Q&A board

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Q & A Lists
Item Question & Answer
PowerPac Retro Fridge 114L 2-Door Mini Fridge (PPF118)
PowerPac Retro Fridge 114L 2-Door Mini Fridge (PPF118)
Item Q&A
  • Question : Inquiry related delivery from jasminenslMar 01, 2021

  • Question : Inquiry for the item from dennissoopcFeb 06, 2021

    hi Seller, may i know what is the installation fee $15.00 for? I thought once delivered and unbox, just need to plug in, then can use already?

    Answer : [Re] Inquiry for the item from dennissoopc

    hi yes. you can. But if you required our driver to bring to your desired corner. unbox, clear the mess etc. As all these take time as well and need to be scheduled in the driver appointment
    We charged as usual. else is FREE delivery as stated.

  • Question : Inquiry related delivery from 1354victorSep 02, 2020

    Hi, may I know how long it will take to deliver and can the delivery be arranged on Saturday or Sunday?. Need to plan ahead, thanks.

    Answer : [Re] Inquiry related delivery from 1354victor

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

PowerPac Table fan Desk fan 12 Inch Electric Box Fan with Timer (PPBF30)
PowerPac Table fan Desk fan 12 Inch Electric Box Fan with Timer (PPBF30)
Item Q&A
  • Question : Inquiry for the item from JuneklkMar 01, 2021

    Is there any guarantee granted?

    Answer : [Re] Inquiry for the item from Juneklk

    2 years local (motor) warranty

  • Question : Inquiry for the item from ShucheeguptaJan 30, 2021

  • Question : Inquiry for the item from siowwei81Aug 08, 2020

  • Question : Inquiry for the item from xtr****Apr 13, 2020

  • Question : Inquiry for the item from ser****Apr 06, 2020

    Hi if I buy the fan today when can I get it by delivery?

    Answer : [Re] Inquiry for the item from ser****

    Hi we are still operating as normal as we are under home appliances.

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

+View all Notice, FAQ, Q&A >>
PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136)
PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136)
Item Q&A
  • Question : Inquiry for the item from mindygoh79Mar 01, 2021

    Got free disposal of old fridge? Charges??

    Answer : [Re] Inquiry for the item from mindygoh79

    Additional service request* (Cash upon delivery for additional service)
    1. Disposal NOT included.
    2. Installation +$15.00
    3. Free delivery applies to lift landing only.
    * Carry up to (2nd Floor) +$20.00
    * 2nd Floor ($20) + $10.00 for additional subsequent level

  • Question : Inquiry for the item from sylviabeibeiFeb 19, 2021

  • Question : Inquiry related delivery from sereneOct 09, 2020

  • Question : Inquiry related delivery from ngwin68Sep 30, 2020

    Can buyer specify the date n time to deliver the product e.g. 7 OCT 2020 @ 7.30 Pm?
    Delivery night time: 7 to 8pm?

    Answer : [Re] Inquiry related delivery from ngwin68

    Once order completed, we process next working days. Our CS will call to let you know the delivery time frame and date.
    If at requested date, you can let the CS know when they call
    regards

  • Question : Inquiry for the item from jin****Jul 07, 2020

    How to register warranty and how long is warranty? Thanks

    Answer : [Re] Inquiry for the item from jin****

    https://onlinesvc.powerpac.com.sg

    2 years local (motor) warranty

+View all Notice, FAQ, Q&A >>
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
Item Q&A
  • Question : Inquiry for the item from SGFeb 28, 2021

    May i know is there any warranty for this air fryer?

    Answer : [Re] Inquiry for the item from SG

    yes 2 years local (motor) warranty

  • Question : Inquiry for the item from peiyngFeb 10, 2021

  • Question : Inquiry for the item from elaineFeb 02, 2021

  • Question : Inquiry for the item from sallytaykweeJan 24, 2021

    Hi ,EST for how many pads thks

    Answer : [Re] Inquiry for the item from sallytaykwee

    what is pad?

  • Question : Inquiry for the item from leo_antonyrajJan 10, 2021

+View all Notice, FAQ, Q&A >>
iFan -PowerPac Evaporative Air Cooler (IF7310)
iFan -PowerPac Evaporative Air Cooler (IF7310)
Item Q&A
  • Question : Inquiry for the item from KarenFeb 27, 2021

    My fan suddenly got noise when turn on, please advise me how to solve the problem, I have used it for sometimes already, but not very often

    Answer : [Re] Inquiry for the item from Karen

    Warranty is already expired. I couldn't find the manual . What I mean is can u guide me how to open the fan and check ?

