Q&A board

Q & A Lists
Item Question & Answer
♡ 디즈니 여행용 파우치 ♡ 디즈니 정품 / 7 개 스타일 / Korea Fashion / 미키미니 파우치 / 여행용 ML 사이즈로 다양한 수납가능
♡ 디즈니 여행용 파우치 ♡ 디즈니 정품 / 7 개 스타일 / Korea Fashion / 미키미니 파우치 / 여행용 ML 사이즈로 다양한 수납가능
Item Q&A
  • Question : Inquiry for the item from ile****Dec 11, 2019

    Hi seller,

    Will there be new design available? Or any re-stock for the Mickey lettering in L size? Thank you.

    Answer : [Re] Inquiry for the item from ile****

    Hello buyer
    We are very sorry for the inconvenience.
    The product is no longer produced.
    New product coming soon
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from daw****Nov 23, 2019

    Hi, i am supposed to choose the type but its not shown what are the different types we can choose. Only color i can see

    Answer : [Re] Inquiry for the item from daw****

    Hello buyer
    You can purchase in the option details.
    This is done by contacting with the name of the item.
    The detail page shows the item's name.
    Sold out items cannot be purchased.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ile****Nov 07, 2019

    Hi, anymore L size for design 5 & 6

    Answer : [Re] Inquiry for the item from ile****

    Hello buyer
    The option has been updated.
    Please check
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from lam****Oct 22, 2019

    Hi,

    What is the design for each type ?

    Answer : [Re] Inquiry for the item from lam****

    Hello buyer
    We are very sorry for the inconvenience.
    Please refer to the detailed description.
    There are options depending on the type.
    Thank you.
    Have a nice day

[Supreme] 2 for Free shipping★ 41 Type UNISEX Short Sleeves T-shirts n Shorts
[Supreme] 2 for Free shipping★ 41 Type UNISEX Short Sleeves T-shirts n Shorts
Item Q&A
  • Question : Inquiry for the item from ryo****Nov 15, 2019

    hello, when will you do a restock of the t-shirts? most of the designs that i wanted are sold out.

    Answer : [Re] Inquiry for the item from ryo****

    Hello buyer
    We apologize for any inconvenience.
    This item will be updated with new items in April 2020.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from ryo****

    wow.. thats quite long for a restock?

    Answer : [Re] Inquiry for the item from ryo****

    Hello buyer
    The product is no longer produced.
    It will be updated with new products in the summer season in Korea.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from ryo****

    ohhh ok...

    Answer : [Re] Inquiry for the item from ryo****

    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from aas****Oct 15, 2019

  • Question : Inquiry related delivery from wei****Sep 09, 2019

    Hi, I have not received the item and you have not indicate the tracking id so I am unable to check its location. Please let me know where is the item now.

    Answer : [Re] Inquiry related delivery from wei****

    Hello buyer
    We are very sorry for the inconvenience.
    We believe that the item was lost in transit.
    Can I help you with the refund?
    Please respond
    Thank you.
    Have a nice day

    Question : [Re] Inquiry related delivery from wei****

    Yes please proceed thank you.

    Answer : [Re] Inquiry related delivery from wei****

    Hello buyer
    I'll help you process your refund.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from kar****Jul 12, 2019

    Made in Korea or China ?

    Answer : [Re] Inquiry for the item from kar****

    Hello buyer
    Types 01 and 17 are China OEM production.
    The remaining types are produced in Korea.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from shi****Jun 22, 2019

    is it authentic?

    Answer : [Re] Inquiry for the item from shi****

    Hello buyer
    This product has nothing to do with famous foreign brands.
    This product is produced and distributed by Korean trademark owner.
    Production distribution in Korea.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[SUPREME x HOWRU] 남여공용 Supreme 긴팔 티셔츠 / 22 STYLES / 스웨트 셔츠 / 겨울 / 여행
[SUPREME x HOWRU] 남여공용 Supreme 긴팔 티셔츠 / 22 STYLES / 스웨트 셔츠 / 겨울 / 여행
Item Q&A
  • Question : Inquiry for the item from ryo****Dec 09, 2019

    SUP-A-018 is standard fit. do i need to buy one size bigger since others is overfit?

    Answer : [Re] Inquiry for the item from ryo****

    Hello buyer
    We are very sorry for the inconvenience.
    The 018 type is a standard type.
    Shown in the image and detailed description.
    Please confirm the image
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from gog****Dec 01, 2019

  • Question : Inquiry for the item from pin****Nov 25, 2019

  • Question : Inquiry for the item from Ner****Nov 26, 2019

    Hi Seller, regarding my Order No. 310247307, kindly advise have you arranged to send out the sweater to Singapore, thanks.

    Answer : [Re] Inquiry for the item from Ner****

    Hello buyer
    This item will be shipped today.
    It will be sent to the address you subscribed to QOO10.SG.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ryo****Oct 14, 2019

    what size should i get if i am 173cm tall and about 66 to 68KG?

