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Q & A Lists
Item Question & Answer
[NEW ARRIVAL // Released on February 15] Nintendo Switch REDXBLUE EDITION
[NEW ARRIVAL // Released on February 15] Nintendo Switch REDXBLUE EDITION
Item Q&A
  • Question : Inquiry from aliFeb 22, 2021

  • Question : Inquiry for the item from inquiringFeb 22, 2021

  • Question : Inquiry from wan muhammad absyarFeb 18, 2021

  • Question : Inquiry for the item from khor_junkeongFeb 18, 2021

    does this come from Tencent Nintendo switch?

    Answer : [Re] Inquiry for the item from khor_junkeong

    This is an edition that celebrates the 35th anniversary of Mario in Nintendo. Thank you.

  • Question : Inquiry for the item from LingwfFeb 08, 2021

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『Ready Stock』 [2 Units] Nintendo Switch Ring Fit Adventure
『Ready Stock』 [2 Units] Nintendo Switch Ring Fit Adventure
Item Q&A
  • Question : Inquiry for the item from harithFeb 27, 2021

  • Question : Inquiry for the item from jasonFeb 07, 2021

    May i know if the set come with games? If it's original?

    Answer : [Re] Inquiry for the item from jason

    Ring-fit Adventure components include games, ring-con, leg straps, and packages. Thank you.

  • Question : Inquiry for the item from EverythirtylovesFeb 05, 2021

    Hi does it come w 2 set of game?

    Answer : [Re] Inquiry for the item from Everythirtyloves

    It's 2 sets. Thank you.

  • Question : Inquiry for the item from ting_a_dongJan 27, 2021

    can i confirm if this is 2 sets of the following items?
    Ringfit Adventure components include games, Linkons, leg straps, and packages. Thank you

    Answer : [Re] Inquiry for the item from ting_a_dong

    [2 Units] Nintendo Switch Ring Fit Adventure

    The two sets of products you saw are correct.
    Thank you.

  • Question : Inquiry related delivery from hongjoel26Jan 20, 2021

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[Ready Stock] Nintendo Switch Lite Console System 5.5 inch Compact
[Ready Stock] Nintendo Switch Lite Console System 5.5 inch Compact
Item Q&A
  • Question : Inquiry for the item from leannFeb 25, 2021

    Hi Seller,
    I am writing in regarding the possibility of battery defect of the switch lite I have bought from you this year 2 Jan.

    I bought my switch lite this year 2 Jan, received on 11Jan.
    As the switch game I have ordered have yet to arrived, my switch lite was charged to 100% and I turned it off (Wifi mode on).
    On 23Feb, when I tried to turn the console on, the battery was drained to 0%.

    On 24Feb, 3.12am
    I got the console charged to 100%, I turned it off (Airplane mode on).

    On 24Feb, 11.58am (9hrs later from 24 Feb 3.12am)
    I turned on the console and the battery life has dropped to 98%, I turned it off (Airplane mode on).

    On 25Feb, 7.07pm (19hrs later from 24Feb11.58am)
    I turned on the console and the battery life has dropped to 86%, I turned it off (Airplane mode on).

    To be honest, I don't think this is normal since I owed a 3DS and i have also charged it to 100% (full 5 bars) and left turned it off (Wifi mode off) for months and the battery life is still left with 4 bars.

    Please get back to me soon as I still have the 1 year warranty for this console.

    Answer : [Re] Inquiry for the item from leann

    I'll check it if you tell me the order number when you purchased it.
    Thank you.

    Question : [Re] Inquiry for the item from leann

    Order no. 333626658

  • Question : Inquiry related delivery from 1996rachelFeb 25, 2021

  • Question : Inquiry for the item from cstoh86Feb 22, 2021

    i am buying and ship to malaysia , will it have tax after purchase?

    Answer : [Re] Inquiry for the item from cstoh86

    In Malaysia, tax is charged for $140 or more. Thank you.

