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Q & A Lists
Item Question & Answer
PHILIPS FC9733/61 PowerPro Expert Bagless vacuum cleaner
PHILIPS FC9733/61 PowerPro Expert Bagless vacuum cleaner
Item Q&A
Philips HD9216 | HD9218 | HD9723 | HD2139 | HD2137 Air Fryer/Pressure Cooker Collection
Philips HD9216 | HD9218 | HD9723 | HD2139 | HD2137 Air Fryer/Pressure Cooker Collection
Item Q&A
  • Question : Inquiry for the item from TLC****Feb 21, 2020

    Hi there
    I tried to claim the 2 years warranty for HD 2139/62 electric pressure cooker at the Toa Payoh Customer Service counter but the staff told me have to register online. Where can i find the serial number of HD 2139/62 ?? It seems to consists only 4 digit but the one i have on the box has more than that. Please advise. Thanks!

    Answer : [Re] Inquiry for the item from TLC****

    Hi,

    Have you bring along with your receipt to customer service counter?

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from TLC****

    Yrs i did. But the CS told me to register online instead.

    Answer : [Re] Inquiry for the item from TLC****

    Hi,

    We need to check it with Philips side regarding this, in the mean while, there should be a number with barcode at the bottom of your pressure cooker, can you try to register with it?

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from TLC****

    There is a row of numbers with barcode on the box itself. Also another row of numbers at the bottom of the actual pressure cooker. Both row of numbers are different. And also the website only accept 4 digits serial numbers. The 2 rows of numbers which are found on the box and the bottom of the equipment have more than 4 digits. Please advise

    Answer : [Re] Inquiry for the item from TLC****

    Hi,

    You will find the Serial Number on the sticker on the bottom of the unit. Usually starts with 7C1A or XP1A. Kindly enter the 4 digits after 7C1A or XP1A.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 262****Feb 19, 2020

  • Question : Inquiry for the item from TLC****Feb 14, 2020

    Hi there

    I just purchased a pressure cooker HD2139 (Cart no.: 132861565) and wonder how to redeem the abalone at your Toa Payoh office. Please advise. Thanks!

    Answer : [Re] Inquiry for the item from TLC****

    Hi,

    Please print out your receipt and redeem your abalone at Philips Customer Care Center Toa Payoh.

    Redemption period is from 7/1/2020 – 14/3/2020

    The abalone redemption is on first come first serve basis, while stocks last, so please redeem it fast before the abalone run out of stock.


    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday


    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    You may refer to the guide below:
    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=receipt

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jas****Jan 26, 2020

    Hi. I got the 2139 pressure cooker. Can I check how to use the "steam" function? Must I add water aside from the food that I want to steam? Thanks.

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    You need to put in the Steam tray and pour the water just enough not to cover the Steam tray.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from jas****

    The set (2139) that I bought does not have a steam tray. Is it missing?

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    Only model HD2137 comes with steam tray, HD2139 you need to use your own steam tray

    Question : [Re] Inquiry for the item from jas****

    OK. Thabks.

    Answer : [Re] Inquiry for the item from jas****

    no problem

  • Question : Inquiry for the item from ton****Jan 27, 2020

+View all Notice, FAQ, Q&A >>
PAIN RELIEF - PHILIPS PR3140/00 Infrared lamp | Unique half-body treatment Adjustable angle Rotation
PAIN RELIEF - PHILIPS PR3140/00 Infrared lamp | Unique half-body treatment Adjustable angle Rotation
Item Q&A
  • Question : Inquiry for the item from jin****Feb 22, 2020

    Hi, is the replacement lamp for the standing unit available for sale n if yes, how much is it?

    Thanks

    Answer : [Re] Inquiry for the item from jin****

    Hi,

    You may contact Philips Customer Care Center Toa Payoh for replacement lamp.

    Philips Customer Care Center Toa Payoh
    +65 6882 3999
    Operating Hours: Monday to Friday 9am - 6pm, Saturday 9am - 1pm, excluding public holiday.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from zoe****Sep 23, 2019

PHILIPS HD9125/91 | HD9150/91 Collection 3-Tier Food Steamer |Digital /Manual timer include Egg rack
PHILIPS HD9125/91 | HD9150/91 Collection 3-Tier Food Steamer |Digital /Manual timer include Egg rack
Item Q&A
  • Question : Inquiry for the item from chu****Feb 22, 2020

    How do i claim warranty? I dont see any serial number anywhere. How to register?

    Answer : [Re] Inquiry for the item from chu****

    Hi,

    This item already comes with 2 years warranty, you no need to register it for warranty. If you want to claim warranty you can just print out the receipt and bring along with the item to Philips Customer Care Center to claim warranty.

    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday


    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    You may refer to the guide below:
    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=receipt

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from tan****Nov 11, 2019

    Hi seller, your 10 dollars coupon doesn't work on the 130 dollars item. Can you help to verify?

    Answer : [Re] Inquiry for the item from tan****

    Hi,

    Can i know which item? can you please provide us the link?

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from tan****

    It's OK. I am unable to paste the link here. Thanks!