    Question : [Re] Inquiry for the item from Karen

    As long it under warranty, you can bring it to the following and our technician will service for you. IF warranty expire, there will be servicing fee.

    The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from katang6514Nov 29, 2020

    hi, i purchased the item on sept 2020, it just went off just now with 3 months usage. Cant turn back on.. please help..need bring anywhere to repair?

    Answer : [Re] Inquiry for the item from katang6514

    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Question : [Re] Inquiry for the item from katang6514

    Is kind of big to send to warehouse for check. WIll go down when i have the time. What do i need to bring?

    Answer : [Re] Inquiry for the item from katang6514

    if you already registered for waanraty then just the product.
    regards

  • Question : Inquiry related return and exchange from Tare_kogepanNov 21, 2020

    Hi i ordered the fan on 11.11. Received it on 16.11.20. Today is 21.11.20, in less than 5 days, the fan swing function is not working. The fan could not swing and occasionally, there is sound from the fan like some parts is dropping out. This is really a disappointing product that i ever get from Powerpac. I would like to request to do a exchange. Thks.

    Answer : [Re] Inquiry related return and exchange from Tare_kogepan

    replied to previous thread

  • Question : Inquiry from josly_25Nov 06, 2020

  • Question : Inquiry for the item from tkplawrenceOct 26, 2020

+View all Notice, FAQ, Q&A >>
PowerPac Extension Socket Extension Cord Power 3-5 Way 3M with Dual USB Power(PP133U PP134U PP135U)
PowerPac Extension Socket Extension Cord Power 3-5 Way 3M with Dual USB Power(PP133U PP134U PP135U)
Item Q&A
  • Question : Inquiry for the item from ongjudyFeb 27, 2021

  • Question : Inquiry for the item from fiFeb 21, 2021

  • Question : Inquiry for the item from chgong3Feb 18, 2021

    Does the back of the socket have holes for wall mounting?

    Answer : [Re] Inquiry for the item from chgong3

    This series model do not have

  • Question : Inquiry for the item from icNov 25, 2020

  • Question : Inquiry for the item from mac****Nov 29, 2019

    the Dual USB Power(PP135U) Can it be used to charge the mobile phone / power bank directly?

    Answer : [Re] Inquiry for the item from mac****


    It have 2 USB port.
    regards

    Question : [Re] Inquiry for the item from mac****

    I know there are two USB port.
    What I need to know is, Can it be used to charge the mobile phone / power bank directly?

    Answer : [Re] Inquiry for the item from mac****


    Can directly use.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Steamboat Induction Cooker with Stainless Steel Pot With Overheat Protection (PPIC887)
PowerPac Steamboat Induction Cooker with Stainless Steel Pot With Overheat Protection (PPIC887)
Item Q&A
  • Question : Inquiry for the item from geksiangtanFeb 27, 2021

  • Question : Inquiry related delivery from Carol_NgchoFeb 09, 2021

    Hi seller, can it be delivered on Thursday if order today?

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    We will process every working day morning.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Question : [Re] Inquiry related delivery from Carol_Ngcho

    We need it to receive by Thursday so self collection will be better?

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    would be safer. But do note we be closed 3pm tomorrow.

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Thank you
    Powerpac

    Question : [Re] Inquiry related delivery from Carol_Ngcho

    I want this... can self collect?

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    There’s no self collection option for PPIC833?

    Question : [Re] Inquiry related delivery from Carol_Ngcho

    hi we open the self collection. so sorry for the confusion But we are open till 3pm tomorrow. Just to inform you.

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    Tomorrow is the last day of work for your before CNY?

    Question : [Re] Inquiry related delivery from Carol_Ngcho

    Tomorrow is the last day of work for your before CNY?

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    Tomorrow What’s time open?

    Question : [Re] Inquiry related delivery from Carol_Ngcho

    yes.we have updated our banner

  • Question : Inquiry for the item from kerropi_sgJan 28, 2021

  • Question : Inquiry for the item from daveJan 24, 2021

    How long is the power cable? For boiling water, can it auto shut after 15min?

    Answer : [Re] Inquiry for the item from dave

    no auto shut. only overheat protection.
    power cable approx 1.3M

  • Question : Inquiry for the item from y_joanneDec 24, 2020

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PowerPac Ceramic Cooker Steamboat (Any Pot) 2000 Watts (PPIC833)
PowerPac Ceramic Cooker Steamboat (Any Pot) 2000 Watts (PPIC833)
Item Q&A
  • Question : Inquiry for the item from geksiangtanFeb 27, 2021

  • Question : Inquiry related delivery from Carol_NgchoFeb 09, 2021

    Hi Seller, Can buy and self collection by Thursday?

