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Item Question & Answer
🥇50pcs KF94 MASK KOREA Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask
🥇50pcs KF94 MASK KOREA Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask
Item Q&A
  • Question : Inquiry for the item from goh_angieMay 05, 2021

  • Question : Inquiry for the item from jlMay 01, 2021

  • Question : Inquiry for the item from racleong48Mar 28, 2021

  • Question : Inquiry for the item from weilingtan2Mar 17, 2021

    Hi seller,
    What is the difference between EG mask and VITI mask?
    I can't tell from the details, mostly in Korean.

    Answer : [Re] Inquiry for the item from weilingtan2

    Both products are KF94 products, only the manufacturer is different. Thank you.

  • Question : Inquiry for the item from Klislim3188Mar 02, 2021

    IS KF 94 EG Mask 4 PLY? What do you mean by EG Mask? A plastic filter inside?

    Answer : [Re] Inquiry for the item from Klislim3188

    It is a quadruple filter. EG is a product name. Please refer to the detail page for filters. Thank you.

+View all Notice, FAQ, Q&A >>
🥇Lowest Price🥇50pcs ADULT / KIDS KOREA 4-PLY Premium Mask / Individual Pack / kids mask / Face shi
🥇Lowest Price🥇50pcs ADULT / KIDS KOREA 4-PLY Premium Mask / Individual Pack / kids mask / Face shi
Item Q&A
  • Question : Inquiry for the item from lirhjApr 14, 2021

    Hello seller, I am looking at your KF94 masks. Are you able to advise the difference between EG and VITI masks (eg in terms of comfort etc)? Thanks much!

    Answer : [Re] Inquiry for the item from lirhj

    Both masks are KF94 masks, which is the difference between the manufacturers. It's pretty much the same. Thank you.

  • Question : Inquiry for the item from 683948Apr 08, 2021

    Hi. How do I purchase the mask case separately? Thanks

    Answer : [Re] Inquiry for the item from 683948

    If you enter our shop, you can purchase a mask case separately. Thank you.

    Question : [Re] Inquiry for the item from 683948

    I can’t find it in your shop, can you please give me the link? Thanks

    Answer : [Re] Inquiry for the item from 683948

    This is a link. "https://qoo.tn/BScgbX"

    Question : [Re] Inquiry for the item from 683948

    Thanks! How long can the antibacterial property of the mask case last?

    Answer : [Re] Inquiry for the item from 683948

    It is semi-permanent. If you use a dehumidifying agent in it, it will help dry the mask much more. Thank you.

  • Question : Inquiry for the item from KookkiesMar 22, 2021

    Dear Seller,

    Can i find out if the children masks can fit in for my girl? She is almost 9 years old.

    I have bought with other seller on the macaroon masks and turned out to be quite small in size for her.

    Kindly advise.

    Regards, Tri

    Answer : [Re] Inquiry for the item from Kookkies

    Detailed sizes are listed on the detail page. My son is 87 months old and 9 years old, and a child-sized mask fits it. However, my son has a slightly smaller face than other children. Please check the size on the detail page before purchasing. Thank you.

  • Question : Inquiry for the item from Setio djieMar 19, 2021

    Kids innocent, as in the attach picture?

    Answer : [Re] Inquiry for the item from Setio djie

    The normal quadruple mask has been changed to the KF94 mask. If you look at your order option, it is "Type:KIDS INNOCENT KF94 Mask 20PCS(+S$12.99), Mask case:none". It's a better product than the one in the picture. Thank you.

  • Question : Inquiry for the item from mabelim21Mar 14, 2021

+View all Notice, FAQ, Q&A >>
[POLO CLUB] 20 F/W 12 Type women winter boots collection / Qprime
[POLO CLUB] 20 F/W 12 Type women winter boots collection / Qprime
Item Q&A
  • Question : Inquiry for the item from la3377Apr 07, 2021

  • Question : Inquiry for the item from Andri_tanJan 26, 2021

    I want to confirm corduory wine 250 is in stock before I order as you cancel our earlier order for same item

    Answer : [Re] Inquiry for the item from Andri_tan

    We will check and contact you.

    Question : [Re] Inquiry for the item from Andri_tan

    "corduory wine 250" is in stock and can be shipped today (January 28) if you place an order. Please order. Thank you.

  • Question : Inquiry for the item from Joc****Feb 08, 2020

    Hi, can I enquire if there is any that is without fur lining and suitable for Singapore weather instead please? Thanks

    Answer : [Re] Inquiry for the item from Joc****

    customer. Thanks for your inquiry. Good for autumn or early winter weather. thank.

  • Question : Inquiry for the item from tif****Feb 05, 2020

    Dear Seller,

    Kindly check and advise which type is non-slip and waterproof?

    If order this week then can reach my place before 29/2?

    Thank you.


    Tiff

    Answer : [Re] Inquiry for the item from tif****

    customer. Thanks for your inquiry. It is a non-slip and waterproof product. Will arrive within 5-7 days after your order. Thank you.