    Answer : [Re] Inquiry for the item from tan****

    Hi,

    I think most probably is it is a daily deal item, because daily deal item can only apply cart coupon, it can't apply with shop coupon.

    Regards,
    Philips Official Store

  • Question : Inquiry from ana****Sep 06, 2019

    Understand with SPH promo this product id available at 35sgd. Please advise how to use the coupon.

    Answer : [Re] Inquiry from ana****

    Hi,

    Thanks for your inquiry but we are sorry, we are not participating in SPH promo.

    Best Regards,
    Philips Official Store

Philips GC1742 | GC1752 | GC1756 | GC2678 | GC2995 | GC2998 Steam Iron
Philips GC1742 | GC1752 | GC1756 | GC2678 | GC2995 | GC2998 Steam Iron
Item Q&A
  • Question : Inquiry for the item from goi****Feb 22, 2020

    Hesitant which one to go for GC2678, 2995 & 2998, newer technology, easy to see the water level, value for money - pls advise!

    Answer : [Re] Inquiry for the item from goi****

    the must have:
    vertical steam, de-cal, avoid detangle cord.

    Question : [Re] Inquiry for the item from goi****

    Hi,

    All 3 irons support vertical steam & de-cal.
    GC2678 & GC2998 come with auto-off function so that you no need to worry when you forget to switch off the iron, it will burn your cloth. GC2995 & GC2998 come with SteamGlide soleplate where you can smoothly glides over any fabric.

  • Question : Inquiry for the item from Tan****Feb 14, 2020

  • Question : Inquiry for the item from che****Jan 11, 2020

    Hi wats the diff between 1742 and 1752? Thanks

    Answer : [Re] Inquiry for the item from che****

    Hi,

    The steam boost for GC1752 is 100g while GC1742 is 90g, and GC1752 support vertical steam but GC1742 didn't support.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from che****

    How do I apply for warranty?

    Answer : [Re] Inquiry for the item from che****

    Hi,

    This item already comes with 2 years warranty, if you want to claim warranty you may print out receipt and bring the item to Philips Customer Care Center Toa Payoh.

    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday

    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 236****Jan 08, 2020

    Just to confirm that the weight for model GC1756 is 0.75 kg

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    It is approx. 1kg.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from ros****Dec 30, 2019

    Hi.. When will u restock the black colour GC2998?

    Answer : [Re] Inquiry for the item from ros****

    Hi,

    We have restocked it, you may purchase it right now.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
PHILIPS HD2145/62 Multicooker Rice Cooker/ Pressure Cooker/ Slow Cooker Free HD2778 S/S inner Pot
PHILIPS HD2145/62 Multicooker Rice Cooker/ Pressure Cooker/ Slow Cooker Free HD2778 S/S inner Pot
Item Q&A
  • Question : Inquiry for the item from car****Feb 21, 2020

  • Question : Inquiry for the item from ngo****Oct 06, 2019

    How about Warranty? 2 years?

    Answer : [Re] Inquiry for the item from ngo****

    Hi,

    Yes, it comes with 2 years warranty.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from ngo****Oct 06, 2019

    What is difference between HD2145 and HD2162?

    Answer : [Re] Inquiry for the item from ngo****

    Hi,

    We are sorry but we don't have model HD2162.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from dap****Sep 26, 2019

    Is the free stainless steel pot still available ?

    Answer : [Re] Inquiry for the item from dap****

    Hi,

    It is still available.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from hui****May 12, 2019

    Still comes with stainless steel inner pot?

    Answer : [Re] Inquiry for the item from hui****

    Hi,
    It is still come with free gift Stainless Steel Inner pot.

    Thank you.

    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips HD3060/ HD3031/ HD3038 Collection Rice Cooker / multifunction/ 0.7L/ 1.0L/ 1.8L
Philips HD3060/ HD3031/ HD3038 Collection Rice Cooker / multifunction/ 0.7L/ 1.0L/ 1.8L
Item Q&A
  • Question : Inquiry for the item from eil****Feb 19, 2020

    HD3060 plug is 3 pins suitable for Sg?

    Answer : [Re] Inquiry for the item from eil****

    Hi,

    Yes, it is 3 pin plug suitable for SG.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from mee****Feb 18, 2020

  • Question : Inquiry for the item from Gre****Jan 08, 2020

  • Question : Inquiry for the item from mab****Jan 08, 2020

    Hi for model HD3060, do u sell just the cooking pot as I would like to replace mine. It's scratched.

    Answer : [Re] Inquiry for the item from mab****

    Hi,

    We are sorry but we don't sell the cooking pot only, you may try to contact philips for enquiry.

    +65 6882 3999
    Mondays - Fridays 09:00 am - 06:00 pm
    Saturdays: 09:00 am - 01:00 pm
    Closed on Sundays & Public Holidays

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jas****Jan 05, 2020

    Where is the Good of Original? How long does it take to cook white rice? and when would it be promotion again? thks.

