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Q & A Lists
Item Question & Answer
PowerPac 2 Tier Intelligent Electric Food Steamer Convenient Steamer 1200 watts 12.8L (PPE738)
PowerPac 2 Tier Intelligent Electric Food Steamer Convenient Steamer 1200 watts 12.8L (PPE738)
Item Q&A
PowerPac 50L Bar Fridge (PPBF555)
PowerPac 50L Bar Fridge (PPBF555)
Item Q&A
  • Question : Inquiry for the item from rea****Jan 25, 2020

  • Question : Inquiry for the item from vin****Dec 08, 2019

    How big is the freezer compartment ?
    Can fit one tub of haagen daz ice cream ?

    Answer : [Re] Inquiry for the item from vin****


    Hi not possible. A couple popsicles is possible.
    regards
    PowerPac

  • Question : Inquiry for the item from cha****Nov 29, 2019

  • Question : Inquiry for the item from bar****Nov 07, 2019

    Hi there, when will you have sock for PowerPac 50L Bar Fridge (PPBF555)?

    Answer : [Re] Inquiry for the item from bar****


    Hi ti should be within this or next month.
    regards
    PowerPac

  • Question : Inquiry for the item from Mis****Nov 05, 2019

    Hi when will PowerPac 50L Bar Fridge (PPBF555) restock?

    Answer : [Re] Inquiry for the item from Mis****


    Hi Thank you for your support.
    We are looking by end of this month.
    Do remember to look out for more of our deals this 11.11
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 2 in 1 Dual-Usage 7 Blades Fan (PPFS212)
PowerPac 2 in 1 Dual-Usage 7 Blades Fan (PPFS212)
Item Q&A
  • Question : Inquiry for the item from cre****Jan 24, 2020

    Hi may i know if dual usage means one fan with 2 different centre piece for 2 different heights?

    Answer : [Re] Inquiry for the item from cre****

    sorry i mean adjustable cente piece for 2 different heights.

  • Question : Inquiry for the item from jas****Sep 09, 2019

    Any warranty?

    Answer : [Re] Inquiry for the item from jas****

    hi 2 years local (motor) warranty
    regards
    PowerPac

  • Question : Inquiry for the item from vib****Sep 06, 2019

    Is it noisy?

    Answer : [Re] Inquiry for the item from vib****

    Hi it actually as per normal fan.
    But still based on individual.
    regards
    PowerPac

  • Question : Inquiry for the item from xue****Sep 02, 2019

    Hi, May I know the Inch of the fan. Thank You

    Answer : [Re] Inquiry for the item from xue****

    Hi the diameter of the fan is 14"

PowerPac 100L Chest Freezer CFC Free (PPFZ100)
PowerPac 100L Chest Freezer CFC Free (PPFZ100)
Item Q&A
  • Question : Inquiry for the item from 211****Jan 23, 2020

  • Question : Inquiry from 233****Jan 20, 2020

    If I buy today when can deliver cause CNY coming

    Answer : [Re] Inquiry from 233****

    Once order made. we process to CS within 1 working days. There after they will arrange for delivery. Usually 2-4 days.
    regards

  • Question : Inquiry for the item from fil****Jan 13, 2020

    Is there wheels below the freezer? Is this model frost free?

    Answer : [Re] Inquiry for the item from fil****

    hi is anti slip feet. no wheels.
    freezer mostly no frost free.
    regards

  • Question : Inquiry for the item from kim****Jan 07, 2020

    Need installation for 100l freezer?

    Answer : [Re] Inquiry for the item from kim****

    Yes.
    Installation include taking off packing and placing at your desire place. And clearing the packing.
    Else is free delivery as stated. which is placing at your doorstep. our delivery man will not unwrap etc.
    regards
    PowerPac

  • Question : Inquiry for the item from kim****Jan 06, 2020

    What do you mean by installation?

    Answer : [Re] Inquiry for the item from kim****

    Installation is taking out of the box. taking to your desire placement and installing for you and clearing the box.
    Else if no installation our delivery man will just place at your door gate there, which is only as stated free delivery.
    regards

+View all Notice, FAQ, Q&A >>
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
Item Q&A
  • Question : Inquiry related delivery from 246****Jan 23, 2020

    Hi, I would like to order PPEC813.
    May I know will your office/warehouse be open tomorrow and the operating hours?
    Otherwise if I opt for delivery, when is the ETA to receive?

    Answer : [Re] Inquiry related delivery from 246****

    sorry we are not open tomorrow.
    We be open on 28th Jan onwards
    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry related delivery from eli****Jan 22, 2020

    When will i received if i order now

    Answer : [Re] Inquiry related delivery from eli****

    We will process every working day morning.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry related delivery from dev****Jan 19, 2020

    Hi, if i were to shop this today, will i be able to get the item before 23rd Jan?