  • Question : Inquiry related delivery from Pea****Jan 20, 2020

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[BHPC] ♥ New arrivals ♥ woman man Cowhide shoes / daily goods shoes / Korean fashion/running/
[BHPC] ♥ New arrivals ♥ woman man Cowhide shoes / daily goods shoes / Korean fashion/running/
Item Q&A
  • Question : Inquiry for the item from TanApr 05, 2021

    Hi, my feet is 240mm. Is the cutting small & Do I need to get size 240 or 245? Thanks

    Answer : [Re] Inquiry for the item from Tan

    It is a regular size product. However, please select according to the height of your feet or the width of your feet. Due to the nature of the loafers, the width of the shoes is just right. Thank you.

  • Question : Inquiry for the item from hiiMar 31, 2021

  • Question : Inquiry for the item from si_tingApr 01, 2021

  • Question : Inquiry for the item from PollyMar 31, 2021

Free Gift⭐Nano Mask⭐korea Mask ! REUSABLE MASK/washable mask/Cotton Mask/REUSABLE FACE MASK
Free Gift⭐Nano Mask⭐korea Mask ! REUSABLE MASK/washable mask/Cotton Mask/REUSABLE FACE MASK
Item Q&A
  • Question : Inquiry for the item from chrischung65Apr 04, 2021

    Hi.. can I check do you still have white colour?

    Answer : [Re] Inquiry for the item from chrischung65

    White is temporarily out of stock. The expected restocking date is undecided. Thank you.

  • Question : Inquiry for the item from aerNov 23, 2020

  • Question : Inquiry for the item from aerNov 22, 2020

  • Question : Inquiry for the item from replystationNov 13, 2020

    Hi, I come across this news on youtube. Can you advise what is this about on the mask? Thanks

    양원보기자 #원보가중계 #JTBC뉴스룸

    [원보가중계] '나노소재 망사 마스크' 효과 묻자…식약처장의 대답은? / JTBC 뉴스룸

    Answer : [Re] Inquiry for the item from replystation

    We are a different kind of mask. Thank you.

    Question : [Re] Inquiry for the item from replystation

    Ok, will check on my side too thanks

    Answer : [Re] Inquiry for the item from replystation

    Thank you!

  • Question : Inquiry related delivery from karenkohsfAug 30, 2020

    Hi, I would like to purchase 2 adult mask and 1 children mask at the same time. However i am charged a shipping fee for each type of mask. Can it be combined into 1 shipping fee?

    Answer : [Re] Inquiry related delivery from karenkohsf

    Shipping cost is added for each two. Note please.

+View all Notice, FAQ, Q&A >>
[SLAZENGER] ◆Only Today Super Deal!◆Nett Price◆ 2018 S/S Ultra-light  driving Daily loafers shoes /
[SLAZENGER] ◆Only Today Super Deal!◆Nett Price◆ 2018 S/S Ultra-light driving Daily loafers shoes /
Item Q&A
  • Question : Inquiry for the item from JocundjoApr 04, 2021

    Hi, will there be new stocks for SL-357 white 240mm please?

    Answer : [Re] Inquiry for the item from Jocundjo

    Yes. This product is out of stock and is not scheduled to be restocked. Thank you.

  • Question : Inquiry for the item from 240****Feb 05, 2020

    May i know do you have the stock for SL 358,
    235mm size 37
    Colour : Red

    Thanks

    Answer : [Re] Inquiry for the item from 240****

    Out of stock. Thank you.

    Question : [Re] Inquiry for the item from 240****

    May i kown when will you re-stock this item again

    Answer : [Re] Inquiry for the item from 240****

    This item is not in stock. Sorry for not helping you, thank you.

🥇KOREAN MASK🥇 50pcs  Premium Mask/Authentic Korean Face Mask /  3D mask /
🥇KOREAN MASK🥇 50pcs Premium Mask/Authentic Korean Face Mask / 3D mask /
Item Q&A
  • Question : Inquiry related return and exchange from JKApr 02, 2021

    Hello,

    I’ve ordered Adult Mask, but I received Kid mask. Can I exchange or return? Please let me know how to do. My order is 336899603.

    Thanks

    Answer : [Re] Inquiry related return and exchange from JK

    I Need Mask now because I have a few masks at home. Can you send Mask so that I can receive and Adult earlier.

    Question : [Re] Inquiry related return and exchange from JK

    There seems to be a mistake in the packaging. I will apply for a pip-up. Please tell us when the driver visits you. As soon as it is confirmed that it has been delivered to the driver, we will send you an adult mask. We apologize for any inconvenience.

    Answer : [Re] Inquiry related return and exchange from JK

    The product pick-up service is available only after receiving the return, so we decided to accept the return. Once the pickup is complete, we will send the product back. Thank you.

    Question : [Re] Inquiry related return and exchange from JK

    Q-delivery picked up the item right now, but he didn’t give me any receipt. He said he would scan it later. I just took a photo him for sure instead.
    Please confirm.

    Thanks

    Answer : [Re] Inquiry related return and exchange from JK

    The return pickup has been confirmed, and the product will be resent today (April 5th). The shipping tracking number is "SG3615755". Thank you.

  • Question : Inquiry for the item from wendyMar 07, 2021

    May i know if this brand 3D Masks will it be available again?

    Answer : [Re] Inquiry for the item from wendy

    Currently, 3D masks are out of stock and no restocking schedule has been set. Sorry for not being able to help. Thank you.