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    Good of original is from China, it takes 35 minutes to cook white rice. For the promotion period we are unsure as well, but for the moment there will be no promotion.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips AC0820/DE5205/AC2882/AC2887 Air purifier/Dehumidified (Free filter while stock last)
Philips AC0820/DE5205/AC2882/AC2887 Air purifier/Dehumidified (Free filter while stock last)
Item Q&A
  • Question : Inquiry for the item from DAV****Feb 13, 2020

  • Question : Inquiry for the item from aci****Dec 26, 2019

  • Question : Inquiry related delivery from ber****Nov 21, 2019

    Hi can I self collect the item ?

    Answer : [Re] Inquiry related delivery from ber****

    Hi,

    This item is very bulky, we don't really suggest you to self collect the item.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 245****Nov 11, 2019

  • Question : Inquiry for the item from yun****Nov 08, 2019

+View all Notice, FAQ, Q&A >>
Philips BHD004/03 EssentialCare Hairdryer 1800W Cool shot Diffuser 220-240V
Philips BHD004/03 EssentialCare Hairdryer 1800W Cool shot Diffuser 220-240V
Item Q&A
  • Question : Inquiry for the item from swi****Feb 11, 2020

  • Question : Inquiry for the item from shi****Feb 03, 2020

    Is there cold shot mode? I saw review say got snowflake option but is warm air.

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    If you use cold shot mode, it is like air that is in normal room temperature, or slightly cooler, not a totally very cold air will come out.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from I.s****Jan 27, 2020

    Is it come with 3 pins plug?

    Answer : [Re] Inquiry for the item from I.s****

    Hi,

    Yes, this item comes with 3 pins plug.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from ste****Jan 25, 2020

    What type of plug?

    Answer : [Re] Inquiry for the item from ste****

    Any warranty?

    Question : [Re] Inquiry for the item from ste****

    Hi,

    It uses 3-pin plug, and it has 2 years warranty by Philips.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from g_n****Aug 24, 2019

    Hi is there a normal temperature blowing setting? (I.e.e no heat)

    Answer : [Re] Inquiry for the item from g_n****

    Hi,

    There is cold air blowing setting

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips HX9003/67 Sonicare i InterCare Standard sonic toothbrush heads
Philips HX9003/67 Sonicare i InterCare Standard sonic toothbrush heads
Item Q&A
  • Question : Inquiry for the item from lit****Feb 09, 2020

    Hi, does it work work with hx3414/06 pls? Thanks

    Answer : [Re] Inquiry for the item from lit****

    Hi,

    Can you take a photo of the label of your toothbrush showing the models to us? Because we can't find this model.

    As for this toothbrush head, it suits all Philips sonicare toothbrush handle. We just want to make sure if your toothbrush is sonicare.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from lit****

    Hi. This model. See attached. I got it from you previously. Thanks

    Answer : [Re] Inquiry for the item from lit****

    Hi,

    Yes, it is suitable for this model.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from Ach****Jan 08, 2020

  • Question : Inquiry for the item from sim****Dec 29, 2019

    Hi, is it compaitable to hx6809?

    Answer : [Re] Inquiry for the item from sim****

    Hi,

    Yes, it is compatible with HX6809.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from fel****Oct 24, 2019

    Compatible with model HX 6530 ?

    Answer : [Re] Inquiry for the item from fel****

    Hi,

    Yes, it is compatible with model HX6530.

    Regards,
    Philips Official Store

Philips HX8331/01 HX8431 Sonicare AirFloss Pro - Interdental cleaner
Philips HX8331/01 HX8431 Sonicare AirFloss Pro - Interdental cleaner
Item Q&A
  • Question : Inquiry for the item from pis****Feb 05, 2020

    Hi, is item too powerful to splash all over? Ok for sensitive gum? Is it better than dental floss?

    Answer : [Re] Inquiry for the item from pis****

    Hi,

    The force won't be too powerful, it is definitely suitable for sensitive gum. I would say it is better than dental floss as you are able to use it together with mousewash and spray the mousewash inside the gap of your teeth directly.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from vs6****Dec 27, 2019

  • Question : Inquiry for the item from Qih****Dec 02, 2019

    how often do u need to change the nozzles?

    Answer : [Re] Inquiry for the item from Qih****

    Hi,

    It is recommended that you replace the nozzle every six months to prevent hard water build-up and reduce the potential risk of bacteria build-up.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from wei****Sep 08, 2019

  • Question : Inquiry from bee****Mar 21, 2019

+View all Notice, FAQ, Q&A >>
Philips HP8233/00 ThermoProtect Ionic Hairdryer 2200W ThermoProtect Settings
Philips HP8233/00 ThermoProtect Ionic Hairdryer 2200W ThermoProtect Settings
Item Q&A
  • Question : Inquiry for the item from 241****Feb 05, 2020

    hi the price is $89? no longer have any promo price? thx

    Answer : [Re] Inquiry for the item from 241****

    Hi,

    We will have promotion price for this item for valentine's day campaign, should be started this 2 days.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from rtk****Dec 30, 2019

    Hi no more stock?

    Answer : [Re] Inquiry for the item from rtk****

    Hi,

    This item currently don't have stock, the stock will arrive on next week.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from rtk****

    hi! its still nt restock? more than a week already cheers!

