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Q & A Lists
Item Question & Answer
EuropAce 7.5 KG Top Load Washing Machine ETW3751T - 5 Years Motor Warranty
EuropAce 7.5 KG Top Load Washing Machine ETW3751T - 5 Years Motor Warranty
Item Q&A
  • Question : Inquiry related delivery from jplingOct 21, 2020

  • Question : Inquiry for the item from AOct 02, 2020

  • Question : Inquiry for the item from alantanykOct 13, 2020

    Does the ETW3751T has any lint filter?

    Answer : [Re] Inquiry for the item from alantanyk

    yes it has

  • Question : Inquiry for the item from tchenhongOct 04, 2020

  • Question : Inquiry for the item from chanly9797Aug 09, 2020

    Hi is it including installation?

    Answer : [Re] Inquiry for the item from chanly9797

    Sorry, no stock.
    Includes standard installation.

+View all Notice, FAQ, Q&A >>
EuropAce Electric 2100W Induction Cooker Free S/S HotPot - 1 year warranty
EuropAce Electric 2100W Induction Cooker Free S/S HotPot - 1 year warranty
Item Q&A
  • Question : Inquiry for the item from candy_1345Oct 21, 2020

    For the electric hob for any pot use?

    Answer : [Re] Inquiry for the item from candy_1345

    only Stainless Steel

  • Question : Inquiry for the item from eeeeSep 28, 2020

    what kind of pot can be used?

    Answer : [Re] Inquiry for the item from eeee

    stainless steel pot ONLY

  • Question : Inquiry for the item from teo88888Sep 27, 2020

    Is this a GERMAN DESIGN ?
    or
    A JAPANESE DESIGN ? ?

    Answer : [Re] Inquiry for the item from teo88888

    We are a Singapore Brand.

    Question : [Re] Inquiry for the item from teo88888

    Thank you!

  • Question : Inquiry for the item from 244****Mar 02, 2019

    I bought your induction cooker (EIC212D) on Qoo10 in early January 2019. After just a few uses, the convection fan seems to have stop working, and the cooker will pause cooking after a very short time. What should I do?
    Serial number: 0518/1510
    Order number: 287248270

    Answer : [Re] Inquiry for the item from 244****

    Dear Customer,

    Thank you for purchasing from Europace.

    Please bring the item to the service center @ 10 changi south street 3 Level 5.

    Our technican will check advise you.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

    Question : [Re] Inquiry for the item from 244****

    Can I go to the service centre at Thye Hong Centre instead?

    Answer : [Re] Inquiry for the item from 244****

    Yes, you may visit our service centre at Thye Hong Cnetre, below exact address:

    2 Leng Kee Rd, Thye Hong Centre,
    #04-09A Singapore 159086

    Service Centre : Mon – Fri (9am-5pm),

    Sat (9am-12.30pm)

    (Closed on Sundays and Public Holidays)

    Tel No: (65) 6276 1727

    ** Kindly bring along the receipt copy.

    Thank you very much!

  • Question : Inquiry for the item from flo****Jan 14, 2019

    Can I know the free pot is YUAN YANG pot or normal pot?

    Answer : [Re] Inquiry for the item from flo****

    sorry, only got normal pot

+View all Notice, FAQ, Q&A >>
*Latest Model* EuropAce 16 inch Stand Fan with Timer / Remote - 8 Years motor warranty
*Latest Model* EuropAce 16 inch Stand Fan with Timer / Remote - 8 Years motor warranty
Item Q&A
  • Question : Inquiry for the item from wsy_jenOct 21, 2020

    Please advise item come with remote control? is it noisy when running/turning?

    Answer : [Re] Inquiry for the item from wsy_jen

    What is the model you are referring too?

  • Question : Inquiry for the item from jasen_phuaOct 10, 2020

    the new product esf 2140...got pic or the spec to see?
    my concern is on the noise level

    Answer : [Re] Inquiry for the item from jasen_phua

    its esf 2160w

    Question : [Re] Inquiry for the item from jasen_phua

    Your Advert fan pic is 2140 but the spec below is 2160.
    So which model will we be receiving...

    Answer : [Re] Inquiry for the item from jasen_phua

    it will be esf 2160w

  • Question : Inquiry for the item from veinzinoOct 12, 2020

    Hi, am I able to use the 10% shop voucher in buying this fan?

    Answer : [Re] Inquiry for the item from veinzino

    Plwease check into the listing page

  • Question : Inquiry for the item from KhloetanyxSep 10, 2020

    ESF 2140V have remote control?

    Answer : [Re] Inquiry for the item from Khloetanyx

    no

  • Question : Inquiry for the item from fang0130Sep 05, 2020

    Hi seller, if i wish to purchase the standing fan with timer. What is the model?

    Answer : [Re] Inquiry for the item from fang0130

    Hi seller if i wish to purchase 16 inch stand fan with timer, pls advise wat is the model asap. Appreciate your prompt reply

    Question : [Re] Inquiry for the item from fang0130

    ESF 2160w

    Answer : [Re] Inquiry for the item from fang0130

    Noted w thks

    Question : [Re] Inquiry for the item from fang0130

    Thanks

+View all Notice, FAQ, Q&A >>
EuropAce Electric Airpot with Micro Computer Control (3.5/5 L) -15 Months Warranty
EuropAce Electric Airpot with Micro Computer Control (3.5/5 L) -15 Months Warranty
Item Q&A
  • Question : Inquiry for the item from jowena_chewOct 20, 2020

    When are you going to restock EAP550Q?