  • Question : Inquiry for the item from vernicelizeFeb 02, 2021

    The face mask is misleading . The photo shows the KF94 type and it is supposed to be individually packed. But actual item is the normal mask and comes in 50 per box not individually wrapped. Feel so cheated by the misleading photo

    Answer : [Re] Inquiry for the item from vernicelize

    We have posted photos of both products, and we had to look at the options carefully and select them. This is not a reason for return because we sent the product you ordered. Please repurchase. Nevertheless, when returning the product, the product must not be used, and the customer must pay both the return shipping fee (the shipping fee initially sent to Singapore and the shipping fee returned from Singapore to Korea). If you agree to this, we will process the return. Thank you.

    Question : [Re] Inquiry for the item from vernicelize

    Yes please let me know how much is shipping fee

    Answer : [Re] Inquiry for the item from vernicelize

    The shipping fee is about 16SGD. Would you like to return it? Thank you.

    Question : [Re] Inquiry for the item from vernicelize

    Yes I will like to return . Thank you

    Answer : [Re] Inquiry for the item from vernicelize

    We will approve the return. When the driver visits your house, you can wrap it and hand it over. When the product arrives in Korea, we will inspect it and refund the amount excluding 16SGD if there is no problem. Thank you.

    Question : [Re] Inquiry for the item from vernicelize

    Problem with customs, cannot send back masks as Korea ban import of masks.

    Answer : [Re] Inquiry for the item from vernicelize

    Didn't the driver visit your house? Others have returned. I don't know what it means. Thank you.

  • Question : Inquiry for the item from vernicelizeJan 23, 2021

    Price is for 100 pcs or 50 pcs ?

    Answer : [Re] Inquiry for the item from vernicelize

    And how long to deliver ?

    Question : [Re] Inquiry for the item from vernicelize

    According to the options, it is based on 100pcs. You can receive it after 3 to 7 days after shipment. Thank you.

  • Question : Inquiry for the item from htethtetwinayeJan 10, 2021

    Was it for adult? or kid?

    Answer : [Re] Inquiry for the item from htethtetwinaye

    How long for estimated delivery days?

    Question : [Re] Inquiry for the item from htethtetwinaye

    This is an adult size. Delivery is slightly delayed due to the current order congestion. please wait. Thank you.

+View all Notice, FAQ, Q&A >>
[POLO CLUB] 8 Type Natural cowhide sandals / Women shoes / Super sale
[POLO CLUB] 8 Type Natural cowhide sandals / Women shoes / Super sale
Item Q&A
  • Question : Inquiry for the item from guanjianmei1984Mar 06, 2021

    Hi seller, any promotion on this item? Thanks

    Answer : [Re] Inquiry for the item from guanjianmei1984

    Currently, no promotion has been set. Thank you.

  • Question : Inquiry for the item from 211****Apr 06, 2020

    PLS GIVE THE LENGTH OF SIDE eur 40 AND 41 FOR COWHIDE LADY BLACK

    Answer : [Re] Inquiry for the item from 211****

    If you refer to the detailed page, detailed size for each part is displayed. Please refer.

  • Question : Inquiry for the item from joy****Sep 30, 2019

    Will you restock Cowhide Stud colour Gray size 24.5cm ?

    Answer : [Re] Inquiry for the item from joy****

    The product you have inquired is currently out of stock and will not be restocked. I'm sorry I can't help you. Thank you.

  • Question : Inquiry for the item from mar****Sep 27, 2019

    Hi seller,

    Please advise when will there be stock for size 39(UK) Ffor open toe design ( black or wine)??

    Thanks

    Answer : [Re] Inquiry for the item from mar****

    Your order is currently out of stock and will not be in stock again. I'm sorry I can't help you. Thank you.

  • Question : Inquiry from 235****Sep 26, 2019

    Hi All,
    I just bought 2 pairs of sandals from this seller but the sizes are too big for me. They are still brand new, not worn. Pls. email me if keen. May_Neo2004@yahoo.com.sg
    Open Toe, Size 38, Brown Color
    Natural Cowhide Studs, Size 38, Maroon Color
    Pardon me Seller for posting here. Thank you.

    Answer : [Re] Inquiry from 235****

    Please take a photo of the product you received and send it. If the usage trace or product tag is removed, the exchange may not be possible. I will inform you of the replacement procedure. However, the items you ordered are currently out of season, so it may be difficult to exchange them for the desired color or size. Please be aware that you will be responsible for the round-trip shipping costs incurred during the exchange (cost sent from Singapore to Korea and re-shipped from Singapore to Singapore).

+View all Notice, FAQ, Q&A >>
❗ IN STOCK ❗ Adult / Kids 3 ply Disposable Mask White 50pcs / disposable mask /face mask /mask
❗ IN STOCK ❗ Adult / Kids 3 ply Disposable Mask White 50pcs / disposable mask /face mask /mask
Item Q&A
  • Question : Inquiry for the item from melc1108Jan 20, 2021

  • Question : Inquiry for the item from isa****Apr 15, 2020

    I bought the masks from your shop. Why are the masks not in sealed bags? My masks came in resealable bag of 50pcs but I read that some customers received their masks individually packed.

