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Item	Question & Answer
[MsQueen] G119 - Romantic Heart Box Paper Rose Soap Item Q&A	Question : Inquiry for the item from ang***Sep 21, 2019 Hi got purple color? Answer :* [Re] Inquiry for the item from ang**** Apologies, item was sold out. Sorry for the late response. Question : Inquiry for the item from kar***Mar 10, 2018 How to select colour ? Answer :* [Re] Inquiry for the item from kar**** random color only. Question : Cost of 1 boxAug 28, 2014 How much is it actually for 1 box? Answer : [Re] Cost of 1 box $4.90 per box. Question : [Re] Cost of 1 box Strange...why the total amount by qoo10 of 8 boxes is $63.20 with $3 shipping? Answer : [Re] Cost of 1 box Hi, Would you want to place your order by email to queen@msqueen.net instead? Regards, kris Question : About rose hand soapAug 28, 2014 Hi what colours of the hand soap do you have? What fragrance are they? Answer : [Re] About rose hand soap Available colours are green,yellow,blue and orange. My apologies, iam unsure of the fragrance smell.
[MsQueen] AP442 - Korean Harem Pants / Sporty Pants / Loose Fit / Aladdin Pants Item Q&A	Question : Inquiry for the item from don***Jul 13, 2019 Hi, your shipping stated is $4.30 (registered mail), but I have to choose normal mail in my option, and have to add $2.50 if I want registered. Does this mean normal mail is $4.30 and registered mail is $6.80? Please see attachment for screenshot. Question :* Dark greyDec 05, 2015 Hi is dark gray size s avail ? As it is still can be chose in the option just that your narration said not avail. Kindly advise. Thanks Answer : [Re] Dark grey Dark grey sold out. Question : Measurement for size sMar 23, 2014 Hi can provide the measurement for size s? Is there any picture for blue colour? Answer : [Re] Measurement for size s Length is about 82cm and waist is 26inches. We do not have picture for blue. Regards, kris Question : VoucherMar 04, 2014 Hi I have received your item, thanks. There is a 20% voucher given but I cannot load your website so I cannot use your voucher to buy things. I don't know which is cheaper to get, from qoo10 or 20% from your website directly. Answer : [Re] Voucher Hi, Our website can only use with window platform with flash player installed. Voucher can only be use within our website and not valid for purchase via qoo10. Hope to hear from you again. Regards, kris Question : hip sizeFeb 20, 2014 whats the hip size for size L and XL pls thx Answer : [Re] hip size L : 106cm XL: 112cm Question : SizeDec 27, 2013 How big is the XL pant? Answer : [Re] Size XL is suitable for waist 32-34". Question : when will the item arriveDec 16, 2013 hi, i just ordered one item, just want to check how long will it take to arrive. Answer : [Re] when will the item arrive Hi, It will takes about 3-4 working for parcel to reach you via normal mail. However, it is safer to opt for registered mail during peak period. It will take just 2-3 working days for registered mail. Regards, kris Question : Colours available n size measurementDec 07, 2013 Hi seller, What colors is available now n pls advise the measurements for size S n M. Thks! Answer : [Re] Colours available n size measurement Hi, Only one size (freesize) for this design. Regards, kris Question : Stock in Black?Nov 29, 2013 Hi Seller, I am interested in getting 3pcs XL(1 dark grey, 1 grey & 1 Black) . Can I check with you, do u still have black, size XL in stock? Thanks! Answer : [Re] Stock in Black? Hi, XL only available in grey and blue. Hope to hear from you soon. Best Regards, Kris Question : SizeJun 09, 2013 Do you still have color in M size? Answer : [Re] Size M size sold out. Question : Dark greyMay 23, 2013 Don't you have XL for dark grey? Answer : [Re] Dark grey Hi, Only Grey is left for XL now. Question : EnquiryMay 11, 2013 Hi, Can I know what is the measurements for XL? Thanks, Leandra Answer : [Re] Enquiry XL is suitable for 30-32. Question : dark greyMar 29, 2013 Do u have dark grey, size s in stock? Answer : [Re] dark grey hi, I will check and update you on Monday when im back in the office. Dark grey is not available. Only grey, black, blue and purple is available now for s size. Question : Measurements pleaseMar 13, 2013 Hi there, May I know for the Sz Medium and Large, what are the following measurements? 1) hip 2) bottom leg hem 3) crotch height I am a medium but for certain styles I like to wear it a little low waist, so trying to decide between M and L. Thanks! Answer : [Re] Measurements please I will check and update you tomorrow when im back in the office. Hi, M size: Hip: 53cm (1 side) Length: 75cm Bottom width: 15cm L size: Hip:56cm (1 side) Length: 75cm Bottom : 16cm Question : size problemJan 09, 2013 hi if i receive the pants but realize the size too small for me ist possible to change it? n how to change? Answer : [Re] size problem May I have your order number and date of purchase? Hope to hear from you soon. Regards, Kris Question : [Re] size problem hi! i havent order it i just mean it (if). thx Answer : [Re] size problem Hi, You will have to submit an enquiry and sent the item back in it's original condition and attached the require stamp to it for the exchange. After we receive and check the return item, we will then proceed with the exchange. Question : checking the sizeDec 30, 2012 hi my hip is 98cm can i know wat size shd i take? Answer : [Re] checking the size Hi, May I know your waist measurement? Question : ColorJun 21, 2012 Hihi, I have purchased this item previously from you. By any chance would you still have stock for black color? Answer : [Re] Color May I know what size you are looking for? Regards, Kris Question : [Re] Color Size XL Answer : [Re] Color I will check and update you tomorrow. Regards, kris Hi, Yes, it is available but limited in qty. Hope to hear from you soon. Regards, kris Question : [Re] Color Hi Kris, Yes, i am interested in getting it. Should i purchase through your item link? Thanks. Elin Answer : [Re] Color Yes, please. Hope to hear from you soon. Regards, kris Question : Length os S and MMar 25, 2012 Hi i saw that S is for size 26-28 inches but may i know the length for it? And what do you mean by MSQUEEN EXPRESS IS TEMPORAILY UNAVAILABLE ( From : 15 March 2012 onwards)? Around how long will i be able to receive my item? thanks Answer : [Re] Length os S and M Hi, MsQueen Express is our very own courier service. Your goods will still be send to you on the listed date via singpost. Hence, you will receive the item in about 2-3 working days. Lenght of S and M is about 70 - 71cm. Regards, kris Question : Colour (Dark grey/blue/purple)Mar 22, 2012 I received the grey pant yesterday. Happy with it and would like to purchase one more in other colours. Can you show me how the dark grey,blue and purple look like? Thanks! Answer : [Re] Colour (Dark grey/blue/purple) Hi, My apology. We do not have picture for other colours at the moment. Hope to hear from you again. Best Regards, Kris Question : size and lengthMar 06, 2012 hi, what is the waist, hip, thigh and length measurement for size L and XL@ not sure which to get. thanks! Answer : [Re] size and length Hi, I can only give you the measurement by tomorrow when im back in the warehouse. Length measurement:70-71cm Hip measurement: 60-62cm (one side) Size : L for 30" to 32" XL for 32" to 34" Hope to hear from you soon. Question : ColourFeb 29, 2012 Hi, I know only 3 colours are available now. Any chances that there will be black available anytime soon? Answer : [Re] Colour Black is not available now. We do have some dark grey available in stock now. I will update it in awhile time. Please check again. Hope to hear from you soon. Regards, Kris Question : The length n sizeFeb 27, 2012 Hi, May i know what the size for M? & may i know what the length of M size? izzit rubber on the waist pant? Thanks, iryana Answer : [Re] The length n size Size for M is suitable for waist 26-28. Length is about 74cm. Hope to hear from you soon. Regards, Kris Question : sizingJan 17, 2012 Hi, I just received my order but the sizing was very tight and would like to know whether can I exchange for a bigger size? Answer : [Re] sizing Hi, Yes, it is possible. Please send the product back in it's orginal plastic bag condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for exchange with a require postage stamp of $1.50. After we receive and check the condition of the return item, we will proceed with the exchange. Regards, kris Question : MeasurementsJan 17, 2012 What is the measurements for the different sizes?? Answer : [Re] Measurements S" is for 24" tp 26" M" is for 26" to 28" L" is for 28" to 30" XL" is for 30" to 32" Hope to hear from you soon. Regards, Kris Question : MeasurementsDec 11, 2011 What about the measurements of the pants at the hip areas? Answer : [Re] Measurements Hi, We will have to check tomorrow when in store.May I know which size are you enquiring? Regards, kris Question : SizesDec 11, 2011 Hello may I know the exact dimensions for all sizes? Answer : [Re] Sizes S is for size 26-28 inches M is for size 28-30 inches L is for size 30-32 inches XL is for size 32-34 inches +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] Woman Hand bag ★Tote Shoulder Bags ★Sling Bag ★Canvas Bag ★ PU Leather Bag ★Shoulder Check Item Q&A	Question : Inquiry for the item from 243***Mar 27, 2019 Hi Seller, Item B22 Brown Colour got stock? i want to order the item. Question :* Inquiry for the item from was***Jan 30, 2018 Item no B66 available? Answer :* [Re] Inquiry for the item from was**** b66 was out of stock. Question : B35 materialFeb 03, 2014 Hi, may i know the material of B35? Answer : [Re] B35 material Hi, The material is PU Leather. Hope to hear from you soon. Question : inquiryOct 02, 2013 Hi, can I know the weight of item B68? Thank you. Answer : [Re] inquiry Hi, I will check and update you tomorrow when im back in the office. It is about 600g. Question : colorJan 28, 2013 I would like to know the availability color of item B37, tq Answer : [Re] color Only greenish grey (colour shown on picture) is available now. Hope to hear from you soon. Regards, Kris Question : [Re] color Thanks for reply. well, i prefer black colour Answer : [Re] color Noted with thanks. Hope to hear from you again.
