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Q & A Lists
Item Question & Answer
*Limited Time Sale* Europace Portable Dishwasher EDW 3050U | 70° C High Heat Sterilization Wash
*Limited Time Sale* Europace Portable Dishwasher EDW 3050U | 70° C High Heat Sterilization Wash
Item Q&A
  • Question : Inquiry for the item from hicarolMar 01, 2021

  • Question : Inquiry for the item from nura_kFeb 19, 2021

    Hi does this model dry the diahes too?

    Answer : [Re] Inquiry for the item from nura_k

    Hi yes it dries it too :)

  • Question : Inquiry for the item from sh990327Feb 16, 2021

    how long is the warranty for the dishwasher

    Answer : [Re] Inquiry for the item from sh990327

    Hi there, it is 1 Year and extra 3 months when registered online :)

  • Question : Inquiry for the item from fionansy87Jan 31, 2021

    Why is my baby bottle not dry? Tried both normal and dry mode.

    Answer : [Re] Inquiry for the item from fionansy87

    Hi there, it might be due to your baby bottle's hole too small, or due to the bottle too oily as you need to scrub first before placing it inside the dishwasher. Hope this helps!! :)

  • Question : Inquiry for the item from BCJan 30, 2021

    Can 4 pieces of 9.5" dish plate fit in? I saw that it says 4 pieces of 8" dish plate.

    Answer : [Re] Inquiry for the item from BC

    Hi there, sorry 9.5" can't be fit in as it will be too big :)

+View all Notice, FAQ, Q&A >>
Europace ESF 3140V 14 inch 3 in 1 STAND FAN / TATAMI FAN / DESK FAN - 8 Yrs Warranty
Europace ESF 3140V 14 inch 3 in 1 STAND FAN / TATAMI FAN / DESK FAN - 8 Yrs Warranty
Item Q&A
  • Question : Inquiry related return and exchange from JFeb 28, 2021

    Missing item
    There is no bent screw or screw pack inside the box . Cannot install at all. Can you pls change or provide ?? There is an empty ziplock bag

    Answer : [Re] Inquiry related return and exchange from J

    Hi, pls ignore as realized the screw is attached to the long pole below. But how to screw in the fan blade? Can help? Thanks

    Question : [Re] Inquiry related return and exchange from J

    Hi there, please do not pull the green stick out but the black stick instead before placing your fan blade in. Hope this clarifies :)

    Answer : [Re] Inquiry related return and exchange from J

    Hi thanks for the info! almost try to force the green part out. Didn’t know the black part is removable.. will be good if put some stickers on the different parts for clearer instructions . Btw how can we adjust the head to tilt up down ? Have to unscrew the head ? Can we push the head down or up like other brands? Thanks

    Question : [Re] Inquiry related return and exchange from J

    Hi thanks for the info! almost try to force the green part out. Didn’t know the black part is removable.. will be good if put some stickers on the different parts for clearer instructions . Btw how can we adjust the head to tilt up down ? Have to unscrew the head ? Can we push the head down or up like other brands? Thanks

    Answer : [Re] Inquiry related return and exchange from J

    Hi welcome. You should be able to adjust the head.
    Will take note on your feedback too :)

  • Question : Inquiry for the item from applebee212Feb 28, 2021

    Hi, is it adjustable into different height?

    Answer : [Re] Inquiry for the item from applebee212

    Hi yes, it can be adjustable into 3 different heights. You may see the instruction manual for more information on how to change it. Thank you :)

  • Question : Inquiry for the item from pehericFeb 26, 2021

  • Question : Inquiry for the item from bethFeb 25, 2021

    what is the power on this fan, eg, 50w/55w/60w?

    Answer : [Re] Inquiry for the item from beth

    Hi, it is 45W :)

    Question : [Re] Inquiry for the item from beth

    You may view more information on our website under model ESF 3140V

  • Question : Inquiry related delivery from aya_692003Feb 23, 2021

+View all Notice, FAQ, Q&A >>
EuropAce 7.5 KG Top Load Washing Machine ETW3751T - 5 Years Motor Warranty
EuropAce 7.5 KG Top Load Washing Machine ETW3751T - 5 Years Motor Warranty
Item Q&A
  • Question : Inquiry related delivery from wonghuailing0Mar 01, 2021

  • Question : Inquiry related delivery from Helen LewFeb 28, 2021

    Hi seller, if I place order for 7.5kg model on 1/3/21, when will deliver to my place at Bukit Merah area? Thks

    Answer : [Re] Inquiry related delivery from Helen Lew

    Hi there, our delivery team will give you a call to schedule delivery date and time. Thank you :)

  • Question : Inquiry related delivery from Helen LewFeb 28, 2021

    Hi seller, if I place order for 7.5kg model on 1/3/21, when will deliver to my place at Buriton merchant? Thks

    Answer : [Re] Inquiry related delivery from Helen Lew

    Hi there, our delivery team will give you a call to schedule delivery date and time. Thank you :)

  • Question : Inquiry related delivery from chynna_lim2605Feb 23, 2021

    Hi, do you give the pipe connector to the qashing machine?
    Can you deliver during weekends?
    Any charges?

    Answer : [Re] Inquiry related delivery from chynna_lim2605

    Hi, yes we give pipes connector to the washing machine. Yes, we can deliver on Saturday.

    Question : [Re] Inquiry related delivery from chynna_lim2605

    No charges, but for disposal will be extra $50.

