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Item Question & Answer
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
【FREE MITE PROMO!!】Minihelpers Trojan SGP8 19000PA | Cordless Handheld Vacuum| Flagship Model❗
Item Q&A
  • Question : Inquiry for the item from huiteng050785May 09, 2021

  • Question : Inquiry for the item from Pat ChanMay 09, 2021

  • Question : Inquiry for the item from ErnMay 09, 2021

  • Question : Inquiry for the item from bkstongMay 08, 2021

  • Question : Inquiry for the item from hongeelowMay 07, 2021

    Hi. 1. Is there light on the cleaning head for SGP8? 2. Are the round filters, roller brushes and battery pack compatible for both SGP8 & 18? 3. For SGP18, is the slower mode the same as SGP8, I e. 19kPa, please? Thanks!

    Answer : [Re] Inquiry for the item from hongeelow

    Hi, yes there is light for the cleaning head, the filters roller brushes and battery pack are compatible, it is only slightly stronger.

    Question : [Re] Inquiry for the item from hongeelow

    Hi yes. There is a Battery indicator for both the models. The SGP8 and SGP18 comes with 3 LED lights on the top of the vacuum with 3 lights indicating HIGH batt and 2 bars-MED and 1 bar at LOW.
    The battery is removable for charging separately if desired as well.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR iROBOT ROOMBA
ACCESSORIES FOR iROBOT ROOMBA
Item Q&A
  • Question : Inquiry for the item from saybok2002May 09, 2021

  • Question : Inquiry related delivery from lynntscFeb 10, 2021

    Hi. I need the 800 series side brush urgently. I suppose delivery may not be fast now near cny. Can i go to your shop to buy today? Thanks

    Answer : [Re] Inquiry related delivery from lynntsc

    Hello, you can head down to our centre for assistance on the issue by the technical team, thank you. Address is as follows;

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178 
    S609601 
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.

    Question : [Re] Inquiry related delivery from lynntsc

    Sorry, was tied up today. Tomorrow still open? From 11am? Thanks!

    Answer : [Re] Inquiry related delivery from lynntsc

    Hello, we will reopen on the 17th.

  • Question : Inquiry for the item from RCFeb 08, 2021

    Hi, I have a old Roomba 581 that stopped moving even after charged. There is still an error (red color shown) even after charging. Is it battery issue and do i have to buy the battery for it to work again?

    Answer : [Re] Inquiry for the item from RC

    Hello, you can head down to our centre for assistance on the issue by the technical team, thank you. Address is as follows;

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178 
    S609601 
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.

  • Question : Inquiry for the item from DraFeb 03, 2021

    Are the size brushes for 600 and 700 series the same?

    Answer : [Re] Inquiry for the item from Dra

    Hello, yes they are the same, thank you.

  • Question : Inquiry for the item from angelic_kwanNov 30, 2020

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Xiaomi Ergonomic Gaming Chair Hero-Series Home office chair / 155° Adjustable Breathable
Xiaomi Ergonomic Gaming Chair Hero-Series Home office chair / 155° Adjustable Breathable
Item Q&A
  • Question : Inquiry for the item from eelimiMay 09, 2021

  • Question : Inquiry for the item from wynnMay 08, 2021

  • Question : Inquiry related return and exchange from CCWMay 08, 2021

  • Question : Inquiry for the item from JMay 08, 2021

  • Question : Inquiry for the item from Joeneo2020May 07, 2021

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【Local Warranty】★【Xiaomi TV】Xiaomi Global Set Mi TV 43 / 55  IN DVB-T2/C Voice Control 5G WIFI
【Local Warranty】★【Xiaomi TV】Xiaomi Global Set Mi TV 43 / 55 IN DVB-T2/C Voice Control 5G WIFI
Item Q&A
  • Question : Inquiry from andy_ang_boon_sengMay 08, 2021

    Hi and how do we get warranty from the TV? Thank you.

    Answer : [Re] Inquiry from andy_ang_boon_seng

    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in the system. Thank you

    Question : [Re] Inquiry from andy_ang_boon_seng

    Noted. But are the warranty for on-site (to client house) or carry-in? Please do advise and thank you.

    Answer : [Re] Inquiry from andy_ang_boon_seng

    Hello, just to check is the warranty for on-site (to client house service) or carry-in (to service center)? Please do advise and thank you.

  • Question : Inquiry for the item from dddesmondyMay 07, 2021

    Hi this is digital ready TV?

