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Q & A Lists
Item Question & Answer
Philips HD4515/63 | HD4533/63 Daily/Viva Collection Fuzzy Logic Rice Cooker
Philips HD4515/63 | HD4533/63 Daily/Viva Collection Fuzzy Logic Rice Cooker
Item Q&A
Philips HD9216 | HD9218 | HD9723 | HD2139 | HD2137 Air Fryer and Pressure Cooker Collection
Philips HD9216 | HD9218 | HD9723 | HD2139 | HD2137 Air Fryer and Pressure Cooker Collection
Item Q&A
  • Question : Inquiry related delivery from anv****Jan 17, 2020

  • Question : Inquiry related delivery from jas****Jan 14, 2020

    Hi. When will you ship out item? Bought it on Sunday till now no news.

    Answer : [Re] Inquiry related delivery from jas****

    On Qpost : Hi, Today Qxpress will pick up your item

  • Question : Inquiry related delivery from San****Jan 12, 2020

  • Question : Inquiry from Dor****Jan 12, 2020

    Since the purchase comes with 2 years warranty, how come at the bottom still have 12 m and 6 m additional warranty coverage from date of purchase?

    Answer : [Re] Inquiry from Dor****

    Hi,

    Do you mean the NTUC income purchase guard? That one is as an additional protection where you can choose to not buy since this item already has 2 years warranty by Philips.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from liz****Jan 10, 2020

+View all Notice, FAQ, Q&A >>
PHILIPS FC8021/03 s-bag Vacuum cleaner bags
PHILIPS FC8021/03 s-bag Vacuum cleaner bags
Item Q&A
  • Question : Inquiry for the item from dai****Jan 17, 2020

  • Question : Inquiry for the item from the****Apr 14, 2019

    Which s-bag can use for philip vacuum cleaner model fc8383/61 ?

    Answer : [Re] Inquiry for the item from the****

    HI,

    All S-Bag can use for FC8383, only different is:
    1. FC8021 - Longer performance, better filtration
    2. FC8022 - Ideal for allergy sufferers
    3. FC8023 - Anti-Odour, Ideal for animal owners

    Thank you.

    Philips Official Store

    Question : [Re] Inquiry for the item from the****

    Ok thank you for the clarification!

    Answer : [Re] Inquiry for the item from the****

    Hi,

    You are welcome.

    Philips Official Store

  • Question : Inquiry for the item from sho****Jan 13, 2019

Philips HD4921/62 | HD4911/62 Daily Collection Induction Cooker FREE soup pot
Philips HD4921/62 | HD4911/62 Daily Collection Induction Cooker FREE soup pot
Item Q&A
  • Question : Inquiry for the item from gel****Jan 16, 2020

    Hi, I have a 28cm pot. Will this be big enough to use with the pot? Thanks

    Answer : [Re] Inquiry for the item from gel****

    Hi,

    28cm should be able to fix with HD4911 but not HD4921, but please be noted that only stainless steel or iron pot is able to use with induction cooker.

  • Question : Inquiry for the item from pau****Jan 15, 2020

    Can work with ceramic pot?

    Answer : [Re] Inquiry for the item from pau****

    Hi,

    Ceramic pot doesn't work with induction cooker. But if you purchase this induction cooker, it will come with a pot that is able to use with it.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from bre****Jan 12, 2020

    Hi seller,

    will you restock HD 4921 model soon?

    Thanks

    Answer : [Re] Inquiry for the item from bre****

    Hi,

    It is available now.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from lsp****Sep 08, 2019

    Can I check if item come with 2 years warranty (as per shown in photo)?

    I am puzzle as there's an add on button, and it's for 6 or 12 months. Moreover, need to pay extra.

    Answer : [Re] Inquiry for the item from lsp****

    Hi,

    This item already come with 2 years warranty by Philips.

    If you refer to NTUC income purchase guard, you may refer to this article. It serves as an extra protection, where you can choose not to buy.
    https://www.hardwarezone.com.sg/feature-ntuc-income-and-qoo10-launch-purchase-guard-insurance-electronic-gadgets

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from lsp****

    Thank you that this item come with 2 years warranty.

    The button is for extra protection, which is not needed by me.

    Have a good day.

    Answer : [Re] Inquiry for the item from lsp****

    Hi,

    yes, you are correct.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jon****Aug 26, 2019

    Hi is the $54 offer coming back soon??

    Answer : [Re] Inquiry for the item from jon****

    On Qpost : Hi, the $54 is only for national day and this price is subsidized by Qoo10, I think it won't coming back very soon

+View all Notice, FAQ, Q&A >>
PHILIPS HD9654/91 Avance Collection Airfryer XXL free abalone redeem at c.c.
PHILIPS HD9654/91 Avance Collection Airfryer XXL free abalone redeem at c.c.
Item Q&A
  • Question : Inquiry for the item from jea****Jan 16, 2020

    I recieved my airfryer how to collect the abalone

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    Please print out your receipt and redeem your abalone at Philips Customer Care Center Toa Payoh.