    Answer : [Re] Inquiry related delivery from Carol_Ngcho

    hi we open the self collection. so sorry for the confusion But we are open till 3pm tomorrow. Just to inform you.

  • Question : Inquiry for the item from jenny_ng76Feb 06, 2021

  • Question : Inquiry related delivery from tanchingching79Feb 06, 2021

  • Question : Inquiry for the item from eu_sgJan 15, 2021

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PowerPac Vacuum Cleaner Wet and Dry
PowerPac Vacuum Cleaner Wet and Dry
Item Q&A
  • Question : Inquiry for the item from sashayukikomeFeb 23, 2021

  • Question : Inquiry related delivery from 97165070aJan 14, 2021

    Hello I would like to order this. Estimated when will arrive ? So I can ask someone to be at home to wait

    Answer : [Re] Inquiry related delivery from 97165070a

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

  • Question : Inquiry for the item from ispree_ispreeDec 20, 2020

    Hi will you recommend one with blower function or without?

    Answer : [Re] Inquiry for the item from ispree_ispree

    It depends on individual user whether this function is needed
    regards'

  • Question : Inquiry for the item from yvonnelee415Nov 17, 2020

    Hi. Are any of these 3 recommended to wash carpet and blow dry the carpet?

    Answer : [Re] Inquiry for the item from yvonnelee415

    is receommended for suction, not for wash.
    recommended wash carpet go professional.
    regards

  • Question : Inquiry for the item from jamest_07Oct 02, 2020

    Hi Seller, For PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500), does it has a blower function?

    Answer : [Re] Inquiry for the item from jamest_07

    No.
    If want blower function, please take PPV1300 or PPV2500

    regards

    Question : [Re] Inquiry for the item from jamest_07

    Thanks

    Answer : [Re] Inquiry for the item from jamest_07

    thank you and have nice day
    regards

    Question : [Re] Inquiry for the item from jamest_07

    Hi Seller, for PPV1300 instruction not clear,
    1) can the hepa filter use on wet mode or need to remove before using?
    2) what is the black sponge for? can advise how to use it?

    Answer : [Re] Inquiry for the item from jamest_07

    Hepa Filer is used for dry mode
    Black sponge is when use on wet mode. you have to change.
    regards

    Question : [Re] Inquiry for the item from jamest_07

    Thanks for the updates.

    Answer : [Re] Inquiry for the item from jamest_07

    thank you and have a good weekend.

+View all Notice, FAQ, Q&A >>
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
Item Q&A
  • Question : Inquiry for the item from MelFeb 26, 2021

    Hi,do u sell replacement pot for the 1.1L ?

    Answer : [Re] Inquiry for the item from Mel

    All accessories and parts are only available for sales via our office warehouse
    You can call before heeding down to check for availability.

    +65 6214 9555
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from queenaddictFeb 09, 2021

    Hi, may I know know PPMC708 will be back in stock?

    Answer : [Re] Inquiry for the item from queenaddict

    no shippning schedule at the moment. sorry
    regards'

  • Question : Inquiry for the item from HappyBirdysJan 23, 2021

    Hi, when PPMC181 will be restock.

    Answer : [Re] Inquiry for the item from HappyBirdys

    sorry at the moment. no shipping information schedule
    regards

  • Question : Inquiry for the item from shirley1976Jan 19, 2021

    When the PPMC708 will restock?

    Answer : [Re] Inquiry for the item from shirley1976

    Hi its currently only exclusive to our online powerpac website and our official Shoppe PowerPac.
    You can go over there But stocks are low and might sold out soon
    regards]

  • Question : Inquiry for the item from Pinkie_n_e_brainJan 16, 2021

+View all Notice, FAQ, Q&A >>
PowerPac Comfort Touch Garment Steamer Fabric Steamer with 45 sec fast start up time (PPIN619)
PowerPac Comfort Touch Garment Steamer Fabric Steamer with 45 sec fast start up time (PPIN619)
Item Q&A
  • Question : Inquiry related return and exchange from helloFeb 24, 2021

    Broken part

    Answer : [Re] Inquiry related return and exchange from hello

    u understand English? or you need Chinese?

    your photo shown is no broken parts. please take a video to show the claim

    Question : [Re] Inquiry related return and exchange from hello

    If you don't even check your product before selling it, you don't have the rights to be rude to your customers

    Answer : [Re] Inquiry related return and exchange from hello

    as your email is stated the same repeatedly despite asking. thus we enquire you need us type in Chinese.
    Ok we will proceed the return request. have a good day too.
    regards

  • Question : Inquiry related return and exchange from helloFeb 24, 2021

    Broken part

    Answer : [Re] Inquiry related return and exchange from hello

    u understand English? or you need Chinese?

    your photo shown is no broken parts. please take a video to show the claim

    Question : [Re] Inquiry related return and exchange from hello

    Your attitude rocks. Please see another picture of the completed (unbroken) parts and compare it.