  • Question : Inquiry for the item from cstoh86Feb 22, 2021

    may i know do this item will been tax ?

    Answer : [Re] Inquiry for the item from cstoh86

    Singapore is not taxed for Switch Lite Console. It will be charged if you purchase SGD 400 or more. Thank you.

  • Question : Inquiry from UnhappyJan 19, 2021

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PS5 DualSense Wireless Controller CFI-ZCT1G
PS5 DualSense Wireless Controller CFI-ZCT1G
Item Q&A
  • Question : Inquiry for the item from erictdiFeb 23, 2021

    Is this the original ps5 controller?
    Or it is the OEM one?

    Answer : [Re] Inquiry for the item from erictdi

    This is the original ps5 controller.
    Thank you.

  • Question : Inquiry for the item from javiertjx7Feb 12, 2021

  • Question : Inquiry for the item from vin_rexJan 18, 2021

    Is this an export controller?

    Answer : [Re] Inquiry for the item from vin_rex

    It's from Sony Korea. Thank you.

  • Question : Inquiry related delivery from josefkoweishenDec 21, 2020

  • Question : Inquiry related delivery from garyDec 21, 2020

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[NEW ARRIVAL // Released on February 15] Nintendo Switch SUPER MARIO 3DWORLD+FURY WORLD
[NEW ARRIVAL // Released on February 15] Nintendo Switch SUPER MARIO 3DWORLD+FURY WORLD
Item Q&A
  • Question : Inquiry for the item from xiulin88Feb 23, 2021

    Hi, is the game in English version?

    Answer : [Re] Inquiry for the item from xiulin88

    It's the Asian version. Thank you.

  • Question : Inquiry for the item from sylvia84Feb 19, 2021

    Hi. May I know the the difference why I saw most ppl selling is browser’s fury. But yours only fury?

    Answer : [Re] Inquiry for the item from sylvia84

    Switch SUPER MARIO 3DWORLD+FURY WORLD in stock. Thank you.

    Question : [Re] Inquiry for the item from sylvia84

    I means wats the difference urs n other sellers? Their cover have browser’s.

    Answer : [Re] Inquiry for the item from sylvia84

    I don't know about other sellers' products. We only sell Korean Nintendo's products.Thank you.

  • Question : Inquiry for the item from kenchau2118Jan 28, 2021

    What is the region of this game?

    Answer : [Re] Inquiry for the item from kenchau2118

    It's the Asian version. Thank you.

[Ready Stock!!] ★Nintendo Switch Game Title  BEST GAMES Collection★
[Ready Stock!!] ★Nintendo Switch Game Title BEST GAMES Collection★
Item Q&A
  • Question : Inquiry for the item from tkFeb 14, 2021

    Hi, for option 31, Xenoblade Chronicles Definiteve edition, is it the one with the art book and soundtrack?

    Answer : [Re] Inquiry for the item from tk

    Yes, that’s right. Artbook and soundtrack CD are included. Thank you.

  • Question : Inquiry for the item from NilFeb 08, 2021

    Is pokemon sword with expandion pass going to restock soon?

    Answer : [Re] Inquiry for the item from Nil

    There is no plan to restock it. Thank you.

  • Question : Inquiry related delivery from ohxnxnFeb 04, 2021

  • Question : Inquiry for the item from neo_jessJan 10, 2021

  • Question : Inquiry for the item from terrancexinJan 22, 2021

    请问 动物森林 Korean Version的对吗 ?
    是否可以调成华语 支持华语吗 ?

    Answer : [Re] Inquiry for the item from terrancexin

    I'm sorry. I don't support Chinese. Thank you.

    Question : [Re] Inquiry for the item from terrancexin

    okok tq

    Answer : [Re] Inquiry for the item from terrancexin

    Have a good day!!

