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Q & A Lists
Item Question & Answer
🎧TWS Earphones | BT5.0 | Qoo10 Special! | Earpump TWS Series [🇸🇬Stock][Next Day Shipping]🎧
🎧TWS Earphones | BT5.0 | Qoo10 Special! | Earpump TWS Series [🇸🇬Stock][Next Day Shipping]🎧
Item Q&A
  • Question : Inquiry from pohlmnApr 12, 2021

    Dear seller
    I have received my item under my cart 143120562
    I’d like to check with you why the volume can auto drop while using about 1 min and i have to increase the volume. As such, every 1 min i have to stop my step and adjust volume. What should i do to solve this problem? Pls advise.

    Answer : [Re] Inquiry from pohlmn

    Hi this sounds like an anomaly, would you like to return via qxpress or exchange at our service center (1 Kallang Sector,#04-05, 349276. Mon-Fri 9.30-6.30)?

  • Question : Inquiry for the item from cyApr 05, 2021

  • Question : Inquiry from debz84sgFeb 10, 2021

    Hi, i just received the TWS Version 2 Earbuds yesterday. After charging, i try to pair it with my Huawei P20. The right side has no sound and after awhile both sides were disconnected. Can someone assist to troubleshoot?

    Answer : [Re] Inquiry from debz84sg

    Hi, i just received the TWS Version 2 Earbuds yesterday. After charging, i try to pair it with my Huawei P20. The right side has no sound and after awhile both sides were disconnected. Can someone assist to troubleshoot?

    Question : [Re] Inquiry from debz84sg

    Hi, i just received the TWS Version 2 Earbuds yesterday. After charging, i try to pair it with my Huawei P20. The right side has no sound and after awhile both sides were disconnected. Can someone assist to troubleshoot?

    Answer : [Re] Inquiry from debz84sg

    Hi, would you like to exchange at our service center, 1 Kallang Sector, #04-05, 349276

    Question : [Re] Inquiry from debz84sg

    May I know what is the warranty period?

    Answer : [Re] Inquiry from debz84sg

    1 year

  • Question : Inquiry for the item from lovinfutureJan 21, 2021

    How to make my claim on the warranty?

    Answer : [Re] Inquiry for the item from lovinfuture

    Present your proof of purchase upon warranty claim, at 1 Kallang Sector, #04-05, 349276

    Question : [Re] Inquiry for the item from lovinfuture

    Can i know what is your operating hours?

    Answer : [Re] Inquiry for the item from lovinfuture

    Can i know what is your operating hours?

    Question : [Re] Inquiry for the item from lovinfuture

    Monday to Friday, 930am to 630pm

  • Question : Inquiry for the item from lovinfutureJan 21, 2021

    How can i ask for warranty claim?

    Answer : [Re] Inquiry for the item from lovinfuture

    Present your proof of purchase upon warranty claim, at 1 Kallang Sector, #04-05, 349276

+View all Notice, FAQ, Q&A >>
🎧2.1 Headphones | Foldable Mic | 👍Sound Insulation | αMG 370 [🇸🇬Stock][Next Day Shipping]🎧
🎧2.1 Headphones | Foldable Mic | 👍Sound Insulation | αMG 370 [🇸🇬Stock][Next Day Shipping]🎧
Item Q&A
  • Question : Inquiry for the item from henry512Apr 11, 2021

    Hi

    There is two models

    What's is difference?

    Are they wired type n both have mic?

    Your adv no info n pic not clear

    Answer : [Re] Inquiry for the item from henry512

    Both are wired headphones with mic, designs are different, features and specifications are the same.

  • Question : Inquiry for the item from cyApr 05, 2021

  • Question : Inquiry for the item from appSep 13, 2020

    Is this suitable for adults or only for kids.

    Answer : [Re] Inquiry for the item from app

    Adult sized headset

🎤VHF UHF MICROPHONE | STUDIO QUALITY | WMC 2200RR | WMC 6600RR[🇸🇬Stock][Next Day Shipping]🎤
🎤VHF UHF MICROPHONE | STUDIO QUALITY | WMC 2200RR | WMC 6600RR[🇸🇬Stock][Next Day Shipping]🎤
Item Q&A
  • Question : Inquiry related return and exchange from SjApr 11, 2021

    Hi, I bought this and I charged one mic but it didn't show it was charged. The receiver was unable to be switched on even after charging. This set is defective and unfortunately, it's not the first time. Can I get an exchange or refund? Thank you.

    Answer : [Re] Inquiry related return and exchange from Sj

    Hi this sounds like an anomaly, would you like to return via qxpress or exchange at our service center (1 Kallang Sector,#04-05, 349276. Mon-Fri 9.30-6.30)?

  • Question : Inquiry for the item from JetFeb 03, 2021

  • Question : Inquiry for the item from rainbowJan 31, 2021

    What's the difference between WMC 6600RR and WMC 6000RR? Thank you.

    Answer : [Re] Inquiry for the item from rainbow

    6000RR has a single mic, 6600RR has two mics

  • Question : Inquiry for the item from riemiel48Aug 27, 2020

    Hi is the mike can use with small bluetooth speaker like JBL

    Answer : [Re] Inquiry for the item from riemiel48

    Depends on the connector

  • Question : Inquiry for the item from leoibhAug 23, 2020

    Hi, I have a couple of speakers who is doing prayer chanting and cannot hold the mic. Does the mic still work and able to pick up the sound from a distance away? Thanks

    Answer : [Re] Inquiry for the item from leoibh

    Yes it still works

+View all Notice, FAQ, Q&A >>
🎧2.1 Headphones | Comfort and Clarity | Qoo10 Bestseller | Xenon 2[🇸🇬Stock][Next Day Shipping]🎧
🎧2.1 Headphones | Comfort and Clarity | Qoo10 Bestseller | Xenon 2[🇸🇬Stock][Next Day Shipping]🎧
Item Q&A
  • Question : Inquiry for the item from enerihepApr 07, 2021

