Q&A board

Q & A Lists
Item Question & Answer
[Hot In Korea!] Backpack type baby head protector Honey Bee / Lady Bug
[Hot In Korea!] Backpack type baby head protector Honey Bee / Lady Bug
Item Q&A
  • Question : Inquiry for the item from che****Jan 07, 2020

    Hello. Will you all be having restock of the honey bee design? When will you all have? Thank you.

    Answer : [Re] Inquiry for the item from che****

    Hello, customer.
    We are sorry but there is no re-stock plan for the honey bee type.

  • Question : Inquiry related delivery from ste****Mar 14, 2019

    Do you have stock in Singapore?

    Answer : [Re] Inquiry related delivery from ste****

    Hello. Sorry but we don't have any shop in Singapore. Only shipping from Korea

★1+1 ★ Primer Updated! No-Sebum Line : Powder / Blur / Moisture / Primer / Skin / Lotion
★1+1 ★ Primer Updated! No-Sebum Line : Powder / Blur / Moisture / Primer / Skin / Lotion
Item Q&A
  • Question : Inquiry from lin****Oct 10, 2019

    Which should I select for no-sebum pact?

    Answer : [Re] Inquiry from lin****

    Hello, customer.
    Powder pact is no sebum pact. Thanks.

    Question : [Re] Inquiry from lin****

    So when I select one no sebum pact I will get 1 more for free automatically when I check out for payment?

    Answer : [Re] Inquiry from lin****

    You can choose 2 products from purchase option. Please check there.

  • Question : Inquiry for the item from tra****Sep 25, 2019

    Hi, received my order however I ordered no sebum primer but received blur primer instead. Can do an exchange for me?

    Answer : [Re] Inquiry for the item from tra****

    Hello, customer.
    We are sorry for the mistake. You ordered no sebum toner & no sebum primer, but received no sebum toner & bulr primer. Is that right?

    Question : [Re] Inquiry for the item from tra****

    Yes thata right.

    Answer : [Re] Inquiry for the item from tra****

    I see. Sorry for the inconvenience. Do you have any order from our shop again?

    Question : [Re] Inquiry for the item from tra****

    No more order for now. When can I get the no sebum primer?

    Answer : [Re] Inquiry for the item from tra****

    I will arrange the shipping for the no sebum primer. Can you give me your order number?

    Question : [Re] Inquiry for the item from tra****

    I only found cart no. 129210945

    Answer : [Re] Inquiry for the item from tra****

    OK, I checked your orer detail and will ship the no sebum primer today. It will take around 4~5days to arrive at SG

    Question : [Re] Inquiry for the item from tra****

    Thanks much! How abt the blur primer do I return u?

    Answer : [Re] Inquiry for the item from tra****

    It will take too much time and cost to return it to Korea. You can just use that and please purchase from our shop again later.

    Question : [Re] Inquiry for the item from tra****

    Okay thanks!

    Answer : [Re] Inquiry for the item from tra****

    welcome :)

  • Question : Inquiry from tch****Sep 21, 2019

    Incomplete shipment. Still short of 1 toner. Ordered 2 sets

    Answer : [Re] Inquiry from tch****

    Hello, customer.
    We are sorry for the mistake on your order. We will ship out the missing toner today, and going to arrive at your address in 3~5days. Sorry again.

    Question : [Re] Inquiry from tch****

    Hi seller, thank you for your quick response. What is the tracking number.

    Answer : [Re] Inquiry from tch****

    SG1983752

    Here is your tracking number and shipping just started from today. Thanks.

  • Question : Inquiry for the item from kar****Aug 28, 2019

    Hi, will you be restocking the mineral powder anytime soon?

    Answer : [Re] Inquiry for the item from kar****

    Hello, customer. No-sebum mineral powder is in stock now. Thanks.

  • Question : Inquiry for the item from lol****Jul 27, 2019

+View all Notice, FAQ, Q&A >>
🌷LIMITED EDITION RESTOCK🌷 [Mamonde] Best seller Flower Toner Series 25ml - All In One- Rose Water
🌷LIMITED EDITION RESTOCK🌷 [Mamonde] Best seller Flower Toner Series 25ml - All In One- Rose Water
Item Q&A
  • Question : Inquiry for the item from lov****Oct 22, 2019

    Hi, when is the expired date?

    Answer : [Re] Inquiry for the item from lov****

    Hello, customer.
    Each item of this set hase EXP date 2022.04.28 or over. Thanks.

