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Item Question & Answer
【FREE MITE PROMO】Minihelpers SGP8 SGP18 Pro 19k / 25k Pa | Cordless Handheld Vacuum | Flagship Model
【FREE MITE PROMO】Minihelpers SGP8 SGP18 Pro 19k / 25k Pa | Cordless Handheld Vacuum | Flagship Model
Item Q&A
  • Question : Inquiry for the item from RachelFeb 27, 2021

  • Question : Inquiry for the item from K GFeb 26, 2021

  • Question : Inquiry for the item from davidatwFeb 26, 2021

    qoo.tn/BPqjYX/Q121412199

    Please don't buy from here, instead but from the above link.
    The above link is the same item from this seller but selling at $60 only. I have ask the seller few times and his reply is both items are the same despite different price. So why is the seller selling more expensive here, he did not answer.

    Answer : [Re] Inquiry for the item from davidatw

    Same seller but different pricing, beware

    Question : [Re] Inquiry for the item from davidatw

    Hi, all promotions are run by Qoo10 and this deal is currently at the best possible pricing.

  • Question : Inquiry for the item from liqin71Feb 25, 2021

  • Question : Inquiry for the item from bijin3000Feb 20, 2021

    Hi, i bought the vacuum cleaner from you less than 1 year. Now i can't power up it.

    When i connect to the charger, there's a yellow light. But even after charging for a few hours, it still can't power up.

    Answer : [Re] Inquiry for the item from bijin3000

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side. Thank you.

+View all Notice, FAQ, Q&A >>
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
Item Q&A
  • Question : Inquiry for the item from jenniferyeongFeb 27, 2021

    Hi Morning,

    Is this product in 3 pins for Singapore?

    Thanks.

    Answer : [Re] Inquiry for the item from jenniferyeong

    Hi, yes the 3 pin plug is for Singapore. Thank you

    Question : [Re] Inquiry for the item from jenniferyeong

    Thank you

    Answer : [Re] Inquiry for the item from jenniferyeong

    thanks order placed

  • Question : Inquiry related delivery from FlorachristinaFeb 27, 2021

  • Question : Inquiry from 4reezaFeb 26, 2021

    If I want to buy spare battery and brush roller, how do I order or where do I go to buy?

    Answer : [Re] Inquiry from 4reeza

    Hi, please refer to this link https://www.qoo10.sg/item/ORIGINAL-ACCESSORIES-FOR-TROJAN-SGP8-CORDLESS-HANDHELD-VACUUM/554540951 thank you

  • Question : Inquiry for the item from fizaFeb 25, 2021

  • Question : Inquiry for the item from fizaFeb 25, 2021

+View all Notice, FAQ, Q&A >>
2020 Global Version Xiaomi Roborock S6 MaxV Robot Vacuum Cleaner ReactiveAI n LiDAR Navigator 2500Pa
2020 Global Version Xiaomi Roborock S6 MaxV Robot Vacuum Cleaner ReactiveAI n LiDAR Navigator 2500Pa
Item Q&A
【Local Warranty】★【Xiaomi TV】Xiaomi Global Set Mi TV 43 / 55  IN DVB-T2/C Voice Control 5G WIFI
【Local Warranty】★【Xiaomi TV】Xiaomi Global Set Mi TV 43 / 55 IN DVB-T2/C Voice Control 5G WIFI
Item Q&A
  • Question : Inquiry for the item from joyjoy82Feb 27, 2021

  • Question : Inquiry for the item from tclaire01Feb 26, 2021

  • Question : Inquiry for the item from ksw03tanFeb 24, 2021

    Installation: hi I have received the tv. But the delivery guy said must arrange with the seller for install. pls advise.

    Answer : [Re] Inquiry for the item from ksw03tan

    my order is 335663050. Please arrange the installation immediately. Thanks.

    Question : [Re] Inquiry for the item from ksw03tan

    Hello, the installation team will call you within a week,

    Answer : [Re] Inquiry for the item from ksw03tan

    Hi, Can have the installation team to call us immediately, as the old tv already taken down. Thanks. What is the telephone number I can reach the installation team?