    Answer : [Re] Inquiry related delivery from dev****

    We will process every working day morning
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry related delivery from ler****Jan 18, 2020

  • Question : Inquiry for the item from cok****Jan 17, 2020

    Hi seller. Just want to know how heavy is PPMC182 (1.1 liter) and PPMC282 (3.5 liter)?

    Answer : [Re] Inquiry for the item from cok****

    PPMC182 approx 2.1kg
    PPMC282 approx 2.7kg

    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
Bear Mini Rice Cooker 2.0L (DFB-B20A1)
Bear Mini Rice Cooker 2.0L (DFB-B20A1)
Item Q&A
  • Question : Inquiry for the item from jes****Jan 22, 2020

    How long does it take to cook white rice

    Answer : [Re] Inquiry for the item from jes****

    For white rice, as per your usual rice cooker.
    regards
    PowerPac

  • Question : Inquiry for the item from ann****Jan 02, 2020

    Hi Seller

    Where to buy the replacement inner pot when it wears out

    Answer : [Re] Inquiry for the item from ann****

    Hi it will vary if we have avaialbe stocks.
    Before heeding down to buy, you can call our office to check on stocks.
    regards
    PowerPac

  • Question : Inquiry for the item from sel****Dec 25, 2019

    Hi seller, does this rice cooker include a steamer accessories for steaming as well?

    Answer : [Re] Inquiry for the item from sel****

    Also, may I know what type of plug it use? Does it provide 3 pin local plug for easy usage?

    Question : [Re] Inquiry for the item from sel****

    Yes. it is 3 pin plug. we are the authorised distributor. and it come with safety mark and local 2 years (motor) warranty
    No steamer accessories.
    regards

  • Question : Inquiry for the item from joc****Dec 18, 2019

    Can i check this is cooked for how many people?

    The inner pot is made from whar material?

    Answer : [Re] Inquiry for the item from joc****

    Hi recommend 2-4 paz.
    2L.
    Its Panshi. Non Stick. Those Stone thick claypot style.

    regards
    PowerPac

PowerPac 30L Electric Oven with 2 tray / 2 wire mash / rotisserie and Convention (PPT30)
PowerPac 30L Electric Oven with 2 tray / 2 wire mash / rotisserie and Convention (PPT30)
Item Q&A
  • Question : Inquiry related delivery from ter****Jan 22, 2020

  • Question : Inquiry for the item from 210****Oct 31, 2019

  • Question : Inquiry for the item from joy****Sep 26, 2019

    Hi seller, i bought this oven and yestersday i try to use, 1st need to on for 5 to 19min before use, i did that but behind got smoke come out is that normal?

    Answer : [Re] Inquiry for the item from joy****

    Hi yes it is. Cause our manufactory need to place some oil firs for storage purpose.t. A couple times and it it be fine.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from joy****

    Noted noted thanks for the fast replied.

    Answer : [Re] Inquiry for the item from joy****

    Welcome and thank for your support
    regards
    PowerPac

  • Question : Inquiry for the item from wei****May 23, 2019

    Hi how heavy is this item in its packaging?

    Answer : [Re] Inquiry for the item from wei****

    Hi its approximately 6.5-7kg.
    regards
    PowerPac

  • Question : Inquiry for the item from hon****Jan 16, 2019

    How long is the warranty for this product?

    Answer : [Re] Inquiry for the item from hon****

    Hi
    2 years warranty.
    Thank you
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Induction Cooker Steamboat with Stainless Steel Pot (PPIC887)
PowerPac Induction Cooker Steamboat with Stainless Steel Pot (PPIC887)
Item Q&A
  • Question : Inquiry related delivery from eve****Jan 20, 2020

    Hi if I place the order today when can I receive the item?

    Answer : [Re] Inquiry related delivery from eve****

    Hi we hope ti reach you by Thursday too.

    As per stated, your item is in transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Question : [Re] Inquiry related delivery from eve****

    hi i have placed the order yesterday my order number is Order no. 313076611. has it been sent out? if not can i come to collect today at your changi store?

    Answer : [Re] Inquiry related delivery from eve****

    Hi as per replied. it already As per stated, your item is in transit to the dispatch center.
    and can't self collection if not choosen cause then it be. double order send to you.
    regards
    PowerPac

    Question : [Re] Inquiry related delivery from eve****

    Ok I understand thank you. Hopefully the item can arrive before Thursday.

    Answer : [Re] Inquiry related delivery from eve****

    Hi Thank you.
    But from our side is already preparing at the Distribution Center stated.
    From our past customer records, you should get it tmr or thursday
    regards
    PowerPac

    Question : [Re] Inquiry related delivery from eve****

    Hi thank you for the fast shipping. I tested without the pot but cannot off the induction stove when I press the off button. I will try again with the pot again then see if can turn it off when I press the power button. Thank you.