AMAZING FREE GIFT + FREE SHIPPING [Klavuu] BEST SKINCARE COLLECTION
AMAZING FREE GIFT + FREE SHIPPING [Klavuu] BEST SKINCARE COLLECTION
Item Q&A
  • Question : Inquiry for the item from kar****Aug 14, 2019

    Does the free gift comes with pouch ?

    Answer : [Re] Inquiry for the item from kar****

    All the free gifts are same with picture. No pouch

  • Question : 来自st_****会员的商品咨询。Jun 12, 2019

    请问这个是什么来的 谢谢

    Answer : [Re] 来自st_****会员的商品咨询。

    你好。
    卸妆时使用的洁面乳。

    Question : [Re] 来自st_****会员的商品咨询。

    OK 谢谢😘

    Answer : [Re] 来自st_****会员的商品咨询。

    welcome :)

  • Question : Inquiry for the item from cpp****Jun 02, 2019

    What the different with all this powder??

    Answer : [Re] Inquiry for the item from cpp****

    Hello, customer.
    You can check the detail information of each item by click the image. Thanks.

  • Question : Inquiry for the item from 211****May 10, 2019

    Hi

    Do you have the Blue Pearlisation Oneday 8Cups Marine Collagen Aqua Cream? How much does it cost if you have it?

    Hope to hear from you soon.

    Thank you.

    Shannon Ang

    Answer : [Re] Inquiry for the item from 211****

    Hello, customer. Sorry but we only have Aqua Enriched Cream since it has better hydrating function than normal aqua cream. Thanks.

  • Question : Inquiry for the item from pis****May 09, 2019

    may i know the marine aqua cream expiry date. thanks.

    Answer : [Re] Inquiry for the item from pis****

    EXP date is 2021.08

+View all Notice, FAQ, Q&A >>
FREE SHIPPING! Klavuu Green Pearlsation Teatree Care Body Spray 100ml / Spot Corrector / Cleanser
FREE SHIPPING! Klavuu Green Pearlsation Teatree Care Body Spray 100ml / Spot Corrector / Cleanser
Item Q&A
  • Question : Inquiry for the item from jtp****Jul 30, 2019

    Hi wat direction to use body spray?

    Answer : [Re] Inquiry for the item from jtp****

    Hello.What do you mean 'direction'? You can check the detail information from item page.

    Question : [Re] Inquiry for the item from jtp****

    I meant how to use the body spray

    Answer : [Re] Inquiry for the item from jtp****

    Just spray it on any body parts which have skin trouble, like arm, chest, back, etc. It's simple to use.

  • Question : Inquiry for the item from lih****Jan 02, 2019

    Any paraben?

    Answer : [Re] Inquiry for the item from lih****

    Paraben is not included in this product.

  • Question : Item hsageSep 02, 2018

  • Question : Inquiry for the item from juz****Jul 22, 2018

  • Question : Inquiry for the item from bea****Jun 06, 2018

    How to use the body spray?

    Answer : [Re] Inquiry for the item from bea****

    Just spray it on the body, especially chest, back, or any part that you have skin trouble.

Korean No.1 Beauty Tool / Aritaum Ice Calming Cooler / FREE SHIPPING! with Aloe Soothing Gel
Korean No.1 Beauty Tool / Aritaum Ice Calming Cooler / FREE SHIPPING! with Aloe Soothing Gel
Item Q&A
Innisfree Real Squeeze / Verite / illy / Best masksheet with MEGA deal price!
Innisfree Real Squeeze / Verite / illy / Best masksheet with MEGA deal price!
Item Q&A
  • Question : Inquiry for the item from car****Jun 20, 2019

  • Question : innisfreeJun 18, 2018

  • Question : Inquiry for the item from xul****Jul 08, 2018

    Hi, will the innisfree honey mask be restock anytime soon?? Thank you!

    Answer : [Re] Inquiry for the item from xul****

    We are not sure when we can get new stock yet, sorry.

  • Question : Special KitMay 23, 2018

    For the Green Tea Special Kit, can i know what are the sizes of each bottle,how many ml?

    Answer : [Re] Special Kit

    Hello, customer.
    Please click the image to check the detail info of green tea kit.
    Skin 25ml
    Lotion 25ml
    Serum 15ml
    Cream 10ml

  • Question : Inquiry for the item from pin****Apr 16, 2018

    hi when will u restock mamonde mask?

    Answer : [Re] Inquiry for the item from pin****

    Hello, customer.
    We can not guess when we will get the new stock of Mamonde mask yet. Sorry.

