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Q & A Lists
Item Question & Answer
【Xiaomi】Smart Standing Desk | Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustab
【Xiaomi】Smart Standing Desk | Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustab
Item Q&A
  • Question : Inquiry for the item from darren__gerMay 16, 2021

  • Question : Inquiry for the item from eewennMay 16, 2021

  • Question : Inquiry related delivery from CLEMENTCKWMay 16, 2021

  • Question : Inquiry for the item from anjiru26May 16, 2021

  • Question : Inquiry for the item from boonhchanMay 16, 2021

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【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9  | 60Hz | Flicker Free Low Blue Light Gaming
【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9 | 60Hz | Flicker Free Low Blue Light Gaming
Item Q&A
  • Question : Inquiry for the item from looann0303May 16, 2021

  • Question : Inquiry for the item from HHMay 16, 2021

  • Question : Inquiry for the item from frankteothMay 15, 2021

  • Question : Inquiry for the item from joshua.tanyxMay 15, 2021

  • Question : Inquiry for the item from yyong160May 15, 2021

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Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustable Sit Stand Automatic Standin
Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustable Sit Stand Automatic Standin
Item Q&A
  • Question : Inquiry for the item from tet_sebMay 16, 2021

  • Question : Inquiry for the item from rily_chewMay 16, 2021

  • Question : Inquiry for the item from YoyomaMay 16, 2021

  • Question : Inquiry for the item from ajMay 16, 2021

  • Question : Inquiry for the item from jack.in.boxxMay 16, 2021

+View all Notice, FAQ, Q&A >>
[Local Warranty] XIAOMI Air Purifier 3C // 3H // Pro | OLED Display  Air Circulation HEPA Filter
[Local Warranty] XIAOMI Air Purifier 3C // 3H // Pro | OLED Display Air Circulation HEPA Filter
Item Q&A
  • Question : Inquiry related delivery from kvMay 16, 2021

  • Question : Inquiry for the item from erictehkaApr 25, 2021

    i am looking for china server air purifier. can you please advise which one ?
    how long is the delivery ?
    Thank you.
    Urgent

    Answer : [Re] Inquiry for the item from erictehka

    Hi, for China server do select the Pro model instead. Currently the Model is out of stock, will need to wait 1.5 to 2 weeks, time. Thank you

    Question : [Re] Inquiry for the item from erictehka

    I have ordered. please advise when (which date) can i get the items? thank you.

    Answer : [Re] Inquiry for the item from erictehka

    Hi, due to the number of purchases, the item is currently out of stock, a new batch of order will arrive in 1.5 to 2 weeks time, and will expedite all orders from then on. We apologise for any delay caused. Thank you

    Question : [Re] Inquiry for the item from erictehka

    what is the estimated date of delivery ? 21/5/21 ? Please expedite. thank you.

    Answer : [Re] Inquiry for the item from erictehka

    Hi, please allow 1.5-2 weeks for the shipment to arrive. we will try our best on our end to expedite your orders when shipment arrives. thank you.

    Question : [Re] Inquiry for the item from erictehka

    I saw the update on Q10. Shipping date : May 14, 2021 08:07:00 When can i get the item ?

    Answer : [Re] Inquiry for the item from erictehka

    Hi please do allow 1.5 weeks for the item to arrive the warehouse. Thank you

  • Question : Inquiry related delivery from FaynaMay 14, 2021

    Delivery need hw long

    Answer : [Re] Inquiry related delivery from Fayna

    Hi, please allow 2 - 3 business days. Thank you

  • Question : Inquiry for the item from CalvinMay 11, 2021

    Hi there, is the MI AIR PURIFIER 3C available for self collection today? I can make payment and arrange for my own pick up. Thanks!

    Answer : [Re] Inquiry for the item from Calvin

    Hi, yes 3C Purifier model is available. Unfortunately, we do not do self collection for this item, all items are straight dispatched from our warehouse. Thank you

  • Question : Inquiry related delivery from eunice_twnMay 10, 2021

    hi there, i would like to enquire if I order today when will I received my order?