    Redemption period is from 7/1/2020 – 14/3/2020

    The abalone redemption is on first come first serve basis, while stocks last, so please redeem it fast before the abalone run out of stock.


    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday


    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from hui****Jan 14, 2020

  • Question : Inquiry for the item from lir****Jan 05, 2020

    Dear seller pls advise how does the free abalone collection work? Will the airfryer still be delivered via Qprime? Thanks.

    Answer : [Re] Inquiry for the item from lir****

    Hi,

    your airfryer will deliver via Qprime, after you received your airfryer, there is a receipt attached together with it, you may bring that receipt and visit Philips Customer Care Centre Toa Payoh to redeem the abalone.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jea****Dec 23, 2019

    I pay now when can I receive the airfryer ,can it by before xmas

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    We are sorry but if you pay now, your item will be picked up by Qxpress tomorrow and you can only receive the item after christmas.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jea****Dec 06, 2019

    Buying xxl airfryer do u have the old oven exchange $100 voucher promotion

    Answer : [Re] Inquiry for the item from jea****

    Hi,

    We are sorry but trade-in promotion is not available here.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips GC1742 | GC1752 | GC1756 | GC2678 | GC2995 | GC2998 Steam Iron
Philips GC1742 | GC1752 | GC1756 | GC2678 | GC2995 | GC2998 Steam Iron
Item Q&A
  • Question : Inquiry for the item from che****Jan 11, 2020

    Hi wats the diff between 1742 and 1752? Thanks

    Answer : [Re] Inquiry for the item from che****

    Hi,

    The steam boost for GC1752 is 100g while GC1742 is 90g, and GC1752 support vertical steam but GC1742 didn't support.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from che****

    How do I apply for warranty?

    Answer : [Re] Inquiry for the item from che****

    Hi,

    This item already comes with 2 years warranty, if you want to claim warranty you may print out receipt and bring the item to Philips Customer Care Center Toa Payoh.

    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday

    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 236****Jan 08, 2020

    Just to confirm that the weight for model GC1756 is 0.75 kg

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    It is approx. 1kg.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from ros****Dec 30, 2019

    Hi.. When will u restock the black colour GC2998?

    Answer : [Re] Inquiry for the item from ros****

    Hi,

    We have restocked it, you may purchase it right now.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from gde****Dec 28, 2019

    Hi! If i order today Sat 28th , when wd i be receiving it, considering its coming to yr end holiday? Thank you

    Answer : [Re] Inquiry related delivery from gde****

    Hi,

    If you order on 28th Sat, your item will be shipped out today and the fastest you can get the item is by tomorrow.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from ice****Dec 16, 2019

    Hi Seller,

    Will you be restocking 1752 model?

    Answer : [Re] Inquiry for the item from ice****

    On Qpost : Hi, We already ordered, the stock should be replenished by this week.

+View all Notice, FAQ, Q&A >>
Philips HR7776/91 Avance Collection Food processor
Philips HR7776/91 Avance Collection Food processor
Item Q&A
  • Question : Inquiry for the item from eel****Jan 15, 2020

    How do I get the 2 year warrenty?

    Answer : [Re] Inquiry for the item from eel****

    Hi,

    This item already comes with 2 years warranty, if you want to claim warranty you may print out receipt and bring the item to Philips Customer Care Center Toa Payoh.

    Philips Customer Care Center Toa Payoh:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am – 6pm
    Saturday 9am – 1pm
    Excluding Public Holiday

    How to print your Qoo10 Invoice
    • Go to [My Qoo10] & enter log-in.
    • Go to Shopping List.
    • Under the Tap [Recent Orders], browse for the order you want to view.
    • On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    • On pop-up window, click [Details] for invoice.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from pea****Dec 03, 2019

    The accessories do not include a mill. Does that mean it cannot grind coffee beans, hard nuts & spices?

    Answer : [Re] Inquiry for the item from pea****

    Hi,

    Yes, it doesn't come with mini chopper, therefore it canot grind coffee beans, hard nuts & spices.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from pea****

    Noted. Thanks.

    Answer : [Re] Inquiry for the item from pea****

    you are welcome

  • Question : Inquiry for the item from ice****Oct 09, 2019

    hi! can i check which disc should i use to make nut butters?

    Answer : [Re] Inquiry for the item from ice****

    Hi,

    If you want to grind nuts you may use mini chopper.

    Regards,
    Philips Official Store

  • Question : Inquiry from Dhw****Mar 07, 2019

    Hi,can I buy small jar of this HR7776 food processor?

    Answer : [Re] Inquiry from Dhw****

    On Qpost : Hi, we do not selling part of small jar for HR7776. Thank you. Philips Official Store

  • Question : Inquiry for the item from kit****Jan 22, 2018

    What pin type? 3pins for sg use?

