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Item	Question & Answer
PowerPac Wall Fan 16 Inch with Remote Control (PPWF40R) Item Q&A	Question : Inquiry for the item from ayshashahul143May 16, 2021 Hi do u have black color with remote ? Question : Inquiry for the item from denbriz82May 14, 2021 Hi i want to purchase this wall fan but i want to make sure that it can operate on 60 hz power supply. Can i ask for the photo of the specification plate or spec sheet? Thank you. Question : Inquiry for the item from JJMay 13, 2021 Hi. Can u do installation as well?? Answer : [Re] Inquiry for the item from JJ no we do not. All parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thank you and regards PowerPac Question : Inquiry for the item from JJMay 13, 2021 Hi.. can u provide with installation?? Tks Answer : [Re] Inquiry for the item from JJ no we do not. All parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thank you and regards PowerPac Question : Inquiry for the item from fernanda_weeApr 29, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from fernanda_wee Secret Inquiry Question : [Re] Inquiry for the item from fernanda_wee Secret Inquiry Answer : [Re] Inquiry for the item from fernanda_wee Secret Inquiry Question : Inquiry for the item from peterson1867Sep 28, 2020 Hi can l use them in bathroom. Please advise. Thank you Answer : [Re] Inquiry for the item from peterson1867 Hi, we are not recommended. Thanks Question : Inquiry for the item from fox***Jun 19, 2020 Dear seller May u able show me the picture of back of control panel? I would like to know if the design fit to my current hook? Thank Answer :* [Re] Inquiry for the item from fox**** . Question : Inquiry for the item from fox***Jun 19, 2020 Hi seller May I know what is the width of contol panel? I got restrictions width for mounting. Thanks Answer :* [Re] Inquiry for the item from fox**** , Question : Inquiry for the item from pat***Jun 13, 2020 hi if help to install how much is it? Answer :* [Re] Inquiry for the item from pat**** we do not do installation for wall fan you can check for local technician/ regards Question : Inquiry for the item from zeo***Jun 04, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from zeo**** Secret Inquiry Question : Inquiry for the item from pre***May 27, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from pre**** Secret Inquiry Question : [Re] Inquiry for the item from pre**** Secret Inquiry Answer : [Re] Inquiry for the item from pre**** Secret Inquiry Question : Inquiry for the item from pre***May 27, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from pre**** Secret Inquiry Question : Inquiry for the item from pre***May 27, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from pre**** Secret Inquiry Question : Inquiry for the item from chr***May 15, 2020 Hi, GOT STOCK???? Answer :* [Re] Inquiry for the item from chr**** yes. in stock. We will process every working day morning. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Bread Toaster 2 Slice (PPT02) Item Q&A	Question : Inquiry from lncathlimMay 15, 2021 Secret Inquiry Question : Inquiry for the item from junie_juanOct 05, 2020 When will the $9.90 promotion be offered ? Answer : [Re] Inquiry for the item from junie_juan Currently sale price $13.90. The promotion you mentioned is long ago and supported collaboration with qoo10. regards Question : Inquiry related delivery from kay***Apr 11, 2020 Hi! Still delivering during this circuit breaker period? If so, how Long does it take? Thanks Answer :* [Re] Inquiry related delivery from kay**** Hi, our shop remain open as usual and it's take 3-4 days to deliver. Thanks Question : Inquiry for the item from Sim***Oct 02, 2019 Hi Seller, i bought the bread toaster in 06 Sep. I just opened and use the bread toaster for a few times, and in less than 2 weeks, it is spoilt. Any warranty? Answer :* [Re] Inquiry for the item from Sim**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from hos***Apr 23, 2019 The toaster has fire spark when I press down the lever to toast bread. Pls advise where to bring for repair / exchange. Only bought for 2 months & used abt 15times. I have tried calling your side but my phone calls not picked up. Appreciate if you could look into this. Thank you. My Hp: 91398194 Answer :* [Re] Inquiry for the item from hos**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac
iFan - PowerPac Evaporative Air Cooler with 18Litres water tank(IF7880) Item Q&A	Question : Inquiry for the item from jesslyn1408May 14, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from jesslyn1408 Secret Inquiry Question : [Re] Inquiry for the item from jesslyn1408 Secret Inquiry Answer : [Re] Inquiry for the item from jesslyn1408 Secret Inquiry Question : Inquiry for the item from levinpohSep 01, 2020 Hi , i just purchase the item, notice that the water is leaking from the side even when the water is not even full and not moved. Can advise if it a faulty set or what can i do to check? Answer : [Re] Inquiry for the item from levinpoh Hi can kindly photo or video and we can ask the technician. If it a faulty we do a one to one exchange regards Question : [Re] Inquiry for the item from levinpoh Hi, the leaking is at the bottom of the machine, where do you want me to take? Answer : [Re] Inquiry for the item from levinpoh that part that is leaking. thank u Question : [Re] Inquiry for the item from levinpoh Please refer to the video and image Answer : [Re] Inquiry for the item from levinpoh Image attached Question : [Re] Inquiry for the item from levinpoh Hi We have process to our CS and they will contact you to arrange the exchange date and time. Thank you for your patience and sorry for any inconvenience caused. regards PowerPac Question : Inquiry for the item from rtslee1960Aug 18, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from rtslee1960 Secret Inquiry Question : Inquiry for the item from mphang80Aug 02, 2020 For this item got warranty and jow long ? If i order when receive this item ? Thanks Answer : [Re] Inquiry for the item from mphang80 2 years local (motor) warranty. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from gla***Jun 20, 2020 Hi. Can the honey comb part wash with water? Answer :* [Re] Inquiry for the item from gla**** Hi sorry, can we know exactly which part? the exterior frame? or inner parts? regards Question : Inquiry for the item from fif***Jun 08, 2020 Hi did order this 18L air cooler . But how come. Never come out under shipping Answer :* [Re] Inquiry for the item from fif**** Hi, can i have your orde id , le us have a check . Thank you Question : Inquiry for the item from cas***May 12, 2020 Is the stocks in Singapore ready to delivery? Thank you Answer :* [Re] Inquiry for the item from cas**** yes. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : [Re] Inquiry for the item from cas**** Thank you for the information Answer : [Re] Inquiry for the item from cas**** thank you and stay safe regards Question : [Re] Inquiry for the item from cas**** You all too stay safe ... 😊 Answer : [Re] Inquiry for the item from cas**** . +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Stand Fan with Convertible Height (PPFS212) Item Q&A	Question : Inquiry for the item from jeffreymok71May 12, 2021 When the white have restock? Thanks Answer : [Re] Inquiry for the item from jeffreymok71 Hi, White will no restock. Thank you Question : [Re] Inquiry for the item from jeffreymok71 Oh, ok,I just now order from u,my cart no is 143782987 Answer : [Re] Inquiry for the item from jeffreymok71 Thank you Question : [Re] Inquiry for the item from jeffreymok71 Have any free gift?I buy 2 fans from u.Thanks Answer : [Re] Inquiry for the item from jeffreymok71 hi we have no promotion for PPFS212 thank ou for support Question : [Re] Inquiry for the item from jeffreymok71 Ok,that mean 2 fan ship out on Monday? Answer : [Re] Inquiry for the item from jeffreymok71 Your item is in already on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from dearesttengApr 26, 2021 Hi, how many inch fan? 12? 16? Answer : [Re] Inquiry for the item from dearestteng Which model blow the strongest wind? Question : [Re] Inquiry for the item from dearestteng Hi, 16in - Model PPFS30 / PPFS50 18in - Model PPFS70 / PPFS818 Thank you Question : Inquiry related cancel and refund from 242***Mar 20, 2020 Item not receive, kindly do the refund. Thanks. Answer :* [Re] Inquiry related cancel and refund from 242**** do replied via your order. we do not know what is your order. As we can track the delivery system and if it already signed upon Question : Inquiry for the item from snt***Mar 11, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from snt**** Secret Inquiry Question : Inquiry for the item from cre***Jan 24, 2020 Hi may i know if dual usage means one fan with 2 different centre piece for 2 different heights? Answer :* [Re] Inquiry for the item from cre**** sorry i mean adjustable cente piece for 2 different heights. Question : [Re] Inquiry for the item from cre**** hi yes. u can take out one piece to Make the shorter height regards PowerPac Question : Inquiry for the item from jas***Sep 09, 2019 Any warranty? Answer :* [Re] Inquiry for the item from jas**** hi 2 years local (motor) warranty regards PowerPac Question : Inquiry for the item from vib***Sep 06, 2019 Is it noisy? Answer :* [Re] Inquiry for the item from vib**** Hi it actually as per normal fan. But still based on individual. regards PowerPac Question : Inquiry for the item from xue***Sep 02, 2019 Hi, May I know the Inch of the fan. Thank You Answer :* [Re] Inquiry for the item from xue**** Hi the diameter of the fan is 14" +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Electric Egg Steamer Multifunction Steamer (PPE703) Item Q&A	Question : Inquiry for the item from violethengMay 13, 2021 may i know the product color? Answer : [Re] Inquiry for the item from violetheng hi as show in the main icon. cream milk Question : Inquiry for the item from patricialstlimMay 07, 2021 If i wan the item to b collected at 7eleven outlet do i still hv to pay for delivery charges. Pls advise. Answer : [Re] Inquiry for the item from patricialstlim Hi, For Qoo10 Stock pick up at our service center. Thank you Question : Inquiry related delivery from tan***Apr 18, 2020 Hi, if order now, when is the delivery ? Answer :* [Re] Inquiry related delivery from tan**** Hi, it's take 3-6 days to deliver. Thanks Question : Inquiry for the item from cyn***May 21, 2019 Hi Seller, This product has any warranty? Answer :* [Re] Inquiry for the item from cyn**** Hi, it is under 24 months motor warranty. Thank you. Regards, PowerPac Question : [Re] Inquiry for the item from cyn**** My i know where is the service center? Answer : [Re] Inquiry for the item from cyn**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac
PowerPac Converter Transformer 60W Step Up and Down Voltage 110V / 220V (PP60) Item Q&A	Question : Inquiry for the item from hoonhuilingMay 12, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from hoonhuiling Secret Inquiry Question : Inquiry for the item from snowchimesMay 04, 2021 Possible to use this? Q How much electricity is required to run the standard air purifier? Austin Air Purifiers use an ordinary 120 volt outlet. Maximum draw is about 147 watts on the high setting or 1 cent per hour, average cost. Answer : [Re] Inquiry for the item from snowchimes Hi, You need the model ST250. Purely use for AC output with all types of appliances rated 0-250 watts Thank you Question : Inquiry for the item from snowchimesMay 04, 2021 Hi how to adjust for us air filter for use in sg? Answer : [Re] Inquiry for the item from snowchimes Hi, Can i check with you, How many watts of your product? Thank you Question : Inquiry for the item from JanApr 23, 2021 110V 60Hz 700w kitchen appliance can this be used? Answer : [Re] Inquiry for the item from Jan Hi, You need to check, How many watts of your Product. Thank you Question : Inquiry for the item from FreesiaOct 15, 2020 hi there - can this be used for US appliance to go from 240v/50hz --> 120v/60hz? Answer : [Re] Inquiry for the item from Freesia 240v and 120V already not applicable. regards Question : [Re] Inquiry for the item from Freesia Do you have a converter that can do 240v/50hz --> 120v/60hz? Answer : [Re] Inquiry for the item from Freesia https://www.qoo10.sg/item/POWERPAC-POWERPAC-1500W-HEAVY-DUTY-STEP-UP-DOWN-VOLTAGE-CONVERTER-TRANSFORMER/646071648 is the most affordable for your needs cause this is not common in local Sg Question : Inquiry for the item from antOct 17, 2020 Hi, Can this work on Iron, 120V-1500W 60Hz? Answer : [Re] Inquiry for the item from ant this is 60W. the iron you stated is 1500w. way beyond. you have to take a bigger w transformer. ST2000 Question : Inquiry for the item from arunSep 28, 2020 Hi, can I use this converter to convert 220v to 120v. Answer : [Re] Inquiry for the item from arun Power consumption 28watts Question : [Re] Inquiry for the item from arun yes able Question : Inquiry for the item from VSep 12, 2020 Hi can this be used for this product: 100-240V~ 50/60Hz 1.3-0.55A Thanks Answer : [Re] Inquiry for the item from V No not possible Not for 100V Question : [Re] Inquiry for the item from V Do you have other adapter to recommend for this product? Answer : [Re] Inquiry for the item from V Can I know what is your watts of the product first Question : [Re] Inquiry for the item from V The seller only provided the above details and unable to provide the watts. Answer : [Re] Inquiry for the item from V Then sorry we are unable to help. Question : Inquiry for the item from lynangAug 21, 2020 Hi, i bought a us electronic that requires a step up transformer. The specification they give me is 110-120v, 60hz. Will this 60w transformer works or do i need to get a 80w transformer? Answer : [Re] Inquiry for the item from lynang we need the watts. wat is the watts stated. regards Question : [Re] Inquiry for the item from lynang 45w Answer : [Re] Inquiry for the item from lynang Hi PP60 will do fine. regards Question : Inquiry for the item from mugenenergyAug 09, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from mugenenergy Secret Inquiry Question : Inquiry for the item from alanng75Jul 21, 2020 Hi, I like to check can this converter use for AC110-120v 50/60Hz 54w ? Thanks Answer : [Re] Inquiry for the item from alanng75 hi yes possible. most important your watts havve to be below 60watts thank you Question : Inquiry for the item from elien_cymJul 16, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from elien_cym Secret Inquiry Question : Inquiry for the item from 262***Jul 02, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from 262**** Secret Inquiry Question : [Re] Inquiry for the item from 262**** Secret Inquiry Answer : [Re] Inquiry for the item from 262**** Secret Inquiry Question : Inquiry for the item from inf***Jun 27, 2020 Hi, Can this item be used for the following? I have attached a photo for your reference. Thanks! Answer :* [Re] Inquiry for the item from inf**** Yes able regards Question : Inquiry for the item from Jhe***Apr 21, 2020 Does this work with this kind of ite. 110v 450w? Thank u. Answer :* [Re] Inquiry for the item from Jhe**** This converter is 60W. your product is already 450W. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