    Answer : [Re] Inquiry for the item from isa****

    The manufacturer is randomly coming in. There are also 50 bulk types, but there are also individually wrapped masks. Thank you.

    Question : [Re] Inquiry for the item from isa****

    Do your manufacturers meet safety/hygiene standards in handling the masks? As the masks are not sealed in bags, I am worried about contamination at packing.

    Answer : [Re] Inquiry for the item from isa****

    This product comes in a sanitary condition. Thank you.

  • Question : Inquiry for the item from tem****Apr 05, 2020

    Hi. Is this item in stock? & how long is the delivery? Tq.

    Answer : [Re] Inquiry for the item from tem****

    There is stock, and the delivery period is usually 3 to 5 days, but it is expected to take more than a week due to COVID19. Thank you.

  • Question : Inquiry for the item from Won****Apr 04, 2020

    Hi seller, mask is from where ? What is the diff for white n blue Color ? How Long to deliver ? Tq

    Answer : [Re] Inquiry for the item from Won****

    It is made in China. White and blue are only different in color. Delivery usually takes 3 to 5 days, but it may take more than a week due to current COVID19. Thank you.

  • Question : Inquiry for the item from twi****Apr 04, 2020

    Is this surgical 3 ply mask?

    Answer : [Re] Inquiry for the item from twi****

    no. It is a disposable triple mask. Thank you.

[Limited Sale] Made In Korea  Mask Filter Disposable Compatible Mask Filter 20EA/60EA Disposable Mas
[Limited Sale] Made In Korea Mask Filter Disposable Compatible Mask Filter 20EA/60EA Disposable Mas
Item Q&A
  • Question : Inquiry for the item from nekochanJan 20, 2021

    Hi there!

    Just wondering if i were to put the filter into my reusable mask,
    will it have more "structure"?

    Thank you

    Answer : [Re] Inquiry for the item from nekochan

    When a filter is attached inside the mask, the blocking rate increases. Thank you.

  • Question : Inquiry for the item from anghuilingNov 05, 2020

  • Question : Inquiry for the item from KenCNov 02, 2020

    Is the filter quality equivalent to a surgical mask?

    Answer : [Re] Inquiry for the item from KenC

    MB filter. Thank you.

    Question : [Re] Inquiry for the item from KenC

    What is MB filter?

    Answer : [Re] Inquiry for the item from KenC

    We made a mistake. This is a general nonwoven filter, not an MB filter. Thank you.

  • Question : Inquiry for the item from iamjaceSep 20, 2020

    Hi, how often should you change the filter?

    Answer : [Re] Inquiry for the item from iamjace

    In principle, one sheet per day. Thank you.

  • Question : Inquiry for the item from iamjaceSep 20, 2020

    Hi, what’s the different between filter 1 and 2?

    Answer : [Re] Inquiry for the item from iamjace

    The material is the same type and the design is different from the manufacturer. Thank you.

+View all Notice, FAQ, Q&A >>
WPI/ WPC 93% Flavor Protein Supplement powder 1kg Health Diet Collagen
WPI/ WPC 93% Flavor Protein Supplement powder 1kg Health Diet Collagen
Item Q&A
[New Arrival]Hot Sale Cowhide Margaret Slim LongWallet Cowhide Zip wallet Bill Slot Genuine Saffiano Leather Wallet/Purse Bag for Everyone Women/Lady/Men Stylish Korean Design
[New Arrival]Hot Sale Cowhide Margaret Slim LongWallet Cowhide Zip wallet Bill Slot Genuine Saffiano Leather Wallet/Purse Bag for Everyone Women/Lady/Men Stylish Korean Design
Item Q&A
  • Question : Inquiry for the item from lirhjJan 17, 2021

    Is this the same as the ‘Darling’ wallet in your other listing?

    Answer : [Re] Inquiry for the item from lirhj

    Currently, it is difficult to stock up on wallet products. This item is out of stock. We apologize for any inconvenience.

🥇100pcs KOREA 4-PLY Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask /4plymas
🥇100pcs KOREA 4-PLY Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask /4plymas
Item Q&A
  • Question : Inquiry for the item from judithlplDec 09, 2020

    Hi Seller,
    The add on mask pocket, possible to add 2 units of different colour?

    Thanks

    Answer : [Re] Inquiry for the item from judithlpl

    There are only mask pockets sold separately on our site. I think you can buy it together. Thank you.

  • Question : Inquiry for the item from Chong_cindy79Oct 31, 2020

  • Question : Inquiry for the item from jiun146Aug 31, 2020

    Hi, may I know the dimensions of the mask please?

    Answer : [Re] Inquiry for the item from jiun146

    It is 8*19.7cm. Please refer to the detail page. Thank you.

  • Question : Inquiry for the item from cristafoongAug 13, 2020

    Hi Seller, what is the % of bacteria and viruses filtered out by this mask?

    Answer : [Re] Inquiry for the item from cristafoong

    Thanks for your inquiry. It is between KF80~KF94 grade. Thank you.