  • Question : Inquiry for the item from enerihepApr 07, 2021

  • Question : Inquiry for the item from enerihepApr 05, 2021

    Hi
    So.when can collect since I receive the email stated delayed until 12 apr? Tks

    Answer : [Re] Inquiry for the item from enerihep

    We have set aside Xenon 2 red for self collection, it's available now

    Question : [Re] Inquiry for the item from enerihep

    Hi so can I collect on Fri 9 Apr? Tks

    Answer : [Re] Inquiry for the item from enerihep

    Yes 1x Xenon 2 red has been set aside for your collection

  • Question : Inquiry for the item from engchuanhereApr 04, 2021

    I would like to use it for zoom for my laptop. But my laptop have separate 3.5mm for speaker and mic. So how do I use this since this headphone is only one jack for both Audio and Mic????

    Answer : [Re] Inquiry for the item from engchuanhere

    You may consider buying an audio cable splitter from other sellers

    Question : [Re] Inquiry for the item from engchuanhere

    Nevermind it's no longer on sale so wouldn't be getting it. Let me know if it is selling at $5 again. Have to factor in the audio cable splitter cost.

    Answer : [Re] Inquiry for the item from engchuanhere

    OK

  • Question : Inquiry for the item from cyApr 05, 2021

+View all Notice, FAQ, Q&A >>
⭐️🔥2.4GHz Mouse | Silent Switch Option | Bestseller Airmouse [🇸🇬 Stock][Next  Day Shipping]🔥⭐️
⭐️🔥2.4GHz Mouse | Silent Switch Option | Bestseller Airmouse [🇸🇬 Stock][Next Day Shipping]🔥⭐️
Item Q&A
  • Question : Inquiry for the item from soh_bhApr 06, 2021

    Any physical on off switch for all model?

    Answer : [Re] Inquiry for the item from soh_bh

    No the mouse goes to sleep mode during inactivity

  • Question : Inquiry related return and exchange from j_ngeowJan 21, 2021

    Hi Seller, I bought airmouse 3 and tested it for a while. It it is constantly not working and battery drains very fast (last only 10days). Please advise if I have received a faulty item? Thanks

    Answer : [Re] Inquiry related return and exchange from j_ngeow

    Hi it sounds like a defect, can we get a photo confirmation of the product? Service center is at 1 Kallang Sector, #04-05, 349276

  • Question : Inquiry for the item from MJan 13, 2021

  • Question : Inquiry for the item from Kathykoh8886Oct 05, 2020

  • Question : Inquiry for the item from Kathykoh8886Oct 05, 2020

+View all Notice, FAQ, Q&A >>
🎤Wired Microphone | Suited for Karaoke | Midnight Special! | M2 [🇸🇬Stock][Next Day Shipping]🎤
🎤Wired Microphone | Suited for Karaoke | Midnight Special! | M2 [🇸🇬Stock][Next Day Shipping]🎤
Item Q&A
  • Question : Inquiry for the item from cyApr 05, 2021

  • Question : Inquiry for the item from jun****Dec 26, 2019

    There is no sound at all. The mic doesnt work. May I know how it works?

    Answer : [Re] Inquiry for the item from jun****

    Would you like to return?

    Question : [Re] Inquiry for the item from jun****

    How to I go about?

    Answer : [Re] Inquiry for the item from jun****

    Dear customers,

    1) If your enquiry is on delivery, kindly note that as business resumed on the 30th of Jan, orders will take the next two days to be picked up by courier, allow 2-3 business days for delivery. Any inconvenience is regrettable.

    2) Please call us at 6547-1611 for all technical enquiries

    3) For returns kindly reply with the date from Monday onwards, have all the items/acessories/free gift (if any) ready for return pickup.

    4) For warranty exchange, kindly visit our service center at 1 Kallang Sector, #04-05 S(349276)

    Regards,
    Leapfrog

  • Question : Inquiry related delivery from tvs****Nov 26, 2019

    Regarding order 309644639, it is stated that the item was shipped out Nov 18 using Qxpress but until now after more than 1 week I still have not received it and the tracking status of this delivery does not show the status of the parcel when I checked on Qoo10 and on Qxpress.sg

    Pls update and reply soon when exactly you sent out the item and let me know the Qxpress delivery status asap.

    Answer : [Re] Inquiry related delivery from tvs****

    Item is on delivery

  • Question : Inquiry related delivery from 245****Apr 19, 2019

    Hi Qoo10 Singapore,

    I am very disappointed to this 2Morrow IT seller as my purchase order Cart no. 126062966 still not being delivered.
    Once item below is wrongly delivered and making a lot of excuses that they will be shipping but they are not.
    Please process the refund of my purchase for this Cart no. 126062966 as this is wasting my time and money as i would rather go to other sellers or not even Qoo10 now as I am very very disappointed for this wasting my time replying to their queries, infact they now exactly what they are doing which is not right????

    Answer : [Re] Inquiry related delivery from 245****

    Dear customer,

    Your item was returned to the seller due to Qxpress failed in-housing, the seller has shipped the item from their warehouse to Qxpress warehouse.

    Question : [Re] Inquiry related delivery from 245****

    Hi Seller,

    This is not my fault, if you cannot deliver it next Monday i will cancel this order as this has been long overdue as my order dated 31 march 2019 and now already April 20, if you cannot promise to your customer to deliver within 1 week or 2, i think you should not be selling it as locally available. This really wasted my time and money expecting this items, I should have bought with other good sellers in Qoo10Sg that can deliver on time.

    Answer : [Re] Inquiry related delivery from 245****

    I have changed my mind, i would like full refunds for all my cart order 3x purchases 126062966, this 2Moro IT Seller in Qoo10 Singapore is always lying and not well recommended to purchase any items again.