    Question : [Re] Inquiry for the item from ksw03tan

    Hi, please text 96796559 (do not call/whatsapp) in this format
    Name:
    Order ID(+platform): eg.314069886 (Qoo10)
    Address:
    Date of order:
    TV Size:
    Installation (IF ANY): Fixed/Swivel
    He will reply accordingly. Thank you.

  • Question : Inquiry for the item from ksw03tanFeb 22, 2021

  • Question : Inquiry for the item from kclseanFeb 22, 2021

    What’s 55 inch swivel bracket size and dimensions

    Answer : [Re] Inquiry for the item from kclsean

    Please refer to this URL for picture https://www.horme.com.sg/product.aspx?id=12731

+View all Notice, FAQ, Q&A >>
[LOCAL WARRANTY] Xiaomi Global ENGLISH Set Mi TV 32 / 43 / 55 INCH DVB-T2/C Voice Control 5G WIFI
[LOCAL WARRANTY] Xiaomi Global ENGLISH Set Mi TV 32 / 43 / 55 INCH DVB-T2/C Voice Control 5G WIFI
Item Q&A
  • Question : Inquiry related delivery from meenatchi44Feb 27, 2021

  • Question : Inquiry for the item from chendenengFeb 26, 2021

  • Question : Inquiry for the item from kristine wongFeb 26, 2021

  • Question : Inquiry for the item from Marbleliew73Feb 26, 2021

  • Question : Inquiry for the item from rainman321Feb 26, 2021

+View all Notice, FAQ, Q&A >>
【LATEST】 ROIDMI EVE PLUS Smart Robot Vacuum Mop Cleaner With Self Dust Collection Bin Dock Xiaomi
【LATEST】 ROIDMI EVE PLUS Smart Robot Vacuum Mop Cleaner With Self Dust Collection Bin Dock Xiaomi
Item Q&A
  • Question : Inquiry for the item from xinhui_1995Feb 27, 2021

  • Question : Inquiry for the item from libbieFeb 26, 2021

  • Question : Inquiry for the item from CHFeb 20, 2021

    I saw that there are 3 dust bags in the package and 5 white mop pads. May I confirm if the dust bags are reusable, and the white mop pads are one-time use?

    Answer : [Re] Inquiry for the item from CH

    HI, they are all reusable

    Question : [Re] Inquiry for the item from CH

    I see, means even the white mop pad can be washed and reused? from the instruction manual, it states that dust bag and white mop pad is one-time use 😅

    Answer : [Re] Inquiry for the item from CH

    Hello, It depends of the usage.

    Question : [Re] Inquiry for the item from CH

    Able to elaborate on this? What usage will constitute one-time use and what will constitute multiple use, especially for the white mop pad?

    Answer : [Re] Inquiry for the item from CH

    It is recommended that you clear the bin and replace the filter regularly to ensure the robot is in tip-top condition. If the mop gets too dirty in a single use, it is recommended to change it, Thank you

  • Question : Inquiry from limyuhhueiFeb 24, 2021

    How do you handle your repair support ?
    I don’t seem to get any responses from you guys from other item I bought from your store when they are defect . Sent several emails but zero response .

    Answer : [Re] Inquiry from limyuhhuei

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

  • Question : Inquiry for the item from jackylim1978Feb 24, 2021

+View all Notice, FAQ, Q&A >>
Xiaomi Smart IP Camera 2K 1296P | F1.4 360°Panorama Humanoid Monitoring Infrared Night Vision
Xiaomi Smart IP Camera 2K 1296P | F1.4 360°Panorama Humanoid Monitoring Infrared Night Vision
Item Q&A
  • Question : Inquiry for the item from joellelee21Feb 27, 2021

  • Question : Inquiry for the item from BenFeb 26, 2021

  • Question : Inquiry for the item from kinki21Feb 25, 2021

    Hi how can I install the camera on the ceiling? Use blue tack?

    Answer : [Re] Inquiry for the item from kinki21

    Hello, there should be an instruction manual on how to install it on your ceiling.

  • Question : Inquiry for the item from hexxilovesFeb 10, 2021

    Does this support 5ghz?

    Answer : [Re] Inquiry for the item from hexxiloves

    Hello, Xiaomi application supports 2.4GHz only currently, thank you.

