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Item	Question & Answer
PowerPac Retro Fridge 114L 2-Door Mini Fridge (PPF118) Item Q&A	Question : Inquiry related delivery from jasminenslMar 01, 2021 If we require disposal for a mini fridge 85L, can the delivery guy do it? If yes, what will be the cost? Question : Inquiry for the item from dennissoopcFeb 06, 2021 hi Seller, may i know what is the installation fee $15.00 for? I thought once delivered and unbox, just need to plug in, then can use already? Answer : [Re] Inquiry for the item from dennissoopc hi yes. you can. But if you required our driver to bring to your desired corner. unbox, clear the mess etc. As all these take time as well and need to be scheduled in the driver appointment We charged as usual. else is FREE delivery as stated. Question : Inquiry related delivery from 1354victorSep 02, 2020 Hi, may I know how long it will take to deliver and can the delivery be arranged on Saturday or Sunday?. Need to plan ahead, thanks. Answer : [Re] Inquiry related delivery from 1354victor We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’
PowerPac Table fan Desk fan 12 Inch Electric Box Fan with Timer (PPBF30) Item Q&A	Question : Inquiry for the item from JuneklkMar 01, 2021 Is there any guarantee granted? Answer : [Re] Inquiry for the item from Juneklk 2 years local (motor) warranty Question : Inquiry for the item from ShucheeguptaJan 30, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Shucheegupta Secret Inquiry Question : Inquiry for the item from siowwei81Aug 08, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from siowwei81 Secret Inquiry Question : Inquiry for the item from xtr***Apr 13, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from xtr**** Secret Inquiry Question : Inquiry for the item from ser***Apr 06, 2020 Hi if I buy the fan today when can I get it by delivery? Answer :* [Re] Inquiry for the item from ser**** Hi we are still operating as normal as we are under home appliances. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry related delivery from chn***Dec 08, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from chn**** Secret Inquiry Question : Inquiry for the item from yum***Nov 23, 2019 Wish to buy, any stock? Answer :* [Re] Inquiry for the item from yum**** Yes. all are ready stocks. The products are all open for sale. regards Question : Inquiry for the item from Len***Nov 13, 2019 Hi there.. How long is warranty? Comes with warranty card or ahould register online? The fan is ready to use right? Out from the box plug in n use, or need to fix items? Thanks. Answer :* [Re] Inquiry for the item from Len**** Hi for the box fan, no installation required. Out from box and plug in use. warranty 2 years (motor) warranty, Warranty can be filled wither via warranty card provided or online at https://onlinesvc.powerpac.com.sg regards PowerPac Question : Inquiry for the item from ctt***Oct 23, 2019 At the lowest speed, is it quiet? I am light sleeper and prefer lowest speed and no sound. Answer :* [Re] Inquiry for the item from ctt**** Hi, The volume of the sound of the fan feeling is different for everyone. But this model is low volume fan compare to other models. for your referenct. Thank you Question : Inquiry for the item from 260***Sep 18, 2019 Does it have strong oscillation? How fast is the delivery if express please? Can i get it asap? Answer :* [Re] Inquiry for the item from 260**** You can refer to review for reference. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards Question : Inquiry for the item from hai***May 20, 2019 Can this be adjusted to point up or down? Answer :* [Re] Inquiry for the item from hai**** Cannot adjust to point up and down. regards PowerPac Question : Inquiry for the item from chl***Feb 28, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chl**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136) Item Q&A	Question : Inquiry for the item from mindygoh79Mar 01, 2021 Got free disposal of old fridge? Charges?? Answer : [Re] Inquiry for the item from mindygoh79 Additional service request* (Cash upon delivery for additional service) 1. Disposal NOT included. 2. Installation +$15.00 3. Free delivery applies to lift landing only. * Carry up to (2nd Floor) +$20.00 * 2nd Floor ($20) + $10.00 for additional subsequent level Question : Inquiry for the item from sylviabeibeiFeb 19, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from sylviabeibei Secret Inquiry Question : Inquiry related delivery from sereneOct 09, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from serene Secret Inquiry Question : [Re] Inquiry related delivery from serene Secret Inquiry Answer : [Re] Inquiry related delivery from serene Secret Inquiry Question : Inquiry related delivery from ngwin68Sep 30, 2020 Can buyer specify the date n time to deliver the product e.g. 7 OCT 2020 @ 7.30 Pm? Delivery night time: 7 to 8pm? Answer : [Re] Inquiry related delivery from ngwin68 Once order completed, we process next working days. Our CS will call to let you know the delivery time frame and date. If at requested date, you can let the CS know when they call regards Question : Inquiry for the item from jin***Jul 07, 2020 How to register warranty and how long is warranty? Thanks Answer :* [Re] Inquiry for the item from jin**** https://onlinesvc.powerpac.com.sg 2 years local (motor) warranty Question : Inquiry for the item from jin***Jun 30, 2020 What does installation at$15 cover? Is it just to plug into switch or more than that? Answer :* [Re] Inquiry for the item from jin**** placing at your desire spot, unwrapping, plugging and throwing the boxes etc. All these take time and parking etc. But should you feel not required. you can omit it out. regards Question : Inquiry for the item from 262***Jun 23, 2020 Hello, i saw the QnA and it was mentioned that disposal of old fridge is not available currently, may i know if its still the case right now? Also, is there warranty for the fridge? Answer :* [Re] Inquiry for the item from 262**** Hi yes.so sorry still not possible. Until phrase 3 perhaps. They do not allow us to send the disposal. Hope you understand. regards Question : Inquiry from kpf***Jun 03, 2020 Please advise the disposal charges of the old fridge. Answer :* [Re] Inquiry from kpf**** at the moment during this covid season, we are not accepting any disposal of old fridge. regards Question : Inquiry related delivery from Bee***May 13, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Bee**** Secret Inquiry Question : Inquiry for the item from Hyc***May 03, 2020 Hi Seller, is the fridge frost free? Answer :* [Re] Inquiry for the item from Hyc**** no. regards PowerPac Question : Inquiry for the item from tls***May 03, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from tls**** Secret Inquiry Question : Inquiry related delivery from ayu***Apr 09, 2020 Do you still do delivery during this period? Answer :* [Re] Inquiry