    Answer : [Re] Inquiry for the item from dddesmondy

    Hi which model are you looking for?

  • Question : Inquiry for the item from vagabond108May 07, 2021

  • Question : Inquiry for the item from devil_iciouslyMay 05, 2021

  • Question : Inquiry for the item from AndreaMay 05, 2021

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Xiaomi 75-inch Q1 QLED Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netflix
Xiaomi 75-inch Q1 QLED Smart LED TV Digital Ready Android TV with Google Playstore Youtube Netflix
Item Q&A
  • Question : Inquiry for the item from kyo_kusanaghiMay 09, 2021

  • Question : Inquiry for the item from zipporapperMay 08, 2021

    I want to ask

    A) this this has a HDR10

    B) can the installer help mount the tv to my existing brace i already have a bracket for a 75 inch tv.

    Answer : [Re] Inquiry for the item from zipporapper

    Hi, this TV have HDR10, our installer may only do our own brackets to install for you on the TV. Thank you

  • Question : Inquiry from HengkyMay 06, 2021

  • Question : Inquiry related delivery from zainalismailMay 05, 2021

    How long is the delivery time?
    Is the tv in Spore or need to order from oversea.
    Thanks.

    Answer : [Re] Inquiry related delivery from zainalismail

    Hi, this TV is from Singapore, unfortunately it is a brand new model from our warehouse, it will not be shipped out by next week. Thank you

    Question : [Re] Inquiry related delivery from zainalismail

    Ok. So if I Order now. When can receive?

    Answer : [Re] Inquiry related delivery from zainalismail

    Hi, do allow the item is expected to arrive to our warehouse by 1.5 - 2 weeks time,

  • Question : Inquiry for the item from tan2xMay 01, 2021

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【Global Version】 Xiaomi Mijia 1C Robot Vacuum Cleaner 2500 Pa Automatic Sweeping Smart Planned APP
【Global Version】 Xiaomi Mijia 1C Robot Vacuum Cleaner 2500 Pa Automatic Sweeping Smart Planned APP
Item Q&A
  • Question : Inquiry from elennaMay 09, 2021

  • Question : Inquiry for the item from lwchong80Apr 30, 2021

  • Question : Inquiry for the item from meixianhoMay 02, 2021

  • Question : Inquiry for the item from aka_ckwyApr 28, 2021

    Can confirm if 3 pin or 2 pin safety plug? Warranty of 1 year is local warranty right?

    Answer : [Re] Inquiry for the item from aka_ckwy

    Hi, it is local 2 pin plug, with free 1 year local warranty. Thank you for the interest

  • Question : Inquiry for the item from ednanmmApr 26, 2021

    Can operate without wifi?

    Answer : [Re] Inquiry for the item from ednanmm

    Hi, it can but it is reccommended to operate with the App/Wifi as it will need to do mapping to work efficiently

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Xiaomi R1 Smart Folding Walking Pad Walking Running Machine Indoor Home Fitness Equipment
Xiaomi R1 Smart Folding Walking Pad Walking Running Machine Indoor Home Fitness Equipment
Item Q&A
  • Question : Inquiry for the item from joyanneruthMar 17, 2021

    Hi I have bought from you the xiaomi treadmill and yesterday I used the remote can't seem to work.

    Could you please advise me

    Answer : [Re] Inquiry for the item from joyanneruth

    I understand that I m under 2 years warranty. Can I check if the treadmill is faulty who shall I look for. Thanks

    Question : [Re] Inquiry for the item from joyanneruth

    hi can you send us a video of the issue ? thank you

    Answer : [Re] Inquiry for the item from joyanneruth

    Okay sure I will do so tonight

    Question : [Re] Inquiry for the item from joyanneruth

    Duly ntoed. You may ignore this message

    Answer : [Re] Inquiry for the item from joyanneruth

    Can I check if my treadmill is faulty. Where can I go to?