  • Question : Inquiry for the item from onlylarFeb 08, 2021

+View all Notice, FAQ, Q&A >>
HUAWEI Gymnastika X1 2-in-1 Smart  Treadmill Remote Control/Induction Adjustment Walking Pad
HUAWEI Gymnastika X1 2-in-1 Smart Treadmill Remote Control/Induction Adjustment Walking Pad
Item Q&A
  • Question : Inquiry for the item from Toh WXFeb 26, 2021

  • Question : Inquiry for the item from ray_ong816Feb 25, 2021

  • Question : Inquiry for the item from rexley74Jan 16, 2021

    Hi may I check if it’s uk pluck? It is English or Chinese operated manual and function?

    Answer : [Re] Inquiry for the item from rexley74

    Hello, the plug is UK, application is KS Fit and the app settings and manual are all in English, thank you.

    Question : [Re] Inquiry for the item from rexley74

    Noted with thanks

    Answer : [Re] Inquiry for the item from rexley74

    Hi, thanks.

【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
Item Q&A
  • Question : Inquiry for the item from graceFeb 26, 2021

  • Question : Inquiry from shashikant guptaFeb 23, 2021

    Hi. From past 1 week there is no water seepage at all from 2in1 tank. What to do? I changed to a new mop cloth still no water seepage at at highest seepage setting. Please let me know how to resolve.

    Answer : [Re] Inquiry from shashikant gupta

    Hi, may I have your order ID?

    Question : [Re] Inquiry from shashikant gupta

    My order id 323060571.

    Answer : [Re] Inquiry from shashikant gupta

    Let me know what to do.... not able to utilize mopping function for a week+ now

    Question : [Re] Inquiry from shashikant gupta

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

  • Question : Inquiry from tracychoy11Feb 21, 2021

  • Question : Inquiry for the item from LspFeb 23, 2021

  • Question : Inquiry for the item from steven_thoFeb 14, 2021

    Hi the vacuum only have 1 sided brush?

    Answer : [Re] Inquiry for the item from steven_tho

    Hello, a set of side brushes are pre-installed on the vacuum.

    Question : [Re] Inquiry for the item from steven_tho

    I saw from the photo and video show only I side have brush correct?

    Answer : [Re] Inquiry for the item from steven_tho

    Hello, that would be correct.

+View all Notice, FAQ, Q&A >>
【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9  | 60Hz | Flicker Free Low Blue Light Gaming
【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9 | 60Hz | Flicker Free Low Blue Light Gaming
Item Q&A
  • Question : Inquiry from kerriechiangFeb 26, 2021

  • Question : Inquiry from lgchansgFeb 26, 2021

  • Question : Inquiry for the item from BenFeb 26, 2021

  • Question : Inquiry for the item from EnquiryFeb 24, 2021

    Hi, what cable comes along with this monitor? My laptop only has USB cable, so not sure if this is compatible. Thanks!

    Answer : [Re] Inquiry for the item from Enquiry

    Hello, sorry but the monitor comes with hdmi cable only.

    Question : [Re] Inquiry for the item from Enquiry

    Thanks!

    Answer : [Re] Inquiry for the item from Enquiry

    Thank you for understanding

  • Question : Inquiry for the item from kelvinangscFeb 24, 2021

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
Item Q&A
  • Question : Inquiry for the item from HimeFeb 26, 2021

    Hi, do you sell the battery pack for suzuka pro (gen2)?

    Answer : [Re] Inquiry for the item from Hime

    Hello, all accessories to be sold are stated on the product page, thank you.

  • Question : Inquiry for the item from yvonneFeb 26, 2021

    HI, Do you carry the Dust Bin also? in need to replace one.

    Answer : [Re] Inquiry for the item from yvonne

    Hi, sorry no. Thank you

  • Question : Inquiry for the item from esther_kungFeb 11, 2021

    Do you have water tank?

    Answer : [Re] Inquiry for the item from esther_kung

    Hello, yes we do, thank you.

  • Question : Inquiry for the item from bellamafia84Dec 15, 2020

    Hi, do you have the dust compartment only?

    Answer : [Re] Inquiry for the item from bellamafia84

    Hello, all accessories to be sold are stated on the product page, thank you.