    Answer : [Re] Inquiry related return and exchange from hello

    as your email is stated the same repeatedly despite asking. thus we enquire you need us type in Chinese.
    Ok we will proceed the return request. have a good day too.
    regards

  • Question : Inquiry for the item from JenessieClaudeCottonGurlJan 19, 2021

    Hi, may I know how many watts is this ?

    Answer : [Re] Inquiry for the item from JenessieClaudeCottonGurl

    as stated: Power 1420-1800W

  • Question : Inquiry related delivery from Reina_kokoroOct 30, 2020

    May I know if I order today, can I get the item tomorrow?

    Answer : [Re] Inquiry related delivery from Reina_kokoro

    You can self collect if you want within 24 hrs.
    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

  • Question : Inquiry for the item from Serena BanSep 18, 2020

    May I know if tap water is suitable for use?

    Answer : [Re] Inquiry for the item from Serena Ban

    hi of course
    regards

+View all Notice, FAQ, Q&A >>
PowerPac Mosquito killer trap insect Repellent (PP2211)
PowerPac Mosquito killer trap insect Repellent (PP2211)
Item Q&A
  • Question : Inquiry from JoelleFeb 20, 2021

  • Question : Inquiry for the item from ShipDec 03, 2020

  • Question : Inquiry for the item from mnatpreeyaOct 12, 2020

    What I meant is can the bulbs be changed for this model? And do you sell bulbs? There is no instruction on how to change..I’m not asking for free bulbs

    Answer : [Re] Inquiry for the item from mnatpreeya

    Just remove the tray and unscrew the 2 screws.
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-REPLACEMENT-TUBE-INSECT-KILLER-PEST-REPPLLER-MOSQUITOES/644918523

  • Question : Inquiry for the item from mnatpreeyaOct 11, 2020

    Can change bulb? Mine overheated and fused and fused

    Answer : [Re] Inquiry for the item from mnatpreeya

    As stated
    *Warranty cover machine issue, Replacement Tube are not included

  • Question : Inquiry for the item from golfingclubAug 08, 2020

+View all Notice, FAQ, Q&A >>
PowerPac Vacuum Cleaner Wet and Dry 1200 Watts (PPV1500)
PowerPac Vacuum Cleaner Wet and Dry 1200 Watts (PPV1500)
Item Q&A
  • Question : Inquiry for the item from michael_ngayFeb 20, 2021

    Hi therr, is it possible to store pickup today if i make the purchase now?

    Answer : [Re] Inquiry for the item from michael_ngay

    as long it though and Qoo10 approved the funds through. you can come collect straightaways.

    Question : [Re] Inquiry for the item from michael_ngay

    Any of your stores or only changi?

    Answer : [Re] Inquiry for the item from michael_ngay

    all self collection is only via our office:
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from lyee787Sep 05, 2020

    Can i use this to unclog air con drainage pipe?

    Answer : [Re] Inquiry for the item from lyee787

    yes
    but the maintenance service by aircon people is still recommended.
    Clearing the pipe to to prolong the aircon maintenance
    regards
    PowerPac

  • Question : Inquiry for the item from jl61007200Aug 14, 2020

  • Question : Inquiry from destrenelJul 25, 2020

  • Question : Inquiry related delivery from santhaaJul 22, 2020

    Hi, cart number 137680741. May I know when will it be sent out?

    Answer : [Re] Inquiry related delivery from santhaa

    Hi your order of yesterday is packed today and ready for collection from QXpress later in the afternoon. you can see the update from your account shortly evening when they scan the item

    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

+View all Notice, FAQ, Q&A >>
PowerPac LED Circular Tube 15W Daylight (PPC218)
PowerPac LED Circular Tube 15W Daylight (PPC218)
Item Q&A
  • Question : Inquiry for the item from EllenFeb 19, 2021

    Hi, for Powerpac lighting, if it is "Daylight" , does it mean cool white light or warm yellow light?
    Thank you

    Answer : [Re] Inquiry for the item from Ellen

    hi daylight is white light.
    regards

My Choice - PowerPac Multi cooker steamboat noodle cooker 1.0L with Stainless Steel Pot (MC165)
My Choice - PowerPac Multi cooker steamboat noodle cooker 1.0L with Stainless Steel Pot (MC165)
Item Q&A
  • Question : Inquiry for the item from pinkprincessFeb 18, 2021

  • Question : Inquiry for the item from den****Jun 29, 2020

    How to cook rice in the 1L cooker. Can put food directly on plastic steamer to steam?