[MsQueen] G191 - ATH-ON3 Trendy Adjustable Headphone/ Earphone Item Q&A	Question : Inquiry for the item from lai***Mar 11, 2019 Secret Inquiry Question :* Colour of ItemMar 26, 2015 Hi, May I know if the colour at the bottom left corner still available? It is the blue-greenish colour. A fast reply would be much appreciated. Thank you! Regards, Hani Amalia Answer : [Re] Colour of Item Yes, it is green colour. Please check our option for colours that are available. Hope to hear from you soon. Question : EnquiryMar 31, 2014 Hi, if i want to purchase 3 of the onto headphones, do i have to pay for shipping for every single one? it's like paying for 3 times postage. Answer : [Re] Enquiry Hi, The postage and handling fee is inclusive of qoo10 commission, taxes and postage fee which will increase as qty purchased. If you would like a lower postage fee, please email us your orders via queen@msqueen.net. Regards, Kris Question : exchange/refundAug 07, 2013 Order no: 35202043 Answer : [Re] exchange/refund Our earphone is same quality as before. It is without adjectable knob. As for the length, it is not possible to 100% the same as it is produce batch by batch. We will appreciate for your understanding. Question : exchange/refund?Aug 06, 2013 Hi, this earphone seems a little odd. I just receive a day ago and i found out the earphone wire is shorter than the one i have previously(although they are the same). Also, it don't have this 'stopper' to stop the splitting of wire thus the wire have split widely... please advice and i will appreciate a refund/exchange Answer : [Re] exchange/refund? May I have your order number? Question : sent out earphones without sponge todayJul 22, 2013 Good afternoon, I have just sent out th faulty earphone (one side without sponge) to the address which you have provided. Kindly replace the headphones or refund the money. Thank you very much. Answer : [Re] sent out earphones without sponge today Noted with thanks. We will proceed on with the exchange after we receive and check the return item. Question : One side of the ear do not spongeJul 10, 2013 Good evening, I just received my headphones and one of the sponge is not there. Kindly refer to the picture attached and advice on how I can get a replacement for the product. Kindly advise. Answer : [Re] One side of the ear do not sponge Hi, Please mail the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange immediately. Best Regards, Kris Question : Sound abit softMay 08, 2013 Hi, I have received the headphones. But noticed that the sound from the headphone is abit soft. Is it faulty? Answer : [Re] Sound abit soft Hi, It will depend on the volume of the device that you are using it with. You may want to try it on other devices or CD audio. Question : Sponge came offApr 17, 2013 I received my 2 order yesterday, took 1 out of the packaging n was about to try it out, the sponge totally came off... and the other when i tried it out yesterday it was fine bt tis morning when i use sometimes got sound sometime dont have... Please help. Answer : [Re] Sponge came off Hi, This the first time we have encounter such issue for this product. Please mail the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for returning. After we receive and check the return item, we will proceed on with the exchange immediately. Regards, Kris Question : Where is my item?Feb 05, 2013 I have yet to receive my item. It has been a week already. Pls advise. Thanks. Answer : [Re] Where is my item? Hi, Your parcel was posted out on the listed date. By right it should have reached you. We took pictures for all our parcels before posting them out at singpost office. I have attached your parcel's pictures for your reference. Due to peak period, it may take slightly longer time to get the parcel delivered. If you did not receive it by this week. Please check with your local zone post office for any lost or rejected mail to your address. regards, kris Question : spolitJan 14, 2013 Hi ,just bought the headphone two weeks ago ,used one twice n now one side no sound . Can i request for an exchange ? if yes whats the procedure ,pls advise..tks Answer : [Re] spolit Hi, My apologies, we can only do an exchange for item within 14 working days upon delivered. Your item was purchased on Dec 19 and delivered on Dec 24. Item was used for more then 14 days. Hence, we will not able to do an exchange for you. Regards, kris Question : COUPON Dec 28, 2012 Recieved the headphones and it comes with a coupon , have registed as a member but cant find this headphones ,wish to order another pc ..pls advise Answer : [Re] COUPON Hi, Please sent us your order via queen@msqueen.net. we will take your orders via email. Thank you. Regards, Kris Question : ColoursDec 26, 2012 Do you have the teal colour in your picture? Answer : [Re] Colours Hi, All colours available are listed in the option. Hope to hear from you soon. Regards, kris Question : Shipping Dec 12, 2012 hi , tot its free delivery ,hw come when i try to do purchasing it promt out $2.-2.50 shipping charges . Pls kindly advised how to purchase 2 different colours in one order ? Answer : [Re] Shipping Hi, My apologies, the promotion is over and we have not updated the promotion status. Sorry for the misunderstanding. Question : HeadphonesNov 12, 2012 Hi, will it be possbile if you can put the headphones with the packaging in a small box? I'm planning to gift this to my friend for his birthday. Answer : [Re] Headphones Hi, my apologies, the earphone does not come with boxes and do not have the box that match the size of the earphone. Question : Pay by PayPalNov 05, 2012 May I change the mode of paymeny. I would like to pay by PayPal instead of eNETs. Sorry for the inconvenient. I'm new here. Thank you. Answer : [Re] Pay by PayPal Hi Nur, For payment matters, you will have to email Gmarket directly as it is not within our control. Hope to hear from you again. Regards, Kris Question : Item faultyOct 17, 2012 one of the headphones i purchased from you is faulty. It's lope-sided and it can't turn. i'd like to request for an exchange. please get back to me asap. Answer : [Re] Item faulty Hi, Please sent the item back in it's original package condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange immediately. Regards, kris Question : StockOct 13, 2012 Hey! May I know how many stocks you have for each color? Answer : [Re] Stock May i know which colour you want and the number of quantity you would like to purchase? Question : Is it compatible for iphone 3gs?Aug 20, 2012 Is it compatible for iphone 3gs? Answer : [Re] Is it compatible for iphone 3gs? Yes, it is. Question : Headphone sponge black colour?Dec 05, 2011 Hi seller, i would like to check with you,Is it the onto headphone sponge shown as pic( black colour)? And is there other colour other than black,pink,white,blue,yellow and green? Please reply asap. Thankyou. Answer : [Re] Headphone sponge black colour? Yes, it is black as shown. Hope to hear from you soon. Regards, kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] AC50 - Sweet Candy Colour Trendy Belt Item Q&A	Question : Inquiry for the item from Rit***Jan 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Rit**** Secret Inquiry Question : no colors?Mar 26, 2016 Hi, only 2 colors? Answer : [Re] no colors? yes, only left 2 colors . Question : beltFeb 03, 2013 May i know how long is the belt? Answer : [Re] belt I will check tomorrow when im back in the office. Length of AC50 is 125cm.
