Q&A board

Available
MON~FRI : 10:00am ~ 5:00pm
Q & A Lists
Item Question & Answer
[MsQueen] G119 - Romantic Heart Box Paper Rose Soap
[MsQueen] G119 - Romantic Heart Box Paper Rose Soap
Item Q&A
  • Question : Inquiry for the item from ang****Sep 21, 2019

    Hi got purple color?

    Answer : [Re] Inquiry for the item from ang****

    Apologies, item was sold out. Sorry for the late response.

  • Question : Inquiry for the item from kar****Mar 10, 2018

    How to select colour ?

    Answer : [Re] Inquiry for the item from kar****

    random color only.

  • Question : Cost of 1 boxAug 28, 2014

    How much is it actually for 1 box?

    Answer : [Re] Cost of 1 box

    $4.90 per box.

    Question : [Re] Cost of 1 box

    Strange...why the total amount by qoo10 of 8 boxes is $63.20 with $3 shipping?

    Answer : [Re] Cost of 1 box

    Hi,

    Would you want to place your order by email to queen@msqueen.net instead?

    Regards,
    kris

  • Question : About rose hand soapAug 28, 2014

    Hi what colours of the hand soap do you have? What fragrance are they?

    Answer : [Re] About rose hand soap

    Available colours are green,yellow,blue and orange. My apologies, iam unsure of the fragrance smell.

[MsQueen] AP442 - Korean Harem Pants / Sporty Pants / Loose Fit / Aladdin Pants
[MsQueen] AP442 - Korean Harem Pants / Sporty Pants / Loose Fit / Aladdin Pants
Item Q&A
  • Question : Inquiry for the item from don****Jul 13, 2019

  • Question : Dark greyDec 05, 2015

    Hi is dark gray size s avail ? As it is still can be chose in the option just that your narration said not avail.

    Kindly advise.

    Thanks

    Answer : [Re] Dark grey

    Dark grey sold out.

  • Question : Measurement for size sMar 23, 2014

    Hi can provide the measurement for size s?

    Is there any picture for blue colour?

    Answer : [Re] Measurement for size s

    Length is about 82cm and waist is 26inches.
    We do not have picture for blue.

    Regards,
    kris

  • Question : VoucherMar 04, 2014

    Hi I have received your item, thanks.
    There is a 20% voucher given but I cannot load your website so I cannot use your voucher to buy things.

    I don't know which is cheaper to get, from qoo10 or 20% from your website directly.

    Answer : [Re] Voucher

    Hi,

    Our website can only use with window platform with flash player installed. Voucher can only be use within our website and not valid for purchase via qoo10. Hope to hear from you again.

    Regards,
    kris

  • Question : hip sizeFeb 20, 2014

    whats the hip size for size L and XL pls thx

    Answer : [Re] hip size

    L : 106cm
    XL: 112cm

+View all Notice, FAQ, Q&A >>
[MsQueen] Woman Hand bag ★Tote Shoulder Bags ★Sling Bag ★Canvas Bag ★ PU Leather Bag ★Shoulder Check
[MsQueen] Woman Hand bag ★Tote Shoulder Bags ★Sling Bag ★Canvas Bag ★ PU Leather Bag ★Shoulder Check
Item Q&A
  • Question : Inquiry for the item from 243****Mar 27, 2019

  • Question : Inquiry for the item from was****Jan 30, 2018

    Item no B66 available?

    Answer : [Re] Inquiry for the item from was****

    b66 was out of stock.

  • Question : B35 materialFeb 03, 2014

    Hi, may i know the material of B35?

    Answer : [Re] B35 material

    Hi,

    The material is PU Leather. Hope to hear from you soon.

  • Question : inquiryOct 02, 2013

    Hi, can I know the weight of item B68? Thank you.

    Answer : [Re] inquiry

    Hi,

    I will check and update you tomorrow when im back in the office.
    It is about 600g.

  • Question : colorJan 28, 2013

    I would like to know the availability color of item B37, tq

    Answer : [Re] color

    Only greenish grey (colour shown on picture) is available now. Hope to hear from you soon.

    Regards,
    Kris

    Question : [Re] color

    Thanks for reply. well, i prefer black colour

    Answer : [Re] color

    Noted with thanks. Hope to hear from you again.