    Answer : [Re] Inquiry for the item from kit****

    Hi ,

    Product comes with 3 pin plug for SG use .
    Thankyou .

    AceEssential

+View all Notice, FAQ, Q&A >>
Philips HD4528/62 | HD4535/62 Avance Collection IH Rice Cooker
Philips HD4528/62 | HD4535/62 Avance Collection IH Rice Cooker
Item Q&A
  • Question : Inquiry for the item from zoe****Jan 15, 2020

    Hi seller, how do I collect the abalone after purchased? Thanks

    Answer : [Re] Inquiry for the item from zoe****

    Hi,

    Please print out the receipt from Qoo10 and bring it to Philips Customer Care Center Toa Payoh for redemption.
    The steps to print out the receipt is as below:
    1. Go to [My Qoo10] & enter log-in.
    2. Go to Shopping List.
    3. Under the Tap [Recent Orders], browse for the order you want to view.
    4. On the left-side, see [Cart No, Date & Receipt], click [Receipt] Link.
    5. On pop-up window, click [Details] for invoice.

    Philips Customer Care Center Toa Payoh's address and operating hours is as below:
    622 Lor 1 Toa Payoh, Level 1 Philips APAC Centre, Singapore 319763
    Monday to Friday 9am - 6pm, Saturday 9am - 1pm, Excluding Public Holidays.

    Regards,
    Philips Official Store

*SHOP n CART COUPON APPLICABLE* Philips SP9860/13 Shaver S9000 Prestige Wet n Dry / Wireless Chargin
*SHOP n CART COUPON APPLICABLE* Philips SP9860/13 Shaver S9000 Prestige Wet n Dry / Wireless Chargin
Item Q&A
  • Question : Inquiry for the item from tsa****Jan 10, 2020

    Is there still any free $100 NTUC voucher and Sultans of Shave voucher and the Philips Grooming set?

    Answer : [Re] Inquiry for the item from tsa****

    On Qpost : Hi, The free $100 is still available and the grooming set is still available, but the sultans of shave voucher is not available.

    Question : [Re] Inquiry for the item from tsa****

    Thanks for the update. Are the $100 voucher + Grooming set also delivered directly to us or do we need to redeem from the Philips Redemption Centre? Do we need to cut-out the original barcode from the package or show any receipt proof of purchase or is there any redemption form?

    Answer : [Re] Inquiry for the item from tsa****

    Hi,

    Sorry our mistake, we checked with Philips the $100 is not longer redeemable at Philips Customer Care Center, the promotion is ended during 1st Jan 2020. but it still coming with the grooming set where it will deliver together with the shaver.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from tsa****

    Hi there, I have made an online order, please send me the grooming set together with the shaver. Thanks!

    Answer : [Re] Inquiry for the item from tsa****

    Hi,

    Thanks for your purchase, your item will be shipped out today, the fastest you can get the item is by tomorrow.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from Law****Jan 08, 2020

  • Question : Inquiry for the item from cai****Dec 28, 2019

    Hi, may I know if this comes with a $100 shopping voucher and grooming kit set?

    Answer : [Re] Inquiry for the item from cai****

    Hi,

    This item comes with $100 shopping voucher, you need to redeem it at Philips Customer Care Centre Toa Payoh, and yes it comes with grooming kit set.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from net****Jun 19, 2019

PHILIPS FC9733/61 PowerPro Expert Bagless vacuum cleaner
PHILIPS FC9733/61 PowerPro Expert Bagless vacuum cleaner
Item Q&A
Philips HD3060/ HD3031/ HD3038 Collection Rice Cooker / multifunction/ 0.7L/ 1.0L/ 1.8L
Philips HD3060/ HD3031/ HD3038 Collection Rice Cooker / multifunction/ 0.7L/ 1.0L/ 1.8L
Item Q&A
  • Question : Inquiry for the item from Gre****Jan 08, 2020

  • Question : Inquiry for the item from mab****Jan 08, 2020

    Hi for model HD3060, do u sell just the cooking pot as I would like to replace mine. It's scratched.

    Answer : [Re] Inquiry for the item from mab****

    Hi,

    We are sorry but we don't sell the cooking pot only, you may try to contact philips for enquiry.

    +65 6882 3999
    Mondays - Fridays 09:00 am - 06:00 pm
    Saturdays: 09:00 am - 01:00 pm
    Closed on Sundays & Public Holidays

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jas****Jan 05, 2020

    Where is the Good of Original? How long does it take to cook white rice? and when would it be promotion again? thks.

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    Good of original is from China, it takes 35 minutes to cook white rice. For the promotion period we are unsure as well, but for the moment there will be no promotion.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jas****Dec 27, 2019

    Can’t be able to apply Cart coupon?

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    We are sorry but promotion item set by Qoo10 can't apply cart coupon.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from jas****Dec 27, 2019

    When do you have stock for HD3060?
    you are not selling HD3060 in white color version?