    Question : [Re] Inquiry related delivery from 245****

    Dear customer,

    Thank you for your feedback.

    Regards,

    2morroIT

    Answer : [Re] Inquiry related delivery from 245****

    Hi Seller,

    Any updates on this refund as Qoo10 already pickup the wrong microphone last Saturday.

    Question : [Re] Inquiry related delivery from 245****

    Dear customers,

    Please send your customer inquiries to orders@leapfroglobal.net ,
    as seller is inactive on their qpost.

    Regards,
    Qoo10team

  • Question : Inquiry for the item from 243****Apr 15, 2019

    Dear seller,

    I have purchased this mic item a couple weeks back and still have not receive the item, can let me know the status of this please,

    Thank you
    Faith

    Answer : [Re] Inquiry for the item from 243****

    Dear customer,

    Your item has been sent out.

    Regards,
    2morroIT

+View all Notice, FAQ, Q&A >>
🖱Wired Mouse | 1000CPI | RGB FX | Plug N Play | ASIC 7 | 9 [🇸🇬Stock][Next Day Shipping]🖱
🖱Wired Mouse | 1000CPI | RGB FX | Plug N Play | ASIC 7 | 9 [🇸🇬Stock][Next Day Shipping]🖱
Item Q&A
  • Question : Inquiry for the item from kokatanApr 02, 2021

  • Question : Inquiry for the item from VicNov 17, 2020

  • Question : Inquiry from ongchinhiapJul 26, 2020

    Hi,

    I have not received order no. 324712615 and 324712616
    Thank you.

    Answer : [Re] Inquiry from ongchinhiap

    These two orders are store pickup and vouchers have since expired, would you like to cancel?

    Question : [Re] Inquiry from ongchinhiap

    Yes please, thank you.

    Answer : [Re] Inquiry from ongchinhiap

    Both have been canceled

  • Question : Inquiry for the item from kenhowJul 24, 2020

  • Question : Inquiry related return and exchange from gwetspJul 15, 2020

+View all Notice, FAQ, Q&A >>
⭐️🔥PRO Gaming Chair | 4D ARMREST | 2+1 Year Warranty | Shuttle II[🇸🇬Stock][Next Day Shipping]🔥⭐️
⭐️🔥PRO Gaming Chair | 4D ARMREST | 2+1 Year Warranty | Shuttle II[🇸🇬Stock][Next Day Shipping]🔥⭐️
Item Q&A
  • Question : Inquiry for the item from chrisgoh33Mar 26, 2021

    Hi, what's the difference between Shuttle II and Nebuka III / Starship VI in terms of seat thickness/comfort? Is Shuttle II comfortable enough for long hours of seating for 90kg weight?

    Answer : [Re] Inquiry for the item from chrisgoh33

    Hi, from the smallest to largest profile in terms of size/foam density, it will be Shuttle > Nebuka > Starship. For longer WFH hours I will recommend at least the Nebuka, it has Class 4 Hydraulics and thicker foam density. For the most comfort and longevity, it will be the Starship with the thickest foam and the widest seat profile (base/back) support.

    Question : [Re] Inquiry for the item from chrisgoh33

    Hi , what is the foam thickness of the Shuttle II? > 7CM? Yours is cold-cured foam which should offer better support than those normal gaming chairs with 'high-density' foam right? The Nebuka is rather expensive.

    Answer : [Re] Inquiry for the item from chrisgoh33

    The thickness of the seatbase is 8cm

    Question : [Re] Inquiry for the item from chrisgoh33

    Cold cure foam has 100% higher density than standard 'high density' foam, increasing comfort

  • Question : Inquiry for the item from seanmk07Jan 07, 2021

  • Question : Inquiry related delivery from jonasdeng79Jan 11, 2021

    May i know if i purchase the product now when will it apporximatly be shipped (Qexpress)
    (have not purchased yet) and if i want to have it on a earlier date can i go for the in store pick up

    Answer : [Re] Inquiry related delivery from jonasdeng79

    The goods will be shipped from factory on 25th January, new batch will arrive about 14 days later. So safe to say Mid-Feb available for pickup/delivery

  • Question : Inquiry for the item from ShahrainDec 28, 2020

  • Question : Inquiry from tsylilyDec 30, 2020

+View all Notice, FAQ, Q&A >>
MIDNIGHT DEALS! 24th March Start! 🔊2.0 USB SPEAKERS | BT5.0 FM EQ TUNING | 5W RMS | BLUECUBE [SGStock] [Next Day Shipping]🔊
MIDNIGHT DEALS! 24th March Start! 🔊2.0 USB SPEAKERS | BT5.0 FM EQ TUNING | 5W RMS | BLUECUBE [SGStock] [Next Day Shipping]🔊
Item Q&A
  • Question : Inquiry for the item from proshadow3rMar 24, 2021

  • Question : Inquiry for the item from tngweijieMar 24, 2021

    Hi, this speaker comes with bluetooth 5.2?

    Answer : [Re] Inquiry for the item from tngweijie

    Hi, this speaker comes with bluetooth 5.0

  • Question : Inquiry for the item from Qva****May 01, 2020

    is this bluetooth compatible? any built in battery? how long to charge and how long can battery last?

    Answer : [Re] Inquiry for the item from Qva****

    Bluetooth speaker, needs usb source for power.

    Question : [Re] Inquiry for the item from Qva****

    How long is the cable?

    Answer : [Re] Inquiry for the item from Qva****

    0.5m

  • Question : Inquiry related delivery from ten****May 23, 2019

  • Question : Inquiry for the item from mys****Apr 05, 2019

    Hi. can charge using USB? Or only use lithium battery? N can plug ear piece in for radio station?

    Answer : [Re] Inquiry for the item from mys****

    Hi customers,

    We are sorry for the delay in reply.
    Please give us time allowance to get back to you.