    Answer : [Re] Inquiry for the item from jowena_chew

    no eta

  • Question : Inquiry for the item from jojosean72Oct 12, 2020

    Can boil water?

    Answer : [Re] Inquiry for the item from jojosean72

    Yes, can boil.

  • Question : Inquiry from Pix****Jul 13, 2020

  • Question : Inquiry for the item from 237****Jun 25, 2020

    Hi, I like to ask if the touch cup will work when the children safe guard lock is is turn on?

    Answer : [Re] Inquiry for the item from 237****

    Once its locked the dispense function will be locked too

    Question : [Re] Inquiry for the item from 237****

    Thank you

    Answer : [Re] Inquiry for the item from 237****

    Thanks

  • Question : 来自wen****会员的配送咨询。Oct 01, 2019

+View all Notice, FAQ, Q&A >>
*Online Exclusive* EuropAce Large Capacity 3.2L Air Fryer (Black) EAF 5321S - 12 months warranty
*Online Exclusive* EuropAce Large Capacity 3.2L Air Fryer (Black) EAF 5321S - 12 months warranty
Item Q&A
  • Question : Inquiry for the item from lplim85Oct 20, 2020

  • Question : Inquiry for the item from csyjacqueline07Oct 18, 2020

    Do you have red colour ?

    Answer : [Re] Inquiry for the item from csyjacqueline07

    yes.

  • Question : Inquiry for the item from csyjacqueline07Oct 18, 2020

    Is there red colour

    Answer : [Re] Inquiry for the item from csyjacqueline07

    yes

  • Question : Inquiry for the item from agneschuamhSep 25, 2020

  • Question : Inquiry for the item from Jor****Jun 14, 2020

    Hi, pls advise why the 10% Europace shop coupon discount cannot be used at check out.

    Answer : [Re] Inquiry for the item from Jor****

    coupon can apply only on non-promotional items

+View all Notice, FAQ, Q&A >>
*New Launch* Europace EVC 1150V / EVC 3201W – Multi- Cyclone Bagless Vacuum Cleaner
*New Launch* Europace EVC 1150V / EVC 3201W – Multi- Cyclone Bagless Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from AZOct 16, 2020

    Hi, my vacuum cleaner is spoilt. May I check what else do I need to bring to service centre for repair? Can I have the address and operating hours? Thank you.

    Answer : [Re] Inquiry for the item from AZ

    Dear Customer,

    Thank you for your support and regret the inconvenience cause.
    Kindly bring your product to any of our service centres listed below for our technician to investigate the cause, together with proof of purchase/warranty for verification. Kindly noted that service and spare parts charges are applicable for out-of-warranty products and defect from improper or misuse.

    East (Nearest MRT – Expo Station)
    10 Changi South Street 3, #06-01, Singapore 486147
    Service Centre Opening Hours: Mon – Fri (10am – 4pm),
    (Closed on Weekends and Public Holidays)
    Tel No: 9815 0087

    South & West (Nearest MRT – Redhill Station)
    2 Leng Kee Road, Thye Hong Centre, #04-09A Singapore 159086
    Service Centre Operating Hours: Mon – Fri (9.30am-5.00pm) Sat (9.30am-12.30pm)
    (Closed on Sundays and Public Holidays)
    Tel No: 6276 1727

    In view of the current Covid19 situation, for the safety and wellbeing of our staffs and customers, we are operating on restricted manpower crewing and safe management control of visitors, please avoid peak hours to facilitate the our support to you
    Thank you

  • Question : Inquiry for the item from nhoolingAug 12, 2020

    Any floor brush sell separately? Thanks

    Answer : [Re] Inquiry for the item from nhooling

    Please contact the service center for accessories.
    Thanks

  • Question : Inquiry for the item from jan****May 01, 2020

    If order today how long will I be able to receive item during this circuit breaker

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer,

    Thank you for purchasing from Europace.

    Deliveries will still continue during this period, due to high demand and low manpower, delivery period will longer.

    Delivery lead time 5 to 7 working days.

    Driver will sms/call on the date of the delivery.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry for the item from oh-****Apr 28, 2020

    Hi, my vaccum have a weird burnt smell after using for some time. Can I exchange for another one? Please contact me thanks.

    Answer : [Re] Inquiry for the item from oh-****

    please take it to the service center

  • Question : Inquiry for the item from eve****Apr 13, 2020

    Hi Seller, I purchased the product last month. It was functioning for a few weeks but today did not manage to start. It’s still under warranty. Where could I go to get it fix?

    Answer : [Re] Inquiry for the item from eve****

    bring it to the service center

+View all Notice, FAQ, Q&A >>
*SPECIAL DEAL* EuropAce 30L Electric Oven - 12 months* warranty
*SPECIAL DEAL* EuropAce 30L Electric Oven - 12 months* warranty
Item Q&A
  • Question : Inquiry for the item from ha_vuleanhOct 13, 2020

  • Question : Inquiry related return and exchange from raynkkAug 15, 2020

    ANYONE??