related delivery from ayu**** Hi, our shop remain open as usual and it's take 3-4 days for Qxpress delivery. Thanks Question : Inquiry related delivery from ash***Apr 08, 2020 Can request for delivery on my off day i.e. Monday? Answer :* [Re] Inquiry related delivery from ash**** Hi, this fridge is under seller delivery, you may request the deliver date with seller. Thanks Question : Inquiry related delivery from car***Mar 31, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from car**** Secret Inquiry Question : [Re] Inquiry related delivery from car**** Secret Inquiry Answer : [Re] Inquiry related delivery from car**** Secret Inquiry Question : [Re] Inquiry related delivery from car**** Secret Inquiry Question : Inquiry related delivery from 260***Jan 02, 2020 Can you deliver this coming sunday? Answer :* [Re] Inquiry related delivery from 260**** Hi our Cs will contact you within 1-3 working days to make the delivery arrangement. regards PowerPAc Question : Inquiry related delivery from xia***Aug 04, 2019 I need to know the delivery date to arrange the old fridge to be disposed Answer :* [Re] Inquiry related delivery from xia**** Do note you did not choose Dispoal $15. In this case, do kindly note to our CS when they contact you. There is an additional fee.Else the delivery man will not do any disposal regards PowerPac. Question : Inquiry related delivery from joy***Mar 08, 2019 Please do not buy as seller delivery is only to your doorstep. To bring this into your house and to unpack will cost additional $15. You need to inform in advance if you want the delivery to carry this into your home as they outsourced to different courier companies. Who will order a fridge for the delivery to leave it at your doorstep, this is absurb. Answer :* [Re] Inquiry related delivery from joy**** Hi As we understand from our customer service, the delivery is already completed. But yes in advance if you wish the delivery man to carry to your desire specific location, unpacking and with installation, theres an installation required. Cause as when during ordering. it stated as free delivery only. As in regards, we would not leave it at your doorstep (doorstep: a step just outside a door to a house) , our driver or external courier will still place it in your home. Thank you PowerPac Question : [Re] Inquiry related delivery from joy**** Thanks for helping to ask the delivery man to carry into my house at no additional charge though delivery man was not happy that there’s no instructions to deliver into the house. Have always thought it’s usual to carry big items like this into your house. There’s no installation for fridge except plugging into the power source which everyone can do themselves. To charge $15 for unpacking is unreasonable. Answer : [Re] Inquiry related delivery from joy**** Hi As per explain. Items will not be just left simply on doorstep (outside your home). But in unpacking, we would have to explain. Exp if you were to order an 85L fridge, qoo10 courier will be handing the delivery. They won't unpack nor unbox it for you at all. They will just delivered and go. Or you can check other respective electronic stores. Likewise for even large TV, etc etc. regards Question : Inquiry from van***Mar 01, 2019 Do you help us to disposed the old fridge Answer :* [Re] Inquiry from van**** Hi yes We assist with a charge of $15. Our CS will confirm with you when scheduling the delivery. And additional charges are cash upon delivery Question : [Re] Inquiry from van**** Ok Answer : [Re] Inquiry from van**** Welcome and have a nice day Question : Inquiry for the item from joy***Feb 28, 2019 2 years onsite warranty? Answer :* [Re] Inquiry for the item from joy**** Yes Question : Inquiry for the item from eik***Feb 23, 2019 1) Beko power pac 136L PPF136 Bar-Fridge be: what be the noise level ”db”? * is it Frost-Free Freezer? ( the Manual defrost?) * Freezer & fridge has the inbuilt lights ? * Net Capacity for the Fresh-compartment, and the Freezer-compartment, Net capacity of individual of two pls. * Watts power consumption be ? * what be the Energy saving Ticks be ? 2) Beko TSE1283X * Actual Net capacity be 119L capacity? * Noise level be? * inside light yes? * Watts consumption ? * Energy saving ticks? Which one be better quality from your opinion pls.? Thank you for your special attention,hallelujah amen! Answer :* [Re] Inquiry for the item from eik**** Hi for other brands, do check with them. We would stand by our brand definitely Noise DB: 40 Not frost Free Fridge have inbuilt light. Freezer no. Net capacity: please refer to photo description Energy consumption: 274kWH. Annual energy cost: $74 Energy Efficiency: 2 ticks. regards PwoerPAc Question : Inquiry for the item from Tan***Jan 04, 2019 Is this a frost- free fridge? Answer :* [Re] Inquiry for the item from Tan**** Hi No this does not have the frost-free function regards PowerPac Question : Inquiry for the item from MIC***Dec 28, 2018 hi whats the dimension of this fridge? your description state one dimension and the pix show another dimension Answer :* [Re] Inquiry for the item from MIC**** Hi Dimension of fridge is as photo 1265x490x470mm Desciption is total with box. As we have customers enquiring on total dimension as well, regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656) Item Q&A	Question : Inquiry for the item from SGFeb 28, 2021 May i know is there any warranty for this air fryer? Answer : [Re] Inquiry for the item from SG yes 2 years local (motor) warranty Question : Inquiry for the item from peiyngFeb 10, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from peiyng Secret Inquiry Question : Inquiry for the item from elaineFeb 02, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from elaine Secret Inquiry Question : Inquiry for the item from sallytaykweeJan 24, 2021 Hi ,EST for how many pads thks Answer : [Re] Inquiry for the item from sallytaykwee what is pad? Question : Inquiry for the item from leo_antonyrajJan 10, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from leo_antonyraj Secret Inquiry Question : Inquiry for the item from diana110963Aug 30, 2020 Hi. May I know the inside removable tray is metal or plastic? Answer : [Re] Inquiry for the item from diana110963 Dishwasher safe removable Metal basket for easy cleaning. Question : Inquiry for the item from qathirahAug 06, 2020 Hello. I am looking for a replacement for my airfryer. Do you also sell the spares, like the basket for example? Answer : [Re] Inquiry for the item from qathirah Do note for spare and parts, our CS might request for your warranty number as only for our own products. all accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from not***May 11, 2020 Can I have a look at the internal? Answer :* [Re] Inquiry for the item from not**** as per from our review. you can see some customer place the photo. regards Question : Inquiry for the item from bol***May 04, 2020 Hi what does the 2 