[MsQueen] G399 - 3D Cartoon Wall Sticker Clocks/ Spiderman /Rabbit / Owl/ Ready Stock Item Q&A	Question : Inquiry for the item from off***Dec 02, 2018 Hi Seller, will you restock the spiderman design? Thanks. Answer :* [Re] Inquiry for the item from off**** no restocking. Question : Inquiry for the item from ann***Aug 18, 2018 Hi do u have the spiderman clock? Answer :* [Re] Inquiry for the item from ann**** yes, should be available. Question : [Re] Inquiry for the item from ann**** Don't have the option for spiderman Answer : [Re] Inquiry for the item from ann**** My apologies, item sold out. Question : spiderman stockDec 11, 2014 hi, may i know when will you have stock for Spiderman design? Answer : [Re] spiderman stock New stock may reach us in about 2 weeks time.
[MsQueen] Quality Apparels at Clearance Price!!/ Limited stock / Ready Stock Item Q&A	Question : sal***会员的咨询。Nov 29, 2018 Ap322 的衣有有胸围 86 号的吗？请速回复谢谢。 Answer :* [Re] sal***会员的咨询。不太清楚。。你可以查看下。 Question :* Size & Material:Jul 01, 2016 Hi, My Bust: 36, herewith the questions: AP153: Bust 80-82 cm - what is the fabric? and is it stretchable? AP232: Bust 74-76 cm - what is the fabric? and is it stretchable? Is this meant for skinny person? AP293 - what is the fabric? AP325: Bust 66-68 cm - what is the fabric? and is it stretchable? Is this meant for skinny person? AP393: Bust: 70-72 cm - what is the fabric? and is it stretchable? Is this meant for skinny person? Thank you. Answer : [Re] Size & Material: ap153 cotton mix, ap232 chiffon sold out, ap293 chiffon, ap325 cotton mix, ap393 cotton mix. all designs are suitable for s to m size only. Question : [Re] Size & Material: Thank you for your prompt response. Answer : [Re] Size & Material: welcome Question : Ap144May 21, 2014 As i am M size can tis Ap144 fit me? Answer : [Re] Ap144 Yes, it would should fit M size. Question : still in stock?May 21, 2014 For Ap144 do u have stock? Wat material is it? Is it cum in free size for tis design? As i see review asking will they stock cum again n as i see u told them is a clearence stock so u will not repenish again so i wonder do u still have tis stock in hand now? Answer : [Re] still in stock? Hi, All apparels are on clearance. We will not replenish any new stocks. If the item is still in option, it should be available. Regards, Kris Question : pls adviseMay 21, 2014 Hi ur Ap144 is it cum wit 2piece? N wat colour is tis for tis 2piece? N does it need to wear wit jean or tight or is it long enough to cover d buttock? Or is it very short tat u need to wear something inside? Answer : [Re] pls advise Yes, it is 2 pieces. You may wear with jean if you find it too short. Question : hiMay 19, 2014 still selling or..? AP272 free size? material is.....? where is it made? tks Answer : [Re] hi Hi, Yes, it is free size. Material is ciffion. Made in china. Regards, Kris Question : AP 245Apr 12, 2014 Hi, what's the material for this item? Stretchable?? Thks in adv. Answer : [Re] AP 245 Hi, It is cotton and slightly stretchable. Hope to hear from you soon. Regards, kris Question : AP144Mar 31, 2014 Hi for AP144when will d stock arrived? N if I am a M size person can tis fit me? Answer : [Re] AP144 Hi, All clearance items will not be replenish. Hope to hear from you again. Regards, kris Question : Ap322Mar 23, 2014 Hi, Please advise the material for this dress. Is this stretchable ? Thanks Eileen Answer : [Re] Ap322 Ap322 was sold out. Hope to hear from you again. Best Regrds, Kris Question : Ap144Mar 23, 2014 Hi, Please advise more detail as below: 1) the length 66-68cm is mean the outer or internal lace length? 2) the bust 74-76cm is mean the outer piece or internal piece ? 3) is this the S size, as I normally wear S size 4) the outer piece is pink or beige ? Can the flower be remove? Thanks Eileen Answer : [Re] Ap144 Hi, 1) External Length. 2) Internal Bust. 3) S size should be able to fit in. 4) Pink 5) Sew on but can remove with a cut. Regards, Kris Question : AP144Mar 03, 2014 ap144 isit a dress or a top? where are your clothes imported from? is there any chance to make the pic nearer so i can see better like clicking to enlarge? thanks Answer : [Re] AP144 Hi, It is 2 piece dress from HK. We do not have enlarge version of it. Hope to hear from you soon. Best Regards, kris Question : InquiryDec 29, 2013 Hi, may I know if Ap144 is 2pcs or just the top/dress? Thank you. Answer : [Re] Inquiry 2pcs top. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G418 - Casual slippers / Ready stock Item Q&A	Question : Inquiry for the item from Mai***Nov 13, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from Mai**** Secret Inquiry Question : Red/BlackJul 13, 2014 hi seller, the picture with red base mixed with black is which colour option? thanks Answer : [Re] Red/Black Red. Question : [Re] Red/Black Just to confirm.. I placed 2 slippers in cart and e shipping charges went up to $6.10. Is that correct? Answer : [Re] Red/Black Yes, it is correct. ($1.80 x 2pcs)normal + $2.50 (registered fee) Postage and handling $1.80 is inclusive of qoo10 commission, tax and postage cost which will increase as qty purchase. registered fee is one time charges.