  • Question : Inquiry for the item from melwcfFeb 21, 2021

    Hi, Happy New Year!
    Why the 5% shop coupon cannot be use?
    See attached screenshot. Tried several times. I think other users also have same issue.
    Thanks.

    Answer : [Re] Inquiry for the item from melwcf

    hi, it is only available for use for selected non promotional items. thank you

+View all Notice, FAQ, Q&A >>
*New Launch* Europace EVC 1150V / EVC 3201W – Multi- Cyclone Bagless Vacuum Cleaner
*New Launch* Europace EVC 1150V / EVC 3201W – Multi- Cyclone Bagless Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from ChFeb 27, 2021

    Evc 1150V

    Since the Hepa filter cannot be washed, do you all sell extra? Otherwise how should it be maintained?

    Answer : [Re] Inquiry for the item from Ch

    Hi we are still checking on our end for the stocks.
    For maintanence, you may just wipe off the dirt.

    Question : [Re] Inquiry for the item from Ch

    and also brush it

    Answer : [Re] Inquiry for the item from Ch

    Hi, we do have stocks for the Hepa Filter. Do let us know if you want it :)

  • Question : Inquiry from pingu_tJan 15, 2021

    I purchased the Europace 2000W Multi-Cyclone Vacuum Cleaner with HEPA Filter EVC3201W and the foam around the filter at the back has melted and I can't use the vacuum anymore. They asked me to call before going down to Changi to check if stock is available- I called- no one is pickingup. Can you let me know if the Filter is available, or how much is the filter spare part? Thanks

    Answer : [Re] Inquiry from pingu_t

    Hi there, yes will check and get back to you :)

    Question : [Re] Inquiry from pingu_t

    Hi any updates ?

    Answer : [Re] Inquiry from pingu_t

    No one came back to me

    Question : [Re] Inquiry from pingu_t

    Hi Any updates??

    Answer : [Re] Inquiry from pingu_t

    Hi sorry for the late reply. We are currently OOS for this item. Stocks will come in early may.

  • Question : Inquiry for the item from alwaysbeforeFeb 20, 2021

  • Question : Inquiry for the item from mariasusanto DanielJan 23, 2021

+View all Notice, FAQ, Q&A >>
IN-STOCK *Online Exclusive Sale* EuropAce 20L Microwave Oven EMW 1202S (White) - 15 Months Warranty
IN-STOCK *Online Exclusive Sale* EuropAce 20L Microwave Oven EMW 1202S (White) - 15 Months Warranty
Item Q&A
  • Question : Inquiry for the item from Marbleliew73Feb 26, 2021

  • Question : Inquiry for the item from vanical_Feb 24, 2021

  • Question : Inquiry from ykculhlFeb 24, 2021

  • Question : Inquiry related delivery from ykculhlFeb 24, 2021

  • Question : Inquiry for the item from SxxFeb 22, 2021

    Can use for baking?

    Answer : [Re] Inquiry for the item from Sxx

    Hi, this is for basic microwave usage only

+View all Notice, FAQ, Q&A >>
EuropAce 3L 3 in 1 Multi-Function Hotpot | BBQ | Takoyaki Pan - ESB 7310W
EuropAce 3L 3 in 1 Multi-Function Hotpot | BBQ | Takoyaki Pan - ESB 7310W
Item Q&A
  • Question : Inquiry for the item from triciang_kcFeb 25, 2021

    Does it comes with steamer rack?

    Answer : [Re] Inquiry for the item from triciang_kc

    Hi, sorry no it does not comes with steamer rack

*CNY SPECIAL PROMO* EuropAce 2-In-1 Cordless Handheld Vacuum Cleaner EHV W80 / 2 Years Warranty
*CNY SPECIAL PROMO* EuropAce 2-In-1 Cordless Handheld Vacuum Cleaner EHV W80 / 2 Years Warranty
Item Q&A
  • Question : Inquiry for the item from jeancherietanFeb 20, 2021

    One side of air outlet is opened and unable to close up. How to fix it?

    Answer : [Re] Inquiry for the item from jeancherietan

    please do let me check and get back

    Question : [Re] Inquiry for the item from jeancherietan

    Hi how is it?

    Answer : [Re] Inquiry for the item from jeancherietan

    Hi, have checked with our service team and they suggest that you bring your item down for a check. If it is fixable, they will fix it for you but if they are any parts to be replaced, they will have to charge for it as this part is not under warranty.

    Our office is at 10 Changi South Street 3 #06-01 (s) 486147
    We are open from Monday - Friday, 10am-5pm.
    Closed on weekends and PH.

    Question : [Re] Inquiry for the item from jeancherietan

    Thank you :)

    Answer : [Re] Inquiry for the item from jeancherietan

    Pls give me the no. to call

    Question : [Re] Inquiry for the item from jeancherietan

    It's newly purchased and why I have to pay for the parts if it is defected

    Answer : [Re] Inquiry for the item from jeancherietan

    Hi, we would require you to bring it down for us to check.

  • Question : Inquiry for the item from PenelopeFeb 19, 2021

  • Question : Inquiry for the item from jeancherietanFeb 19, 2021

    I have placed my order. How long to charge before 1st use?

    Answer : [Re] Inquiry for the item from jeancherietan

    At least 3 hours before using it :)

  • Question : Inquiry for the item from rajanavs80Feb 11, 2021

    Hi
    Thank you fast delivery.
    Just to check need to register for warranty?