  • Question : Inquiry for the item from OdSep 26, 2020

    Hi, are the accessories for the Generation2 Professional version of Suzuka vacuum cleaner?

    Answer : [Re] Inquiry for the item from Od

    Hi, yes. Thank You.

Roborock S5 MAX Robot Vacuum and Mop Robotic Vacuum Cleaner with E-Tank Lidar Navigation
Roborock S5 MAX Robot Vacuum and Mop Robotic Vacuum Cleaner with E-Tank Lidar Navigation
Item Q&A
  • Question : Inquiry for the item from Shad0804Feb 26, 2021

    Can I check with you whether u have the black one for this model ?

    Answer : [Re] Inquiry for the item from Shad0804

    Hi, Unfortunately, we do not have black for this model. Thank you.

  • Question : Inquiry for the item from ntguildFeb 25, 2021

    Hi, can i buy the mopping cloth? If so how much?

    Answer : [Re] Inquiry for the item from ntguild

    Hi, please refer to this link https://www.qoo10.sg/item/MINIHELPERS-ORIGINAL-ACCESSORIES-FOR-XIAOMI-MIJIA-ROBOROCK/588255552 Thank you

  • Question : Inquiry for the item from muthuvalliFeb 18, 2021

    I didn't receive the extra filter i ordered. I only received the mopping cloth. Please assist to send.

    Answer : [Re] Inquiry for the item from muthuvalli

    Hello, the filters are currently out of stock, they will be dispatched to you once stocks has arrived at our warehouse.

  • Question : Inquiry related delivery from evangelineFeb 16, 2021

    Hi if I buy under group buy, do you only processed after group buy ends? Or would I be getting delivery soon if I purchase immediately?

    Answer : [Re] Inquiry related delivery from evangeline

    Hello, once payment is through.

  • Question : Inquiry for the item from leeesiFeb 08, 2021

+View all Notice, FAQ, Q&A >>
Xiaomi Chair  Gaming and Computer | Home office chair / Adjustable High Back Breathable Mesh Recline
Xiaomi Chair Gaming and Computer | Home office chair / Adjustable High Back Breathable Mesh Recline
Item Q&A
  • Question : Inquiry related delivery from dragonmax88Feb 26, 2021

    Placed order on 18 Feb fir a chair. Still no sight of the delivery.

    Answer : [Re] Inquiry related delivery from dragonmax88

    We are really sorry for the delays due to the CNY festives, current global
    situations have resulted in containers and shipping shortages issues faced worldwide.
    We are working very closely with the Xiaomi manufacturer and the next batch is in transit as well. Expected in 1.5 weeks. Really sorry for any delays and 1st batch of all orders are shipped and can be expected today or tml at doorstep.

  • Question : Inquiry related delivery from monaleektFeb 26, 2021

  • Question : Inquiry related delivery from aldraylowFeb 25, 2021

    Hi, the original delivery date was 25 feb. after checking the status, the delivery date changed from 25 feb to 09 Mar? can you advise on this?

    Answer : [Re] Inquiry related delivery from aldraylow

    We are really sorry for the delays due to the CNY festives, current global
    situations have resulted in containers and shipping shortages issues faced worldwide.
    We are working very closely with the Xiaomi manufacturer and the next batch is in transit as well. Expected in 1.5 weeks. Really sorry for any delays and 1st batch of all orders are shipped and can be expected today or tml at doorstep.

  • Question : Inquiry for the item from salFeb 25, 2021

    hi i wanted to get the item but i cant find the item to anymore. pls advise
    thanks

    Answer : [Re] Inquiry for the item from sal

    Hi, due to overwhelming orders, the item is currently out of stock at the warehouse. It will take est. 1.5-2 weeks for the new batch to come in.

  • Question : Inquiry related delivery from andreandgraceFeb 25, 2021

+View all Notice, FAQ, Q&A >>
Xiaomi 65-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netfl
Xiaomi 65-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netfl
Item Q&A
  • Question : Inquiry related delivery from socksingaporeFeb 17, 2021

    Order on 3rd Feb. 2021 Order no. 335029475.
    I hv not receive the TV. When will it be deliver??