    Question : [Re] Inquiry for the item from joyanneruth

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

    Answer : [Re] Inquiry for the item from joyanneruth

    Okay do I need to bring anything to certify the warranty

    Question : [Re] Inquiry for the item from joyanneruth

    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in the system. Thank you

    Answer : [Re] Inquiry for the item from joyanneruth

    Thank you very much. For the remote, It couldn't work but after 1 hour later it can work. Let me monitor tonight. Thanks

    Question : [Re] Inquiry for the item from joyanneruth

    Duly ntoed. You may ignore this message

    Answer : [Re] Inquiry for the item from joyanneruth

    Hi I keep having this problem. My treadmill remote couldn't press and won't work. Please help

    Question : [Re] Inquiry for the item from joyanneruth

    Hi I keep having this problem. My treadmill remote couldn't press and won't work. Please help

    Answer : [Re] Inquiry for the item from joyanneruth

    Hi sorry really need some help. My remote couldn't work

  • Question : Inquiry related delivery from tansereneMar 16, 2021

    Hi if i order today when wil it be delivered?

    Answer : [Re] Inquiry related delivery from tanserene

    Hi, item is in stock. Thank you

    Question : [Re] Inquiry related delivery from tanserene

    Yes if order tonight when will it be deliver and is thr time slot as i need arrange smone to be around. Please advise thanks

    Answer : [Re] Inquiry related delivery from tanserene

    Hi, please allow 2 - 3 business days. Thank you

    Question : [Re] Inquiry related delivery from tanserene

    Hi, Qxpress courier will contact you prior to delivery. Also, you may contact Qxpress at 66619100 on for specific arrangements. Thank you

[Promotional Offer] Xiaomi MiJia Roborock S6 Pure Robot Vacuum Cleaner  with Local Warranty
[Promotional Offer] Xiaomi MiJia Roborock S6 Pure Robot Vacuum Cleaner with Local Warranty
Item Q&A
  • Question : Inquiry for the item from alicebl_hongMay 08, 2021

  • Question : Inquiry for the item from KaceyApr 28, 2021

  • Question : Inquiry related delivery from lim_Helen88Apr 28, 2021

    Hi, if order today when will we be able to receive xiao mi S6? Thx

    Answer : [Re] Inquiry related delivery from lim_Helen88

    Hi, currently our S6 Pure Robot Vacuum and our S6Max is currently out of stock, it is currently not in production right now and will need more time than usual, we apologise for the inconvenience caused,

  • Question : Inquiry for the item from jennylimtanApr 25, 2021

  • Question : Inquiry related delivery from ewokieanApr 25, 2021

    Hi, IHave order the item on 2nd April and until now has not received it. What was strange is that for big item like this there is not tracking number for delivery. Please advise

    Answer : [Re] Inquiry related delivery from ewokiean

    Hi, is still currently out of stock at the warehouse. It will take est. 1.5-2 weeks for the new batch to come in. Due to the current situation, there are fewer vessels for shipment to Singapore. We seek your understanding and we will expedite orders immediately after shipment arrival. as well and there is no need to wait for it. Thank you and sorry for the delay, and any inconvenience that occurs along the way.

+View all Notice, FAQ, Q&A >>
【LATEST 2021】Suzuka Cyclops Robot Vacuum Cleaner Triple Navigation Wifi App Map Display Remote
【LATEST 2021】Suzuka Cyclops Robot Vacuum Cleaner Triple Navigation Wifi App Map Display Remote
Item Q&A
  • Question : Inquiry for the item from karineyapMay 08, 2021

  • Question : Inquiry for the item from crisholsMay 06, 2021

  • Question : Inquiry for the item from vincentlaiApr 10, 2021

    Hi! I bought the Suzuka pro a few months ago. It’s working fine but suddenly it does not work with app. Despite trying to connect many times. Anyway I am keen to upgrade to the this any chance to trade in my Suzuka pro to this model? Prefer something with camera too.

    Answer : [Re] Inquiry for the item from vincentlai

    Hi can i get your order ID? Will assist you accordingly. Thank you.

    Question : [Re] Inquiry for the item from vincentlai

    Opsss I can’t seem to find the order as it was last year

    Answer : [Re] Inquiry for the item from vincentlai

    Hi, will need the order number so we could assist you accordingly.

    Question : [Re] Inquiry for the item from vincentlai

    Hi! This is my order number: 327085391bought last August. As it cannot be linked to my iPhone suddenly after an update I was unable to use it for awhile. I would like to trade in for the camera version of suzuka. Hop you can help. Thanks!

    Answer : [Re] Inquiry for the item from vincentlai

    You can call me at 97777205. thanks

    Question : [Re] Inquiry for the item from vincentlai

    Hi, will need to come down to our centre for assistance adn servicing, will do. Thank you

    Answer : [Re] Inquiry for the item from vincentlai

    Any chance I can trade in for the camera version?