    Answer : [Re] Inquiry for the item from ryo****

    Hello buyer
    It is difficult to recommend because different people have different forms.
    Please refer to the size chart and purchase
    It is a note over fit product.
    Made larger than normal size.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from ryo****

    ok.. anyway i alrdy made an order. This is my cart no. kindly sent it out soon.thanks!

    Answer : [Re] Inquiry for the item from ryo****

    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[OSULLOC]★Green Tea Milk Spread 200g★ Korea High Quality Osulloc /  grean tea powder jam / desert time / tea time / Food / Powdered green tea / Green Tea Jam / Chirstmas
[OSULLOC]★Green Tea Milk Spread 200g★ Korea High Quality Osulloc / grean tea powder jam / desert time / tea time / Food / Powdered green tea / Green Tea Jam / Chirstmas
Item Q&A
  • Question : Inquiry for the item from zhe****Dec 06, 2019

    May I know what is the expiry date for the current stock?

    Answer : [Re] Inquiry for the item from zhe****

    Hello buyer
    This item will only sell items that are at least 50% remaining from the date of manufacture.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from sin****Oct 24, 2019

    When can I get my item that I ordered on 13 OCT?

    Answer : [Re] Inquiry for the item from sin****

    Hello buyer
    We apologize for the delay in delivery.
    This item will be shipped tomorrow.
    There are differences between regions.
    However, it usually takes 3-7 days after shipment.
    Thank you.
    Have a nice day

  • Question : HiMar 23, 2017

    Hi, may I know when is the expire date?

    Answer : [Re] Hi

    Hello buyer
    The shelf life of the products we sell now is June to July 2017.
    Thank you.
    Have a nice day

  • Question : [About Item] Related InquiriesMar 09, 2017

    Hi, any available stock and what is the expiry date?

    Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hello buyer
    The distribution period is until May.
    Thank you.
    Have a nice day

  • Question : [About Item] Related InquiriesMar 09, 2017

    Hi, any available stock and what is the expiry date?

    Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Hello buyer
    The distribution period is until May.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[SUPREME x HOWRU] 18FW Supreme Napping Long sleeves t-shirts / Winter Sweatshirts / Hoodie / Korea Brand
[SUPREME x HOWRU] 18FW Supreme Napping Long sleeves t-shirts / Winter Sweatshirts / Hoodie / Korea Brand
Item Q&A
  • Question : Inquiry for the item from pha****Dec 05, 2019

    Is this authentic supreme jacket?

    Answer : [Re] Inquiry for the item from pha****

    Hello buyer
    This product has nothing to do with famous brands.
    This item is manufactured by Korean trademark owner (Production, Distribution).
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from 244****Dec 01, 2018

    isit too big for a male (173cm 60kg) to wear M?

    Answer : [Re] Inquiry for the item from 244****

    Hello buyer
    It is difficult to recommend because each person's body shape is different.
    Please refer to size chart
    We recommend purchasing the actual size is measured.
    Thank you.
    Have a nice day

[RETNO x HOWRU] 2 for Free Shipping/ Disney Authentic Long sleeves T-shirts / Winter / Travel
[RETNO x HOWRU] 2 for Free Shipping/ Disney Authentic Long sleeves T-shirts / Winter / Travel
Item Q&A
  • Question : Inquiry for the item from dom****Dec 05, 2019

    Type : 003. RTN18-100 has both indi pink and light pink but there is no product picture for light pink. Can you send me a comparison picture for indi and light pink?

    Answer : [Re] Inquiry for the item from dom****

    Hello buyer
    We are very sorry for the inconvenience.
    Type 529 Please see detailed description
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from 238****Nov 21, 2019

    Hi, may I ask if the sweater RTN 530 is an oversized fit? And unisex?
    Can smaller girls fit and wear? Thanks! :)

    Thank you!

    Answer : [Re] Inquiry for the item from 238****

    Hello buyer
    This product is an over-fit product.
    This item is one size fits all.
    thank you.
    Have a nice day

  • Question : Inquiry for the item from sb7****Nov 12, 2019

    Hi...
    When will my item be ship out?
    Cart No. 130513936
    Ordered on 6 Nov 2019.
    Please see attachment.
    Thank you.

    Answer : [Re] Inquiry for the item from sb7****

    Hello buyer
    We apologize for the delay in delivery.
    The item is in demand and production is delayed.
    I hope to send you as soon as possible.
    Please wait a minute
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from sb7****

    Hi seller,
    Thank you for your reply.
    I will wait for the item to reach me.
    Thank you so much.🙂

    Answer : [Re] Inquiry for the item from sb7****

    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from sb7****

    Hi,
    I still haven't receive my item. Details as above 👆.
    Thank you.