    Answer : [Re] Inquiry related delivery from socksingapore

    Hello, it is expected to dispatch this week to early-mid next week.

    Question : [Re] Inquiry related delivery from socksingapore

    Hi
    I still have not receive the TV
    I saw u reply to others said within 3 days.
    Last week u said early - mid next week.
    It has been more than 3 weeks liao.
    Is there a problem with my order??
    Or stocks not in yet??

    Answer : [Re] Inquiry related delivery from socksingapore

    Sorry, currently we have no stock for the 65 inch, but we will ship out as soon as we receive it.

    Question : [Re] Inquiry related delivery from socksingapore

    Ok please deliver ASAP once stock arrive. Thanks

    Answer : [Re] Inquiry related delivery from socksingapore

    Thank you for your understanding.

  • Question : Inquiry for the item from sweetsinlinFeb 23, 2021

    Hi can I check whether can watch Disney plus on this model? Thanks

    Answer : [Re] Inquiry for the item from sweetsinlin

    Yes, you may need to install from the google playstore itself.

  • Question : Inquiry for the item from pbmf_786Feb 22, 2021

    Hi ,

    How long need wait for the order ? Cause Currently my house reno so not all the time got ppl to receive the TV.

    Answer : [Re] Inquiry for the item from pbmf_786

    Hi, the item will be delivered within 3 business days, Thank you

  • Question : Inquiry for the item from prisng8899Feb 22, 2021

    Hi i already have a bracket for my old tv, can i use back the same bracket for wall mounting?

    Answer : [Re] Inquiry for the item from prisng8899

    Hi please provide a picture of it. Thank you.

  • Question : Inquiry for the item from prisng8899Feb 22, 2021

    Hi i already have a bracket for my old tv, can i use back the same bracket for wall mounting?

    Answer : [Re] Inquiry for the item from prisng8899

    Hi can you provide a picture of your wall mount? Thank you.

+View all Notice, FAQ, Q&A >>
[ORIGINAL] ACCESSORIES FOR XIAOMI MIjia RoboRock
[ORIGINAL] ACCESSORIES FOR XIAOMI MIjia RoboRock
Item Q&A
  • Question : Inquiry for the item from leanmtFeb 26, 2021

  • Question : Inquiry for the item from yilin_09Feb 22, 2021

    is the filter washable?

    Answer : [Re] Inquiry for the item from yilin_09

    Hi, the filter is NOT washable. Thank you

  • Question : Inquiry for the item from Coco_hiuFeb 17, 2021

    Hi,

    Can i double confirm for Roborock S5 Max accessories, i will need to select under "Xiaomi Mi Robot Gen 2 Roborock"?

    Answer : [Re] Inquiry for the item from Coco_hiu

    Hello, that would be correct.

  • Question : Inquiry for the item from christiecheahFeb 16, 2021

  • Question : Inquiry for the item from pwb2208Dec 15, 2020

    Hi is the side brush for gen 2 same as roborock s6 pure? Seems like only 3 arms but original comes with 5 arms.

    Answer : [Re] Inquiry for the item from pwb2208

    Hello, you will be able to utilise the side brush as per depicted, thank you.

+View all Notice, FAQ, Q&A >>
【Global Version】 Xiaomi Mijia 1C Robot Vacuum Cleaner 2500 Pa Automatic Sweeping Smart Planned APP
【Global Version】 Xiaomi Mijia 1C Robot Vacuum Cleaner 2500 Pa Automatic Sweeping Smart Planned APP
Item Q&A
  • Question : Inquiry for the item from JoFeb 25, 2021

  • Question : Inquiry for the item from taysandyFeb 23, 2021

    Hi seller
    I bought the robot from you previously.. may I know how to purchase the mopping cloth and filter ? Pls advise thanks

    Answer : [Re] Inquiry for the item from taysandy

    Hello do you have an order ID of the item. Thank you

    Question : [Re] Inquiry for the item from taysandy

    Yes 138744772

    Answer : [Re] Inquiry for the item from taysandy

    I hv attached the image here

    Question : [Re] Inquiry for the item from taysandy

    Hi, please refer to this listing for accessories https://www.qoo10.sg/item/MINIHELPERS-ORIGINAL-ACCESSORIES-FOR-XIAOMI-MIJIA-ROBOROCK/588255552

    Answer : [Re] Inquiry for the item from taysandy

    Should I select Gen 2Roborock or Gen 2 cleaner ?