    Answer : [Re] Inquiry for the item from den****

    do use rice cooker if want cook rice.
    Place water in bottom pot and you be able to siam the food directly

  • Question : Inquiry for the item from car****Jun 25, 2020

    Hi, may i know the steamer dimension (radius)?

    Answer : [Re] Inquiry for the item from car****

    Approx 12cm-14cm

    Question : [Re] Inquiry for the item from car****

    Ok thank you

    Answer : [Re] Inquiry for the item from car****

    .

  • Question : Inquiry for the item from a.s****Nov 15, 2019

    Hello may I ask if we can cook rice or porridge with this?

    Answer : [Re] Inquiry for the item from a.s****

    Hi, yes can but you need to look on it when it's cooking. Thank you

  • Question : Inquiry for the item from 238****Jun 03, 2019

    Hi seller, is it safe to wash the entire product? Or during washing, have to be careful not to wash until the electrical contact point?

    Answer : [Re] Inquiry for the item from 238****

    Yes, can wash entire product but yes as per all multi cooker of this kind have to slightly be careful.
    regards
    PowerPac

PowerPac Wireless Door Chime with Volume adjust and tone selector (PP3232)
PowerPac Wireless Door Chime with Volume adjust and tone selector (PP3232)
Item Q&A
  • Question : Inquiry for the item from jantch2009Feb 09, 2021

  • Question : Inquiry for the item from jeanne.yqJul 20, 2020

PowerPac Electric Oven 30L with Rotisserie and convection functions  2 trays and wire mesh (PPT30)
PowerPac Electric Oven 30L with Rotisserie and convection functions 2 trays and wire mesh (PPT30)
Item Q&A
  • Question : Inquiry for the item from yew210Feb 14, 2021

    Hi, I just bought the item, may I know how to differentiate the function button? Which type to use which function. Sorry, I’m new user to it.

    Answer : [Re] Inquiry for the item from yew210

    please kindly see the instruction Manuel. it does stated the function
    regards

    Question : [Re] Inquiry for the item from yew210

    Sorry I accidentally throw away it. Could you teach me again. Tks

    Answer : [Re] Inquiry for the item from yew210

    https://powerpac.com.sg/products/30l-electric-oven-with-rotisserie-and-convention-ppt30?_pos=1&_sid=7bcf24238&_ss=r
    you can click and download the IM
    regards

  • Question : Inquiry related delivery from soh_bee_lingFeb 02, 2021

    Hi, if I order today, when is the earliest delivery?

    Answer : [Re] Inquiry related delivery from soh_bee_ling

    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : 来自Tina wang 会员的商品咨询。Jan 26, 2021

    Hi 请问你 我买了45L powerpac oven 怎么用了6个月就坏了 质量这么差吗?

    Answer : [Re] 来自Tina wang 会员的商品咨询。

    please use only one thread.

    Question : [Re] 来自Tina wang 会员的商品咨询。

    ?

    Answer : [Re] 来自Tina wang 会员的商品咨询。

    .

  • Question : 来自Tina wang 会员的商品咨询。Jan 26, 2021

    用了6个月坏掉 powerpac oven是不是 有2年warranty?

    Answer : [Re] 来自Tina wang 会员的商品咨询。

    Powerpac oven 质量这么差的吗? 用6个月就坏了 请问这个Powerpac oven 公司 请回复????????

    Question : [Re] 来自Tina wang 会员的商品咨询。

    where and when you brought. we can't see your order.
    Please reply via your order form
    ELSE
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from cutebengDec 30, 2020

    I receive the item yesterday but without invoice and receipt. Can I have the proof of purchase for the warranty claim just in case my item is spoilt

    Answer : [Re] Inquiry for the item from cutebeng

    hi actually you use the qoo10 email or your qoo10 cart purchase invoice screen shot to submit.
    You can actually submitt online the warranty too at: https://onlinesvc.powerpac.com.sg

    regards

+View all Notice, FAQ, Q&A >>
PowerPac Kettle Jug 1.0L with UK Strix Controller (PPJ2001)
PowerPac Kettle Jug 1.0L with UK Strix Controller (PPJ2001)
Item Q&A
  • Question : Inquiry for the item from valery eeFeb 14, 2021

  • Question : Inquiry related delivery from yeo****Jun 28, 2020

    Have stock? How fast can deliver?