[MsQueen] G191 - ATH-ON3 Trendy Adjustable Headphone/ Earphone
[MsQueen] G191 - ATH-ON3 Trendy Adjustable Headphone/ Earphone
Item Q&A
  • Question : Inquiry for the item from lai****Mar 11, 2019

  • Question : Colour of ItemMar 26, 2015

    Hi,

    May I know if the colour at the bottom left corner still available? It is the blue-greenish colour. A fast reply would be much appreciated. Thank you!

    Regards,
    Hani Amalia

    Answer : [Re] Colour of Item

    Yes, it is green colour. Please check our option for colours that are available. Hope to hear from you soon.

  • Question : EnquiryMar 31, 2014

    Hi, if i want to purchase 3 of the onto headphones, do i have to pay for shipping for every single one? it's like paying for 3 times postage.

    Answer : [Re] Enquiry

    Hi,

    The postage and handling fee is inclusive of qoo10 commission, taxes and postage fee which will increase as qty purchased.

    If you would like a lower postage fee, please email us your orders via queen@msqueen.net.

    Regards,
    Kris

  • Question : exchange/refundAug 07, 2013

    Order no: 35202043

    Answer : [Re] exchange/refund

    Our earphone is same quality as before. It is without adjectable knob. As for the length, it is not possible to 100% the same as it is produce batch by batch. We will appreciate for your understanding.

  • Question : exchange/refund?Aug 06, 2013

    Hi, this earphone seems a little odd. I just receive a day ago and i found out the earphone wire is shorter than the one i have previously(although they are the same). Also, it don't have this 'stopper' to stop the splitting of wire thus the wire have split widely... please advice and i will appreciate a refund/exchange

    Answer : [Re] exchange/refund?

    May I have your order number?

+View all Notice, FAQ, Q&A >>
[MsQueen] AC50 - Sweet Candy Colour Trendy Belt
[MsQueen] AC50 - Sweet Candy Colour Trendy Belt
Item Q&A
  • Question : Inquiry for the item from Rit****Jan 22, 2019

  • Question : no colors?Mar 26, 2016

    Hi, only 2 colors?

    Answer : [Re] no colors?

    yes, only left 2 colors .

  • Question : beltFeb 03, 2013

    May i know how long is the belt?

    Answer : [Re] belt

    I will check tomorrow when im back in the office.
    Length of AC50 is 125cm.

[MsQueen] G399 - 3D Cartoon Wall Sticker Clocks/ Spiderman /Rabbit / Owl/ Ready Stock
[MsQueen] G399 - 3D Cartoon Wall Sticker Clocks/ Spiderman /Rabbit / Owl/ Ready Stock
Item Q&A
  • Question : Inquiry for the item from off****Dec 02, 2018

    Hi Seller, will you restock the spiderman design? Thanks.

    Answer : [Re] Inquiry for the item from off****

    no restocking.

  • Question : Inquiry for the item from ann****Aug 18, 2018

    Hi do u have the spiderman clock?

    Answer : [Re] Inquiry for the item from ann****

    yes, should be available.

    Question : [Re] Inquiry for the item from ann****

    Don't have the option for spiderman

    Answer : [Re] Inquiry for the item from ann****

    My apologies, item sold out.

  • Question : spiderman stockDec 11, 2014

    hi, may i know when will you have stock for Spiderman design?

    Answer : [Re] spiderman stock

    New stock may reach us in about 2 weeks time.

[MsQueen] Quality Apparels at Clearance Price!!/ Limited stock / Ready Stock
[MsQueen] Quality Apparels at Clearance Price!!/ Limited stock / Ready Stock
Item Q&A
  • Question : sal****会员的咨询。Nov 29, 2018

    Ap322 的衣有有胸围 86 号的吗?
    请速回复谢谢。

    Answer : [Re] sal****会员的咨询。

    不太清楚。。你可以查看下。

  • Question : Size & Material:Jul 01, 2016

    Hi,

    My Bust: 36, herewith the questions:

    AP153: Bust 80-82 cm - what is the fabric? and is it stretchable?
    AP232: Bust 74-76 cm - what is the fabric? and is it stretchable? Is this meant for skinny person?
    AP293 - what is the fabric?
    AP325: Bust 66-68 cm - what is the fabric? and is it stretchable? Is this meant for skinny person?
    AP393: Bust: 70-72 cm - what is the fabric? and is it stretchable? Is this meant for skinny person?