  • Question : Inquiry for the item from linglinglynAug 04, 2020

+View all Notice, FAQ, Q&A >>
[POLO CLUB] ♥2020 update♥ 12 TYPE Unisex Light Running shoes Collection / sneakers /  fast shipping
[POLO CLUB] ♥2020 update♥ 12 TYPE Unisex Light Running shoes Collection / sneakers / fast shipping
Item Q&A
  • Question : Inquiry for the item from lynn_khoNov 14, 2020

  • Question : Inquiry for the item from gra****Feb 10, 2020

    Hi seller should I order one size up for summer clean? Size is smaller or normal cut? Thanks

    Answer : [Re] Inquiry for the item from gra****

    The general size. If your expression is large, please order one size larger. thank.

    Question : [Re] Inquiry for the item from gra****

    Noted but you don't have one size bigger for me 😥 thanks

    Answer : [Re] Inquiry for the item from gra****

    The shoe size is all the sizes that the manufacturer sends in the options. Thank you.

  • Question : Inquiry for the item from Sue****Oct 10, 2019

    Do you have size 40 (25.0) for Partner Woman in Beige?

    Answer : [Re] Inquiry for the item from Sue****

    Your inquiry is currently out of stock. The restock plan is undecided. Thank you.

  • Question : Inquiry for the item from Sue****Oct 04, 2019

    I'm interested in Partner Woman, Beige. Bare feet is 24.5 cm, wide feet. Would size 255 fit me?

    Answer : [Re] Inquiry for the item from Sue****

    The item you have inquired is listed in regular size. 250 or 255 seems to be correct. However, there are individual differences, so please refer to the recommendations only and make your selection. Thank you.

  • Question : Inquiry for the item from des****Sep 26, 2019

    Where to order the sumner women shoes? There is no option here

    Answer : [Re] Inquiry for the item from des****

    If you look for the product number 618673309, you can see summer shoes. Thank you.

+View all Notice, FAQ, Q&A >>
[SLAZENGER]  2020 Upgrade Unisex Shoes  / women / men /Running/Sneakers/sandal
[SLAZENGER] 2020 Upgrade Unisex Shoes / women / men /Running/Sneakers/sandal
Item Q&A
  • Question : Inquiry for the item from crusaderfairuzNov 14, 2020

    Us 11 is what size?

    Answer : [Re] Inquiry for the item from crusaderfairuz

    According to the size chart, it is 280mm. Thank you.

  • Question : Inquiry for the item from sumikaSep 23, 2020

    Will 270mm black for SL-34 be in stock again? Thanks.

    Answer : [Re] Inquiry for the item from sumika

    The product you inquire is currently out of stock. No restocking date has been set yet. Thank you.

  • Question : Inquiry for the item from flying23eagleSep 14, 2020

  • Question : Inquiry from irene_quekhgAug 04, 2020

    Order No 326347552 - Just ordered. Please change to size EU44.

    Answer : [Re] Inquiry from irene_quekhg

    I answered. Thank you.

  • Question : Inquiry related return and exchange from e07****Jul 03, 2020

+View all Notice, FAQ, Q&A >>
★KFOOD★ Delicous Konjac Jelly / Diet / Zero Sugar / Low Calorie / Kfood/Collagen
★KFOOD★ Delicous Konjac Jelly / Diet / Zero Sugar / Low Calorie / Kfood/Collagen
Item Q&A
  • Question : Inquiry for the item from celestekuahOct 26, 2020

    Hi

    Just to confirm there is a total of 50bags of jelly , correct ? 1 pc has 10 jelly so 5 pcs have 50.

    Answer : [Re] Inquiry for the item from celestekuah

    1pcs is 1pcs. If you select 1 for the option, 5pcs will be shipped. This means that 5pcs of goods will be shipped per quantity. It is written in the options. Thank you.

🔥Korean Food🔥30day 1Box🔥[SANGA]★Sang-A Probiotics 250Billion CFU Probiotics diet health
🔥Korean Food🔥30day 1Box🔥[SANGA]★Sang-A Probiotics 250Billion CFU Probiotics diet health
Item Q&A
  • Question : Inquiry for the item from SnowyOct 07, 2020

    Hi. When is the expiry date? I like to buy 10 boxes ...

    Answer : [Re] Inquiry for the item from Snowy

    Products currently in stock will expire until May 25, 2022. Thank you.

🔥1+1 EVENT🔥Korean Food🔥30day 1Box 🔥Korean 6 Years Premium honey Red ginseng Stick/improving immu
🔥1+1 EVENT🔥Korean Food🔥30day 1Box 🔥Korean 6 Years Premium honey Red ginseng Stick/improving immu
Item Q&A
  • Question : Inquiry for the item from giannitruong1967Sep 30, 2020

  • Question : Inquiry for the item from huiskSep 24, 2020

  • Question : Inquiry for the item from gracy_tongAug 03, 2020

    Hi seller how and when do I take this? Thanks

    Answer : [Re] Inquiry for the item from gracy_tong

    This product is used when wearing a disposable mask and storing it. This is a method of removing the virus by drying the mask by blowing moisture. thank

    Question : [Re] Inquiry for the item from gracy_tong

    The answer is wrong. I do not know the meaning of the inquiry. It is not a medicine but a health supplement. Thank you.