    Answer : [Re] Inquiry for the item from rtk****

    Hi,

    We are sorry about the delay, the stocks is expected to arrive this week, we will ship our your item as soon as possible once we get the stocks.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from rtk****

    the order listing is closed, i cant make an order yet.

    Answer : [Re] Inquiry for the item from rtk****

    Hi,

    Yes, because the stock still haven't arrive, once the stock confirm arrived we will re-open the listing.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from rtk****Dec 28, 2019

    hi any up coming promo for tis? Thx

    Answer : [Re] Inquiry for the item from rtk****

    Hi,

    we are sorry but this item don't for the moment.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from San****Dec 23, 2019

  • Question : Inquiry for the item from evo****Dec 14, 2019

+View all Notice, FAQ, Q&A >>
PAIN RELIEF - PHILIPS PR3120/00 Infrared lamp | For deep zone treatment Adjustable angle
PAIN RELIEF - PHILIPS PR3120/00 Infrared lamp | For deep zone treatment Adjustable angle
Item Q&A
  • Question : Inquiry for the item from san****Feb 03, 2020

  • Question : Inquiry related delivery from cat****Jun 19, 2019

    Can self collect ?

    Answer : [Re] Inquiry related delivery from cat****

    Hi,

    We don't have self-collect options, all the order is delivered by QXpress.

    Thank you.

    Philips Official Store

Philips HD3060/62 Viva Collection Rice cooker Mini-cooker 0.7L 330W
Philips HD3060/62 Viva Collection Rice cooker Mini-cooker 0.7L 330W
Item Q&A
  • Question : Inquiry for the item from 233****Feb 02, 2020

    Where can I find the serial number to register my warranty? Thank you so much.

    Answer : [Re] Inquiry for the item from 233****

    Hi,

    This item already comes with 2 years warranty, you no need to register it for warranty. If you want to claim warranty you can just print out the receipt and bring along with the item to Philips Customer Care Center to claim warranty.

    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday


    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    You may refer to the guide below:
    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=receipt

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from anc****Aug 05, 2019

    Hi,
    How long does this take to cook 2 cups of rice?

    Answer : [Re] Inquiry for the item from anc****


    Dear valued customer,

    Thank you for showing interest to our product.

    It will take 35 minutes for the rice to be cooked.

    Best Regards,
    Philips Official Store

  • Question : Inquiry for the item from set****Mar 01, 2019

    If I buy the rice cooker, can I buy an extra inner pot together?

    Answer : [Re] Inquiry for the item from set****

    On Qpost : Hi, we do not selling the extra inner pot. Thanks. AceEssential

  • Question : Inquiry for the item from pik****Jan 31, 2019

    hi, may i know the material of inner pot? what is the minimum rice cup marking?

    Answer : [Re] Inquiry for the item from pik****

    Hi ,

    Product come with 5-layer coating innerpot.
    2L volume holds 4 cups of rice and congee made with 0.5 cups of rice. Suitable for single people or small families, with no need to worry about leftovers.

    AceEssential

  • Question : Inquiry for the item from ang****Nov 16, 2018

    Hi Seller

    I tried to be in an order for Philips Viva Rice Mini Cooker 0.7L.

    At the checkout, it as flagged as no stock.

    Pls advise when you would have ready stock.


    Thanks
    Ms Ang

    Answer : [Re] Inquiry for the item from ang****

    Hi ,

    We do have ready stock for HD3060 .
    You may try again later on .
    Thank you !

    AceEssential

+View all Notice, FAQ, Q&A >>
Philips HP4588 / HP4585 EasyShine Ionic styling brush
Philips HP4588 / HP4585 EasyShine Ionic styling brush
Item Q&A
  • Question : Inquiry for the item from rac****Feb 02, 2020

  • Question : Inquiry related delivery from Wil****Dec 20, 2019

  • Question : Inquiry related delivery from fen****Dec 18, 2019

    Hi,
    Okie, but may i know can received by 24 Dec 2019

    Answer : [Re] Inquiry related delivery from fen****

    Hi,

    The stock is expected to arrive today, your item is expected to be shipped out on tomorrow. We are sorry about the delay.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from fen****Dec 16, 2019

  • Question : Inquiry related delivery from moo****Dec 15, 2019

    Hi any updates for shipping for order 311185252? Thank you.

    Answer : [Re] Inquiry related delivery from moo****

    Hi,

    The stock is expected to arrive this week, your item will be shipped out on this week. We are sorry about the delay.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
PHILIPS BHB876/00 StyleCare Prestige AutoCurler With smart curling system 2x more hair in one go
PHILIPS BHB876/00 StyleCare Prestige AutoCurler With smart curling system 2x more hair in one go
Item Q&A
  • Question : Inquiry for the item from puc****Feb 01, 2020

    Hi, when is the stock coming in?

    Answer : [Re] Inquiry for the item from puc****

    Hi,

    The stock has come in. You may purchase it already.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from puc****Feb 01, 2020

    Hi, when will the stock be coming in?