    Answer : [Re] Inquiry related delivery from eunice_twn

    hi, please allow 3-5 working days for your order to arrive. thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
Item Q&A
  • Question : Inquiry for the item from m0rbid_pinkMay 16, 2021

  • Question : Inquiry for the item from Joychua333May 08, 2021

    Do you sell its battery instead ? I think mine is a battery issue and need battery replacement

    Answer : [Re] Inquiry for the item from Joychua333

    Hi please head down to IMM to purchase
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178 S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH
    No prior arrangement is required. Thank you.

    Question : [Re] Inquiry for the item from Joychua333

    Can pls advise the price of battery first before I consider heading down ?

    Answer : [Re] Inquiry for the item from Joychua333

    Hi, will cost around $50. Thank you

  • Question : Inquiry for the item from cin_cin09May 07, 2021

    What is yr contact no

    Answer : [Re] Inquiry for the item from cin_cin09

    Hi, if you need any assistance, do contact us here or you can head down to our repair/service centre. Thank you

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

  • Question : Inquiry for the item from QuekMay 03, 2021

    hi seller good day to you. where can i buy suzuka pro battery, thank you

    Answer : [Re] Inquiry for the item from Quek

    Hi, you might need to Come down to our centre to purchase our battery instead. Thank you

  • Question : Inquiry for the item from lowkk76Apr 19, 2021

    Hi seller all in one include main brush?
    & this is for suzuka version 2

    Answer : [Re] Inquiry for the item from lowkk76

    Hi it does not come with main brush , thank you

+View all Notice, FAQ, Q&A >>
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
Item Q&A
  • Question : Inquiry for the item from moomoongMay 13, 2021

    What is the extra filter & roller brush for ? Is it necessary to purchase the filter & roller brush ? And the extra battery pack can be charge by itself or have to load onto the vaccum machine to charge ? Thanks

    Answer : [Re] Inquiry for the item from moomoong

    Hi filter and roller brush is all included, optional to purchase additional and the battery can charge both way ( loaded or not to the vacuum ). Thank you.

    Question : [Re] Inquiry for the item from moomoong

    Oh I see . Then roughly how long I need to replace filter. Brush need to replace ?

  • Question : Inquiry for the item from jiun6101May 15, 2021

    Hi for model SGP18 there are 2 different postings. One is $80, another is $95. May I know is there any difference on the two?

    Answer : [Re] Inquiry for the item from jiun6101

    Hi SGP8 is 19000pa suction and 2200mah battery. SGP18 is 25000pa suction and 2500mah battery. Thank you.

  • Question : Inquiry for the item from syMay 15, 2021

  • Question : Inquiry for the item from gohlanceMay 15, 2021

  • Question : Inquiry for the item from zheling31Apr 22, 2021

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Xiaomi Ergonomic Gaming Chair Hero-Series Home office chair / 155° Adjustable Breathable
Xiaomi Ergonomic Gaming Chair Hero-Series Home office chair / 155° Adjustable Breathable
Item Q&A
  • Question : Inquiry for the item from fjing9498May 16, 2021

  • Question : Inquiry for the item from joww76May 16, 2021

  • Question : Inquiry for the item from perpetualokeMay 15, 2021

  • Question : Inquiry for the item from sentimentalratMay 15, 2021

  • Question : Inquiry related return and exchange from CCWMay 08, 2021

    Hi,

    Item came but the left handle is cracked. Can you arrange for an exchange? You can't possibly expect me to head down to change right?

    The item came in this condition and you centre is too far for exchange.

    Answer : [Re] Inquiry related return and exchange from CCW

    Hi, we can only assist you at centre. Thank you and we apologise for the inconvenience caused.

    Question : [Re] Inquiry related return and exchange from CCW

    If the damage is caused by me, I can accept having to send it down to your centre. But for this case, you send me a broken product and expect me to bring down to change? I find it unreasonable.

    Answer : [Re] Inquiry related return and exchange from CCW

    Hi technical team will exchange on the spot for you. Thank you.

    Question : [Re] Inquiry related return and exchange from CCW

    Send a courier and collect from me. Thanks

    Answer : [Re] Inquiry related return and exchange from CCW

    Hi, which side of the arm rest handle is it? could you kindly take a picture of the item on the chair, Thank you

    Question : [Re] Inquiry related return and exchange from CCW

    Hi it's the left handle

    Answer : [Re] Inquiry related return and exchange from CCW

    Here

+View all Notice, FAQ, Q&A >>
【Local Warranty】 Xiaomi Mi Robot Vacuum Cleaner | APP Control LDS Intelligent Planning
【Local Warranty】 Xiaomi Mi Robot Vacuum Cleaner | APP Control LDS Intelligent Planning
Item Q&A
  • Question : Inquiry for the item from laytan88May 16, 2021

  • Question : Inquiry for the item from laoyiwenMay 13, 2021

    Hi, If I place the order now when it can be delivered.