  • Question : Inquiry for the item from nicklausAug 01, 2020

    Hi,

    When is the expiry for ginseng honey ?

    Thanks.

    Answer : [Re] Inquiry for the item from nicklaus

    The current product is after "December 15, 2021". Thank you.

🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥 Face mask Case /mask keepe
🔥MADE IN KOREA🔥 Portable Anti-Bacterial Mask Case🔥 Face mask Case /mask keepe
Item Q&A
  • Question : Inquiry for the item from kktsksOct 02, 2020

    Dear seller,
    I do not understand packaging written in Korean. May I know
    The mask case can use for how long ?
    If I put used mask into the case, do I need to clean the mask case after used? If yes, use what detergent to clean?
    Awaiting for your reply. Thank you.

    Answer : [Re] Inquiry for the item from kktsks

    Dear seller,
    This mask case is suitable to store used mask when we dining outside ? If yes, how can I maintain the hygiene inside the case? Thank you.

    Question : [Re] Inquiry for the item from kktsks

    Clean the inside of the case with something like an alcohol cotton and dry it well. It is an antibacterial product. Do not wash separately with detergent. Thank you.

  • Question : Inquiry for the item from TaySep 20, 2020

    Hi Seller,

    May I ask, how to keep the case clean?
    - can use alcohol to wipe?
    - or wash with soap?

    Thanks.

    Answer : [Re] Inquiry for the item from Tay

    It is recommended to gently wipe the exterior with an antibacterial tissue. I know it is important to dry. Thank you.

  • Question : Inquiry for the item from sharonjuly8Aug 03, 2020

  • Question : Inquiry for the item from cindy.leongAug 01, 2020

    Hello how to clean the mask case after use? How long does the anti bacterial effect lasts?

    Answer : [Re] Inquiry for the item from cindy.leong

    The mask case should not be cleaned separately, and if the contamination is contaminated on the outside, it should be wiped with a dry towel. If it is contaminated inside, the antibacterial effect may be reduced. If the dehumidifier contained in it becomes discolored while using it, it is full of functions. If you use other dehumidifiers, you can see the effect. Thank you.

  • Question : Inquiry for the item from veronchew5Jul 26, 2020

    Hi Seller,
    May I know how to maintain this case?
    To store used mask, do I have to wash it after every use?
    Thank you.

    Answer : [Re] Inquiry for the item from veronchew5

    It cannot act as a mask if it is steamed. It is a disposable mask, and the effect may be deteriorated when used multiple times. It is recommended to use it for up to 8 hours, and if it is used for a short time, dry it in sunlight or wind and reuse it. Thank you.

28CM 2-layer Soup Stock Pots With Steamer Stainless Steel Three-layer Multi-purpose Multi-function
28CM 2-layer Soup Stock Pots With Steamer Stainless Steel Three-layer Multi-purpose Multi-function
Item Q&A
  • Question : Inquiry related delivery from sxiaoruSep 17, 2020

    How long to delivery?

    Answer : [Re] Inquiry related delivery from sxiaoru

    You can receive it in about 3 to 7 business days after shipment (Monday to Friday). Please note that delivery may be delayed due to COVID19. Thank you.

    Question : [Re] Inquiry related delivery from sxiaoru

    Hi, you sent the wrong size pot to me. I want 28cm, but you sent 26cm to me. so I want to return the pot.

    Answer : [Re] Inquiry related delivery from sxiaoru

    The product you ordered is "Type:1-Layer". Please check the options you ordered. Since this is a return due to a customer's mistake, the customer must pay the round-trip shipping fee (the shipping fee sent from Singapore to Korea and the shipping fee initially sent from Korea to Singapore). If you accept these, we will return them. Please note that refunds may not be possible if the wrapping paper is damaged or shows signs of use. Thank you.

    Question : [Re] Inquiry related delivery from sxiaoru

    Pls see your ad on the qoo10, your 1 layer type stated that it is 28cm. so it is your fault not my fault

    Answer : [Re] Inquiry related delivery from sxiaoru

    i dont accept the shipping fee paid by me. it is your mistake not my mistake. i will apply to customer service to investigate if you do not want to pay me.

    Question : [Re] Inquiry related delivery from sxiaoru

    it is from your ad.

    Answer : [Re] Inquiry related delivery from sxiaoru

    For your info, i never opened your box as i saw the box indicated 26cm, so i never opened it. the wrapping paper will never be damaged unless you open yourself.

    Question : [Re] Inquiry related delivery from sxiaoru

    I paid you 28cm pot, you sent me 26cm pot, you are lying to customer, you are not sincere seller.

    Answer : [Re] Inquiry related delivery from sxiaoru

    We have sent you the 1-layer you ordered. It is not our fault, so there is no way to help. For further inquiries, please contact the Qoo10 Customer Center. Thank you.

    Question : [Re] Inquiry related delivery from sxiaoru

    Are you blind? you did not see the photo i sent you? you listed clearly that 28cm 1-layer pot. You are really Rogue。

    Answer : [Re] Inquiry related delivery from sxiaoru

    Anyway i already contact customer center.

    Question : [Re] Inquiry related delivery from sxiaoru

    If you look at the detail page, it is stated that 1-layers is 27.2cm and the error range is ±1cm. Therefore, you sent the right product. Please withdraw your claim.