    Answer : [Re] Inquiry for the item from puc****

    Hi,

    The stock has come in. You may purchase it already.

    Regards,
    Philips Official Store

  • Question : 상품 관련 nan****님의 문의입니다.Jan 18, 2019

    Do I have to pay the customs tariff

    Answer : [Re] 상품 관련 nan****님의 문의입니다.

    Hi ,

    Korea Shipping Note
    * You may have to pay import taxes. (Above US$150 for Normal Clearance goods and List Clearance goods)
    * Korean member: Please enter the personal identification code of the good’s recipient in the shipping address to prevent delays as in customs.
    * Foreign Resident in Korea: Please enter the personal identification or passport number of the good’s recipient in the shipping address to prevent delays as in customs.
    ※ You need to use Personal Customs Clearance code (PCC code) for import declaration. PCC Code can be created at: http://p.customs.go.kr

    Alternatively you may email help@qoo10.sg for further assist .
    Thank you .

    AceEssential

  • Question : Inquiry for the item from gok****Jun 01, 2018

    Hello, does this product have warranty?

    Answer : [Re] Inquiry for the item from gok****

    Hi ,

    Yes , product comes with 2 years international warranty covered by Philips .
    Thank you .

    AceEssential

PHILIPS HR2059 | HR2603 | HR2605 | HR2104 Daily Collection Blender Series
PHILIPS HR2059 | HR2603 | HR2605 | HR2104 Daily Collection Blender Series
Item Q&A
  • Question : Inquiry for the item from Luc****Jan 28, 2020

    hi can the blender make smoothies? thanks

    Answer : [Re] Inquiry for the item from Luc****

    Hi,

    May i know which model please?

    Question : [Re] Inquiry for the item from Luc****

    The 2059/90 model

    Answer : [Re] Inquiry for the item from Luc****

    Hi,

    This model is able to make smoothies.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from sta****Dec 31, 2019

  • Question : Inquiry for the item from mar****Dec 12, 2019

    Hi, can the blender really crush iced to smoothie texture? As in not just break ice into small tiny pieces

    Answer : [Re] Inquiry for the item from mar****

    Hi,

    This blender can crush ice into smoothies.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from mar****

    Thank you ! ^^

    Answer : [Re] Inquiry for the item from mar****

    you are welcome

  • Question : Inquiry related delivery from fuj****Nov 01, 2019

    Shipping take how many days?

    Answer : [Re] Inquiry related delivery from fuj****

    Hi,

    If you purchase today, your item will be shipped out the next working day. Qxpress will deliver your item within 3 working days.

    Regards,
    Philips Official Store

  • Question : Inquiry from jan****Oct 29, 2019

+View all Notice, FAQ, Q&A >>
Philips HR1832/00 Viva Collection Juicer / 500W / QuickClean /1.5 Litre Drip stop
Philips HR1832/00 Viva Collection Juicer / 500W / QuickClean /1.5 Litre Drip stop
Item Q&A
  • Question : Inquiry for the item from ter****Jan 28, 2020

    Hi Seller

    I have saw same model at 400W and wonder if they r the same ? And is the delivery in the morning half?

    Thks

    Answer : [Re] Inquiry for the item from ter****

    Hi,

    This model should be 500w, may i have the link of the product you saw?
    The delivery is done by Qxpress, we can try to inform them to deliver your item in the morning, but no guarantee, because they have their own schedule and route for delivery.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from ter****

    Hi

    Same at Q0010 and stated 400W .
    Anyway , thanks fr replying . Will place order when lm back to SG .

    THKS

    Answer : [Re] Inquiry for the item from ter****

    You are welcome

  • Question : Inquiry for the item from 234****Dec 08, 2019

    Can I make celery juice using this machine? Thanks.

    Answer : [Re] Inquiry for the item from 234****

    Hi,

    Yes, you may make celery juice using this machine.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from msd****Oct 26, 2019

    Can juice wheatgrass with this?

    Answer : [Re] Inquiry for the item from msd****

    Hi,

    We do not recommend to process wheatgrass with this model. You will need a blender to do so.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from pow****Oct 16, 2019

    Hi, does this come with 2 years warranty by default or we have to purchase the Warranty separately?

    Thanks

    Answer : [Re] Inquiry for the item from pow****

    Hi,

    It comes with 2 years warranty by default.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from wli****Jun 09, 2019

    400w or 500w

    Answer : [Re] Inquiry for the item from wli****

    Hi,

    Sorry for the wrong info. The new info had been updated.

    It is 500w for this model.

    Thank you.

    Philips Official Store

+View all Notice, FAQ, Q&A >>
PHILIPS FC6823/61 SpeedPro Max Stick Vacuum Cleaner
PHILIPS FC6823/61 SpeedPro Max Stick Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from phi****Jan 28, 2020

    what is the dimension. couldnt find it anywhere. only stated the weight.