    Thank you.

    Answer : [Re] Size & Material:

    ap153 cotton mix, ap232 chiffon sold out, ap293 chiffon, ap325 cotton mix, ap393 cotton mix. all designs are suitable for s to m size only.

    Question : [Re] Size & Material:

    Thank you for your prompt response.

    Answer : [Re] Size & Material:

    welcome

  • Question : Ap144May 21, 2014

    As i am M size can tis Ap144 fit me?

    Answer : [Re] Ap144

    Yes, it would should fit M size.

  • Question : still in stock?May 21, 2014

    For Ap144 do u have stock? Wat material is it? Is it cum in free size for tis design? As i see review asking will they stock cum again n as i see u told them is a clearence stock so u will not repenish again so i wonder do u still have tis stock in hand now?

    Answer : [Re] still in stock?

    Hi,

    All apparels are on clearance. We will not replenish any new stocks. If the item is still in option, it should be available.

    Regards,
    Kris

  • Question : pls adviseMay 21, 2014

    Hi ur Ap144 is it cum wit 2piece? N wat colour is tis for tis 2piece? N does it need to wear wit jean or tight or is it long enough to cover d buttock? Or is it very short tat u need to wear something inside?

    Answer : [Re] pls advise

    Yes, it is 2 pieces. You may wear with jean if you find it too short.

+View all Notice, FAQ, Q&A >>
[MsQueen] G418 - Casual slippers / Ready stock
[MsQueen] G418 - Casual slippers / Ready stock
Item Q&A
  • Question : Inquiry for the item from Mai****Nov 13, 2018

  • Question : Red/BlackJul 13, 2014

    hi seller, the picture with red base mixed with black is which colour option? thanks

    Answer : [Re] Red/Black

    Red.

    Question : [Re] Red/Black

    Just to confirm.. I placed 2 slippers in cart and e shipping charges went up to $6.10. Is that correct?

    Answer : [Re] Red/Black

    Yes, it is correct.
    ($1.80 x 2pcs)normal + $2.50 (registered fee)

    Postage and handling $1.80 is inclusive of qoo10 commission, tax and postage cost which will increase as qty purchase. registered fee is one time charges.

[MsQueen] B76 - Korean Stylist PU Leather Backpack / Shoulder Bag / Ready stock
[MsQueen] B76 - Korean Stylist PU Leather Backpack / Shoulder Bag / Ready stock
Item Q&A
  • Question : Inquiry for the item from sno****Nov 08, 2018

    Hi, can i have the dimension and weight for ladies black bag?

    Answer : [Re] Inquiry for the item from sno****

    Apologies, this design has just sold out.

  • Question : Water bottle compartmentJul 29, 2014

    Hi, I'm keen to make a purchase,
    However before that, I would just like to check if there is a water bottle compartment at the side of the bag, as the picture shown does not provide a clear resolution on it.

    Answer : [Re] Water bottle compartment

    There are compartment on the sides but i am unsure if it will fit in water bottle.

    Regards,
    kris

  • Question : ColourMar 04, 2014

    Hi, I would like to know if you have black colour?

    Answer : [Re] Colour

    Only brown is available for now.

    Question : [Re] Colour

    Is there a rough date when will you have black for it?

    Answer : [Re] Colour

    We will not bring in black colour for the time being as we still have enough stocks for sale.

    Regards,
    kris

  • Question : SmellMar 03, 2014

    Is there still any smell after long use?

    Answer : [Re] Smell

    Hi,

    It is normal for leather product to have some smell but it will lighten after certain period.

    Regards,
    kris

  • Question : colorFeb 17, 2014

    Do u have in black color but in men sizes?

    Answer : [Re] color

    Dear customer
    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards
    P.S. The information is also sent to the seller to meditate this case

+View all Notice, FAQ, Q&A >>
[MsQueen] G150 - Latest Korean Fancy Rainbow Clip / Buy 5 Get 1 Free
[MsQueen] G150 - Latest Korean Fancy Rainbow Clip / Buy 5 Get 1 Free
Item Q&A
  • Question : rainbow pensAug 08, 2018

    Hi. I would like to order 50 rainbow pens. But it states that selection will be random. Can I secure 50 rainbow?