My Choice - PowerPac Stand Fan 16 inch with Remote Control (MC408R) Item Q&A	Question : Inquiry related return and exchange from laurakohMay 12, 2021 Order no. 338413890 I have just received my order. 3 of the holders to hold the covers together are out of position hence I am not able to close the clip at the bottom. Please refer to attached pic. Circled is one of faulty holders. Also the logo ' my Choice' is upside down. Please do a return or exchange. Answer : [Re] Inquiry related return and exchange from laurakoh The covers I am referring to are the grills. Question : Inquiry related delivery from allenApr 04, 2021 Secret Inquiry Answer : [Re] Inquiry related delivery from allen Secret Inquiry Question : Inquiry for the item from LiyanaAug 19, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Liyana Secret Inquiry Question : [Re] Inquiry for the item from Liyana Secret Inquiry Answer : [Re] Inquiry for the item from Liyana Secret Inquiry Question : [Re] Inquiry for the item from Liyana Secret Inquiry Answer : [Re] Inquiry for the item from Liyana Secret Inquiry Question : Inquiry for the item from Sil***Dec 01, 2019 Item in stock? Answer :* [Re] Inquiry for the item from Sil**** yes in stock. We would place sold out if not in stock regards Question : Inquiry for the item from a00***Sep 17, 2019 Any warranty? Answer :* [Re] Inquiry for the item from a00**** 2 years local (motor) warranty regards PowerPac Question : Inquiry from ans***Aug 03, 2019 Secret Inquiry Answer :* [Re] Inquiry from ans**** Secret Inquiry Question : [Re] Inquiry from ans**** Secret Inquiry Answer : [Re] Inquiry from ans**** Secret Inquiry Question : [Re] Inquiry from ans**** Secret Inquiry Question : Inquiry for the item from koo***Jun 09, 2019 Hi Seller, Seem there is missing part in the box.My order number = 296246074. Please help to send the missing part. In the photo show all the part that I got. Shaft to hold the fan and base is missing. Answer :* [Re] Inquiry for the item from koo**** Hi. Please refer Instruction manual page 1 (parts) and us know again the missing part, then we will arrange asap to you, Sorry for any inconvenience caused Thank you Question : [Re] Inquiry for the item from koo**** Hi Seller, the missing parts are; 6. Stand 7. Base Cover 8. Screw Answer : [Re] Inquiry for the item from koo**** Photo below; Question : [Re] Inquiry for the item from koo**** Hi Tippawan, WE have process to the admin and they will contact you to pass you the item. or arrange an external courier. Thank you for your patience regards PowerPac Answer : [Re] Inquiry for the item from koo**** Hi Power pac, i got part no. 6 today but still No part no. 7&8. How can i get the remaining part number 7&8 by this Friday? Appreciate your help. Question : [Re] Inquiry for the item from koo**** Hi that is an old instruction Manuel , we apologies for that. The improvised version does not need the 7 and 8. Fr the screw 8, it already replace by an "L" allen key For the base cover (7), the design is already there, you do not need another base cover. there no place to put it. please set up and you will know. regards PowerPac Answer : [Re] Inquiry for the item from koo**** Thank you so much fir your great service! Question : [Re] Inquiry for the item from koo**** Welcome and thank you for your patience. We have pointed out to our CS team to update on Manuel too. Hope to have your support again/ regards PowerPac Question : Inquiry for the item from ely***May 26, 2019 Hi, i have bought 2 fans from you. According to the instructions, the parts are wrong. The fan cant even be fix. Please do something about it. Dont even screws at all. Answer :* [Re] Inquiry for the item from ely**** Hi can you Take a photo which part you mentioned. Cause as per many review., many buyers find it easy to install perhaps you can take a video or a photo part so we can understand more regards PowerPac Question : [Re] Inquiry for the item from ely**** The number 8 part is missing. Ya i suppose this is easy to fix too. But when the item is arrived, 4 & 5 is already fixed together, and need to fix the 6 together. But there is no screw or anything to tighten it. Or the fan 4&5 can be just removed or put i back. Very very dangerous. Also number 4 seems to be dropped or knocked. Answer : [Re] Inquiry for the item from ely**** The stick is just like this. No other things like screws so i can fastened it. Question : [Re] Inquiry for the item from ely**** I can only put the metal (previous photo) to this part and nothing to fasten it. If somebody accidentally knock on the fan, the part will just fall off like that. Please do something about it, suppose to give my mom as there is 3 toddlers in the house. But this is way too dangerous Answer : [Re] Inquiry for the item from ely**** Hi, may i know what is your order number? so that we can arrange the exchange for you. Thank you. Regards, PowerPac Question : [Re] Inquiry for the item from ely**** This Answer : [Re] Inquiry for the item from ely**** Hi, our CS will contact to confirm the exchange delivery date and timing. Thank you. Regards, PowerPac Question : Inquiry related return and exchange from isa***May 25, 2019 Hi. The fan I bought cannot tilt the neck facing downwards. Isit normal that it cannot tilt down? Answer :* [Re] Inquiry related return and exchange from isa**** It not auto. Only left right is remote regards PowerPAc Question : Inquiry for the item from gog***May 23, 2019 hihi seller, can i know how long is the wire? cos most powerpac appliance have short wire.. thanks! Answer :* [Re] Inquiry for the item from gog**** Hi, MC408R wite is about 1.2M. Thank you . +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Table fan Desk fan Fan Wireless Foldable Rechargeable USB with 4 speed setting (PPUF227) Item Q&A	Question : Inquiry for the item from pink15May 11, 2021 Hi how long to charge full charge for the rechargeable fan? Answer : [Re] Inquiry for the item from pink15 Hi,Approximately 4-5hr. Thank you Question : Inquiry for the item from RuthOct 31, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Ruth Secret Inquiry Question : Inquiry for the item from fiOct 11, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from fi Secret Inquiry Question : Inquiry for the item from col***Jun 06, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from col**** Secret Inquiry Question : Inquiry for the item from goh***May 20, 2020 Hi, is there warranty for the fan? Answer :* [Re] Inquiry for the item from goh**** 2 years local motor) warranty regards PowerPac Question : [Re] Inquiry for the item from goh**** If fan is not working I have to bring to your service centre? Can you provide the details please. Thank you. Answer : [Re] Inquiry for the item from goh**** Hi for now doing the covid period. : due to the current situation of lockdown and lack of manpower Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday and weekend): Monday-Friday: 9am-3pm Question : [Re] Inquiry for the item from goh**** Noted. Thank you. Answer : [Re] Inquiry for the item from goh**** thank you and stay safe Question : Inquiry for the item from tpr***Mar 20, 2020 For the wireless foldable fan - can the fan cover be open for cleaning. Answer :* [Re] Inquiry for the item from tpr**** no not able. regards PowerPac Question : Inquiry for the item from Dan***Jan 29, 2020 can the cover remove and wash for the $19.90. Answer :* [Re] Inquiry for the item from Dan**** Not applicable. regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Converter Transformer 250W Heavy Duty Step Up/Down Voltage 110V/220Voltage Regulator(ST250) Item Q&A	Question : Inquiry for the item from grace_uMay 06, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from grace_u Secret Inquiry Question : [Re] Inquiry for the item from grace_u Secret Inquiry Answer : [Re] Inquiry for the item from grace_u Secret Inquiry Question : [Re] Inquiry for the item from grace_u Secret Inquiry Answer : [Re] Inquiry for the item from grace_u Secret Inquiry Question : [Re] Inquiry for the item from grace_u Secret Inquiry Question : Inquiry for the item from emiliatnMar 03, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from emiliatn Secret Inquiry Question : Inquiry for the item from reginaNov 09, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from regina Secret Inquiry Question : Inquiry for the item from muhammadfaizalmahadOct 04, 2020 Hi..i have this heat press machine from China. Which voltage converter transformer should i used? Answer : [Re] Inquiry for the item from muhammadfaizalmahad You need this: https://www.qoo10.sg/item/POWERPAC-POWERPAC-3000W-HEAVY-DUTY-STEP-UP-AND-DOWN-VOLTAGE-CONVERTER/677763235 Your 110V conversion is already 2800W. regards Question : Inquiry for the item from timme81Jul 31, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from timme81 Secret Inquiry Question : [Re] Inquiry for the item from timme81 Secret Inquiry Question : Inquiry for the item from sha***Nov 09, 2019 Please let me know about item heavy weigh. Answer :* [Re] Inquiry for the item from sha**** 2.2kg regards Question : Inquiry for the item from gck***Oct 15, 2019 Hi, I am bringing my electric lunch box, 220v-50Hz, 270w to Taiwan.. can I use this model? Answer :* [Re] Inquiry for the item from gck**** Hi, this you may use more then 270watt transformer. the item that you look one only 250watt unable to use, you need to look for another model ST350 is 350watts transformer. for your reference. Thank you Question : Inquiry for the item from plt***May 21, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from plt**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Bear Food Chopper 2L Multi-functional Electric Large-capacity Stir-Fried Minced Meat (QSJ-C03F1) Item Q&A	Question : Inquiry for the item from jeanko43May 11, 2021 Hi seller, if order today, can receive on Friday?? Thanks. Answer : [Re] Inquiry for the item from jeanko43 If you order today, the order will process on tomorrow, our delivery is out by Qoo10 it will be take 3-5 working days to deliver. You will be receiving a sms before they delivery. Thank you Question : [Re] Inquiry for the item from jeanko43 Can request receive on next Monday, cause weekend not at home. Answer : [Re] Inquiry for the item from jeanko43 Or I order on Friday?? Question : [Re] Inquiry for the item from jeanko43 If you order today, the order will process on tomorrow, our delivery is out by Qoo10 it will be take 3-5 working days to deliver. You will be receiving a sms before they delivery. Thank you Question : Inquiry for the item from babyblue_1126Mar 03, 2021 Hi seller, when will restock? Answer : [Re] Inquiry for the item from babyblue_1126 hi no shipping schedule at the moment, regards Question : Inquiry for the item from angelamak29Oct 17, 2020 Hi, may I know if it can be use to blend nuts, such as almond, peanut? Thanks. Answer : [Re] Inquiry for the item from angelamak29 yes able. regards Question : Inquiry for the item from gmoiSep 04, 2020 Hi seller ,the plug is two pin or three pin? Answer : [Re] Inquiry for the item from gmoi As stated 2 pin for this model We are the official distributor for Bear products and all will come with revenants document like safety mark and cover 2 years local (motor) warranty regards PowerPac
PowerPac Chest Freezer 250L CFC Free (PPFZ250) Item Q&A	Question : Inquiry for the item from andy_chua40May 11, 2021 Hi, how to register for the warranty Answer : [Re] Inquiry for the item from andy_chua40 Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. Thank you Question : Inquiry related delivery from bab***Apr 03, 2020 Hi can I get same day delivery and pay extra ??? Answer :* [Re] Inquiry related delivery from bab**** Hi so sorry. we could not confirm. Our delivery is actually free. and if you see our feedback. we never delay on shipping. you should usually get it within couple days or max a week. our CS will call to arrange the delivery date and timing with you. regards Question : Inquiry for the item from gra***Apr 01, 2020 how long is the warranty period? Answer :* [Re] Inquiry for the item from gra**** Hi please kindly see attached Question : Inquiry for the item from 245***Mar 25, 2020 How many ticks for energy saving? Answer :* [Re] Inquiry for the item from 245**** Hi for freezer, we are not required ticks. But do kindly see the attached for Proof of energy efficiency regards PowerPac Question : Inquiry for the item from wit***Jan 01, 2020 Hi, The spec says Adjustable temperature control. What’s the temperature range adjustable? How many days for delivery? Regards, Joong Answer :* [Re] Inquiry for the item from wit**** Hi our CS will contact you in 1-3 working days to arrange the delivery date adn time/ range from +5 degrees to -18 degrees red dot to MIN is 0 to 5 degrees , red dot to Max is 0 to -18 degrees regards PowerPac Question : Inquiry for the item from kca***Nov 23, 2019 I needed the freezer urgently, my current one broke down. If i purchase now, when is the earliest delivery? Answer :* [Re] Inquiry for the item from kca**** Hi our CS will contact you in a day or 2 to arrange the delivery date adn time/ regards PowerPAc Question : [Re] Inquiry for the item from kca**** purchased was alrdy done on Sat. Answer : [Re] Inquiry for the item from kca**** Hi hope you undertsatdn as stated. Our working office hours is'Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from Xiu***Oct 17, 2019 For the adjustable thermostat, am I able to adjust to refrigeration temperature? Answer :* [Re] Inquiry for the item from Xiu**** HI, unable as the temperature of the machine compressor is Freezer. Thank you Question : Inquiry for the item from evo***Oct 11, 2019 Hi, what is the product dimension without the packaging? Answer :* [Re] Inquiry for the item from evo**** Hi, item dimension without packaging is Lx100cm, Hx83cm and Wx63cm. Thank you. Question : Inquiry for the item from 239***Jun 02, 2019 Do we need a place to drain water out? Ir is this a self contained freezer? Answer :* [Re] Inquiry for the item from 239**** Yes it have, And yes is self contained freezer. regards PowerPAc Question : [Re] Inquiry for the item from 239**** So I would need to hv piping to lead to a drain? Answer : [Re] Inquiry for the item from 239**** Hi it have wheels, when required then you wheel to a drainage to Drain it away easily. regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Converter Transformer 1000W Heavy Duty Step Up/Down Voltage 110/220Voltage Regulator ST1000 Item Q&A	Question : Inquiry for the item from wanyi_yangyangMay 09, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from wanyi_yangyang Secret Inquiry Question : Inquiry related delivery from JessApr 06, 2021 Hi Seller, is this model available currently? I need 2 nos. TQ. How soon is the delivery? Answer : [Re] Inquiry related delivery from Jess All place on sale are all available instock. We will process every working day morning. All parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from pinkieJul 27, 2020 Hi seller . Can I use this for Voltage 110V 50/60Hz power consumption 900W ? It’s a oven toaster from Japan . Thanks Answer : [Re] Inquiry for the item from pinkie Yes, for Japan, ST1000 and above transformer can. This is applicable. Plug in the 110V regards Question : Inquiry for the item from Car***Jun 10, 2020 If my appliance is from Japan - AC100V with power consumption of 560W, can this transformer be used? Thanks! Answer :* [Re] Inquiry for the item from Car**** Hi not a problem for Japan 100V As long is is within 1000W, can be used regards Question : Inquiry for the item from 260***May 03, 2019 I want to buy a step down/step up transformer for use on a garbage disposal. It is a 3/4 horsepower appliance, and want your recommendation on the transformer wattage I should get. Answer :* [Re] Inquiry for the item from 260**** Dear Customer, We need the appliance wattage to advise you to get correctly transformer. Kindly let us know what is the wattage of the appliance (or) you may choose the transformer above watt of the appliance . Eg: The appliance is 200W please choose 250W transformer. Thank You, Powerpac Team. Question : [Re] Inquiry for the item from 260**** 3/4 horsepower = 560 W approximately Answer : [Re] Inquiry for the item from 260**** Dear Customer, I will recommend to you to buy ST800 (800W HEAVY DUTY STEP UP & DOWN VOLTAGE CONVERTER TRANSFORMER 110V / 220V VOLTAGE REGULATOR . Thank You, Powerpac Team. Question : [Re] Inquiry for the item from 260**** Thank you. Answer : [Re] Inquiry for the item from 260**** welcome PowerPac