    Question : [Re] Inquiry for the item from vincentlai

    Or trade n top up for a better robot vacuum?

    Answer : [Re] Inquiry for the item from vincentlai

    Hi, that would be up to the technical team themselves, will need to come down to technical centre and they will help you right away. Thank you

    Question : [Re] Inquiry for the item from vincentlai

    Ok where to go?

    Answer : [Re] Inquiry for the item from vincentlai

    Hi IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178 S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH. Thank you.

  • Question : Inquiry for the item from zewellerycoMar 16, 2021

    How many bins are provided? Able to list out all the accessories that comes with the vacuum? Thks.

    Answer : [Re] Inquiry for the item from zewelleryco

    Hi, 2 bins are provided with the package, 1 pure vacuum bin and 1 2 in 1 bin for mopping, (400ml water tank) and dust collection, Thank you

    Question : [Re] Inquiry for the item from zewelleryco

    How many mop cloth provided?

    Answer : [Re] Inquiry for the item from zewelleryco

    Hi only 1. Thank you

  • Question : Inquiry for the item from quekhhMar 19, 2021

    What is size of battery Mah and make.

    How long to charge it and working time pls ?

    Answer : [Re] Inquiry for the item from quekhh

    It’s a 2600mah battery. It will fully charge in 4-5 hours and can expect a run time of 2 hours.

+View all Notice, FAQ, Q&A >>
【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
【INTRODUCTORY OFFER❗】★2020 HYDRA S7 Robot Vacuum //5G connectivity+APP+Vacuum+Mop // Local Warranty
Item Q&A
  • Question : Inquiry for the item from karineyapMay 08, 2021

  • Question : Inquiry from mrdarisMay 08, 2021

    Hi I have the $25 and $40 qoo10 voucher and store voucher of $10 but when I check out all these voucher did not auto apply. How to apply them ?

    Answer : [Re] Inquiry from mrdaris

    Hi coupons are non-stackable. All promotions are run by Qoo10 and the deal is currently at the best possible price. Thank you

  • Question : Inquiry for the item from hiamee88May 05, 2021

    hi,which one is better?hydra 7 and roidmi eve plus?in terms of suction and which one is more lasting?

    Answer : [Re] Inquiry for the item from hiamee88

    Hi, the Roidmi Eve Plus have more suction power but the Hydra S7 last longer than the Roidmi Eve Plus. The hydra S7 is a great money saving robot with a free Rosuo Fan Given as well. Thank you

    Question : [Re] Inquiry for the item from hiamee88

    ic.last longer is in what sense?

    Answer : [Re] Inquiry for the item from hiamee88

    Hi, it will last longer when cleaning the house around 1.5 hours. Thank you

    Question : [Re] Inquiry for the item from hiamee88

    does hydra s7 vacuum very well?

    Answer : [Re] Inquiry for the item from hiamee88

    Hi, yes, with 2300Pa it cleans the floor efficiently, and can vacuum and mop at the same time. Thank you

    Question : [Re] Inquiry for the item from hiamee88

    can hydra s7 used on parquet flooring?

    Answer : [Re] Inquiry for the item from hiamee88

    Hi, it can be used on parquet flooring,

  • Question : Inquiry for the item from BagluvMay 05, 2021

    Hi, pls advise what qty accessories come with the Hydra7?
    If I purchase the accessories also, these are able to use on the Roborock as well?

    Answer : [Re] Inquiry for the item from Bagluv

    Hi, unfortunately it cannot utilise with roborock accessories, it comes with 3 different types of mop pads, 1 built in side brush, 1 built in main brush which is efficient cleaning, 560ml built-in water tank. Thank you

    Question : [Re] Inquiry for the item from Bagluv

    I have bought extra mop cloth with this purchase. So what type of mop cloths will I be getting?

    Answer : [Re] Inquiry for the item from Bagluv

    Hi, apologies for a mistake of information, will receive 2 different types of mop mads not 3, 1 is wet mop and semi dry mop. Thank you

  • Question : Inquiry for the item from HelloMay 05, 2021

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ACCESSORIES FOR Qoo10 Exclusive! SUZUKA
ACCESSORIES FOR Qoo10 Exclusive! SUZUKA
Item Q&A
  • Question : Inquiry for the item from appleboo1May 08, 2021

  • Question : Inquiry for the item from joltan7May 07, 2021

    Hi, do you have spare part for the suzuka front wheel? Thx.

