Melissa Official Store
Melissa Official Store SG
90% 11,174 Fellows Join Fellow
All Items(75)

Q&A board

Q & A Lists
Item Question & Answer
Melissa Official Store Melissa Women Penny Loafer Shoes
Melissa Official Store Melissa Women Penny Loafer Shoes
Item Q&A
  • Question : Inquiry for the item from jessiechanzbabeApr 14, 2021

  • Question : Inquiry for the item from jes****May 22, 2020

    Hi can self collection?

    Answer : [Re] Inquiry for the item from jes****

    Hi I bought this pair of shoes but size I ordered USA 6 I got blister.
    Actually I wear example UK 4/5 jap 23.5 or 37 ... Like 6.5 will be perfect . What size do you think is the best for me :). ?

    Question : [Re] Inquiry for the item from jes****

    Dear Buyer, Apologizes requesting you to kindly refer the size chart before placing the order. Thank you

Melissa Official Store Melissa Ultragirl Basic Women Flats
Melissa Official Store Melissa Ultragirl Basic Women Flats
Item Q&A
  • Question : Inquiry for the item from fudastreetApr 05, 2021

    Anymore white colour?

    Answer : [RE] Inquiry for the item from fudastreet

    Hi, Thank you for reaching us. We are not having white colour in this model.

Melissa Official Store Melissa Pointy III Women Flats
Melissa Official Store Melissa Pointy III Women Flats
Item Q&A
  • Question : Inquiry for the item from tshmagApr 05, 2021

    Hi do you still have size 10 for any color (except white). Thanks.

    Answer : [RE] Inquiry for the item from tshmag

    Hi, Thank you for reaching us. We are not having size 10 for this model.

  • Question : Inquiry related cancel and refund from gwenMar 09, 2021

    Cart no. 142582191

    Dear Seller, I've submitted a request to cancel the above order on 8 Mar morning. I've sent two messages to enquire about the refund but did not receive any replies from you. Kindly advise what is the status of the refund.

    Ms Lau

    Answer : [RE] Inquiry related cancel and refund from gwen

    Hi, Good Day:) Thank you for reaching us. Will you please kindly let us know the reason for submitting the request for refund?

    Question : [Re] Inquiry related cancel and refund from gwen

    Dear Seller, you do not allow exchange for customers who order the incorrect size. I'm not sure of the size that I want so I decided to cancel the order. The order has not been delivered. Would appreciate your cooperation in processing the refund. I'll reorder when I'm sure of the size.

    Answer : [RE] Inquiry related cancel and refund from gwen

    Hi there! If the size doesn't fit after receiving the product, you can place a return request within 7 days, get a refund for the product and reorder with the size you want to change. Instead of revoking the order, you can try this return and refund after receiving the product. Thank you

    Question : [Re] Inquiry related cancel and refund from gwen

    Dear Seller, why are you making it so difficult to cancel an order that has not been fulfilled? This is an online purchasing platform where cancellations, exchanges and refunds are made with no questions asked. Buyers have not seen/tried the item so its normal to be unsure or change their minds. why are you making it so difficult to cancel an order that's not been fulfilled? Why are you asking the buyer to do unnecessary work of returning a product and filing for refund ? Who pays for the the return? who brings the item to the post office/store? Will you be sending a courier to pick up the product from me if I decide to return it???

    Answer : [RE] Inquiry related cancel and refund from gwen

    Hi there! We do understand that. We have just given you an option for return and refund. Kindly please give us sometime let us check with our team on this and revert you back soon. Thank you

    Question : [Re] Inquiry related cancel and refund from gwen

    Dear Seller, your team just responded to tell me that I've to pay for the return of the product. Is this even reasonable??? Please cancel/refund the order. This is simple and straightforward and does not require unnecessary work/costs from either party.

    Answer : [RE] Inquiry related cancel and refund from gwen

    Hi there! Thank you for letting us know. We will accept your request and qoo10 team will process the refund soon.

  • Question : Inquiry for the item from depressdestressMar 04, 2021

Melissa Official Store Melissa Women Jean + Jason Wu VI Flats
Melissa Official Store Melissa Women Jean + Jason Wu VI Flats
Item Q&A
  • Question : Inquiry for the item from nadirah_21Feb 02, 2021

    Error on the drop down option?