    Answer : [Re] Inquiry related delivery from yeo****

    yes all on sales are instock.

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

PowerPac Electric Oven 25L with 1 sets of baking tray and grill and heating selector (PPT25)
PowerPac Electric Oven 25L with 1 sets of baking tray and grill and heating selector (PPT25)
Item Q&A
  • Question : Inquiry for the item from sfam4Feb 13, 2021

    Hi, Does the 19L & 25L oven come with internal light?

    Answer : [Re] Inquiry for the item from sfam4

    does not have
    regards

  • Question : Inquiry for the item from lim_beNov 18, 2020

    Hi!
    May I know is the stock for the 30litre oven coming in soon?

    Thanks!

    Answer : [Re] Inquiry for the item from lim_be

    arppox mid December will arrived.
    Thank you for your suport

    Question : [Re] Inquiry for the item from lim_be

    Ok. I have placed order for the 25litre oven instead. Hopefully it is good too.
    Thank you for replying.

    Answer : [Re] Inquiry for the item from lim_be

    hihi thank you for your support
    regards

  • Question : Inquiry for the item from lim_beSep 17, 2020

    May I know when will the stock for 30litre electric Oven be back?

    Thank you

    Answer : [Re] Inquiry for the item from lim_be

    Hi end Nov
    regards

    Question : [Re] Inquiry for the item from lim_be

    ok, will keep a lookout for it.

    Answer : [Re] Inquiry for the item from lim_be

    thank you and have a nice day
    regards

  • Question : Inquiry for the item from lim_beSep 16, 2020

    Hi Seller!

    May i know does the 25L oven have convection function? How heavy is the oven?

    Thank you for your kind assistance.

    Answer : [Re] Inquiry for the item from lim_be

    no convection. Approx 2.5-3kg

    Question : [Re] Inquiry for the item from lim_be

    noted with thanks!

    Answer : [Re] Inquiry for the item from lim_be

    welcome and have a nice day

  • Question : Inquiry for the item from KfAug 15, 2020

    Hi - where is this made?
    Is it double Walled?

    Answer : [Re] Inquiry for the item from Kf

    Made in China. But we have all relevant documents. and safety mark
    no double walled.
    regards

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PowerPac Extension Socket Extension Cord 2 Way to 6 Way Safety 3M | 2x USB Charger |  2 Pin Direct
PowerPac Extension Socket Extension Cord 2 Way to 6 Way Safety 3M | 2x USB Charger | 2 Pin Direct
Item Q&A
  • Question : Inquiry for the item from yenFeb 11, 2021

    Hi,
    When will you be restocking PP163U pls?

    Answer : [Re] Inquiry for the item from yen

    sorry no shipping schedule form management.
    please kindly see of other model is suitable for u
    regards

  • Question : Inquiry for the item from huilitNov 25, 2020

  • Question : Inquiry related delivery from johntan_pbAug 17, 2020

  • Question : Inquiry for the item from cwtgccAug 13, 2020

    Does 4W part number PP468 have holes at the back for mounting on to a wall?

    Answer : [Re] Inquiry for the item from cwtgcc

    Yes behind have holes for you to mount on wall.

  • Question : Inquiry for the item from Samanthakoh83Jul 30, 2020

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PowerPac Electronic cabinet lamp T5-28W Day Light (SL1228)
PowerPac Electronic cabinet lamp T5-28W Day Light (SL1228)
Item Q&A
  • Question : Inquiry for the item from siva_3080Feb 11, 2021

    Hi, may I know what is the length of the power cable??

    Answer : [Re] Inquiry for the item from siva_3080

    approx 140-150cm

  • Question : Inquiry for the item from ezdv1967Oct 27, 2020

    Include power cable?

    Answer : [Re] Inquiry for the item from ezdv1967

    yes it is inclusive inside
    regards

  • Question : Inquiry for the item from serasim_2000Aug 11, 2020

  • Question : Inquiry for the item from Lim****May 07, 2020

    Hi is the length of this T5 light 4ft? Do u have warm white?

    Answer : [Re] Inquiry for the item from Lim****

    Also i only need the fluorescent tube
    I dont need the casing
    Do u sell?

