshiba rice cooker rc-10nmf?

    Answer : [Re] Inquiry from ang****

    Sorry, we don't sell pot separately

  • Question : Inquiry for the item from ahm****Mar 18, 2019

+View all Notice, FAQ, Q&A >>
★ Delonghi ICM14011 Drip Coffee Maker ★ (1 Year Singapore Warranty)
★ Delonghi ICM14011 Drip Coffee Maker ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from 238****Jan 14, 2020

    Do you have ready stock?

    Answer : [Re] Inquiry for the item from 238****

    As of now left few pcs. Thank you

    Question : [Re] Inquiry for the item from 238****

    still have stock right now? iam ordering now. thanks

    Answer : [Re] Inquiry for the item from 238****

    As of now left 2pcs

    Question : [Re] Inquiry for the item from 238****

    done already ordered.

    Answer : [Re] Inquiry for the item from 238****

    Noted

  • Question : Inquiry for the item from ts_****Jun 14, 2019

    Dear seller,
    Your 0.65l about how many cup's of coffee?
    Thanks.

    Answer : [Re] Inquiry for the item from ts_****

    5 cups

  • Question : Inquiry for the item from toc****May 03, 2019

    Hi, does it have a hot plate to keep the coffee warm?
    Also does it come w a 3pin plug?

    Answer : [Re] Inquiry for the item from toc****

    3 pin plug, no keep warm function

★ Electrolux ZB3411/ ZB3414AK/ EDYL35OR Vacuum Cleaner ★ (2 Years Warranty)
★ Electrolux ZB3411/ ZB3414AK/ EDYL35OR Vacuum Cleaner ★ (2 Years Warranty)
Item Q&A
  • Question : Inquiry for the item from 233****Jan 17, 2020

    Hi,

    What's the difference between 3414AK and 3411?

    Answer : [Re] Inquiry for the item from 233****

    ZB3414Ak comes with additional accessories Bed Pro Nozzle

  • Question : Inquiry for the item from kpc****Apr 28, 2019

    Model: 3314AK, is this battery replaceable after 2 or 3 years?

    Answer : [Re] Inquiry for the item from kpc****

    This model battery after 2 years please contact Electrolux service centre for further assistance. Thank you

    Question : [Re] Inquiry for the item from kpc****

    Is this Singapore standard plug? Or need a plug converter?

    Answer : [Re] Inquiry for the item from kpc****

    2 pin plug from local agent

    Question : [Re] Inquiry for the item from kpc****

    Thank you.

    Answer : [Re] Inquiry for the item from kpc****

    No worries

  • Question : Inquiry for the item from jes****Nov 09, 2018

    Hi, do you still offer free air fresher with purchase of ZB3311 ?

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    As Air Freshener is left not much, We just activate, Please order ASAP. Once air freshener sold out, we will remove from the options.

    Thank you
    Electronic House

    Question : [Re] Inquiry for the item from jes****

    Does this model ZB3311 comes with cutting function ?

    Answer : [Re] Inquiry for the item from jes****

    No

    Question : [Re] Inquiry for the item from jes****

    But Electrolux told me that Model ZB3311 and ZB3314AK have. See attached reply.

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    Upon verify with Electrolux, yes, there is a cutter function.

    Sorry for the confusion

    Thank you
    Electronic House

  • Question : Vacuum CleanerOct 28, 2018

    Is there a cutter function that you can step on the head of the VC that will cut off the hair that was vaccummed up?

    Answer : [Re] Vacuum Cleaner

    Dear Customer,

    No.

    Thank you
    Electronic House

  • Question : Inquiry related delivery from xie****Aug 07, 2018

    Hi, possible to request and arrange delivery on Saturday?

    Answer : [Re] Inquiry related delivery from xie****

    Dear Customer,

    You can leave your special request upon checkout so that Qxpress driver can see.

    Thank you
    Electronic House

+View all Notice, FAQ, Q&A >>
★ Philips HD4419/20 Table Grill ★ (2 Years World-Wide Warranty)
★ Philips HD4419/20 Table Grill ★ (2 Years World-Wide Warranty)
Item Q&A
  • Question : Inquiry for the item from eun****Jan 16, 2020

    Your listing says come with 2 years international warranty. Why do we need to buy additional warranty as option?

    Answer : [Re] Inquiry for the item from eun****

    This product already comes with 2 years world-wide warranty. Additional warranty provided by Qoo10 and fulfil by NTUC, Ignore the options if you don't want extra warranty. Thank you

  • Question : Inquiry related delivery from Fan****May 10, 2018

    Can deliver on Saturday noon? Need to use in e afternoon.

    Answer : [Re] Inquiry related delivery from Fan****

    Dear Customer,

    Delivery lead time is 3 - 5 working days subject to stock availabiity.

    Thank you
    Electronic House

  • Question : Plug typeApr 07, 2018

    Does this come with SG 3 pin plug.
    Thanks

    Answer : [Re] Plug type

    Dear Customer,

    Yes. It is 3 pin plug

    Thank you
    Electronic House

  • Question : [About Item] Related InquiriesJan 23, 2017

    Hi, can the non stick grill pan be removed and washed?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    Yes. It can be removed and wash.