    Answer : [Re] Inquiry for the item from joltan7

    Hi, will need to come down to our centre for repair/service and rest assured technical team can assist. Thank you

    Question : [Re] Inquiry for the item from joltan7

    Thank you for your fast reply. May i know what will be the estimated cost?

    Answer : [Re] Inquiry for the item from joltan7

    Hi, will cost around $40. Thank you

  • Question : Inquiry from rkcorner83Apr 25, 2021

  • Question : Inquiry for the item from jvanoung1Apr 18, 2021

    Do you sell this roller?

    Answer : [Re] Inquiry for the item from jvanoung1

    Hi, you might need to come down to our centre to purchase it instead. Thank you

  • Question : Inquiry from lili_25252000Apr 09, 2021

+View all Notice, FAQ, Q&A >>
ORIGINAL BATTERY FOR XIAOMI MI ROBOT/ ROBOROCK
ORIGINAL BATTERY FOR XIAOMI MI ROBOT/ ROBOROCK
Item Q&A
  • Question : Inquiry for the item from allcc6May 08, 2021

  • Question : Inquiry for the item from SalMay 04, 2021

  • Question : Inquiry for the item from jtApr 24, 2021

    Is this compatible with the Xiaomi robot vacuum styj02ym?

    Answer : [Re] Inquiry for the item from jt

    Hi please provide a bottom picture of the Robot. Thank you.

  • Question : Inquiry related delivery from louislkm1981Apr 13, 2021

    The battery can make shipment to Malaysia?

    Answer : [Re] Inquiry related delivery from louislkm1981

    Hi, unfortuntely we only make dleivery in Singapore. Thank you

  • Question : Inquiry for the item from haotian78Apr 03, 2021

    Does this work on viomi V2 tks

    Answer : [Re] Inquiry for the item from haotian78

    Hi no. Thank you.

+View all Notice, FAQ, Q&A >>
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
ACCESSORIES FOR MINIHELPERS SUZUKA PRO ROBOT VACUUM CLEANER
Item Q&A
  • Question : Inquiry for the item from Joychua333May 08, 2021

  • Question : Inquiry for the item from cin_cin09May 07, 2021

    What is yr contact no

    Answer : [Re] Inquiry for the item from cin_cin09

    Hi, if you need any assistance, do contact us here or you can head down to our repair/service centre. Thank you

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

  • Question : Inquiry for the item from QuekMay 03, 2021

    hi seller good day to you. where can i buy suzuka pro battery, thank you

    Answer : [Re] Inquiry for the item from Quek

    Hi, you might need to Come down to our centre to purchase our battery instead. Thank you

  • Question : Inquiry for the item from lowkk76Apr 19, 2021

    Hi seller all in one include main brush?
    & this is for suzuka version 2

    Answer : [Re] Inquiry for the item from lowkk76

    Hi it does not come with main brush , thank you

  • Question : Inquiry for the item from HimeFeb 26, 2021

    Hi, do you sell the battery pack for suzuka pro (gen2)?

    Answer : [Re] Inquiry for the item from Hime

    Hello, all accessories to be sold are stated on the product page, thank you.

+View all Notice, FAQ, Q&A >>
【Global SG】 ROIDMI EVE PLUS Smart Robot Vacuum Mop Cleaner With Self Dust Collection Bin Dock Xiaomi
【Global SG】 ROIDMI EVE PLUS Smart Robot Vacuum Mop Cleaner With Self Dust Collection Bin Dock Xiaomi
Item Q&A
  • Question : Inquiry for the item from SugaddictsMay 08, 2021

  • Question : Inquiry related delivery from georginMay 05, 2021

    ready stock? how long for delivey

    Answer : [Re] Inquiry related delivery from georgin

    Hi, yes ready, instock, please allow 2 - 3 business days. Thank you

  • Question : Inquiry for the item from PoppyMay 05, 2021

    Hi the current promo comes with free 3 pin plug. May i know if it is separate 3 pin adaptor or the robot comes fitted with a 3pin plug?