    Answer : [Re] Inquiry for the item from sb7****

    Hello buyer
    We apologize for the delay in delivery.
    Delivery has started in Korea.
    There are differences between regions.
    However, it usually takes 3-7 days.
    Please wait a minute
    sorry again.

    Question : [Re] Inquiry for the item from sb7****

    Hi seller,
    Noted w thanks.
    Will wait for my item to arrive.
    Thank you for yr reply.

    Answer : [Re] Inquiry for the item from sb7****

    Hello buyer
    We apologize for the delay in delivery.
    We will try to receive it as soon as possible.
    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from sta****Dec 07, 2018

  • Question : Inquiry for the item from zij****Nov 25, 2018

    Hi seller, can I check if the long sleeve shirt is too small or alright for a 179cm male weighing around 68kg?

    Answer : [Re] Inquiry for the item from zij****

    Hello buyer
    It is difficult to recommend because each person's body shape is different.
    Please check the size table or model wearing
    It appears in the details.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[OSULLOC]★Special Tea – Wedding Green Tea (1.5g x 10 pcs)★  Korea High Quality Osulloc /  grean tea / tea time / Food [HowRU OSU_TEA_027] / Chirstmas
[OSULLOC]★Special Tea – Wedding Green Tea (1.5g x 10 pcs)★ Korea High Quality Osulloc / grean tea / tea time / Food [HowRU OSU_TEA_027] / Chirstmas
Item Q&A
  • Question : Inquiry for the item from jan****Dec 03, 2019

    Hi, do you still have stock for this tea?

    Answer : [Re] Inquiry for the item from jan****

    Hello buyer
    This item is on sale in an updated case.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from jan****

    Hi, any discount if I buy in bulk?

    Answer : [Re] Inquiry for the item from jan****

    Hello buyer
    This product is a popular product.
    Many discounts are difficult.
    Please tell me the purchase quantity
    Quantity discounts can be applied.
    Thank you.
    Have a nice day

J.KEEN 블랙 핑크 (Irene) BTS 지압 슬리퍼 / 100 % 천연 옥으로 만든 지압 슬리퍼
J.KEEN 블랙 핑크 (Irene) BTS 지압 슬리퍼 / 100 % 천연 옥으로 만든 지압 슬리퍼
Item Q&A
  • Question : Inquiry related delivery from pos****Nov 27, 2019

  • Question : Inquiry for the item from dor****Jun 24, 2019

    Hi Seller,

    Can it be used as house slipper to wear whole day?

    Answer : [Re] Inquiry for the item from dor****

    Hello buyer
    It is difficult to recommend because people feel differently.
    There are many people who use it all day.
    Thank you.
    Have a nice day

[OSULLOC] [OSULLOC Natural Green - Cleansing Foam (150ml) ] Cleaning  Bady Product / Chirstmas
[OSULLOC] [OSULLOC Natural Green - Cleansing Foam (150ml) ] Cleaning Bady Product / Chirstmas
Item Q&A
  • Question : Inquiry for the item from pua****Dec 01, 2019

  • Question : stockJul 05, 2018

    hi, item still have stock?

    Answer : [Re] stock

    Hello buyer
    The product has been changed to a new product.
    Thank you.
    Have a nice day

  • Question : Authenticity of Osulloc cleansing foamJan 12, 2018

[HOWRU X PLAYMALL] Fall Kids Leggings 19 Styles Korea  Japan Kids Fashion ★ Boy/Girl/Baby Leggings
[HOWRU X PLAYMALL] Fall Kids Leggings 19 Styles Korea Japan Kids Fashion ★ Boy/Girl/Baby Leggings
Item Q&A
  • Question : Inquiry for the item from che****Nov 22, 2019

  • Question : Inquiry for the item from 236****Sep 17, 2019

    Hi!

    Would like to check if Size 13 is the biggest size that is available for sale? Are there bigger sizes like Size 17 for 8 years old? Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Hello buyer
    Please refer to the size list of the product
    Sizes larger than 13 are also on sale.
    Please refer to the detail page
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 236****

    Hi! I saw the list but when I try to select the items to buy, the biggest size available was shown as size 13. Bigger sizes are not in the drop down list for selection.

    Answer : [Re] Inquiry for the item from 236****

    Hello buyer
    We are very sorry for the inconvenience.
    The size is different for each type.
    Please check the size of the type on your purchase.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from sia****Mar 26, 2019

    Hihi, if I order today. Can u ship the item as soon? I need it by next Tues. Thank u

    Answer : [Re] Inquiry for the item from sia****

    Hello buyer
    If you buy today, will be shipped tomorrow.
    There are regional differences.
    However, it usually takes 3 ~ 5 days after shipment.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from 238****Dec 06, 2018

    Dear Seller, i would like to check what is the difference between Type-001 and Type-002.
    1. Which is warmer?
    2. Which is thicker?
    3. It is suitable for what temperature?
    Thanks

    Answer : [Re] Inquiry for the item from 238****

    Hello buyer
    The difference in fabric.
    It is difficult to recommend because there are many differences between people.
    Personally I think type 001 is warm.
    This item is Korean winter clothing.
    Winter in Korea is -1 to -10 degrees.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from bre****Oct 13, 2018

    I have a 3.5yrs Old boy, what size would I need to purchase for a pair of grey leggings?