year warranty cover? Is it carry in to your Changi office? Thx Answer :* [Re] Inquiry for the item from bol**** 2 years warranty (motor) Yes. as per normal service centre. As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from bol**** Will it cover any damage to say the wiring or the frying cage or the exterior casing or the external handle? Thanks Answer : [Re] Inquiry for the item from bol**** No only. Purely motor. Wear and tear not applicable. regards Question : Inquiry for the item from tra***Apr 30, 2020 Pls show us picture of internal basket- is it mesh or metal plate with holes? Any accessories comes with it? Thanks Answer :* [Re] Inquiry for the item from tra**** Hi, attached is the internal basket detail. This fryer didn't come with any accessories. Thanks Question : [Re] Inquiry for the item from tra**** It can put in whole chicken? Answer : [Re] Inquiry for the item from tra**** yes able. Approxiemate a 3.2L air fryer can place a 5 pound chicken. So this is 5.5L can place a bigger chicken regards Question : Inquiry for the item from lwl***Apr 29, 2020 Can this be used to roast,toast,bake cake as mentioned? Answer :* [Re] Inquiry for the item from lwl**** Sorry wrong model Question : [Re] Inquiry for the item from lwl**** the description u send is not our brand And pertaining to your question: roast,toast,bake cake. Yes. Question : Inquiry for the item from jjw***Apr 14, 2020 if I ordey today， how long can receive? Answer :* [Re] Inquiry for the item from jjw**** your item is already at the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : [Re] Inquiry for the item from jjw**** i haven‘t oder this item PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656) Answer : [Re] Inquiry for the item from jjw**** We are referring to your order item of Bear Mini Rice Cooker 2.0L (DFB-B20A1) We do not understand wat you meant Question : [Re] Inquiry for the item from jjw**** if i oder today, how long can receive ? this item (PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)) Answer : [Re] Inquiry for the item from jjw**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from Lin***Mar 25, 2020 Pls show picture of internal basket- is it mesh or metal plate with holes? Any accessories comes with it? Thx Answer :* [Re] Inquiry for the item from Lin**** as attached regards Question : [Re] Inquiry for the item from Lin**** Thank you. Pls advise the inner pot measurement. Is the metal tray non-stick? How long is the power cable? Detachable? Thanks much Answer : [Re] Inquiry for the item from Lin**** Dishwasher safe removable basket for easy cleaning approx 1m tray detachable. power cord no detachable. Question : [Re] Inquiry for the item from Lin**** Thank you Answer : [Re] Inquiry for the item from Lin**** welcome regards PowerPAc Question : Inquiry for the item from cor***Jan 11, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from cor**** Secret Inquiry Question : [Re] Inquiry for the item from cor**** Secret Inquiry Answer : [Re] Inquiry for the item from cor**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
iFan -PowerPac Evaporative Air Cooler (IF7310) Item Q&A	Question : Inquiry for the item from KarenFeb 27, 2021 My fan suddenly got noise when turn on, please advise me how to solve the problem, I have used it for sometimes already, but not very often Answer : [Re] Inquiry for the item from Karen Warranty is already expired. I couldn't find the manual . What I mean is can u guide me how to open the fan and check ? Question : [Re] Inquiry for the item from Karen As long it under warranty, you can bring it to the following and our technician will service for you. IF warranty expire, there will be servicing fee. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from katang6514Nov 29, 2020 hi, i purchased the item on sept 2020, it just went off just now with 3 months usage. Cant turn back on.. please help..need bring anywhere to repair? Answer : [Re] Inquiry for the item from katang6514 As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from katang6514 Is kind of big to send to warehouse for check. WIll go down when i have the time. What do i need to bring? Answer : [Re] Inquiry for the item from katang6514 if you already registered for waanraty then just the product. regards Question : Inquiry related return and exchange from Tare_kogepanNov 21, 2020 Hi i ordered the fan on 11.11. Received it on 16.11.20. Today is 21.11.20, in less than 5 days, the fan swing function is not working. The fan could not swing and occasionally, there is sound from the fan like some parts is dropping out. This is really a disappointing product that i ever get from Powerpac. I would like to request to do a exchange. Thks. Answer : [Re] Inquiry related return and exchange from Tare_kogepan replied to previous thread Question : Inquiry from josly_25Nov 06, 2020 Secret Inquiry Answer : [Re] Inquiry from josly_25 Secret Inquiry Question : Inquiry for the item from tkplawrenceOct 26, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Answer : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : [Re] Inquiry for the item from tkplawrence Secret Inquiry Question : Inquiry from tkp.lawrenceOct 20, 2020 Received item. How to register for warranty? Answer : [Re] Inquiry from tkp.lawrence hi please use the email receipt confirmation via qoo10 OR your confirmation order in the cart. just need the qoo10 order number shown clearly. regards Question : Inquiry for the item from tracyw_blSep 12, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Question : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Answer : [Re] Inquiry for the item from tracyw_bl Secret Inquiry Question : Inquiry for the item from clemence_smSep 30, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from clemence_sm Secret Inquiry Question : Inquiry for the item from CherieSep 29, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Cherie Secret Inquiry Question : Inquiry for the item from younizeSep 19, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from younize Secret Inquiry Question : Inquiry for the item from 555Sep 18, 2020 If I were to order this now when will I receive it? Answer : [Re] Inquiry for the item from 555 We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from pickhueySep 08, 2020 Hi..may I know the $3is for which brand? I'm trying to use but it stated specific brand only. Thanks Answer : [Re] Inquiry for the item from pickhuey Hi is for powerpac. But do kindly note for special promo price like IF7310 which is running now at exclusive promo. The voucher can't be used regards Question : Inquiry for the item from veroncsm1000Aug 19, 2020 Hi seller, I have been using this air cooler for a month, today there was water leaking during power on. May I know what's wrong? Answer : [Re] Inquiry for the item from veroncsm1000 Where and where did you brought from? As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from veroncsm1000 Bought fr here Answer : [Re] Inquiry for the item from veroncsm1000 As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from minxi_leeJul 20, 2020 Hi, how do I fill up the ice pack. I can’t unscrew the cap. It extremely tight. Answer : [Re] Inquiry for the item from minxi_lee hi you have to try unscrew it. then inside got some particles, do no wash it away. Fill with water one time and then just leave it already regards Question : Inquiry for the item from jef***Jun 29, 2020 A)Hv RC Remote Controller ??? 