iFan -PowerPac Evaporative Air Cooler (IF7310) Item Q&A	Question : Inquiry for the item from limMay 02, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from lim Secret Inquiry Question : [Re] Inquiry for the item from lim Secret Inquiry Answer : [Re] Inquiry for the item from lim Secret Inquiry Question : [Re] Inquiry for the item from lim Secret Inquiry Answer : [Re] Inquiry for the item from lim Secret Inquiry Question : [Re] Inquiry for the item from lim Secret Inquiry Answer : [Re] Inquiry for the item from lim Secret Inquiry Question : [Re] Inquiry for the item from lim Secret Inquiry Question : Inquiry for the item from speedygonzalieApr 11, 2021 How often to change the filter? How can I purchase additional filters? Answer : [Re] Inquiry for the item from speedygonzalie hi it is washable filter. But if you want additional accessories All accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from speedygonzalieApr 11, 2021 How often to change the filter? How can I purchase additional filters? Answer : [Re] Inquiry for the item from speedygonzalie replied t previous Question : Inquiry for the item from katang6514Nov 29, 2020 hi, i purchased the item on sept 2020, it just went off just now with 3 months usage. Cant turn back on.. please help..need bring anywhere to repair? Answer : [Re] Inquiry for the item from katang6514 As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from katang6514 Is kind of big to send to warehouse for check. WIll go down when i have the time. What do i need to bring? Answer : [Re] Inquiry for the item from katang6514 if you already registered for waanraty then just the product. regards Question : Inquiry related return and exchange from Tare_kogepanNov 21, 2020 Hi i ordered the fan on 11.11. Received it on 16.11.20. Today is 21.11.20, in less than 5 days, the fan swing function is not working. The fan could not swing and occasionally, there is sound from the fan like some parts is dropping out. This is really a disappointing product that i ever get from Powerpac. I would like to request to do a exchange. Thks. Answer : [Re] Inquiry related return and exchange from Tare_kogepan replied to previous thread Question : Inquiry from josly_25Nov 06, 2020 Secret Inquiry Answer : [Re] Inquiry from josly_25 Secret Inquiry Question : Inquiry for the item from tkplawrenceOct 26, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : Inquiry from tkp.lawrenceOct 20, 2020 Received item. How to register for warranty? Answer : [Re] Inquiry from tkp.lawrence hi please use the email receipt confirmation via qoo10 OR your confirmation order in the cart. just need the qoo10 order number shown clearly. regards Question : Inquiry for the item from tracyw_blSep 12, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Question : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Answer : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Question : Inquiry for the item from clemence_smSep 30, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from clemence_sm Secret Inquiry Question : Inquiry for the item from CherieSep 29, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Cherie Secret Inquiry Question : Inquiry for the item from younizeSep 19, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from younize Secret Inquiry Question : Inquiry for the item from 555Sep 18, 2020 If I were to order this now when will I receive it? Answer : [Re] Inquiry for the item from 555 We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from pickhueySep 08, 2020 Hi..may I know the $3is for which brand? I'm trying to use but it stated specific brand only. Thanks Answer : [Re] Inquiry for the item from pickhuey Hi is for powerpac. But do kindly note for special promo price like IF7310 which is running now at exclusive promo. The voucher can't be used regards Question : Inquiry for the item from veroncsm1000Aug 19, 2020 Hi seller, I have been using this air cooler for a month, today there was water leaking during power on. May I know what's wrong? Answer : [Re] Inquiry for the item from veroncsm1000 Where and where did you brought from? As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from veroncsm1000 Bought fr here Answer : [Re] Inquiry for the item from veroncsm1000 As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from minxi_leeJul 20, 2020 Hi, how do I fill up the ice pack. I can’t unscrew the cap. It extremely tight. Answer : [Re] Inquiry for the item from minxi_lee hi you have to try unscrew it. then inside got some particles, do no wash it away. Fill with water one time and then just leave it already regards Question : Inquiry for the item from jef***Jun 29, 2020 A)Hv RC Remote Controller ??? 4 this Air Cooler. B)Wat the size of the ice pack. ??? C)Can hold how many L of water ??? Answer :* [Re] Inquiry for the item from jef**** no remote. 6L drawer water tank, approx hold 5L Question : Inquiry related delivery from ang***Jun 04, 2020 If I order today, can i do store pickup? Answer :* [Re] Inquiry related delivery from ang**** hi we are actually requesting from qoo10 to open the store pickup. but its still not applicable. regards PowerPac Question : Inquiry for the item from sim***Jun 01, 2020 Hi, item have stock already? Answer :* [Re] Inquiry for the item from sim**** next week shipment will be in. thank you Question : Inquiry for the item from sim***May 11, 2020 Hi seller, I would like to order two more of this fan. Can I know when have stock! Answer :* [Re] Inquiry for the item from sim**** mid June should arrived. Thank you for your support regards Question : Inquiry for the item from wei***Apr 28, 2020 Hi, when will you restock? Thanks. Answer :* [Re] Inquiry for the item from wei**** early June. regards Question : Inquiry for the item from pep***Apr 22, 2020 Hi, may I check the ice packs that came along has some bits inside? Do I keep it inside to add water to freeze it? Answer :* [Re] Inquiry for the item from pep**** Hi, Yes, just add water on it to freezer. Thanks Question : [Re] Inquiry for the item from pep**** Thank you! For saving me from a heatstroke! 😭 Answer : [Re] Inquiry for the item from pep**** Thanks for the support Question : Inquiry related delivery from w.s***Apr 21, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from w.s**** Secret Inquiry Question : Inquiry related delivery from shi***Apr 21, 2020 Hi. If place order today, when can receive? Need it urgently Answer :* [Re] Inquiry related delivery from shi**** Hi, it take 3-6 days for Qxpress deliver. Thanks Question : Inquiry for the item from Kwa***Apr 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Kwa**** Secret Inquiry Question : [Re] Inquiry for the item from Kwa**** Secret Inquiry Answer : [Re] Inquiry for the item from Kwa**** Secret Inquiry Question : Inquiry related delivery from kar***Apr 05, 2020 Hi If I order after Tuesday , will u still ship as per normal or only after may 4? Answer :* [Re] Inquiry related delivery from kar**** Hi please order with ease. we are under home appliance essential thus we will still be operating as well as our service centre and all couriers are still operating as well regards PowerPac Question : Inquiry related delivery from liu***Apr 04, 2020 HI, will u be able to ship the item next week due to the work place shutdown? Answer :* [Re] Inquiry related delivery from liu**** Hi yes, we are under home appliance essential. Our team are still operating. our service centre is also open. All couriers are operating as normal too. Just do kindly allow little extra time due to the current huge amount in deliveries for all couriers. regards PowerPac Question : Inquiry for the item from jes***Mar 30, 2020 Hi seller, There is any further discounts if we get more than 1 air cooler? Answer :* [Re] Inquiry for the item from jes**** Hi we have our seller shop coupon which is 13% off But do note this discount 13% off is till today of this month. regards PowerPac Question : Inquiry related delivery from jes***Mar 30, 2020 Hi Seller, Can deliver between 7-9pm? Answer :* [Re] Inquiry related delivery from jes**** Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from ire***Mar 27, 2020 Hi, this cooler includes the ice pack? Can the fan be access easily for cleaning? Answer :* [Re] Inquiry for the item from ire**** Yes it included 2 ice pack. Vent can easily be wiped or dust. For filter, you can just unscrew the back to clean it. regards PowerPAc Question : Inquiry for the item from ail***Oct 28, 2019 Hi seller, could i check how to put water into the air cooler and drain the water out? Answer :* [Re] Inquiry for the item from ail**** Hi please kindly see attached photo /photo details. regards PowerPac Question : [Re] Inquiry for the item from ail**** Thks. Which means i will fill up water or ice cube in the two bottle ice pack and put inside the water tank? I won't need to pour out the water or ice cube into the water tank? And do not need to drain any water? Thks Answer : [Re] Inquiry for the item from ail**** Hi no As this is an ice cooler regards PowerPac Question : [Re] Inquiry for the item from ail**** Oh I see. Thks. As it is the first time i m using the air cooler. Which means I will not need to put water in the ice cooler and just put the two ice cooler inside the water tank? Thk you Answer : [Re] Inquiry for the item from ail**** Hi No problem. If you use it without water or ice, it word as per normal. If you add water, cooler. If you add water and ice or ice pack, even cooler. But do add some water inside with the ice pack. cause it will need run via condensation. regards PowerPac Question : [Re] Inquiry for the item from ail**** Thanks for yr help Answer : [Re] Inquiry for the item from ail**** wleomc and have a nice day Question : [Re] Inquiry for the item from ail**** Have a good day Answer : [Re] Inquiry for the item from ail**** . Question : Inquiry for the item from joe***Oct 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from joe**** Secret Inquiry Question : Inquiry for the item from 250***Jul 24, 2019 Do you sell the honeycomb cooling pad inside the cooler for replacement when it wears out? If have, what is the cost and how can I buy online? Answer :* [Re] Inquiry for the item from 250**** Hi you have to call the office when you are going to buy to see if there stocks available. Cause this won't easily wear off too. And buying extra accessories is from office regards PowerPac Question : Inquiry for the item from jea***May 30, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : Inquiry for the item from joe***May 27, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Question : Inquiry for the item from max***May 27, 2019 When will you restock? Answer :* [Re] Inquiry for the item from max**** Hi we are awaiting shipment. It should couple months. Sorry for any inconvenience caused regards PowerPac Question : [Re] Inquiry for the item from max**** Roughly which month Answer : [Re] Inquiry for the item from max**** Hi approximately mid July Thank you PowerPac Question : Inquiry from miz***May 25, 2019 Secret Inquiry Answer :* [Re] Inquiry from miz**** Secret Inquiry Question : [Re] Inquiry from miz**** Secret Inquiry Question : Inquiry related delivery from joe***May 20, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from joe**** Secret Inquiry Question : Inquiry for the item from gog***May 17, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from gog**** Secret Inquiry Question : Inquiry for the item from ric***May 16, 2019 Hi, is there a remote control for this ifan? Answer :* [Re] Inquiry for the item from ric**** Hi no remote. For the bigger capacity model have remote thank you powerPac Question : Inquiry for the item from kit***May 14, 2019 Kindly check with you do I need to change the filter? How to change or how to wash? Tks. Waiting for your reply. Answer :* [Re] Inquiry for the item from kit**** Please see attached. When you buy the item, will have instruction Manuel on how to clean it regards PowerPac Question : Inquiry for the item from vog***May 10, 2019 I just buy your air cooler but don't know how to put the ice where Answer :* [Re] Inquiry for the item from vog**** Hi, you can put the ice cube into the water tank. Thank you. Regards, PowerPac Question : Inquiry related delivery from mic***May 07, 2019 How long to deliver? Answer :* [Re] Inquiry related delivery from mic**** Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. Question : [Re] Inquiry related delivery from mic**** Thanksgiving for yr prompt reply. What's the weight? Answer : [Re] Inquiry related delivery from mic**** Hi Apprixtamely 5.5-6kg. But this have wheels so conveniently portable. regards PowerPac Question : [Re] Inquiry related delivery from mic**** Order No. 295472667. Can ship tomr afternoon please. Urgent! Thx ! Answer : [Re] Inquiry related delivery from mic**** Hi Please refer to the tracking on your item proces.. As stated pickup from us done. PowerPac Question : [Re] Inquiry related delivery from mic**** Thanks for the fast delivery. Besides no remote control, tested the unit and the swing button once pressed, there is a funny sound when flag to the right. Is this normal? Answer : [Re] Inquiry related delivery from mic**** Hi there will be some noise. it not exactly silent proof. regards PowerPac Question : [Re] Inquiry related delivery from mic**** The funny sound only comes when swing to right not left, hence not normal. Shall try over this weekend if get worst will update you again. Thx ! Answer : [Re] Inquiry related delivery from mic**** Hi You can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry related delivery from mic**** Is too far from my home. How come is not 1to1 exchange if technical issue? The item just received not that we used it to cause such sound? Answer : [Re] Inquiry related delivery from mic**** Hi, please try over the weekend and if still have the issue, do let us know. Thank you. Regards, PowerPac Question : Inquiry for the item from mic***May 09, 2019 Order No. 295472667 Received but cannot find remote control. Pls advise asap. Thx ! Answer :* [Re] Inquiry for the item from mic**** Hi There no remote control. We did not state regards PowerPAc Question : Inquiry for the item from jen***May 08, 2019 Is the water tank removal? How to empty the water if not in use. Also what are those tiny white things inside the ice packs? Answer :* [Re] Inquiry for the item from jen**** Hi, the water tank cannot remove, there is a small knob below the water tank to drain out the water. You need to add in water into the ice park and shake evenly before you use it. The ice pack is reusable and no need to change water. Thank you. Regards, PowerPac Question : Inquiry for the item from max***May 07, 2019 Hello, how to clean this fan. Can dismantle certain part to clean? What if got fur stuck at motor or filter Answer :* [Re] Inquiry for the item from max**** Hi, this cooler cannot dismantle to clean but you can clean the filter that behind the cooler. Thank you. Regards, PowerPac Question : Inquiry for the item from chu***May 07, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chu**** Secret Inquiry Question : Inquiry for the item from Ter***Apr 19, 2019 Hi seller, How strong is the wind speed as compared to a normal fan? Answer :* [Re] Inquiry for the item from Ter**** Hi a normal fan will be stronger. As this is a fan cooler. You can see our review for more information regards PowerPac Question : [Re] Inquiry for the item from Ter**** Hi sellernis there any place that i can test see the actual air cooler? Answer : [Re] Inquiry for the item from Ter**** Hi, we have display in Giant Tampines. Thank you. Regards, PowerPac Question : Inquiry for the item from aki***May 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from aki**** Secret Inquiry Question : Inquiry for the item from emm***May 03, 2019 btw do i need to put water in the 2 blue bottles of icepacks and then put them in the freezer? Answer :* [Re] Inquiry for the item from emm**** Hi yes, you have to fill water in ice tube then freeze it. 1) you can use without water and ice tube. Cool 2) you can use with just water in tank. Cooler 3) You can use with water and frozen ice tube. Even cooler regards PowerPac Question : Inquiry for the item from emm***May 02, 2019 hi seller. can i put some essential oils in ? Answer :* [Re] Inquiry for the item from emm**** Hi Yes not a a problem, But It might not work as good as those essential oil burner. regards PowerPac Question : Inquiry for the item from ang***Apr 28, 2019 Are we suppose to put the ice pack together with water in the compartment? How long must we put the ice pack in the freezer b4 use? Answer :* [Re] Inquiry for the item from ang**** Hi The ice pack is optional to place. if you want cooler, then add. else no adding is also ok. And yes, if you want put ice pack. Put with water in the compartment. As it run via water condensation. It would be good to put a frozen icepack. regards PowerPac Question : Inquiry for the item from ang***Apr 25, 2019 Two additional pcs for $10, x delivery? Can't you just put them inside the box? Or do something, and not charge for delivery? Answer :* [Re] Inquiry for the item from ang**** Hi Yes of course. Sorry for not clarifying. if you have a current order, Just let us know and we will include together with your current order to save on shipping. But additional pcs have to via paynow. As hope you understand we do not place it online for sale. It based on individual customer's enquires. regards PowerPac Question : Inquiry for the item from ang***Apr 25, 2019 Are you able to provide more ice packs? Answer :* [Re] Inquiry for the item from ang**** 2 free provided with each set. You can let us know should you want additional at a charge of 2pc/$10 Excluding delivery charge. regards PowerPac Question : Inquiry for the item from be3***Apr 21, 2019 Is there a container to put lots of ice in the fan? Answer :* [Re] Inquiry for the item from be3**** Hi Yes, as per photo attached.in the box 2: 6L water Tank drawer. Beside the 2 ice pack provided. you can add additional more ice. But do note to include some water. as the water draw via water condensation. regards PowerPac Question : [Re] Inquiry for the item from be3**** Ok. Thank you Answer : [Re] Inquiry for the item from be3**** Hi, thanks for your support. Regards, PowerPac Question : Inquiry for the item from jov***Apr 21, 2019 Hi seller, For the sleeping mode how loud will it be? Answer :* [Re] Inquiry for the item from jov**** Hi For noise level is based in individual. You might want see review regards PowerPac Question : Inquiry related delivery from ngl***Apr 19, 2019 Hi, can I self collect the fan tomorrow if order today. What is your opening hours on Saturday. Answer :* [Re] Inquiry related delivery from ngl**** Hi Sorry for late reply. All self collection can be collected straightaway Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon regards PowerPac Question : Inquiry for the item from pre***Apr 19, 2019 Hi, Is there an option to switch off the ionizer? Answer :* [Re] Inquiry for the item from pre**** Hi Is built in. No buttons to off/on regards PowerPac Question : Inquiry for the item from Sma***Apr 19, 2019 Hi there, Pls advise whether the ionizer can be turned off. Thanks. Answer :* [Re] Inquiry for the item from Sma**** Hi Is built in. No buttons to off/on regards PowerPac Question : Inquiry related delivery from 235***Apr 18, 2019 Dear Sir/Mdm, If I place an order, can item arrived by 22 April 19? Answer :* [Re] Inquiry related delivery from 235**** Hi So sorry we could not confirm. We processed next working day all order. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. PowerPac Question : Inquiry related delivery from gra***Apr 17, 2019 Hi seller, If place order today, item can receive on 20 April? Thanks Answer :* [Re] Inquiry related delivery from gra**** Hi we doubt as it the holiday. Unless you opt for self collection, whereby Sat we are open. Cause Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. regards PowerPac Question : Inquiry for the item from max***Apr 15, 2019 Does this product able to set timing? Answer :* [Re] Inquiry for the item from max**** Hi No timer. regards PowerPac Question : Inquiry related return and exchange from lee***Apr 10, 2019 Cart no : 126177983 Order No: 293566493 ordered iFan -PowerPac Evaporative Air Cooler (IF7310) on 6 April 2019. Item was delivered on 10 April 2019 morning today. Tested and found the fan motor is not working, water pump and swing function is working. Require to exchange new working item or refund. Please advise. Answer :* [Re] Inquiry related return and exchange from lee**** Hi Peter We have processed to our CS and they will contact you to arrange an exchange regards PowerPac Question : Inquiry for the item from wiz***Apr 06, 2019 Does this items comes with remote control and using infra or.radio frrg remote as I am trying also to intergrate with home automation Google Answer :* [Re] Inquiry for the item from wiz**** Hi, this item come with hand held remote control only. Thank you Regards, PowerPac Question : Inquiry for the item from sab***Mar 31, 2019 Possible to remove this and clean the dust? Answer :* [Re] Inquiry for the item from sab**** Hi Not removable. You may use a brush, duster or vacuum to clean the dust. regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Electric Oven 48L with Rotisserie and convection functions (PPT48) Item Q&A	Question : Inquiry for the item from ScMay 07, 2021 Does inside of oven hv light? Answer : [Re] Inquiry for the item from Sc Hi, Model PPT48 is not bulb. Thank you Question : Inquiry related delivery from chujun_18Feb 01, 2021 When is the earliest delivery if I place the order today? Answer : [Re] Inquiry related delivery from chujun_18 We will process every working day morning. Your item is in on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac * BUT you should received it by this weekend Question : Inquiry for the item from linfoonglimJan 19, 2021 Does it comes with top & below fire/heat? Does it have fan control? Answer : [Re] Inquiry for the item from linfoonglim inbuilt fan . convention function Top and below heat yes regards
PowerPac Chest Freezer Upright freezer Freestanding Freezer 175L (PPFZ180) Item Q&A	Question : Inquiry for the item from jimmyleekhMay 06, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from jimmyleekh Secret Inquiry Question : Inquiry related delivery from babyharts2Apr 30, 2021 Secret Inquiry Answer : [Re] Inquiry related delivery from babyharts2 Secret Inquiry Question : Inquiry for the item from sammiMar 21, 2021 Hi, can I check two things about this freezer. 1) can the individual rack be removed? Meaning if I want to remove all the drawers and rack. 2) do I need to “defrost” the freezer occasionally like those chest freezer e.g to drain the water out from the freezer Answer : [Re] Inquiry for the item from sammi 1:. u can remove the boxes drawer compartment, BUT not the rack. 2: yes Question : Inquiry for the item from hwalexJan 27, 2021 can I keep vegetable ? Answer : [Re] Inquiry for the item from hwalex yes this is freezer. Thank you Question : Inquiry for the item from ghsiewchenJan 05, 2021 Ho seller, how to adjust the temperature. I couldn't find .please advise. Thanks Answer : [Re] Inquiry for the item from ghsiewchen hi its behind the fridge. regards Question : [Re] Inquiry for the item from ghsiewchen Is it the 1, 2, 3, 4, 5 turn button? Which is the coldest? Thanks for your prompt reply. Answer : [Re] Inquiry for the item from ghsiewchen hi 5 is coldest. But after first start up of 5 for first few days. Do gauge accordingly to your products in the freezer/fridge. Unless it is a lot. We would recommend an midst of 3-4 to be used. regards Question : [Re] Inquiry for the item from ghsiewchen Thank u so much for your help. Answer : [Re] Inquiry for the item from ghsiewchen welcome and thank you for your support Question : Inquiry for the item from McbeDec 17, 2020 What does it mean by installation? Answer : [Re] Inquiry for the item from Mcbe Our delivery man will unwrap, clear whatever is nt required. bring to your desired location and install it for you. Else if no installation, they will just place and go. Our Cs have to gauge and planned their schedule accordingly. regards Question : [Re] Inquiry for the item from Mcbe Thank you. Answer : [Re] Inquiry for the item from Mcbe thank you Question : Inquiry for the item from McbeDec 17, 2020 Does purchase come with warranty? Answer : [Re] Inquiry for the item from Mcbe yes 2 years warranty regards PowerPAc Question : Inquiry for the item from ichialcNov 30, 2020 Hi.. Does this freezer comes with free fan??? Answer : [Re] Inquiry for the item from ichialc yes. as long the icon is still there when you order. it will come with an IFan worth $199 regards Question : Inquiry for the item from RaqNov 25, 2020 Hi so if I place my order today it still does? When is the soonest delivery pls? Need a freezer urgently! Ty Answer : [Re] Inquiry for the item from Raq if u order today. tmr our cs will schedule and arrange to call and delivery. all will be 2-3 working days as stated regards Question : Inquiry for the item from RaqNov 11, 2020 Hi does it still come with the free fan? Ty Answer : [Re] Inquiry for the item from Raq yes, as long the listing is stated when you ordered. But if example you order 5-6 days later and the icon listing never place, we take down the free fan icon, there is no more free fan. Question : Inquiry for the item from crystal_wsqOct 08, 2020 Dear seller, is this frost free freezer? Thank you! Answer : [Re] Inquiry for the item from crystal_wsq hi no. is manual regards Question : Inquiry for the item from belindat1105Sep 27, 2020 Hi, the ideal temperature to store frozen meat and seafood is -18 degree celsius. May i know what is the temperature of powerpac 175L upright freezer? I saw there's temperature control range from 1-5, which is suitable for frozen meat and seafood? Thanks. Answer : [Re] Inquiry for the item from belindat1105 Hi, operating temperature is <=-18°C. Thanks Question : Inquiry for the item from sdscherrySep 07, 2020 Is it frost free? Answer : [Re] Inquiry for the item from sdscherry no regards Question : Inquiry for the item from IreneweephAug 26, 2020 Hi please advice about the installation, thanks Answer : [Re] Inquiry for the item from Ireneweeph installation is our delivery man will bring to your desired spot and unpack and plug in for you. Else is free delivery, then they will place inside your home and leave. regards Question : [Re] Inquiry for the item from Ireneweeph 😊Thank you for your prompt reply. Answer : [Re] Inquiry for the item from Ireneweeph welcome and have a nice day regards PowerPac Question : Inquiry related delivery from mcy***Jun 06, 2020 Hi, I saw reviews that we need to bring the freezer ourself to the location we want to position. Do we need to pay extra just to ask the delivery man to bring into position in the house. I hope you can provide better service to gain more customers. It's a heavy freezer. Please let me know whether your company are willing to change this policy before I even consider buying. Thank you. Answer :* [Re] Inquiry related delivery from mcy**** Hi as with all others delivery for large home appliances, this is the standard policy. Most charge a fee just to delivery and ours is free. If you wish there is an installation fee. Thank you Question : Inquiry for the item from rg6***May 18, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from rg6**** Secret Inquiry Question : Inquiry for the item from Car***May 18, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Car**** Secret Inquiry Question : Inquiry related delivery from chu***May 12, 2020 Hi. Can deliver upright freezer today? Answer :* [Re] Inquiry related delivery from chu**** once orderred. Our CS will arranged int he monning. 2-5 working days delivered as stated Question : Inquiry for the item from pen***May 11, 2020 Hi can I check warranty? Answer :* [Re] Inquiry for the item from pen**** same as our other large kitchen item. as attached. regards Question : [Re] Inquiry for the item from pen**** Ready stock now ? When's the earliest delivery date ? Answer : [Re] Inquiry for the item from pen**** yes. and as stated 2-5 working days. Question : [Re] Inquiry for the item from pen**** Warranty is by you guys right? Answer : [Re] Inquiry for the item from pen**** Warranty is by you guys right? Question : [Re] Inquiry for the item from pen**** yes. by us PowerPac Answer : [Re] Inquiry for the item from pen**** Payment today can get by this week ? Question : [Re] Inquiry for the item from pen**** our CS will call you in a day or 2 and yes. by this week would receive. regards Answer : [Re] Inquiry for the item from pen**** Brought, thanks Question : [Re] Inquiry for the item from pen**** thank you for your support. tmr they will arrange. and you would receive by this week. stay safe Answer : [Re] Inquiry for the item from pen**** Thank you , you too =) Question : [Re] Inquiry for the item from pen**** thank you stay safe Question : Inquiry for the item from ten***May 09, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ten**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac 3pcs x LED Halogen Bulbs 5W GU10 - Warm White (PP6315WW) Item Q&A	Question : Inquiry for the item from PatrickMay 06, 2021 Hi, do you have 5W, GU10 with cool white (4000K) color temperature type? Thanks Answer : [Re] Inquiry for the item from Patrick Hi, Apology. We don’t have 4000K model. Thank you
PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136) Item Q&A	Question : Inquiry for the item from beginner98May 05, 2021 The 170 L model has auto defrost? What you mean by installation cost ? Fridge needs installation? Answer : [Re] Inquiry for the item from beginner98 Hi, Our freezer do not have auto defrost function You have to defrost manually regularly. Thank you Question : Inquiry for the item from mindygoh79Mar 01, 2021 Got free disposal of old fridge? Charges?? Answer : [Re] Inquiry for the item from mindygoh79 Additional service request* (Cash upon delivery for additional service) 1. Disposal NOT included. 2. Installation +$15.00 3. Free delivery applies to lift landing only. * Carry up to (2nd Floor) +$20.00 * 2nd Floor ($20) + $10.00 for additional subsequent level Question : Inquiry for the item from sylviabeibeiFeb 19, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from sylviabeibei Secret Inquiry Question : Inquiry related delivery from sereneOct 09, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from serene Secret Inquiry Question : [Re] Inquiry related delivery from serene Secret Inquiry Answer : [Re] Inquiry related delivery from serene Secret Inquiry Question : Inquiry related delivery from ngwin68Sep 30, 2020 Can buyer specify the date n time to deliver the product e.g. 7 OCT 2020 @ 7.30 Pm? Delivery night time: 7 to 8pm? Answer : [Re] Inquiry related delivery from ngwin68 Once order completed, we process next working days. Our CS will call to let you know the delivery time frame and date. If at requested date, you can let the CS know when they call regards Question : Inquiry for the item from jin***Jul 07, 2020 How to register warranty and how long is warranty? Thanks Answer :* [Re] Inquiry for the item from jin**** https://onlinesvc.powerpac.com.sg 2 years local (motor) warranty Question : Inquiry for the item from jin***Jun 30, 2020 What does installation at$15 cover? Is it just to plug into switch or more than that? Answer :* [Re] Inquiry for the item from jin**** placing at your desire spot, unwrapping, plugging and throwing the boxes etc. All these take time and parking etc. But should you feel not required. you can omit it out. regards Question : Inquiry for the item from 262***Jun 23, 2020 Hello, i saw the QnA and it was mentioned that disposal of old fridge is not available currently, may i know if its still the case right now? Also, is there warranty for the fridge? Answer :* [Re] Inquiry for the item from 262**** Hi yes.so sorry still not possible. Until phrase 3 perhaps. They do not allow us to send the disposal. Hope you understand. regards Question : Inquiry from kpf***Jun 03, 2020 Please advise the disposal charges of the old fridge. Answer :* [Re] Inquiry from kpf**** at the moment during this covid season, we are not accepting any disposal of old fridge. regards Question : Inquiry related delivery from Bee***May 13, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Bee**** Secret Inquiry Question : Inquiry for the item from Hyc***May 03, 2020 Hi Seller, is the fridge frost free? Answer :* [Re] Inquiry for the item from Hyc**** no. regards PowerPac Question : Inquiry for the item from tls***May 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from tls**** Secret Inquiry Question : Inquiry related delivery from ayu***Apr 09, 2020 Do you still do delivery during this period? Answer :* [Re] Inquiry related delivery from ayu**** Hi, our shop remain open as usual and it's take 3-4 days for Qxpress delivery. Thanks Question : Inquiry related delivery from ash***Apr 08, 2020 Can request for delivery on my off day i.e. Monday? Answer :* [Re] Inquiry related delivery from ash**** Hi, this fridge is under seller delivery, you may request the deliver date with seller. Thanks Question : Inquiry related delivery from car***Mar 31, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from car**** Secret Inquiry Question : [Re] Inquiry related delivery from car**** Secret Inquiry Answer : [Re] Inquiry related delivery from car**** Secret Inquiry Question : [Re] Inquiry related delivery from car**** Secret Inquiry Question : Inquiry related delivery from 260***Jan 02, 2020 Can you deliver this coming sunday? Answer :* [Re] Inquiry related delivery from 260**** Hi our Cs will contact you within 1-3 working days to make the delivery arrangement. regards PowerPAc Question : Inquiry related delivery from xia***Aug 04, 2019 I need to know the delivery date to arrange the old fridge to be disposed Answer :* [Re] Inquiry related delivery from xia**** Do note you did not choose Dispoal $15. In this case, do kindly note to our CS when they contact you. There is an additional fee.Else the delivery man will not do any disposal regards PowerPac. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Powerpac / My Choice / iFan Promotion \| Stand Fan \| Air Circulator \| Air Cooler \| High Velocity Item Q&A	Question : Inquiry for the item from yi160134May 03, 2021 May i know when is the stock for desk ifan (9' n 12") avail ? Seems out of stock for quite sometime Answer : [Re] Inquiry for the item from yi160134 Hi, We're sorry we do not have schedule yet. Thank you Question : Inquiry for the item from dearesttengApr 29, 2021 Hi, appreciate if you could recommend a 16 inch model that blow the strongest wind. Answer : [Re] Inquiry for the item from dearestteng Hi, Model MC40 or MC408R. Thank you Question : Inquiry for the item from yi160134Apr 11, 2021 May I know when is the stock avail for iFan404/403 ? Is iFan model using medal/plastic blade ? Answer : [Re] Inquiry for the item from yi160134 we can confirm on the shpipping schedule. using plastic for these range that your are enquiringon Question : Inquiry for the item from teo88888Mar 21, 2021 Qoo10 Item Vendor QExpress are One Complete System Online Ecommerce Platform If QExpress is condoned to make FALSE DELIVERY REPORTS that is CRIMINAL FRAUD ? ? ? ? Answer : [Re] Inquiry for the item from teo88888 Do not understand what you meant. But if you have any issue iwht the platform, please go directly to qoo10 or qxpress Question : Inquiry for the item from yi160134Nov 11, 2020 May I know does it come with warranty n how long ? Is there service ctr in SG ? Answer : [Re] Inquiry for the item from yi160134 2 years local (motor) warranty Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : 来自zimosu会员的商品咨询。Nov 06, 2020 Hi. Could you recommend a model with little or no assembly? Thanks. Answer : [Re] 来自zimosu会员的商品咨询。 