+View all Notice, FAQ, Q&A >>
🎧ANC2000/ANC3000 | Noise-Cancelling Headphone | BT5.0EDR [🇸🇬Stock] [Next Day Shipping]🎧
🎧ANC2000/ANC3000 | Noise-Cancelling Headphone | BT5.0EDR [🇸🇬Stock] [Next Day Shipping]🎧
Item Q&A
  • Question : Inquiry from happyedogMar 08, 2021

    1 year local warranty ? Where is the service center please?

    Answer : [Re] Inquiry from happyedog

    1 Kallang Sector, #04-05, 349276, 1 Year local carry-in warranty

  • Question : Inquiry for the item from ahmadnabilnFeb 08, 2021

    Hi, do you sell any extra ear pad for this product?

    Answer : [Re] Inquiry for the item from ahmadnabiln

    Yes, at our service center, 1 Kallang Sector, #04-05, 349276

  • Question : Inquiry for the item from appOct 03, 2020

    Does this headphones have cable to connect to laptop. I want to use for meetings, would this be good?

    Answer : [Re] Inquiry for the item from app

    This headphone comes with aux-in option

⭐️🔥Best Value Monitor | 75Hz | FHD | 5ms | PF22HD [🇸🇬Stock][Next Day Shipping]🔥⭐️
⭐️🔥Best Value Monitor | 75Hz | FHD | 5ms | PF22HD [🇸🇬Stock][Next Day Shipping]🔥⭐️
Item Q&A
  • Question : Inquiry for the item from danielklsimMar 05, 2021

    Can your monitor be used on vesa mount?

    Answer : [Re] Inquiry for the item from danielklsim

    VESA 75 x 75 compatible

  • Question : Inquiry for the item from steven_thoOct 27, 2020

    Hi Seller, may I know the colour if we order is black? Also what is the dimensions, length and height of the monitor?

    Answer : [Re] Inquiry for the item from steven_tho

    Yes it's black

  • Question : Inquiry for the item from kiambeeOct 10, 2020

⭐️🔥Best Value Monitor | 144Hz | FHD | 1ms | XC27HD-S | XC32HD-S [🇸🇬 Stock] [Next Day Shipping]🔥⭐
⭐️🔥Best Value Monitor | 144Hz | FHD | 1ms | XC27HD-S | XC32HD-S [🇸🇬 Stock] [Next Day Shipping]🔥⭐
Item Q&A
  • Question : Inquiry for the item from markchua4634Mar 05, 2021

    Shipping in October?

    Answer : [Re] Inquiry for the item from markchua4634

    Ready to ship

    Question : [Re] Inquiry for the item from markchua4634

    Next day shipping

  • Question : Inquiry for the item from mikescm78Sep 29, 2020

    XC32HD-S.... This model has built-in speaker or headphones output? Is the soundbar still inclusive?

    Answer : [Re] Inquiry for the item from mikescm78

    Has no built-in speakers

    Question : [Re] Inquiry for the item from mikescm78

    Can output to speakers or headphones? If the free sound bar still applicable?

    Answer : [Re] Inquiry for the item from mikescm78

    No free soundbar

    Question : [Re] Inquiry for the item from mikescm78

    If no soundbar. Can I output to my own speaker?

    Answer : [Re] Inquiry for the item from mikescm78

    Yes there is audio out

  • Question : Inquiry for the item from BILLYSep 29, 2020

    No more freebies?

    Answer : [Re] Inquiry for the item from BILLY

    No freebies

  • Question : Inquiry for the item from desmond_730Sep 21, 2020

  • Question : 来自joan会员的商品咨询。Sep 15, 2020

    Interested in 27 monitor but Can’t find any specification for XC27 monitor , is that same as 32 inch monitor? Confirm is 165 Hz ?
    Any DP cable come with monitor ?
    Still got free sound bar ?

    Answer : [Re] 来自joan会员的商品咨询。

    165hz, cable provided, soundbar provided

+View all Notice, FAQ, Q&A >>
⭐️🔥Best Value Monitor | 75Hz | FHD | 5ms | Free Sync | PF24HDSS [🇸🇬 Stock][Next Day Shipping]🔥⭐️
⭐️🔥Best Value Monitor | 75Hz | FHD | 5ms | Free Sync | PF24HDSS [🇸🇬 Stock][Next Day Shipping]🔥⭐️
Item Q&A
  • Question : Inquiry from rdprdFeb 24, 2021

    Hello there!

    I bought the monitor in Aug last year and it suddenly started flickering this week. How do I send in for repair? And is it covered under warranty?

    Answer : [Re] Inquiry from rdprd

    Our technical team will need to have a closer look at it, 1 Kallang Sector, #04-05, 349276. Monday-Friday, 9.30am to 6.30pm

    Question : [Re] Inquiry from rdprd

    Okay thanks! Do I need to book an appointment before going down?

    Answer : [Re] Inquiry from rdprd

    Not required, kindly bring along your proof of purchase

  • Question : Inquiry for the item from cyclebicycleFeb 17, 2021

    Is this FHD Led display or ipd display

    Answer : [Re] Inquiry for the item from cyclebicycle

    IPS

  • Question : Inquiry from Low yxFeb 05, 2021

  • Question : Inquiry for the item from eveJan 31, 2021

    Hi seller, how to register for warranty?