    Answer : [Re] rainbow pens

    no more rainbow design. random design only.

  • Question : Order No: 221628345Jul 14, 2017

    Hi Seller,

    My order is dated since 9 July, it has been abt a week, may i know when exactly are u going to ship out my pens?

    If u are not able to deliver on time, then i will cancel order. Thx~

    Answer : [Re] Order No: 221628345

    My apologies, the item was posted out as listed date. by right, it should have reached you. if you truly did not received the item, pls submit your non receive claim and i will proceed with the refund.

    Question : [Re] Order No: 221628345

    U mean u have already mailed out my item? But the status still showed 'shipping requested' now!

    Anyway till now, still no sight of the item at all, i have proceed to cancel the order, pls approve the refund. Thanks~

    Answer : [Re] Order No: 221628345

    pls submit for refund or cancellation on your side i dun have any pending orders in my qsm. it could be a system error and i can't do anything about it. when i received the claim, i will proceed with the refund if there is the order in the record. thanks.

  • Question : orderOct 10, 2013

    hi, please process my order asap, urgently need the pens as gifts. thanks alot!

    Answer : [Re] order

    Noted with thanks.

  • Question : RainbowMar 29, 2013

    Hi... do u still have the rainbow design?

    Answer : [Re] Rainbow

    Yes, it is available now. But we will only give out in random designs.

  • Question : Order No.: 30430809Jan 04, 2013

    Hi, I have received your pens today. However, one is spoiled. Could you resend a new one to me. Thanks. Much appreciated.

    Answer : [Re] Order No.: 30430809

    Hi,

    May I know what is wrong with the pen?

    Regards,
    kris

+View all Notice, FAQ, Q&A >>
[MsQueen] H25 - Heel Pad Cushion Gel Insole prevent Pain Foot Care Soles  Cushion pad / Buy 3 Get 1 Free!!
[MsQueen] H25 - Heel Pad Cushion Gel Insole prevent Pain Foot Care Soles Cushion pad / Buy 3 Get 1 Free!!
Item Q&A
  • Question : Inquiry for the item from toh****Jun 22, 2018

    How come shipping fees $2.40 instead of $0.80 when i try to place order for 3pcs? Is it buy 3 get 1 free?

    Answer : [Re] Inquiry for the item from toh****

    shipping fee will increase as qty purchase.. yes buy 3 get 1 free. total 4pcs.

  • Question : Cust no. 80982962Nov 15, 2012

    Can you help me to remove this order? I accidentally purchased twice

    Answer : [Re] Cust no. 80982962

    Ok noted.

  • Question : Insufficient PostageAug 18, 2012

    I have checked with Singapore Post this morning and realised that the item does not have sufficient postage and was made to pay $1.30. I hereby attached the photo of the notice indicated by Singapore Post. Please advise.

    Answer : [Re] Insufficient Postage

    Hi,

    My apology. There could be an error. We will refund you $1.30 via i-banking. Please provide us with your bank details preferable to be POSB. Sorry for the inconvenience caused.

    Regards,
    kris

    Question : [Re] Insufficient Postage

    Noted. Please transfer to posb savings account, 183-14013-2. Thanks.

    Answer : [Re] Insufficient Postage

    Noted. I will transfer now.

    Question : [Re] Insufficient Postage

    Thank you for your prompt reply! I have received it!

    Answer : [Re] Insufficient Postage

    No problem.

  • Question : DeliveryAug 17, 2012

    I have not received the item to-date. Please advise.

    Answer : [Re] Delivery

    Hi,

    Your parcel was mailed out on the listed date. By right, it should have already reached you. We took pictures for all our parcel before posting them out at Singpost office. I have attached your parcel's picture for your reference. You may want to check with local zone post office for any rejected or lost mail to your address.