the desk fan need little assembly. else you can just take IF1816, IF1812 or the box fan regards Question : Inquiry related return and exchange from KcNov 06, 2020 I've received the fan but it's missing the middle silver pole. Nobody is replying me via live chat or call. Please assist. Thanks. Answer : [Re] Inquiry related return and exchange from Kc please see attached. the middle pole is not missing. its inside the black one. you can slip it out. Question : Inquiry for the item from Idk1235Oct 25, 2020 Is there a warranty? Answer : [Re] Inquiry for the item from Idk1235 2 years local (motor) warranty registered online https://onlinesvc.powerpac.com.sg at or send back the card to us. Question : Inquiry for the item from lowserenehoOct 24, 2020 Can we go to the shop to see the product? Is the price same? Answer : [Re] Inquiry for the item from lowsereneho no. there might be promo or support from individual platform at individual timing/date if you purchase here, it will based on current sale price on our website. If you want self collect on spot via qoo10. u have o wait till we received notification payment received from qoo10 then the goods can be collected, which will take latest half a day Question : Inquiry for the item from angieOct 03, 2020 hi may I know the weight for the table ifan 9inch and 12inch ? Answer : [Re] Inquiry for the item from angie . Question : Inquiry for the item from TommySep 27, 2020 Hi Seller, What is the power of your MC40 - 16" Standing Fan, how many Watts? Thanks. Answer : [Re] Inquiry for the item from Tommy Hi, MC40 is 40 watts. Thanks Question : Inquiry for the item from sereneSep 12, 2020 hi pls do an exchange for me. fan was delivered but when on there is a very loud malfunction noise.. Answer : [Re] Inquiry for the item from serene rattling noise.. Question : [Re] Inquiry for the item from serene can I exchange to another type? Answer : [Re] Inquiry for the item from serene any exchange is top up should there any price difference. But if the amount is lesser we do not do refund regards' Question : [Re] Inquiry for the item from serene jus now someone called me. when I called them back is powerpac company I wan exchange to a standing fan with remote Answer : [Re] Inquiry for the item from serene please tell the CS who called. The note is passed to them. Your exchange request is As per PPBF30. which we have approved. Question : [Re] Inquiry for the item from serene it's not Cs they r powerpac company Answer : [Re] Inquiry for the item from serene do u have any number I can WhatsApp for exchaning Question : [Re] Inquiry for the item from serene do u have any number I can WhatsApp for exchaning Answer : [Re] Inquiry for the item from serene +65 6214 9555 We are a company, we do not use communicate via private phone. CS= customer service. CS from our company PowerPac P/s: DO kindly note, all item have to be in original packaging intact with the box. else we will reject the exchange Question : [Re] Inquiry for the item from serene yes. and I'm exchanging to PPBF30 please test before send out. don't wish it's a defective set again Answer : [Re] Inquiry for the item from serene tmr I'm only home after 7pm Question : [Re] Inquiry for the item from serene can I know what do u mean original packaging intact with box? if I nvr take out to try how I know its defective? Answer : [Re] Inquiry for the item from serene Firstly you claim is multifunction. 2020-09-12 17:41:12 From:serene / To:PowerPac Official Store " fan was delivered but when on there is a very loud malfunction noise.." Now you stated u never take out to try. "if I nvr take out to try how I know its defective?" 2020-09-15 19:06:05 From:serene / To:PowerPac Official Store Do note baed on this, is clearly a change of mind. We will do a one time exchange out of good will. Cause delivery charge should be claimed solely by buyer based on change of mind. Our CS will contact you. Item return need to be intact with all packaging and ta top of of $21 on spot required. Question : [Re] Inquiry for the item from serene there's rattling noise that's all. and I decided to change to another model with remote thank you Answer : [Re] Inquiry for the item from serene change of mind mainly because there's rattling noise. don't think I wan e same model Question : [Re] Inquiry for the item from serene . Question : Inquiry for the item from lessroad27Sep 14, 2020 Hi I am interested to purchase MC40, can I know what if I found missing part, cracks, and faulty on the fan? Can I request for an 1-1 exchange? How long is the time frame for an exchange? Thank You. Answer : [Re] Inquiry for the item from lessroad27 within 7 days of receiving items for exchange in case of faulty or missing etc. 2-3 working days. regards Question : Inquiry related return and exchange from mikeincAug 13, 2020 Bought the box fan. Speed 1.2.3 feels the same. No difference in power speed. Makes rattling sound too. Please advise how to exchange or return Answer : [Re] Inquiry related return and exchange from mikeinc Hi We have process to our CS and they will contact you to arrange the exchange date and time. Thank you for your patience and sorry for any inconvenience caused. regards PowerPac Question : [Re] Inquiry related return and exchange from mikeinc Thanks. If possible, can i change the box fan to the 12” My Choice fan? Answer : [Re] Inquiry related return and exchange from mikeinc all our 12" my choice fan is OOS. and so sorry you should have received the exchange already. Question : [Re] Inquiry related return and exchange from mikeinc Hi. Recieved the exchange. Thanks. I haven't open the box. Can I change to 16"? Answer : [Re] Inquiry related return and exchange from mikeinc Will top up the difference. Can ask the uncle to bring the 16"? Will pay the difference in cash Question : [Re] Inquiry related return and exchange from mikeinc sorry as it already received. the exchange is complete. We can allow within 7 days for you to come down our office to do the exchange and top from 17August- 24 August. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Answer : [Re] Inquiry related return and exchange from mikeinc No worries, I understand. I can bring it down to change a different model. Who should I look for? Question : [Re] Inquiry related return and exchange from mikeinc Thank you so much. You can just come to our office. Our CS admin will know. we have a couple admin so no need avoid any lunch time. You can just show your order or either let them know via this Q&A too. they will process for you. Thank you regards Question : Inquiry for the item from jupitar10Aug 17, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from jupitar10 Secret Inquiry Question : 来自tminghaw会员的商品咨询。Aug 06, 2020 请问店在哪里 Answer : [Re] 来自tminghaw会员的商品咨询。 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from dorafanclubJul 26, 2020 I bought the my choice 16 MC40. It has a very bad smell. What do you advise for this? Is this normal? Answer : [Re] Inquiry for the item from dorafanclub Hi yes as there is a light coating of oil, this is common for home appliance as to ensure the smooth motor running. Thus some people might be little sensitive to first time usage. It will go off after couple times. Thank you. regards Question : Inquiry related return and exchange from 237***Jun 17, 2020 Hi Seller, I received the box fan yesterday and I had emailed you but no reply. There is defected in the fan. The speed 1 and 2 are same speed and it is medium speed. Why is the fan full of finger prints everywhere? Does it meant that it has been repaired before? I want a replacement pls. Answer :* [Re] Inquiry related return and exchange from 237**** replied to previous already. Please check your other thread. and we continue from there regards PowerPac Question : Inquiry for the item from joa***Jun 13, 2020 Hi Seller Any warranty? Regards Joanne Answer :* [Re] Inquiry for the item from joa**** 2 years local (motor) warrenty regards Question : Inquiry related delivery from ten***Jun 10, 2020 Hi seller, can you provide other delivery options? As my recent purchases are encountering problems with Qprime making Fake Delivery attempts reports - I may never get my items even, and have to keep calling in to Qexpress line - waiting more than 7mins just to speak to operator, still no item received. I cannot buy if my Receipt of items is not guaranteed and I have to keep taking screenshots just to proof they did not make the delivery, and are just updating False reports. Answer :* [Re] Inquiry related delivery from ten**** hi if you purchased from qoo10, we have no other options but to use theirs. but we never encounter lost of items from our buyers. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Question : [Re] Inquiry related delivery from ten**** just fyi - police report was also lodged for the 2 missing items sent via Qexpress. They used to be good. Answer : [Re] Inquiry related delivery from ten**** hi . you can bring this issue up to qoo10 delviery regards Question : [Re] Inquiry related delivery from ten**** since police report was involved - Qexpress is of course aware. Why your response as such? Answer : [Re] Inquiry related delivery from ten**** Why your response as such? any matters regarding couriers, do bring up to the respective company. we shall not response further to this. Thank you Question : [Re] Inquiry related delivery from ten**** not interested in pun - but am surprised with your response. Since you are not interested in selling the item to me, your message is very clear about your disinterest. I am concern on goods receipt and inquired before buying, and is polite and objective. Anyone will be Bewilded by your response. Answer : [Re] Inquiry related delivery from ten**** Bye Question : [Re] Inquiry related delivery from ten**** any matters regarding couriers, do bring up to the respective company. regards Question : Inquiry related return and exchange from chr***Sep 25, 2019 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from chr**** Secret Inquiry Question : [Re] Inquiry related return and exchange from chr**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from chr**** Secret Inquiry Question : Inquiry for the item from hai***May 24, 2019 Hi, can I ask: for the PowerPac 16 Inch Desk Fan with Oscillation (PPTF400), how much can the fan be tilted upwards and downwards? Is there a remote control version? Thanks! Answer :* [Re] Inquiry for the item from hai**** Also, are there different colors for that model? Instead of the brown one shown on the photo Question : [Re] Inquiry for the item from hai**** Basic 60 degree as per normal desk fan. no remote control. One color as stated. regards PowePac Question : Inquiry for the item from sea***May 17, 2019 Hi seller 9 ins vortex circulating fan . 1.Can the fan and casing dismantle for cleaning .. 2.Any oscillations of fan movement.. 3 how many speed control. THANKS Answer :* [Re] Inquiry for the item from sea**** Hi you would be mentioned PP2809 rite. Can dismantle is by unscrewing. No oscillation. Yes, have speed control regards PowerPac Question : Inquiry for the item from pea***May 08, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from pea**** Secret Inquiry Question : Inquiry for the item from may***Apr 26, 2019 Pp2809 fan can open to wash blade? Answer :* [Re] Inquiry for the item from may**** Hi. Yes, able to , unscrew and open then can clean wht blade.Thank you +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Rice Cooker 1.0L with Stainless Steel Inner Pot Food Steamer (PPRC31) Item Q&A	Question : Inquiry for the item from mayleetnMay 02, 2021 What is the warranty? Answer : [Re] Inquiry for the item from mayleetn Hi, We have 2 Years Local (Singapore) warranty cover motor only, Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. Thank you Question : Inquiry for the item from feichui2710Apr 08, 2021 Where can I take a look at the actual rice cooker? Is it retailing anywhere? Thanks! Answer : [Re] Inquiry for the item from feichui2710 sorry we unable to confirm which outlet still have Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from amituo4Oct 25, 2020 May I know when the stocks are available? Answer : [Re] Inquiry for the item from amituo4 we have no confirmation schedule for now/Do take a look at our other models. Thank you regards PowerPac Question : Inquiry for the item from dsotherSep 10, 2020 Order No: 327973435 delivered on 8/9/2020 The inner pot cannot sit in properly and kept bouncing up. The spring of the heating component is pushing it up. Please see video. Answer : [Re] Inquiry for the item from dsother Thiis is not faulty. This is more to safety. When you filld with rice and water. the weight will set it down and you can cook already. Now is empty Question : [Re] Inquiry for the item from dsother Hi, (Model: PPRC31) ------------------------ How do I reheat the rice in the rice cooker after switching it off for several hours ? Did not put on warm mode because it will burn the rice at rhe bottom. Answer : [Re] Inquiry for the item from dsother there is no reheat. function. we did not state too. Question : [Re] Inquiry for the item from dsother I am asking a sincere question here. I was not putting blame on anybody. Are there other ways reheat the rice using this cooker other than using a reheat button. To reheat, can I add water and press the cook button to cook again? Or what is your advice using this cooker. Answer : [Re] Inquiry for the item from dsother yes and we explained there is no reheating. u can google and try out yourself but we will not advise you how to cook nor state can reheat cause cause this got keep warm not reheat Question : [Re] Inquiry for the item from dsother I am utterly disappointed. I bought directly from you the Powerpac official store because of the apparent benefits. From your several replies, one can deduce the following: (1) very "play safe" so non-committal (2) lack of the knowledge (3) very defensive (4) very unhelpful (5) very aloft Rather than re-directing me to googling for answers which may not be reliable, you should have given suggestion or advice as this is your own product and nobody should know more than you. I want to support Singapore brand. I was actually placing two order for powerpac pressure cooker a$nd electric kettle. Now I do not think it will be wise to proceed. Thank you for allowing me to seek clarification but yet remain non-committal at every single question. Good luck to powerpac! Answer : [Re] Inquiry for the item from dsother We do not give. cause this clearly does not have reheat function. And if we insist you go and do that when there is no this option. and should any thing that is wrong, you would come to dispute that we ask you to do that. Question : [Re] Inquiry for the item from dsother Obviously there is no reheat function. You chose to repeat this every time, despite me telling you that I understood it. Clearly, I was sincerely asking for suggestion of ways to heat up the rice in this cooker after switching it off for several hours. Your fear of being branded as responsible for any damage caused by your suggestion, is unfounded. How can a company move forward if there exists such a mentality within. Started out enthusiastically supporting a local brand but ended up feeling very sad to purchase your product and unwittingly supported its beliefs and cause. No more purchase of the appliances under the brand. Answer : [Re] Inquiry for the item from dsother . Question : Inquiry for the item from dsotherSep 21, 2020 Hi, (Model: PPRC31) ------------------------ How do I reheat the rice in the rice cooker after switching it off for several hours ? There is no reheat button. Answer : [Re] Inquiry for the item from dsother there is no reheat. function. we did not state too. Question : [Re] Inquiry for the item from dsother Hi, If there is no reheat feature, then how do we heat up the rice if we had switched off the cooker to prevent rice sticking to the base? Answer : [Re] Inquiry for the item from dsother we did not state that. Question : Inquiry for the item from soonhwee77Sep 03, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Answer : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : [Re] Inquiry for the item from soonhwee77 Secret Inquiry Question : Inquiry for the item from dsotherSep 04, 2020 Are the steamer pot and the inner rice pot both stainless steel? If so, what type of stainless steel grade are they of, eg: 304 ? What other parts of this rice cooker are of stainless steel? Can the cover be replaced with stainless steel type too? Answer : [Re] Inquiry for the item from dsother Are the steamer pot and the inner rice pot both stainless steel? Yes If so, what type of stainless steel grade are they of, eg: 304 ? Got state In photo 304 food grade stainless steel Can the cover be replaced with stainless steel type too? No Question : Inquiry for the item from AwwangwangJul 25, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Awwangwang Secret Inquiry Question : Inquiry for the item from che***Jun 20, 2020 What is the diamater of the pot? Answer :* [Re] Inquiry for the item from che**** 1L pot Package Size:23.8x23.8x26.6cm regards Question : Inquiry for the item from mus***Jun 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from mus**** Secret Inquiry Question : [Re] Inquiry for the item from mus**** Secret Inquiry Answer : [Re] Inquiry for the item from mus**** Secret Inquiry Question : Inquiry for the item from 237***Jun 11, 2020 Hi, Will the rice stick to the stainless steel pot? Thanks! Answer :* [Re] Inquiry for the item from 237**** yes. u have to get non stick if you want non stick we will state in the title +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Juice Personal Blender with 2X BPA Free Jugs (PPBL500) Item Q&A	Question : Inquiry for the item from t_weishanMay 01, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from t_weishan Secret Inquiry Question : Inquiry for the item from star_blaze02Mar 06, 2021 Hi, Can this item blend ice? Thank you. Answer : [Re] Inquiry for the item from star_blaze02 no this is juice personal blender. Question : Inquiry for the item from Amk***Aug 26, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Amk**** Secret Inquiry Question : Inquiry for the item from reg***Jun 24, 2019 Hi Will there be any motor or burn smell when using the juice blender? Answer :* [Re] Inquiry for the item from reg**** Hi we never had this issue. you can see customer's review as well. regards PowerPac Question : Inquiry for the item from kcl***Jun 05, 2019 Hi I ordered a Purple Colour set for a Birthday Gift but it was Blue Colour set delivered to me??? Any reason for the wrong colour ? Can I exchange the set for a Purple Colour set?? Answer :* [Re] Inquiry for the item from kcl**** Hi Did you send msg to wrong seller? We never had any purple set for PPBL500, nor did we state or any colour choice. Always one colour, blue as in photo. regards Question : Inquiry for the item from 243***May 31, 2019 Hi There, Is it AC 230V power or DC power? Answer :* [Re] Inquiry for the item from 243**** Hi DC. regards PowerPAc Question : Inquiry for the item from 250***May 21, 2019 how to charge the juicer? Answer :* [Re] Inquiry for the item from 250**** Hi its power cord. you juice then can straight bring the bottle out PowerPac Question : Inquiry related delivery from mic***May 20, 2019 Hi what is the shipping duration to reach recipient place? Answer :* [Re] Inquiry related delivery from mic**** We process orders daily. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Bear Digital Stand Mixer With Stainless Steel Bowl (DDQ-B03V1) Item Q&A	Question : Inquiry for the item from grace leeApr 28, 2021 Hi, this includes a cover for the mixing bowl? Answer : [Re] Inquiry for the item from grace lee Question : [Re] Inquiry for the item from grace lee Please see the photo below. Thank you Question : Inquiry for the item from grace leeApr 01, 2021 Hi does this include warranty and for how long? Answer : [Re] Inquiry for the item from grace lee we are the bear authorised official SG distribtuor. (PowerPac Electrical) 2 years local warranty and safety mark. Only Bear products from us have this . Thank you for support Regards Bear SG Official Mall (PowerPac Electrical)
PowerPac Mini Bar Fridge 71L 2 Door with Freezer (PPF85) Item Q&A	Question : Inquiry related delivery from rockygirl2410Apr 27, 2021 Secret Inquiry Answer : [Re] Inquiry related delivery from rockygirl2410 Secret Inquiry Question : Inquiry related delivery from bbxuan2002Feb 01, 2021 Secret Inquiry Answer : [Re] Inquiry related delivery from bbxuan2002 Secret Inquiry Question : Inquiry for the item from jinnyJan 21, 2021 Do you have stock of 136l and 170l fridge? Answer : [Re] Inquiry for the item from jinny hi yes. we do: https://www.qoo10.sg/item/POWERPAC-POWERPAC-MINI-BAR-FRIDGE-136L-2-DOOR-WITH-FREEZER-PPF136/604949840 https://www.qoo10.sg/item/POWERPAC-POWERPAC-MINI-FRIDGE-170L-2-DOOR-WITH-FREEZER-PPF170/570487616 Question : Inquiry for the item from sylvialstAug 25, 2020 When will restock? Answer : [Re] Inquiry for the item from sylvialst hi 1st week sept , our new shipment will arrive in our warehouse. Thank you regards Question : Inquiry related delivery from foocpsAug 11, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from foocps Secret Inquiry Question : [Re] Inquiry related delivery from foocps Secret Inquiry Answer : [Re] Inquiry related delivery from foocps Secret Inquiry Question : [Re] Inquiry related delivery from foocps Secret Inquiry Answer : [Re] Inquiry related delivery from foocps Secret Inquiry Question : Inquiry for the item from cescaAug 08, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from cesca Secret Inquiry Question : Inquiry related delivery from twl***Jun 12, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from twl**** Secret Inquiry Question : Inquiry for the item from Sol***May 15, 2020 Hello seller. I just received the fridge for a couple of days. Immediately after turning on water droplets start to form at the back inside the empty fridge. And over time it seems to be increasing. Can it be fixed? Answer :* [Re] Inquiry for the item from Sol**** Hi that is frost. and is normal. Especially when you on too cold and inside no products. Current recommended when you have nothing inside, do not on too cold. it will lessen the frost building When frost happen overtime and is unavoidable, do do Manuel defrost. regards Question : Inquiry related delivery from jan***Apr 09, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from jan**** Secret Inquiry Question : Inquiry related delivery from lil***Apr 04, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from lil**** Secret Inquiry Question : Inquiry related delivery from tin***Apr 03, 2020 Can I receive at next Monday?6 April 2020 Answer :* [Re] Inquiry related delivery from tin**** Hi we process daily kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from sai***Feb 16, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sai**** Secret Inquiry Question : Inquiry for the item from inn***Aug 25, 2019 I bought the fridge in May 2019, when my tenant switched it off for awhile today, it short circuited. How do I get it fixed? Answer :* [Re] Inquiry for the item from inn**** Hi, Can we check the short circuited is cause you whole house short circuited or is just you plug in the fridge not working? Thank you Question : [Re] Inquiry for the item from inn**** Hi, oh it’s not short circuit. It’s just not cold anymore Answer : [Re] Inquiry for the item from inn**** Hi, Okay in this case we will arrange technical staff to dodoun and check the fridge , our CS all call you and update schedule again. Thank you . Question : [Re] Inquiry for the item from inn**** Okay thank you. Do you have my phone number? Answer : [Re] Inquiry for the item from inn**** Hi please kindly provide contact detail thank you Question : [Re] Inquiry for the item from inn**** Hi, please contact Thomas at +886 933607100 via WhatsApp to arrange on the schedule, thanks. Please let me know the schedule too Answer : [Re] Inquiry for the item from inn**** Hi Please provide your address OR you can call our office hotline at your convenience too We do not use whataspp. All will be via phone call. regards PowerPac Question : Inquiry related delivery from kel***Aug 17, 2019 Hi how long does it takes to deliver? Answer :* [Re] Inquiry related delivery from kel**** HI, after check out will take 2-4 working to delivery. Thank you Question : Inquiry for the item from S@t***Jul 25, 2019 Ad clearly states fridge is 85L, and top/bottom sizes are 56/29L. Delivered item is 71L. Please advise next steps to resolve. Answer :* [Re] Inquiry for the item from S@t**** yes, outer is 85L. The capacity is 71L. All information is correct by revelant documents regards Question : Inquiry for the item from liy***May 17, 2019 Any restock? Answer :* [Re] Inquiry for the item from liy**** Hi Approx end June Thank you PowePac Question : Inquiry related return and exchange from Vic***Apr 04, 2019 Hi - I received the item a few days ago and when I opened it yesterday there was a dent on the top door panel. Can I get an exchange please? Answer :* [Re] Inquiry related return and exchange from Vic**** Hi Please kindly provide a photo of the dented part that was claimed PowerPAc Question : [Re] Inquiry related return and exchange from Vic**** The dent is in the top left corner. It’s a slight dent, so quite difficult to take a picture of it. But u can see from the reflection that there is a depression there. Answer : [Re] Inquiry related return and exchange from Vic**** Hi Sorry but we are unable to see any dent. You could try take a clear or video else we can't process it regards Question : [Re] Inquiry related return and exchange from Vic**** If u look at it in person u will be able to see the dent. I capture it on the phone. The colors make it difficult to see the dent. If I can’t exchange it then can I return it? Answer : [Re] Inquiry related return and exchange from Vic**** Hi We have informed our CS and they will contact you for our guy to prepare a new unit for exchange. regards PowerPAc Question : Inquiry for the item from win***Mar 28, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry Answer : [Re] Inquiry for the item from win**** Secret Inquiry Question : [Re] Inquiry for the item from win**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Mini Washing Machine 2in1 - 15 Mins Fast Laundry (PPW820) Item Q&A	Question : Inquiry for the item from leeak9698Apr 27, 2021 How does the machine operate? Is it USB or Power Supply? How long if is USB charging? Answer : [Re] Inquiry for the item from leeak9698 Hi, This is Power Supply. is not USB charging. Thank you Question : Inquiry related return and exchange from drey_ganApr 15, 2021 Hi seller, My washing machine will stop working whenever i spin for the second time. Is there any problem with the washing machine? Answer : [Re] Inquiry related return and exchange from drey_gan hi there is a very high possibility, you might have left the timer on. could you kindly check thank you Question : [Re] Inquiry related return and exchange from drey_gan What i meant was... the machine just stop halfway when it was suppose to spin. Answer : [Re] Inquiry related return and exchange from drey_gan yes if you set the timer on. then regardless it is to spin. it will stop. timer try not to off. you just have to on back Function of this is more lest 10-15 min fast laundry. Question : [Re] Inquiry related return and exchange from drey_gan Hi, please take note. The washing machine stop suddenly after we had wash the clothes for 2nd round. It may be cause due to over heating of the motor. Its like spinning for 15 mins and it stop when it spin for 6 mins. Answer : [Re] Inquiry related return and exchange from drey_gan please take a video and we show our technicians Question : [Re] Inquiry related return and exchange from drey_gan Hello... Please see the attached video. Answer : [Re] Inquiry related return and exchange from drey_gan your function selector u turn to what? Question : [Re] Inquiry related return and exchange from drey_gan Spin... Answer : [Re] Inquiry related return and exchange from drey_gan Hi, We have 2 Years Local (Singapore) warranty cover motor only, Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. We are here, 5 Changi South Lane #03-01 Singapore 486045. operating hours will be Monday to Friday 8.30 am to 5.30 pm and Saturday 8.30 am to 12.30 pm, Just walk in and let our technical staff at your service. Thank you. Question : Inquiry for the item from IceAquaFeb 01, 2021 Hi! Must the water inlet pipe be connected? Can we just pour water in from a pail to use it? Answer : [Re] Inquiry for the item from IceAqua hi yes not a problem. The inlet is also can be used for releasing the water. BUT do note to place it upright when using. then water won't be release regards Question : Inquiry for the item from oreokukiJan 17, 2021 Hi there, please advise if the mini washing machine can spin dry? At least not 100% dry but reduce the water on the clothes. Hear from you. Thanks Answer : [Re] Inquiry for the item from oreokuki hi yes. it is able to. this is Semi auto wash and spin mini washing machine regards Question : Inquiry for the item from joann.tanJan 15, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from joann.tan Secret Inquiry Question : Inquiry for the item from tricia_1996Jan 09, 2021 Hi warranty how long and covers what? Answer : [Re] Inquiry for the item from tricia_1996 2 years local (motor) warranty Question : Inquiry for the item from beeching06Jan 04, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from beeching06 Secret Inquiry Question : Inquiry for the item from lynnleo28Dec 06, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from lynnleo28 Secret Inquiry Question : [Re] Inquiry for the item from lynnleo28 Secret Inquiry Question : Inquiry for the item from liansengNov 10, 2020 There is a small white container inside the tub that is removable. Does the clothing go in the container or outside? Answer : [Re] Inquiry for the item from lianseng washing that time take out the tub no need use tub. that tub is for spinning only regards Question : Inquiry for the item from t_muiyanOct 05, 2020 Any stocks coming in? Answer : [Re] Inquiry for the item from t_muiyan hi yes. in another 1-2 weeks, our new shipment arriving. regards Question : Inquiry for the item from ww_stephSep 19, 2020 Hi, when will this be available again ? And will it be able to be attached to this kind of tap in the toilet ? Answer : [Re] Inquiry for the item from ww_steph Schedule not determine. regards Question : Inquiry for the item from nashan83Aug 26, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from nashan83 Secret Inquiry Question : [Re] Inquiry for the item from nashan83 Secret Inquiry Answer : [Re] Inquiry for the item from nashan83 Secret Inquiry Question : Inquiry related return and exchange from lem***May 25, 2020 I bought the washer last week. I just tried it this week twice, It’s leaking water from the front. So I had to use it in the bathroom. Is the set faulty? then I would like to exchange for a new one.. Answer :* [Re] Inquiry related return and exchange from lem**** Water leaking Question : [Re] Inquiry related return and exchange from lem**** Water leaking Answer : [Re] Inquiry related return and exchange from lem**** did you place the water pipe and when place the pipe have to be upright. regards Question : [Re] Inquiry related return and exchange from lem**** Which water pipe? I put water manually myself. The pipe to let water out I clip onto the hook Answer : [Re] Inquiry related return and exchange from lem**** hi yes that pipe. yes to let water up when you want clear the water. But if in operation the pip have to be there still and in upright position; regards PowerPAc Question : [Re] Inquiry related return and exchange from lem**** Yes in operation I keep that pipe up. The water leaking comes from the base of the washer & it makes my kitchen floor wet. I have to put it in bathroom but you advise that should be place that is not wet Answer : [Re] Inquiry related return and exchange from lem**** Hi Rebecca, we have process and we will exchange a set for you. our CS and they will contact you to arrange the exchange date and time. Thank you for your patience and sorry for any inconvenience caused. regards PowerPac Question : [Re] Inquiry related return and exchange from lem**** Ok I will wait for your CS to contact me. Thank you for all your help, Answer : [Re] Inquiry related return and exchange from lem**** thank you for your patience regards Question : [Re] Inquiry related return and exchange from lem**** Yesterday your CS called me very promptly to take mr exchange will me today 1-3. I was surprised at the good svc. However today I waited till 3.20pm n still no exchange came. I finally managed to get through to CS. Then she told me as no stock there’ll be no exchange. That someone was supposed to inform me. I’m extremely unhappy that this change in plans wasn’t told to me n I waited for nothing n I had to rushed fr work to be at home. Am very unhappy, for this waste of time, had I not called seems like no one is getting back to me. If I want to wait till there’s stock to do exchange, how Long will new stock take to arrive? Pls kindly advise. This is my 3rd pdt from powerpac n this time the product n service has been v disappointing. Answer : [Re] Inquiry related return and exchange from lem**** Hi Rebecaa We sincerely apologise for the mistake our CS and the logistic make. Actually stock is coming in next week, We are really sorry. As due to the storage of manpower and high orders, we have cause this inconvncince to you. Can we change for you once stock arrive next week regards Question : [Re] Inquiry related return and exchange from lem**** Yes, next week is ok for me. Thank you for understanding my situation & providing a solution. Pls let me know again when the exchange can take place. Much appreciated. Answer : [Re] Inquiry related return and exchange from lem**** Hi Rebecca Thank you so much for giving us anther chance Yes i have taken over the exchange and will personally ask the CS to process this order once the goods arrive. But 100% conifmed, the exchange will be by next week. Will keer you update. And realy appreciate your patience with us. regards PowerPAc Question : [Re] Inquiry related return and exchange from lem**** Sorry for the trouble, thank you so much for all your assistance. Answer : [Re] Inquiry related return and exchange from lem**** Hi Rebecca. our shipment arriving tonight to our office. I have arranged the CS to call you this Wednesday to make the exchange appointment. Else I understand you have work. would you want me arrange a Saturday for you. Do help to hear from you soon. regards Question : [Re] Inquiry related return and exchange from lem**** Yes sat will be much better for me. Thanks so much!! Really appreciate your help & thoughtfulness. Answer : [Re] Inquiry related return and exchange from lem**** Hi Rebecca So we are sorry for the initial inconvnenice caused and thank for your patience with us. I have Confirmed for you. 4-6pm this Saturday. 