    Answer : [Re] Inquiry for the item from jas****

    Hi,

    Yes we still have stock for HD3060, but we don't have the white color version.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips FC8038/01 Non-washable HEPA 13 s-filter
Philips FC8038/01 Non-washable HEPA 13 s-filter
Item Q&A
  • Question : Inquiry for the item from geo****Jan 06, 2020

    Can fit FC9733?

    Answer : [Re] Inquiry for the item from geo****

    Hi,

    We are sorry but this model doesn't support FC9733.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from geo****

    Do u sell hepa filter for model FC9733 thank you

    Answer : [Re] Inquiry for the item from geo****

    Hi,

    We are sorry but we don't have sell hepa filter for model FC9733, maybe you can try to contact philips to see if they are selling.

    +65 6882 3999
    Mondays - Fridays 09:00 am - 06:00 pm
    Saturdays: 09:00 am - 01:00 pm
    excluding public holiday

    Regards,
    Philips Official Store


    Question : [Re] Inquiry for the item from geo****

    Ok thanks

    Answer : [Re] Inquiry for the item from geo****

    you are welcome

  • Question : Inquiry for the item from 212****Jul 12, 2019

    Hi! May I know is this filter suitable for Philip Vacuum FC9236-FC9220?

    Answer : [Re] Inquiry for the item from 212****

    Hi,

    This filter is not for FC9236-FC9220.


    Philips Official Store

  • Question : Inquiry for the item from 242****Jun 12, 2019

    Hi! May I know is this filter suitable for Philip Vacuum FC9160?

    Answer : [Re] Inquiry for the item from 242****

    On Qpost : Hi, the FC8038 is suitable to replace FC9160. Thank you.

  • Question : Inquiry for the item from eug****Mar 23, 2019

    Hi, is this the inlet filter or the exhaust filter? I’m having the FC8764, original inlet filter is the netting and the sponge.

    Answer : [Re] Inquiry for the item from eug****

    Hi ,

    To get more professional answer for the enquiry above , kindly drop an Whatsapp message to Philips Consumer Care at +65 9665 1349 .
    Thank you .

    Philips Official Store

Philips HX9003/67 Sonicare i InterCare Standard sonic toothbrush heads
Philips HX9003/67 Sonicare i InterCare Standard sonic toothbrush heads
Item Q&A
  • Question : Inquiry for the item from Ach****Jan 08, 2020

  • Question : Inquiry for the item from sim****Dec 29, 2019

    Hi, is it compaitable to hx6809?

    Answer : [Re] Inquiry for the item from sim****

    Hi,

    Yes, it is compatible with HX6809.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from fel****Oct 24, 2019

    Compatible with model HX 6530 ?

    Answer : [Re] Inquiry for the item from fel****

    Hi,

    Yes, it is compatible with model HX6530.

    Regards,
    Philips Official Store

Philips HD7447/00 Daily Collection Coffee maker /With glass jug /Silk Beige
Philips HD7447/00 Daily Collection Coffee maker /With glass jug /Silk Beige
Item Q&A
  • Question : Inquiry related delivery from ann****Jan 07, 2020

    Hi, how many days it will took us to receive the item? If I order it January 7? The place is in Laguna, Philippines. And how much is the shipping fee?

    Answer : [Re] Inquiry related delivery from ann****

    Hi,

    It might take 1-3 weeks for the item to be delivered to overseas, and we are unsure about the shipping rate, you can try to add the item to cart and see the shipping first before you do the payment.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from Ver****Mar 30, 2019

    hi i will like to buy 2 sets of the coffee maker. But am i being charged twice the shipping. Is there any way i can only pay for one shipping fee since both will be delivered to the same house ? Thank you.

    Answer : [Re] Inquiry related delivery from Ver****

    Hi,
    This model is running sale with "Free shipping if over $50".

    You may select 2 qty and enjoy the free shipping.

    Thank you.

    Philips Official Store

    Question : [Re] Inquiry related delivery from Ver****

    Hi, I will like to purchase for the auction items. But I will like to have 2 sets instead. Currently in the auction page , i cannot check out at once to pay for only 1 shipping . Please advise.

    Answer : [Re] Inquiry related delivery from Ver****

    Hi,

    For the auction, only limit to 1 qty per order.

    We apologize for the inconvenience caused.

    Philips Official Store

  • Question : Inquiry for the item from 233****Dec 29, 2018

    Hi i have received my item. How do i obtain the 2 years warranty? Kindly assist. Thank you

    Answer : [Re] Inquiry for the item from 233****

    Hi ,

    Product comes with 2 years International warranty covered by Philips .
    No registration is required . Simply print a copy of E-receipt from your Qoo10 account as proof of purchase . Our shop name will be indicated in purchase description while purchase date and time will be show in delivery description . That can be use for warranty purpose as our shop is authorised reseller by Philips.