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[Ready Stock!!] Nintendo Switch Game and Watch Super Mario Bros
[Ready Stock!!] Nintendo Switch Game and Watch Super Mario Bros
Item Q&A
  • Question : Inquiry for the item from jaradeengalFeb 12, 2021

  • Question : Inquiry for the item from AnnFeb 09, 2021

  • Question : Inquiry for the item from cherish2daeJan 02, 2021

    Seller is dishonest. Placed order and made payment and it didnt indicate "out out stock". The order didnt come for a long time. When contacted, then seller informed item is out of stock

    Answer : [Re] Inquiry for the item from cherish2dae

    So buy at your own risk

    Question : [Re] Inquiry for the item from cherish2dae

    I'm sorry. I've been notified of the warehousing delay at Nintendo. The next warehousing is in June.

  • Question : Inquiry related delivery from veronica_chingDec 16, 2020

  • Question : Inquiry for the item from LeeppityDec 13, 2020

    Hi, would like to know does the console has other game eg the traditional fireman, octopus onto it?

    Answer : [Re] Inquiry for the item from Leeppity

    There are 3 games in it. Thank you.

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Nintendo Switch JOYCON Controllers Joystick Set
Nintendo Switch JOYCON Controllers Joystick Set
Item Q&A
  • Question : Inquiry related return and exchange from rameses9Feb 06, 2021

  • Question : Inquiry for the item from cmFeb 08, 2021

    1) is this original Nintendo or only compatible set?
    2) all bluetooth, all functions same as Original Nintendo?

    Answer : [Re] Inquiry for the item from cm

    We only sell genuine Korean Nintendo products. Thank you.

  • Question : Inquiry for the item from homeFeb 06, 2021

  • Question : Inquiry for the item from nichollemeowsJan 23, 2021

    Hi this is authentic but from korea right?

    Answer : [Re] Inquiry for the item from nichollemeows

    You don't have to worry. We only sell authentic Korean Nintendo products. Thank you.

  • Question : Inquiry for the item from javiertjx7Jan 20, 2021

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【Pre-Order】 Nintendo Switch MONSTER HUNTER RISE //Release date March 26th
【Pre-Order】 Nintendo Switch MONSTER HUNTER RISE //Release date March 26th
Item Q&A
  • Question : Inquiry for the item from jaychew92Feb 02, 2021

    Hi, is Korea ver.? Come with Chinese subtitle right?

    Answer : [Re] Inquiry for the item from jaychew92

    Chinese doesn't respond.
    Thank you.

    Question : [Re] Inquiry for the item from jaychew92

    So you selling not Asia/Korea ver. ?

    Answer : [Re] Inquiry for the item from jaychew92

    Please check the product detail page.
    Thank you.

    Question : [Re] Inquiry for the item from jaychew92

    Korea version supported Chinese subtitle as well, your page doesn't show what version you're selling

    Answer : [Re] Inquiry for the item from jaychew92

    The information you told me is correct.
    I will modify the product detail page.
    Thank you.

Cusinart Compact Air Fryer Oven TOA-28 ★ Toaster Oven 9L
Cusinart Compact Air Fryer Oven TOA-28 ★ Toaster Oven 9L
Item Q&A
  • Question : Inquiry for the item from EKDec 25, 2020

    Do you mean change from 2 pin to 3 pin plug? Voltage is ok for Singapore use? No need voltage conversion?

    Answer : [Re] Inquiry for the item from EK

    You can use a 3-pin conversion plug. Thank you.

  • Question : Inquiry related delivery from jasnacslNov 04, 2020

    Hello, any warranty for this product? If no warranty, what if oven not working when I receive? What will be delivery period? Thanks

    Answer : [Re] Inquiry related delivery from jasnacsl

    The buyers who have ordered so far are using it without any problems. We warranty you a year from the day you purchased it. It usually takes 7 to 10 days to deliver to Singapore. Thank you.

    Question : [Re] Inquiry related delivery from jasnacsl

    Thanks

    Answer : [Re] Inquiry related delivery from jasnacsl

    Have a good weekend. Thank you.

  • Question : Inquiry from CleeSep 15, 2020

    Hi, I’ve ordered and paid for GST for 2 ovens. But I’ve only received one today.