    Answer : [Re] Inquiry for the item from bre****

    Hello buyer
    It is difficult to recommend because each child has different body shape.
    1. Measure the actual size of your child
    2. Please see size chart
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[BAGBOSS x HowRU] XBOY Hip Sack / Messenger / Sling Bag / Casual UNISEX bag  / Travel
[BAGBOSS x HowRU] XBOY Hip Sack / Messenger / Sling Bag / Casual UNISEX bag / Travel
Item Q&A
  • Question : Inquiry for the item from 211****Nov 20, 2019

[RETNO X HOWRU] 18FW Disney High Quality Premium Hooded Long T-shirt /14type / Travel / Winter
[RETNO X HOWRU] 18FW Disney High Quality Premium Hooded Long T-shirt /14type / Travel / Winter
Item Q&A
  • Question : Inquiry for the item from eag****Oct 21, 2019

  • Question : Inquiry for the item from ali****Dec 23, 2018

    What is the hip measurement for long T-shirt?

    Answer : [Re] Inquiry for the item from ali****

    Hello buyer
    It is difficult to understand the contents of the inquiry.
    The size of a long T-shirt ass?
    The size table is shown on the detail page.
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ser****Apr 07, 2018

    Any restock for tigger?

    Answer : [Re] Inquiry for the item from ser****

    Hello buyer
    Sold out items are no longer produced.
    A new summer product has been registered.
    There is the same design for the summer products.
    Item number: 607853146 Please refer to
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from xin****Apr 07, 2018

    Hi seller, may I know is it with pockets designed? Thanks!

    Answer : [Re] Inquiry for the item from xin****

    Hello buyer
    There is no corresponding product pockets.
    Please check the detail page
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Jot****Apr 03, 2018

+View all Notice, FAQ, Q&A >>
[HowRU] ★ Korea Women T-Shirt ★ Korean Style / Woman Fashion tshirt / Made in Korea / High Quality Shirt / Summer Girls Top / Chirstmas
[HowRU] ★ Korea Women T-Shirt ★ Korean Style / Woman Fashion tshirt / Made in Korea / High Quality Shirt / Summer Girls Top / Chirstmas
Item Q&A
  • Question : Inquiry for the item from 245****Sep 24, 2019

    hi, is IBN-T available now?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    This item is closed for season.
    We are preparing a new product.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    any silmilar design?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are preparing other products.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    where can i get the IBN-T SHIRT AT OTHER PLACES.THANKS

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    I do not sell it elsewhere.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    able to get two pcs for me if possible?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    The item is closed for sale at the end of the season.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from 245****

    THIS ITEM CLOSED FOR SALE BUT Y YOU STILL AROUND QOO100 WEBSITE?

    Answer : [Re] Inquiry for the item from 245****

    Hello buyer
    We are very sorry for the inconvenience.
    This product has been discontinued.
    Thank you.
    Have a nice day

[ZESPA Eye Music Reest Massager] Massage / Air Pressure / Vibrate / Music / Heating / Massager
[ZESPA Eye Music Reest Massager] Massage / Air Pressure / Vibrate / Music / Heating / Massager
Item Q&A
  • Question : 来自xin****会员的商品咨询。Nov 08, 2019

    hi,this one have stock in singapore now?

    Answer : [Re] 来自xin****会员的商品咨询。

    Hello buyer
    The item will be shipped from Korea.
    There are differences between regions.
    However, it usually takes 3-7 days after shipment.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from pop****Aug 20, 2018

[HOWRU] The SOOM - Mini Humidifier / Cotton Filter / USB / Autumatic Shutdown
[HOWRU] The SOOM - Mini Humidifier / Cotton Filter / USB / Autumatic Shutdown
Item Q&A
  • Question : Inquiry for the item from sg.****Oct 21, 2019

    can i add essential to the water inside humifier?

    Answer : [Re] Inquiry for the item from sg.****

    Hello buyer
    If it is not harmful, it can be added.
    But you can filter out the first order from the filter.
    Please refer
    Thank you.
    Have a nice day

  • Question : Extra cablesApr 24, 2017

    Hi,
    I cannot just select the option items as it wouln't allow me to select it without buying the main item.

    Answer : [Re] Extra cables

    Hello buyer
    Sorry.
    Optional items are not sold separately.
    If you want to purchase, I will make it separately.
    Thank you,
    Have a nice day

  • Question : can i purchase extra usb cable and filters from you?Apr 22, 2017

    Hi,
    How can i purchase extra cables and filters from you?