    Answer : [Re] Inquiry related return and exchange from raynkk

    Hi,
    What is your inquiry about?
    Thanks

    Question : [Re] Inquiry related return and exchange from raynkk

    REGARDING EXCHANGE, DO I HAVE TO REPEAT ALL OVER AGAIN. I WAS ASK TO WITHDRAW MY EXCHANGE CLAIM SO U CAN ARRANGE NINJA VAN FOR PICK UP.

    Answer : [Re] Inquiry related return and exchange from raynkk

    Return tracking: NVSGEUR00000002054
    Item will be collected tomorrow between 6pm to 10pm
    Please us here once collected.

    Question : [Re] Inquiry related return and exchange from raynkk

    HI, NO ONE TURN UP

    Answer : [Re] Inquiry related return and exchange from raynkk

    NO ONE TURN UP!

    Question : [Re] Inquiry related return and exchange from raynkk

    Let me check with ninjavan
    Please wait, will update you

    Answer : [Re] Inquiry related return and exchange from raynkk

    ANY UPDATE???

    Question : [Re] Inquiry related return and exchange from raynkk

    THE UNIT IS FAULTY, I TRIED AGAIN AND IT POWER TRIP AGAIN, WILL ANYONE HELP TO EXCHANGE.

    Answer : [Re] Inquiry related return and exchange from raynkk

    Dear Shipper,

    With reference to your email, dated 24/08/2020, Tracking ID: NVSGEUR00000002054

    We apologize for the inconvenience caused.

    We have assisted in rescheduling the parcel to the next available date for future pickup.

    We thank you for your patience and kind understanding.

    If you have any other queries, please do not hesitate to email back to us.

    Thank you and have a nice day.
    Regards,
    Ninja Adil
    Ninjavan Shipper Support Team

  • Question : Inquiry for the item from sharonsohAug 17, 2020

    Can this oven bake up and down?

    Answer : [Re] Inquiry for the item from sharonsoh

    heating element on top and bottom

  • Question : Inquiry related return and exchange from raynkkAug 15, 2020

    ANYONE???

    Answer : [Re] Inquiry related return and exchange from raynkk

    Hi,
    What is your inquiry about?
    Thanks

  • Question : Inquiry related return and exchange from raynkkAug 15, 2020

    IS ANYONE WILLING TO HELP???

    Answer : [Re] Inquiry related return and exchange from raynkk

    Hi,
    What is your inquiry about?
    Thanks

+View all Notice, FAQ, Q&A >>
🔥Online Special🔥 EuropAce Wine Chiller / Cooler 33 Bottles - 5 Years Compressor Warranty
🔥Online Special🔥 EuropAce Wine Chiller / Cooler 33 Bottles - 5 Years Compressor Warranty
Item Q&A
  • Question : Inquiry for the item from williamlim1502Oct 12, 2020

    Till now I never can a reply from you when is your delivery date so I can take off and stand by at home waiting for the chiller come

    Answer : [Re] Inquiry for the item from williamlim1502

    Good day! You will receive an automatic SMS one day before and a call one hour before the delivery. Thank you!

  • Question : Inquiry for the item from salSep 28, 2020

    Does the dimension of ht 840mm shown include the hinges height?

    Answer : [Re] Inquiry for the item from sal

    yes it is 84cm

  • Question : Inquiry related delivery from brendan_eeSep 06, 2020

    Can check how long is the delivery after purchase is done?

    Answer : [Re] Inquiry related delivery from brendan_ee


    Our Logistics team will contact you via call/sms/chat to inform you on the deilvery date and time slot(3 hours slot fixed for location).

  • Question : Inquiry related delivery from joy****Jun 22, 2020

    I placed offer a week ago! Till date, no one has contacted me about the delivery. May I know when will the fridge be delivered?

    Answer : [Re] Inquiry related delivery from joy****

    delivery by end of this week

  • Question : Inquiry related delivery from 388****Feb 04, 2020

    when can delivery

    Answer : [Re] Inquiry related delivery from 388****

    Dear Customer,

    Thank you for purchasing from Europace.

    You will receive call from our logistics for delivery schedule.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

+View all Notice, FAQ, Q&A >>
EuropAce Portable AirCon (12KBTU / 14KBTU)  EPAC 12T2 / 12T6 / 14T8 - 5 YEARS COMPRESSOR WARRANTY*
EuropAce Portable AirCon (12KBTU / 14KBTU) EPAC 12T2 / 12T6 / 14T8 - 5 YEARS COMPRESSOR WARRANTY*
Item Q&A
  • Question : Inquiry related delivery from cchanlee_2000Oct 12, 2020

    I would like to check the Status of my delivery, Order No. 328711614. Model: EPAC12T2

    Last communication is that the items will be delivered on 10October2020, but there is no delivery happening. Until Now I didn't receive the items.

    Pls Check

    Answer : [Re] Inquiry related delivery from cchanlee_2000

    We will deliver the order starting by nextweek.

    Question : [Re] Inquiry related delivery from cchanlee_2000

    Good day! You will receive an automatic SMS one day before and a call one hour before the delivery. Thank you!

  • Question : Inquiry for the item from selvaraj17121980Aug 20, 2020

    Any recommendation for living room and is there any installation provided as in close up the window panel for the hose?