[MsQueen] B76 - Korean Stylist PU Leather Backpack / Shoulder Bag / Ready stock Item Q&A	Question : Inquiry for the item from sno***Nov 08, 2018 Hi, can i have the dimension and weight for ladies black bag? Answer :* [Re] Inquiry for the item from sno**** Apologies, this design has just sold out. Question : Water bottle compartmentJul 29, 2014 Hi, I'm keen to make a purchase, However before that, I would just like to check if there is a water bottle compartment at the side of the bag, as the picture shown does not provide a clear resolution on it. Answer : [Re] Water bottle compartment There are compartment on the sides but i am unsure if it will fit in water bottle. Regards, kris Question : ColourMar 04, 2014 Hi, I would like to know if you have black colour? Answer : [Re] Colour Only brown is available for now. Question : [Re] Colour Is there a rough date when will you have black for it? Answer : [Re] Colour We will not bring in black colour for the time being as we still have enough stocks for sale. Regards, kris Question : SmellMar 03, 2014 Is there still any smell after long use? Answer : [Re] Smell Hi, It is normal for leather product to have some smell but it will lighten after certain period. Regards, kris Question : colorFeb 17, 2014 Do u have in black color but in men sizes? Answer : [Re] color Dear customer Your inquiry will soon be confirmed and answered by the seller. ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team. Thanks & Best regards P.S. The information is also sent to the seller to meditate this case Question : item not receiveSep 06, 2013 Hi, my order no is 35968336, i track the item it says item receive but i have not receive the item, kindly pls chk whether the address u send is correct? Answer : [Re] item not receive Hi, Your item was post via registered mail with tracking number RC127342545SG. Please check if the address given is correct. Please kindly contact singpost with the tracking numbers given to trace and retrive your parcel. Regards, Kris Question : Ladies bag sizeAug 10, 2013 Hi, may I know how much smaller is the ladies bag? Can I have the dimensions? Thanks in advance. Answer : [Re] Ladies bag size I will check and update you tomorrow. Measurement: 50cmx37cmx13cm Question : Men bagJun 17, 2013 Hi, is there a much faster way to get hold of the bag if I were to make purchase today? I would need it before the weekend. Thanks Answer : [Re] Men bag Hi, If you opt for express service, you will be able to receive tomorrow evening. Regards, kris Question : Handle tear off when carryingMay 23, 2013 My order nos is 33428282. I have received my backpack yesterday. The handle tear off when I'm carrying it while walking to buy thing. Can I change and how to change? Answer : [Re] Handle tear off when carrying Hi, Yes, it is possible. Please sent the item back in it's original condition to Vbox882502 Spore919191 within 5 working days. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange. Regards, kris Question : [Re] Handle tear off when carrying this bag have a fishy smell, can I change to other thing with the same amount? Answer : [Re] Handle tear off when carrying My apologies, we can only replace the same item. Question : dimension for male bagMar 18, 2013 hi, can advise on the dimension of the male bag please, thank you. Answer : [Re] dimension for male bag Hi, Measurement is 46cm x 35cm x 17cm. Hope to hear from you soon. Question : Dimension of BagFeb 24, 2013 Hi there, May I know the dimension of the female and male bag? Thank you. Answer : [Re] Dimension of Bag Hi, I will update you on Monday when im back in the office. Hi, Measurement: 46cm x 35cm x 17cm Question : Item DifferenceFeb 10, 2013 Hi. I notice there is a man's version of the bag. May I know how is it different from the ladies'? I see some of the pics display the bag as black but it seems like the options for both ladies and mens are brown in color. Please advice. Thanks! Answer : [Re] Item Difference Man's version is bigger in size. Hope to hear from you soon. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G150 - Latest Korean Fancy Rainbow Clip / Buy 5 Get 1 Free Item Q&A	Question : rainbow pensAug 08, 2018 Hi. I would like to order 50 rainbow pens. But it states that selection will be random. Can I secure 50 rainbow? Answer : [Re] rainbow pens no more rainbow design. random design only. Question : Order No: 221628345Jul 14, 2017 Hi Seller, My order is dated since 9 July, it has been abt a week, may i know when exactly are u going to ship out my pens? If u are not able to deliver on time, then i will cancel order. Thx~ Answer : [Re] Order No: 221628345 My apologies, the item was posted out as listed date. by right, it should have reached you. if you truly did not received the item, pls submit your non receive claim and i will proceed with the refund. Question : [Re] Order No: 221628345 U mean u have already mailed out my item? But the status still showed 'shipping requested' now! Anyway till now, still no sight of the item at all, i have proceed to cancel the order, pls approve the refund. Thanks~ Answer : [Re] Order No: 221628345 pls submit for refund or cancellation on your side i dun have any pending orders in my qsm. it could be a system error and i can't do anything about it. when i received the claim, i will proceed with the refund if there is the order in the record. thanks. Question : orderOct 10, 2013 hi, please process my order asap, urgently need the pens as gifts. thanks alot! Answer : [Re] order Noted with thanks. Question : RainbowMar 29, 2013 Hi... do u still have the rainbow design? Answer : [Re] Rainbow Yes, it is available now. But we will only give out in random designs. Question : Order No.: 30430809Jan 04, 2013 Hi, I have received your pens today. However, one is spoiled. Could you resend a new one to me. Thanks. Much appreciated. Answer : [Re] Order No.: 30430809 Hi, May I know what is wrong with the pen? Regards, kris Question : itemJan 02, 2013 Hi If I would like to purchase a total 15 pens, with the promotion of buy 5 get 1 free I will have 18pens all together, is it possible to get 3 sets of the 6 pens? Regards Answer : [Re] item Yes, we will try out best to give as request. Question : ItemDec 17, 2012 Hi seller, But I paid $6+ for only 2 pens? Isn't one only $0.80? Answer : [Re] Item Dear customer, You have opt 2 times for registered mail which is $5.00. The item itself cost $0.80/pc. Total chargeable is $6.60. Question : ItemsDec 15, 2012 Hi, I only received 2 pens when I ordered 2 sets of the pen? I paid $6+ for the pens so it should be 2 sets right? Answer : [Re] Items Hi, The pen only for sale on per piece basis. It is never sold in set. Question : received 2 pens with defectApr 25, 2012 Hi Seller, I received 2 pens with defect. For the rainbow pen, the rainbow pic come off. For the wing pen, the pic of the wing is off. Please send me another 2 pens of the same design as replacement. Will confirm receipt when i receive the 2 replacement pens. Thanks Answer : [Re] received 2 pens with defect Hi, please send me the picture for the broken wing pen as well. Thanks. Regards, Kris Question : [Re] received 2 pens with defect hi seller, For the wing pen, the printing is smeared. please refer to attahced. Answer : [Re] received 2 pens with defect Hi, Our company policy is one to one exchange. Please send both items back to Vbox882502 Spore 919191. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange as well as refund $0.26 for the postage required for the return. Regards, kris Question : [Re] received 2 pens with defect hi seller did u receive the 2 pens with defect that r posted to u? If yes, can I know when will I be able to receive the 2 replacement pens? thanks Answer : [Re] received 2 pens with defect Hi, Yes, we did receive the return pen. But the order number that you have written back is not correct. Hence, we have problem tracing the order and return address. We will pack and send it out tomorrow. Regards, kris completed. Question : [Re] received 2 pens with defect received the 2 replacement pens. Answer : [Re] received 2 pens with defect Noted. Hope to hear from you again. best regards, kris Question : Enquiry for bulk purchase of pens.Apr 22, 2012 Hi, May I just check with you if I were to purchase the pens in bulk (170 pieces), will I be able to receive some discount (besides the Buy 5 get 1 free offer) and how long would the delivery take? Answer : [Re] Enquiry for bulk purchase of pens. Hi, For this item, we have already given the best discount with free delivery. However, if you purchase direct from us via email. We have give a 10% discount off total bill. For bulky order, normally it will takes about 1-2 weeks for delivery. Hope to hear from you soon. Regards, Kris Question : DesignsApr 06, 2012 Hi, I bought 15 pens the previous time and know that there are total of 6 different designs. As I'm thinking to buy another 5. Can you advise whether I can