    Answer : [Re] Inquiry related delivery from eve****

    Please kindly try with the pot. At times it need the weight censor.

    regards
    PowerPAc

  • Question : Inquiry related delivery from jun****Dec 23, 2019

    Hi, if I choose store pickup and I make my purchase today, can I pick up the item on 24 dec morning?

    Answer : [Re] Inquiry related delivery from jun****

    Hi yes. 24 December we are open .

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry related delivery from chn****Dec 10, 2019

  • Question : Inquiry for the item from nig****Oct 15, 2019

    Hi seller. Is this able to use with any pot? Be it pans, ceramic pot/pans etc

    Answer : [Re] Inquiry for the item from nig****

    Hi,this is Induction cooker can only use selected stainless steel pot ( in set come with free stainless steel pot ) But if you look for any pot can use one need to use ceramic cooker, for your reference. Thank you

  • Question : Inquiry for the item from cow****Jul 23, 2019

    Hi, i recently purchase this induction, however after using a couple of times, it keep showing error E3, may if i can send in for repair under warranty?

    Answer : [Re] Inquiry for the item from cow****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Thank you

+View all Notice, FAQ, Q&A >>
3 Pieces x PowerPac 50W 2700k GU5.3 Halogen Lamp - Warm Beam (K50/12)
3 Pieces x PowerPac 50W 2700k GU5.3 Halogen Lamp - Warm Beam (K50/12)
Item Q&A
  • Question : Inquiry for the item from jin****Jan 14, 2020

PowerPac Steamboat 3.5L Yuan Yang Pot with 2 Compartments|Teflon Coated Pot  |1300W (PPMC708)
PowerPac Steamboat 3.5L Yuan Yang Pot with 2 Compartments|Teflon Coated Pot |1300W (PPMC708)
Item Q&A
  • Question : Inquiry for the item from ser****Jan 20, 2020

    Hi seller if i order now can it recieve b4 cny?

    Answer : [Re] Inquiry for the item from ser****

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Question : [Re] Inquiry for the item from ser****

    Thanks

    Answer : [Re] Inquiry for the item from ser****

    welcome and happy newyear
    regards
    PowerPac

    Question : [Re] Inquiry for the item from ser****

    Happy New Year to u n your family.

    Answer : [Re] Inquiry for the item from ser****

    .

  • Question : Inquiry related delivery from Sco****Jan 16, 2020

    Hi, when can deliver if order today?

    Answer : [Re] Inquiry related delivery from Sco****


    We will process every working day morning
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from mar****Jan 01, 2020

    Please advise the diameter n depth of the steamboat

    Answer : [Re] Inquiry for the item from mar****

    Total capacity is 3.5 L
    regards

  • Question : Inquiry for the item from mar****Jan 01, 2020

    Is the divider fixed on it or is it removable?

    Answer : [Re] Inquiry for the item from mar****

    Hi it not removable.
    regards
    PowerPac

  • Question : Inquiry from Sie****Dec 23, 2019

    How thick is the inner pot?

    Answer : [Re] Inquiry from Sie****

    Teflon inner pot coating
    3.5L Yuan Yang

    regards

+View all Notice, FAQ, Q&A >>
PowerPac 1.8L Digital Rice Cooker /Multi Cooker (PPRC38)
PowerPac 1.8L Digital Rice Cooker /Multi Cooker (PPRC38)
Item Q&A
  • Question : Inquiry related delivery from Sng****Jan 20, 2020

    if order today can deliver by tomorrow?

    Answer : [Re] Inquiry related delivery from Sng****

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from rai****Oct 08, 2019

    Do u have stock ?

    Answer : [Re] Inquiry for the item from rai****

    Yes, this are all ready stock.
    We are the official store.
    regards
    PowerPac

  • Question : Inquiry for the item from ber****Aug 12, 2019

    Can I know what plug provided?

    Answer : [Re] Inquiry for the item from ber****

    3 pin
    regards
    PowerPac

  • Question : Inquiry for the item from ber****Aug 11, 2019

    Is there any Warranty?Will there be a official receipt issued for the warranty?

    Answer : [Re] Inquiry for the item from ber****

    You can fill up the warranty card and mail back to us OR
    register online at https://onlinesvc.powerpac.com.sg

    You can use the qoo10 receipt order as provided
    regards

  • Question : Inquiry for the item from kur****Aug 07, 2019

    Is there any warranty?