    Answer : [Re] Inquiry for the item from rajanavs80

    Hi there, please register the warranty online to be entitled 3 months extended warranty too. You may register it at: https://www.europace.com.sg/ewarranty/

  • Question : Inquiry for the item from julee5519Jan 28, 2021

    Dear seller, I have written two inquiries about this vacuum cleaner but I haven’t received any response from you. I also have problem register my E warranty. After filled up all the information it keeps prom me to register again & again. When I tried to log in it Keeps showing my password is invalid.
    I need seller to advise on my vacuum cleaner’s clip fell off while using. Am I able to have a replacement clip?

    Answer : [Re] Inquiry for the item from julee5519

    Hi, sorry for the late reply. We are willing to fix it for you. Do bring your vacuum down to 10 Changi South Street 3

    Question : [Re] Inquiry for the item from julee5519

    #06-01 (s) 486147 between monday - friday, 10am-5pm

    Answer : [Re] Inquiry for the item from julee5519

    The website for the warranty is currently down, so you need to try a few more times. Sorry for the inconveniece caused!

    Question : [Re] Inquiry for the item from julee5519

    EuropAce 2-in-1 handheld vacuum cleaner
    Thank you seller for your reply and I’ll bring the vacuum cleaner to 10 Changi South St. 3 #06-01 on Monday 1st Feb to have it fix up. Thanks again

    Answer : [Re] Inquiry for the item from julee5519

    Welcome :)

+View all Notice, FAQ, Q&A >>
*2019 Launch* EuropAce ECO 4751V 4-in-1 Evaporative Air Cooler- 3 Years Motor Warranty
*2019 Launch* EuropAce ECO 4751V 4-in-1 Evaporative Air Cooler- 3 Years Motor Warranty
Item Q&A
  • Question : Inquiry for the item from MtFeb 23, 2021

    Hi, please advise what I can do to make this red blinking sign above the power sign to go away. Thank you

    Answer : [Re] Inquiry for the item from Mt

    Hi, you may refer to page 13 in your instruction manual booklet regarding this issue.

    The blinking lights indicates that either you need to clean the filter before reusing it again, or it could be because you have used up to 200h and hence this blinking light appears. To remove the blinking light, do hold humidify button (teardrop looking) for 2s.

    Hope this clarifies :)

  • Question : Inquiry related delivery from 238****Jun 04, 2020

    Hi
    My Cart no. 136128226.

    I've tried calling your service phoneline and tried to enquire on my delviery, which was delayed to God knows when,

    I tried to check about Self Pick up and was grilled by your CSO on the government policy and that delivery is not his probelm, but qoo10 and ninja/qx which have serious problems, blah blah balh... nope, I was not rude , not demanding, but he sounded so turned off and disinterested in our call 12.11hrs 04 Jun

    I only wanted to solve the problem by self pickup, and not face your staff who dun even know what he is talking about, and slammed the phone on me.

    He want a piece of me? I give it to him, but help arrange a callback

    Answer : [Re] Inquiry related delivery from 238****

    Hi,
    We don't have self-collection available. All purchases from online is only for delivery. Delivery handled by qxpress/qoo10.
    Thanks

  • Question : Inquiry for the item from bnx****Jun 01, 2020

    Item still no shipped out

    Answer : [Re] Inquiry for the item from bnx****

    item will be shipped out in a couple of days

  • Question : Inquiry for the item from Pap****May 31, 2020

    hello any updates to my order since 21 may?

    Answer : [Re] Inquiry for the item from Pap****

    item will be shipped out in a couple of days

  • Question : Inquiry for the item from 236****May 23, 2020

    Hi,
    The clean indicator light up. But,, there is no instructions on what to do.
    Please help on what to do when this happen.
    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    For technical assistance, please contact the service center, you can talk to the technician. they can advise on this. Thanks

+View all Notice, FAQ, Q&A >>
*Online Exclusive* EuropAce Airfryer Large Capacity 3.2L Air Fryer EAF 5321S - 15 Months Warranty!
*Online Exclusive* EuropAce Airfryer Large Capacity 3.2L Air Fryer EAF 5321S - 15 Months Warranty!
Item Q&A
  • Question : Inquiry from lioneldcruz21Feb 21, 2021

  • Question : Inquiry for the item from gatchalianshelFeb 12, 2021

  • Question : Inquiry from kensengtanFeb 08, 2021

    Hi I bought the "*2020 Launch* EuropAce Air Fryer" less than a year ago, but it's working now. It should still under warranty. How should I proceed with the claim?

    Answer : [Re] Inquiry from kensengtan

    Hi, have you register the warranty online?

    Question : [Re] Inquiry from kensengtan

    I don’t think I did. I did not know I need to register given that I have the proof of purchase of Qoo10

    Answer : [Re] Inquiry from kensengtan

    Yes you need register online. the seriel number is on the box :)

    Question : [Re] Inquiry from kensengtan

    Can I still register now ?

    Answer : [Re] Inquiry from kensengtan

    Hi yes of course. you may register it here https://www.europace.com.sg/ewarranty/

  • Question : Inquiry for the item from jasbaybcFeb 07, 2021

    Hi, would like to know if I order today, when is the earliest delivery? Thanks !

    Answer : [Re] Inquiry for the item from jasbaybc

    Hi it will be tomorrow and you will receive it within 1-2 working days :) Do order before 12pm today to receive it before CNY

  • Question : Inquiry for the item from Pei xinFeb 06, 2021

    Hi , i were to order now. When will i be able to get the air fryer?
    Thank you.