    Question : [Re] Inquiry for the item from Lim****

    Sorry i would slso meed T8 2ft.fluorescent tube (non LED) and no need casing. Do u have it?

    Answer : [Re] Inquiry for the item from Lim****

    sorry as stated

  • Question : Inquiry from 238****Apr 23, 2020

PowerPac 3pcs x Circular Fluorescent Tube ExtraBright 32W (PP32EXD)
PowerPac 3pcs x Circular Fluorescent Tube ExtraBright 32W (PP32EXD)
Item Q&A
  • Question : Inquiry for the item from SGSFeb 10, 2021

    Is the light colour daylight or warm white?

    Answer : [Re] Inquiry for the item from SGS

    daylight
    regards

  • Question : Inquiry for the item from fluffy679Nov 17, 2020

    Do you sell similar circular fluorescent tube 30W (for ceiling fan light)?

    Answer : [Re] Inquiry for the item from fluffy679

    sorry we don not have your 30W
    regards

PowerPac Electric Steamboat Hot Pot with 304 S/Steel inner pot 2.5L(PPEC811)
PowerPac Electric Steamboat Hot Pot with 304 S/Steel inner pot 2.5L(PPEC811)
Item Q&A
  • Question : Inquiry for the item from annat21Feb 10, 2021

    hi order today, can receive tomorrow ?

    Answer : [Re] Inquiry for the item from annat21

    not possible.today is last day collection. any order from today will be Monday collection from courier.
    regards

  • Question : Inquiry for the item from ras****Jun 08, 2019

    Is the inner pot removable to wash etc?

    Answer : [Re] Inquiry for the item from ras****

    not removable
    regards
    PowerPac

PowerPac Rice Cooker 1.5L with Steamer (PPRC66)
PowerPac Rice Cooker 1.5L with Steamer (PPRC66)
Item Q&A
  • Question : Inquiry for the item from jncorres2Feb 09, 2021

    May I know whether is it using a 2 pin or 3 pins power plug?

    Answer : [Re] Inquiry for the item from jncorres2

    3 pin local. you can see our review. some customer did post the received photo
    regards

  • Question : Inquiry for the item from yismabelleongOct 13, 2020

    Hi, may I know max how many cups of rice?

    Answer : [Re] Inquiry for the item from yismabelleong

    up to 6 pax.
    So approxiamately 5-6 white plastic cups provided.
    regards

  • Question : Inquiry for the item from yismabelleongOct 13, 2020

    Hi, may I know max how many cups of rice?

    Answer : [Re] Inquiry for the item from yismabelleong

    replied to previous.

  • Question : Inquiry for the item from arthuryan09Jul 25, 2020

    did you selling extra inner pot

    Answer : [Re] Inquiry for the item from arthuryan09

    all accessories and parts are only available for sales via our office warehouse
    You can call and check for availability before heeding down
    +65 6214 9555
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : 来自ave****会员的配送咨询。Apr 14, 2020

    when can delivery to me islf i purchase today?

    Answer : [Re] 来自ave****会员的配送咨询。

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

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PowerPac Steamboat 3.5L and Multi Cooker Pot (PPMC787)
PowerPac Steamboat 3.5L and Multi Cooker Pot (PPMC787)
Item Q&A
  • Question : Inquiry related delivery from tifFeb 08, 2021

    Hi seller, if I order today, can I receive it in time by Thursday morning? Thanks

    Answer : [Re] Inquiry related delivery from tif

    We will process every working day morning.
    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Question : [Re] Inquiry related delivery from tif

    Hi, yes I have already placed order last night and hopefully you have already dispatched to Qexpress please? Cos the shipping status still not updated yet. Need urgently so hope can get it in time thanks

    Answer : [Re] Inquiry related delivery from tif

    Hi, yes I have already placed order last night and hopefully you have already dispatched to Qexpress please? Cos the shipping status still not updated yet. Need urgently so hope can get it in time thanks

    Question : [Re] Inquiry related delivery from tif

    We will process every working day morning. they collect later then system will update
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Answer : [Re] Inquiry related delivery from tif

    Ok thank u!

    Question : [Re] Inquiry related delivery from tif

    welcome and happy nyear
    regards

  • Question : Inquiry for the item from Elizlam739Feb 06, 2021

    Hi seller , I will place an order today , how fast can I get it ??

    Answer : [Re] Inquiry for the item from Elizlam739

    When you can sent out my order ?? I need it on Thursday

    Question : [Re] Inquiry for the item from Elizlam739

    Hi
    We will process every working day morning.
    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Answer : [Re] Inquiry for the item from Elizlam739

    Tks alr received

    Question : [Re] Inquiry for the item from Elizlam739

    glad u got it safely and happy chine new year

  • Question : Inquiry for the item from wongshavellNov 25, 2020

    can the internal be remove for washing purpose?