6th June. And there will be no changes or missed out this time. Do you still need our CS to call for confirmation. regards Sandra (PowerPac) Question : [Re] Inquiry related return and exchange from lem**** It’s ok, they don’t have to call me. So confirmed 6 jun 4-6pm. Rachel, Thank you so much once again!! You are my lifesaver. Powerpac should give you a raise. They so lucky to have such an excellent staff like you. Answer : [Re] Inquiry related return and exchange from lem**** Thank you so much Rebecca. yes confirmed 6 jun 4-6pm. You have been very kind and understanding to us all this while with our mistakes. and thank you for your comment. Really make my day. :) regards PowerPac Question : [Re] Inquiry related return and exchange from lem**** Thanks Sandra. I’ve received the new machine on sat & thankfully the new one doesn’t leak :). Can’t thank you enough for all your help!!! You are awesome, if not for you this would have been a wasted purchase for me. Have a good week ahead & stay safely well! Answer : [Re] Inquiry related return and exchange from lem**** My feedback :) Question : [Re] Inquiry related return and exchange from lem**** Thank you so much for your kind review. I'm very appreciate for your review. you have been very kind and patient with us despite the hipcups. And let is know if there any further enquires in future really thank you and do stay safe. regards Sandra Answer : [Re] Inquiry related return and exchange from lem**** For the past month, my mini washing machine starting to make loud crunching noises when it spins. also starting to damage my clothes, even when I put them in laundry bag, the machine is tearing holes in laundry bag & ripping my clothes. Is the machine still under warranty? Can it be fixed? Quite disappointed :( my first machine was leaking water but you kindly arranged a new one. But unfortunately now this one seems to be spoil too after only one month. Please help, thank you Question : [Re] Inquiry related return and exchange from lem**** If possible, can I have a refund pls. Think I give up on this mini washing machine. Don’t understand why I am the only person having problems. I only wash like 4 items so defintely not too heavy load :( Answer : [Re] Inquiry related return and exchange from lem**** As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry from gsatyadiAug 25, 2020 Hi, I bought the item on sunday and it is otw to my house. However, the price is now reduced to SGD89.90, lower by $10. Is it posdible to get the discounted rate? Feel abit heart pain. Answer : [Re] Inquiry from gsatyadi Hi so sorry this collaboration is with qoo10. You may try ask seller support for assistance regards PowerPac Question : Inquiry from yining13Aug 13, 2020 Hi, the system does not allow the application of shop coupon at checkout. It says coupon is for brand specific items. Can you please advise? Answer : [Re] Inquiry from yining13 Hi Yining. So sorry. it must be an system error. We just amended and recheck. it working already. Could you kindly try again. Thank you regards Question : Inquiry for the item from dearesttengAug 09, 2020 Hi, the water inlet and outlet hose looks short. So cant fix the position of the hose like normal washer? It can only be used in the bathroom? Answer : [Re] Inquiry for the item from dearestteng you can bring it to your desired place to drain the water as it it not heavy regards Question : Inquiry for the item from doreamon76Aug 05, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from doreamon76 Secret Inquiry Question : Inquiry for the item from CookiesNsweet19Aug 04, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from CookiesNsweet19 Secret Inquiry Question : [Re] Inquiry for the item from CookiesNsweet19 Secret Inquiry Answer : [Re] Inquiry for the item from CookiesNsweet19 Secret Inquiry Question : [Re] Inquiry for the item from CookiesNsweet19 Secret Inquiry Answer : [Re] Inquiry for the item from CookiesNsweet19 Secret Inquiry Question : Inquiry for the item from eugeneJul 30, 2020 For the 2 in 1 mini washer and UV dryer, what is the warranty like? If i place order today, can i received it on 4th Aug? Answer : [Re] Inquiry for the item from eugene Warranty 2 years (motor) local. Qoo10 is taken today orders already. Your order if now will be process on Saturday as tomorrow is public holiday. it should reach you by next week. Thank you. regards PowerPac Question : Inquiry for the item from ArtOceanJul 22, 2020 Seller Do You have Others PowerPac Washing Machine for 7kg ? Do You Sell Dryer also ? Answer : [Re] Inquiry for the item from ArtOcean you just enquire for PPW887 which is the 7 kg. yes we have electric dryer: https://www.qoo10.sg/item/POWERPAC-POWERPAC-2IN1-UV-ELECTRIC-CLOTH-DRYER-BABY-CLOTHES-DRYER-900WATTS/642327484 Question : Inquiry for the item from ArtOceanJul 22, 2020 Hi Seller, Pls Check Your Store Do You Have Ready STOCKS for This Mini Washing Machine ? & Also The Dryer which Added On Together for The Purchase with This Mini Washing Machine - For Both Do You have Ready STOCKS ? Thank You Answer : [Re] Inquiry for the item from ArtOcean All items in our store are ready stocks. regards Question : Inquiry related delivery from Lkk***Jul 04, 2020 Can deliver it to company address? Answer :* [Re] Inquiry related delivery from Lkk**** Hi yes. from our system it already at the hub centre to prepare send to u, Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from s73***Jun 23, 2020 deal seller do you sell shoe brush also for the machine you selling? Answer :* [Re] Inquiry for the item from s73**** sorry no. regards PowerPac Question : Inquiry for the item from Chr***Jun 12, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Chr**** Secret Inquiry Question : Inquiry for the item from zha***May 11, 2020 There is no rinse option in the manual! Only washing option available! So do you mean this product can only wash clothes cannot rinse? Answer :* [Re] Inquiry for the item from zha**** Semi auto wash and spin see attached. for how people rinse. What is your order number? Question : Inquiry for the item from zha***May 11, 2020 Hi, can you guide how to rinse clothes with this washing machine? Thanks Answer :* [Re] Inquiry for the item from zha**** Will come with instruction Manuel Question : Inquiry related delivery from kya***May 03, 2020 Hi, May I check whether item ex-stock and estimated lead time for delivery during CB period? Answer :* [Re] Inquiry related delivery from kya**** yes all existing stocks. Rest assure, operations are running as usual. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : [Re] Inquiry related delivery from kya**** Gr8. Juz place order. Cart no. 135131639. Kindly assist to deliver soon. Answer : [Re] Inquiry related delivery from kya**** Hi thank you. the qoo10 lorry for today left our office. We process tmr morning and they will collect in the afternoon thank you and stay safe Question : [Re] Inquiry related delivery from kya**** Hi, well noted. Thank you for prompt arrangement. Answer : [Re] Inquiry related delivery from kya**** welcome Your item is in transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from mon***Jan 29, 2020 Why your online wesite is cheaper than here ? Answer :* [Re] Inquiry for the item from mon**** Please kindly note. The item you screen shot is a display set unit. The title is DS - XXX And these are under display set column. Do read the descritopn and usually we have only 1-2 pieces to clear off at times. regards PowerPac Question : [Re] Inquiry for the item from mon**** Got any other similar products that is better and cheaper ? Answer : [Re] Inquiry for the item from mon**** This product is quite old Question : [Re] Inquiry for the item from mon**** "This product is quite old" we do not understand what you meant at all. Answer : [Re] Inquiry for the item from mon**** I mean the version , just like smart phone, got iPhone 5,6,7 Question : [Re] Inquiry for the item from mon**** This product is not old. It serve as it meant to be as it purposes. 2in1 Mini Washing Machine, Semi auto wash and spin Question : Inquiry for the item from dur***Dec 31, 2019 Hi, is it a must to use the basket for spinning dry. If use to wash shoes, can just spin dry without using the basket? Answer :* [Re] Inquiry for the item from dur**** Please use the accessories as provided regards PowerPac Question : Inquiry for the item from lif***Dec 07, 2019 Hi, Can this machine be used for shoes cleaning? Thanks Answer :* [Re] Inquiry for the item from lif**** Hi, it can use for washing shoes but depend on your shoes washable ar not. Thank you Regards, PowerPac Question : Inquiry for the item from jan***Nov 29, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jan**** Secret Inquiry Question : Inquiry for the item from Cdo***Nov 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Cdo**** Secret Inquiry Question : [Re] Inquiry for the item from Cdo**** Secret Inquiry Answer : [Re] Inquiry for the item from Cdo**** Secret Inquiry Question : Inquiry for the item from jin***Nov 19, 2019 Come with spin dry and water outlet hose?? Answer :* [Re] Inquiry for the item from jin**** Semi auto wash and spin And the water outlet hose. You can view photo for more details. regards PowerPac Question : Inquiry from 235***Oct 15, 2019 Hi Seller. I bought this mini washing machine about 2 months ago, but I was busy and did not open the parcel until today. I just realize that on the warranty card, there is a clause that states "Valid only if this card is completely filled and returned within 7 days from the date of purchase". This clause was not stated in the Qoo10 listing, so I was not aware of it. I have submitted the warranty online just now. Will the warranty of my item be invalid? Please advise. Thank you. Answer :* [Re] Inquiry from 235**** Also, I submitted the model number as PPW820, as per the Qoo10 listing information. But the sticker on the back of the mini washing machine states the model number as PPW882. I am a bit confused here. Did I submit the e-warranty correctly? Please advise. Thank you once again. Question : [Re] Inquiry from 235**** Hi, this model is PPW820 correct, no worry, once you submit the warranty then will effective. Thank you Question : Inquiry related delivery from 211***Sep 30, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from 211**** Secret Inquiry Question : [Re] Inquiry related delivery from 211**** Secret Inquiry Answer : [Re] Inquiry related delivery from 211**** Secret Inquiry Question : [Re] Inquiry related delivery from 211**** Secret Inquiry Answer : [Re] Inquiry related delivery from 211**** Secret Inquiry Question : Inquiry for the item from eri***Sep 11, 2019 Can it be use for washing shoes? Answer :* [Re] Inquiry for the item from eri**** Hi, it can use for washing shoes but depend on your shoes washable ar not. Thank you Regards, PowerPac Question : Inquiry for the item from Ltm***Apr 30, 2019 Hi, thank u for delivering the machine so quickly. Washing is ok. But when I tried to use the spin function, why is the machine shaking so badly? The whole machine moves position and is very noisy. Is it normal? I have to hold on to the whole machine to prevent it from moving while spinning. Answer :* [Re] Inquiry for the item from Ltm**** Hi This is semi auto, thus it quite common. But do check too if you have place correctly and at times it might be caused by the item load is too heavy regards PowerPac Question : [Re] Inquiry for the item from Ltm**** Ok thanks for reply. Also the outlet tube is too short. Do u sell extension? How do I register for the warranty. There is no number on the washing machine. Please Advise. Answer : [Re] Inquiry for the item from Ltm**** We did not sell outlet tube. You can submit e-warranty at www.powerpac.com.sg Thank you. Powerpac Team. Question : [Re] Inquiry for the item from Ltm**** Hi, where to locate the serial number of the mini washing machine? Zzzz can you answer my question? Answer : [Re] Inquiry for the item from Ltm**** Hi, there is a sticker with serial number, you can found it on the product. Thank you. Regards, PowerPac Question : [Re] Inquiry for the item from Ltm**** Hi, I used the washing machine about once a week. But today after about 2 times of 15 mins washing, suddenly it stopped moving. I put in the same amount of floor mat and did not over load. Answer : [Re] Inquiry for the item from Ltm**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from Ltm**** Sorry, my warranty I didn’t submit within 7 days. I just submitted it online is it ok? Answer : [Re] Inquiry for the item from Ltm**** Hi, Yes. But should the CS / technician request, you can just show them the qoo10 order receipt. Thank you regards PowerPac Question : Inquiry from 211***Jun 26, 2019 hi, I bought the machine on Feb 2019, think the timer button not working, what should I do now? Answer :* [Re] Inquiry from 211**** Hi, We have 2 Years Local (Singapore) warranty , Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. Thank you. Question : Inquiry related delivery from Vot***Jun 26, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from Vot**** Secret Inquiry Question : Inquiry for the item from hta***May 28, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from hta**** Secret Inquiry Question : Inquiry for the item from dai***May 08, 2019 The hose for the water inlet keeps dropping off even if I turned it is a small amount of water. Any advise? Answer :* [Re] Inquiry for the item from dai**** Hi The hose have to be upright. There a hook behind to hang it upright. It not faulty, cause for semi auto small machine, cause if u never upright the hose, so even if you off, the remaining water will come out to clear. regards PowerPac Question : [Re] Inquiry for the item from dai**** I meant the hose to let the water into the washing machine not the one letting the water go. The hose keeps dropping off not allowing me to fill the mini washer with water. I have to use a pail. Answer : [Re] Inquiry for the item from dai**** Hi, you need to get a hose clip to tighten the hose to the water tap. Thank you Regards, PowerPac Question : [Re] Inquiry for the item from dai**** ok. Thank you. Answer : [Re] Inquiry for the item from dai**** How many months warranty? Question : [Re] Inquiry for the item from dai**** 2 year warrenty regards PowerPac Question : Inquiry for the item from REJ***May 20, 2019 Hi!! I have bought a unit of this item and now the motor spoil. Any replacement motor ? Answer :* [Re] Inquiry for the item from REJ**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from REJ**** If I’m not mistaken warranty over already... Answer : [Re] Inquiry for the item from REJ**** If I’m not mistaken warranty over already... Question : [Re] Inquiry for the item from REJ**** Hi When did you brought this. We have 2 year warranty. It should not past 2 years cause this product is 1 year old plus introduced in the company regards PoweRPac Answer : [Re] Inquiry for the item from REJ**** Oh thanks will go to your service centre then Question : [Re] Inquiry for the item from REJ**** Thank you PowerPac Question : Inquiry for the item from ted***May 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ted**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Blender 21 Piece Bullet Blender (PPBL321) Item Q&A	Question : Inquiry for the item from bkpApr 25, 2021 How much watts is this blender. Is it 220W or 380W. ? Answer : [Re] Inquiry for the item from bkp How much watts is this blender. Is it 220W or 380W. ? Your website shows 220W and 380W. So bit confused. Question : [Re] Inquiry for the item from bkp Hi sorry is 380W. we have amended the website. thank you for highlighting this to us. regards Question : Inquiry for the item from mashi_138Aug 02, 2020 Can crush ice? Answer : [Re] Inquiry for the item from mashi_138 small amount and cubes. regards Question : Inquiry for the item from 235***Jul 08, 2020 Just to check with you if the one piece of blender part was missing can I just buy that