    Answer : [RE] Inquiry for the item from nadirah_21

    Hi, Good Day:) Thank you for reaching us. Will you please kindly let us know what error you are facing in the drop down option?

    Question : [Re] Inquiry for the item from nadirah_21

    On the cancel and refund, there’s an additional $135. Total made to $270. Is this an error?

    Answer : [RE] Inquiry for the item from nadirah_21

    Hi there! Kindly please allow us to check with our team and revert you back soon. Thank you

    Question : [RE] Inquiry for the item from nadirah_21

    HI there! Apologizes for the delay. It is not an error, if the item is out of stock you can use the cancel and refund option. Thank you

  • Question : Inquiry related delivery from Orangehsm7Aug 30, 2020

    Hi, can send to Malaysia ?

    Answer : [RE] Inquiry related delivery from Orangehsm7

    Dear buyer, Good day☺️ Thank you for reaching us. Please allow us to check with our concerned team and revert you back.

  • Question : Inquiry for the item from sks****Sep 29, 2019

    There is something wrong with the option. I am trying to place an order, the last option ‘if item is out of stock, to cancel and refund’ there’s an additional cost of $135. So it shows that is $270 per pair. Please rectify

    Answer : [Re] Inquiry for the item from sks****

    There is a technical error in the product listing will update and let you know to place the new order with offer price. Thank you

    Question : [Re] Inquiry for the item from sks****

    The error is still appearing, it’s not resolved yet

    Answer : [Re] Inquiry for the item from sks****

    Dear Buyer, We will check with our concerned team and update you soon. Regards

    The error is rectified hope to receive your orders soon. Regards~
    (Nov 14, 2019 19:53)

  • Question : Inquiry for the item from 234****Jul 20, 2019

    Hi, when will the white color re-stock?
    I only interested in the white one. Thanks.

    Answer : [RE] Inquiry for the item from 234****

    Dear Buyer, Thank you for reaching us, The product you are interested is out of stock. Our store will be updated with the stock, but we may not be able to assure that the same model and color will be updated. Kindly. mark this product as your favorite and you will be receiving the stock position once it is back on the store shelf. You can follow our shop to know more about our promotions and discount vouchers. Thanks for your understanding. Regards

  • Question : Inquiry for the item from isp****Jun 07, 2019

    Hi item is 135? Cancel and refund another 135? Total 270 per pair. System is showing 270. Please confirm

    Answer : [RE] Inquiry for the item from isp****

    Dear Buyer, Kindly share your order ID, to assist you better. Regards

+View all Notice, FAQ, Q&A >>
Melissa Official Store Melissa Ultragirl Sweet XVI Women Flats
Melissa Official Store Melissa Ultragirl Sweet XVI Women Flats
Item Q&A
  • Question : Inquiry related cancel and refund from liubopingJan 06, 2021

  • Question : Inquiry for the item from gwenJan 04, 2021

    Dear Seller, there are some comments about the shoe size of this model being larger than other models under Melissa. Please advise if we should order one size smaller than our usual size? My regular size is UK7 / US9. Do I order US9 or US8 ?

    best regards

    Gwen Lau (Ms)

    Answer : [RE] Inquiry for the item from gwen

    Hi dear, Kindly refer to the size chart in the item description for the correct size. Thank you for ordering with us and Have a nice day:)

  • Question : Inquiry for the item from alfredang59Jan 03, 2021

    Will you replenish stock for black size 5?

    Answer : [RE] Inquiry for the item from alfredang59

    Hi, Good Day:) Thank you for reaching us. We are not sure of restocking the product at this point in time. We will let you know once the stock arrives.

  • Question : Inquiry for the item from skinnylauNov 28, 2020

  • Question : Inquiry for the item from aliciatan78Nov 28, 2020

+View all Notice, FAQ, Q&A >>
Melissa Official Store Melissa Women Panapana Ad Platforms Loafers
Melissa Official Store Melissa Women Panapana Ad Platforms Loafers
Item Q&A
  • Question : Inquiry related return and exchange from smanthaaa09Jan 02, 2021

  • Question : Inquiry for the item from fan****Jul 02, 2019

    Hi there,

    Listing says Grey but the buying options is Black. Is this the black opaque ones or the translucent grey ones?