    See the attached image.

    Please advise when the other order can be fulfilled.

    Thanks!

    Answer : [Re] Inquiry from Clee

    The size of the two is too big to send together, so we shipped them separately. One is currently on hold at the Cuexpress Center. Management number 3468101. I'll check with the center. Thank you.

    Question : [Re] Inquiry from Clee

    Thank you for your update! I hope there would not be any extra cost occurs.

    Answer : [Re] Inquiry from Clee

    The seller will pay for the delivery. I will reply as soon as I get a call from the Qexpress Center. Sorry to keep you waiting. Thank you.

  • Question : Inquiry related return and exchange from jasnacslSep 09, 2020

    Hi, I like to find out more about warranty

    Answer : [Re] Inquiry related return and exchange from jasnacsl

    We warranty you one year from the day you purchased it. If something goes wrong, please contact me here. Thank you.

  • Question : Inquiry for the item from hchua02Sep 09, 2020

    What is the external dimension of the oven ?

    Answer : [Re] Inquiry for the item from hchua02

    Size : 29.7CM * 21 CM
    There is no difference between inside and outside. Thank you.

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[Ready Stock!!] Nintendo Switch JUST DANCE 2021
[Ready Stock!!] Nintendo Switch JUST DANCE 2021
Item Q&A
  • Question : Inquiry related delivery from amtbu17Dec 23, 2020

    I've called Q10. They have requested you to contact them to process my non-delivery claim. Pls help to settle this quickly. Thx

    Answer : [Re] Inquiry related delivery from amtbu17

    You need to call the Singapore Center.
    ※Singapore DPC : +65- 6661 - 9100

    It was shipped without any problem here, and it is lost in Singapore.

    I will also ask the Express Center for compensation for the loss.

    Thank you.

    Question : [Re] Inquiry related delivery from amtbu17

    I've called already. Pls refund me so that I can buy other games. Please.

    Answer : [Re] Inquiry related delivery from amtbu17

    When will I be refunded? Missed my xmas gift... Thx.

    Question : [Re] Inquiry related delivery from amtbu17

    I'm sorry. The Singapore Center will refund it to the seller once the compensation is processed. Thank you.

  • Question : Inquiry related delivery from amtbu17Dec 21, 2020

    My order did not come... Call customer service and they asked me to approach seller... Urgent.

    Answer : [Re] Inquiry related delivery from amtbu17

    You contacted me, so please wait a little bit. After the survey, Singapore Express will contact you. Thank you.

    Question : [Re] Inquiry related delivery from amtbu17

    Pls expeitide... Need tis game for xmas

    Answer : [Re] Inquiry related delivery from amtbu17

    Didn't you get a call from the Singapore center?
    You can get a refund if you re-purchase or receive compensation from the center. Please hurry. Thank you.

    Question : [Re] Inquiry related delivery from amtbu17

    No call received. How to proceed? Pls guide... I don't mind to reorder if can reach me fast

    Answer : [Re] Inquiry related delivery from amtbu17

    The quickest way is to contact the Singapore center directly.
    ※Singapore DPC : +65- 6661 - 9100
    If you reorder, we'll refund you later if you get compensation.

    I will also report the loss to the Korea Express Center.
    Thank you.

  • Question : Inquiry for the item from tammietangNov 26, 2020

    Is the item compatible with SG Nintendo switch and in English? If it does not work, will there be any exchange?

    Answer : [Re] Inquiry for the item from tammietang

    Voice English is possible. Thank you.

  • Question : Inquiry for the item from yileen_1989Nov 21, 2020

【GAMMAC】 NEO NINTENDO SWITCH WIRELESS CONTROLLER
【GAMMAC】 NEO NINTENDO SWITCH WIRELESS CONTROLLER
Item Q&A
  • Question : Inquiry for the item from Devitan555Dec 22, 2020

    Can I know how to sync to my Nintendo switch? I cannot read the instructions. Thank you!