    Answer : [Re] Inquiry for the item from laoyiwen

    Hi, due to the number of purchases, the item is currently out of stock, a new batch of order will arrive in 1.5 to 2 weeks time. Currently we have the S5 Max instock, if you would like, you can order our S5 Max instead. Thank you

  • Question : Inquiry for the item from wickytan_79Apr 23, 2021

  • Question : Inquiry for the item from inugal87Apr 02, 2021

  • Question : Inquiry for the item from ChiaApr 01, 2021

+View all Notice, FAQ, Q&A >>
(▼44%) [Introductory Offer] Qoo10 Exclusive Suzuka Robot Vacuum | UV Sterilisation Kills 99.99%
(▼44%) [Introductory Offer] Qoo10 Exclusive Suzuka Robot Vacuum | UV Sterilisation Kills 99.99%
Item Q&A
  • Question : Inquiry for the item from janeternMay 16, 2021

  • Question : Inquiry for the item from wong boon sengMay 13, 2021

  • Question : Inquiry for the item from CMay 15, 2021

  • Question : Inquiry from mathew705May 13, 2021

  • Question : Inquiry for the item from seeteng_88May 14, 2021

    Hi Seller,

    I got a Suzuka 5-in 1 Vacuum and Mopping Robot in Jan 2020 and currently the one of the back wheel seems to be stuck. When the robot is turned on, it just keep going in circle.

    May I know if it's still under warrenty? If not how much will it cost to repair? Will there be a cost for checking first?

    Answer : [Re] Inquiry for the item from seeteng_88

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

    Question : [Re] Inquiry for the item from seeteng_88

    Could you advise if there is a cost needed for your team to do a check first? and how much will the repair of wheel be if there is a need?

    Answer : [Re] Inquiry for the item from seeteng_88

    Hi, it would cost around $40 if its no longer under warranty. Thank you

+View all Notice, FAQ, Q&A >>
[2021] Xiaomi Dream Maker Fan w Dual Height + Remote + Built-in Battery + APP Controls
[2021] Xiaomi Dream Maker Fan w Dual Height + Remote + Built-in Battery + APP Controls
Item Q&A
  • Question : Inquiry for the item from claraMay 16, 2021

  • Question : Inquiry for the item from seanlau168May 15, 2021

    Device is detected using the dream maker+ app scanned qr code from printed manual, but the Xiaomi home app is unable to detect the fan....
    So I can only control the fan using the special dream maker+ app, but it cannot be detected using the Xiaomi home app.

    Please advice why Xiaomi home app cannot be used?

    Answer : [Re] Inquiry for the item from seanlau168

    Hi please do provide us with a picture or video of it for better assistance. Thank you.

  • Question : Inquiry for the item from LeeMay 15, 2021

    Hi seller, can the oscillating angle be adjusted / example 30 degree or 60 degree, or is fix 120 degree ?

    Answer : [Re] Inquiry for the item from Lee

    Hi its 140 degree. Thank you.

  • Question : Inquiry from 14609680May 10, 2021

  • Question : Inquiry for the item from bbbnaMay 09, 2021

    Is it possible to control the fan without using my phone app? Is there any button or remote control?

    Answer : [Re] Inquiry for the item from bbbna

    Hi, yes. Remote is also given. Thank you

+View all Notice, FAQ, Q&A >>
【Xiaomi】 Roborock S6 Pure/ S6 MaxV/ S5 Max | Viomi V2 Pro Robot Vacuum - Strong Suction Lidar Navi
【Xiaomi】 Roborock S6 Pure/ S6 MaxV/ S5 Max | Viomi V2 Pro Robot Vacuum - Strong Suction Lidar Navi
Item Q&A
  • Question : Inquiry for the item from nyselizaMay 16, 2021

  • Question : Inquiry for the item from KaceychupApr 18, 2021

    Is s6 in stock now?