    Answer : [Re] Inquiry for the item from selvaraj17121980

    living room, you can try the 20k btu.
    sliding panel and hose provided.
    Not suitable for HDB corridor facing room

    Question : [Re] Inquiry for the item from selvaraj17121980

    How much is it ?

    Answer : [Re] Inquiry for the item from selvaraj17121980

    $1349 - EPAC 12S

  • Question : Inquiry related cancel and refund from greenwishes_shoujoAug 21, 2020

    As spoken on the phone for cancellation on Qoo10. However, I not allow to cancel on my side as the item status shown as delivery. The option given only return or exchange. Please assist to change status or cancel on your end.

    Answer : [Re] Inquiry related cancel and refund from greenwishes_shoujo

    Informed qoo10 on the cancel request.
    Thanks

  • Question : Inquiry related delivery from jessicachewblAug 17, 2020

    Dear Seller
    My Order no. 326798446
    Can I know the delivery date ?
    Thank you !

    Answer : [Re] Inquiry related delivery from jessicachewbl

    Dear Customer,

    Thank you for purchasing from Europace.

    Our Logistics team will contact you via call/sms/chat to inform you on the deilvery date and time slot(3 hours slot fixed for location).

    Thanks again for purchasing from Europace.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry for the item from ngjunwei95Aug 17, 2020

+View all Notice, FAQ, Q&A >>
*New 2020 Launch* EuropAce 2-In-1 Cordless Handheld Vacuum Cleaner EHV W80  2 Years Warranty
*New 2020 Launch* EuropAce 2-In-1 Cordless Handheld Vacuum Cleaner EHV W80 2 Years Warranty
Item Q&A
  • Question : Inquiry for the item from chelsiadiorOct 11, 2020

    HI Seller, recommended fo marble flooring?

    Answer : [Re] Inquiry for the item from chelsiadior

    yes.

  • Question : Inquiry for the item from underthe7seasAug 27, 2020

    Hi, may I know how durable is the filter if used every week? Do you sell those spare parts like filter and floor brush? is the battery detachable for charging? So I believe the 2 years warranty covers battery and motor right? And suitable for all types of floors, please confirm. thanks.

    Answer : [Re] Inquiry for the item from underthe7seas

    Is the filter and floor brush washable with water?

    Question : [Re] Inquiry for the item from underthe7seas

    The hepa filter needs to be change once a year nor depends how ofter you used. Alternatively, you may use the brush to clean it for maintainance.

    Do you sell those spare parts like filter and floor brush? Yes , we do , some are subject for availability.

    is the battery detachable for charging? no

    So I believe the 2 years warranty covers battery and motor right?
    yes .

    Is the filter and floor brush washable with water?
    wahable filter yes, hepa filter no, brushes yes.

    Answer : [Re] Inquiry for the item from underthe7seas

    Ok. Thanks for reply. I have placed the order. Do let me know the price of hepa filter since need to change yearly as advised regardless of usage frequency. Is hepa filter covered in warranty, btw? Let me know the prices of washable filter and brush too. Hope this vacuum can be used in any type of floors. My very first handheld vacuum cleaner so still learning and understanding the mechanics and parts that potentially need replacement, so appreciate your patience and any advice. Supporting your brand as well. I have a couple of your products too in my house.

    Question : [Re] Inquiry for the item from underthe7seas

    Thanks for the purchase.
    Filters doesn't come under warranty.
    Accessories of this vacuum will be available by end of the year. Prices will be updated in the website upon arrival.
    Thanks

    Answer : [Re] Inquiry for the item from underthe7seas

    Hi, I just opened up the item and charging now. 3 questions

    1 no warranty card inside box. How to register then if online?
    2 tube lock that is in the main body, I can pull out the tube etc, directly and fairly easily, There is no way to press the button as the button is unlike the aluminum tube lock. Is this how it works that is pull out as mentioned?
    3 replacement of filter yearly as what you mentioned, I believe you are referring to honeycomb filter. Please confirm

    Just a feedback about the aluminum tube. It get scratched easily. Hope you all can take note. Thanks.

    Question : [Re] Inquiry for the item from underthe7seas

    Question 3 is the hepa filter (The soft disc shape thingy) and NOT honeycomb filter that needs yearly replacement. Nevertheless, please confirm. Is honeycomb filter under warranty btw?

    Answer : [Re] Inquiry for the item from underthe7seas

    https://www.europace.com.sg/ewarranty/

    Filter doesn't come with warranty.

    This model comes with hepa filter

*Online Exclusive* EuropAce ERF 7161T 16in R E T R O Stand Fan (Red/Creme) - 8 Years Motor Warranty
*Online Exclusive* EuropAce ERF 7161T 16in R E T R O Stand Fan (Red/Creme) - 8 Years Motor Warranty
Item Q&A
  • Question : Inquiry for the item from jazzang3Oct 10, 2020

  • Question : Inquiry for the item from lilySep 07, 2020

    Hi, can this fan oscillate? any remote control?

    Answer : [Re] Inquiry for the item from lily

    can oscillate.
    No remote

  • Question : Inquiry for the item from blurlongAug 06, 2020

  • Question : Inquiry for the item from fionatoh84Aug 14, 2020

    Hi there, Can I enquiry about "Do you help to Install Fan"?