    For warranty issues, you can bring the product and receipt back to Philips Consumer Care Centre.

    Philips Service Centre in Singapore :
    620A Lorong 1 Toa Payoh
    TP4 Building Level 1 - Consumer Care / Service
    Singapore 319762
    Hours : 9am - 6pm
    Phone : 6882 3999

    AceEssential

    Question : [Re] Inquiry for the item from 233****

    Thank You for the prompt reply! Happy new year!

    Answer : [Re] Inquiry for the item from 233****

    Hi ,

    You're welcome.
    Happy New Year !

    AceEssential

  • Question : Inquiry for the item from 233****Dec 19, 2018

    Hi its comes with the washable filter or need to buy a separate paper filter?

    Answer : [Re] Inquiry for the item from 233****

    Hi ,

    To get more professional answer for the enquiry above , kindly drop an Whatsapp message to Philips Consumer Care at +65 9665 1349 .
    Thank you .

    AceEssential

  • Question : Inquiry for the item from 241****Dec 01, 2018

    Hi Seller,
    Is there a need for disposable paper filter? or its using a washable one?
    Thanks.

    Answer : [Re] Inquiry for the item from 241****

    Hi ,

    Good afternoon! Sorry for the wait. Kindly contact our Consumer Care Line at +6568823999 so our live specialist can assist you right away with your concern. Thank you!

    AceEssential

+View all Notice, FAQ, Q&A >>
Philips HD7762/00 Grind n Brew Coffee maker with Free Tumbler
Philips HD7762/00 Grind n Brew Coffee maker with Free Tumbler
Item Q&A
  • Question : Inquiry from gua****Jan 04, 2020

  • Question : Inquiry for the item from foo****Feb 09, 2019

  • Question : Inquiry related delivery from scw****Dec 09, 2018

    Able to self collection

    Answer : [Re] Inquiry related delivery from scw****

    Hi ,

    Unfortunately self-collection is unavailable at the moment .
    Standard delivery takes only2-3 working days to be delivered .
    Thank you .

    AceEssential

  • Question : Inquiry for the item from jin****Dec 04, 2018

    Do you have ready stock now?

    Answer : [Re] Inquiry for the item from jin****

    Hi ,

    Yes we sdo have ready stock now .
    Looking forward to your purchase .
    Thank you .

    AceEssential

  • Question : Inquiry for the item from 211****Nov 14, 2018

    Hi, may I know if you have stock for this item? thanks!

    Answer : [Re] Inquiry for the item from 211****

    Hi ,

    Yes , we do have ready stock .
    Thank you .

    AceEssential

+View all Notice, FAQ, Q&A >>
PHILIPS HR2059 | HR2603 | HR2605 | HR2104 Daily Collection Blender Series
PHILIPS HR2059 | HR2603 | HR2605 | HR2104 Daily Collection Blender Series
Item Q&A
  • Question : Inquiry for the item from sta****Dec 31, 2019

  • Question : Inquiry for the item from mar****Dec 12, 2019

    Hi, can the blender really crush iced to smoothie texture? As in not just break ice into small tiny pieces

    Answer : [Re] Inquiry for the item from mar****

    Hi,

    This blender can crush ice into smoothies.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from mar****

    Thank you ! ^^

    Answer : [Re] Inquiry for the item from mar****

    you are welcome

  • Question : Inquiry related delivery from fuj****Nov 01, 2019

    Shipping take how many days?

    Answer : [Re] Inquiry related delivery from fuj****

    Hi,

    If you purchase today, your item will be shipped out the next working day. Qxpress will deliver your item within 3 working days.

    Regards,
    Philips Official Store

  • Question : Inquiry from jan****Oct 29, 2019

  • Question : Inquiry for the item from cy_****Oct 22, 2019

    Hi may I know it is ok to make Apple or pear juice ?

    Answer : [Re] Inquiry for the item from cy_****

    Hi,

    It is possible but not advisable to use blender to make apple or pear juice very often as apple or pear is slightly hard ingredient, it might reduce the lifespan of your blade. You may purchase juicer if you want to drink apple or pear juice quite often.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips HPS910/03 Pro Dryer AC Motor 2100W Hair Dryer / Ionic Care ThermoProtect Setting
Philips HPS910/03 Pro Dryer AC Motor 2100W Hair Dryer / Ionic Care ThermoProtect Setting
Item Q&A
  • Question : Inquiry for the item from tha****Dec 30, 2019

    Hi.. does it come with warranty or I need to purchase the warranty?

    Answer : [Re] Inquiry for the item from tha****

    Hi,

    This item already comes with 2 years warranty by default, after you get the item please register it at Philips Singapore's website to get additional 2 years warranty.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from rum****Nov 19, 2019

  • Question : Inquiry for the item from Lyn****Jun 02, 2019

    Hi
    Is this HPS910/00 OR HPS910/03?
    Your product name is HPS910/00 but your item picture shows HPS910/03.
    Await your clarification.