    Answer : [Re] Inquiry for the item from eve

    Not necessary, just provide proof of purchase upon warranty claim

  • Question : Inquiry for the item from riomap123Jan 12, 2021

    Can I have u300 soundbar instead of u200 ? I saw before deals with free u300

    Answer : [Re] Inquiry for the item from riomap123

    Hi, current promo is with u200 soundbar

+View all Notice, FAQ, Q&A >>
🎧 BT5.0 Headphones| 2.1 | 8HR Playback | 2HR Charge | Airphone 3[🇸🇬Stock][Next Day Shipping]🎧
🎧 BT5.0 Headphones| 2.1 | 8HR Playback | 2HR Charge | Airphone 3[🇸🇬Stock][Next Day Shipping]🎧
Item Q&A
  • Question : Inquiry for the item from eliane_tan1988Feb 15, 2021

    What does 1 year warranty covers? And how where to go for the warranty?

    Answer : [Re] Inquiry for the item from eliane_tan1988

    1 year warranty covers parts and labor, factory defects from production. It does not cover accidental damage, consumable parts susceptible to wear and tear like cushions, charging cables, batteries.

    Question : [Re] Inquiry for the item from eliane_tan1988

    How do i exchange?

    Answer : [Re] Inquiry for the item from eliane_tan1988

    At our service center, our technical team will have a look at it and advise accordingly. Proof of purchase required

    Question : [Re] Inquiry for the item from eliane_tan1988

    1 Kallang Sector, #04-05, 349276

  • Question : Inquiry related delivery from me1vaDec 22, 2020

  • Question : Inquiry related delivery from sgpaintbucketDec 18, 2020

    Ordered 3 pcs. But received only 2. Registered a complaint and waiting for the update from the supplier.

    Answer : [Re] Inquiry related delivery from sgpaintbucket

    Hi kindly retract the complaint as it will be shipped out today

  • Question : Inquiry related delivery from yeyintwDec 15, 2020

    Hi Sir,

    Can I change the option for delivery (cart no 140995298)? Because I press wrongly free delivery.

    Answer : [Re] Inquiry related delivery from yeyintw

    You can cancel and order again

  • Question : Inquiry for the item from JiruixuanyuDec 13, 2020

    Hi, is there wire provided, in case run out of Battery, can use wire to connect to handphone? Ask, can headphone extend to fit a larger head?

    Answer : [Re] Inquiry for the item from Jiruixuanyu

    Headphone is adjustable, cables are provided including audio cable

+View all Notice, FAQ, Q&A >>
⚡️VOLTRON BRONZE + GOLD PSU | RGB-FIED | POWERFUL🔋 [SG Stock] [Next Day Shipping]⚡️
⚡️VOLTRON BRONZE + GOLD PSU | RGB-FIED | POWERFUL🔋 [SG Stock] [Next Day Shipping]⚡️
Item Q&A
  • Question : Inquiry for the item from leekinman5853Feb 10, 2021

  • Question : Inquiry for the item from lcs****Jun 15, 2020

    any of the PSU is modular?

    Answer : [Re] Inquiry for the item from lcs****

    850W is modular

  • Question : Inquiry for the item from val****Jun 05, 2020

    Hi! For Voltron Gold 600 RGB, is it possible to collect today or tomorrow if I place order now?

    Answer : [Re] Inquiry for the item from val****

    By delivery, next day shipping

  • Question : Inquiry for the item from jos****May 17, 2020

    What is the specs of voltron gold 600?

    Answer : [Re] Inquiry for the item from jos****


    Specifications:
    - Ultra high efficiency
    - Build-In 120mm RGB silent fan
    - Pure power rated 608watts
    - Sata x 5
    - 20 + 4 PIN
    - MotherBoard x 1
    - 4 + 4 PIN
    - CPU + 12V x 1
    - HDD 4PIN x 3
    - 6 + 2 PIN : PCI-E x 2
    - AC Input : 170-240VAC 3A 50/60HZ

  • Question : Inquiry for the item from jos****May 17, 2020

+View all Notice, FAQ, Q&A >>
⌨️JellyBean 2.4GHz Keyboard MouseCombo | Retro Design Slim Elegant | 1200CPI Mouse [SG Stock] [Next Day Shipping]⌨️
⌨️JellyBean 2.4GHz Keyboard MouseCombo | Retro Design Slim Elegant | 1200CPI Mouse [SG Stock] [Next Day Shipping]⌨️
Item Q&A
  • Question : Inquiry for the item from jj_5128Feb 05, 2021

  • Question : Inquiry for the item from blueDec 13, 2020

  • Question : Inquiry for the item from jeslyn_seahOct 13, 2020

    Do u still have the stock for A2000 white-mint with print button?

    I bought two but one came with print button and the second purchase no print button! I just submitted exchange request. Can you respond on that?

    My colleagues also want to buy this keyboard but they also want the print button. Do you still have the stock with print button?

    Answer : [Re] Inquiry for the item from jeslyn_seah

    Hellos! Can you reply? I want to place order for my colleague if you have the stock with print button. Thanks!

    Question : [Re] Inquiry for the item from jeslyn_seah

    Hi yes current stock has print button

    Answer : [Re] Inquiry for the item from jeslyn_seah

    Ok! I will place order in awhile... please ensure you send me the keyboard with print button! The one without print button, keys are too hard. Noisy!

    My previous order can exchange?

    Question : [Re] Inquiry for the item from jeslyn_seah

    May I suggest cancel and re-order, as exchanges are done at our service center

    Answer : [Re] Inquiry for the item from jeslyn_seah

    I already received the order. Cannot cancel order.

    Question : [Re] Inquiry for the item from jeslyn_seah

    Are you referring to order made on october 5th? 329355687?

    Answer : [Re] Inquiry for the item from jeslyn_seah

    Order made on 9 oct. Order no. 329521345.

    Question : [Re] Inquiry for the item from jeslyn_seah

    I just placed another order - Order no. 329798319. Please ensure you send the keyboard with print button. Thanks!

    I will check with my other colleague if she ok to take my last order without print button, before i place another order for her.

    Answer : [Re] Inquiry for the item from jeslyn_seah

    Noted of your preference

  • Question : Inquiry for the item from nayunniOct 13, 2020

    Hi seller, I've received the keyboard and mouse but is missing of the dongle.. It's not in any of the compartment .. Can't totally use it without the dongle.. Hope you can send it.. Thank you..