    Answer : [Re] Inquiry for the item from fionatoh84

    Item will be delivered in a box. Installation DIY

  • Question : 来自rennielang会员的商品咨询。Aug 09, 2020

    请问这家风扇有timer 吗? 最长时间是多久?

    Answer : [Re] 来自rennielang会员的商品咨询。

    Do you have timer for this fan. What's the maximum time of the timer?

    Question : [Re] 来自rennielang会员的商品咨询。

    No timer

    Answer : [Re] 来自rennielang会员的商品咨询。

    Sorry. I wish to cancel my fan order due to no timer. .

    Question : [Re] 来自rennielang会员的商品咨询。

    Sorry. I wish to cancel my fan order due to no timer. .

    Answer : [Re] 来自rennielang会员的商品咨询。

    Qxpress already collected the parcel. Unable to cancel now

+View all Notice, FAQ, Q&A >>
EuropAce Front Load Washer 7/8.5/10 kg - 5 YEARS MOTOR WARRANTY
EuropAce Front Load Washer 7/8.5/10 kg - 5 YEARS MOTOR WARRANTY
Item Q&A
  • Question : Inquiry for the item from NurOct 09, 2020

  • Question : Inquiry related delivery from a.b****May 31, 2020

    Hi, how Long is the lead time? Can request to deliver on certain date? I need it ASAP.

    Answer : [Re] Inquiry related delivery from a.b****

    3 to 7 working days

  • Question : Inquiry for the item from pea****Aug 01, 2019

    Can this also be dryer or the function only for washing not dryer?

    Answer : [Re] Inquiry for the item from pea****

    This is for washing only.

  • Question : Inquiry related delivery from sho****Jul 23, 2019

    My house is currently under renovation. For how long can I delay the delivery?

    Answer : [Re] Inquiry related delivery from sho****

    May I know when it will be finished?

  • Question : Inquiry related delivery from che****Dec 09, 2018

+View all Notice, FAQ, Q&A >>
*1 Day Sale* 70° C High Heat Sterilization wash* Europace Portable Dishwasher EDW 3050U
*1 Day Sale* 70° C High Heat Sterilization wash* Europace Portable Dishwasher EDW 3050U
Item Q&A
  • Question : Inquiry for the item from robinjack1982Oct 01, 2020

    Hi, I refilled the water tank as usual before starting the dishwasher cycle but the dishwasher keeps indicating “E2” and to “refill” water even though the water level in the water tank is already sufficient and above the minimum level. Please advise how to resolve this. Thanks.

    Answer : [Re] Inquiry for the item from robinjack1982

    Does the water full?

    Question : [Re] Inquiry for the item from robinjack1982

    Yes, water tank full but the dishwasher still indicate the Refill sign and “E2” when press start sign and will not start. Please advise.

    Answer : [Re] Inquiry for the item from robinjack1982

    Please bring the unit in our service centres located at:

    Question : [Re] Inquiry for the item from robinjack1982

    East (Nearest MRT – Expo Station)
    10 Changi South Street 3, #06-01, Singapore 486147
    Service Centre Opening Hours: Mon – Fri (10am – 4pm),
    (Closed on Weekends and Public Holidays)
    Tel No: 9815 0087

    South & West (Nearest MRT – Redhill Station)
    2 Leng Kee Road, Thye Hong Centre, #04-09A Singapore 159086
    Service Centre Operating Hours: Mon – Fri (9.30am-5.00pm) Sat (9.30am-12.30pm)
    (Closed on Sundays and Public Holidays)
    Tel No: 6276 1727
    .

  • Question : Inquiry for the item from Peijin18Sep 23, 2020

  • Question : Inquiry for the item from Peijin18Aug 20, 2020

  • Question : Inquiry for the item from astatine07Aug 18, 2020

    Hi I bought the dish washer in Apr. Recently the led display is not able to display full digits.. Any advise? Enclosed with scnshot. I want it to be repaired since it is still under warranty

    Answer : [Re] Inquiry for the item from astatine07

    Dear Customer,

    Thank you for purchasing from Europace.

    Please bring the item to the service centre @ 10 changi south street 3 Level 5.

    Our technician will check and advise you.

    Must bring the proof or purchase along with the item.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry related return and exchange from youyear1020Jul 16, 2020

+View all Notice, FAQ, Q&A >>
*Buy 1 Free 1* EUROPACE 1.1M TOWER FAN WITH REMOTE and IONISER (Black) - 15 MONTHS E-WARRANTY*
*Buy 1 Free 1* EUROPACE 1.1M TOWER FAN WITH REMOTE and IONISER (Black) - 15 MONTHS E-WARRANTY*
Item Q&A
  • Question : Inquiry for the item from dlim4114Sep 20, 2020

    How to replace the tower fan remote...stop working after 5months.

    Answer : [Re] Inquiry for the item from dlim4114

    Remote is under accessories and its chargeable. Please call our service centre hotline for stock status 64573678.

    Question : [Re] Inquiry for the item from dlim4114

    Can order from q 00?

    Answer : [Re] Inquiry for the item from dlim4114

    Your number no one picks up.