    Regards,
    Kris

  • Question : Order 26369422Jul 02, 2012

    I ordered on 22 jun 12, one week already but I still hav not received my order

    Answer : [Re] Order 26369422

    Hi,

    Your parcel was mailed out on the listed date. By right it should have already reached you. We took pictures for all our parcels before mailing them out at Singpost Office. I have attached your parcel picture for your reference. For some reasons, the parcel is delayed. You may want to check with your local post office for any lost mails or rejected mail to your address.

    Regards,
    kris

+View all Notice, FAQ, Q&A >>
[MsQueen] Beautiful Sexy Beach wrap sarong scarves beach Pareo dress cover up shawl  / Ready Stock
[MsQueen] Beautiful Sexy Beach wrap sarong scarves beach Pareo dress cover up shawl / Ready Stock
Item Q&A
  • Question : Inquiry for the item from lil****Jun 18, 2018

    AP512. I am keen in this item. Is the material translucent, that is can see through?

    Answer : [Re] Inquiry for the item from lil****

    Not totally translucent.. but yes can see thru if u only put only a layer underneath your skin.

  • Question : AP512Aug 29, 2016

    Hi, i want to buy Ap512 but there is no listing fir me to select. Thanks

    Answer : [Re] AP512

    Only items listed in the option are available. The rest are sold out.

  • Question : Express Group Shipping for Different DesignsAug 13, 2014

    Hi,

    I enquired earlier regarding express group shipping. After selecting one item as express shipping (SGD6), I am still being charge for normal shipping on all the other items at checkout (total cost SGD21). How do I work around this?

    Thanks,
    Michelle

    Answer : [Re] Express Group Shipping for Different Designs

    Yes, postage and handling fee is standard charges which include qoo10 commission and postage service will increase as qty purchased. Express service is additional add on.

  • Question : Express Group Shipping for Different DesignsAug 09, 2014

    Hi,

    I'll like to buy a few different designs (14-15 pieces in total). Can these be bulked together and sent out as one express shipping package so I won't need to pay express shipping for each piece?

    Please let me know if that's possible and how I would do that? Do I select one item as express shipping, and leave the rest as normal mail??

    Appreciate your urgent response.

    Thanks,
    Michelle

    Answer : [Re] Express Group Shipping for Different Designs

    Hi,

    Yes, we can combine your orders. Only select one of your order to be shipped by express. All of the orders will be pack and ship together. Hope to hear from you soon.

    Regards,
    kris

  • Question : Consolidate Items for Registered MailMar 12, 2014

    I want to buy 4 different designs. Can they be grouped together and sent as 1 registered mail only?

    Answer : [Re] Consolidate Items for Registered Mail

    Noted.

+View all Notice, FAQ, Q&A >>
[MsQueen] G458 - Customizable Name Keychain / Ready Stock
[MsQueen] G458 - Customizable Name Keychain / Ready Stock
Item Q&A
  • Question : SizeJun 04, 2018

    Hi,

    Just received my keyring, but its a bit small than expected. Can this be made bigger? I would like to order more if this can be made bigger.

    Please advise.

    Thanks.

    Answer : [Re] Size

    can make bigger but the price will be higher..

  • Question : Order enquiryJul 25, 2017

    Hi, I would like to order 15-20 pieces. Can I send an email to order everything instead of ordering one by one through the system?

    Answer : [Re] Order enquiry

    yes, pls email me the order to vegenta@hotmail.com.

  • Question : [About Item] Related InquiriesFeb 25, 2017

    So if i want Edwin keychain,i just select qty1 or 5?

    Answer : [Re] [About Item] Related Inquiries

    5 qty

  • Question : Buld Order Inquiry how to place order?Feb 09, 2017

    Hi,
    What is the cost for following Customised keychain order to be delivered to Singapore by 20 Feb 2017. and How do i order it, please assist as soon as possible.

    Attaching the details of the order inquiry.


    thanks
    Shilpa
    Shilpa.tumma@yahoo.com

    Answer : [Re] Buld Order Inquiry how to place order?

    Hi,

    Total words will be 261 + 10 ( for key rings below 5 alphabets).
    Please email your order to vegenta@hotmail.com. Thank you.

    Question : [Re] Buld Order Inquiry how to place order?

    I have email you from my yahoo account with the details. Pls confirm and let me know how to order.

    Answer : [Re] Buld Order Inquiry how to place order?

    Thank you. i have just responded to your email. pls check.