    Answer : [Re] Inquiry for the item from nayunni

    Hi, it's not in the mouse compartment?

    Question : [Re] Inquiry for the item from nayunni

    hi yes it's not inside the mouse compartment.. only have 3 batteries in the compartment..

    Answer : [Re] Inquiry for the item from nayunni

    this is what I received..

    Question : [Re] Inquiry for the item from nayunni

    I will suggest returning the item, your order will be canceled. You may consider ordering again

    Answer : [Re] Inquiry for the item from nayunni

    Returned and refund you mean? The cost charges of returning the item will be borne by the buyer?

    Question : [Re] Inquiry for the item from nayunni

    Hi seller, I've found the dongle.. Thank you for your time assisting.. Keyboard and mouse works well... My apologies for the confusion...

    Answer : [Re] Inquiry for the item from nayunni

    Thank you

  • Question : Inquiry from HanisahSep 29, 2020

    Hi, I bought the pink wireless keyboard from you on 3 Mar. however I misplaced the usb receiver. Can I know if I just buy the usb receiver pls?

    Answer : [Re] Inquiry from Hanisah

    Hi sorry the receiver needs to be programmed to the keyboard at our service center, we are open from 9.15 to 6.45, Monday to Friday.

+View all Notice, FAQ, Q&A >>
⭐️🔥Best Value Monitor | 144Hz | FHD | 5ms | Free Sync | XF24HD [🇸🇬Stock][Next Day Shipping]🔥⭐️
⭐️🔥Best Value Monitor | 144Hz | FHD | 5ms | Free Sync | XF24HD [🇸🇬Stock][Next Day Shipping]🔥⭐️
Item Q&A
  • Question : Inquiry for the item from VeeraJan 20, 2021

    Hi, I bought monitor on 23jan 2020, now monitor getting blue lines.

    Answer : [Re] Inquiry for the item from Veera

    Hi, service center is at 1 Kallang Sector, #04-05, 349276

    Question : [Re] Inquiry for the item from Veera

    We have to bring to service Center?

    Answer : [Re] Inquiry for the item from Veera

    Yes, it's carry-in warranty

    Question : [Re] Inquiry for the item from Veera

    What is timings on Saturday?

    Answer : [Re] Inquiry for the item from Veera

    10-6, please call our service center in advance to set an appointment

  • Question : Inquiry for the item from yjieyapNov 24, 2020

  • Question : Inquiry for the item from nyssasyratovNov 22, 2020

  • Question : Inquiry for the item from irfanshooter17Nov 11, 2020

    Bro, when is this deal until ?

    Answer : [Re] Inquiry for the item from irfanshooter17

    Until the 12th

  • Question : Inquiry for the item from pinkysoonlyOct 10, 2020

    Hi, does this monitor comes with HDMI cable?

    Answer : [Re] Inquiry for the item from pinkysoonly

    Yes it does

+View all Notice, FAQ, Q&A >>
⭐️🔥2.4GHz🤫Mouse | Wireless | RGB | 1600CPI | Airmouse L6 LFX7 [SG Stock][Next Day Shipping] 🔥⭐
⭐️🔥2.4GHz🤫Mouse | Wireless | RGB | 1600CPI | Airmouse L6 LFX7 [SG Stock][Next Day Shipping] 🔥⭐
Item Q&A
⭐️🔥ERGONOMIC TABLE | REVOLVER | SEMI-AUTO | AUTO T1 | ➕/➖ HEIGHT [🇸🇬Stock] [Next Day Shipping]🔥⭐
⭐️🔥ERGONOMIC TABLE | REVOLVER | SEMI-AUTO | AUTO T1 | ➕/➖ HEIGHT [🇸🇬Stock] [Next Day Shipping]🔥⭐
Item Q&A
  • Question : Inquiry for the item from karijinijpJan 25, 2021

  • Question : Inquiry for the item from 243****Jun 24, 2020

    I am considering full-auto type. May I know free-delivery and how long does it take?

    Answer : [Re] Inquiry for the item from 243****

    Delivery is included, next day shipping

  • Question : Inquiry for the item from jen****Jun 13, 2020

    Hi Seller, Your page description on the 3 types is not very clear. May I know what is semi auto ie. which part is auto and which part is semi manual. Also, what is revolver. Also, do you have delviery and is installation difficult requiring special tool?

    Answer : [Re] Inquiry for the item from jen****

    Revolver is fully manual adjust, semi-auto is hydraulic assisted, auto is fully assisted electronically. No special tools required. Delivery can be arranged.

    Question : [Re] Inquiry for the item from jen****

    how about delivery charge and assembly? are these free?

    Answer : [Re] Inquiry for the item from jen****

    Inclusive

  • Question : Inquiry for the item from 211****May 26, 2020

    1. What's the warranty period for the item?
    2. The listed price of the item on your website is cheaper than qoo10, why?
    3. Perhaps you should try to clear your inbox (orders at leapfroglobal net) as I tried to email that and my email got sent back bcos your inbox is full. - this make it seem like your after sales customer care is not going to be good..?

    Answer : [Re] Inquiry for the item from 211****

    Hello, thank you for the message, we will be offering a revised promo price for Qoo10 listing, 1year limited warranty, only covers mechanical related issues

  • Question : Inquiry for the item from iam****Apr 15, 2020

+View all Notice, FAQ, Q&A >>
Qoo10 Recommendation! BT5500 OPTICAL SOUNDBAR + WIRELESS SUBWOOFER | ENHANCE TV SOUND [SG Stocks] [Next Day Shipping]
Qoo10 Recommendation! BT5500 OPTICAL SOUNDBAR + WIRELESS SUBWOOFER | ENHANCE TV SOUND [SG Stocks] [Next Day Shipping]
Item Q&A
  • Question : Inquiry for the item from blursotong_rainJan 22, 2021

  • Question : Inquiry related delivery from riskyredsichwanNov 13, 2020

    Can you ship it to Indonesia?