    Answer : [Re] Inquiry for the item from phi****

    Hi,

    We need to check on it, we will get back to you once we get the dimension.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from phi****

    Hi,

    The length of the motor is 41cm, the lengih of the stick is 71cm, and the length of the nozzle is 30cm, if you combine together the total length will be approx. 120cm.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 235****Dec 04, 2019

    Dear Seller,
    1) What is the suction power in KPA for Eco, normal and turbo mode?
    2) What is the length of the cleaner?
    3) Can I purchase extra metal rods to extend it to reach my high ceiling?
    4) How does your filter compare to Hepa filter in filtering out dust particles?

    Thank you.

    Answer : [Re] Inquiry for the item from 235****

    Hi,

    As for the suction power, we don't have data is KPA, we only know that suction power for max level will be airflow >1000 l/min. As for the length of this vacuum cleaner, it is roughly 100cm, and you can unable to get extra rods to extend it. And the filter, the performance can't compare to hepa filter.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 243****Jun 27, 2019

Philips HX3215/08  HX6321/03  HX6231/01 Sonicare Electric Toothbrush
Philips HX3215/08 HX6321/03 HX6231/01 Sonicare Electric Toothbrush
Item Q&A
  • Question : Inquiry for the item from zyu****Jan 22, 2020

  • Question : Inquiry related delivery from Ner****Dec 07, 2019

    How Long will shipping takes

    Answer : [Re] Inquiry related delivery from Ner****

    Hi,

    Usually it take 3-5 business days for the item to deliver to you.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 242****Jul 08, 2019

    I have toothrbush heads model HX9013/05 and HX6021/05, can these 2 fix into your toothbrush? tks

    Answer : [Re] Inquiry for the item from 242****

    Hi,

    HX9013/05 and HX6021/05 toothbrush heads are not able to use on these models. Thanks

    Philips Official Store

PHILIPS FC9352/61 PowerPro Compact Bagless vacuum cleaner | Animal Care
PHILIPS FC9352/61 PowerPro Compact Bagless vacuum cleaner | Animal Care
Item Q&A
  • Question : Inquiry for the item from fru****Jan 21, 2020

    Which vacum have washable filter?

    Answer : [Re] Inquiry for the item from fru****

    Hi,

    The filter of this vacuum is washable, you may refer to the guide here:
    https://www.philips.com.sg/c-f/XC000016024/how-should-i-clean-the-filter-of-my-philips-vacuum-cleaner

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from fru****Jan 21, 2020

    What is the warranty period?

    Answer : [Re] Inquiry for the item from fru****

    Hi,

    It comes with 2 years warranty.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from cal****Dec 07, 2018

    The EPA10 filter, is it a HEPA filter? Washable? How often to replace? Thank you!

    Answer : [Re] Inquiry for the item from cal****

    Hi ,

    EPA is slightly different from HEPA filter .
    This filter needs to be replaced once a year. It cannot be washed.
    Thank you .

    AceEssential

  • Question : Inquiry from qin****Nov 29, 2018

  • Question : Inquiry for the item from jul****Nov 22, 2018

    1) Due to my cabinet storage space, may I know the dimension of vacuum body?
    2) Do we need to mail or register the 2yrs warranty online?

    Answer : [Re] Inquiry for the item from jul****

    Hi ,

    Dimensions of product (LxWxH)
    410 x 281 x 247 mm
    Weight of product
    4.5 kg
    Dimensions of packaging (LxWxH)
    525 x 320 x 315 mm

    Product comes with 2 years International warranty covered by Philips .
    No registration is required . Simply print a copy of E-receipt from your Qoo10 account as proof of purchase . Our shop name will be indicated in purchase description while purchase date and time will be show in delivery description . That can be use for warranty purpose as our shop is authorised reseller by Philips.


    AceEssential

+View all Notice, FAQ, Q&A >>
PHILIPS FC8021/03 s-bag Vacuum cleaner bags
PHILIPS FC8021/03 s-bag Vacuum cleaner bags
Item Q&A
  • Question : Inquiry for the item from dai****Jan 17, 2020

    Kindly advice if this is suitable for Philip vacuum FC 8433

    Answer : [Re] Inquiry for the item from dai****

    Hi,

    This item is not suitable for model FC8433.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from dai****

    Thank you for the update. May I know if you are able to advice which type of cleaner bags are suitable for my vacuum cleaner.appreciate your assistance

    Answer : [Re] Inquiry for the item from dai****

    Hi,

    We are sorry, after we checked, this model is suitable with model FC8433.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from the****Apr 14, 2019

    Which s-bag can use for philip vacuum cleaner model fc8383/61 ?

    Answer : [Re] Inquiry for the item from the****

    HI,

    All S-Bag can use for FC8383, only different is:
    1. FC8021 - Longer performance, better filtration
    2. FC8022 - Ideal for allergy sufferers
    3. FC8023 - Anti-Odour, Ideal for animal owners

    Thank you.

    Philips Official Store

    Question : [Re] Inquiry for the item from the****

    Ok thank you for the clarification!

    Answer : [Re] Inquiry for the item from the****

    Hi,

    You are welcome.