    Thanks.

    Answer : [Re] Inquiry for the item from Lyn****

    Hi,

    Sorry for the typo. Our stock on hand is the model of HPS910/03.

    We apologize for the inconvenience caused.

    Philips Official Store

  • Question : Inquiry for the item from tan****Dec 20, 2018

  • Question : weight of the hairdryerSep 15, 2016

    hi, can seller pls advise on the weight of the hairdryer? Thanks!

    Answer : [Re] weight of the hairdryer

    Hi,

    The weight of HPS910 is about 700g and the total weight of the product with packaging is about 1100g.

    Thank You!
    ACEssentials

Philips HD9349/12 Daily Collection Kettle | .0 L 2000W Titanium
Philips HD9349/12 Daily Collection Kettle | .0 L 2000W Titanium
Item Q&A
  • Question : Inquiry for the item from 260****Dec 30, 2019

    Hi! Is this available in 1.7L?

    Answer : [Re] Inquiry for the item from 260****

    Hi,

    you may refer to here for 1.7L
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=626249732

    Regards,
    Philips Official Store

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from sei****Aug 24, 2018

    Need it urgently, if order now, when can it reach me? I need it with singapore 240v 3pins plug on it.

    Answer : [Re] Inquiry related delivery from sei****

    Hi ,

    We do have ready stock now . Standard delivery takes 2-3 working days . Yes the kettle with SG 3 pin plug .
    Thank you .

    AceEssential

PHILIPS HD9216 | HD9218 | HD9723 Viva Collection Airfryer
PHILIPS HD9216 | HD9218 | HD9723 Viva Collection Airfryer
Item Q&A
  • Question : Inquiry from 233****Dec 29, 2019

    Hi do you sell the Cake Accessory for 9216 ?

    Answer : [Re] Inquiry from 233****

    Hi,

    We are sorry but we don't sell cake accessory for 9216.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from lim****Dec 22, 2019

    Hi my order 131615815. Can check the delivery take how long to reach?

    Answer : [Re] Inquiry related delivery from lim****

    Hi,

    Your item will be picked up by Qxpress today and they will deliver your item within 3 business days.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry related delivery from lim****

    Thks

    Answer : [Re] Inquiry related delivery from lim****

    you are welcome

  • Question : Inquiry for the item from shi****Dec 16, 2019

    Is the grill pan compatible with 9218/31 and can be bought separately?

    Answer : [Re] Inquiry for the item from shi****

    On Qpost : Hi, may i know which grillpan is it?

  • Question : Inquiry for the item from arf****Dec 14, 2019

  • Question : Inquiry for the item from lee****Dec 12, 2019

    Is there any baking tray included? Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    We are sorry but baking tray is not included.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
PHILIPS HR3745 | HR3700 | HR3705 Daily Collection Mixer / Stand Mixer
PHILIPS HR3745 | HR3700 | HR3705 Daily Collection Mixer / Stand Mixer
Item Q&A
  • Question : Inquiry related delivery from dor****Dec 29, 2019

    Can pick up on Monday at store?

    Answer : [Re] Inquiry related delivery from dor****

    Hi,

    I opened store pick up option, you may purchase through store pick up option if you wan to pick up at our warehouse. Our warehouse located at Tampines retail park, operation hours is Monday to Friday, 9am - 6pm excluding public holiday.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from zoh****Oct 23, 2019

    Hi,

    If I like to self collect can I do it immediately after my purchase?

    Answer : [Re] Inquiry related delivery from zoh****

    On Qpost : Hi,

    We are sorry but we don't provide self collect option, if you purchase today, your item will be picked up by Qxpress tomorrow, and the fatest you can get the item is by this Friday.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from nur****Oct 14, 2019

    Hi, are these all with 3-pin plug?

    Answer : [Re] Inquiry for the item from nur****

    Hi,

    All these are with 3-pin plug.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from wcp****Aug 24, 2019

    I have ordered and receive the product. How to I register the warranty and where can I get the serial number?

    Regarding the receipt, we use Qoo10 one?

    Please advise.

    Answer : [Re] Inquiry for the item from wcp****

    Hi,

    Please refer to the attachment for your receipt for warranty purpose.

    Question : [Re] Inquiry for the item from wcp****

    Where to get the serial number?

    Answer : [Re] Inquiry for the item from wcp****

    On Qpost : Hi, we are in the midst of enquiry to Philips about the serial number, but in the mean while, you can use that receipt to claim warranty at Philips Toa payoh customer care centre, please feel free to contact us if you face any issue, Thanks!

  • Question : Inquiry for the item from sio****Aug 22, 2019

    I got the hr3700 hand mixer. Do i need to register for the 2 years warranty (how)? Or do i just keep the proof of purchase (qoo10 order email) will do?