    Answer : [Re] Inquiry for the item from Pei xin

    Hi yes, if you order before 12pm, you should be able to receive before Chinese New Year

+View all Notice, FAQ, Q&A >>
EuropAce ECF 7552S 52 Deluxe Inverter DC Celing Fan - Metal Gun (Buy 1 Get 1 Free)
EuropAce ECF 7552S 52 Deluxe Inverter DC Celing Fan - Metal Gun (Buy 1 Get 1 Free)
Item Q&A
  • Question : Inquiry for the item from ceratompFeb 20, 2021

    Do you do installation? How much? For both fans .

    Answer : [Re] Inquiry for the item from ceratomp

    Hi we do not do fans installation. thank you

  • Question : Inquiry for the item from SlytechDec 14, 2020

    Why is your Europace platform prices at Q10 Singapore in USD currency

    Answer : [Re] Inquiry for the item from Slytech

    Hi there, it should be under SGD

  • Question : Inquiry for the item from SlytechDec 11, 2020

    Is this fan , buy 1 get 1 free as stated

    Answer : [Re] Inquiry for the item from Slytech

    Hi there, it is buy 1 get 1 free as stated. Thank you :)

*Online Exclusive* EuropAce ERF 7161T 16in Retro Stand Fan (Red/Creme) - 8 Years Motor Warranty
*Online Exclusive* EuropAce ERF 7161T 16in Retro Stand Fan (Red/Creme) - 8 Years Motor Warranty
Item Q&A
  • Question : Inquiry for the item from bethFeb 16, 2021

    whats the power like eg 50W/55W?

    Answer : [Re] Inquiry for the item from beth

    Hi, it is pretty strong for this model :)

    Question : [Re] Inquiry for the item from beth

    within a room

    Answer : [Re] Inquiry for the item from beth

    thats a stupid answer, pls go find out n answer the question

    Question : [Re] Inquiry for the item from beth

    Hi do let us know what kind of technical specifications do you require so that we can assist you too :)

    Answer : [Re] Inquiry for the item from beth

    whats the power like eg 50W/55W? u r selling a product whereby you dont provide basic specs? or at least find out from manufacturer to give specs?

    Question : [Re] Inquiry for the item from beth

    Hi, sorry I didnt get your question in the 1st place. this fan is 60 W

  • Question : Inquiry related delivery from vanessaFeb 16, 2021

    When will arrange the delivery?

    Answer : [Re] Inquiry related delivery from vanessa

    Hi there, all orders are being processed today and will be shipped out within 1-2 working days :)

  • Question : Inquiry for the item from kumaransh237Jan 26, 2021

  • Question : Inquiry from yan_0524Jan 18, 2021

    Hi, saw that it come with 8 years motor warranty, is it true? Send to where if need repair? Any terms & conditions? Thanks

    Answer : [Re] Inquiry from yan_0524

    Hi there, yes it is true! :) You may register our warranty online at https://www.europace.com.sg/ewarranty/

    For repairs, do send it to our service center and do keep your invoice from q10 should you need any repairs.

    No terms and conditions at all.

    Welcome and thank you :)

  • Question : Inquiry for the item from mengbdkJan 09, 2021

+View all Notice, FAQ, Q&A >>
*BABY MILK / FOOD SPECIAL* EuropAce Mini Bar Freezer 32 Litres (EFZ 1361S) / 1 YEAR WARRANTY
*BABY MILK / FOOD SPECIAL* EuropAce Mini Bar Freezer 32 Litres (EFZ 1361S) / 1 YEAR WARRANTY
Item Q&A
  • Question : Inquiry for the item from GraceFeb 19, 2021

    Hi, does this have auto defrost?

    Answer : [Re] Inquiry for the item from Grace

    Hi, this does not have auto defrost.

  • Question : Inquiry for the item from wx823Jan 16, 2021

    Hi,
    I am a staff in NTU, looking for a freezer. Could you please provide me quote of this one in a pdf format? Thanks.

    Answer : [Re] Inquiry for the item from wx823

    Hi there, are you looking to buy in bulk?

  • Question : Inquiry for the item from ckmsg2002Oct 28, 2020

  • Question : Inquiry for the item from vic****Jun 22, 2020

    Hi, can this store meat?

    Answer : [Re] Inquiry for the item from vic****

    yes

  • Question : Inquiry for the item from zsh****Mar 09, 2020

    Hi may I know how long does the shipping takes?

    Answer : [Re] Inquiry for the item from zsh****

    2 to 7 days

+View all Notice, FAQ, Q&A >>
Europace  EFZ 6101T 100L Chest Freezer - 5 Years Compressor Warranty (Delivery from 25th Jan onwards
Europace EFZ 6101T 100L Chest Freezer - 5 Years Compressor Warranty (Delivery from 25th Jan onwards
Item Q&A
  • Question : Inquiry for the item from allanxlzFeb 19, 2021

    Hi, I am going to buy a freezer to replace the current fridge, it is 600x602x1580mm. May I know how much the disposal charge will be?

    Thanks

    Answer : [Re] Inquiry for the item from allanxlz

    Hi, it will be extra $50

EuropAce 9 inch Desk Jet Turbine Fan EJF 198C - 3 Years Motor Warranty
EuropAce 9 inch Desk Jet Turbine Fan EJF 198C - 3 Years Motor Warranty
Item Q&A
  • Question : Inquiry related delivery from GiseleFeb 16, 2021

    Hi may I know when will I receive my order? Thank you

    Answer : [Re] Inquiry related delivery from Gisele

    Hi yes, all orders are being processed today and will be shipped out within 1-2 working days :)

  • Question : Inquiry related delivery from shanphengDec 21, 2020

    Hi, will I be able to receive the item before Christmas if I place the order today ?