    Answer : [Re] Inquiry for the item from kur****

    2 years local (motor) warranty
    regards
    PowerPAc

+View all Notice, FAQ, Q&A >>
PowerPac Wet and Dry Vacuum Cleaner
PowerPac Wet and Dry Vacuum Cleaner
Item Q&A
  • Question : Inquiry related delivery from Sng****Jan 20, 2020

    if order today can deliver by tomorrow?

    Answer : [Re] Inquiry related delivery from Sng****

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from how****Jan 01, 2020

  • Question : Inquiry for the item from cox****Dec 25, 2019

    PowerPac iVac Vacuum Cleaner 1400 watts (PPV1400), can this product vacuum or use on wet stuff like water or liquid etc? pls advice

    Answer : [Re] Inquiry for the item from cox****

    no.
    Please get those that are stated wet and dry if you should wish this function
    regards
    PowerPac

  • Question : Inquiry for the item from yan****Oct 05, 2019

    My vaccum spoiled, can I buy for a replacement hose?

    Answer : [Re] Inquiry for the item from yan****

    You can buy from our office. please call our office before heeding down to confirm if stock is available
    regards

    Question : [Re] Inquiry for the item from yan****

    Can I have yr office no. And address?

    Answer : [Re] Inquiry for the item from yan****

    Hi, our office address is No 5 Changi South Lane #03-01 Singapore 486045, office number is 62149555. Thank you.

  • Question : Inquiry for the item from 240****Aug 07, 2019

    Hi may i know for
    WET & DRY VACUUM CLEANER 1200 WATTS (PPV1500) ?

    how often require replacement of filter ?
    how much is cost of HEPA filter ?

    thks for yr reply

    Answer : [Re] Inquiry for the item from 240****

    Hi $12.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
Bear 2 Tier Electric Stainless Steel Food Steamer Convenient Steamer 8.0L 800Watt (DZG-D80A1)
Bear 2 Tier Electric Stainless Steel Food Steamer Convenient Steamer 8.0L 800Watt (DZG-D80A1)
Item Q&A
  • Question : Inquiry for the item from gro****Jan 20, 2020

    Hi, how high is each tier of steamer?

    Also, can the base of the steamer rack be removed so that I can have a tall steaming section for big items?

    Answer : [Re] Inquiry for the item from gro****

    7-8 cm.
    And no cannot be removed to make it into a tall tall steamer.
    The base is intact.
    regards
    PowerPac

  • Question : Inquiry for the item from khe****Nov 08, 2019

    Hi, can you set another option to buy 1 more tier/tray? Thank you.

    Answer : [Re] Inquiry for the item from khe****


    Sorry we do not sell individual set./tray.
    regards
    PowerPac

  • Question : Inquiry for the item from eff****Oct 02, 2019

    Hi, will it auto off if the water drys up?. Thanks

    Answer : [Re] Inquiry for the item from eff****

    Hi yes. the system have Safe automatic power turn-off
    regards
    PowerPac

  • Question : Inquiry for the item from 240****Jul 21, 2019

  • Question : Inquiry for the item from Jes****Jun 23, 2019

    Hi seller, is this a 28 or 30cm pot?

    Answer : [Re] Inquiry for the item from Jes****

    Hi for the bottom pot, diameter is 23cm
    For steamer, diameter is 24cm
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Electric Egg Steamer (PPE701)
PowerPac Electric Egg Steamer (PPE701)
Item Q&A
  • Question : Inquiry for the item from xiu****Jan 18, 2020

    Can this be used for soft boiled eggs? Tried twice but does not seem to work.

    Answer : [Re] Inquiry for the item from xiu****

    You have to gauge the timing on self. can take it out fast if you want soft boiled
    regards
    PowerPac

  • Question : Inquiry for the item from fou****Nov 12, 2019

    Hi. PPE701, it will auto off when detect no more water?

    Answer : [Re] Inquiry for the item from fou****


    YEs wil auto off when no water
    regards

  • Question : Inquiry related delivery from syl****Oct 09, 2019

    Hi if order the egg boiler today , when will be be delivered ?

    Answer : [Re] Inquiry related delivery from syl****

    We will process tomorrow to Qoo10 courier.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry related delivery from zfs****Oct 09, 2019

    May I know where is store pick up location.

    Answer : [Re] Inquiry related delivery from zfs****

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from tom****Aug 20, 2019

    Hi, just to check, when will PPE703 be in stock?

    Answer : [Re] Inquiry for the item from tom****

    Hi there not confirmation date. But you might want consider PPSD706. Almost near functionaltionaly and we are having a promo now.
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-2-5L-MULTI-FUNCTIONAL-2-TIER-STEAMER-PPS706/587947960

    Question : [Re] Inquiry for the item from tom****

    Ok sure. Yup i saw, probably will purchase 706. But is the size very big? It looks big in the pic.