part alone? Because I never notice it that the blender attachment should be two pcs one for grinder and blender but when i check when i wanted to use it the blender part was missing Answer :* [Re] Inquiry for the item from 235**** all replacements and parts are sold via office. you can drop a call before heeding down to check on avilabiltty. Question : Inquiry for the item from dan***Jun 26, 2020 hi, just check with u, this blender can cut blue ginger? my father want to blend blue ginger into liquid Answer :* [Re] Inquiry for the item from dan**** yes able. this is a bullet blender. and able to grind it into liquid Question : Inquiry for the item from 235***Jun 14, 2020 Hi, This product and Power pac PPBL200 are same. Please help to compare. Thank you. Answer :* [Re] Inquiry for the item from 235**** not same. all description as stated. Question : [Re] Inquiry for the item from 235**** Thank you. Question : Inquiry for the item from san***May 12, 2020 Hello...Is this product available now? Interested in making a purchase.Thank u. Answer :* [Re] Inquiry for the item from san**** yes. avaulavbe. regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Mosquito Killer Ultrasonic insect Repellent Insect Killers with night light (PP306) Item Q&A	Question : Inquiry for the item from sashnoirApr 24, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from sashnoir Secret Inquiry Question : Inquiry for the item from con***Jul 07, 2020 hi what does blue light blinking means? Answer :* [Re] Inquiry for the item from con**** hi green/blue light blinking is mean it in activation. regards Question : Inquiry for the item from sU9***Jul 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sU9**** Secret Inquiry Question : Inquiry for the item from gue***Apr 19, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from gue**** Secret Inquiry Question : Inquiry for the item from mel***Feb 06, 2020 Hi which model should I buy for mosquitoes issues? I don’t want night light thanks! Answer :* [Re] Inquiry for the item from mel**** Hi for this series, you would look for PP303 which is mosquito and flying insects. And does not come with night light https://www.qoo10.sg/item/POWERPAC-POWERPAC-ULTRASONIC-INSECT-REPELLENT-MOSQUITO-KILLER-PP303/666247787?banner_no=1305330 Question : [Re] Inquiry for the item from mel**** Thanks, how many do I need for a 800sqft 2 bedroom apartment? Answer : [Re] Inquiry for the item from mel**** is recommend one for each room. you can off it when not in use. regards PowerPac Question : Inquiry for the item from 239***Jan 31, 2020 How to operate? Blinking blue power switch means operating? night light is auto and cannot manual on-off? Answer :* [Re] Inquiry for the item from 239**** yes to your questions regards Question : Inquiry for the item from bow***Nov 28, 2019 Hi seller, i want to get rid of lizards, cockroaches, and flying insects, which product to recommend? thanks Answer :* [Re] Inquiry for the item from bow**** Hi this PP306 is the best choice among the similar styles. regards Question : [Re] Inquiry for the item from bow**** Does it work for lizards, cockroaches these 2 especially? What abt PP302? Answer : [Re] Inquiry for the item from bow**** PP306 comes with auto nightlight. For those who prefer no auto nightlight is get PP303 Above 2 more for flying insects. PP302 work better for crawlies. like mouse cockroach etc too, regards PowerPac Question : Inquiry for the item from LEE***Nov 30, 2019 PP306 can off the nightlight but repellent still on? Answer :* [Re] Inquiry for the item from LEE**** is auto on when night. You can get PP303 instead if you do not wish the nightlight. regards Question : Inquiry for the item from yzh***Nov 14, 2019 Hi, what's the difference between models 302, 393 and 306? Answer :* [Re] Inquiry for the item from yzh**** PP306 : come with night light and more suitable for flying insect PP303: more suitable for flying insect PP302: more suitable for crawlies insect like mouse, roaches. regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Bear Slow Cooker Digital with Ceramic Pot 1.0L (DDG-D10B1) Item Q&A	Question : Inquiry for the item from leu_suwenApr 24, 2021 Hi.. does it goes to auto keep warm after cooking/stew?0 Answer : [Re] Inquiry for the item from leu_suwen hi yes. can auto keep warm after cooking done. Question : Inquiry related return and exchange from margaretDec 14, 2020 Secret Inquiry Answer : [Re] Inquiry related return and exchange from margaret Secret Inquiry Question : Inquiry related delivery from DAug 11, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from D Secret Inquiry Question : Inquiry for the item from Hl27Jul 30, 2020 Got warranty? Answer : [Re] Inquiry for the item from Hl27 we are the Exclusive Authorised Distributor in Singapore. 2 years local (motor) warranty. if product is via us. All bear product under us have distinctive serial indication. regards Question : Inquiry for the item from eli***Jan 10, 2020 Hi, is the Bear Digital Slow Cooker available in 2 litre? Thank you Answer :* [Re] Inquiry for the item from eli**** Hi, we do have 2.0L Bear slow cooker but currently out of stock, will available around March. Thanks Regards
iFan - PowerPac Table fan Desk fan Turbo Fan Air Circulator with Airflow (IF7408) Item Q&A	Question : Inquiry for the item from TangmaypohApr 22, 2021 How may I know what charger is it using? Is it 3 pin and can it be wireless? Answer : [Re] Inquiry for the item from Tangmaypoh Hi, this mdoel come with SG 2pin plug and safety mark approval. Thank you Question : Inquiry for the item from kristi_jalilAug 21, 2020 Hello. Can this fan be dismantled and cleaned? Answer : [Re] Inquiry for the item from kristi_jalil Able but only cover and blade. regards Question : Inquiry for the item from Ban***May 29, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Ban**** Secret Inquiry Question : Inquiry for the item from jen***May 28, 2020 May I know is what type of plug this fan having? Answer :* [Re] Inquiry for the item from jen**** 2 pin regards Question : Inquiry for the item from sha***Aug 21, 2019 hello, may i know how long is the power cable? Answer :* [Re] Inquiry for the item from sha**** hi is approx 150cm regards PowerPac Question : Inquiry for the item from ziq***Aug 05, 2019 Hi like to check if the fan can be open up and clean? Answer :* [Re] Inquiry for the item from ziq**** Not able. regards Question : Inquiry for the item from Fen***Jul 18, 2019 Hi May I know any warranty for the fan Can I change if the fan is not working Answer :* [Re] Inquiry for the item from Fen**** 2 years (motor) warranty If under warranty, you can bring it to our office and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Question : Inquiry for the item from y2k***Jun 10, 2019 Hello Does the fan come with remote control? Answer :* [Re] Inquiry for the item from y2k**** Hi none, else we will state Thank you PowerPac Question : Inquiry for the item from diy***May 07, 2019 Is the item with Singapore Certified Safety Mark ? Answer :* [Re] Inquiry for the item from diy**** Hi yes. as stated. Safety Mark 150485-12 Our products come with the safety mark as long if it is required regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Hand Mixer With 5 Speeds Eject Function (PPHM108) Item Q&A	Question : Inquiry from JaniceApr 18, 2021 Hi seller, I bought the hand mixer on Jan 2021, however the item was spoiled and can't use it,may i know how to claim warranty? Thanks Answer : [Re] Inquiry from Janice we are the bear authorised official SG distribtuor. (PowerPac Electrical) 2 years local warranty and safety mark. Only Bear products from us have this . Thank you for support Regards Bear SG Official Mall (PowerPac Electrical) Question : [Re] Inquiry from Janice The mixer now was spoiled, how to return to your store? Can I have your contact number to ask more details about the warranty claim..thanks.. Answer : [Re] Inquiry from Janice I'm bought this mixer from your store, so the mixer is authorised to claim the warranty. Please advise what is the procedures. Question : [Re] Inquiry from Janice Pls refer to the attached order number which bought on 24 Jan 2021. Thanks. Answer : [Re] Inquiry from Janice As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry from Janice My mixer not working at all. May I know when technician can come to my house to collect it? Can I have the technician number? Thanks Answer : [Re] Inquiry from Janice Hi seller,Any status? When technician available to arrange come to my house? Can I have the number? Question : [Re] Inquiry from Janice As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Answer : [Re] Inquiry from Janice When technician will collect the mixer? Question : [Re] Inquiry from Janice Please read details 2 years warranty does not mean door to door. ou can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Answer : [Re] Inquiry from Janice Oh..Ok..noted.. Question : [Re] Inquiry from Janice . Answer : [Re] Inquiry from Janice Hi I will coming on this coming Saturday. Thanks. Question : [Re] Inquiry from Janice As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry from JaniceApr 18, 2021 Hi seller, I bought the hand mixer on Jan 2021, however the item was spoiled and can't use it,may i know how to claim warranty? Thanks Answer : [Re] Inquiry from Janice we are the bear authorised official SG distribtuor. (PowerPac Electrical) 2 years local warranty and safety mark. Only Bear products from us have this . Thank you for support Regards Bear SG Official Mall (PowerPac Electrical) Question : Inquiry for the item from yunOct 19, 2020 faulty parts how to return? very poor customer service! Answer : [Re] Inquiry for the item from yun warranty cover 2 years (motor) not on parts. Question : [Re] Inquiry for the item from yun ya. when it open, not working. u only sell motor? Answer : [Re] Inquiry for the item from yun replied to that one thread. Question : Inquiry related return and exchange from yunOct 19, 2020 faulty partd how to return/exchange? Answer : [Re] Inquiry related return and exchange from yun All accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry related return and exchange from yun when open, it's like that. Answer : [Re] Inquiry related return and exchange from yun replied to that one thread. Question : Inquiry for the item from osh_1819Oct 26, 2020 Hi, price has gone up from $11.90? Answer : [Re] Inquiry for the item from osh_1819 that is a time sale supported by qoo10. regards Question : Inquiry for the item from forest05loveSep 14, 2020 What is the power rating for this ? 300W ? Answer : [Re] Inquiry for the item from forest05love 150Watts Question : Inquiry for the item from Veronn_leeSep 08, 2020 Hi, any warranty duration? If yes, local warranty? Thx Answer : [Re] Inquiry for the item from Veronn_lee yes. 2 years local warranty (motor) regards Question : Inquiry for the item from tsu***May 16, 2020 Will u restock the pink bear mixer? Answer :* [Re] Inquiry for the item from tsu**** mid June thank you Question : [Re] Inquiry for the item from tsu**** Thanks!!!!! Looking forward! Answer : [Re] Inquiry for the item from tsu**** thank you and stay safe Question : [Re] Inquiry for the item from tsu**** Hi hi pink bear mixer stil not restocked? Answer : [Re] Inquiry for the item from tsu**** so sorry. mid july regards Question : [Re] Inquiry for the item from tsu**** Noted with thx. Answer : [Re] Inquiry for the item from tsu**** thank you. so sorry there is delay in shipment regards Question : Inquiry for the item from amy***Jun 25, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from amy**** Secret Inquiry Question : Inquiry for the item from chn***Jun 13, 2020 Any GSS promo for the mixer? Other platform is selling at $25.90. Answer :* [Re] Inquiry for the item from chn**** OOS. all platforms are OOS as well. Question : [Re] Inquiry for the item from chn**** So sudden? Any manufacturing issue ? Is this item recall? Answer : [Re] Inquiry for the item from chn**** no issue. no recall. sold out within 2 weeks cause hot selling. thank u Question : [Re] Inquiry for the item from chn**** I see ... any chance of restock? Answer : [Re] Inquiry for the item from chn**** hi early July restock. regards Question : Inquiry for the item from see***Jun 09, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from see**** Secret Inquiry Question : Inquiry related delivery from zhe***May 30, 2020 Hi. If I order the hand mixer,how long will it take to receive it? Answer :* [Re] Inquiry related delivery from zhe**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from shi***May 25, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from shi**** Secret Inquiry Question : Inquiry for the item from amb***May 25, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from amb**** Secret Inquiry Question : Inquiry for the item from ten***May 24, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ten**** Secret Inquiry Question : Inquiry related delivery from con***May 20, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from con**** Secret Inquiry Question : [Re] Inquiry related delivery from con**** Secret Inquiry Answer : [Re] Inquiry related delivery from con**** Secret Inquiry Question : Inquiry for the item from ten***May 18, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ten**** Secret Inquiry Question : [Re] Inquiry for the item from ten**** Secret Inquiry Answer : [Re] Inquiry for the item from ten**** Secret Inquiry Question : Inquiry related delivery from Ser***May 15, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Ser**** Secret Inquiry Question : Inquiry related delivery from sha***May 12, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from sha**** Secret Inquiry Question : Inquiry for the item from ere***May 07, 2020 How many watts? Answer :* [Re] Inquiry for the item from ere**** 150W Question : Inquiry for the item from Fio***Jan 28, 2020 3 pin plug? Answer :* [Re] Inquiry for the item from Fio**** 2 pin. regards PowerPac Question : Inquiry for the item from qor***Aug 22, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from qor**** Secret Inquiry Question : Inquiry for the item from yel***Jun 08, 2019 Hi, when will this item restock? Thank you. Answer :* [Re] Inquiry for the item from yel**** Hi Approximately around 2 months regards PowerPac Question : Inquiry related return and exchange from 813***Apr 30, 2019 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from 813**** Secret Inquiry Question : Inquiry for the item from gds***Apr 15, 2019 does it come with doigh hook? Answer :* [Re] Inquiry for the item from gds**** Hi yes It does come with 2 dough hook. Do see attached regards PowerPac Question : [Re] Inquiry for the item from gds**** thank you. Answer : [Re] Inquiry for the item from gds**** welcome and have nice day PowerPac Question : Inquiry for the item from jan***Apr 18, 2019 Is your beaters stainless steel or chrome? Photo show stainless steel but listing state chrome? Answer :* [Re] Inquiry for the item from jan**** Hi With sincere apologie, we have changed, its chromed. Thank for pointing out to us regards PowerPac Question : [Re] Inquiry for the item from jan**** So if it's chromed will it turn rusty in the near future? Answer : [Re] Inquiry for the item from jan**** Hi Chrome is corrosion-resistant and has a high level of lustre. Even stainless steel is not rust proof forever . it is "corrosion resistant" and will rust in corrosive environments over time. However, stainless steel will corrode at a much slower rate than chrome Thank you PowerPac Question : [Re] Inquiry for the item from jan**** I ever buy chrome products they turn rusty very fast. I still prefer stainless steel. Answer : [Re] Inquiry for the item from jan**** hi Yes. stainless steel does goes at a slower rate. regards Question : Inquiry for the item from cai***Apr 14, 2019 What is the power rating please? Answer :* [Re] Inquiry for the item from cai**** Power 120W. regards PowerPac Question : [Re] Inquiry for the item from cai**** Thank you Answer : [Re] Inquiry for the item from cai**** welcome and have a nice day regards Question : Inquiry for the item from wkl***Apr 14, 2019 Any warranty to this item? Type of plug used (2 pins or 3 pins)? Thanks Answer :* [Re] Inquiry for the item from wkl**** Hi 2 years motor warranty. 2 pins Thank you PowerPac Question : Inquiry for the item from jkw***Apr 14, 2019 What is the power watts for this item? Thanks. Answer :* [Re] Inquiry for the item from jkw**** Hi 120Watts thank you PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
Extension Socket Extension Cord 4 Way 2 Meter to 3 Meter (PP468) (PP3884-2) (PP3884-3) (PP3884N) Item Q&A	Question : Inquiry for the item from crazyfoodloverApr 21, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from crazyfoodlover Secret Inquiry Question : Inquiry for the item from BuyerApr 13, 2021 Hi, what is the difference between 3884-2 and 3884-3 ? The pictures look the same. Answer : [Re] Inquiry for the item from Buyer cable length difference