    Answer : [Re] can i purchase extra usb cable and filters from you?

    Hello buyer
    Please select an option.
    Thank you.
    Have a nice day

[HowRU] ★ Kids Blankets 13 Styles★ Baby Blanket / Kid Fashion / lap blanket / nap blankets / Children goods / Made in Korea / Chirstmas
[HowRU] ★ Kids Blankets 13 Styles★ Baby Blanket / Kid Fashion / lap blanket / nap blankets / Children goods / Made in Korea / Chirstmas
Item Q&A
  • Question : Inquiry for the item from cat****Sep 25, 2019

    Hi when will the car and bus be restock

    Answer : [Re] Inquiry for the item from cat****

    Hello buyer
    The type is not yet in stock.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from kel****Oct 11, 2018

    Hi, Is is suitable for children 7-8 years old at 140cm?

    Answer : [Re] Inquiry for the item from kel****

    Hello buyer
    It is difficult to recommend because each child has different body shape.
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from rya****Apr 10, 2017

    Will you have B14 restock?

    Answer : [Re] Inquiry for the item from rya****

    Hello buyer
    You will have to wait for the item to be in stock for a long time.
    Thank you.Hello buyer
    You will have to wait for the item to be in stock for a long time.
    Thank you.
    Have a nice day
    Have a nice day

  • Question : [About Item] Related InquiriesFeb 05, 2017

    Hi, may I know what material is it at the underside of the blanket? Is it mink? Thank you..

    Answer : [Re] [About Item] Related Inquiries

    Hello buyer
    The material of the product is 100% cotton + microfiber.
    Please refer to product description.
    Thank you.
    Have a nice day

  • Question : BL14 CrownAug 10, 2016

    Hi Seller,

    Do you still have BL14 Crown?

    Thanks

    Answer : [Re] BL14 Crown

    Hi Buyer,
    Yes.
    Have a nice day.

[BUBILIAN] [Special Price] 4 Styles Backpack Collection / Korea Street Brand
[BUBILIAN] [Special Price] 4 Styles Backpack Collection / Korea Street Brand
Item Q&A
  • Question : Inquiry related delivery from tse****Jul 31, 2019

    Hi.. May I know how long delivery takes? Thanks!

    Answer : [Re] Inquiry related delivery from tse****

    Hello buyer
    It takes 1 ~ 2 days to arrive at the terminal.
    There are regional differences.
    However, it usually takes 3 ~ 5 days after shipment.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from hay****Jun 02, 2017

    Hi sir, how do we purchase the keyholder and/or bagman?
    Thank you

    Answer : [Re] Inquiry for the item from hay****

    Hello buyer
    We apologize for any inconvenience.
    Option selection was missing.
    It has been modified.
    You can choose from options.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Che****May 26, 2017

    Hi, for the basic back pack, what is the material?

    Answer : [Re] Inquiry for the item from Che****

    Hello buyer
    The basic backpack is 100% polyester.
    Please refer to the detail page.
    Thank you.
    Have a nice day

[GFLAT] Refind Sling Bag / 4 Colors / GF_BP1703-18 / Korea Best Selling Item
[GFLAT] Refind Sling Bag / 4 Colors / GF_BP1703-18 / Korea Best Selling Item
Item Q&A
[HOWRU] ★ Korea Unisex Hoodies ★ Autumn / Winter Korea Best Selling / Skyblue
[HOWRU] ★ Korea Unisex Hoodies ★ Autumn / Winter Korea Best Selling / Skyblue
Item Q&A
  • Question : Inquiry from Usw****Jun 03, 2019

    Hello seller still have stock ?

    Answer : [Re] Inquiry from Usw****

    Hello buyer
    Only Mustard, Green, Pink, and Beige colors are available.
    Thank you.
    Have a nice day

[HOWRU] Organizer Planner Collection / DIY Planner / Refillable
[HOWRU] Organizer Planner Collection / DIY Planner / Refillable
Item Q&A
  • Question : Inquiry for the item from vic****May 15, 2019

    Dear seller

    Is this still in stock?

    Answer : [Re] Inquiry for the item from vic****

    Hello buyer
    This item is on sale.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vic****

    Dear seller

    Thanks n will place order soon. Thank you

    Brenda

    Answer : [Re] Inquiry for the item from vic****

    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vic****

    Dear seller

    I just order under order number 29641753. Thank you

    Answer : [Re] Inquiry for the item from vic****

    Hello buyer
    Thank you very much for your order.
    We will try to ship as soon as possible.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from can****Nov 29, 2017

    Hi
    Please advise what is included in the original package so that we know what to order for the additional items.

    And is there any space for 'additional item' to be click inside the cover.

    Also the size of individuals booklets.

    Thanks

    Answer : [Re] Inquiry for the item from can****

    Hi,
    Please scroll down a little bit more and you can click the each item.
    It show the details for each item including Basic configuration. Additional items are same as you can see details for click. there is size info.