    Answer : [Re] Inquiry for the item from tom****

    Hi its only slightly bigger. But as cause is squarish.
    You can refer to the dimension stated
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
Bear Electric Slow Cooker with Ceramic pot 1.0L(DDG-D10G1)
Bear Electric Slow Cooker with Ceramic pot 1.0L(DDG-D10G1)
Item Q&A
  • Question : Inquiry for the item from 261****Jan 16, 2020

    Can this pot keep the food warm ? If yes, how long is it ?

    Answer : [Re] Inquiry for the item from 261****

    Can keep warm. Few hours no problem.
    But you have to monitor too, likewise with all other cooker
    regards
    PowerPAc

    Question : [Re] Inquiry for the item from 261****

    Thanks

  • Question : Inquiry for the item from la8****Nov 25, 2019

  • Question : Inquiry for the item from luv****Oct 16, 2019

    This one cook porridge needs 3hours?

    Answer : [Re] Inquiry for the item from luv****

    Hi, This is slow cooker, for poridge may take time to cook . Thank you

  • Question : Inquiry for the item from ley****Sep 29, 2019

    Hi seller, today I start to use the cooker to boil water, but there is a very strong plastic smell front the cooker? Is it normal? As this pot is buy to cook for baby food, is it safe? Outside the post super hot she’ll when the water was boiling.

    Answer : [Re] Inquiry for the item from ley****

    Hi
    it should not be. Else we can change for you.Lwt us know if you want the change.
    But we will only change the exterior as the inner pot is already used
    regards
    PowerPac

    Question : [Re] Inquiry for the item from ley****

    Can arrange for change ? If I would like to made exchange ? What should I do ? Thank you l. Just read ur msg

    Answer : [Re] Inquiry for the item from ley****

    Hi, base on last msg reply is 2 weeks ago , Q10 is closed this case , but the item We have 2 Years Local (Singapore) warranty , Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. Thank you.

  • Question : Inquiry for the item from aye****Jul 19, 2019

3 Pieces x PowerPac 28W 2700k E14 Halogen Bulbs - Warm White (PP2428)
3 Pieces x PowerPac 28W 2700k E14 Halogen Bulbs - Warm White (PP2428)
Item Q&A
  • Question : Inquiry for the item from yon****Jan 16, 2020

    Is the bulb dimmable?

    Answer : [Re] Inquiry for the item from yon****

    Hi no. Instant 100 % light
    regards
    PowerPac

iFan - PowerPac Evaporative Air Cooler with 9.3Litres water tank(IF7850)
iFan - PowerPac Evaporative Air Cooler with 9.3Litres water tank(IF7850)
Item Q&A
  • Question : Inquiry for the item from lkp****Jan 16, 2020

    Hi Whai is the noice level in dB for the three level of fan speed?
    Thanks

    Answer : [Re] Inquiry for the item from lkp****

    Hi. there no info stated
    regards
    PowerPac

  • Question : Inquiry for the item from jin****Jan 05, 2020

    Can I add a frozen water bottle to the water tank?

    Answer : [Re] Inquiry for the item from jin****

    Hi yes. you are able to increase the coldness with your own frozen water bottle.
    Thank you
    regards
    PowerPac

  • Question : Inquiry related delivery from jan****Oct 30, 2019

    How long is delivery if i order today? And if pickup?

    Answer : [Re] Inquiry related delivery from jan****


    Self collection an be done immediately after order is made,
    For delivery, Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from yua****Sep 30, 2019

    Hi seller, may i know can the water tank (9L model) be totally pulled out for easy washing?
    Thanks.

    Answer : [Re] Inquiry for the item from yua****

    Hi not able to pull out completely.
    Usually placed clear water or ice,, it is easily cleaned.
    regards

  • Question : Inquiry for the item from not****Sep 20, 2019

    Hi, I would like to check if the 9l model has a dust filter too. Also, if dust accumulates within the fan blades, can it be opened up to be cleaned?

    Thank you.

    Answer : [Re] Inquiry for the item from not****

    Hi yes both model have dust filter.
    If within fan blades, you can use vacuum or duster instead.
    regards

+View all Notice, FAQ, Q&A >>
PowerPac 1.8L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC32)
PowerPac 1.8L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC32)
Item Q&A
  • Question : Inquiry for the item from goo****Jan 16, 2020

    Will cooked rice stick to the stainless steel pot?

    Answer : [Re] Inquiry for the item from goo****

    Yes it will.
    You can see our other model which we have non stick pot.
    regards
    PowerPac

  • Question : Inquiry for the item from ats****Dec 28, 2019

    what is the measurements of the stainless steel inner pot

    Answer : [Re] Inquiry for the item from ats****

    its 1.8L as stated
    regards

  • Question : Inquiry for the item from ats****Dec 28, 2019

    what is the grade of the stainless steel?