  • Question : Delivery costNov 21, 2016

    Hi, I would like to order 15-20 pieces. Is there a way I could send an email to order everything instead of ordering one by one through the system? Also, is the delivery fee a flat fee for all 15-20 pieces to be delivered to a single address?

    Answer : [Re] Delivery cost

    yes, you can email me the order to vegenta@hotmail.com. One time delivery fee for all order to a single address.

+View all Notice, FAQ, Q&A >>
[MsQueen] G391 - Folding Storage Box Chair★box stool/★Cheap★ footrest/box chair / organizer box/ foldable chair / Ready Stock
[MsQueen] G391 - Folding Storage Box Chair★box stool/★Cheap★ footrest/box chair / organizer box/ foldable chair / Ready Stock
Item Q&A
  • Question : Inquiry for the item from dan****Apr 14, 2018

    What is the material of the top and bottom pls? For blue, which colour is exact? Dark blue or light blue? Thanks

    Answer : [Re] Inquiry for the item from dan****

    My apologies, im not very sure with the material but it should be polyester.

  • Question : load weightJan 06, 2015

    Wat is the maximum load weight tt the storage box chair can carry?

    Answer : [Re] load weight

    It should be able hold up to 10kg of items.

  • Question : GreenJan 31, 2014

    Hi, do you have green? i want to buy orange,blue and green together

    Answer : [Re] Green

    Only colors in the option are available now.
    New stocks will come in after feb 15.

[MsQueen] G337 - Sport Anti Slip Car Pedal Series /  Fast and Easy DIY / Ready stock
[MsQueen] G337 - Sport Anti Slip Car Pedal Series / Fast and Easy DIY / Ready stock
Item Q&A
  • Question : Inquiry for the item from fel****Feb 20, 2018

    Hi can it used on Subaru Forester model?

    Answer : [Re] Inquiry for the item from fel****

    my apologies, im not sure but it should fit most cars as it is adjustable.

  • Question : Can the item be fix onto any vehicle ?Mar 22, 2015

    Hi .
    Im driving a lorry . Can your item be fix onto lorry's pedal ?

    Answer : [Re] Can the item be fix onto any vehicle ?

    Yes, it is adjustable and should fit on most pedal.

  • Question : Material and deliveryFeb 05, 2015

    Hi, what is the material of the pedals? is it aluminium? Do you deliver to dhoby ghaut?

    Answer : [Re] Material and delivery

    Yes, it is aluminium. Deliver islandwide by singpost.

  • Question : Red Manual pedalsAug 29, 2014

    Do you have stocks for the manual Pedal in red?
    thx

    Answer : [Re] Red Manual pedals

    My apologies, red manual is not available at the moment. Hope to hear from you again.

    Question : [Re] Red Manual pedals

    possible for restock and when?

    Answer : [Re] Red Manual pedals

    We will not restock at the moment. You may want to consider silver or blue instead?

    Regards,
    kris

    Question : [Re] Red Manual pedals

    ok. bought silver.thx

    Answer : [Re] Red Manual pedals

    Noted with thanks.

  • Question : installationJul 21, 2014

    How to install? Need to drill holes on pedals or nt?

    Answer : [Re] installation

    No need to drill holes. It is very easy to install.
    By adjusting the grip and fasten it will do.

+View all Notice, FAQ, Q&A >>
[MsQueen] G388 - Portable Travel Hygenie Toothbrush Case / Buy 3 Get 1 Free / Ready Stock
[MsQueen] G388 - Portable Travel Hygenie Toothbrush Case / Buy 3 Get 1 Free / Ready Stock
Item Q&A
[MsQueen] G413 - Retro Picture for Home Deco / Ready stock
[MsQueen] G413 - Retro Picture for Home Deco / Ready stock
Item Q&A
  • Question : Inquiry for the item from lye****Jan 17, 2018

    Dimensions please

    Answer : [Re] Inquiry for the item from lye****

    my apologies, i dun have the measurements now. will update when im back in the office.

[MsQueen] Ap539 - Korean Style Maternity Wear / Ready stock
[MsQueen] Ap539 - Korean Style Maternity Wear / Ready stock
Item Q&A
  • Question : abt itemJan 05, 2018

    hi do you have any email i can contact?