4 this Air Cooler. B)Wat the size of the ice pack. ??? C)Can hold how many L of water ??? Answer :* [Re] Inquiry for the item from jef**** no remote. 6L drawer water tank, approx hold 5L Question : Inquiry related delivery from ang***Jun 04, 2020 If I order today, can i do store pickup? Answer :* [Re] Inquiry related delivery from ang**** hi we are actually requesting from qoo10 to open the store pickup. but its still not applicable. regards PowerPac Question : Inquiry for the item from sim***Jun 01, 2020 Hi, item have stock already? Answer :* [Re] Inquiry for the item from sim**** next week shipment will be in. thank you Question : Inquiry for the item from sim***May 11, 2020 Hi seller, I would like to order two more of this fan. Can I know when have stock! Answer :* [Re] Inquiry for the item from sim**** mid June should arrived. Thank you for your support regards Question : Inquiry for the item from wei***Apr 28, 2020 Hi, when will you restock? Thanks. Answer :* [Re] Inquiry for the item from wei**** early June. regards Question : Inquiry for the item from pep***Apr 22, 2020 Hi, may I check the ice packs that came along has some bits inside? Do I keep it inside to add water to freeze it? Answer :* [Re] Inquiry for the item from pep**** Hi, Yes, just add water on it to freezer. Thanks Question : [Re] Inquiry for the item from pep**** Thank you! For saving me from a heatstroke! 😭 Answer : [Re] Inquiry for the item from pep**** Thanks for the support Question : Inquiry related delivery from w.s***Apr 21, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from w.s**** Secret Inquiry Question : Inquiry related delivery from shi***Apr 21, 2020 Hi. If place order today, when can receive? Need it urgently Answer :* [Re] Inquiry related delivery from shi**** Hi, it take 3-6 days for Qxpress deliver. Thanks Question : Inquiry for the item from Kwa***Apr 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from Kwa**** Secret Inquiry Question : [Re] Inquiry for the item from Kwa**** Secret Inquiry Answer : [Re] Inquiry for the item from Kwa**** Secret Inquiry Question : Inquiry related delivery from kar***Apr 05, 2020 Hi If I order after Tuesday , will u still ship as per normal or only after may 4? Answer :* [Re] Inquiry related delivery from kar**** Hi please order with ease. we are under home appliance essential thus we will still be operating as well as our service centre and all couriers are still operating as well regards PowerPac Question : Inquiry related delivery from liu***Apr 04, 2020 HI, will u be able to ship the item next week due to the work place shutdown? Answer :* [Re] Inquiry related delivery from liu**** Hi yes, we are under home appliance essential. Our team are still operating. our service centre is also open. All couriers are operating as normal too. Just do kindly allow little extra time due to the current huge amount in deliveries for all couriers. regards PowerPac Question : Inquiry for the item from jes***Mar 30, 2020 Hi seller, There is any further discounts if we get more than 1 air cooler? Answer :* [Re] Inquiry for the item from jes**** Hi we have our seller shop coupon which is 13% off But do note this discount 13% off is till today of this month. regards PowerPac Question : Inquiry related delivery from jes***Mar 30, 2020 Hi Seller, Can deliver between 7-9pm? Answer :* [Re] Inquiry related delivery from jes**** Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from ire***Mar 27, 2020 Hi, this cooler includes the ice pack? Can the fan be access easily for cleaning? Answer :* [Re] Inquiry for the item from ire**** Yes it included 2 ice pack. Vent can easily be wiped or dust. For filter, you can just unscrew the back to clean it. regards PowerPAc Question : Inquiry for the item from ail***Oct 28, 2019 Hi seller, could i check how to put water into the air cooler and drain the water out? Answer :* [Re] Inquiry for the item from ail**** Hi please kindly see attached photo /photo details. regards PowerPac Question : [Re] Inquiry for the item from ail**** Thks. Which means i will fill up water or ice cube in the two bottle ice pack and put inside the water tank? I won't need to pour out the water or ice cube into the water tank? And do not need to drain any water? Thks Answer : [Re] Inquiry for the item from ail**** Hi no As this is an ice cooler regards PowerPac Question : [Re] Inquiry for the item from ail**** Oh I see. Thks. As it is the first time i m using the air cooler. Which means I will not need to put water in the ice cooler and just put the two ice cooler inside the water tank? Thk you Answer : [Re] Inquiry for the item from ail**** Hi No problem. If you use it without water or ice, it word as per normal. If you add water, cooler. If you add water and ice or ice pack, even cooler. But do add some water inside with the ice pack. cause it will need run via condensation. regards PowerPac Question : [Re] Inquiry for the item from ail**** Thanks for yr help Answer : [Re] Inquiry for the item from ail**** wleomc and have a nice day Question : [Re] Inquiry for the item from ail**** Have a good day Answer : [Re] Inquiry for the item from ail**** . Question : Inquiry for the item from joe***Oct 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from joe**** Secret Inquiry Question : Inquiry for the item from 250***Jul 24, 2019 Do you sell the honeycomb cooling pad inside the cooler for replacement when it wears out? If have, what is the cost and how can I buy online? Answer :* [Re] Inquiry for the item from 250**** Hi you have to call the office when you are going to buy to see if there stocks available. Cause this won't easily wear off too. And buying extra accessories is from office regards PowerPac Question : Inquiry for the item from jea***May 30, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : [Re] Inquiry for the item from jea**** Secret Inquiry Answer : [Re] Inquiry for the item from jea**** Secret Inquiry Question : Inquiry for the item from joe***May 27, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Answer : [Re] Inquiry for the item from joe**** Secret Inquiry Question : [Re] Inquiry for the item from joe**** Secret Inquiry Question : Inquiry for the item from max***May 27, 2019 When will you restock? Answer :* [Re] Inquiry for the item from max**** Hi we are awaiting shipment. It should couple months. Sorry for any inconvenience caused regards PowerPac Question : [Re] Inquiry for the