    Answer : [Re] Inquiry for the item from ats****

    Food grade stainless steel with safety mark
    regards

  • Question : Inquiry for the item from ats****Dec 28, 2019

    1.8l is for how many people

    Answer : [Re] Inquiry for the item from ats****

    4 people not a problem. you can gauge against your current rice cooker model
    regards
    PowerPac

  • Question : Inquiry for the item from ats****Dec 25, 2019

    does it comes in a china or singapore plug?

    Answer : [Re] Inquiry for the item from ats****

    3 pin local plug
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 2.2L Air Fryer with hot air flow system (PPAF636)
PowerPac 2.2L Air Fryer with hot air flow system (PPAF636)
Item Q&A
  • Question : Inquiry for the item from joe****Jan 16, 2020

    Hi seller,

    How do I apply the 10% cny off for your shop coupon, I already downloaded but can’t be applied to the Air fryer?

    Answer : [Re] Inquiry for the item from joe****

    Hi please retry.
    I think there some glitch just now
    regards
    PowerPac

    Question : [Re] Inquiry for the item from joe****

    I already made the payment, how?

    Answer : [Re] Inquiry for the item from joe****

    I got to cancel and re-order all my items because it is a bulk purchase?

    Question : [Re] Inquiry for the item from joe****

    Made the payment because Q10 customer service told me it is discounted item so seller doesn’t allow to apply the voucher

    Answer : [Re] Inquiry for the item from joe****

    Hi we are really sorry.
    you could check with them. Cause we did have the discount
    regards
    PowerPac

  • Question : Inquiry for the item from gab****Jan 01, 2020

    Hi, do you sell replacement for the removable tray?

    Answer : [Re] Inquiry for the item from gab****

    Hi yes we do. But before heeding down to purchase from our office. could you kindly drop a call to reconfirm there is stock.
    +65 6214 9555
    regards
    PowerPac

    Question : [Re] Inquiry for the item from gab****

    Thanks. How much does it cost?

    Answer : [Re] Inquiry for the item from gab****

    Hi its $10.
    regards
    PowerPac

  • Question : Inquiry for the item from d-y****Dec 30, 2019

  • Question : Inquiry from gun****Dec 16, 2019

    Hi Powerpac have you received a parcel with Order No.307466441 for Lai Chan Leong. Qexpress said that they sent and the product was accepted by your reception at your officialstore in Changi . Thanks for your kind assistance.

    Answer : [Re] Inquiry from gun****

    Hi, firstly we do not have any order history from you. Please double check if you brouhgt from our shop first

    Question : [Re] Inquiry from gun****

    It was not an order for your shop but Qexpress claimed that they send my parcel and it was accepted by your reception.Kindly assist me to check if the delivery was successful,If not there, write and I will deal with Qoo10sg personally.Thanks you somuch.Have a great week ahead!

    Answer : [Re] Inquiry from gun****

    If its not an order from our shop, we won't know at all.
    And we do not have this order here at our office accepted nor in our system.
    Please check with the respective alias.
    regards
    PowerPac

  • Question : Inquiry related delivery from kyw****Dec 16, 2019

    hi, if i buy today when can you ship? I need it by friday. Will it be on time?

    Answer : [Re] Inquiry related delivery from kyw****

    We process all order within 24 hours.
    But Do kindly note, thereafter all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
Item Q&A
  • Question : Inquiry for the item from sim****Jan 14, 2020

  • Question : Inquiry for the item from Cla****Nov 02, 2019

    Hi the socket is not in good condition. I only found out after trying out to fry something. Can the socket be replaced?

    Answer : [Re] Inquiry for the item from Cla****


    Hi we can send you a new socket. but should you not clear on changing.
    you can heed down to our office and our technician will help you
    regards
    PowerPac

    Question : [Re] Inquiry for the item from Cla****

    Ok. Please send me a new socket and I try to change it myself. Or do I just need to screw it tightly?

    Answer : [Re] Inquiry for the item from Cla****


    Hi
    But just to keep you informed. The plug will be in white as this is from our own selling site.
    Yes please screw it tightly.
    Thank you for your patience. We have process to the CS and they will send you the plug asap
    regards
    PowerPAc

  • Question : Inquiry for the item from Ken****Aug 17, 2019

    Hi, I've received my air fryer today, but the condition of the item doesn't seems new. Many swirl mark on the pull out basket, dent on the handle, even the serial no. stick is pulled out at a corner. Is this a reconditioned set?

    Answer : [Re] Inquiry for the item from Ken****

    Hi, I apologize for the inconvenience that you have experienced on this matter, we will arrange a 1 to 1 exchange for you, our CS will update you on deliver schedule again. Thank you

  • Question : Inquiry for the item from phi****May 30, 2019

    Hi seller,
    Does the air fryer cones with the warranty card?
    Thanks.