    Answer : [Re] Inquiry for the item from Kaceychup

    Hi, apologise as S6 is still our of stock. Thank you and sorry for the inconvenience caused

  • Question : Inquiry for the item from blushine09Apr 10, 2021

    Hi, is S6 MaxV in stock right now? and is it available for self collect?

    Answer : [Re] Inquiry for the item from blushine09

    Hi, no self collection is allowed, all item are straight dispatch from warehouse. Thus order online is only available. Thank you

  • Question : Inquiry related delivery from blushine09Apr 10, 2021

    Hi, is S6 MaxV in stock right now? and is it available for self collect?

    Answer : [Re] Inquiry related delivery from blushine09

    Hi, no self-collection in our centre, all item are straight dispatch from warehouse. Thank you

  • Question : Inquiry for the item from alicelau2512Apr 04, 2021

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ORIGINAL BATTERY FOR XIAOMI MI ROBOT/ ROBOROCK
ORIGINAL BATTERY FOR XIAOMI MI ROBOT/ ROBOROCK
Item Q&A
  • Question : Inquiry for the item from jtApr 24, 2021

    Is this compatible with the Xiaomi robot vacuum styj02ym?

    Answer : [Re] Inquiry for the item from jt

    Hi please provide a bottom picture of the Robot. Thank you.

    Question : [Re] Inquiry for the item from jt

    Please see attached. Thanks

  • Question : Inquiry for the item from allcc6May 08, 2021

    Can this battery be used for my Xiaomi vacuum robot? Attached is a pic of the model number.

    Answer : [Re] Inquiry for the item from allcc6

    Hi, possible to take a picture of the robot. Thank you

  • Question : Inquiry for the item from SalMay 04, 2021

  • Question : Inquiry related delivery from louislkm1981Apr 13, 2021

    The battery can make shipment to Malaysia?

    Answer : [Re] Inquiry related delivery from louislkm1981

    Hi, unfortuntely we only make dleivery in Singapore. Thank you

  • Question : Inquiry for the item from haotian78Apr 03, 2021

    Does this work on viomi V2 tks

    Answer : [Re] Inquiry for the item from haotian78

    Hi no. Thank you.

+View all Notice, FAQ, Q&A >>
ROBOTIC VACUUM DIAGNOSTIC SERVICING AND REPAIR
ROBOTIC VACUUM DIAGNOSTIC SERVICING AND REPAIR
Item Q&A
  • Question : Inquiry for the item from jtMay 16, 2021

  • Question : Inquiry for the item from effynglhMay 13, 2021

    Hi, I stay east so very far for me to travel over. Can I send the robot vacuum via qexpress to your address then after repair I'll arrange qexpress to pick up again. Thanks

    Answer : [Re] Inquiry for the item from effynglh

    Hi, we can only assist you at centre and also, there will be a cost of the repair. Thank you

  • Question : Inquiry for the item from tnlilanApr 24, 2021

    Roborock S5 laser sensor problem. Can repair? How much?

    Answer : [Re] Inquiry for the item from tnlilan

    Hi technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side. Thank you.

  • Question : Inquiry for the item from arwenvale78Mar 28, 2021

  • Question : Inquiry for the item from lbpMar 10, 2021

    Hi may I know are there replacements for the ball wheel?

    Answer : [Re] Inquiry for the item from lbp

    Hi, our technical team can assist you with the issue,
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

    Question : [Re] Inquiry for the item from lbp

    I'm in tampines. If confirm can fix then i go. May i know the rough charges?

    Answer : [Re] Inquiry for the item from lbp

    Hi, may I know the model of your robot. Thank you

    Question : [Re] Inquiry for the item from lbp

    Suzuka?

    Answer : [Re] Inquiry for the item from lbp

    Hi, yes come to our centre will do,

    Question : [Re] Inquiry for the item from lbp

    ya may I know how much before I go? cheers

    Answer : [Re] Inquiry for the item from lbp

    Hi, it cost around $40. Thank you

+View all Notice, FAQ, Q&A >>
【FREE MITE PROMO】Minihelpers SGP8 SGP18 Pro 19k / 25k Pa | Cordless Handheld Vacuum | Flagship Model
【FREE MITE PROMO】Minihelpers SGP8 SGP18 Pro 19k / 25k Pa | Cordless Handheld Vacuum | Flagship Model
Item Q&A
  • Question : Inquiry for the item from matthewlimkaijieMay 16, 2021

  • Question : Inquiry from acsilv3r05May 15, 2021

  • Question : Inquiry for the item from KenMay 14, 2021

    Hi is the sgp18 in stock now or must pre order?