have each design 1 pen meaning a set of the 6 different designs since it is buy 5 get 1 free? Answer : [Re] Designs Hi, Currently we left just 5 design. You can state what you prefer on customer memo. 1st and 2nd choice. We will try our best to provide as requested. Hope to hear from you soon. Regards, kris Question : the pensMar 15, 2012 can i ask if the pens are delivered? Answer : [Re] the pens Hi, Your parcel is mail out on 23/02/2012.By right you should have received it. We have took pictures of all our parcels before sending them out in Singpost office. I have attached your parcel picture for your referance. Please check. Regards, Kris Question : about my itemsMar 14, 2012 have checked and i only received 11 pens. sorry for starting a new thread, as i am unable to reply to the previous one. order no.: 24665350 thanks! Answer : [Re] about my items Noted. I will send one more to you today. Regards, kris Question : about my itemsMar 13, 2012 hi, i bot a total of 10 pens. and according to the promo when i bought these pens, its buy 5 get 1 free. therefore, i should be getting 2 pens free since i bought 10 pens. however, i just received my items and realized that i was only given 1 pen free. pls check and revert asap. thanks! order no.: 24665350 Answer : [Re] about my items Hi, There could be a mistake during packing. I will check with the packer tomorrow. Regards, kris Hi, I have check with the packer. She has claim that she has counted the qty and highlighted the qty before packing them. May I know when did you receive the item? Please kindly check again if the quantity is correct. Regards, Kris Question : colour of the ink.Jan 29, 2012 Are they all in blue or black ink? Answer : [Re] colour of the ink. Hi, It is blue ink. Question : Korean Fun Candy PenNov 24, 2011 Dear Sir / Madam, I understand that the Korean Fun Candy Pen is usually sent to a customer in random. I am considering buying 50 pens, but I do not like some designs. Can I request for only certain designs to be sent to me only? Please advise, thanks! Warm Regards, Ms En Hui Answer : [Re] Korean Fun Candy Pen Hi, All designs are given out in good mix of even colours. If we provide only a certain fix selection of designs, some of the colours may end up not balance. Regards, Kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] H25 - Heel Pad Cushion Gel Insole prevent Pain Foot Care Soles Cushion pad / Buy 3 Get 1 Free!! Item Q&A	Question : Inquiry for the item from toh***Jun 22, 2018 How come shipping fees $2.40 instead of $0.80 when i try to place order for 3pcs? Is it buy 3 get 1 free? Answer :* [Re] Inquiry for the item from toh**** shipping fee will increase as qty purchase.. yes buy 3 get 1 free. total 4pcs. Question : Cust no. 80982962Nov 15, 2012 Can you help me to remove this order? I accidentally purchased twice Answer : [Re] Cust no. 80982962 Ok noted. Question : Insufficient PostageAug 18, 2012 I have checked with Singapore Post this morning and realised that the item does not have sufficient postage and was made to pay $1.30. I hereby attached the photo of the notice indicated by Singapore Post. Please advise. Answer : [Re] Insufficient Postage Hi, My apology. There could be an error. We will refund you $1.30 via i-banking. Please provide us with your bank details preferable to be POSB. Sorry for the inconvenience caused. Regards, kris Question : [Re] Insufficient Postage Noted. Please transfer to posb savings account, 183-14013-2. Thanks. Answer : [Re] Insufficient Postage Noted. I will transfer now. Question : [Re] Insufficient Postage Thank you for your prompt reply! I have received it! Answer : [Re] Insufficient Postage No problem. Question : DeliveryAug 17, 2012 I have not received the item to-date. Please advise. Answer : [Re] Delivery Hi, Your parcel was mailed out on the listed date. By right, it should have already reached you. We took pictures for all our parcel before posting them out at Singpost office. I have attached your parcel's picture for your reference. You may want to check with local zone post office for any rejected or lost mail to your address. Regards, Kris Question : Order 26369422Jul 02, 2012 I ordered on 22 jun 12, one week already but I still hav not received my order Answer : [Re] Order 26369422 Hi, Your parcel was mailed out on the listed date. By right it should have already reached you. We took pictures for all our parcels before mailing them out at Singpost Office. I have attached your parcel picture for your reference. For some reasons, the parcel is delayed. You may want to check with your local post office for any lost mails or rejected mail to your address. Regards, kris Question : Buy 4Apr 22, 2012 Hi, if i buy 4 items will I also get one free? Thanks! Answer : [Re] Buy 4 Yes, you will. Hope to hear from you soon. Regards, Kris Question : 25193310Apr 16, 2012 Hi, i have not received my delivery, its have been 6 days now. i ordered it on the 10 April. please kindly rectify. Thanks. Answer : [Re] 25193310 Hi, Your parcel is mailed out on the listed date. We took picture for all our parcels before mailing them out at Singpost. I have attached the parcel picture for your referance. You may want to check with your local post office for the parcel. Hope the information is useful. Regards, kris Question : Heel CushionMar 28, 2012 Hi, for the heel cushion, buy 3 get 1 free right? Answer : [Re] Heel Cushion Yes, you are right. Hope to hear from you soon. Regards, kris Question : one?Jan 17, 2011 Does the thing comes in a pair, one or 4? +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] Beautiful Sexy Beach wrap sarong scarves beach Pareo dress cover up shawl / Ready Stock Item Q&A	Question : Inquiry for the item from lil***Jun 18, 2018 AP512. I am keen in this item. Is the material translucent, that is can see through? Answer :* [Re] Inquiry for the item from lil**** Not totally translucent.. but yes can see thru if u only put only a layer underneath your skin. Question : AP512Aug 29, 2016 Hi, i want to buy Ap512 but there is no listing fir me to select. Thanks Answer : [Re] AP512 Only items listed in the option are available. The rest are sold out. Question : Express Group Shipping for Different DesignsAug 13, 2014 Hi, I enquired earlier regarding express group shipping. After selecting one item as express shipping (SGD6), I am still being charge for normal shipping on all the other items at checkout (total cost SGD21). How do I work around this? Thanks, Michelle Answer : [Re] Express Group Shipping for Different Designs Yes, postage and handling fee is standard charges which include qoo10 commission and postage service will increase as qty purchased. Express service is additional add on. Question : Express Group Shipping for Different DesignsAug 09, 2014 Hi, I'll like to buy a few different designs (14-15 pieces in total). Can these be bulked together and sent out as one express shipping package so I won't need to pay express shipping for each piece? Please let me know if that's possible and how I would do that? Do I select one item as express shipping, and leave the rest as normal mail?? Appreciate your urgent response. Thanks, Michelle Answer : [Re] Express Group Shipping for Different Designs Hi, Yes, we can combine your orders. Only select one of your order to be shipped by express. All of the orders will be pack and ship together. Hope to hear from you soon. Regards, kris Question : Consolidate Items for Registered MailMar 12, 2014 I want to buy 4 different designs. Can they be grouped together and sent as 1 registered mail only? Answer : [Re] Consolidate Items for Registered Mail Noted. Question : DeliveryMar 02, 2014 Dear Sir / Madam, May i know i take how long to delivery to singapore? Thanks Answer : [Re] Delivery It will takes about 4 working days for normal mail and 2-3 working days for registered. Question : Material of 512Aug 29, 2013 Hi, is the material the same as the other designs or is this one thicker? Thank you! Answer : [Re] Material of 512 Chiffon material for all. Question : regarding out of stock for AP508Apr 29, 2013 Hi Kris, As per message AP508 is out of stock. Can I change to AP514 thanks Answer : [Re] regarding out of stock for AP508 Noted. Question : thicknessMar 19, 2013 May I ask If ap512 is able to see thru? Cause I will like it to be thicker. And can't be seen thru. Answer : [Re] thickness I am afraid that it is able to see thru. Question : MeasurementsOct 16, 2012 Hi What are the measurements of items AP507 and AP512? Thanks Sue Answer : [Re] Measurements Measurement is about 150cm x 96cm for both designs. Hope to hear from you soon. Regards, Kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G458 - Customizable Name Keychain / Ready Stock Item Q&A	Question : SizeJun 04, 2018 Hi, Just received my keyring, but its a bit small than expected. Can this be made bigger? I would like to order more if this can be made bigger. Please advise. Thanks. Answer : [Re] Size