    Answer : [Re] abt item

    You may leave me a msg here. I reply asap.

[MsQueen] G394 - Self Adhesive DIY Designer Wallpaper (Ready to paste) / Ready Stock
[MsQueen] G394 - Self Adhesive DIY Designer Wallpaper (Ready to paste) / Ready Stock
Item Q&A
  • Question : collectionNov 15, 2017

    hi can self collect today?

    Answer : [Re] collection

    Apologies, unable to do self collection tonight. items are in warehouse. If you want, pls order in advance so that i can bring it back. collection available at boon lay ave blk 183d carpark or bus stop on weekday evenings by appointment only.

  • Question : Items DurableJan 29, 2015

    Hi, I would like to check whether the item no.9 is it durable if under sunlight everyday as i'm going to paste it at the walls beside window where there will be sunlight shines in everyday.

    Thank you.

    Answer : [Re] Items Durable

    It should be fine if properly pasted. However if it touches water, it may not last as long. So far i have my wall pasted for 1.5 yrs and still as good.

    Question : [Re] Items Durable

    Ok. Thank you.

    Answer : [Re] Items Durable

    welcome. Hope to hear from you soon.

  • Question : self collectDec 09, 2014

    Hi is it possible to self collect and where if can

    Answer : [Re] self collect

    My apologies, we are unable to provide self collection service at the moment.

  • Question : self collectionJul 20, 2014

    hi there, i m interested in your item is it possible to do a self collection instead of postage?

    Answer : [Re] self collection

    Hi,

    May I know the design and qty you would like to purchase?

    Regards,
    kris

  • Question : Ready to paste wallpaperJul 10, 2014

    Hi do you still have the wallpaper?

    Answer : [Re] Ready to paste wallpaper

    Yes, it is still available.

+View all Notice, FAQ, Q&A >>
[MsQueen] G197 - My Pet Portable Speaker/ Instock / gifts / Cute Pet Speaker / Portable mini Speaker
[MsQueen] G197 - My Pet Portable Speaker/ Instock / gifts / Cute Pet Speaker / Portable mini Speaker
Item Q&A
  • Question : Inquiry for the item from jes****Nov 13, 2017

    Hi

    Is this wireless ? I can play without connecting w wire to my handphone ? Can connect via Bluetooth?

    Answer : [Re] Inquiry for the item from jes****

    no it is not wireless.

  • Question : bulk orderNov 14, 2014

    HI

    would like to make a bulk order purchase for 400 pieces of the cute speaker
    u able to give us a better price ?

    Answer : [Re] bulk order

    For bulk orders, please email us at queen@msqueen.net. Hope to hear from you soon.

    Best Regards,
    kris

  • Question : size measurementsDec 28, 2012

    hi
    may i knw the size measurements for this?
    isit very small?

    Answer : [Re] size measurements

    Size of the speaker is about 6cm x 6cm.

  • Question : soundMar 18, 2012

    Hi, is the sound quality of this speaker good?

    Answer : [Re] sound

    Hi,

    It is good in my point of view for portable speaker. Hope to hear from you soon.

    Regards,
    kris

    Question : [Re] sound

    Hi, im interested to get this product, but because there are lack of information. things like what is inclusive of it? is it inclusive of a 3.5mm audio jack for me to connect from the speaker to my laptop? Or do i have to purchase the audio jack by myself?

    Thanks

    Answer : [Re] sound

    Yes, 3.5mm audio jack is included.
    Hope to hear from you soon.

    Regards,
    Kris

[MsQueen] G409 - Safety table edge guard door stopper / corner Protector / Edge Protector / Ready stock
[MsQueen] G409 - Safety table edge guard door stopper / corner Protector / Edge Protector / Ready stock
Item Q&A
  • Question : DimensionOct 09, 2017

    Hi pleae advise on dimension 2m by ? what is the width & thickness?

    Answer : [Re] Dimension

    thickness is about 3cm

  • Question : FreeApr 17, 2016

    Hi so I order 3 multipurpose strips and I will receive one free right. It will be the same colour that I order?

    Answer : [Re] Free

    yes, u will get 4pcs in total. free gift colors will be the same.

  • Question : Edge Protector LengthDec 16, 2015

    Hi, I would like to check with you the length of the edge protector. thank you.