    Answer : [Re] Inquiry related delivery from shanpheng

    Hi there, we can't confirm you can receive it but delivery is within 3-5 working days :)

    Question : [Re] Inquiry related delivery from shanpheng

    You have any self collection service available?

    Answer : [Re] Inquiry related delivery from shanpheng

    apologies we do not have any self collection point. thank you

  • Question : Inquiry for the item from sha****May 19, 2020

    Hi, can I check how long is the cable?

    Answer : [Re] Inquiry for the item from sha****

    need to check physical unit, possible only after cb

    Question : [Re] Inquiry for the item from sha****

    If I place my order today, when will I receive the item?

    Answer : [Re] Inquiry for the item from sha****

    5 to 7 working days

  • Question : Inquiry for the item from pri****Apr 25, 2020

    Hi seller, u have another model EJF6981V. I cannot find it on qoo10. Can yo?u advise if you are selling this model as well

    Answer : [Re] Inquiry for the item from pri****

    We listed in qoo10, please check again

    Question : [Re] Inquiry for the item from pri****

    I cannot find. Can you give me the link ?

    Answer : [Re] Inquiry for the item from pri****

    thanks

  • Question : Inquiry for the item from jut****Aug 19, 2019

    Hi any stock for model jet turbine fan 198C?

    Answer : [Re] Inquiry for the item from jut****

    How is 198C and 281S different?

    Question : [Re] Inquiry for the item from jut****

    EJF 198C is out of stock.
    EJF 581S is a DC fan.

    Answer : [Re] Inquiry for the item from jut****

    Is there any restock for 198C?

    Question : [Re] Inquiry for the item from jut****

    no stock

+View all Notice, FAQ, Q&A >>
EuropAce Portable AirCon (12KBTU / 14KBTU)  EPAC 12T2 / 12T6 / 14T8 - 5 YEARS COMPRESSOR WARRANTY*
EuropAce Portable AirCon (12KBTU / 14KBTU) EPAC 12T2 / 12T6 / 14T8 - 5 YEARS COMPRESSOR WARRANTY*
Item Q&A
  • Question : Inquiry for the item from andy_chua40Feb 14, 2021

  • Question : Inquiry related delivery from sjaslynJan 19, 2021

    Hi

    Will like to check if I order tomorrow for the EPAC 12T2, when will it be delivery?

    Jas

    Answer : [Re] Inquiry related delivery from sjaslyn

    Hi there, delivery will be within 3-5 working days :)

  • Question : Inquiry for the item from JasiologyDec 11, 2020

  • Question : Inquiry for the item from carolineyipleeDec 10, 2020

  • Question : Inquiry for the item from Mr ZhouNov 19, 2020

+View all Notice, FAQ, Q&A >>
EuropAce ETF 1129 1.1M BLACK TOWER FAN WITH REMOTE and IONISER - Bladeless design for Kids safety
EuropAce ETF 1129 1.1M BLACK TOWER FAN WITH REMOTE and IONISER - Bladeless design for Kids safety
Item Q&A
  • Question : Inquiry for the item from rayFeb 10, 2021

  • Question : Inquiry for the item from quahmsFeb 07, 2021

    I am a bit confused about the sound level. Was the sound of the fan tested as part of QC? Is it within an acceptable range based on the required standard?

    Answer : [Re] Inquiry for the item from quahms

    Hi, would you like to send us a video over here or email to ece1@strategic.com.sg so that we can check.

  • Question : Inquiry for the item from ymdwooJan 29, 2021

    Hi Seller, i'm too couldn't open the remote control to insert the battery, kindly advise please, Thank you

    Answer : [Re] Inquiry for the item from ymdwoo

    Hi, i have managed to open it, thanks

    Question : [Re] Inquiry for the item from ymdwoo

    Hi, glad that you can open it. Have a good day :)

  • Question : Inquiry for the item from FletcherJan 28, 2021

    Hi seller,I just received my fan,I have some problem,how to put the battery on remote control?
    I try open so many time but still can’t open.

    Answer : [Re] Inquiry for the item from Fletcher

    Hi, please see attached video on how to open it. you need to push the side lock and pull the cap out at the same time :)

  • Question : Inquiry for the item from Esterkoh37Jan 18, 2021

    Do u have ready stock? I’m buying as house warming gift.

    Answer : [Re] Inquiry for the item from Esterkoh37

    Hi there, yes it is ready stock! :)

    Question : [Re] Inquiry for the item from Esterkoh37

    I e already placed order yesterday but just received delivery update that I can only receive it next Mon. Delivery is too slow since you have ready stock. I need it by this Sun..l.

    Answer : [Re] Inquiry for the item from Esterkoh37

    I e already placed order yesterday but just received delivery update that I can only receive it next Mon. Delivery is too slow since you have ready stock. I need it by this Sun..l.

    Question : [Re] Inquiry for the item from Esterkoh37

    Hi there, your estimated delivery is today, so it should reach you by this week. Thank you! :)

    Answer : [Re] Inquiry for the item from Esterkoh37

    Hopefully. Thanks

    Question : [Re] Inquiry for the item from Esterkoh37

    Hopefully. Thanks

    Answer : [Re] Inquiry for the item from Esterkoh37

    Based on your status, it should reach you by today. Welcome :)

    Question : [Re] Inquiry for the item from Esterkoh37

    Good, thanks !!