+View all Notice, FAQ, Q&A >>
[LANEIGE] : Lip Sleeping Mask 3g [4pcs]
[LANEIGE] : Lip Sleeping Mask 3g [4pcs]
Item Q&A
  • Question : Inquiry for the item from 247****Jun 05, 2019

    Is this item ready stock?

    Answer : [Re] Inquiry for the item from 247****

    Yes, it's in stock and ready for shipping now.

[INGA] ★1+1★ Semi Matte Lipstick / Liquid Lipstick / Free Shipping!!
[INGA] ★1+1★ Semi Matte Lipstick / Liquid Lipstick / Free Shipping!!
Item Q&A
  • Question : Inquiry for the item from lee****May 29, 2019

    Hi thank you for the items. But i thought you said the items expiry dates are all over june 2021? They are not, and the flat liquid lipstick expires in early 2020 which means i have less than a year to use it.. Is it possible for exchange? Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hello, customer.
    I checked EXP date with manufacturer and they only have the stock of this EXP date, which means those are the latest manufactured items. Sorry but we are not able to exchange the item, but instead, please let us know if you setup any order to us. We will include many free samples and mask sheet to your order. Hope you can understand, thanks.

    Question : [Re] Inquiry for the item from lee****

    Alright, may i know for liquid lipstick is it all stock u have expire in 2020?

    Answer : [Re] Inquiry for the item from lee****

    So will have i have the samples and sheet masks?

    Question : [Re] Inquiry for the item from lee****

    I checked again with manufacturer. EXP date of liquid lipstick is 18month after manufacturing and now most of the stocks are manufactured after 2018, Dec ~ 2019 Jan. So it's very fresh stock.

    For samples, I can include that with your next order to us. Thanks.

    Answer : [Re] Inquiry for the item from lee****

    Hi how is it going?

    Question : [Re] Inquiry for the item from lee****

    Hello, customer.
    I just confirmed with Qoo10 help center that this case can not be the reason of return/refund.

    1. Lipstick color is different from what you saw.
    -> The color representation can not be the reason for the exchange because it may be different depending on the screen and the device.

    2. The expiry date of the lipstick product is too short (2020.03)
    -> The product has a shelf life of 18 months after production, shorter than normal cosmetics. March 2020 means product manufactured in September 2018, more than 50% of the shelf life remain.
    When you asked how long the shelf life was, my staff answered 'over than June 2021'. At that time, there was no inventory of the product, so my staff informed it of other products in the INGA brand.
    Although the answer and the shelf life of the product are different, there is no problem of the product itself, so it can not be a reason for exchange.

  • Question : Inquiry for the item from lee****May 21, 2019

    Hi what are the expiry dates of all the items? Please advise.

    Answer : [Re] Inquiry for the item from lee****

    Hello, customer. All the INGA items' EXP date are over than 2021, June. Thanks.

1+1+1 No option Price ! ALOE vera soothing gel 300ml
1+1+1 No option Price ! ALOE vera soothing gel 300ml
Item Q&A
  • Question : Inquiry for the item from rah****May 27, 2019

    Item is out of stock. When is the stock coming

    Answer : [Re] Inquiry for the item from rah****

    Sorry but we don't have plan for new stock yet.

  • Question : Inquiry for the item from Jac****Mar 06, 2018

    When will restock?

    Answer : [Re] Inquiry for the item from Jac****

    Hello. We are sorry but we don't have schedule for restock yet. Thanks.

  • Question : Inquiry for the item from tin****Feb 12, 2018

  • Question : Inquiry for the item from yul****Feb 06, 2018

  • Question : StockJan 28, 2018

+View all Notice, FAQ, Q&A >>
[INGA] Special Launching Price! INGA Cover Fitting Tattoo Cushion 13g w/ Free Shipping
[INGA] Special Launching Price! INGA Cover Fitting Tattoo Cushion 13g w/ Free Shipping
Item Q&A
  • Question : Inquiry for the item from jer****Apr 29, 2019

    Hi Seller,

    I just draw the $8 coupon, but unable to use on the above item? I was trying to make payment.

    Answer : [Re] Inquiry for the item from jer****

    Hello, customer. We are sorry but we can not control Qoo10 promo coupon usage. Coupon availability would be decided by Qoo10, not us.

  • Question : Inquiry for the item from cho****Nov 20, 2018

    Any Promotion ? Korea having sales promotion 。

    Answer : [Re] Inquiry for the item from cho****

    Hello, customer.
    Promotion is not scheduled yet.