    Answer : [Re] Inquiry for the item from Poppy

    Hi, it is seperate 3 pin adapter that fits in perfectly with the Roidmi Eve Plus. Thank you

  • Question : Inquiry for the item from willee78Apr 27, 2021

  • Question : Inquiry for the item from kaslinda62Apr 30, 2021

+View all Notice, FAQ, Q&A >>
Xiaomi VIOMI 2050W/2L Smart Instant Heating Water Dispenser | Fast Heating / 2L / 5 Mode / 2050W /
Xiaomi VIOMI 2050W/2L Smart Instant Heating Water Dispenser | Fast Heating / 2L / 5 Mode / 2050W /
Item Q&A
  • Question : Inquiry for the item from czdmssMay 08, 2021

  • Question : Inquiry related delivery from aliciatai01Apr 29, 2021

  • Question : Inquiry for the item from JulianneApr 28, 2021

  • Question : Inquiry for the item from ngah_qqApr 12, 2021

    hi,

    may i know the height for 2L?

    Answer : [Re] Inquiry for the item from ngah_qq

    Hi, the height is 297mm and it is stater in our listing, please do check, thank you

  • Question : Inquiry for the item from patdenz65Mar 27, 2021

    Kindly advise if I order Viomi 4L Water Dispenser (with APP Control) today, how soon will it be shipped to me. Will there be a SG adapter provided. Thanks.

    Answer : [Re] Inquiry for the item from patdenz65

    Hi, yes ready stock please allow 2 - 3 busniessdays. Thank you

    Question : [Re] Inquiry for the item from patdenz65

    Thanks for your prompt reply. Pertaining to the SG adapter, will it be provided. Thanks.

    Answer : [Re] Inquiry for the item from patdenz65

    Hi this is 2 round pin, ready for local usage. Thank you.

    Question : [Re] Inquiry for the item from patdenz65

    Appreciate your prompt reply. By the way , 1 year warranty encompasses what repair , thanks.

    Answer : [Re] Inquiry for the item from patdenz65

    Hi, it covers the motherboard and the heating element of the dispenser. Thank you

    Question : [Re] Inquiry for the item from patdenz65

    Ok. Thanks

    Answer : [Re] Inquiry for the item from patdenz65

    hi thank you may ignore this message

    Question : [Re] Inquiry for the item from patdenz65

    Appreciate

    Answer : [Re] Inquiry for the item from patdenz65

    Thank you for the interest

+View all Notice, FAQ, Q&A >>
【Xiaomi】 Latest 2021 Roidmi NEX X-30 PRO Cordless Vacuum | OLED Display Intelligent Wireless Vacuum
【Xiaomi】 Latest 2021 Roidmi NEX X-30 PRO Cordless Vacuum | OLED Display Intelligent Wireless Vacuum
Item Q&A
  • Question : Inquiry for the item from mewr0008May 08, 2021

  • Question : Inquiry for the item from lilianko1014May 08, 2021

  • Question : Inquiry for the item from lilianko1014May 08, 2021

  • Question : Inquiry for the item from doyourownworkonlyApr 30, 2021

  • Question : Inquiry related delivery from TimApr 28, 2021

    What's the approx shipping time?

    Answer : [Re] Inquiry related delivery from Tim

    Hi, time is ready stock, allow delivery to take place between 2 - 3 business days. Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi Simpleway Automatic Soap Dispenser Kit | Touchless | 99.9% Bacteria Free
Xiaomi Simpleway Automatic Soap Dispenser Kit | Touchless | 99.9% Bacteria Free
Item Q&A
  • Question : Inquiry for the item from dawngohskMay 08, 2021

  • Question : Inquiry for the item from Ykleong01Apr 22, 2021

  • Question : Inquiry for the item from opercmsApr 08, 2021

    I just bought one set of soap dispenser. Thanks for sending it out promptly and in good condition. May I know if we can use Kirei Kirei as refill after finishing the bottle? If not then what type of refill can we use? Any special instructions to take note while refilling? Thanks for your response.

    Answer : [Re] Inquiry for the item from opercms

    Hi, yes. You can use Kirei Kirei soap as the refill after the bottle is finished, no special instructons needed when refilling. Thank you

  • Question : Inquiry for the item from xiangzhe2Mar 28, 2021

    can i buy only the refill?

    Answer : [Re] Inquiry for the item from xiangzhe2

    Hi, unfortunately we do not sell accessories for the Soap dispenser. Thank you

  • Question : Inquiry for the item from MasmillahMar 22, 2021

    Hi seller, this soap dispenser come with soap or empty bottle..?