item from max**** Roughly which month Answer : [Re] Inquiry for the item from max**** Hi approximately mid July Thank you PowerPac Question : Inquiry from miz***May 25, 2019 Secret Inquiry Answer :* [Re] Inquiry from miz**** Secret Inquiry Question : [Re] Inquiry from miz**** Secret Inquiry Question : Inquiry related delivery from joe***May 20, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from joe**** Secret Inquiry Question : Inquiry for the item from gog***May 17, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from gog**** Secret Inquiry Question : Inquiry for the item from ric***May 16, 2019 Hi, is there a remote control for this ifan? Answer :* [Re] Inquiry for the item from ric**** Hi no remote. For the bigger capacity model have remote thank you powerPac Question : Inquiry for the item from kit***May 14, 2019 Kindly check with you do I need to change the filter? How to change or how to wash? Tks. Waiting for your reply. Answer :* [Re] Inquiry for the item from kit**** Please see attached. When you buy the item, will have instruction Manuel on how to clean it regards PowerPac Question : Inquiry for the item from vog***May 10, 2019 I just buy your air cooler but don't know how to put the ice where Answer :* [Re] Inquiry for the item from vog**** Hi, you can put the ice cube into the water tank. Thank you. Regards, PowerPac Question : Inquiry related delivery from mic***May 07, 2019 How long to deliver? Answer :* [Re] Inquiry related delivery from mic**** Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. Question : [Re] Inquiry related delivery from mic**** Thanksgiving for yr prompt reply. What's the weight? Answer : [Re] Inquiry related delivery from mic**** Hi Apprixtamely 5.5-6kg. But this have wheels so conveniently portable. regards PowerPac Question : [Re] Inquiry related delivery from mic**** Order No. 295472667. Can ship tomr afternoon please. Urgent! Thx ! Answer : [Re] Inquiry related delivery from mic**** Hi Please refer to the tracking on your item proces.. As stated pickup from us done. PowerPac Question : [Re] Inquiry related delivery from mic**** Thanks for the fast delivery. Besides no remote control, tested the unit and the swing button once pressed, there is a funny sound when flag to the right. Is this normal? Answer : [Re] Inquiry related delivery from mic**** Hi there will be some noise. it not exactly silent proof. regards PowerPac Question : [Re] Inquiry related delivery from mic**** The funny sound only comes when swing to right not left, hence not normal. Shall try over this weekend if get worst will update you again. Thx ! Answer : [Re] Inquiry related delivery from mic**** Hi You can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry related delivery from mic**** Is too far from my home. How come is not 1to1 exchange if technical issue? The item just received not that we used it to cause such sound? Answer : [Re] Inquiry related delivery from mic**** Hi, please try over the weekend and if still have the issue, do let us know. Thank you. Regards, PowerPac Question : Inquiry for the item from mic***May 09, 2019 Order No. 295472667 Received but cannot find remote control. Pls advise asap. Thx ! Answer :* [Re] Inquiry for the item from mic**** Hi There no remote control. We did not state regards PowerPAc Question : Inquiry for the item from jen***May 08, 2019 Is the water tank removal? How to empty the water if not in use. Also what are those tiny white things inside the ice packs? Answer :* [Re] Inquiry for the item from jen**** Hi, the water tank cannot remove, there is a small knob below the water tank to drain out the water. You need to add in water into the ice park and shake evenly before you use it. The ice pack is reusable and no need to change water. Thank you. Regards, PowerPac Question : Inquiry for the item from max***May 07, 2019 Hello, how to clean this fan. Can dismantle certain part to clean? What if got fur stuck at motor or filter Answer :* [Re] Inquiry for the item from max**** Hi, this cooler cannot dismantle to clean but you can clean the filter that behind the cooler. Thank you. Regards, PowerPac Question : Inquiry for the item from chu***May 07, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chu**** Secret Inquiry Question : Inquiry for the item from Ter***Apr 19, 2019 Hi seller, How strong is the wind speed as compared to a normal fan? Answer :* [Re] Inquiry for the item from Ter**** Hi a normal fan will be stronger. As this is a fan cooler. You can see our review for more information regards PowerPac Question : [Re] Inquiry for the item from Ter**** Hi sellernis there any place that i can test see the actual air cooler? Answer : [Re] Inquiry for the item from Ter**** Hi, we have display in Giant Tampines. Thank you. Regards, PowerPac Question : Inquiry for the item from aki***May 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from aki**** Secret Inquiry Question : Inquiry for the item from emm***May 03, 2019 btw do i need to put water in the 2 blue bottles of icepacks and then put them in the freezer? Answer :* [Re] Inquiry for the item from emm**** Hi yes, you have to fill water in ice tube then freeze it. 1) you can use without water and ice tube. Cool 2) you can use with just water in tank. Cooler 3) You can use with water and frozen ice tube. Even cooler regards PowerPac Question : Inquiry for the item from emm***May 02, 2019 hi seller. can i put some essential oils in ? Answer :* [Re] Inquiry for the item from emm**** Hi Yes not a a problem, But It might not work as good as those essential oil burner. regards PowerPac Question : Inquiry for the item from ang***Apr 28, 2019 Are we suppose to put the ice pack together with water in the compartment? How long must we put the ice pack in the freezer b4 use? Answer :* [Re] Inquiry for the item from ang**** Hi The ice pack is optional to place. if you want cooler, then add. else no adding is also ok. And yes, if you want put ice pack. Put with water in the compartment. As it run via water condensation. It would be good to put a frozen icepack. regards PowerPac Question : Inquiry for the item from ang***Apr 25, 2019 Two additional pcs for $10, x delivery? Can't you just put them inside the box? Or do something, and not charge for delivery? Answer :* [Re] Inquiry for the item from ang**** Hi Yes of course. Sorry for not clarifying. if you have a current order, Just let us know and we will include together with your current order to save on shipping. But additional pcs have to via paynow. As hope you understand we do not place it online for sale. It based on individual customer's enquires. regards PowerPac Question : Inquiry for the item from ang***Apr 25, 2019 Are you able to provide more ice packs? Answer :* [Re] Inquiry for the item from ang**** 2 free provided with each set. You can let us know should you want additional at a charge of 2pc/$10 Excluding delivery charge. regards PowerPac Question : Inquiry for the item from be3***Apr 21, 2019 Is there a container to put lots of ice in the fan? Answer :* [Re] Inquiry for the item from be3**** Hi Yes, as per photo attached.in the box 2: 6L water Tank drawer. Beside the 2 ice pack provided. you can add additional more ice. But do note to include some water. as the water draw via water condensation. regards PowerPac Question : [Re] Inquiry for the item from be3**** Ok. Thank you Answer : [Re] Inquiry for the item from be3**** Hi, thanks for your support. Regards, PowerPac Question : Inquiry for the item from jov***Apr 21, 2019 Hi seller, For the sleeping mode how loud will it be? Answer :* [Re] Inquiry for the item from jov**** Hi For noise level is based in individual. You might want see review regards PowerPac Question : Inquiry related delivery from ngl***Apr 19, 2019 Hi, can I self collect the fan tomorrow if order today. What is your opening hours on Saturday. Answer :* [Re] Inquiry related delivery from ngl**** Hi Sorry for late reply. All self collection can be collected straightaway Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon regards PowerPac Question : Inquiry for the item from pre***Apr 19, 2019 Hi, Is there an option to switch off the ionizer? Answer :* [Re] Inquiry for the item from pre**** Hi Is built in. No buttons to off/on regards PowerPac Question : Inquiry for the item from Sma***Apr 19, 2019 Hi there, Pls advise whether the ionizer can be turned off. Thanks. Answer :* [Re] Inquiry for the item from Sma**** Hi Is built in. No buttons to off/on regards PowerPac Question : Inquiry related delivery from 235***Apr 18, 2019 Dear Sir/Mdm, If I place an order, can item arrived by 22 April 19? Answer :* [Re] Inquiry related delivery from 235**** Hi So sorry we could not confirm. We processed next working day all order. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. PowerPac Question : Inquiry related delivery from gra***Apr 17, 2019 Hi seller, If place order today, item can receive on 20 April? Thanks Answer :* [Re] Inquiry related delivery from gra**** Hi we doubt as it the holiday. Unless you opt for self collection, whereby Sat we are open. Cause Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. regards PowerPac Question : Inquiry for the item from max***Apr 15, 2019 Does this product able to set timing? Answer :* [Re] Inquiry for the item from max**** Hi No timer. regards PowerPac Question : Inquiry related return and exchange from lee***Apr 10, 2019 Cart no : 126177983 Order No: 293566493 ordered iFan -PowerPac Evaporative Air Cooler (IF7310) on 6 April 2019. Item was delivered on 10 April 2019 morning today. Tested and found the fan motor is not working, water pump and swing function is working. Require to exchange new working item or refund. Please advise. Answer :* [Re] Inquiry related return and exchange from lee**** Hi Peter We have processed to our CS and they will contact you to arrange an exchange regards PowerPac Question : Inquiry for the item from wiz***Apr 06, 2019 Does this items comes with remote control and using infra or.radio frrg remote as I am trying also to intergrate with home automation Google Answer :* [Re] Inquiry for the item from wiz**** Hi, this item come with hand held remote control only. Thank you Regards, PowerPac Question : Inquiry for the item from sab***Mar 31, 2019 Possible to remove this and clean the dust? Answer :* [Re] Inquiry for the item from sab**** Hi Not removable. You may use a brush, duster or vacuum to clean the dust. regards PowerPac Question : Inquiry for the item from yok***Jan 04, 2019 Hi, May I know where is the 2 ice pads? Does it comes with it? Or I have to purchase it? Answer :* [Re] Inquiry for the item from yok**** Hi Could you kindly open the 6L Drawer Water Tank (02) as shown in photo. The 2 ice pads is inside it. Question : [Re] Inquiry for the item from yok**** My apologies for the late reply. Thank you. I found the items. Answer : [Re] Inquiry for the item from yok**** Thank you and happy Chinese new year regard PowerPac Question : Inquiry from tan***Jan 15, 2019 Great disappointment Ice packs not in the water tank.. Kept saying there is... Listing includes free gift... Kept saying promo over.. It does not honour Answer :* [Re] Inquiry from tan**** Hi, We have post the ice pack and free gift. Please be patience the parcel mail is on the way. Thanks PowerPac Question : Inquiry from che***Jan 14, 2019 Secret Inquiry Answer :* [Re] Inquiry from che**** Secret Inquiry Question : Inquiry related delivery from tan***Jan 10, 2019 It is misleading to show in website item comes with free Xmas gift 12.12. Later claim over and delivery without free gift. Neither is item complete. No ice packs in water tank. Case for CASE Yet, Singapore trusted brand. Answer :* [Re] Inquiry related delivery from tan**** Sorry for the inconvenience, we will get back to you. Thanks Question : Inquiry related delivery from tan***Jan 10, 2019 Website listing on 6 Jan indicated purchase comes with free gift. Now seller delivered without free gift. Claim promotion over and invoice does not state. However, at my end both purchase otder and delivery notice indicates comes with free gift. We are still settling the matter. Does seller honour its commitments? Or check the delivery before sending out? No ice pack either. Kept saying there is. I have opened the water tank. No ice pack. Please resolve this. I have not confirmed delivery. Answer :* [Re] Inquiry related delivery from tan**** It is disappointing and annoying as it takes time to resolve this. Can seller show better service level? First time purchase. Still resolving. My impression of this brand?? Question : [Re] Inquiry related delivery from tan**** It is disappointing and annoying as it takes time to resolve this. Can seller show better service level? First time purchase. Still resolving. My impression of this brand?? Answer : [Re] Inquiry related delivery from tan**** How would I know there is free gift unless is stated when I made the purchase? Which I factor in while .among the purchase at $89.90? Question : [Re] Inquiry related delivery from tan**** Already answered inquiry. If you have another any question, please contact to us. Question : Inquiry related delivery from tan***Jan 09, 2019 No free gift and ice pack as indicated during purchase order. Disappointed. Takes up time to contact. Ready to return item. Answer :* [Re] Inquiry related delivery from tan**** Hi Ice pack is placed inside the 6L drawer water tank. Please open and see The date 6 Jan you make the order the free gift is already over and finish on 3rd Jan.. Your order and when purchased of invoice does not state as well. regards PowerPac Question : [Re] Inquiry related delivery from tan**** Check again Answer : [Re] Inquiry related delivery from tan**** Already answered inquiry. If you have another any question, please contact to us. Question : Inquiry related cancel and refund from tan***Jan 