can make bigger but the price will be higher.. Question : Order enquiryJul 25, 2017 Hi, I would like to order 15-20 pieces. Can I send an email to order everything instead of ordering one by one through the system? Answer : [Re] Order enquiry yes, pls email me the order to vegenta@hotmail.com. Question : [About Item] Related InquiriesFeb 25, 2017 So if i want Edwin keychain,i just select qty1 or 5? Answer : [Re] [About Item] Related Inquiries 5 qty Question : Buld Order Inquiry how to place order?Feb 09, 2017 Hi, What is the cost for following Customised keychain order to be delivered to Singapore by 20 Feb 2017. and How do i order it, please assist as soon as possible. Attaching the details of the order inquiry. thanks Shilpa Shilpa.tumma@yahoo.com Answer : [Re] Buld Order Inquiry how to place order? Hi, Total words will be 261 + 10 ( for key rings below 5 alphabets). Please email your order to vegenta@hotmail.com. Thank you. Question : [Re] Buld Order Inquiry how to place order? I have email you from my yahoo account with the details. Pls confirm and let me know how to order. Answer : [Re] Buld Order Inquiry how to place order? Thank you. i have just responded to your email. pls check. Question : Delivery costNov 21, 2016 Hi, I would like to order 15-20 pieces. Is there a way I could send an email to order everything instead of ordering one by one through the system? Also, is the delivery fee a flat fee for all 15-20 pieces to be delivered to a single address? Answer : [Re] Delivery cost yes, you can email me the order to vegenta@hotmail.com. One time delivery fee for all order to a single address. Question : PricingNov 09, 2016 Hi, for example for (sean) we have to choose 4 qty right? But it also means that the keyring also x4. So supposedly it should only cost $2, it cost $4 Answer : [Re] Pricing if u need keyring pls opt 5pcs for 4 words name. if u need keyring pls opt 5pcs for 4 words name. Question : PricingNov 09, 2016 Hi, for example i for (sean) we have to choose 4 qty right? But it also means that the keyring also x4. So supposedly it should only cost $2, it cost $4 Answer : [Re] Pricing As replied in Qtalk. Question : order no. 187488659Sep 06, 2016 Hi there! For order no. 187488659, I would like to have the name on the key chain as : Tiffy Thank you. Regards, Tiffannie Answer : [Re] order no. 187488659 Noted with thanks. Question : Inquiry about discountSep 05, 2016 Hi, I want to order 250-300pcs. Could you please give me discount? Thanks. With Best Regards Swe Answer : [Re] Inquiry about discount Hi, Thank you for inquiring. I will be able to give a 15% discount for orders above 250pcs. Please email the orders to vegenta@hotmail.com in order to enjoy the discount. Hope to hear from you soon. Best Regards, Sean Question : [Re] Inquiry about discount Thanks for your prompt reply. I notice that $0.5 per alphabet, is it? Means 3alphabet keychain after discount is $1.27 per pcs? Thanks. Regards Swe Answer : [Re] Inquiry about discount Yes, correct. If you need keyrings with 3 letter words it will be $1.70 otherwise it will be $1.27 per pendent customised. Question : [Re] Inquiry about discount Noted with thanks. :) Answer : [Re] Inquiry about discount You are welcome. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G391 - Folding Storage Box Chair★box stool/★Cheap★ footrest/box chair / organizer box/ foldable chair / Ready Stock Item Q&A	Question : Inquiry for the item from dan***Apr 14, 2018 What is the material of the top and bottom pls? For blue, which colour is exact? Dark blue or light blue? Thanks Answer :* [Re] Inquiry for the item from dan**** My apologies, im not very sure with the material but it should be polyester. Question : load weightJan 06, 2015 Wat is the maximum load weight tt the storage box chair can carry? Answer : [Re] load weight It should be able hold up to 10kg of items. Question : GreenJan 31, 2014 Hi, do you have green? i want to buy orange,blue and green together Answer : [Re] Green Only colors in the option are available now. New stocks will come in after feb 15.
[MsQueen] G337 - Sport Anti Slip Car Pedal Series / Fast and Easy DIY / Ready stock Item Q&A	Question : Inquiry for the item from fel***Feb 20, 2018 Hi can it used on Subaru Forester model? Answer :* [Re] Inquiry for the item from fel**** my apologies, im not sure but it should fit most cars as it is adjustable. Question : Can the item be fix onto any vehicle ?Mar 22, 2015 Hi . Im driving a lorry . Can your item be fix onto lorry's pedal ? Answer : [Re] Can the item be fix onto any vehicle ? Yes, it is adjustable and should fit on most pedal. Question : Material and deliveryFeb 05, 2015 Hi, what is the material of the pedals? is it aluminium? Do you deliver to dhoby ghaut? Answer : [Re] Material and delivery Yes, it is aluminium. Deliver islandwide by singpost. Question : Red Manual pedalsAug 29, 2014 Do you have stocks for the manual Pedal in red? thx Answer : [Re] Red Manual pedals My apologies, red manual is not available at the moment. Hope to hear from you again. Question : [Re] Red Manual pedals possible for restock and when? Answer : [Re] Red Manual pedals We will not restock at the moment. You may want to consider silver or blue instead? Regards, kris Question : [Re] Red Manual pedals ok. bought silver.thx Answer : [Re] Red Manual pedals Noted with thanks. Question : installationJul 21, 2014 How to install? Need to drill holes on pedals or nt? Answer : [Re] installation No need to drill holes. It is very easy to install. By adjusting the grip and fasten it will do. Question : RE: fittingFeb 09, 2014 Hi does dis fit a Suzuki swift manual? Answer : [Re] RE: fitting Hi, My apologies, we do not have the car to test it with. As it is adjustable, it should fit most models. Hope to hear from you soon. Best Regards, kris Question : Unit No.Nov 22, 2013 Hi Ms Queen, I view my shipping address and it stated #02-2605264. It suppose to be #02-260. Not sure why it appeared to be #02-260. Answer : [Re] Unit No. Hi, Please check with qoo10 customer service. We are not in control of the system. We will only pack accordingly to the orders given by the system. Hope to hear from you again. Regards, kris Question : PedalNov 14, 2013 Does it fit to elantra? Answer : [Re] Pedal Hi, My apologies, we do not have elantra to test it on. It should fit in most standard size car padel as it is adjustable. Hope to hear from you soon. Best Regards, kris Question : size of auto ?Oct 10, 2013 Hi , can this fit to Toyota altis auto ? Answer : [Re] size of auto ? It should fit as it is adjustable. Hope to hear from you soon. Regards, Kris Question : hiSep 13, 2013 i just order today can i know when i can get it? Answer : [Re] hi hi, It will take about 3-4 working days to reach you. Hope to hear from you soon. Regards, kris Question : Exchange to manual car pendalApr 26, 2013 hi please kindly advise whether i can exchange the car pedal to manual as i had select the wrong item. I had received the item and how can i do a exchange.are you base in Singapore ? item no :32777955 junjie 98464916 Answer : [Re] Exchange to manual car pendal Hi, Please post the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number, resending fee of $1.80 and reason for exchange. After we receive and check the return parcel, we will proceed on with the exchange immediately. Regards, kris Question : [Re] Exchange to manual car pendal hi i will post the item back but how do i pay for the resending fee ? thank you Answer : [Re] Exchange to manual car pendal Hi, You can put the postage and handling fee fee within the parcel. Or you can attach a note stating your email or contacts so that we can inform you for the top up for resending the parcel. Question : anti slip sportsDec 29, 2012 I received the auto non slip pedal but the size doesnt fit for my getz. Understand that it is universal but i guess it doesent fiy. Do u have a solution? Answer : [Re] anti slip sports Hi, The mount of the pedal is adjustable, hence you should be able to loosen the mounting screws and make adjustments to fit your pedals. Question : Sport Anti Slip Car Pedal Series Nov 19, 2012 Hi, is the Sport Anti Slip Car Pedal Series universal size? Answer : [Re] Sport Anti Slip Car Pedal Series Yes, it is suitable for all cars. Hope to hear from you soon. Regards, Kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G388 - Portable Travel Hygenie Toothbrush Case / Buy 3 Get 1 Free / Ready Stock Item Q&A	Question : Portable Travel Hygenie Toothbrush Case / Buy 3 Get 1 Free / Ready StockJan 26, 2018 Secret Inquiry Answer : [Re] Portable Travel Hygenie Toothbrush Case / Buy 3 Get 1 Free / Ready Stock Secret Inquiry
[MsQueen] G413 - Retro Picture for Home Deco / Ready stock Item Q&A	Question : Inquiry for the item from lye***Jan 17, 2018 Dimensions please Answer :* [Re] Inquiry for the item from lye**** my apologies, i dun have the measurements now. will update when im back in the office.