    Answer : [Re] Inquiry for the item from wongshavell

    this model cannot. we have other models that is able. you can take a look if you prefer removable pots
    regards

    Question : [Re] Inquiry for the item from wongshavell

    would you advise which unit can be remove?

    Answer : [Re] Inquiry for the item from wongshavell

    At the moment is PMC181, PPMC282

    Or you can go for our induction cooker, that come with free pots.PPIC887, PPIC848
    regards

  • Question : Inquiry for the item from znm****Jun 16, 2020

    Can take out inner pot?

    Answer : [Re] Inquiry for the item from znm****

    no
    regards

  • Question : Inquiry for the item from znm****Jun 16, 2020

    Can take out inner pot?

    Answer : [Re] Inquiry for the item from znm****

    no
    regards

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iFan Table fan Desk fan 12 inch with Air Circulator (IF403)
iFan Table fan Desk fan 12 inch with Air Circulator (IF403)
Item Q&A
  • Question : Inquiry for the item from yeeciciFeb 09, 2021

    Item received but the fan open up the plastic spoil refer photo circle in red , the pole of the fan without the metal in the centre which cannot spin. Refer photo circle in yellow. Box dented . Most important is the fan cannot be use . Urgently need this cause my Daughter fan spoil could u arrange for an exchange . Very upset received item spoil . Haiz 😓

    Answer : [Re] Inquiry for the item from yeecici

    replied and processed with CS

  • Question : 来自zimosu会员的商品咨询。Nov 06, 2020

    Hi. Is assembly needed?

    Answer : [Re] 来自zimosu会员的商品咨询。

    required. but you can see review that customers comments qeasy to assembly.
    regards

  • Question : Inquiry for the item from 261****Apr 07, 2020

    Does it have 8 years local warranty as advertised on the website ? Does the warranty cover parts and motor ?

    Answer : [Re] Inquiry for the item from 261****

    Hi, the 8 years warranty is for motor warranty only, doesn't cover for parts. Thanks

Bear Food Steamer 2 Tier Electric Stainless Steel Convenient Steamer 8.0L 800Watt (DZG-D80A1)
Bear Food Steamer 2 Tier Electric Stainless Steel Convenient Steamer 8.0L 800Watt (DZG-D80A1)
Item Q&A
  • Question : Inquiry for the item from liangchuaFeb 09, 2021

  • Question : Inquiry for the item from rtpk9165Aug 26, 2020

  • Question : Inquiry for the item from ron****May 08, 2020

    Hi, how to make it a hotpot with the steam vent inside?

    Answer : [Re] Inquiry for the item from ron****

    do not understand wat you meant

  • Question : Inquiry for the item from won****May 03, 2020

    Hi seller, questions here:-
    1. Is the stock ready in Singapore?
    2. Can I boil soup and at the same time steam the dishes such as fish , vegetables..?

    Answer : [Re] Inquiry for the item from won****

    Yes.
    We are the authorised distributor and come with English Manuel and safety marks.
    Yes able, and you can use the tiers as desired.
    regards
    PowerPac

  • Question : Inquiry for the item from sun****Apr 18, 2020

    Hello Seller, is there any difference compare with the 4litres ??
    Or their functions are both the same, just that the capacity of the item is different...

    Answer : [Re] Inquiry for the item from sun****

    Hi, just the capacity of the item is different. Thanks

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PowerPac Multi Cooker 2L 2in1 Steamboat / BBQ grill (PPMC181)
PowerPac Multi Cooker 2L 2in1 Steamboat / BBQ grill (PPMC181)
Item Q&A
  • Question : Inquiry related delivery from simFeb 07, 2021

    How long for delivery? Can reach before cny eve?

    Answer : [Re] Inquiry related delivery from sim

    We will process every working day morning.
    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from est****Jul 05, 2020

    Hi, seller. When will u restock the 2L type?

    Answer : [Re] Inquiry for the item from est****

    hi so sorry we do not have any shipping schedule from the management.
    It should not be tat soon. cause usually new shipments for steamboats nearer to end of year.

    Do kindly see our other model if there any suitable for you.
    regards

  • Question : Inquiry related delivery from see****Dec 11, 2019

  • Question : Inquiry for the item from jen****Mar 20, 2019

  • Question : Inquiry for the item from kao****Mar 12, 2019

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