08, 2019 Hi.. Is it energy efficient? Answer :* [Re] Inquiry related cancel and refund from tan**** I wish to cancel my order if it is not energy efficient Question : [Re] Inquiry related cancel and refund from tan**** Hi Customer, This Ifan is energy efficiency, your order is already ship out. Thanks for purchasing with us. regards PowerPac Answer : [Re] Inquiry related cancel and refund from tan**** So low electricity consumption? Question : [Re] Inquiry related cancel and refund from tan**** Yes customer, this Ifan is energy efficiency low electricity comsumption. Thanks PowerPac Answer : [Re] Inquiry related cancel and refund from tan**** Thanks again Question : [Re] Inquiry related cancel and refund from tan**** You are welcome. Question : Inquiry related delivery from tan***Jan 08, 2019 Hi.. Is it energy efficient? Answer :* [Re] Inquiry related delivery from tan**** Hi, It is energy efficiency. PowerPac Question : Inquiry related delivery from zin***Dec 26, 2018 Secret Inquiry Answer :* [Re] Inquiry related delivery from zin**** Secret Inquiry Question : Inquiry for the item from gla***Dec 23, 2018 How to clean this type of fan/inner blades or no cleaning required? Answer :* [Re] Inquiry for the item from gla**** Hi Vacuum or brush would do nicely Thank you PowerPac Question : Inquiry from 240***Dec 21, 2018 I ordered 3 cooler set but I did not receive any free gifts??? I had chosen hairdryer. Are you going to send me? Answer :* [Re] Inquiry from 240**** Hi The free gifts are packed inside IF7310. Could you kindly open each individual box and you will see your expected gifts. Thank you PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Extension Socket Extension Cord Power 3-5 Way 3M with Dual USB Power(PP133U PP134U PP135U) Item Q&A	Question : Inquiry for the item from ongjudyFeb 27, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from ongjudy Secret Inquiry Question : Inquiry for the item from fiFeb 21, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from fi Secret Inquiry Question : [Re] Inquiry for the item from fi Secret Inquiry Answer : [Re] Inquiry for the item from fi Secret Inquiry Question : [Re] Inquiry for the item from fi Secret Inquiry Answer : [Re] Inquiry for the item from fi Secret Inquiry Question : [Re] Inquiry for the item from fi Secret Inquiry Answer : [Re] Inquiry for the item from fi Secret Inquiry Question : [Re] Inquiry for the item from fi Secret Inquiry Question : Inquiry for the item from chgong3Feb 18, 2021 Does the back of the socket have holes for wall mounting? Answer : [Re] Inquiry for the item from chgong3 This series model do not have Question : Inquiry for the item from icNov 25, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from ic Secret Inquiry Question : [Re] Inquiry for the item from ic Secret Inquiry Answer : [Re] Inquiry for the item from ic Secret Inquiry Question : Inquiry for the item from mac***Nov 29, 2019 the Dual USB Power(PP135U) Can it be used to charge the mobile phone / power bank directly? Answer :* [Re] Inquiry for the item from mac**** It have 2 USB port. regards Question : [Re] Inquiry for the item from mac**** I know there are two USB port. What I need to know is, Can it be used to charge the mobile phone / power bank directly? Answer : [Re] Inquiry for the item from mac**** Can directly use. regards PowerPac Question : Inquiry related delivery from wol***Jul 16, 2019 May I know how long delivery will take? Able to reach by 25 Jul (thur) if i place order tomorrow, 17 Jul? Thanks! Answer :* [Re] Inquiry related delivery from wol**** Hi for you current order, we will process tomorrow. All orders are process daily. It should reach you in couple working days. And should be before 25th regards PowerPac Question : Inquiry for the item from and***Jun 26, 2019 Hi, any warranty? Answer :* [Re] Inquiry for the item from and**** Hi, We have 2 Years Local (Singapore) warranty , Please use E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. Thank you. Question : [Re] Inquiry for the item from and**** try to use e-warranty online but ask for product no and serial no,, where to find Answer : [Re] Inquiry for the item from and**** Product no: PP135U Serial for extension , please place 0000 regards PowerPac Question : Inquiry for the item from Fen***Jun 29, 2019 Whats the dimensions (Length and breadth) of the socket? Answer :* [Re] Inquiry for the item from Fen**** Approximately 36x7cm regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Steamboat Induction Cooker with Stainless Steel Pot With Overheat Protection (PPIC887) Item Q&A	Question : Inquiry for the item from geksiangtanFeb 27, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from geksiangtan Secret Inquiry Question : Inquiry related delivery from Carol_NgchoFeb 09, 2021 Hi seller, can it be delivered on Thursday if order today? Answer : [Re] Inquiry related delivery from Carol_Ngcho We will process every working day morning. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : [Re] Inquiry related delivery from Carol_Ngcho We need it to receive by Thursday so self collection will be better? Answer : [Re] Inquiry related delivery from Carol_Ngcho would be safer. But do note we be closed 3pm tomorrow. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Thank you Powerpac Question : [Re] Inquiry related delivery from Carol_Ngcho I want this... can self collect? Answer : [Re] Inquiry related delivery from Carol_Ngcho There’s no self collection option for PPIC833? Question : [Re] Inquiry related delivery from Carol_Ngcho hi we open the self collection. so sorry for the confusion But we are open till 3pm tomorrow. Just to inform you. Answer : [Re] Inquiry related delivery from Carol_Ngcho Tomorrow is the last day of work for your before CNY? Question : [Re] Inquiry related delivery from Carol_Ngcho Tomorrow is the last day of work for your before CNY? Answer : [Re] Inquiry related delivery from Carol_Ngcho Tomorrow What’s time open? Question : [Re] Inquiry related delivery from Carol_Ngcho yes.we have updated our banner Question : Inquiry for the item from kerropi_sgJan 28, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from kerropi_sg Secret Inquiry Question : Inquiry for the item from daveJan 24, 2021 How long is the power cable? For boiling water, can it auto shut after 15min? Answer : [Re] Inquiry for the item from dave no auto shut. only overheat protection. power cable approx 1.3M Question : Inquiry for the item from y_joanneDec 24, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from y_joanne Secret Inquiry Question : Inquiry for the item from replyjessicaDec 11, 2020 Hi, can it boil the water for about 12-14 min and shut off itself? Thanks Answer : [Re] Inquiry for the item from replyjessica Hi, it can boil water but can't auto shut off. Thanks Question : Inquiry for the item from jeffreymok71Nov 05, 2020 Is it cannot put any pot? Thanks Answer : [Re] Inquiry for the item from