    Pls let us know if you have a more question.

    Thanks.

[HOWRU] ★ Casual Winter Jacket ★ JK540W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
[HOWRU] ★ Casual Winter Jacket ★ JK540W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
Item Q&A
  • Question : Inquiry for the item from ari****May 09, 2019

    Hi, still have stocks in size s for black?

    Thanks

    Answer : [Re] Inquiry for the item from ari****

    Hello buyer
    The black color of the item is on sale.
    Please make a purchase
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from won****Apr 20, 2018

    Please advise whether the jacket is suitable for winter in Norway with temperature - 4 degree centigrade. Thank you.

    Answer : [Re] Inquiry for the item from won****

    Hello buyer
    It is difficult to recommend because it is wrong to feel for each person.
    This product is outerwear that is worn in autumn and winter in Korea.
    Thank you.
    Have a nice day

[HOWRU] ★ Innuit Parka ★ JK950W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
[HOWRU] ★ Innuit Parka ★ JK950W / 5 Colors / Korea Street Brand / Korea and Japan Best Selling Clothes / Woman / Man / Unisex / gift
Item Q&A
  • Question : Inquiry for the item from Klo****Mar 31, 2019

    Hi is this winter parka suitable for temperature between -15 to -30 degree Celsius ?

    Answer : [Re] Inquiry for the item from Klo****

    Hello buyer
    This product is a parka worn in winter in Korea.
    Winter in Korea is minus 0 degree ~ 13 degree.
    Please purchase by reference
    We recommend purchasing clothes at minus 15 degrees ~ 30 in specialty stores.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ste****Mar 23, 2019

    is this man jacket? is it water/wind proof ?I am 170cm weight 68kg, what size you recommend?

    Answer : [Re] Inquiry for the item from ste****

    Hello buyer
    This product is a winter parka in Korea.
    Clothes to wear in cold winter.
    It is an outdoor item.
    It is difficult to recommend because body shape is different for each person.
    Please refer to size chart
    The actual size is measured
    Please purchase by referring to the size chart
    Thank you.
    Have a nice day

[RETNO X HOWRU] 💙Disney Authentic💙 Made in Korea Premium T-shirt + Long T-shirt
[RETNO X HOWRU] 💙Disney Authentic💙 Made in Korea Premium T-shirt + Long T-shirt
Item Q&A
  • Question : Inquiry for the item from Lou****Mar 12, 2019

  • Question : Inquiry for the item from ain****Jan 30, 2019

  • Question : Inquiry related delivery from tkl****Jan 29, 2019

    hi seller, need to know a date when are sent the remaining item to me

    Answer : [Re] Inquiry related delivery from tkl****

    Hello buyer
    We apologize for any inconvenience.
    Today's refund is scheduled.
    q Money will be refunded.
    Please check
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from ain****Jan 24, 2019

  • Question : Inquiry for the item from cut****Jan 22, 2019

    When will RTN18-211 be restocked???

    Answer : [Re] Inquiry for the item from cut****

    Hello buyer
    We apologize for any inconvenience.
    Out of stock items are no longer available.
    We are preparing a new product.
    New items will be registered on March 30th.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU X MaVarm] November 19st Update ! 🌱18WINTER Kids Baby Organic Cotton Pyjamas🌱 Kids Pajamas
[HowRU X MaVarm] November 19st Update ! 🌱18WINTER Kids Baby Organic Cotton Pyjamas🌱 Kids Pajamas
Item Q&A
  • Question : Inquiry for the item from 234****Mar 01, 2019

    Hi Seller,

    May I check if you would restock size 150 (11 ~ 12Y) for MV-WIN-17?
    If yes, may I enquire when would that be?

    Thank you in advance.

    Answer : [Re] Inquiry for the item from 234****

    Hello buyer
    This product will be updated with new products in spring.
    Winter products are no longer produced.
    Thank you.
    Have a nice day

  • Question : Inquiry related cancel and refund from lim****Nov 30, 2018

    Hi, I have received the wrong item for 284256346. It is not even the correct brand. I would like to cancel my order. Thanks.

    Answer : [Re] Inquiry related cancel and refund from lim****

    Hello buyer
    We apologize for any inconvenience.
    We believe that the item has been changed with another customer.
    Three items have been shipped.
    It is our mistake.
    Therefore, exchange and refund are possible.
    1. Exchange and refund (please send 3 items if you want to exchange)
    2. If you do not want to exchange (I will give you all 3 items)
    Please let me choose and we'll be happy to help you.
    Thank you.
    Have a nice day

  • Question : Kids Pyjamas for summer listing no longer availableAug 30, 2018

    Hi there,
    Just noticed that your listing for Summer sleepwear has just been taken down and replaced by pyjamas for colder weather.
    would you be selling them again? Thanks.