    Answer : [Re] Inquiry related delivery from sxiaoru

    And we specified 28cm for 2-Layers, but for 1-Layers we guided you to the size written on the detail page. Thank you.

    Question : [Re] Inquiry related delivery from sxiaoru

    And please refrain from insulting words. All of your inquiries will be saved. Thank you.

    Answer : [Re] Inquiry related delivery from sxiaoru

    ±1cm is a nice joke. It does not explain why I am getting 26.0cm, which is the measurement of the item that you sent me. So you have clearly short-changed me. I won't be withdrawing my claim btw.

    Question : [Re] Inquiry related delivery from sxiaoru

    .

  • Question : Inquiry for the item from frenny_limSep 09, 2020

  • Question : Inquiry for the item from senartaAug 18, 2020

    Pot can be used on induction?

    Answer : [Re] Inquiry for the item from senarta

    It is a pot that can be used for induction. Thank you.

  • Question : Inquiry for the item from tsiliyapJul 29, 2020

    Please advise what is the diameter of the base of the pot. Thanks

    Answer : [Re] Inquiry for the item from tsiliyap

    It is 28cm. Thank you.

  • Question : Inquiry for the item from joantiong_79Jul 14, 2020

    Is this product can cook with gas?

    Answer : [Re] Inquiry for the item from joantiong_79

    Yes. This product can be cooked with gas. Thank you.

+View all Notice, FAQ, Q&A >>
★Stainless Steel Mixing Bowl★ 20-28CM Baking and Cooking made in korea
★Stainless Steel Mixing Bowl★ 20-28CM Baking and Cooking made in korea
Item Q&A
  • Question : Inquiry for the item from fish92Sep 08, 2020

    김치 스텐레스 다라이는 없나요? 36cm 이상 싸이즈

    Answer : [Re] Inquiry for the item from fish92

    네. 없습니다. 옵션에 있는것만 판매합니다. 감사합니다.

  • Question : Inquiry for the item from jjm****Jun 06, 2020

    Are these made in Korea or China?

    Answer : [Re] Inquiry for the item from jjm****

    5PCS products are made in Korea, and the rest are Chinese OEM products. thank

  • Question : Inquiry for the item from ene****Jun 05, 2020

    Hi, Can i check for the 2 layer steamer where is it made from?

    Answer : [Re] Inquiry for the item from ene****

    China OEM. Only 5PCS products are made in Korea. Thank you.

  • Question : Inquiry for the item from vfr****May 28, 2020

    May i know the grade of the stainless stell?
    Thanks

    Answer : [Re] Inquiry for the item from vfr****

    Thank you for asking. It is generally 204 products. Thank you.

  • Question : Inquiry for the item from 241****May 28, 2020

    May i know whats the grade of Stainless steel 304 ?

    Answer : [Re] Inquiry for the item from 241****

    Thank you for asking. It is generally 204 products. Thank you.

+View all Notice, FAQ, Q&A >>
★slimming★ Delicous Meal Konjac Jelly / Diet / Zero Sugar / Low Calorie / Kfood/Collagen
★slimming★ Delicous Meal Konjac Jelly / Diet / Zero Sugar / Low Calorie / Kfood/Collagen
Item Q&A
  • Question : Inquiry for the item from mediator56Aug 27, 2020

  • Question : Inquiry for the item from mediator56Jul 22, 2020

    hi, may i know what is the ingredient list of this and the sweetener used inside?

    Answer : [Re] Inquiry for the item from mediator56

    This is the part that appears in the description of the raw material on the product detail page. This product contains vitamin C, collagen, dietary fiber, potassium, iron and organic acids. Thank you.

🥇20pcs KOREA Nano 3-PLY Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask
🥇20pcs KOREA Nano 3-PLY Premium Mask / Individual Pack / korean mask / Face shield / 3ply mask
Item Q&A
  • Question : Inquiry for the item from tansandra123Aug 27, 2020

    Is it CE certified?

    Answer : [Re] Inquiry for the item from tansandra123

    It is being checked. please wait. Thank you.

    Question : [Re] Inquiry for the item from tansandra123

    As a result of contacting the manufacturer, certification is currently being prepared and in progress. Thank you.

  • Question : 來自Pkc0520會員的商品咨詢。Aug 15, 2020

    Can this mask resist the COVID-19 virus?

    Answer : [Re] 來自Pkc0520會員的商品咨詢。

    This is a triple filter disposable mask that has 98.5% filtration efficiency and can block viruses. Thank you.

  • Question : Inquiry for the item from jorine_leowAug 10, 2020

    Hi, May I know what is the measurements of the masks?

    Answer : [Re] Inquiry for the item from jorine_leow

    It appears at the bottom of the detail page. It measures 19.7cm×8cm. Thank you.

⭐Mosquito lamp⭐ Cyclone Air / BLDC moter / Mosquito Power Strike  Mosquito
⭐Mosquito lamp⭐ Cyclone Air / BLDC moter / Mosquito Power Strike Mosquito
Item Q&A
  • Question : Inquiry for the item from setivanAug 25, 2020

    What's octanol attractant?