    Answer : [Re] Inquiry related delivery from riskyredsichwan

    We are listed in Tokopedia/Shopee/Lazada for Indonesia market, do consider ordering from there

    Question : [Re] Inquiry related delivery from riskyredsichwan

    But I can't found it in any market place you've told me before, please help cause I really need it, many thanks

    Answer : [Re] Inquiry related delivery from riskyredsichwan

    Hi kindly contact our Leapfrog Indonesia office for more assistance

  • Question : Inquiry related delivery from riskyredsichwanNov 16, 2020

    I can't find the product in Indonesian market place like lzd/shpee/tkpdia as you told me before, please help cause I really need it, many thank's

    Answer : [Re] Inquiry related delivery from riskyredsichwan

    Hi you can contact Leapfrog Indonesia office for more assistance

  • Question : Inquiry for the item from jeremylandon95Oct 24, 2020

    I see that the boxes outside are black, why are some of yours look like they are normal box colour. Different?

    Answer : [Re] Inquiry for the item from jeremylandon95

    Different production batch

  • Question : Inquiry for the item from moneyboy6321Oct 09, 2020

    This thing shope sell $20 you sell 70++ lol

    Answer : [Re] Inquiry for the item from moneyboy6321

    Hi could you screenshot just for our reference what you are referring to?

+View all Notice, FAQ, Q&A >>
🎒SHIELD 3 | Scratch Resistant Bag | Anti-Theft | Water-Resistant  [SG Stock] [Next Day Shipping]🎒
🎒SHIELD 3 | Scratch Resistant Bag | Anti-Theft | Water-Resistant [SG Stock] [Next Day Shipping]🎒
Item Q&A
  • Question : Inquiry for the item from WillybelleJan 22, 2021

    Hi, may I know how do you change the number lock password?

    Answer : [Re] Inquiry for the item from Willybelle

    Take these steps to reset your lock:

    1.Pull up the shackle to open the lock.
    2.Rotate the shackle 90° counterclockwise and press all the way down.
    3.Hold down the shackle and set your own combination by turning dials.
    4.Turn the shackle back as normal. The setting is now complete.
    To reset a new combination, repeat steps 1 through 4 above.

  • Question : Inquiry for the item from LouisNov 11, 2020

  • Question : Inquiry for the item from sabzirconOct 16, 2020

    My Inquiry
    Hi Seller,

    Any re-stock for Shield 5 ?

    Is material for Shield 5 the same for Shield 7, Recce13 and Recce15?

    What is the measurement (L x W x H) for Shield 7, Recce13 and Recce15 ?

    Thank you
    Oct 13, 2020
    Edit

    Answer : [Re] Inquiry for the item from sabzircon

    Hi please call us at 65471611 for enquiry

  • Question : Inquiry for the item from LouisOct 13, 2020

  • Question : Inquiry for the item from sabzirconOct 13, 2020

+View all Notice, FAQ, Q&A >>
FALCON R1660S-R5 | GAMING DESKTOP PC | GTX-1660S | R5-3600 | [🇸🇬Stock] [Next Day Shipping]
FALCON R1660S-R5 | GAMING DESKTOP PC | GTX-1660S | R5-3600 | [🇸🇬Stock] [Next Day Shipping]
Item Q&A
  • Question : Inquiry for the item from frostyJan 15, 2021

    Hi, it states in the option R5 3600, but R5 3500x in the picture?

    Answer : [Re] Inquiry for the item from frosty

    Hi, this is an old listing, new specs will be updated soon

  • Question : Inquiry for the item from lateef_yo_mamaNov 28, 2020

    So if doesn't come with ssd/hdd?

    Answer : [Re] Inquiry for the item from lateef_yo_mama

    Hi it does, full system

  • Question : Inquiry for the item from pfshckOct 09, 2020

    Can it support 2 monitors

    Answer : [Re] Inquiry for the item from pfshck

    Yes it can

KESTREL GT710-R5 | Desktop PC Wi-Fi + BT5.0 | 3yr Warranty [🇸🇬Stock][Next Day Shipping]
KESTREL GT710-R5 | Desktop PC Wi-Fi + BT5.0 | 3yr Warranty [🇸🇬Stock][Next Day Shipping]
Item Q&A
  • Question : Inquiry for the item from Md.yazrinJan 10, 2021

  • Question : Inquiry for the item from 243****Jun 24, 2020

    May i know what is the power supply, chassis and how many fans will be included in the built?

    Answer : [Re] Inquiry for the item from 243****

    Voltron Gold 475RGB, Nimitz TR1100, 3 fans

  • Question : Inquiry related delivery from cxu****Jun 05, 2020

    If i were to choose self collect when can i self collect ? If i bought it today ?