    Answer : [Re] Inquiry for the item from Esterkoh37

    Welcome :)

+View all Notice, FAQ, Q&A >>
EuropAce 2-Tier 12L BIG Food Steamer EFS-2121W
EuropAce 2-Tier 12L BIG Food Steamer EFS-2121W
Item Q&A
  • Question : Inquiry for the item from lisportyFeb 05, 2021

  • Question : Inquiry for the item from lisportyFeb 05, 2021

  • Question : Inquiry for the item from jankpwJan 21, 2021

    Is it one layer 12L? Total for 2 layers is 24L?

    Answer : [Re] Inquiry for the item from jankpw

    Hi, 2 layers = 12L.
    Hope this helps! :)

  • Question : Inquiry for the item from jess_jovialNov 17, 2020

    How many years warranty and if product got defect is a 1-1 exchange?

    Answer : [Re] Inquiry for the item from jess_jovial

    1 year warranty. 1-1 is subjective defends on the product issue.

  • Question : Inquiry for the item from imclarenceNov 17, 2020

+View all Notice, FAQ, Q&A >>
EuropAce 1200W Toaster Oven 9 Litres ETO 1091S/ Bake Tray and Wire Rack - 1 YEAR WARRANTY
EuropAce 1200W Toaster Oven 9 Litres ETO 1091S/ Bake Tray and Wire Rack - 1 YEAR WARRANTY
Item Q&A
  • Question : Inquiry related delivery from pytan31Feb 01, 2021

    Hi seller if i place order tday how fast can i receive the item.

    Answer : [Re] Inquiry related delivery from pytan31

    Hi, you should receive it within 2-3 working days :)

  • Question : Inquiry for the item from tha****May 08, 2020

    this one can grill meat?

    Answer : [Re] Inquiry for the item from tha****

    toaster

  • Question : Inquiry related delivery from lis****May 07, 2020

    Hi, I'm just wondering if it is possible to put this item under Qprime delivery too?

    Answer : [Re] Inquiry related delivery from lis****

    Shipping method you choose upon purchase

  • Question : Inquiry for the item from pei****May 05, 2020

    Can I know if this oven can bake cake and if able to put the chiffon cake 8 inch mould?😉

    Answer : [Re] Inquiry for the item from pei****

    Toaster

*2020 New Launch* EuropAce 16 Inches Power Fan EPF 3168 (Black)
*2020 New Launch* EuropAce 16 Inches Power Fan EPF 3168 (Black)
Item Q&A
  • Question : Inquiry for the item from singkheongchoyJan 24, 2021

    what is the warranty period?

    Answer : [Re] Inquiry for the item from singkheongchoy

    1 year warranty, register online to get 3 more months

  • Question : Inquiry for the item from miscensureAug 04, 2020

    Alumunium blade or metal blade is stronger wind?

    Answer : [Re] Inquiry for the item from miscensure

    aluminium blade is metal blade.

  • Question : Inquiry for the item from miscensureAug 03, 2020

    Can adjust angle? Can tilt the fan up and down?

    Answer : [Re] Inquiry for the item from miscensure

    Can tilt the fan up and down? manual

EuropAce Electric 2100W Induction Cooker Free S/S HotPot - 1 year warranty
EuropAce Electric 2100W Induction Cooker Free S/S HotPot - 1 year warranty
Item Q&A
  • Question : Inquiry for the item from daveJan 24, 2021

    How long is the power cable?

    Answer : [Re] Inquiry for the item from dave

    1m long

  • Question : Inquiry for the item from janDec 29, 2020

    Hi can I know what is the maximum allowable pot size on this induction? The max allowed base of the pot size? 30cm?

    Answer : [Re] Inquiry for the item from jan

    Hi, it is 28cm, but it is not compulsory to have a pot size because the heat is in the middle. As long your pot can cover the middle part it is alright.

    Thank you and hope this helps! :)

  • Question : Inquiry for the item from seetoh2009Dec 12, 2020

    Hi is the function keys capacitive or physical buttons.

    Answer : [Re] Inquiry for the item from seetoh2009

    Hi, it is physical button. thank you\

  • Question : Inquiry for the item from simjeanette08Dec 05, 2020

    Hi if item cannot operate, can I know where to send back for repair?

    Answer : [Re] Inquiry for the item from simjeanette08

    Hi, our address as below10 Changi South Street 3
    #05-01 Singapore 486147

    Service Centre : Mon – Fri (9 – 5pm),

    Sat (9 – 1230pm)

  • Question : Inquiry for the item from willee78Nov 30, 2020

+View all Notice, FAQ, Q&A >>
MADE IN TAIWAN* EuropAce Air Conditioner 8000BTU - EAC 397 4in 1 Casement Aircon
MADE IN TAIWAN* EuropAce Air Conditioner 8000BTU - EAC 397 4in 1 Casement Aircon
Item Q&A
  • Question : Inquiry for the item from yanJan 17, 2021

    Gift5 YEARS COMPRESSOR WARRANTY ~ how do we get it?

    Answer : [Re] Inquiry for the item from yan

    you may register online at
    europace.com.sg/warranty/

    Question : [Re] Inquiry for the item from yan

    we have already registered the warranty. but it shows only 2 years warranty instead of 5 years. why is this so?

    Answer : [Re] Inquiry for the item from yan

    Hi there, the warranty will be 5 years :)

    Question : [Re] Inquiry for the item from yan

    If that's the case, please update your system to reflect our warranty is 5 years ending 2025, instead of 2022 as shown on your e-warranty online. attached is a copy of the screenshot. We have emailed twice to your sales@strategic.com.sg, but we did not receive any reply. TQ!