[CJ]이너비 (500mg*56ea) Aqua Rich / Aqua Bank / Direct from Korea / Best way to get white skin
[CJ]이너비 (500mg*56ea) Aqua Rich / Aqua Bank / Direct from Korea / Best way to get white skin
Item Q&A
  • Question : Inquiry for the item from 242****Mar 31, 2019

    Hi Seller, when is expiry of aqua rich?

    Answer : [Re] Inquiry for the item from 242****

    Hello, customer.
    EXP date: 2021. March. Thanks

[G9skin] Shinbia Glow Flash Beam / Water Flash Beam
[G9skin] Shinbia Glow Flash Beam / Water Flash Beam
Item Q&A
Klavuu BEST 3 Cushion : Tension Aqua Fitting / Perfect Foundation for you!
Klavuu BEST 3 Cushion : Tension Aqua Fitting / Perfect Foundation for you!
Item Q&A
  • Question : Inquiry for the item from 241****Feb 18, 2019

    Can you please clarify :

    what do you mean by multi fitting pact?

    Is this just the compact kit with the foundation?

    Then we still have to select the cushion type we want?

    Thanks

    Answer : [Re] Inquiry for the item from 241****

    Hello, customer.
    Please check the item detail information part. All the details are there. Thanks.

  • Question : Inquiry for the item from cac****Feb 08, 2019

    May I know what is the difference between the marine n high tension cushion ?

    Answer : [Re] Inquiry for the item from cac****

    Aqua cushion : skin moisturizing
    Tension cushion : tone coverage
    Please checj the item detail page together. Thanks.

  • Question : Inquiry for the item from hap****Dec 10, 2018

  • Question : Inquiry for the item from xii****Feb 07, 2018

[LANEIGE] : Water Sleeping Mask 15ml [4pcs]
[LANEIGE] : Water Sleeping Mask 15ml [4pcs]
Item Q&A
  • Question : Inquiry for the item from li.****Jan 07, 2019

    Hi seller, may I check if the water sleeping masks are expiring in 2021?

    Answer : [Re] Inquiry for the item from li.****

    Yes, it has EXP date on 2021

[Klavuu] Cushion collection / FREE SHIPPING! / Tension cushion / Pact / Aqua Marine
[Klavuu] Cushion collection / FREE SHIPPING! / Tension cushion / Pact / Aqua Marine
Item Q&A
  • Question : Inquiry for the item from hap****Dec 10, 2018

  • Question : Inquiry for the item from cha****Nov 21, 2018

    When is the expiry date for this cushion? Thanks

    Answer : [Re] Inquiry for the item from cha****

    https://www.qoo10.sg/g/600587127

    Please check detail information from this page. Thanks.

  • Question : Inquiry for the item from cha****Nov 21, 2018

    Aqua collagen marine cushion - Shade 21 is what is Shade 23 is what?

    Answer : [Re] Inquiry for the item from cha****

    https://www.qoo10.sg/g/600587127

    Please check detail information from this page. Thanks.

  • Question : Inquiry for the item from kel****Sep 23, 2018

    May I know the difference between tension cushiom and collagen aqua marine foundation?
    For combination skin suitable which type?

    Answer : [Re] Inquiry for the item from kel****

    Aqua cushion gives more moisturizing feeling aftr use, tension cushion is more focused for skin coverage.

  • Question : RefillSep 09, 2018

    Do you sell the refill for High Coverage Marine Collagen Aqua Cushion? Thanks

    Answer : [Re] Refill

    Hello.
    We don't have refill for the cushions, sorry.

[Innisfree] Jeju volcanic color clay mask (7 Colors) 70ml
[Innisfree] Jeju volcanic color clay mask (7 Colors) 70ml
Item Q&A
  • Question : คำสอบถามจาก luc****Dec 10, 2018

  • Question : Inquiry related delivery from sek****Aug 06, 2018

  • Question : Inquiry for the item from dya****May 21, 2018

    Hi can I know the expiry dates for all the 7 colour masks? Thanks.

    Answer : [Re] Inquiry for the item from dya****

    EXP dates until 2020, Dec ~ 2021, Apr. Thanks.

  • Question : Inquiry for the item from ric****Dec 23, 2017

    I want to buy in bulk deliver to singapore? How much is the import and custom duties should i pay?