    Question : [Re] Inquiry for the item from taysandy

    Hi, sorry you need to come down to IMM to purchase Mopping cloth and filter. Thank you

  • Question : Inquiry for the item from JoyceFeb 19, 2021

  • Question : Inquiry for the item from hypotic20Feb 14, 2021

    Hi seller , any available stock now? Or need to wait? Thanks

    Answer : [Re] Inquiry for the item from hypotic20

    Hello, it is ready stocked.

  • Question : Inquiry for the item from cerfonqeFeb 10, 2021

    Hi check with you is it a three pub plug or twin pin

    Answer : [Re] Inquiry for the item from cerfonqe

    Hello, it is a three pin plug.

+View all Notice, FAQ, Q&A >>
[Promotional Offer] Xiaomi MiJia Roborock S6 Pure Robot Vacuum Cleaner  with Local Warranty
[Promotional Offer] Xiaomi MiJia Roborock S6 Pure Robot Vacuum Cleaner with Local Warranty
Item Q&A
  • Question : Inquiry related delivery from mayling50Feb 25, 2021

    Hi, Is it available now or pre order set? I need it ASAP. Tks

    Answer : [Re] Inquiry related delivery from mayling50

    Hi, Sorry for the late reply, and yes there is stocks available. Thank you

  • Question : Inquiry for the item from kkJan 16, 2021

  • Question : Inquiry for the item from josephine2kDec 14, 2020

    Need to download the xiaomi app to remote Contr the function?

    Answer : [Re] Inquiry for the item from josephine2k

    Hello, you will need the application for controlling of the robot vacuum, thank you.

  • Question : Inquiry for the item from urbangorillasDec 13, 2020

  • Question : Inquiry for the item from yilin_09Dec 13, 2020

    how to buy just the spare brushes and mop

    Answer : [Re] Inquiry for the item from yilin_09

    Hello, you may refer to this link - https://www.qoo10.sg/item/MINIHELPERS-ORIGINAL-ACCESSORIES-FOR-XIAOMI-MIJIA-ROBOROCK/588255552 , thank you.

+View all Notice, FAQ, Q&A >>
[2020] Xiaomi Smartmi Fan 3 w Remote + Built-in Battery + Batt Indicator + APP Controls
[2020] Xiaomi Smartmi Fan 3 w Remote + Built-in Battery + Batt Indicator + APP Controls
Item Q&A
  • Question : Inquiry for the item from jasiekumFeb 25, 2021

  • Question : Inquiry for the item from shawnFeb 07, 2021

    Hi, can this be used on china server?

    Answer : [Re] Inquiry for the item from shawn

    Hello, this is UK versioned, thank you.

  • Question : Inquiry related cancel and refund from maritanFeb 05, 2021

  • Question : Inquiry for the item from marschaltayJan 11, 2021

    Hi... May I know if the battery is spoilt, can the fan still work with just the power cord?

    Answer : [Re] Inquiry for the item from marschaltay

    Hello, it will work perfectly fine without the battery, thank you.

  • Question : Inquiry for the item from lancertanJan 07, 2021

    Hi is this ready stock or preorder?

    Answer : [Re] Inquiry for the item from lancertan

    Hello, this item is in ready stock, thank you.

+View all Notice, FAQ, Q&A >>
[Local Warranty] XIAOMI Air Purifier Gen 3H // 3C // Pro | OLED Display  Air Circulation HEPA Filter
[Local Warranty] XIAOMI Air Purifier Gen 3H // 3C // Pro | OLED Display Air Circulation HEPA Filter
Item Q&A
  • Question : Inquiry for the item from HelloFeb 25, 2021

    Hihi can I ask if items can be shipped today or tomorrow and delivered by this Saturday?

    Answer : [Re] Inquiry for the item from Hello

    Hello, please do allow 3-5 business days for this item to be delivered.