    Question : [Re] Inquiry for the item from dlim4114

    No, you need to double check with our service centre If we are selling the remote control. Thank you! Working hours from 10am to 4pm thank you

  • Question : Inquiry related return and exchange from sno****Jun 12, 2020

    Hi Seller, I would like to have a 1 to 1 exchange for one of the fan which 3 of the buttons are faulty.
    Thanks,
    Janice

    Answer : [Re] Inquiry related return and exchange from sno****

    Hi any response

    Question : [Re] Inquiry related return and exchange from sno****

    please send picture/video of the issue

    Answer : [Re] Inquiry related return and exchange from sno****

    I did send the video in my previous post. Let me resend

    Question : [Re] Inquiry related return and exchange from sno****

    sorry, we might have missed the video in the last post, please resend. Thanks

    Answer : [Re] Inquiry related return and exchange from sno****

    Resend along with above text. Have u seen

    Question : [Re] Inquiry related return and exchange from sno****

    Thanks for the update.
    Our service team will contact you for exchange.
    Please make sure you have the complete package.
    Thanks

    Answer : [Re] Inquiry related return and exchange from sno****

    Cool thanks. I shall wait for your calls. Thanks

    Question : [Re] Inquiry related return and exchange from sno****

    Exchange on 24 june between 11 to 2pm.
    Thanks

    Answer : [Re] Inquiry related return and exchange from sno****

    They will come to collect from my place? I will look forward to it.

    Question : [Re] Inquiry related return and exchange from sno****

    collection and exchange on the same day

  • Question : Inquiry for the item from zha****Jun 14, 2020

    Hi Seller

    I have received my order but where to find the serial no. for the tower fans for online warranty registration?

    Many thanks
    Daisy

    Answer : [Re] Inquiry for the item from zha****

    On the box,fan or warranty card.
    Thanks

  • Question : Inquiry from s2u****Jun 12, 2020

    Hi, I'll like to know how do i use the coupon, I tried to use the coupon upon buying this 2 Euro Ace Fan, but it doesn't work. Please advise.

    Answer : [Re] Inquiry from s2u****

    Coupon applicable only on non-promotional regular priced item, this item is already under promotion price.

  • Question : Inquiry for the item from ali****Jun 11, 2020

+View all Notice, FAQ, Q&A >>
*Relaunch Promo* EuropAce 1200W Multi Function Food Stand Mixer EFM 1206P with basic accessories
*Relaunch Promo* EuropAce 1200W Multi Function Food Stand Mixer EFM 1206P with basic accessories
Item Q&A
  • Question : Inquiry for the item from ChuasiewkienSep 19, 2020

  • Question : Inquiry for the item from angellau1001Sep 18, 2020

    Hi how long is warranty? What other accessories are available?

    Answer : [Re] Inquiry for the item from angellau1001

    it comes with 1 year warranty,.

    Question : [Re] Inquiry for the item from angellau1001

    you may check our lisiting for more information.

  • Question : Inquiry for the item from sky****Jul 17, 2019

    Where can i buy additional accessories ? How much is the price ?

    Answer : [Re] Inquiry for the item from sky****

    Please click the link below:

    https://www.europace.com.sg/shop/index.php?route=product/product&product_id=373&search=EFM+1206P+Multi-Function+Food+Mixer+Accessories+Set

  • Question : Inquiry for the item from acc****Jul 14, 2019

  • Question : Inquiry for the item from jan****Jul 07, 2019

    Does it include full sets of accessories or just the basic?

    Answer : [Re] Inquiry for the item from jan****

    Just basic accessories. Thanks

+View all Notice, FAQ, Q&A >>
EuropAce Stainless Steel 20 / 30L / 45 L Electric Oven  EEO 2201S / 2301t / 5301t /2451s
EuropAce Stainless Steel 20 / 30L / 45 L Electric Oven EEO 2201S / 2301t / 5301t /2451s
Item Q&A
  • Question : Inquiry for the item from seow_patrickSep 17, 2020

    What is the difference between oven and convection oven ? I just need oven to bake bread. So which one is suitable for me ? Thanks

    Answer : [Re] Inquiry for the item from seow_patrick

    convection oven comes with a convection fan.
    Oven can bake

  • Question : Inquiry for the item from soh_bhAug 27, 2020

    Inside area the oven are all stainless steel?

    Answer : [Re] Inquiry for the item from soh_bh

    Inside oven area fully stainless steel?

    Question : [Re] Inquiry for the item from soh_bh

    which part of inside?

    Answer : [Re] Inquiry for the item from soh_bh

    The surface inside the oven are they all full stainless steel? Most oven on the rotating rod & tray are.

    Question : [Re] Inquiry for the item from soh_bh

    Hi, Please provide me with the model your looking at
    Thanks

    Answer : [Re] Inquiry for the item from soh_bh

    EEO5301T

    Question : [Re] Inquiry for the item from soh_bh

    Rod and wire rack is stainless steel.
    Inner body aluminium.
    Thanks

  • Question : Inquiry for the item from vAug 30, 2020

    What i will have inside the box? Baking tray? Coller grill tray?
    Is it 2 year waranty ?

    Answer : [Re] Inquiry for the item from v

    please check the listing

  • Question : Inquiry for the item from Gb7wahAug 29, 2020

    Can it used for making cake?