    Philips Official Store

  • Question : Inquiry for the item from sho****Jan 13, 2019

PHILIPS HD2582/01 Daily Collection Toaster with 8 settings and Integrated bun warming rack
PHILIPS HD2582/01 Daily Collection Toaster with 8 settings and Integrated bun warming rack
Item Q&A
  • Question : Inquiry for the item from ani****Jan 20, 2020

    Is this item a 3 pin plug type for Singapore use?

    Answer : [Re] Inquiry for the item from ani****

    Hi,

    Yes, this item comes with a 3-pin plug type that is compatible with Singapore's socket.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from yan****Oct 18, 2019

    Do u sell oven toaster on Qoo10 or anywhere in Singapore?

    Thanks

    Answer : [Re] Inquiry for the item from yan****

    Hi,

    We are sorry but we don't sell oven toaster.

    Regards,
    Philips Official Store

Philips HD4515/63 | HD4533/63 Daily/Viva Collection Fuzzy Logic Rice Cooker
Philips HD4515/63 | HD4533/63 Daily/Viva Collection Fuzzy Logic Rice Cooker
Item Q&A
  • Question : Inquiry related delivery from ivy****Jan 19, 2020

    Hi seller, if order today can receive before cny?

    Answer : [Re] Inquiry related delivery from ivy****

    Hi,

    If you order today, your order will be shipped out by tomorrow, Qxpress will start to deliver by this Wednesday.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry related delivery from ivy****

    Noted with thanks

    Answer : [Re] Inquiry related delivery from ivy****

    you are welcome

  • Question : Inquiry for the item from chi****Aug 19, 2019

    What is size of cooker -LxBxH?

    Answer : [Re] Inquiry for the item from chi****

    Hi,

    the size is approximately 365*274*224 mm

    Regards,
    Philips Official Store

Philips HD4921/62 | HD4911/62 Daily Collection Induction Cooker FREE soup pot
Philips HD4921/62 | HD4911/62 Daily Collection Induction Cooker FREE soup pot
Item Q&A
  • Question : Inquiry for the item from gel****Jan 16, 2020

    Hi, I have a 28cm pot. Will this be big enough to use with the pot? Thanks

    Answer : [Re] Inquiry for the item from gel****

    Hi,

    28cm should be able to fix with HD4911 but not HD4921, but please be noted that only stainless steel or iron pot is able to use with induction cooker.

  • Question : Inquiry for the item from pau****Jan 15, 2020

    Can work with ceramic pot?

    Answer : [Re] Inquiry for the item from pau****

    Hi,

    Ceramic pot doesn't work with induction cooker. But if you purchase this induction cooker, it will come with a pot that is able to use with it.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from bre****Jan 12, 2020

    Hi seller,

    will you restock HD 4921 model soon?

    Thanks

    Answer : [Re] Inquiry for the item from bre****

    Hi,

    It is available now.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from lsp****Sep 08, 2019

    Can I check if item come with 2 years warranty (as per shown in photo)?

    I am puzzle as there's an add on button, and it's for 6 or 12 months. Moreover, need to pay extra.

    Answer : [Re] Inquiry for the item from lsp****

    Hi,

    This item already come with 2 years warranty by Philips.

    If you refer to NTUC income purchase guard, you may refer to this article. It serves as an extra protection, where you can choose not to buy.
    https://www.hardwarezone.com.sg/feature-ntuc-income-and-qoo10-launch-purchase-guard-insurance-electronic-gadgets

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from lsp****

    Thank you that this item come with 2 years warranty.

    The button is for extra protection, which is not needed by me.

    Have a good day.

    Answer : [Re] Inquiry for the item from lsp****

    Hi,

    yes, you are correct.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jon****Aug 26, 2019

    Hi is the $54 offer coming back soon??

    Answer : [Re] Inquiry for the item from jon****

    On Qpost : Hi, the $54 is only for national day and this price is subsidized by Qoo10, I think it won't coming back very soon

+View all Notice, FAQ, Q&A >>
PHILIPS HD9654/91 Avance Collection Airfryer XXL free abalone redeem at c.c.
PHILIPS HD9654/91 Avance Collection Airfryer XXL free abalone redeem at c.c.
Item Q&A
  • Question : Inquiry for the item from jea****Jan 16, 2020

    I recieved my airfryer how to collect the abalone

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    Please print out your receipt and redeem your abalone at Philips Customer Care Center Toa Payoh.

    Redemption period is from 7/1/2020 – 14/3/2020

    The abalone redemption is on first come first serve basis, while stocks last, so please redeem it fast before the abalone run out of stock.


    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday


    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from hui****Jan 14, 2020

  • Question : Inquiry for the item from lir****Jan 05, 2020

    Dear seller pls advise how does the free abalone collection work? Will the airfryer still be delivered via Qprime? Thanks.