    Thank you
    Electronic House

  • Question : [Shipping] Related InquiriesJan 20, 2017

    Able to buy online and self collect?

    Answer : [Re] [Shipping] Related Inquiries

    Dear Customer,

    All orders in Qoo10 will be delivered by Qxress. Currently self collect is not available.

    Thank you
    Electronic House

★ FREE IRONING BOARD $299 - Philips GC9660/36 Steam Generator Iron ★ (2 Years World-Wide Warranty)
★ FREE IRONING BOARD $299 - Philips GC9660/36 Steam Generator Iron ★ (2 Years World-Wide Warranty)
Item Q&A
  • Question : Inquiry for the item from ann****Jan 16, 2020

    Hi, does it come with 2 yrs international warranty?

    Answer : [Re] Inquiry for the item from ann****

    Yes. It is 2 years international warranty

★ Mayer MMNB1000 NutriBlend Blender ★ (1 Year Singapore Warranty)
★ Mayer MMNB1000 NutriBlend Blender ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from aar****Jan 16, 2020

    Hi seller can self collect?

    If not, if I purchase now, possible to send out by today?

    Answer : [Re] Inquiry for the item from aar****

    Sorry, Self collection is not available. You will get the item within 1-3 working days start from tomorrow. Thank you

  • Question : Inquiry for the item from Ant****Dec 31, 2019

    Can use this to ground peanuts?

    Answer : [Re] Inquiry for the item from Ant****

    It is perfect for ice crushing, chopping, blending, and
    nutrient and vitamin extraction. Blend and go with the convenient Sip&Seal lids, create delicious drinks to get you out the door quickly! Best results are achieved when you Pulse.

  • Question : Inquiry for the item from lov****Jul 22, 2019

    Hi

    Is product BPA free? Can it blend nuts, ikan bilis kind?

    Answer : [Re] Inquiry for the item from lov****

    BPA Free. See the diagram

  • Question : Inquiry for the item from cha****Apr 22, 2019

    Hi. Can I know whether you sell the spare cup? I wanted to buy it with the blender.

    Answer : [Re] Inquiry for the item from cha****

    Sorry, we don't sell accessories separately

  • Question : Inquiry for the item from qee****Nov 09, 2018

    Can it blends meat as well?

    Answer : [Re] Inquiry for the item from qee****

    Dear Customer,

    This is blender and cannot chop the meat.

    Chop meat please use food chopper or meat grinder

    Thank you
    Electronic House

+View all Notice, FAQ, Q&A >>
★ Panasonic KX-TS500MX Integrated Telephone System ★ (1 Year Singapore Warranty)
★ Panasonic KX-TS500MX Integrated Telephone System ★ (1 Year Singapore Warranty)
Item Q&A
  • Question : Inquiry for the item from kat****Jan 15, 2020

    Can phone volume be adjusted

    Answer : [Re] Inquiry for the item from kat****

    Yes. See the attached TOP right position there is a volume up and down

★ Mistral MHV998R MIMICA Remote High Velocity Table Fan 10 Inch ★ (3 Years Warranty on Motor)
★ Mistral MHV998R MIMICA Remote High Velocity Table Fan 10 Inch ★ (3 Years Warranty on Motor)
Item Q&A
  • Question : Inquiry for the item from fum****Jan 15, 2020

    What is the height of the fan?

    Answer : [Re] Inquiry for the item from fum****

    70.5cm

  • Question : Inquiry related delivery from woo****Jan 15, 2020

  • Question : Inquiry related delivery from nin****Dec 12, 2019

    Hi, can I request the item to send out after 21 Dec if I place my order today? Won’t be in town the whole of next week so no one to receive item.

    Answer : [Re] Inquiry related delivery from nin****

    Please order when there is someone to stand by to receive the item. Delivery lead time is 2 - 5 working days. Thank you

  • Question : Inquiry for the item from 238****Oct 22, 2019

    Hi Seller,

    1) How can the fan be dismantled for cleaning?
    2) Since the fan can be switched to either oscillate horizontally or vertically, is there ONE switch to make it alternate between horizontal & vertical oscillation automatically?

    Thanks

    Answer : [Re] Inquiry for the item from 238****

    left,right, up, down auto-oscillation with 3 angle selection(30/60/90 degree). You can choose up-down, or left right oscillation. See attached photo how to clean

  • Question : Inquiry for the item from lin****Aug 21, 2019

    Hi, is this a stand fan? How to wash the blades?

    Answer : [Re] Inquiry for the item from lin****

    This is high velocity fan. Height is 70.5cm. Please see attached photo

    Question : [Re] Inquiry for the item from lin****

    Is this the tallest high velocity fan?

    Answer : [Re] Inquiry for the item from lin****

    Yes. This fan id DC motor (Direct current Motor)

+View all Notice, FAQ, Q&A >>
★ Philips HD9654/ HD9723 Airfryer XXL Twin TurboStar ★ (2 Years World-Wide Warranty)
★ Philips HD9654/ HD9723 Airfryer XXL Twin TurboStar ★ (2 Years World-Wide Warranty)
Item Q&A
  • Question : Inquiry for the item from chi****Jan 14, 2020

    Hi,
    Do u sell grill pan ?
    Does is suitable for model 9860?