    Answer : [Re] Inquiry for the item from sio****

    Hi,

    You may register your product here:
    https://www.philips.com.sg/myphilips/login.html

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from sio****

    Where to find the serial number? Registration website say start with1622...i cannot find such number either on the box or on the item itself? Or is it the scan bar code at the bottom of the box?

    Answer : [Re] Inquiry for the item from sio****

    Hi,

    We will provide you with the receipt, you may use that receipt for warranty purpose. Please refer to the attachment.

    Regards,
    Philips Official Store

    Question : [Re] Inquiry for the item from sio****

    Ok thank u

    Answer : [Re] Inquiry for the item from sio****

    you are welcome

+View all Notice, FAQ, Q&A >>
Philips HX8331/01 HX8431 Sonicare AirFloss Pro - Interdental cleaner
Philips HX8331/01 HX8431 Sonicare AirFloss Pro - Interdental cleaner
Item Q&A
  • Question : Inquiry related delivery from vs6****Dec 27, 2019

  • Question : Inquiry for the item from Qih****Dec 02, 2019

    how often do u need to change the nozzles?

    Answer : [Re] Inquiry for the item from Qih****

    Hi,

    It is recommended that you replace the nozzle every six months to prevent hard water build-up and reduce the potential risk of bacteria build-up.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from wei****Sep 08, 2019

  • Question : Inquiry from bee****Mar 21, 2019

  • Question : Inquiry for the item from pon****Dec 13, 2018

    Wat is the diff between ultra and pro? Which is the better one?

    Answer : [Re] Inquiry for the item from pon****

    Hi ,

    Both are same .
    Thank you .

    AceEssential

    Question : [Re] Inquiry for the item from pon****

    Sori I Shd be more specific . Diffeenre betwern 8331 vs 8431.

    Answer : [Re] Inquiry for the item from pon****

    Hi ,

    The specs for both HX8331 and HX8431 are basically same . The main difference is just the color .
    Thank you .

    AceEssential

    Question : [Re] Inquiry for the item from pon****

    Ok thks. Diff Color , price differs

    Answer : [Re] Inquiry for the item from pon****

    Hi ,

    Yes .
    Thank you .

    AceEssential

+View all Notice, FAQ, Q&A >>
Philips HX6073/67 Sonicare W2c Optimal White compact Compact sonic toothbrush heads
Philips HX6073/67 Sonicare W2c Optimal White compact Compact sonic toothbrush heads
Item Q&A
  • Question : Inquiry for the item from 237****Dec 26, 2019

    Do they fit model hx 6760?

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    Yes, it fit with model hx6760.

    Regards,
    Philips Official Store

Philips AC0820/AC1215/DE5205/AC2882/AC2887 Air purifier/Dehumidified (Free filter while stock last)
Philips AC0820/AC1215/DE5205/AC2882/AC2887 Air purifier/Dehumidified (Free filter while stock last)
Item Q&A
  • Question : Inquiry for the item from aci****Dec 26, 2019

  • Question : Inquiry related delivery from ber****Nov 21, 2019

    Hi can I self collect the item ?

    Answer : [Re] Inquiry related delivery from ber****

    Hi,

    This item is very bulky, we don't really suggest you to self collect the item.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from 245****Nov 11, 2019

  • Question : Inquiry for the item from yun****Nov 08, 2019

  • Question : Inquiry for the item from sar****Nov 06, 2019

    Do you have stock 0820 now?

    Answer : [Re] Inquiry for the item from sar****

    On Qpost : Hi,

    We have ready stock for AC0820.
    The filter model for AC0820 is FY0194, but we don't have stock for it right now.

    Question : [Re] Inquiry for the item from sar****

    Thanks . Have already ordered today. Hope to be arrived in a good condition.

    Answer : [Re] Inquiry for the item from sar****

    Hi,

    Thanks for your purchase! Your item will be shipped out by tomorrow.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips FC8022/04 s-bag Vacuum cleaner bags /4x dust bags /One standard fits all /Anti-allergy
Philips FC8022/04 s-bag Vacuum cleaner bags /4x dust bags /One standard fits all /Anti-allergy
Item Q&A
  • Question : Inquiry for the item from Che****Dec 21, 2019

  • Question : Inquiry for the item from ezv****Oct 05, 2018

    Please advise is the bags suitable for Philip FC 8451/61 Vacuum cleaner use?

    Answer : [Re] Inquiry for the item from ezv****

    Hi ,

    Yes product is compatible with Philips Powerlife FC8451 .
    Thank you !

    AceEssential

  • Question : Inquiry for the item from lil****Aug 27, 2018

    Hi, is it suitable for FC9064? Thank you!

    Answer : [Re] Inquiry for the item from lil****

    Hi ,

    Yes FC8022 is compatible to FC9064 .
    Thank you .

    AceEssential

  • Question : Inquiry for the item from joa****May 24, 2018

  • Question : Inquiry for the item from joe****Feb 18, 2018

    Hello. Can it fit my powerlife? Attached is the photo. Thanks.