    Question : [Re] Inquiry for the item from Hello

    Means cannot deliver by Saturday right? If cannot then will like to cancel order

    Answer : [Re] Inquiry for the item from Hello

    Hi, duly noted, cancellations will be done on your end. Cancellation refund may take up to 14 working days to process. For more assistance, kindly contact Qoo customer finance at 65004440 for specific arrangements of destination or account of credit as well. Thank you.

  • Question : Inquiry for the item from cpscckFeb 23, 2021

  • Question : Inquiry for the item from teophh2Feb 22, 2021

    Please advise if the model 3H purifier comes together with the standard Xiaomi filter (or ie. H13 HEPA filter)? Thanks.

    Answer : [Re] Inquiry for the item from teophh2

    Hi 3H come along with a grey filter. Thank you.

    Question : [Re] Inquiry for the item from teophh2

    Is the "grey filter" same as the H13 HEPA filter?

    Answer : [Re] Inquiry for the item from teophh2

    Hi, Yes it is the same. Thank you

  • Question : Inquiry for the item from garyonggaryongFeb 22, 2021

    Why i cant connect my air purifier to my mi home apps ? Wifi icon blinking too

    Answer : [Re] Inquiry for the item from garyonggaryong

    Hi please ensure you are on 2.4 ghz wifi. Thank you./

  • Question : Inquiry for the item from Freelancer6891Feb 06, 2021

    Hi,
    1. Can i purchase only the filter next time after purchasing air purifier?
    2. For replacing filter model 3C, do i need purple or green filter or both?

    Answer : [Re] Inquiry for the item from Freelancer6891

    Hi, yes we do sell the filters separately, both filters would work depending on what you are looking for, the purple filter has anti-bacterial properties.

    Question : [Re] Inquiry for the item from Freelancer6891

    Thanks for the clarification but i can't find the ads to purchase only the filter without purchasing the purifier. And will it be same price ($34.90) if i only buy the filter?

    Answer : [Re] Inquiry for the item from Freelancer6891

    Hi please do check out our listing. Thank you.

+View all Notice, FAQ, Q&A >>
Xiaomi 55-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube
Xiaomi 55-inch 4K Ultra HD Smart LED TV Digital Ready Android TV with Google Playstore Youtube
Item Q&A
  • Question : Inquiry from antlimckFeb 25, 2021

    Cool. Thanks. But if I don’t need bracket, just need stand, then don’t need installation is it?

    And the warranty is from xiaomi directly?

    Answer : [Re] Inquiry from antlimck

    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in the system. Thank you

    Question : [Re] Inquiry from antlimck

    Hello, if you did not ask for a bracket with installation there will not be a installation. Thank you

  • Question : Inquiry from antlimckFeb 25, 2021

  • Question : Inquiry for the item from air_jordan232005Feb 24, 2021

  • Question : Inquiry from 77dizayFeb 20, 2021

  • Question : Inquiry related delivery from 77dizayFeb 17, 2021

    Hi, i've just bought this item on 16 Feb, roughly when will it be delivered?

    Answer : [Re] Inquiry related delivery from 77dizay

    Hello, please allow 5/6 business days for delivery contacts.

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Xiaomi Mi TV Stick with Netflix Youtube Google Playstore 1GB RAM + 8GB ROM 1080P HDR
Xiaomi Mi TV Stick with Netflix Youtube Google Playstore 1GB RAM + 8GB ROM 1080P HDR
Item Q&A
  • Question : Inquiry for the item from fafarifiFeb 25, 2021

  • Question : Inquiry for the item from Yhtan80Feb 24, 2021

    Hi,
    Is the stick compatible with TVB Anywhere app?

    Answer : [Re] Inquiry for the item from Yhtan80

    Hello, I am sorry but you may need to check TVB for the compatibility with ours. Thank you

    Question : [Re] Inquiry for the item from Yhtan80

    Okay. Thanks

    Answer : [Re] Inquiry for the item from Yhtan80

    Thank you for your understanding.

  • Question : Inquiry for the item from Yhtan80Feb 24, 2021

    Hi,
    Is the stick compatible with TVB Anywhere app?

    Answer : [Re] Inquiry for the item from Yhtan80

    Hello, I am sorry but you may need to check TVB for the compatibility with ours. Thank you

  • Question : Inquiry for the item from emi_0080Feb 24, 2021

    So i can download any apps from playstore?