    Answer : [Re] Inquiry for the item from lir****

    Hi,

    your airfryer will deliver via Qprime, after you received your airfryer, there is a receipt attached together with it, you may bring that receipt and visit Philips Customer Care Centre Toa Payoh to redeem the abalone.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jea****Dec 23, 2019

    I pay now when can I receive the airfryer ,can it by before xmas

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    We are sorry but if you pay now, your item will be picked up by Qxpress tomorrow and you can only receive the item after christmas.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jea****Dec 06, 2019

    Buying xxl airfryer do u have the old oven exchange $100 voucher promotion

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    We are sorry but trade-in promotion is not available here.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips HD4528/62 | HD4535/62 Avance Collection IH Rice Cooker
Philips HD4528/62 | HD4535/62 Avance Collection IH Rice Cooker
Item Q&A
  • Question : Inquiry for the item from zoe****Jan 15, 2020

    Hi seller, how do I collect the abalone after purchased? Thanks

    Answer : [Re] Inquiry for the item from zoe****

    Hi,

    Please print out the receipt from Qoo10 and bring it to Philips Customer Care Center Toa Payoh for redemption.
    The steps to print out the receipt is as below:
    1. Go to [My Qoo10] & enter log-in.
    2. Go to Shopping List.
    3. Under the Tap [Recent Orders], browse for the order you want to view.
    4. On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    5. On pop-up window, click [Details] for invoice.

    Philips Customer Care Center Toa Payoh's address and operating hours is as below:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am - 6pm, Saturday 9am - 1pm, Excluding Public Holidays.

    Regards,
    Philips Official Store

*SHOP n CART COUPON APPLICABLE* Philips SP9860/13 Shaver S9000 Prestige Wet n Dry / Wireless Chargin
*SHOP n CART COUPON APPLICABLE* Philips SP9860/13 Shaver S9000 Prestige Wet n Dry / Wireless Chargin
Item Q&A
  • Question : Inquiry for the item from tsa****Jan 10, 2020

    Is there still any free $100 NTUC voucher and Sultans of Shave voucher and the Philips Grooming set?

    Answer : [Re] Inquiry for the item from tsa****

    On Qpost : Hi, The free $100 is still available and the grooming set is still available, but the sultans of shave voucher is not available.

    Question : [Re] Inquiry for the item from tsa****

    Thanks for the update. Are the $100 voucher + Grooming set also delivered directly to us or do we need to redeem from the Philips Redemption Centre? Do we need to cut-out the original barcode from the package or show any receipt proof of purchase or is there any redemption form?

    Answer : [Re] Inquiry for the item from tsa****

    Hi,

    Sorry our mistake, we checked with Philips the $100 is not longer redeemable at Philips Customer Care Center, the promotion is ended during 1st Jan 2020. but it still coming with the grooming set where it will deliver together with the shaver.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from tsa****

    Hi there, I have made an online order, please send me the grooming set together with the shaver. Thanks!

    Answer : [Re] Inquiry for the item from tsa****

    Hi,

    Thanks for your purchase, your item will be shipped out today, the fastest you can get the item is by tomorrow.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from Law****Jan 08, 2020

  • Question : Inquiry for the item from cai****Dec 28, 2019

    Hi, may I know if this comes with a $100 shopping voucher and grooming kit set?

    Answer : [Re] Inquiry for the item from cai****

    Hi,

    This item comes with $100 shopping voucher, you need to redeem it at Philips Customer Care Centre Toa Payoh, and yes it comes with grooming kit set.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from net****Jun 19, 2019

Philips FC8038/01 Non-washable HEPA 13 s-filter
Philips FC8038/01 Non-washable HEPA 13 s-filter
Item Q&A
  • Question : Inquiry for the item from geo****Jan 06, 2020

    Can fit FC9733?

    Answer : [Re] Inquiry for the item from geo****

    Hi,

    We are sorry but this model doesn't support FC9733.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from geo****

    Do u sell hepa filter for model FC9733 thank you

    Answer : [Re] Inquiry for the item from geo****

    Hi,

    We are sorry but we don't have sell hepa filter for model FC9733, maybe you can try to contact philips to see if they are selling.

    +65 6882 3999
    Mondays - Fridays 09:00 am - 06:00 pm
    Saturdays: 09:00 am - 01:00 pm
    excluding public holiday

    Regards,
    Philips Official Store


    Question : [Re] Inquiry for the item from geo****

    Ok thanks

    Answer : [Re] Inquiry for the item from geo****

    you are welcome

  • Question : Inquiry for the item from 212****Jul 12, 2019

    Hi! May I know is this filter suitable for Philip Vacuum FC9236-FC9220?

    Answer : [Re] Inquiry for the item from 212****

    Hi,

    This filter is not for FC9236-FC9220.


    Philips Official Store

  • Question : Inquiry for the item from 242****Jun 12, 2019

    Hi! May I know is this filter suitable for Philip Vacuum FC9160?

    Answer : [Re] Inquiry for the item from 242****

    On Qpost : Hi, the FC8038 is suitable to replace FC9160. Thank you.

  • Question : Inquiry for the item from eug****Mar 23, 2019

    Hi, is this the inlet filter or the exhaust filter? I’m having the FC8764, original inlet filter is the netting and the sponge.

    Answer : [Re] Inquiry for the item from eug****

    Hi ,

    To get more professional answer for the enquiry above , kindly drop an Whatsapp message to Philips Consumer Care at +65 9665 1349 .
    Thank you .

    Philips Official Store