    Answer : [Re] Inquiry for the item from joe****

    Hello. Any updates?

    Question : [Re] Inquiry for the item from joe****

    Hi,

    FC8022 is suitable to use for below models:
    AirStar FC8220 - FC8229
    City-Line FC8400 - FC8439
    EasyLife FC8130 - FC8139
    Expression FC8600 - FC8629
    HomeHero FC8910 - FC8919
    Impact FC8350 - FC8399
    Jewel FC9050 - FC9079
    Mobilo FC8500 - FC8579
    Performer FC9150 - FC9179
    Performer Compact FC8370 - FC8399
    PerformerPro FC9180 - FC9199
    PowerLife FC8320 - FC8329, FC8440 - FC8459
    SilentStar FC9300 - FC9319
    SmallStar FC8230 - FC8260
    Specialist FC9100 - FC9139
    Studio(Power) FC9080 - FC9089
    Universe FC9000 - FC9029
    Electrolux Group, Electrolux bag vacuum cleaners, Tornado bag vacuum cleaners, Zanussi bag vacuum cleaners
    PerformerActive FC8520 - FC8529, FC8650 - FC8660
    Performer Expert FC8720 - FC8729

    Thank You,
    AceEssential

+View all Notice, FAQ, Q&A >>
Philips HX3415/06 | HX3215/08 Sonicare TBD Sonic Electric Toothbrush
Philips HX3415/06 | HX3215/08 Sonicare TBD Sonic Electric Toothbrush
Item Q&A
  • Question : Inquiry for the item from idx****Dec 21, 2019

    The tongue brush n toothbrush head are available outside?

    Answer : [Re] Inquiry for the item from idx****

    Hi,

    Yes, both items are available outside.

    Regards,
    Philips Offical Store

Philips HP4588 / HP4585 EasyShine Ionic styling brush
Philips HP4588 / HP4585 EasyShine Ionic styling brush
Item Q&A
  • Question : Inquiry related delivery from Wil****Dec 20, 2019

  • Question : Inquiry related delivery from fen****Dec 18, 2019

    Hi,
    Okie, but may i know can received by 24 Dec 2019

    Answer : [Re] Inquiry related delivery from fen****

    Hi,

    The stock is expected to arrive today, your item is expected to be shipped out on tomorrow. We are sorry about the delay.

    Regards,
    Philips Official Store

  • Question : Inquiry related delivery from fen****Dec 16, 2019

  • Question : Inquiry related delivery from moo****Dec 15, 2019

    Hi any updates for shipping for order 311185252? Thank you.

    Answer : [Re] Inquiry related delivery from moo****

    Hi,

    The stock is expected to arrive this week, your item will be shipped out on this week. We are sorry about the delay.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from mei****Dec 14, 2019

    Can use on wet hair comb?

    Answer : [Re] Inquiry for the item from mei****

    Hi,

    Can use during the hair is almost dry.

    Regards,
    Philips Official Store

+View all Notice, FAQ, Q&A >>
Philips FC6904/61 SpeedPro Max Aqua Cordless Stick Vacuum Cleaner
Philips FC6904/61 SpeedPro Max Aqua Cordless Stick Vacuum Cleaner
Item Q&A
  • Question : Inquiry for the item from Del****Dec 13, 2019

    Hi, does it come with the free gift kit valued at $309 as advertised?

    Answer : [Re] Inquiry for the item from Del****

    On Qpost : Hi,

    All the accessories is included and if you purchase today, you will get a free tumbler.

  • Question : Inquiry for the item from Hol****Nov 03, 2019

    Hi,
    May I know which country is this product made in?
    Thanks.

    Answer : [Re] Inquiry for the item from Hol****

    Hi,

    May i know the purpose of why you want to know which country of this item is made in? We will ask Philips and let you know.

    Regards,
    Philips Official Store

  • Question : Inquiry for the item from chr****Jun 26, 2019

    hi,
    is the free cleaning kit and hepa filter still available if i purchase now?
    where can i purchase more of the mircofiber pads?
    thanks!

    Answer : [Re] Inquiry for the item from chr****

    Hi ,

    Kindly contact our Consumer Care Line at +6568823999 to check the free cleaning kit and hepa filter whether is available due to the free gift is not with us.

    We only sell FC5005 Replacement filter for this model.

    We apologize for the inconveneince caused.

    Philips Official Store

    AceEssential

  • Question : Inquiry for the item from xuj****Apr 30, 2019

    Hi there, i just went to Courts and they are giving a 5year warranty period for this pre launch. Could you verify if you can do the same? They claim its by philips.

    Answer : [Re] Inquiry for the item from xuj****

    Hi,

    We have verified the product is 2 years warranty claims from Philips.

    Maybe Philips work with Courts for additional warranty claims. You have to check with courts.

    Thank you.

    Philips Official Store