    Answer : [Re] Edge Protector Length

    About 2m long.

  • Question : DimentionsMay 11, 2015

    Hi,
    Can I confirm this is the 35x35x12 mm version and not the 25x25x8mm version?
    I am looking for a minimum thickness of 12mm.
    Please advise.
    Regards

    Answer : [Re] Dimentions

    This is not the 35mm version..

  • Question : [Delivery]Apr 25, 2015

    Hi
    I purchased cream color corner tape 2 months ago and still waiting for delivery
    Would you let me know when I can get delivery?

    Answer : [Re] [Delivery]

    My apologies, we are unable to retreive your information as it is 2 month ago. Please check with qoo10 customer service for assistance.

+View all Notice, FAQ, Q&A >>
[MsQueen] G465 - Customized Pokemon Go Aiming Aid / Ready Stock
[MsQueen] G465 - Customized Pokemon Go Aiming Aid / Ready Stock
Item Q&A
  • Question : upgrade bearingsFeb 18, 2017

    There wasnt any options to upgrade bearings...........

    Answer : [Re] upgrade bearings

    Just added.

[MsQueen] 3D11 - Customized Milk Bottle Holder suitable for Avent Bottles / Ready Stock
[MsQueen] 3D11 - Customized Milk Bottle Holder suitable for Avent Bottles / Ready Stock
Item Q&A
[MsQueen] G298 ~ Professional Nail Dryer / Ready Stock
[MsQueen] G298 ~ Professional Nail Dryer / Ready Stock
Item Q&A
  • Question : Professional Nail DryerOct 28, 2016

    Dear Seller,
    is the stock still available for this?

    Answer : [Re] Professional Nail Dryer

    Yes, it is still available. Hope to hear from you soon.

  • Question : Eda receiveOct 25, 2013

    When can i receive the item if i order today?

    Answer : [Re] Eda receive

    May i know your order number?

    Question : [Re] Eda receive

    My order no. is 37268874

    Answer : [Re] Eda receive

    Hi,

    It will takes about 3-4 working days for normal mail to reach you.

    Regards,
    kris

  • Question : item receviceJun 04, 2013

    Ya …just 3 to 4 day …today I already saw my item …Thank …will buy again

    Answer : [Re] item recevice

    Thanks. Hope to hear from you again.

  • Question : item spoilMar 11, 2013

    Hi Seller

    i just received my nail dryer...but is spoil.. i have attach a pic of the item...please take a look

    Answer : [Re] item spoil

    Hi,

    It can be fix back. Put the spring on one of the pointed pin. Place the holder down and click it in place will do.

    Question : [Re] item spoil

    but there is a crack...the thing keep on drop out...as in the pic..i circle it out..

    Answer : [Re] item spoil

    Noted. Please sent the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange immediately.

    Best Regards,
    kris

  • Question : Item should be checked before shipmentMar 07, 2013

    I find your request for us to mail back the item highly inconvenient and inconsiderate.
    The item should be checked before shipment. The inconvenience and additional mailing back cost are unacceptable occurrence for your lack of quality control.
    I have inserted new batteries n tried several times but your set is confirmed faulty.
    Please suggest other alternative to your previous suggestion.

    I look forward to hearing from you.

    Answer : [Re] Item should be checked before shipment

    Hi,

    Please understand that it is our standard procedure 1 to 1 exchange. We will need to check item before we can proceed on with the exchange. We are not able to just sent a replacement without confirmation. There a lot orders everyday and it is not possible for us to check every single order one by one before proceed on with the packing. Please mail item back via normal post. If fault is found, we will refund the postage fee. Your understanding will be appreciated.

    Regards,
    kris

+View all Notice, FAQ, Q&A >>
[MsQueen]Ap549 - Flowery Kimono Lingerie / Ladies Sleepwear/ Ready Stock
[MsQueen]Ap549 - Flowery Kimono Lingerie / Ladies Sleepwear/ Ready Stock
Item Q&A
  • Question : This one have stock?Oct 03, 2016

    Hi, does AP470 and AP549 have stock?

    Answer : [Re] This one have stock?

    Ap549 is available. Ap470 is out of stock. Hope to hear from you soon.