    Answer : [Re] Inquiry for the item from Gb7wah

    yes

  • Question : Inquiry for the item from Hui****Jun 21, 2020

+View all Notice, FAQ, Q&A >>
EuropAce Instant Water Heater - EWH 11C / 16C / 1500W / 2100W  - 5 Years Warranty on Heating element
EuropAce Instant Water Heater - EWH 11C / 16C / 1500W / 2100W - 5 Years Warranty on Heating element
Item Q&A
  • Question : Inquiry for the item from easy_breezy369Sep 14, 2020

  • Question : Inquiry for the item from ladybird_hseAug 23, 2020

    Hi,

    May I know which model has water and energy saving features? What will happen if we forget to off the heater watch?

    Answer : [Re] Inquiry for the item from ladybird_hse

    Water heater doesn't come with enery saving label.

  • Question : Inquiry for the item from lia****Jul 11, 2020

    How much do you quote for installation for new bto hse?

    Answer : [Re] Inquiry for the item from lia****


    For installation assistance please contact 3rd party installer
    ERIC - call 62910800
    Installation charges pay direct to installer.

  • Question : Inquiry from csc****Jul 05, 2020

  • Question : Inquiry for the item from kz1****Jul 05, 2020

    Hi can i know the installation charges?

    Answer : [Re] Inquiry for the item from kz1****

    For installation assistance please contact 3rd party installer
    ERIC - call 62910800
    Installation charges pay direct to installer.

+View all Notice, FAQ, Q&A >>
EuropAce EJE 5500T 500W Juicer / Juice Extractor (Whole Apple/Orange can fit in) 1 Year Warranty
EuropAce EJE 5500T 500W Juicer / Juice Extractor (Whole Apple/Orange can fit in) 1 Year Warranty
Item Q&A
  • Question : Inquiry for the item from anshulmahendra84Sep 07, 2020

    Is this slow juicer or a blender one?

    Answer : [Re] Inquiry for the item from anshulmahendra84

    Normal juicer

  • Question : Inquiry for the item from ashutoshJul 24, 2020

    Why I am not able to use the discount coupons?

    Answer : [Re] Inquiry for the item from ashutosh

    Coupon can apply only on non promotional items

  • Question : Inquiry for the item from Ash****Jul 05, 2020

    Hi is this dishwasher safe

    Answer : [Re] Inquiry for the item from Ash****

    We recommend manual wash.

  • Question : Inquiry for the item from ash****Jul 05, 2020

    Hi is this dishwasher safe

    Answer : [Re] Inquiry for the item from ash****

    We recommend manual wash.

  • Question : Inquiry from Ish****Jun 09, 2020

    I can’t apply 10$ voucher with 70$ purchase.

    Answer : [Re] Inquiry from Ish****

    Coupon can't apply for promotional items

+View all Notice, FAQ, Q&A >>
Europace Italian Slim Design Desk Fan (9/12 inch) White / 5 Yrs Motor Warranty/ Slim Design
Europace Italian Slim Design Desk Fan (9/12 inch) White / 5 Yrs Motor Warranty/ Slim Design
Item Q&A
  • Question : Inquiry for the item from KelAug 16, 2020

  • Question : Inquiry for the item from 240****Feb 18, 2019

  • Question : Inquiry for the item from lec****Aug 29, 2018

    Hi. I bought the 16" fan recently. How many years of warrenty and cover which part? Also, is there any online website to register for warranty?

    Answer : [Re] Inquiry for the item from lec****

    1year, 3mths more months if register online

  • Question : Inquiry for the item from ste****Nov 04, 2017

    Hi Seller,

    Will you restock 12inch?

    Answer : [Re] Inquiry for the item from ste****

    stocks in, please check the listing again

  • Question : Inquiry for the item from sha****Jul 06, 2017

    Hi. When will you get new stock for the 12 inch fan?

    Answer : [Re] Inquiry for the item from sha****

    Stocks not in yet, we will update once we recive the item.
    Currently no fixed date.

+View all Notice, FAQ, Q&A >>
EuropAce 5 in 1 Evaporative Air Cooler ECO 5802T  Ice cube compartment - strong airflow
EuropAce 5 in 1 Evaporative Air Cooler ECO 5802T Ice cube compartment - strong airflow
Item Q&A
  • Question : Inquiry for the item from kky234Aug 12, 2020

    Hi Seller,
    1. Is it plug and use?
    2. Does it come with hose and installation required?
    3. What is the length and diameter of hose?
    4. What is largest area in sqft/sqm it covers?
    5. What is the noise level in decibel?
    6. Is there a guarantee period?
    Regards,
    CK

    Answer : [Re] Inquiry for the item from kky234

    1. Is it plug and use? yes, must fill water for air cooler function
    2. Does it come with hose and installation required? must fill water
    3. What is the length and diameter of hose? no hose
    4. What is largest area in sqft/sqm it covers? Aircooler is mostly for 1 to 1 use, not like aircon
    5. What is the noise level in decibel? Sorry we don't have this measurement
    6. Is there a guarantee period? 1 year parts and 3 years motor

    Question : [Re] Inquiry for the item from kky234

    What is the distance for cooling effect?