    Answer : [Re] Kids Pyjamas for summer listing no longer available

    Hello buyer
    The Korean version was released in autumn.
    So we displayed a new product.
    This product is a new product of fall 2018. Thank you.
    Have a nice day

    Question : [Re] Kids Pyjamas for summer listing no longer available

    Hi again,
    Thanks for replying.
    So would you be selling the Summer series that you listed earlier?

    Answer : [Re] Kids Pyjamas for summer listing no longer available

    Hello buyer
    Summer products have been discontinued.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from loh****May 06, 2018

  • Question : Inquiry for the item from KAR****Jan 02, 2018

    Hi, you gave me 2 sets of the same design

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    We apologize for any inconvenience.
    It is judged that the same type of product was sent by mistake.
    It is our shop mistake.
    Exchange and refunds are available.
    1. Refund
    2. Exchange
    3. partial refund
    Please let me choose and we will handle it quickly.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    Can I purchase the one that was not sent to me without payment no for the shipping?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    1. Do not you want to exchange the wrong item?
    2. Do you want to deduct the shipping cost and receive the original purchase?
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    I meant I will take the wrong item and purchase again the correct item without shipping cost

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    understand.
    Buy the item you want to buy
    I will refund the shipping cost.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    If I want to buy another 3 sets, is it ok without shipping cost?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    There was a mistake on our part.
    So I will refund the shipping cost.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from KAR****

    Hello, you are not selling the pyjamas anymore?

    Answer : [Re] Inquiry for the item from KAR****

    Hello buyer
    The product was changed to a new product in spring of 2018.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU] ★Summer Premium Family Look★ High Quality Family clothes / Kids Boy Girl
[HowRU] ★Summer Premium Family Look★ High Quality Family clothes / Kids Boy Girl
Item Q&A
  • Question : Inquiry for the item from vvl****Feb 20, 2019

    Hi, may I check fun s012 stock replenish yet?

    Answer : [Re] Inquiry for the item from vvl****

    Hello buyer
    The product is out of stock.
    There are more products on the Korean site.
    Please refer to if you wish to purchase
    http://www.funnylove.co.kr/
    If you want to purchase, please let me know the type and quantity.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry for the item from vvl****

    Thanks, look thru, so far only like fun s012.

    Answer : [Re] Inquiry for the item from vvl****

    Hello buyer
    We will sell a lot of new products.
    We look forward to your love.
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from loo****Feb 12, 2019

  • Question : Order No. 267337698 (FUN-S002)Jul 18, 2018

    I still prefer this design. Are you going to re-stock FUN-S002?

    Answer : [Re] Order No. 267337698 (FUN-S002)

    Hello buyer
    We apologize for any inconvenience.
    This product is FUN-S002
    It will take a long time until production.
    Thank you.
    Have a nice day

  • Question : For 11 Year old Boy what designs are thereFeb 22, 2018

    Hi i have a son who is 11 years old and my girl is 9 years old, what design can I choose from

    Answer : [Re] For 11 Year old Boy what designs are there

    Hello buyer
    You can select the type of products with optional stock.
    We will respond after inquiring to factory if you make a choice.
    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from fay****Jan 18, 2018

    Can we collec the item ourselves? Need the item urgently on sunday.

    Answer : [Re] Inquiry related delivery from fay****

    Hello buyer
    This item will be shipped from Korea.
    Self-collection is only available in Korea.
    Thank you.
    Have a nice day

+View all Notice, FAQ, Q&A >>
[HowRU] ★ Kids  Swim Wear 2019 ★ Lash guards swimwear / UV cut / TOP + pants + swim hat set / water
[HowRU] ★ Kids Swim Wear 2019 ★ Lash guards swimwear / UV cut / TOP + pants + swim hat set / water
Item Q&A
  • Question : Inquiry related delivery from kll****Feb 18, 2019

    Order No : 290022070
    It has been 5 days since I had placed order but the delivery status is still under "delivery requested" . Kindly help to advise the shipping status?
    Await for your advise . Thanks you.

    Answer : [Re] Inquiry related delivery from kll****

    Hello buyer
    I am very sorry to have delayed delivery.
    New product release delayed.
    So it is late.
    The product will be shipped today.
    wait a minute please
    Thank you.
    Have a nice day

  • Question : Inquiry related delivery from kll****Feb 18, 2019

    Order No : 290022070
    It has been 5 days since I had placed order but the delivery status is still under "delivery requested" . Kindly help to advise the shipping status?
    Await for your advise . Thanks you.

    Answer : [Re] Inquiry related delivery from kll****

    Hello buyer
    I am very sorry to have delayed delivery.
    New product release delayed.
    So it is late.
    The product will be shipped today.
    wait a minute please
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from Kym****Feb 11, 2019

    Hi Would like to check :
    Design LP-Set-003 .
    My girl waist is 54.5cm, thigh 37.5 cm . Can she get size L for the set ?