    Answer : [Re] Inquiry for the item from Devitan555

    It is explained at the bottom of the product detail page. Please check it. Thank you.

    Question : [Re] Inquiry for the item from Devitan555

    Thank you very much! Will try it out

    Answer : [Re] Inquiry for the item from Devitan555

    Have a nice day:) Thank you.

    Question : [Re] Inquiry for the item from Devitan555

    Hi, I followed the method shown bottom of the product detail page. But I cannot be sync to my switch. I even tried with the wire connected to my switch. Kindly advice.

    Answer : [Re] Inquiry for the item from Devitan555

    Please check the video. Thank you.

『Ready Stock』 Nintendo Switch Ring Fit Adventure
『Ready Stock』 Nintendo Switch Ring Fit Adventure
Item Q&A
  • Question : Inquiry for the item from Yeecheng917Dec 19, 2020

    Is this include game card?

    Answer : [Re] Inquiry for the item from Yeecheng917

    Includes games. Thank you.

  • Question : Inquiry for the item from EileenDec 19, 2020

    How to change the language setting?

    Answer : [Re] Inquiry for the item from Eileen

    ● How to set the language
    1. Select "System Settings" from the icons below the HOME menu.
    2. Select "System"→ "Language".
    ※ Please make sure that the Region directly below Language is not set as an unintended area.
    3. Select the language you want to use. (The Korean/English is at the bottom.)
    4. You will be prompted to restart the body to change the language. Please select the right Restart button.
    5. Please verify that the language has changed since restarting. ​

  • Question : Inquiry for the item from xiaobai40Dec 19, 2020

  • Question : Inquiry related delivery from jacquenyeohDec 14, 2020

    Hi please help to ship out my order

    Answer : [Re] Inquiry related delivery from jacquenyeoh

    If you tell me your order number, I'll check it. You can check the order information. Thank you.

  • Question : Inquiry for the item from kahyan0729Dec 11, 2020

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[Ready Stock!!] PS5 SPIDER-MAN MILES MORALES ULTIMATE ED
[Ready Stock!!] PS5 SPIDER-MAN MILES MORALES ULTIMATE ED
Item Q&A
  • Question : Inquiry for the item from n4jx6zshh9Dec 16, 2020

    Hi what region is this ? R3?

    Answer : [Re] Inquiry for the item from n4jx6zshh9

    I'm sorry, but I don't know what r3 is. There are many users in Singapore, so please check on YouTube. Thank you.

    Question : [Re] Inquiry for the item from n4jx6zshh9

    R3 is entire south east Asia

    Answer : [Re] Inquiry for the item from n4jx6zshh9

    I ended up buying it from a local retailer near me instead as I didn’t want to risk it buying a different region online

    Question : [Re] Inquiry for the item from n4jx6zshh9

    Thank you for letting me know about R3.
    It can be used in any country. Thank you.

    Answer : [Re] Inquiry for the item from n4jx6zshh9

    Yes but dlc content codes can only be redeemed based on account region

    Question : [Re] Inquiry for the item from n4jx6zshh9

    Thank you for your much information. Thank you:)

  • Question : Inquiry for the item from n4jx6zshh9Dec 14, 2020

    Hi ,
    Is this R3 region for the redemption code for Spider-Man remastered

    Answer : [Re] Inquiry for the item from n4jx6zshh9

    I'm sorry. I'm not sure.

PS4 / PS5 GameTitle BEST GAMES collection / PES2021 / SPIDER-MAN MILES MORALES / Demons souls
PS4 / PS5 GameTitle BEST GAMES collection / PES2021 / SPIDER-MAN MILES MORALES / Demons souls
Item Q&A
  • Question : Inquiry for the item from n4jx6zshh9Dec 16, 2020

    Hi is the region for miles morales r3

    Answer : [Re] Inquiry for the item from n4jx6zshh9

    I'm sorry, but I don't know what r3 is. There are many users in Singapore, so please check on YouTube. Thank you..