    Answer : [Re] Inquiry for the item from yan

    Hi thanks for letting us know, we will feedback it :)

    Question : [Re] Inquiry for the item from yan

    When will you be updating your system to reflect the 5 years warranty? It is still shown our warranty is expiring in 2022.

    Answer : [Re] Inquiry for the item from yan

    Do let us know your name, contact details, email and aircon model.

    Question : [Re] Inquiry for the item from yan

    Thank you :)

    Answer : [Re] Inquiry for the item from yan

    Plz give me your email address for me to furnish you with my particulars, instead of over here. Thank you.

    Question : [Re] Inquiry for the item from yan

    Hi, you may send it to ece1@strategic.com.sg

    Answer : [Re] Inquiry for the item from yan

    thank you. we have emailed u.

    Question : [Re] Inquiry for the item from yan

    Hi Yan, please do not worry on the expiry date. that expiry date is for the parts warranty only

    Answer : [Re] Inquiry for the item from yan

    it is our standard for compressor warranty to be 5 years

  • Question : Inquiry for the item from yanDec 12, 2020

  • Question : Inquiry from zax****May 29, 2020

    Hi, can I check as circuit breaker is ending this week and next week aircon services can be resume next week. Can arrange for installation then?

    Answer : [Re] Inquiry from zax****

    Approval for installation not confirmed yet. only can know next week. thanks

    Question : [Re] Inquiry from zax****

    Hi Thanks for your reply. Can I check if you guys are out of stock?

    Answer : [Re] Inquiry from zax****

    397 we still have stock

  • Question : Inquiry for the item from sha****May 27, 2020

  • Question : Inquiry related delivery from neo****Apr 26, 2020

    Hi, do you deliver the casement aircon during the circuit breaker?

    Answer : [Re] Inquiry related delivery from neo****

    yes, delivery still going on.
    No installation service

+View all Notice, FAQ, Q&A >>
EuropAce 3-in-1 Dehumidifier w Air Purifier 12L / 16L / 25L EDH 3121S / 6161T / 6250V / 3120V / 6251
EuropAce 3-in-1 Dehumidifier w Air Purifier 12L / 16L / 25L EDH 3121S / 6161T / 6250V / 3120V / 6251
Item Q&A
  • Question : Inquiry from HappyJan 19, 2021

    My EuropAce dehumidifiers have been out of order for a few months. I have been calling your service center for weeks and just could not get through the line, very poor after-sale service. I will not buy another EuropAce product unless the after-sale service improves. My warranty will be expiring in 2 or 3 days' time. Please contact me asap. Thank you.

    Answer : [Re] Inquiry from Happy

    Hi there, sorry for not being able to get through the line. I can help you expedite your order here. Do let us know your Name and contact details and what issue is your dehumidifier facing :)

  • Question : Inquiry for the item from geoffrey_kohNov 06, 2020

  • Question : Inquiry for the item from RJul 19, 2020

    How long does a HEPA filter for the 3121S last?
    Are the Hepa filters washable?

    Answer : [Re] Inquiry for the item from R

    Are the Hepa filters washable? No
    How long does a HEPA filter for the 3121S last? 9 to 12 months

    Question : [Re] Inquiry for the item from R

    ok thank you.

    Answer : [Re] Inquiry for the item from R

    what's the hepa filter classification? 95% or 99.97(true hepa) ?

    Question : [Re] Inquiry for the item from R

    or h10, h11, h12, or h13?

    Answer : [Re] Inquiry for the item from R

    ?

    Question : [Re] Inquiry for the item from R

    Hi,
    Let me check with the factory and update you.
    Thanks

    Answer : [Re] Inquiry for the item from R

    did you get an answer? thanks

    Question : [Re] Inquiry for the item from R

    ?

    Answer : [Re] Inquiry for the item from R

    H11

    Do note, the main function of the dehum is to remove the moisture, air purifying is seconday

    Question : [Re] Inquiry for the item from R

    smartairfilters.com/en/blog/weaker-filter-stronger-purifier/

    Answer : [Re] Inquiry for the item from R

    read that very interesting article on why a weaker filter is not always worse. :)

    Question : [Re] Inquiry for the item from R

    also thanks for the answer.

    Answer : [Re] Inquiry for the item from R

    Thanks

  • Question : Inquiry for the item from jeremytteJul 25, 2020

    Is there a tubing I can connect to the dehumidifier and then the other end put into a shoe cabinet to such the moisture inside the cabinet?

    Answer : [Re] Inquiry for the item from jeremytte

    Sorry, no such option.
    Dehumidfier machine must be in that closed place.

  • Question : Inquiry for the item from marcho21Jul 24, 2020

    May I check when will EDH 3120V be restocked?

    Answer : [Re] Inquiry for the item from marcho21

    3120V discontinued

+View all Notice, FAQ, Q&A >>
EuropAce Front Load Washer 7/8.5/10 kg - 5 YEARS MOTOR WARRANTY
EuropAce Front Load Washer 7/8.5/10 kg - 5 YEARS MOTOR WARRANTY
Item Q&A
  • Question : Inquiry for the item from ngchat2002Jan 17, 2021

    May I know your washing machine made in which country?

    Answer : [Re] Inquiry for the item from ngchat2002

    Hi, it is made in China. :)

  • Question : Inquiry for the item from NurOct 09, 2020

  • Question : Inquiry related delivery from a.b****May 31, 2020

    Hi, how Long is the lead time? Can request to deliver on certain date? I need it ASAP.