    Answer : [Re] Inquiry for the item from emi_0080

    Hello, yes any apps

    Question : [Re] Inquiry for the item from emi_0080

    Helllo, yes but only apps that supports the TV. Thank you

  • Question : Inquiry for the item from jeonglengFeb 20, 2021

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ACCESSORIES FOR ILIFE W400 FLOOR CLEANING ROBOT VACUUM CLEANER
ACCESSORIES FOR ILIFE W400 FLOOR CLEANING ROBOT VACUUM CLEANER
Item Q&A
  • Question : Inquiry from LemonFeb 24, 2021

  • Question : Inquiry for the item from TOP****Dec 13, 2019

    Can I check if this robot vacuum cleaner can be used on carpet flooring?

    Answer : [Re] Inquiry for the item from TOP****

    HI ,it is not for carpets, Thank you.

Xiaomi VIOMI 2050W/2L Smart Instant Heating Water Dispenser | Fast Heating / 2L / 5 Mode / 2050W /
Xiaomi VIOMI 2050W/2L Smart Instant Heating Water Dispenser | Fast Heating / 2L / 5 Mode / 2050W /
Item Q&A
  • Question : Inquiry for the item from icyjuice85Feb 24, 2021

    Hi, i am abit curious after bought then i know it is good for boiling water, However, i saw it is to use purified water. Does it mean, if i filled it with tap water, when i dispense water in 45 or 50 celcius, it is not purified to be drank instantly?
    example, i poured 4L of tap water, then i dispense 50 celcius to make milk, the water is not purified using this dispenser right? does it safe if i use tap water and dispense 50 celcius for making milk for my babies?
    i am not sure if u know my question.

    Answer : [Re] Inquiry for the item from icyjuice85

    Hello, you might need to boil the water beforehand to purify the water.

  • Question : Inquiry for the item from Curious catFeb 22, 2021

    When the water is pressed at normal or 50degree, other than boil... Does it mean the water is not fully boiled at all? Cause I prefer to drink boiled water but at lower temperature.

    Answer : [Re] Inquiry for the item from Curious cat

    Hi, the temperature of the water will be at 50degree. You might need to boil the water beforehand to be able to dispense from the water dispenser. Thank you

  • Question : Inquiry for the item from SuzieFeb 17, 2021

    Does this works like a kettle? To boil water? Can we use tap water instead of purified water?

    Kindly advise the 4L measurements.

    Answer : [Re] Inquiry for the item from Suzie

    Hello, yes you can, it is 32x20x32cm.

  • Question : Inquiry for the item from SuzieFeb 17, 2021

    Does this work like a kettle to boil water? From my understanding as indicated,to use purified water to heat the water. Can we use tap water to boil in this heating dispenser?

    Kindly provide 4L measurements. Thank you.

    Answer : [Re] Inquiry for the item from Suzie

    Hello, yes you can, it is 32x20x32cm.

  • Question : Inquiry for the item from ngFeb 16, 2021

    Hello can I have the measurements for 4L

    Answer : [Re] Inquiry for the item from ng

    Hello,it is 32x20x32cm.

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Xiaomi DREAME V10 | V11 | XR Cordless Vacuum Cleaner | 22 000 Pa Suction Power | Long Battery Life
Xiaomi DREAME V10 | V11 | XR Cordless Vacuum Cleaner | 22 000 Pa Suction Power | Long Battery Life
Item Q&A
  • Question : Inquiry for the item from wjwong168Feb 22, 2021

  • Question : Inquiry related delivery from joshteojtFeb 15, 2021

    Hi I've placed my order and have yet to receive the item from the 3rd January. When will I receive my order?

    Answer : [Re] Inquiry related delivery from joshteojt

    Hello, it will be dispatched this week.

  • Question : Inquiry related delivery from johannatoh_yunhuaJan 08, 2021

  • Question : Inquiry from beeling1018Nov 21, 2020

  • Question : Inquiry for the item from leesiangningNov 21, 2020

    I would like to buy an extended head attachment for the bedding

    Answer : [Re] Inquiry for the item from leesiangning

    Hi,kindly come down to robot care center at imm building to purchase your accessories.Thank you