    Answer : [Re] Inquiry for the item from setivan

    It means that octanol is a mosquito's favorite substance, so it attracts and traps it. Thank you.

    Question : [Re] Inquiry for the item from setivan

    There's no picture illustration for the selection so don't know what it is. Thanx for explaining

    Answer : [Re] Inquiry for the item from setivan

    Yes. Thank you.

[Coleman] MEGA SALE! Limited Offer! Unisex Couple Sandals collection / men / women
[Coleman] MEGA SALE! Limited Offer! Unisex Couple Sandals collection / men / women
Item Q&A
★MADE IN KOREA★1+1★ Diamond coating Frying Pan wok  / grill pan pot woks cooking cookware/pot/fa
★MADE IN KOREA★1+1★ Diamond coating Frying Pan wok / grill pan pot woks cooking cookware/pot/fa
Item Q&A
  • Question : Inquiry for the item from gphang2000Jul 29, 2020

    Can it be used on induction cooker? Explanation in Korean, don't understand.

    Answer : [Re] Inquiry for the item from gphang2000

    Highlights, only gas stove is possible. thank

  • Question : Inquiry for the item from nnonwangJul 23, 2020

  • Question : Inquiry related delivery from aml****Jun 07, 2020

    Hi how long will it take to reach Singapore

    Answer : [Re] Inquiry related delivery from aml****

    After the product is shipped, it will be delivered to the customer within 3 to 7 business days (Monday to Friday). COVID19 may result in a slight delay in delivery due to fewer flights to Singapore. Please refer. Thank you.

  • Question : Inquiry for the item from haa****Jun 06, 2020

    Hi, can it be used on induction cooker

    Answer : [Re] Inquiry for the item from haa****

    This product cannot be used in induction. can not use. Thank you.

⭐ 1+1 Super Sale ⭐ Limited 100ea! REUSABLE MASK/washable mask/Cotton Mask/REUSABLE FACE MASK
⭐ 1+1 Super Sale ⭐ Limited 100ea! REUSABLE MASK/washable mask/Cotton Mask/REUSABLE FACE MASK
Item Q&A
  • Question : Inquiry for the item from shirley_ongcbJul 26, 2020

  • Question : Inquiry for the item from shirley_ongcbJul 26, 2020

  • Question : Inquiry for the item from ChaytongohJul 15, 2020

    Hi Seller,
    Does the mask have "nose wire" feature?

    Answer : [Re] Inquiry for the item from Chaytongoh

    "Nose wire" is a product without. thank

  • Question : Inquiry related delivery from prp****Jul 02, 2020

    Hi, I placed 2 orders on 28 May, for 4 masks under cart no. 137062001. May I know when cam I expect to receive these? As I need them urgently, as these are meant as gifts for the elderly Thank u!

    Answer : [Re] Inquiry related delivery from prp****

    Due to the limitation of the number of masks (more than 100 filters and masks cannot be shipped at once), it will be sent on June 29th and July 2nd. It seems that the product will arrive in about a week to 10 days. Thank you.

  • Question : 来自fyf****会员的商品咨询。Jun 30, 2020

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♥Restock♥ 4Color best Jelly Shoes collection
♥Restock♥ 4Color best Jelly Shoes collection
Item Q&A
  • Question : Inquiry for the item from chr****Jul 13, 2020

  • Question : Inquiry related delivery from pps****Feb 01, 2020

    How come shipping is charged twice when I selected to buy 2 pairs?

    Answer : [Re] Inquiry related delivery from pps****

    Shipping charges are subject to the weight of the item. Thank you.

  • Question : Inquiry related delivery from daw****Jun 15, 2019

    Hi seller
    Want to order 2 pair of shoes but the delivery charges is 2 charges under 1 shipment. Please adjust and advise

    Answer : [Re] Inquiry related delivery from daw****

    I did not understand the question well. I would like to buy two shoes, why do you think shipping is doubled? If it is correct, if shipping overseas, the shipping fee will be added to the weight, so if you buy two shoes, the shipping fee will be more. I hope you were helpful. Thank you.

  • Question : Inquiry related return and exchange from amy****May 03, 2019

    My order number 295130001, size 240. But wrong size 230 has been delivered, please exchange

    Answer : [Re] Inquiry related return and exchange from amy****

    Please exchange thanks

    Question : [Re] Inquiry related return and exchange from amy****

    Please respond thanks

    Answer : [Re] Inquiry related return and exchange from amy****

    Please respond thanks

    Question : [Re] Inquiry related return and exchange from amy****

    There was a mistake during packaging. We apologize for any inconvenience. We will discard the 230 size you received or give it as a gift. ^^ I will send it back to 240mm. Please withdraw the claim. Thank you.

    Answer : [Re] Inquiry related return and exchange from amy****

    Claim has been withdrawn, waiting for my 240mm. Thanks

    Question : [Re] Inquiry related return and exchange from amy****

    Yes, I will send it today. Thank you.

  • Question : Inquiry for the item from Ng_****Apr 15, 2019

    When will there be size 25 black, grey and brown ?

    Answer : [Re] Inquiry for the item from Ng_****

    The date of arrival is not yet confirmed, but will be restocked soon. Thank you.

+View all Notice, FAQ, Q&A >>