[MsQueen] Ap539 - Korean Style Maternity Wear / Ready stock Item Q&A	Question : abt itemJan 05, 2018 hi do you have any email i can contact? Answer : [Re] abt item You may leave me a msg here. I reply asap.
[MsQueen] G394 - Self Adhesive DIY Designer Wallpaper (Ready to paste) / Ready Stock Item Q&A	Question : collectionNov 15, 2017 hi can self collect today? Answer : [Re] collection Apologies, unable to do self collection tonight. items are in warehouse. If you want, pls order in advance so that i can bring it back. collection available at boon lay ave blk 183d carpark or bus stop on weekday evenings by appointment only. Question : Items DurableJan 29, 2015 Hi, I would like to check whether the item no.9 is it durable if under sunlight everyday as i'm going to paste it at the walls beside window where there will be sunlight shines in everyday. Thank you. Answer : [Re] Items Durable It should be fine if properly pasted. However if it touches water, it may not last as long. So far i have my wall pasted for 1.5 yrs and still as good. Question : [Re] Items Durable Ok. Thank you. Answer : [Re] Items Durable welcome. Hope to hear from you soon. Question : self collectDec 09, 2014 Hi is it possible to self collect and where if can Answer : [Re] self collect My apologies, we are unable to provide self collection service at the moment. Question : self collectionJul 20, 2014 hi there, i m interested in your item is it possible to do a self collection instead of postage? Answer : [Re] self collection Hi, May I know the design and qty you would like to purchase? Regards, kris Question : Ready to paste wallpaperJul 10, 2014 Hi do you still have the wallpaper? Answer : [Re] Ready to paste wallpaper Yes, it is still available. Question : Thickness of the wallpaperJun 06, 2014 Hi, thickness of the wallpaper, thanks. Answer : [Re] Thickness of the wallpaper Hi, The thickness is about 0.25mm. Hope to hear from you soon. Question : msqueen expressJun 04, 2014 hi, if we buy no.8 item, 10m will it deliver to us as a roll or u will fold it? If we opt msqueen express how long it takes to reach us in singapore if i order n make payment on wed.(4/6/14)? Thank u. Answer : [Re] msqueen express Hi, It will be in roll. If we receive your order on Wednesday, it should reach you on Thursday by express service. Hope to hear from you soon. Regards, kris Question : [Re] msqueen express TQ. Answer : [Re] msqueen express Welcome. Question : width of no.8 and no.4 itemJun 04, 2014 hi, the width for no. 8 & no.4,thanks. Answer : [Re] width of no.8 and no.4 item The width is about 45cm for all designs. Question : [Re] width of no.8 and no.4 item thank you. Answer : [Re] width of no.8 and no.4 item Welcome and hope to hear from you soon. Question : websiteApr 08, 2014 Do u sell this wallpaper on ur website?? Answer : [Re] website Yes, we do. Hope to hear from you soon. Best Regards, Kris Question : [Re] website Wats ur website??I cant access it Answer : [Re] website Our website require computer with flash player to view. Question : items 1 and 2Apr 04, 2014 Hi, will 1 and 2 be restocked? Answer : [Re] items 1 and 2 Hi, As it is a special design, we will order it unless there is a demand. If you would like to order that design, please pre-order it via queen@msqueen.net. Hope to hear from you soon. Best Regards, kris Question : wallpaperDec 26, 2013 Hi, when do number 9 will be ready? And do i need smooth surface before sticking it? My wall is kinda rough. I'm living in a apartment and and there is no way the owner will allow me to remove or touch the wall of my apartment. I hate the color of my apartment thats why i want to stick something to it that can be easily remove and wont damage the wall. But the problem is idont know if it's okay to stick your sticker on a rough surface. Thank you. Answer : [Re] wallpaper Number 9 will be in about 2 weeks time. Yes, you need to have a smooth and clean surface. Question : wallpaperisDec 25, 2013 wat is the size for for roll if i need 40 sqm hw many roll i need to order ? Answer : [Re] wallpaperis Hi, The measurement for the wallpaper is 45cm(length you want to purchase). You may want to consider buying one roll of 10m for a try. Regards, kris Question :* StockDec 19, 2013 Hi. Number 9 not available? Will you restock? Thank you. Answer : [Re] Stock Number 9 is not available. New stock will may only reach us in about 1-2 weeks time. Question : Design of no .8Nov 30, 2013 Hi, is No. 8's design - green and white stripes with the green leaves included? And possible to purchase less than 5m? Answer : [Re] Design of no .8 Hi, Yes, there are leaves on the design 8. We are unable to sell less than 5m. Hope to hear from you soon. Best Regards, kris Question : Number 9Nov 26, 2013 Hi! Is the colour no. 9 baby pink with white stripes? What kind of material is it? Does it tear easily especially when in contact with water? Answer : [Re] Number 9 Hi, Thank you for inquiring. It is light pink stripes. Material is durable and water resistance. It will not tear easily when in contact with water. Hope to hear from you soon. Best Regards, kris Question : measurements.Oct 17, 2013 Whats the measurements for the width? 0.53m? Answer : [Re] measurements. Width is about 45cm. Hope to hear from you soon. Best Regards, kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G197 - My Pet Portable Speaker/ Instock / gifts / Cute Pet Speaker / Portable mini Speaker Item Q&A	Question : Inquiry for the item from jes***Nov 13, 2017 Hi Is this wireless ? I can play without connecting w wire to my handphone ? Can connect via Bluetooth? Answer :* [Re] Inquiry for the item from jes**** no it is not wireless. Question : bulk orderNov 14, 2014 HI would like to make a bulk order purchase for 400 pieces of the cute speaker u able to give us a better price ? Answer : [Re] bulk order For bulk orders, please email us at queen@msqueen.net. Hope to hear from you soon. Best Regards, kris Question : size measurementsDec 28, 2012 hi may i knw the size measurements for this? isit very small? Answer : [Re] size measurements Size of the speaker is about 6cm x 6cm. Question : soundMar 18, 2012 Hi, is the sound quality of this speaker good? Answer : [Re] sound Hi, It is good in my point of view for portable speaker. Hope to hear from you soon. Regards, kris Question : [Re] sound Hi, im interested to get this product, but because there are lack of information. things like what is inclusive of it? is it inclusive of a 3.5mm audio jack for me to connect from the speaker to my laptop? Or do i have to purchase the audio jack by myself? Thanks Answer : [Re] sound Yes, 3.5mm audio jack is included. Hope to hear from you soon. Regards, Kris
[MsQueen] G409 - Safety table edge guard door stopper / corner Protector / Edge Protector / Ready stock Item Q&A	Question : DimensionOct 09, 2017 Hi pleae advise on dimension 2m by ? what is the width & thickness? Answer : [Re] Dimension thickness is about 3cm Question : FreeApr 17, 2016 Hi so I order 3 multipurpose strips and I will receive one free right. It will be the same colour that I order? Answer : [Re] Free yes, u will get 4pcs in total. free gift colors will be the same. Question : Edge Protector LengthDec 16, 2015 Hi, I would like to check with you the length of the edge protector. thank you. Answer : [Re] Edge Protector Length About 2m long. Question : DimentionsMay 11, 2015 Hi, Can I confirm this is the 35x35x12 mm version and not the 25x25x8mm version? I am looking for a minimum thickness of 12mm. Please advise. Regards Answer : [Re] Dimentions This is not the 35mm version.. Question : [Delivery]Apr 25, 2015 Hi I purchased cream color corner tape 2 months ago and still waiting for delivery Would you let me know when I can get delivery? Answer : [Re] [Delivery] My apologies, we are unable to retreive your information as it is 2 month ago. Please check with qoo10 customer service for assistance. Question : Dimensions of L ShapeApr 14, 2015 Please advise the dimensions & thickness of the L Shape Protector of 2m in length. Answer : [Re] Dimensions of L Shape We do not sell L shape design. Question : [Re] Dimensions of L Shape I meant table edge guard. 