  • Question : Inquiry for the item from rogue013Dec 01, 2020

  • Question : Inquiry for the item from digimaxNov 27, 2020

    What is the region code for the PS5 games (Spider-Man Miles Morales)?

    Answer : [Re] Inquiry for the item from digimax

    I don't know the area code. It's a Korean version, and it's an English version. Thank you.

  • Question : Inquiry for the item from ReNov 25, 2020

Nintendo Switch Fortnite Switch Console Special Joycon color Special Edition
Nintendo Switch Fortnite Switch Console Special Joycon color Special Edition
Item Q&A
  • Question : Inquiry for the item from ngthongjiehDec 14, 2020

    Hi, if i buy to Singapore and i have $50 voucher. After deduct $50voucher is $388 with shipping fee. Do i stull need to pay gst??

    Answer : [Re] Inquiry for the item from ngthongjieh

    Please contact the Singapore center for the exact GST inquiry. 6661-9100. Thank you.

    Question : [Re] Inquiry for the item from ngthongjieh

    U will declare what amount on the parcel? Because they say depend seller declare the amount. You declare $388 or $438 if i use $50 voucher

    Answer : [Re] Inquiry for the item from ngthongjieh

    Sorry, the seller does not report GST. This is a report from Qoo10. It will be charged if the total amount you purchased is more than $400. Thank you.

  • Question : Inquiry for the item from aistar1209Dec 12, 2020

    can be used in Singapore? English version? with adapter?

    Answer : [Re] Inquiry for the item from aistar1209

    what is the free gift

    Question : [Re] Inquiry for the item from aistar1209

    what is the free gift

    Answer : [Re] Inquiry for the item from aistar1209

    A 3 pin plug is required for use in Singapore. Please set the language to English. I'm sorry, but we don't have a free gift. Thank you.

  • Question : Inquiry for the item from SooteckDec 11, 2020

  • Question : Inquiry related delivery from CarolDec 10, 2020

  • Question : Inquiry for the item from vonnizeDec 08, 2020

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Cuisinart COMPACT DEEP FRYER CDF-130KR
Cuisinart COMPACT DEEP FRYER CDF-130KR
Item Q&A
[Ready Stock!!] PS5 Demons souls
[Ready Stock!!] PS5 Demons souls
Item Q&A
  • Question : Inquiry for the item from zyt0802Dec 03, 2020

    Have english or chinese subtitles?

    Answer : [Re] Inquiry for the item from zyt0802

    Subtitles are in Korean. The voice is in English. Thank you.

  • Question : Inquiry for the item from tsunjeckNov 26, 2020

【Pre-Order】 Nintendo Switch HYRULE WARRIORS : AGE OF CALAMITY //release date November 20
【Pre-Order】 Nintendo Switch HYRULE WARRIORS : AGE OF CALAMITY //release date November 20
Item Q&A
  • Question : Inquiry for the item from shermaine_yeungNov 24, 2020

  • Question : Inquiry for the item from neo_brian81Nov 24, 2020

  • Question : Inquiry related delivery from weinhao84Nov 22, 2020

    Hi, when will the item be shipped if we purchased now? Are there ready stocks available?

    Answer : [Re] Inquiry related delivery from weinhao84

    It usually takes 7 to 10 days to deliver to Singapore. Thank you.

  • Question : 來自Wenddy會員的商品咨詢。Nov 21, 2020

    請問有這片嗎?

    Answer : [Re] 來自Wenddy會員的商品咨詢。

    對不起,這是在韓國沒有銷售的商品。 謝謝。

  • Question : Inquiry for the item from carinayin88Nov 16, 2020

    Hi i would like to know if i purchase this when it launch only i will receive the item right?

    Answer : [Re] Inquiry for the item from carinayin88

    You can get it if you buy it at launch. It can be shipped from the 20th. Thank you.

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Cuisinart MULTIPURPOSE GRILL GR-5KR
Cuisinart MULTIPURPOSE GRILL GR-5KR
Item Q&A