    Answer : [RE] Inquiry for the item from fan****

    Dear Buyer, Thank you for reaching us, It is grey, Beige and grey are available. Kindly place an order to assist you better. Regards

  • Question : Inquiry for the item from Cas****Apr 28, 2019

    Is this grey or beige colour?

    Answer : [Re] Inquiry for the item from Cas****

    Your listing shows grey but the website states beige. Please advise

    Question : [Re] Inquiry for the item from Cas****

    Dear buyer,
    Thanks for getting in touch with us.
    We have both the colors : beige and grey!
    Please let us know which color you are interested in buying!

Melissa Official Store Melissa Women Ultragirl Fly II
Melissa Official Store Melissa Women Ultragirl Fly II
Item Q&A
  • Question : Inquiry for the item from citytuneJan 01, 2021

    Hi will u restock the orange one in size 10?

    Answer : [RE] Inquiry for the item from citytune

    Hi there! As checked, the size 10 for the item is out of stock. We are not sure of restocking the product at this point in time. We will let you know once the stock arrives. Thank you

  • Question : Inquiry for the item from Ms SimAug 10, 2020

  • Question : Inquiry related return and exchange from val****Jun 26, 2020

Melissa Official Store Melissa Women Ultragirl Sweet XVIII
Melissa Official Store Melissa Women Ultragirl Sweet XVIII
Item Q&A
  • Question : Inquiry for the item from katheangNov 13, 2020

    Hello, when will the brown size 9 arrive?

    Answer : [RE] Inquiry for the item from katheang

    Hi, Good Day:) Thank you for reaching us. Currently, the brown colour for the product is out of stock. We are not sure of restocking the product at this point in time. We will let you know once the stock arrives.

  • Question : Inquiry for the item from mys****Dec 19, 2019

    Hi, may I know if you guys will stock ‘Doll v’ model? Heard it’s quite new. Thanks

    Answer : [Re] Inquiry for the item from mys****

    Dear Buyer, We are not sure about the restocking about the product. Requesting you to kindly add the product to wishlist once the item comes back in stock you will be notified. Thank you

Melissa Official Store Melissa Women BE Shine Shoes
Melissa Official Store Melissa Women BE Shine Shoes
Item Q&A
  • Question : Inquiry for the item from lastnoveNov 04, 2020

    Hi, do you have size 39 or 40?

    Answer : [RE] Inquiry for the item from lastnove

    Hi, Good Day:) Thank you for reaching us. Currently, the size 39 and 40 for the product is out of stock. We are not sure of restocking the other sizes for the product at this point in time. We will let you know once the stock arrives. Thank you!

  • Question : Inquiry for the item from emi****Dec 21, 2019

  • Question : Inquiry for the item from lee****Mar 06, 2019

    when gold colour will be restock?

    Answer : [Re] Inquiry for the item from lee****

    Hi there,
    Thanks for your inquiry!
    We are not exactly sure of the date for restock!
    We will keep you updated!
    Thanks!

  • Question : Inquiry for the item from car****Feb 27, 2019

    Hi
    I usually buy us5 for melissa, is it same for this?

    Answer : [Re] Inquiry for the item from car****

    Dear buyer,
    Thanks for your inquiry!
    Yes it is the same size!

Melissa Official Store Melissa Women Ugly Sneaker
Melissa Official Store Melissa Women Ugly Sneaker
Item Q&A
  • Question : Inquiry for the item from gracefann80Sep 15, 2020

    Hi this is option white or beige?

    Answer : [Re] Inquiry for the item from gracefann80

    Hi, Good Day:) Thank you for reaching us. This option refers to the colour Beige. Hope to see your order soon. Regards

  • Question : Inquiry for the item from Lin****Jun 29, 2020

    Hi, will I be able to exchange the size of this product if the size I order doesn’t fit? Because some design of the shoe is not the usual Melissa size guide.

    Answer : [RE] Inquiry for the item from Lin****

    Hi, Apologizes exchange is not possible until it is defective. Thank you.