    Answer : [Re] Inquiry for the item from ric****

    Dear customer.
    How many pcs do you want to buy? I need order information to check the custom fee. Thanks.

    Question : [Re] Inquiry for the item from ric****

    I looking to buy around 70 pcs (10 pcs each varian) for sample

    Answer : [Re] Inquiry for the item from ric****

    Alright. Can you send me email for further conversation? cedrik86@gmail.com
    Thanks.

[Klavuu] Revitalizing Pearl Treatment Toner 140ml
[Klavuu] Revitalizing Pearl Treatment Toner 140ml
Item Q&A
  • Question : Inquiry for the item from mic****Nov 05, 2018

    Hi, is this toner or marine collagen toner better for combination skin with cystic acne?

    Answer : [Re] Inquiry for the item from mic****

    Hello, customer.
    I would recommend marin aqua toner for skin with acne since some whitening ingredients can give effect on very sensetive skin. For those acne part, I highly recommend tea tree spot corrector since it has great review from Korean users. Thanks.

  • Question : expiry dateOct 27, 2018

    Hi seller , when is the expiry date

    Answer : [Re] expiry date

    Exp date : 2021.march or over

    Question : [Re] expiry date

    Hi seller , can use day and night

    Answer : [Re] expiry date

    when is the serum expiry date .

    Question : [Re] expiry date

    Hi seller , my cart no 122576274, how do use the pearl serum

    Answer : [Re] expiry date

    Hello, customer.
    https://www.qoo10.sg/g/600587127
    You can check all the EXP date and detail info from this page. Thanks

[Klavuu] Revitalizing Facial Cleansing Foam 130ml
[Klavuu] Revitalizing Facial Cleansing Foam 130ml
Item Q&A
  • Question : suit for oily skin?Oct 30, 2018

    Hi, seller, Klavuu cleanser suit for oily ,sensitive and acne skin?

    Answer : [Re] suit for oily skin?

    Foam cleanser is suitable for all skin type. Thanks.

  • Question : expiry dateOct 27, 2018

    Hi seller , when is the expiry date

    Answer : [Re] expiry date

    2020.Dec or over.

[Klavuu] WHITE PEARLSATION Special Divine Pearl Serum 33ml
[Klavuu] WHITE PEARLSATION Special Divine Pearl Serum 33ml
Item Q&A
  • Question : Inquiry for the item from sin****Oct 26, 2018

    Hi, may I know the expiry date?

    Answer : [Re] Inquiry for the item from sin****

    Exp date until 2021.Jun or over

  • Question : Pearl EYE creamAug 17, 2018

    Hi do you sell Klavuu pearl eye cream?

    Answer : [Re] Pearl EYE cream

    We don't have the stock of that item yet. We will list when we get it.

  • Question : sure is original ?Aug 06, 2018

    product sure is original ?

    Answer : [Re] sure is original ?

    We are official Klavuu distributor. All products are authentic

  • Question : Inquiry for the item from mun****Jun 27, 2018

    Hi, when is the expiry date?

    Answer : [Re] Inquiry for the item from mun****

    EXP date is 2020.07

  • Question : 关于商品Gen****会员的咨询。Jun 17, 2018

    hi . 请问为什么这个产品这么便宜?我看到的价钱都是在$50以上

    Answer : [Re] 关于商品Gen****会员的咨询。

    Sorry but we don't understand Chinese. Please send us inquiry in English

    Question : [Re] 关于商品Gen****会员的咨询。

    Why pricing so cheaper ? 😄

    Answer : [Re] 关于商品Gen****会员的咨询。

    We are official dealer of Klavuu in Qoo10, and doing promotion for brand expansion.

[Klavuu] High Coverage Marine Collagen Aqua Cushion #21 / #23
[Klavuu] High Coverage Marine Collagen Aqua Cushion #21 / #23
Item Q&A
  • Question : Is Refill Included ?Oct 16, 2018

    Dear seller,
    Does this Marine Collagen Cushion come with a refill ?
    Please advise.
    Thank you

    Answer : [Re] Is Refill Included ?

    It's not including refill. Thanks

  • Question : Inquiry for the item from kel****Sep 23, 2018

    Is suitable for combination, sensitive and acne skin ?

    Answer : [Re] Inquiry for the item from kel****

    Suitable for all skin type.

  • Question : Inquiry for the item from kim****Aug 11, 2018

    Hi hi, please advise which colour to choose #21 or #23?

    Thank you!

    Answer : [Re] Inquiry for the item from kim****

    #21 is lighter than #23.