    Answer : [Re] Inquiry related delivery from a.b****

    3 to 7 working days

  • Question : Inquiry for the item from pea****Aug 01, 2019

    Can this also be dryer or the function only for washing not dryer?

    Answer : [Re] Inquiry for the item from pea****

    This is for washing only.

  • Question : Inquiry related delivery from sho****Jul 23, 2019

    My house is currently under renovation. For how long can I delay the delivery?

    Answer : [Re] Inquiry related delivery from sho****

    May I know when it will be finished?

🔥Online Special🔥 EuropAce Wine Chiller / Cooler 33 Bottles - 5 Years Compressor Warranty
🔥Online Special🔥 EuropAce Wine Chiller / Cooler 33 Bottles - 5 Years Compressor Warranty
Item Q&A
  • Question : Inquiry from BasilluiJan 14, 2021

    Hi I bought a Europace Wine Chiller 2 years ago from this online store channel. It seems the compressor is overheating as the thermostat keeps showing temperatures 40C to 50C! I have tried calling the after sales service line but no one is picking up. I have gone through the online inquiry in private but no one is responding. Understand there is a need to focus on sales but it would be great if someone responds to this issue ... Thanks.

    Answer : [Re] Inquiry from Basillui

    Hi there, you may contact our technical expertise at 62890802 regarding your winechiller issue as they will be able to guide you better in fixing it. Thank you and have a nice day!

    Question : [Re] Inquiry from Basillui

    Yes I have been calling the whole day and no one is picking up

    Answer : [Re] Inquiry from Basillui

    Hi, you may fill this up regarding your problem and they will get back to you. https://airtable.com/shrysmZdZIsnX49om

    Question : [Re] Inquiry from Basillui

    Thanks filled up the online form and submitted. Hope someone actually responds.

    Answer : [Re] Inquiry from Basillui

    Welcome :)

  • Question : Inquiry related delivery from florakohDec 22, 2020

    Hi how long is shipping if I order now? I’m still renovating. Need early Jan 2021. Should I order now and deliver later?

    Answer : [Re] Inquiry related delivery from florakoh

    Hi there, it should be alright if you order on the last week of December :) it should reach you within the 1-2 weeks in January :)

  • Question : Inquiry from marNov 29, 2020

  • Question : Inquiry for the item from Phauy LengDec 06, 2020

  • Question : Inquiry related delivery from weixgohNov 07, 2020

    Hi. Is shipping free?

    Answer : [Re] Inquiry related delivery from weixgoh

    you may check in the listing or upon purchase.

+View all Notice, FAQ, Q&A >>
EuropAce ESF 2165W 16 Inches Black Stand Fan - 8 YEARS WARRANTY
EuropAce ESF 2165W 16 Inches Black Stand Fan - 8 YEARS WARRANTY
Item Q&A
  • Question : Inquiry for the item from Siti_OngJan 14, 2021

    What is the website to register for warranty?

    Answer : [Re] Inquiry for the item from Siti_Ong

    Hi, here you go! https://www.europace.com.sg/ewarranty/

*Relaunch Promo* EuropAce 1200W Multi Function Food Stand Mixer EFM 1206P with basic accessories
*Relaunch Promo* EuropAce 1200W Multi Function Food Stand Mixer EFM 1206P with basic accessories
Item Q&A
  • Question : Inquiry for the item from AJan 11, 2021

    Hi! Any news as to when the other accessories would be available for purchase? Thanks!!

    Answer : [Re] Inquiry for the item from A

    Hi there, sorry it needs to be purchase as a set with the machine. Thank you and have a nice day! :)

    Question : [Re] Inquiry for the item from A

    I understand that the basic accessories needs to be purchase as a set with the machine. I am enquiring about when the other accessories like the blender etc. would be available for purchase. Thanks!

    Answer : [Re] Inquiry for the item from A

    Hi, the blender is currently available to purchase. You may view it on your page :)

    Question : [Re] Inquiry for the item from A

    Hi! Thanks for your reply. Can I have the weblink to the page that the blender is on as I can't find it on your Qoo10 page - I am referring to the blender that can be attached to this1200W Multi function food stand mixer.

    Also what about the other accessories (the non-basic ones) for this1200W Multi function food stand mixer? Will they be available for sale too?

    Thanks!!

    Answer : [Re] Inquiry for the item from A

    Hi there, sorry for the delay, but after checking the blender that is attached to the mixer is $50.

    Do let us know if you wish to purchase it, so that we can do necessary arrangement.

    Thank you and have a nice day! :)

  • Question : Inquiry for the item from FaithJan 10, 2021

  • Question : Inquiry related delivery from shanaaa_Dec 30, 2020

    Hello can i do pick up of item instead of opting for delivery?

    Answer : [Re] Inquiry related delivery from shanaaa_

    hi, we only have delivery option. thank you!

  • Question : Inquiry for the item from kineeDec 24, 2020

    Hi I already hot the whole set from from q0010 then... I would like to check whether u sell only the mixing bowl? I will may need an additional same bowl... thanks

    Answer : [Re] Inquiry for the item from kinee

    Hi, sorry we don't sell only the mixing bowl. It comes in a set.

  • Question : Inquiry for the item from vinatan29Dec 20, 2020

    Hi , would like to know what are the accessories provided.
    Are they stated as per image attached the 5 items.

    Answer : [Re] Inquiry for the item from vinatan29

    Hi there, yes the accessories provided are stated there.

+View all Notice, FAQ, Q&A >>