    Answer : [Re] Inquiry for the item from Ken

    Hi, the SGP18+Pro is currently ready stocks now and will need 2-3 business days for item to be sent

  • Question : Inquiry for the item from oozebumpMay 10, 2021

    I really like this product with its mop feature. Do I have to add the water tank with my purchase?

    Answer : [Re] Inquiry for the item from oozebump

    Hi, yes. Will need to pruchase with water tank with the purchase on our option. thank you

  • Question : Inquiry from DragoncMay 04, 2021

    How do I register for warranty?

    Answer : [Re] Inquiry from Dragonc

    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in the system. Thank you

+View all Notice, FAQ, Q&A >>
[2021] Xiaomi Rosou DC Inverter Fan | Dual height + Remote Control | Standing Pedestal Fan
[2021] Xiaomi Rosou DC Inverter Fan | Dual height + Remote Control | Standing Pedestal Fan
Item Q&A
  • Question : Inquiry for the item from AlvinMay 16, 2021

  • Question : Inquiry for the item from sheilallh28May 14, 2021

    wat is the height of the fan

    Answer : [Re] Inquiry for the item from sheilallh28

    Hi, do look at our listing for the height of the fan, Thank you

  • Question : Inquiry for the item from jeffreyMay 13, 2021

    Do you sell spare part, fan blade . Can i buy an extra fan blade .

    Answer : [Re] Inquiry for the item from jeffrey

    Hi, will need to head down to the centre to purchase extra fan blades. Thank you

  • Question : Inquiry for the item from kathfay14May 11, 2021

    Is this cordless or rechargeable?

    Answer : [Re] Inquiry for the item from kathfay14

    Hi, this is corded only Fan.

    Question : [Re] Inquiry for the item from kathfay14

    Hi, this is a wired and portable fan with remote control given. Thank you

  • Question : Inquiry for the item from clhw30Apr 12, 2021

    Hi, may I know what is the diameter of the base? Thanks.

    Answer : [Re] Inquiry for the item from clhw30

    Hi, it is 330mm for diameter. Thank you

    Question : [Re] Inquiry for the item from clhw30

    Thank you so much for the info

    Answer : [Re] Inquiry for the item from clhw30

    Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi 65-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netfl
Xiaomi 65-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netfl
Item Q&A
  • Question : Inquiry for the item from keith_limMay 16, 2021

  • Question : Inquiry for the item from mayMay 15, 2021

    H
    Hi what is the different between 4S and 4X?

    Answer : [Re] Inquiry for the item from may

    Hi please refer to the following picture. Thank you.

  • Question : Inquiry for the item from cpsteffkimmyMay 15, 2021

    Hi, if this is android tv, may i know whether it allows 3rd party apks downloading durectly from browser or via usb? Thanks.

    Answer : [Re] Inquiry for the item from cpsteffkimmy

    HI yes you will be able to download third party app , thank you

  • Question : Inquiry related delivery from NsyinspireMay 14, 2021

  • Question : Inquiry related delivery from XmanMay 13, 2021

    Hi Team

    I've placed the order today, when can you deliver?

    Regards

    Answer : [Re] Inquiry related delivery from Xman

    Hi, do allow 3-4 business days, thank you

+View all Notice, FAQ, Q&A >>
【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
Item Q&A
  • Question : Inquiry for the item from dpdxskhkvdMay 16, 2021

  • Question : Inquiry for the item from huatalan38May 14, 2021

    Hi,

    Which generation is the Lidar laser System for Hydra 7 robot vacuum cleaner?
    What is the noise level at maximum suction in db (decibels) for this robot vacuum?

    Thanks.

    Answer : [Re] Inquiry for the item from huatalan38

    Hi please refer to the picture. Thank you.

  • Question : Inquiry from cheerynshMay 12, 2021

  • Question : Inquiry for the item from HelloMay 12, 2021

  • Question : Inquiry for the item from jovina1606May 11, 2021