    Answer : [Re] Inquiry related delivery from cxu****

    Hi self-collection is not available, lead time is 7 days for pc assembly

  • Question : Inquiry for the item from yit****Jun 03, 2020

    What is the M.2 NVME SSD model?
    Same for Ram, do you have the model?
    Which brand for both NVMe and Ram

    Answer : [Re] Inquiry for the item from yit****

    Crucial ram 8gb 2666mhz
    klevv bolt x 8gb 3200mhz

    Lexar 500gb (last piece)

    Next batch 512gb (brand tbc)

  • Question : Inquiry for the item from the****May 19, 2020

+View all Notice, FAQ, Q&A >>
Bestseller Xplorer Air 6600 Keyboard Mouse Combo - Quiet typing | Durable Key | High Defination 1000 CPI | Splash Proof - 2 Year Warranty [SG Stock] [Next Day Shipping]
Bestseller Xplorer Air 6600 Keyboard Mouse Combo - Quiet typing | Durable Key | High Defination 1000 CPI | Splash Proof - 2 Year Warranty [SG Stock] [Next Day Shipping]
Item Q&A
  • Question : Inquiry related return and exchange from Loyal customerJan 03, 2021

    Just received a notification from you that shipping is delayed as you are doing your stocktake. Also noticed that you have new stock of the black keyboard. Can you ship the black one to me instead please? Thanks

    Answer : [Re] Inquiry related return and exchange from Loyal customer

    Apologies the item was sent according to the order placed

  • Question : Inquiry for the item from MarieAug 07, 2020

  • Question : Inquiry for the item from sexysam228Aug 07, 2020

    Hi ! Ur WireLess KeyBoard/Mouse Combo can use on my LINUX OS,2.4 Ghz & SMART tv ?

    Answer : [Re] Inquiry for the item from sexysam228

    Recommended for Windows and Mac

  • Question : Inquiry for the item from sexysam228Aug 07, 2020

    Hi ! Ur WireLess KeyBoard/Mouse Combo can use on my LINUX OS,2.4 Ghz & SMART tv ?

    Answer : [Re] Inquiry for the item from sexysam228

    Recommended for Windows and Mac

  • Question : Inquiry for the item from EBAug 06, 2020

    will model A200 noisy? is it wireless keyboard?

    Answer : [Re] Inquiry for the item from EB

    Yes wireless, not noisy

+View all Notice, FAQ, Q&A >>
NIMITZ TR 1100 | ATX CASE | COMPATIBLE WITH NIMITZ CONTROLLER + FANS [🇸🇬Stock] [Next Day Shipping]
NIMITZ TR 1100 | ATX CASE | COMPATIBLE WITH NIMITZ CONTROLLER + FANS [🇸🇬Stock] [Next Day Shipping]
Item Q&A
  • Question : Inquiry for the item from kenny3Dec 22, 2020

  • Question : 来自joan会员的商品咨询。Nov 08, 2020

    Got stock for this chassis ?
    Confirm it come with 3x front fan included

    Answer : [Re] 来自joan会员的商品咨询。

    Yes it does, have stock

    Question : [Re] 来自joan会员的商品咨询。

    Ok thanks, have ordered 2 black case.
    By the way description also say come with power supply, so good !

    Answer : [Re] 来自joan会员的商品咨询。

    Dear customer, apologies only white have stock, please advise whether ok to switch

    Question : [Re] 来自joan会员的商品咨询。

    Yes, tr1100 has 3 fans and PSU

    Answer : [Re] 来自joan会员的商品咨询。

    Ok thanks
    Got white case picture?

    Question : [Re] 来自joan会员的商品咨询。

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=682488392

    Answer : [Re] 来自joan会员的商品咨询。

    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=656457348

⌨️AK-666/X - Silent Keyboard + Lighting | Spill Proof | Anti-Ghost [SG Stock][Next Day Shipping]⌨️
⌨️AK-666/X - Silent Keyboard + Lighting | Spill Proof | Anti-Ghost [SG Stock][Next Day Shipping]⌨️
Item Q&A
  • Question : Inquiry for the item from jsnDec 21, 2020

    wonder how come your price is more expensive than challenger. they selling 33.90

    Answer : [Re] Inquiry for the item from jsn

    Hi not all prices are the same as retail

  • Question : Inquiry for the item from azfarDec 01, 2020

    Hi, is the backlight switch key for the AK-666 / 666x binded to any other keyboard function such as scroll lock?

    Answer : [Re] Inquiry for the item from azfar

    No it is not

NIMITZ TR 8000 | ATX CASE | COMPATIBLE WITH NIMITZ CONTROLLER + FANS [🇸🇬Stock] [Next Day Shipping]
NIMITZ TR 8000 | ATX CASE | COMPATIBLE WITH NIMITZ CONTROLLER + FANS [🇸🇬Stock] [Next Day Shipping]
Item Q&A
🔥⭐️NEBUKA III | PRO Gaming Chair | 4D ARMREST | 2+1 Year Warranty [SG Stock][December Shipping]⭐️🔥
🔥⭐️NEBUKA III | PRO Gaming Chair | 4D ARMREST | 2+1 Year Warranty [SG Stock][December Shipping]⭐️🔥
Item Q&A
  • Question : Inquiry for the item from Tom35Dec 10, 2020

⌨️MKA-5R | RGB Mechanical Gaming Keyboard | HOTSWAP Modular Switch [SG Stock] [Next Day Shipping]⌨️
⌨️MKA-5R | RGB Mechanical Gaming Keyboard | HOTSWAP Modular Switch [SG Stock] [Next Day Shipping]⌨️
Item Q&A
  • Question : Inquiry for the item from JSDec 12, 2020

    Hi, can you 100% confirm this keyboard has hotswappable/replaceable key switches? Because on your website there is no indication that this model has that. Thanks.

    Answer : [Re] Inquiry for the item from JS

    Hi there's no hotswap for this model, apologies for the error, it has been updated

  • Question : Inquiry for the item from vicltsSep 06, 2020

    Does this keyboard have multimedia keys like volume control etc?

    Answer : [Re] Inquiry for the item from viclts

    No it doesn't

  • Question : Inquiry for the item from jec0717Sep 05, 2020

  • Question : Inquiry for the item from joo****Mar 21, 2020

    Hi, is this keyboard US or UK layout?

    Answer : [Re] Inquiry for the item from joo****

    US

  • Question : Inquiry for the item from iam****Mar 20, 2020

    Hi seller.

    For MKA-2C . Does it comes with free mousepad.
    Thanks

    Answer : [Re] Inquiry for the item from iam****

    Just keyboard

+View all Notice, FAQ, Q&A >>