    Answer : [Re] Inquiry for the item from Masmillah

    Hi, it comes with one 1 refill bottle. Thank you

+View all Notice, FAQ, Q&A >>
【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9  | 60Hz | Flicker Free Low Blue Light Gaming
【Xiaomi】Mi Monitor 23.8-inch | IPS Panel | FULL HD 21:9 | 60Hz | Flicker Free Low Blue Light Gaming
Item Q&A
  • Question : Inquiry for the item from KohMay 08, 2021

  • Question : Inquiry for the item from ct311161May 07, 2021

    Does it come with HDMI cable?

    Answer : [Re] Inquiry for the item from ct311161

    Hi, it comes with hdmi cable.

  • Question : Inquiry for the item from NbseenMay 05, 2021

  • Question : Inquiry for the item from KssMay 04, 2021

    Hi seller, is the plug 2 pin or 3pin? Is 3pin plug provided? Thank you!

    Answer : [Re] Inquiry for the item from Kss

    Hi, for which model are you interested in? Thank you

  • Question : Inquiry for the item from lelshahMay 04, 2021

    Does d Xiomi 23.5" monitor comes with HDMI cable pse?

    Answer : [Re] Inquiry for the item from lelshah

    Hi, it comes with 1 adapter and 1 free HDMI cable. Thank you for the interest.

+View all Notice, FAQ, Q&A >>
(▼44%) [Introductory Offer] Qoo10 Exclusive Suzuka Robot Vacuum | UV Sterilisation Kills 99.99%
(▼44%) [Introductory Offer] Qoo10 Exclusive Suzuka Robot Vacuum | UV Sterilisation Kills 99.99%
Item Q&A
  • Question : Inquiry for the item from floranonaMay 08, 2021

  • Question : Inquiry for the item from ezzaMay 07, 2021

    Is it suitable for carpets?

    Answer : [Re] Inquiry for the item from ezza

    Hi, yes it is suitable for carpets,

  • Question : Inquiry for the item from tianriskydaysMay 07, 2021

    Dear sir, may i know where to register for the warranty? Thank you

    Answer : [Re] Inquiry for the item from tianriskydays

    Hi, no registration is required. Kindly keep the Qoo order ID for all warranty and service support will do. Qoo has the warranty details in the system. Thank you

    Question : [Re] Inquiry for the item from tianriskydays

    Dear sir, i believe you referring to order number that i cant find inside qoo10 app. Thank you.

    Answer : [Re] Inquiry for the item from tianriskydays

    Hi, yes keep the order number for all warranty and supports will do. Thank you

    Question : [Re] Inquiry for the item from tianriskydays

    Thank you once again

    Answer : [Re] Inquiry for the item from tianriskydays

    Thank you

  • Question : Inquiry for the item from dinagohMay 05, 2021

    The vacuum wheel is jammed and it is not working. It is still under the 1-year warranty. Where should I send for servicing?

    Answer : [Re] Inquiry for the item from dinagoh

    Hi, will need to head down to the service/repair centre, rest assured technical team will assist you on spot. No prior arrangement is required. Kindly go to our warehouse provided.

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

    Question : [Re] Inquiry for the item from dinagoh

    Ok do I need to bring any thing beside the vacuum?

    Answer : [Re] Inquiry for the item from dinagoh

    Hi, bringing the robot would suffice. Thank you

  • Question : Inquiry for the item from faridaMay 05, 2021

    My Suzuka vacuum is not working. Can I get it repaired?

    Answer : [Re] Inquiry for the item from farida

    Hi, will need to head down to the service/repair centre, rest assured technical team will assist you on spot. No prior arrangement is required. Kindly go to our warehouse provided.

    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

+View all Notice, FAQ, Q&A >>
IROBOT ROOMBA 690 VACUUM CLEANER - BRAND NEW (LOCAL WARRANTY)
IROBOT ROOMBA 690 VACUUM CLEANER - BRAND NEW (LOCAL WARRANTY)
Item Q&A
  • Question : Inquiry for the item from alicebl_hongMay 08, 2021

(▼44%) [Promotional Offer] Xiaomi MiJia RoboRock Robot Vacuum Cleaner 2 with Local Warranty
(▼44%) [Promotional Offer] Xiaomi MiJia RoboRock Robot Vacuum Cleaner 2 with Local Warranty
Item Q&A
  • Question : Inquiry for the item from ghml04May 08, 2021

    May I know what does the 2 year warranty includes?
    For spare parts replacement such as wheels, do you have ready spare parts during warranty period?
    Can we still go to your service centre if we encounter problems with the robot after warranty period.