    Answer : [Re] Inquiry for the item from kky234

    Cooling effect air throw can't be calculated

  • Question : Inquiry related delivery from xue****Jun 16, 2020

  • Question : Inquiry for the item from lee****Apr 22, 2020

  • Question : Inquiry related delivery from tan****Sep 27, 2018

    Do you deliver after 6 or during weekends?

    Answer : [Re] Inquiry related delivery from tan****

    for specific time and date, please contact qxpress at 6661 9100 after item is picked up from our warehouse thanks

  • Question : Inquiry for the item from sha****Aug 16, 2018

+View all Notice, FAQ, Q&A >>
*Stay Home Extra Storage* EuropAce Deluxe 152L 1 Door Fridge with freezer (ER 3161T)
*Stay Home Extra Storage* EuropAce Deluxe 152L 1 Door Fridge with freezer (ER 3161T)
Item Q&A
  • Question : Inquiry for the item from seanandre288Aug 08, 2020

    Hi is there a warranty for this model. How long if there is. How long will it take to be delivered once I place the order. Tks.

    Answer : [Re] Inquiry for the item from seanandre288

    1 year parts and 5 years compressor warranty
    delivery takes 3 to 5 working days

  • Question : Inquiry related delivery from lin****Mar 09, 2019

    Hi do you have stock for this item? Need it urgently.

    Answer : [Re] Inquiry related delivery from lin****

    Hi it's currently out of stock.

  • Question : Inquiry related delivery from nik****Feb 10, 2019

    Hello, I ordered the fridge already, can you deliver as soon as possible, it is quite urgent... sorry for this...

    Answer : [Re] Inquiry related delivery from nik****

    Dear Customer,

    Thank you for purchasing from Europace.

    You will recieve call from our logisitcs for delivery schedule.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry for the item from 241****Jan 29, 2019

    May I know if the ER3161T is froze free? N how do I purchase the item?

    Answer : [Re] Inquiry for the item from 241****

    no not frost free

  • Question : Inquiry for the item from Tan****Jan 04, 2019

    Is this a frost free fridge?

    Answer : [Re] Inquiry for the item from Tan****

    https://www.europace.com.sg/shop/index.php?route=product/product&product_id=601

+View all Notice, FAQ, Q&A >>
*36% Starch Reduction* EuropAce 1.2L / 1.5L Low Carb Steam Rice Cooker ERJ 7121V / ERJ 7152V
*36% Starch Reduction* EuropAce 1.2L / 1.5L Low Carb Steam Rice Cooker ERJ 7121V / ERJ 7152V
Item Q&A
  • Question : Inquiry for the item from Xyzen_2000Aug 04, 2020

    The latch of the rice cooker is malfunctioning. Frequently Stucked and cannot open. I observed that the latch is loosened. This is too fast to be spoilt as I handle the item with care. My last rice cooker last me 5 years.
    Please advice what to do now.

    Answer : [Re] Inquiry for the item from Xyzen_2000


    Dear Customer,

    Thank you for purchasing from Europace.

    Please bring the item to the service centre @ 10 changi south street 3 Level 5.

    Our technician will check and advise you.

    Must bring the proof or purchase along with the item.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry for the item from kek****May 31, 2020

    7152V is black or red colour please

    Answer : [Re] Inquiry for the item from kek****

    black and red

    Question : [Re] Inquiry for the item from kek****

    Promo on Sun over by the time u reply

    Answer : [Re] Inquiry for the item from kek****

    Sorry, this messenger is not a instant chat, it will take between 48 to 72 hours for reply.
    You can look into europace website, some limited time promotion is running.
    Thanks

    Question : [Re] Inquiry for the item from kek****

    Is ok thanks. Wait till next promo

    Answer : [Re] Inquiry for the item from kek****

    thanks

  • Question : Inquiry related delivery from ela****Jun 04, 2020

    Hi, I have order
    Please advice delivery date

    Answer : [Re] Inquiry related delivery from ela****

    Dear Customer,

    Thank you for purchasing from Europace.

    Deliveries will still continue during this period.

    Delivery via qxpress, Lead time 5 to 7 working days from shipout.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

  • Question : Inquiry for the item from ren****May 31, 2020

    Hi for the 1.2L model will we need to buy steaming tray in order to use the steam function ?

    Answer : [Re] Inquiry for the item from ren****

    Sorry, your refering to steaming rice?

    Question : [Re] Inquiry for the item from ren****

    no if want to steam other things using the rice cooker?

    Answer : [Re] Inquiry for the item from ren****

    https://www.europace.com.sg/shop/index.php?route=product/product&product_id=737

  • Question : Inquiry for the item from joy****May 26, 2020

    Hi, for ERJ 7121V model, is it non stick pot cooking? After cooking the rice, will the rice stick to the pot?

    Answer : [Re] Inquiry for the item from joy****

    S/S pot

    Question : [Re] Inquiry for the item from joy****

    If I buy now, when can you deliver?

    Answer : [Re] Inquiry for the item from joy****

    Dear Customer,

    Thank you for purchasing from Europace.

    Deliveries will still continue during this period.

    Delivery via qxpress, Lead time 5 to 7 working days from shipout.

    Please register your warranty online to enjoy additional 3 months warranty.

    For more details, you can visit our website http://www.europace.com.sg/

    Thank You

+View all Notice, FAQ, Q&A >>