2m in length per roll. Answer : [Re] Dimensions of L Shape It is in a roll. Wide is about 35mm and thickness about 15mm. Question : [Re] Dimensions of L Shape Hi, I had received the protector today. But the dimensions is not as per advise. Item received is o ly 25mm x 25mm x 5mm (T). Please advise replacement or refund. Answer : [Re] Dimensions of L Shape Hi, There is a misunderstanding on the measurement. Wide is measured when u compress the item. Thickness is measured from the one side of the L bumper to the edge. We are unable to do replacement as all of the item is the same. If you want a refund, please post the item back in it's original condition within 7 working days, after we receive and check the item, we will proceed with the refund. Postage will not be refuned on this case. Question : [Re] Dimensions of L Shape Please advise mailing address and I will mail back to you for a refund. Answer : [Re] Dimensions of L Shape Please post the item back to Vbox882502 Spore919191. Question : G409 - Safety table edge guard door stopper / corner Protector / Edge Protector / Ready stockApr 17, 2015 Hi This item is on buy 3 get 1 free, can I buy 2 black and 1 cream and still get 1 free? Answer : [Re] G409 - Safety table edge guard door stopper / corner Protector / Edge Protector / Ready stock Yes, you can. Question : colorNov 12, 2014 Hi may I check will you bring in yellow color soon? Answer : [Re] color My apologies, we will not bring in yellow colour. Hope to hear from you again. Question : Buy 3 get 1 freeeSep 22, 2014 Dear Seller, As indicated on the webpage, it said buy 3 get 1 free. I bought 3 rolls, by right I should receive 4 rolls. But I only received 3 rolls. Please advise. Thanks & Best Regards, Jia Ying Answer : [Re] Buy 3 get 1 freee Noted. I will check with the packer and sent you the free pc. Sorry for inconvenience caused. Question : Buy 3 get 1 freeSep 21, 2014 Hi, may I clarify if I would get 1 roll free if I purchase 3 rolls? Thank you. Answer : [Re] Buy 3 get 1 free Yes, you will. Question : size of the itemSep 13, 2014 What is the internal size for the L Shape? Answer : [Re] size of the item If you mean by the angle is 1.5cm x 1.5cm. Question : tapeSep 04, 2014 Adhesive tape incld? Answer : [Re] tape Yes, 3M brand adhesive type given. Hope to hear from you soon. Best Regards, kris Question : ThicknessMar 07, 2014 What is measurement of thickness? How many metres per order? Thanks. Answer : [Re] Thickness Hi, Thickness is about 1cm and length is about 2m. Hope to hear from you soon. Best Regards, kris +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen] G465 - Customized Pokemon Go Aiming Aid / Ready Stock Item Q&A	Question : upgrade bearingsFeb 18, 2017 There wasnt any options to upgrade bearings........... Answer : [Re] upgrade bearings Just added.
[MsQueen] 3D11 - Customized Milk Bottle Holder suitable for Avent Bottles / Ready Stock Item Q&A	Question : Does this able to be use on Natural baby bottles?Nov 24, 2016 Does the holder able to be use on Natural baby bottles? Answer : [Re] Does this able to be use on Natural baby bottles? my apologies, im not sure.
[MsQueen] G298 ~ Professional Nail Dryer / Ready Stock Item Q&A	Question : Professional Nail DryerOct 28, 2016 Dear Seller, is the stock still available for this? Answer : [Re] Professional Nail Dryer Yes, it is still available. Hope to hear from you soon. Question : Eda receiveOct 25, 2013 When can i receive the item if i order today? Answer : [Re] Eda receive May i know your order number? Question : [Re] Eda receive My order no. is 37268874 Answer : [Re] Eda receive Hi, It will takes about 3-4 working days for normal mail to reach you. Regards, kris Question : item receviceJun 04, 2013 Ya …just 3 to 4 day …today I already saw my item …Thank …will buy again Answer : [Re] item recevice Thanks. Hope to hear from you again. Question : item spoilMar 11, 2013 Hi Seller i just received my nail dryer...but is spoil.. i have attach a pic of the item...please take a look Answer : [Re] item spoil Hi, It can be fix back. Put the spring on one of the pointed pin. Place the holder down and click it in place will do. Question : [Re] item spoil but there is a crack...the thing keep on drop out...as in the pic..i circle it out.. Answer : [Re] item spoil Noted. Please sent the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange immediately. Best Regards, kris Question : Item should be checked before shipmentMar 07, 2013 I find your request for us to mail back the item highly inconvenient and inconsiderate. The item should be checked before shipment. The inconvenience and additional mailing back cost are unacceptable occurrence for your lack of quality control. I have inserted new batteries n tried several times but your set is confirmed faulty. Please suggest other alternative to your previous suggestion. I look forward to hearing from you. Answer : [Re] Item should be checked before shipment Hi, Please understand that it is our standard procedure 1 to 1 exchange. We will need to check item before we can proceed on with the exchange. We are not able to just sent a replacement without confirmation. There a lot orders everyday and it is not possible for us to check every single order one by one before proceed on with the packing. Please mail item back via normal post. If fault is found, we will refund the postage fee. Your understanding will be appreciated. Regards, kris Question : Item doesn't workMar 06, 2013 Hi. The item received did not work. How may you assist me? Answer : [Re] Item doesn't work Hi, Please try to insert a brand new batteries in a correct manner. Press the switch down completely to check if the fan is working. If it is still not working, please sent the item back in it's original condition to Vbox882502 Spore919191. Attach a note stating your order number and reason for returning. After we receive and check the return item, we will proceed on with the exchange. Regards, Kris Question : Faulty set.Dec 23, 2012 Hi, I recently purchased this nail blower set as a gift. however upon receiving it, I found out the dryer is spoilt. How should I go about to get and exchange? Thanks, Konrad Answer : [Re] Faulty set. Hi, My apologies for the issue. Please check that the batteries installed is new and correctly in place. If the problem still occur, please mail the item back in it's original box condition to Vbox882502 spore919191 via normal mail. Attach a note stating your order number and reason for exchange. After we receive and check the return item, we will proceed on with the exchange immediately. Sorry for the inconvenience caused. Regards, kris Question : Faulty set.Dec 23, 2012 Hi, I recently purchased this nail blower set as a gift. however upon receiving it, I found out the dryer is spoilt. How should I go about to get and exchange? Thanks, Konrad Answer : [Re] Faulty set. As replied. Regards, kris Question : ShippingNov 11, 2012 Just for once? Will try to meet up to your convience as far as I can. Answer : [Re] Shipping I am sorry. We do not have enough manpower to provide meet up service. Our service is strictly online. Hope to hear from you again. Question : ShippingNov 11, 2012 Do you do meetup? Answer : [Re] Shipping My apologies, we do not offer meet up service at the moment. Question : ShippingNov 11, 2012 Are you based in singapore? Answer : [Re] Shipping Yes, we are. Question : ShippingNov 11, 2012 Are you based in singapore? Answer : [Re] Shipping Yes, we are local base company. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
[MsQueen]Ap549 - Flowery Kimono Lingerie / Ladies Sleepwear/ Ready Stock Item Q&A	Question : This one have stock?Oct 03, 2016 Hi, does AP470 and AP549 have stock? Answer : [Re] This one have stock? Ap549 is available. Ap470 is out of stock. Hope to hear from you soon.