    Answer : [Re] Inquiry for the item from ghml04

    Hi, the warranty covers all electronic parts including motor, PCB (motherboard), charging base, sensors. Water damage, battery, adaptor and other consumables such as filters, side brushes, water tank and wheels are not covered under the warranty. We will be able to assist you at our service centre, IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.
    Thank you

  • Question : Inquiry for the item from keliciaMar 13, 2021

  • Question : Inquiry from cheerios92Apr 23, 2021

    Hi, I’ve been facing technical map issues for the Viomi I’ve bought. Can I bring it down to the service centre to get it fixed? It’s still under warranty.

    Answer : [Re] Inquiry from cheerios92

    Hi, yes. Technical team can assist.
    IMM Building (warehouse/ office side - cut through Kopitiam)
    2 Jurong East Street 21 03-178
    S609601
    Mon-Fri 11-530pm
    Sat 10-12pm
    Closed on PH.
    Cut through kopitiam to the warehouse side.

    Question : [Re] Inquiry from cheerios92

    Okay thanks!

    Answer : [Re] Inquiry from cheerios92

    Thank you

  • Question : Inquiry for the item from musicahhoApr 21, 2021

  • Question : Inquiry for the item from musicahhoApr 21, 2021

+View all Notice, FAQ, Q&A >>
Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustable Sit Stand Automatic Standin
Ergonomic Smart Home Office Work Lifting Desk Electric Height Adjustable Sit Stand Automatic Standin
Item Q&A
  • Question : Inquiry for the item from supremepsy87May 08, 2021

    Hi. Is the assembly easy? Does it require additional drilling? Do you recommend to choose with installation or diy also can?

    Answer : [Re] Inquiry for the item from supremepsy87

    Hi, a simple phillip screw driver tool will suffice, if you need installation assistance, you may select installation option as well. Thank you

  • Question : Inquiry for the item from JeromeMay 05, 2021

    Hi is this in stock or pre order? If pre order, when will stocks arrive? Thanks.

    Answer : [Re] Inquiry for the item from Jerome

    Hi, stock will arrive by mid next week. Thank you

  • Question : Inquiry for the item from avrensgMay 05, 2021

    Hi, can i have the dimensions of the table leg? Can i purchase just the table leg and use my own board? What is the maximum table size supported? Thanks

    Answer : [Re] Inquiry for the item from avrensg

    Hi, yes. It is a separate fitted board for the table top and you may remove and use your own if desired. The size of the legs area are 110cm by 60cm board fitting. Thank you for your interest

  • Question : Inquiry related delivery from lowMay 04, 2021

    If I place order now, please kindly advice when is the Delivery Installation?
    will call up in advance before delivery ?

    Answer : [Re] Inquiry related delivery from low

    Hi, courier will contact you prior to delivery. Thank you

  • Question : Inquiry related delivery from christea88May 03, 2021

+View all Notice, FAQ, Q&A >>
[Local Warranty] XIAOMI Air Purifier 3C // 3H // Pro | OLED Display  Air Circulation HEPA Filter
[Local Warranty] XIAOMI Air Purifier 3C // 3H // Pro | OLED Display Air Circulation HEPA Filter
Item Q&A
  • Question : Inquiry for the item from maggimee3838May 07, 2021

  • Question : Inquiry for the item from verlynlooMay 06, 2021

  • Question : Inquiry for the item from erictehkaApr 25, 2021

    i am looking for china server air purifier. can you please advise which one ?
    how long is the delivery ?
    Thank you.
    Urgent

    Answer : [Re] Inquiry for the item from erictehka

    Hi, for China server do select the Pro model instead. Currently the Model is out of stock, will need to wait 1.5 to 2 weeks, time. Thank you

    Question : [Re] Inquiry for the item from erictehka

    I have ordered. please advise when (which date) can i get the items? thank you.

    Answer : [Re] Inquiry for the item from erictehka

    Hi, due to the number of purchases, the item is currently out of stock, a new batch of order will arrive in 1.5 to 2 weeks time, and will expedite all orders from then on. We apologise for any delay caused. Thank you

  • Question : Inquiry for the item from javerjawMay 04, 2021

  • Question : Inquiry for the item from jeanliew89May 05, 2021

    Hi i am keen to purchase model 3H . Can i know if you have stock locally and what is the estimated delivery time ?
    Thank you

    Answer : [Re] Inquiry for the item from jeanliew89

    Hi, we have ready stocks, do allow 2-3 business days for item to be shipped out