    Answer : [Re] Inquiry for the item from chi****

    Sorry, we don't sell grill pan

  • Question : Inquiry for the item from yid****Sep 28, 2019

  • Question : Inquiry for the item from 233****Apr 23, 2019

    Hi,

    Does it come with baking and grill pan ?

    Thanks

    Answer : [Re] Inquiry for the item from 233****

    Which model you are referring to?

    Question : [Re] Inquiry for the item from 233****

    HD XXL HD9654

    Answer : [Re] Inquiry for the item from 233****

    Only Grill pan included

  • Question : Inquiry related return and exchange from 242****Mar 04, 2019

    Hi,

    By mistake, I have ordered Philips Twin Turbostart Airfryer (HD9723). I Just received it on (2/3/2019). I would like to exchange it for HD XXL 9654 Digital Airfryer (the one with the digital touch screen). I am ready to pay the extra charges associated with it.
    Please do let me know it is possible. My order number is: 290873392

    Hoping for a favourable reply from you.

    Answer : [Re] Inquiry related return and exchange from 242****

    Is the item in original packaging in sealed condition? Can you please show us photo. Thank you

    Question : [Re] Inquiry related return and exchange from 242****

    Hi, yes. please see the photos attached.

    Answer : [Re] Inquiry related return and exchange from 242****

    one more pic.

    Question : [Re] Inquiry related return and exchange from 242****

    Can I have the other anchor left, right of the packaging so that we can forward to relevant team view and approve

    Answer : [Re] Inquiry related return and exchange from 242****

    Side pic 1

    Question : [Re] Inquiry related return and exchange from 242****

    Side pic 2

    Answer : [Re] Inquiry related return and exchange from 242****

    The price difference will be $90 + 5 Shipping Fee), please let us know if you fine with the arrangment

    Question : [Re] Inquiry related return and exchange from 242****

    Hi, Good morning. That’s great. We will pay the amount.

    Answer : [Re] Inquiry related return and exchange from 242****

    Please do let me know when will the delivery be scheduled.

    Question : [Re] Inquiry related return and exchange from 242****

    We will exchange for you within 1 - 3 working days between 2pm to 6pm start from today. Thank you

    Answer : [Re] Inquiry related return and exchange from 242****

    Ok noted. Would like to know if it is possible to do it today as I am on leave today.
    Thanks!

    Question : [Re] Inquiry related return and exchange from 242****

    Upon checking, This is original packaging with plastic layer for the model HD9723

    Answer : [Re] Inquiry related return and exchange from 242****

    Hi, I don’t understand!

    Question : [Re] Inquiry related return and exchange from 242****

    Please see the photo we send to you and compare your product. It seems you already remove outside layer

    Answer : [Re] Inquiry related return and exchange from 242****

    Oh yeah.. we just happened to remove the clear film on the top alone before noticing the model. Once we noticed that we have ordered for wrong model we did not open the box further.

    Question : [Re] Inquiry related return and exchange from 242****

    It was just the clear flim that was opened. We can help to put the clear film on the box if you want us to do it.

    Answer : [Re] Inquiry related return and exchange from 242****

    No need to put it back as it already removed. Our driver will check upon exchange

    Question : [Re] Inquiry related return and exchange from 242****

    Ok thank you 😊 the product is unopened for sure. It is just the outer layer.
    Do let us know if your driver will be making it today.

    Answer : [Re] Inquiry related return and exchange from 242****

    Our driver will try exchange for you by today between 2pm to 6pm. Thank you

    Question : [Re] Inquiry related return and exchange from 242****

    Thank you.

    Answer : [Re] Inquiry related return and exchange from 242****

    No worries

  • Question : Inquiry for the item from Div****Feb 16, 2019

+View all Notice, FAQ, Q&A >>
★ BUY 1 GET FREE GIFT - Philips HD9218/31 Daily Collection Airfryer ★ (2 Years Warranty)
★ BUY 1 GET FREE GIFT - Philips HD9218/31 Daily Collection Airfryer ★ (2 Years Warranty)
Item Q&A
  • Question : Inquiry from lee****Jan 14, 2020

  • Question : Inquiry related delivery from lee****Jan 14, 2020

  • Question : Inquiry for the item from tre****Dec 03, 2019

    Hi

    Do you sell only the baking tray? or grill pan if it's compatible?

    Answer : [Re] Inquiry for the item from tre****

    No. We don't sell acessories separately. Thank you

  • Question : Inquiry for the item from ber****May 07, 2019

    Is there warranty for this air fryer

    Answer : [Re] Inquiry for the item from ber****

    2 year international warranty

  • Question : Inquiry for the item from hel****Apr 28, 2019

    Hi Seller,

    What idoes free baking tray 9925 means?

    tks

    Answer : [Re] Inquiry for the item from hel****

    The Baking tray model is HD9925. Thank you