    Answer : [Re] Inquiry for the item from Kym****

    On Qpost : Hello buyer
    It is difficult to recommend because each child has different body shape.
    Measure your child's actual size
    Please refer to size chart
    Thank you.
    Have a nice day

  • Question : Inquiry from pam****Nov 03, 2018

    Hi seller, I received item. But it’s too big for my childS can I exchange for a smaller size?

    Answer : [Re] Inquiry from pam****

    Hello buyer
    Exchange is possible.
    However, it takes a return shipping.
    All are at your own expense and take about two weeks.
    Thank you.
    Have a nice day

    Question : [Re] Inquiry from pam****

    Ok. Can provide me the return address ? Please advise on the procedure to exchange. Thanks

    Answer : [Re] Inquiry from pam****

    Hello buyer
    Return shipping cost is your responsibility.
    The cost of shipping back to Singapore from Korea is $ 7.7.
    1. Please send the product
    2. Tell us the invoice number sent
    3. The product arrives - (product inspection)
    4. Confirm shipping charge and payment completion
    5. If there is no problem with the product, the replacement item will be shipped.
    It takes about two weeks.
    Address: 3-8, Tongil-ro 28-gil, Seodaemun-gu, Seoul, Republic of Korea
    Post Code: 03633
    Phone: 010-7637-0302
    In front of Howru
    Thank you.
    Have a nice day

  • Question : Inquiry for the item from but****Nov 03, 2018

+View all Notice, FAQ, Q&A >>
[HowRU] ★ DIY Wall Paper Brick : (100cm x 44cm) x 10 pcs ★ Eco Friendly / Soundproof / Mold-Zero / Insulation / Wall Sticker / Made in Korea / Easy to attach / Move / Chirstmas
[HowRU] ★ DIY Wall Paper Brick : (100cm x 44cm) x 10 pcs ★ Eco Friendly / Soundproof / Mold-Zero / Insulation / Wall Sticker / Made in Korea / Easy to attach / Move / Chirstmas
Item Q&A
  • Question : Inquiry for the item from pei****Jan 23, 2019

    can it be pasted on acrylic panel? need to use glue? if comes with sticker will it leave residue after peeling it off?

    Answer : [Re] Inquiry for the item from pei****

    Hello buyer
    1. Applicable products can be adhered to acrylic plate.
    2. No glue is used.
    3. No residue left.
    See product details page
    Thank you.
    Have a nice day

  • Question : Soundproof effect?Sep 19, 2016

    Is it really have soundproof effect?

    Answer : [Re] Soundproof effect?

    Hi Buyer,
    Yes. It is soundproof effect.

    Have a nice day.

  • Question : Can you change the colorMay 29, 2016

    Hi,
    I have wrongly placed order for white color. Can you change to grey color?

    thanks
    vena

    Answer : [Re] Can you change the color

    Hi Buyer,
    Well Noted.
    Have a nice weekend.

  • Question : How many pieces??May 17, 2016

    Hi,seller...what's the quantity for per lot???

    Answer : [Re] How many pieces??

    Hi Buyer,
    Ir is 10 pcs.
    Have a nice day.

    Hi Buyer, 1 pcs = 100cm x 44cm.

    Welcome.

    yes.

  • Question : Regarding priceMay 05, 2016

    Is the current price for 10 pces of wall paper?

    Answer : [Re] Regarding price

    Hi buyer
    Yes. it is 10 pcs

    Have a nice day.

+View all Notice, FAQ, Q&A >>
[THERA-BAND] 🌈NO.1 RESISTANCE BAND / YOGA / FITNESS / INDOORSPORTS / Chirstmas
[THERA-BAND] 🌈NO.1 RESISTANCE BAND / YOGA / FITNESS / INDOORSPORTS / Chirstmas
Item Q&A
  • Question : Inquiry for the item from jen****Jan 17, 2019

[OSULLOC]★Special Tea – Wedding Green Tea (45g)★  Korea High Quality Osulloc /  grean tea / tea time / Food [HowRU OSU_TEA_029] / Chirstmas
[OSULLOC]★Special Tea – Wedding Green Tea (45g)★ Korea High Quality Osulloc / grean tea / tea time / Food [HowRU OSU_TEA_029] / Chirstmas
Item Q&A
  • Question : Inquiry for the item from Wil****Dec 17, 2018

  • Question : expiry date of teaMay 24, 2017

    Hi,

    may i know when is the expiry of wedding green tea? how long can i keep it? and how long does it takes to ship to singapore?

    Answer : [Re] expiry date of tea

    Hello. Buyer
    The validity period is one year and six months, and we will send more than 50% of the products from the order date.
    Usually 3 to 7 days after shipment.
    thank you.
    Have a nice day.

    Question : [Re] expiry date of tea

    hello i've placed my order. please check thank you

    Answer : [Re] expiry date of tea

    thank you.
    Have a nice day.