    Answer : [Re] Inquiry for the item from phi****

    Hi Yes. For the multi cooker will come with it too. So you can either registered it mail to us with the card or just online at: https://onlinesvc.powerpac.com.sg

    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from phi****

    Thank you.

    Answer : [Re] Inquiry for the item from phi****

    welcome and have a nice day
    PowerPac

  • Question : Inquiry for the item from jos****May 29, 2019

+View all Notice, FAQ, Q&A >>
PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
Item Q&A
  • Question : Inquiry for the item from nyl****Jan 13, 2020

    Can help to install?

    Answer : [Re] Inquiry for the item from nyl****

    Hi, we not provide installation services. Thank you.
    Regards

  • Question : Inquiry for the item from han****May 22, 2019

    Hi would this be powerful for living room distance of 2-3 meters?

    Answer : [Re] Inquiry for the item from han****

    Hi this is based on individual. but you can see review that some have commented is pretty strong. Come with 3 speeds setting.

  • Question : Inquiry for the item from 237****May 20, 2019

    may i know how long is the cable?

    Answer : [Re] Inquiry for the item from 237****

    Approx 1.2m-1.4m
    regards
    PowerPac

  • Question : Inquiry for the item from jas****Jan 24, 2019

    Hi.

    I would like to enquire do you provide warranty and for how long?

    I would also like to enquire do you do installation? I have the power point. If you do, how much is the installation cost and how long will you be able to install?

    Thank you.

    Answer : [Re] Inquiry for the item from jas****

    Hi
    is 2 years warranty.
    Hi sorry we do not do installation service for fan.
    regards
    PowerPac

PowerPac Top Load Washing Machine 3.5Kg Washload (PPW883)
PowerPac Top Load Washing Machine 3.5Kg Washload (PPW883)
Item Q&A
  • Question : Inquiry for the item from gue****Jan 13, 2020

    Hi Seller, can i check with you the weight of the washing machine itself fpr this model (PPW883) ?

    Answer : [Re] Inquiry for the item from gue****

    hI, gross weight is 20KG. Thank you
    Regards,

  • Question : Inquiry from iai****Feb 27, 2019

  • Question : Inquiry for the item from Sup****Feb 18, 2019

    Is this a fully automatic washing machine?

    Answer : [Re] Inquiry for the item from Sup****

    Hi
    Yes it is a full auto washing machine
    regards
    PowerPac

  • Question : Inquiry for the item from g_a****Jan 26, 2019

[Bundle Set] Water Filter Pitcher BPA Free + 3-Piece Filter Cartridge (PP1518+PP1588)
[Bundle Set] Water Filter Pitcher BPA Free + 3-Piece Filter Cartridge (PP1518+PP1588)
Item Q&A
  • Question : Inquiry for the item from 262****Jan 10, 2020

    Hi, I noticed the cartridge inside the pitcher as shown in the picture, is diff from the extra 3 cartridges. Is the 3 cartridges for another model?

    Answer : [Re] Inquiry for the item from 262****

    No, the free cartridge is fix to this picther only, not for other model.
    Thanks
    Regards

    Question : [Re] Inquiry for the item from 262****

    hi, can i know y the replacement cartridge looks diff from the one inside the pitcher?

    Answer : [Re] Inquiry for the item from 262****

    Hi please kindly open the box.
    it is the same
    regards
    PpowerPac

    Question : [Re] Inquiry for the item from 262****

    alright, thx.

    Answer : [Re] Inquiry for the item from 262****

    welcome and have a nice day/
    regards
    PowerPac

PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
Item Q&A
  • Question : Inquiry for the item from Xue****Jan 13, 2020

    Hi, i have bought ppv3200 vaccum cleaner not long ago.. But the remote is spoilt able to exchange?

    Answer : [Re] Inquiry for the item from Xue****

    Where and when did you got it?
    regards

    Question : [Re] Inquiry for the item from Xue****

    I bought it at giant. Last year feb i bought.

    Answer : [Re] Inquiry for the item from Xue****

    In qoo10 we handle qoo10 enquires.
    Please call our office for the CS.
    And you have to purchase it.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from Xue****

    Ok thanks

    Answer : [Re] Inquiry for the item from Xue****

    thank you and have a nice day
    regards
    PowerPac

  • Question : Inquiry for the item from sha****Jan 01, 2020

    hi for powerpac ppv3100, is the filter washable? also is the vacuum suitable for hair?

    Answer : [Re] Inquiry for the item from sha****

    Hi yes. for PPV 3100 and PPV3200. Both filter is washable.
    And yes is suitable for hair.
    regards
    PowerPac

  • Question : Inquiry for the item from rod****Oct 12, 2019

    Mine cannot turn back when knock into the wall how come like this ? It’s not working please help

    Answer : [Re] Inquiry for the item from rod****

    Hi, This model come with 3 point sensor
    cover range the magnitude is not the whole vacuum cleaner, may cause this happen, you have to turn the angle then will continue to work. Thank you .

  • Question : Inquiry for the item from ypy****Sep 14, 2019

    When ppv3200 got store?

    Answer : [Re] Inquiry for the item from ypy****

    Hi could be in 1-2 months
    regards
    PowerPac

  • Question : Inquiry for the item from and****Sep 13, 2019

    ppv3100 can return to base for charging automatically? also how long is the wty to cfm.

    Answer : [Re] Inquiry for the item from and****

    Hi for auto return only PPV3200.

    2 year local (motor) warranty
    Thank you

    Question : [Re] Inquiry for the item from and****

    then do u still have stock coming in for 3200?

    Answer : [Re] Inquiry for the item from and****

    Hi
    We could not confirmed. So sorry about it.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
Item Q&A
  • Question : Inquiry for the item from cor****Jan 11, 2020

PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
Item Q&A
  • Question : Inquiry for the item from mic****Jan 12, 2020

    Hi.

    I bought this in Apr 2019. Rice cooker not working now. How do I go about on the warranty? Pls advise. Thanks

    Answer : [Re] Inquiry for the item from mic****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry related delivery from 245****Dec 14, 2019

    Dear Sir / Madam , Kindly let us know that when we will receive.

    Answer : [Re] Inquiry related delivery from 245****

    As per stated, your item is in transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry from cel****Sep 26, 2019

  • Question : Inquiry for the item from wat****Jun 06, 2019

    Hello, please advise if you can offer bulk discount if we order in larger quantity? Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi Linda,
    We are the official store and we do wholesale distribution. But do let us know the quantiles you are looking for.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from wat****

    Please advise quote if we order 50qty and 100qty? Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi sorry about it. But currently we do not have enqugoh. Our next stocks arrive on 14 July. Would it be fine for you.
    But for now, can we kindly have your email. so that our sales manager can drop you a mail on the quotation or would you prefer she drop you.a call
    regards

    Question : [Re] Inquiry for the item from wat****

    Date is fine with me. I believe you can retrieve my email and contact within q0010 so I don’t have to include here in public query. Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi, manage to get your number. Will contact you once the stock is available. Thank you.
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from wat****

    Hello, can you request the sales manager to contact me or can you give me his/her email? We need to finalize the event budget hence need to confirm if you can offer us discount or we need to source for other products instead. Thank you very much!

    Answer : [Re] Inquiry for the item from wat****

    Hi Linda,
    Our Sale manager Tristine dropped you a call but to no reponse.
    In our system, we could only see your contact number, Qoo10 keep email confidential..

    Else you can drop us a call at +65 6214 9555 Or email Tristine at tristine@powerpac.com.sg

    Thank you
    regards

  • Question : Inquiry for the item from eng****May 28, 2019

    My sister used the pot yesterday and the rice stick ... thought this is non-sticky rice cooker?

    Answer : [Re] Inquiry for the item from eng****

    Hi we did not state nor claim to customer is non stick
    regards
    PowerPAc

+View all Notice, FAQ, Q&A >>
My Choice -PowerPac 16 inch Stand Fan with Oscillation (MC40)
My Choice -PowerPac 16 inch Stand Fan with Oscillation (MC40)
Item Q&A
  • Question : Inquiry for the item from jns****Jan 11, 2020

    Does this comes with remote control?

    Answer : [Re] Inquiry for the item from jns****

    Hi no. else we would state.
    we have other models that have remote
    regards
    PowerPac

  • Question : Inquiry related return and exchange from raj****Jan 02, 2020

    Hi, I bought 2 fans on 9 Jan 2019. Both fans not working. What can I do to exchange or return?

    Answer : [Re] Inquiry related return and exchange from raj****

    Its nearly one year already. There is no return.
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry related return and exchange from raj****Jan 01, 2020

    Hi, both my phone's not working. Really bad quality. How to use the warranty to get replacement?

    Answer : [Re] Inquiry related return and exchange from raj****

    You might be texting the wrong seller. We do not sell phones.
    regards
    PowerPac

  • Question : Inquiry for the item from ker****Nov 23, 2019

    Dear seller,

    What is the warranty period?

    Answer : [Re] Inquiry for the item from ker****


    2 years local (motor) warranty
    regards
    PowerPac

  • Question : Inquiry for the item from sag****Jan 28, 2019

    Hi, may i know the length of the cable?

    Answer : [Re] Inquiry for the item from sag****

    Hi
    Length of cable 1.2m
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>