jeffreymok71 Hi Jeffrey. if u referring to the question product: PPIC887 , is cannot. Or are you referring to your own orders? U have to let us know the product model. regards Question : Inquiry for the item from jeffreymok71Oct 31, 2020 Can put any pot? Thanks Answer : [Re] Inquiry for the item from jeffreymok71 you can purchased the ceramic cooker whichh use any pots regards Question : [Re] Inquiry for the item from jeffreymok71 I buy PPIC880 and PPIC832 ,is it can use any pot?my order is 330483912 and 330483913 Answer : [Re] Inquiry for the item from jeffreymok71 Yes it is suitable for any pots. (PPIC880 & PPIC832): Suitable for use with any types of pots and pans Thank you for your support regards Question : [Re] Inquiry for the item from jeffreymok71 Ok,I already order,thanks Answer : [Re] Inquiry for the item from jeffreymok71 thank you for support regards' Question : Inquiry for the item from anneSep 13, 2020 Hi seller this Induction cooker is it can use any pot. Please advise. Thank you Answer : [Re] Inquiry for the item from anne No this cannot If you want any pot, either PPIC833 or PIC831 https://www.qoo10.sg/item/POWERPAC-PROMO-POWERPAC-CERAMIC-COOKER-ANY-POT-2000-WATTS-PPIC833/586845396 https://www.qoo10.sg/item/POWERPAC-POWERPAC-CERAMIC-COOKER-INFRARED-COOKER-ANY-POT-2000-WATTS-PPIC831/654949678 Question : Inquiry related return and exchange from linjoyce810Sep 12, 2020 Any warranty ? Answer : [Re] Inquiry related return and exchange from linjoyce810 2 years local (motor) warranty regards Question : Inquiry related return and exchange from jacquelinelim2001Sep 03, 2020 Secret Inquiry Answer : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Question : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Answer : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Question : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Answer : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Question : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Answer : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Question : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Answer : [Re] Inquiry related return and exchange from jacquelinelim2001 Secret Inquiry Question : Inquiry for the item from wenz1013Aug 26, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from wenz1013 Secret Inquiry Question : Inquiry for the item from kellyyee05Jul 29, 2020 Do u have stock? Answer : [Re] Inquiry for the item from kellyyee05 yes. all on sale are instock. We will process every working day morning. Thereafter all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thank you and regards PowerPac’ Question : Inquiry for the item from zio***Jul 03, 2020 Does the cooker give out a very loud noise when cooking? Answer :* [Re] Inquiry for the item from zio**** hi it will give the normal induction cooker motor sound. regards Question : [Re] Inquiry for the item from zio**** Understand it is not silent but is it considerably loud? Answer : [Re] Inquiry for the item from zio**** we do not know each individual tolerance level of loudness. if you want based, we do not find it loud. regards Question : Inquiry for the item from jen***Jun 10, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from jen**** Secret Inquiry Question : Inquiry for the item from Cal***May 26, 2020 Can I use other stainless pot on the induction heat cooker？ Answer :* [Re] Inquiry for the item from Cal**** hi recommend usage for the provided pot. if you want use for any pots, we recommend our ceramic cooker ( any pots) regards Question : Inquiry for the item from mrs***May 17, 2020 Does it hvauto cut off Answer :* [Re] Inquiry for the item from mrs**** yes. have overheat proteition regards Question : Inquiry related delivery from eve***Jan 20, 2020 Hi if I place the order today when can I receive the item? Answer :* [Re] Inquiry related delivery from eve**** Hi we hope ti reach you by Thursday too. As per stated, your item is in transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : [Re] Inquiry related delivery from eve**** hi i have placed the order yesterday my order number is Order no. 313076611. has it been sent out? if not can i come to collect today at your changi store? Answer : [Re] Inquiry related delivery from eve**** Hi as per replied. it already As per stated, your item is in transit to the dispatch center. and can't self collection if not choosen cause then it be. double order send to you. regards PowerPac Question : [Re] Inquiry related delivery from eve**** Ok I understand thank you. Hopefully the item can arrive before Thursday. Answer : [Re] Inquiry related delivery from eve**** Hi Thank you. But from our side is already preparing at the Distribution Center stated. From our past customer records, you should get it tmr or thursday regards PowerPac Question : [Re] Inquiry related delivery from eve**** Hi thank you for the fast shipping. I tested without the pot but cannot off the induction stove when I press the off button. I will try again with the pot again then see if can turn it off when I press the power button. Thank you. Answer : [Re] Inquiry related delivery from eve**** Please kindly try with the pot. At times it need the weight censor. regards PowerPAc Question : Inquiry related delivery from jun***Dec 23, 2019 Hi, if I choose store pickup and I make my purchase today, can I pick up the item on 24 dec morning? Answer :* [Re] Inquiry related delivery from jun**** Hi yes. 24 December we are open . Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry related delivery from chn***Dec 10, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from chn**** Secret Inquiry Question : [Re] Inquiry related delivery from chn**** Secret Inquiry Answer : [Re] Inquiry related delivery from chn**** Secret Inquiry Question : [Re] Inquiry related delivery from chn**** Secret Inquiry Question : Inquiry for the item from nig***Oct 15, 2019 Hi seller. Is this able to use with any pot? Be it pans, ceramic pot/pans etc Answer :* [Re] Inquiry for the item from nig**** Hi,this is Induction cooker can only use selected stainless steel pot ( in set come with free stainless steel pot ) But if you look for any pot can use one need to use ceramic cooker, for your reference. Thank you Question : Inquiry for the item from cow***Jul 23, 2019 Hi, i recently purchase this induction, however after using a couple of times, it keep showing error E3, may if i can send in for repair under warranty? Answer :* [Re] Inquiry for the item from cow**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Question : Inquiry for the item from 211***Jul 07, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from 211**** Secret Inquiry Question : Inquiry related delivery from tan***Jun 30, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from tan**** Secret Inquiry Question : Inquiry related return and exchange from mla***Apr 06, 2019 Firstly, you delivered a damaged product. Arranged 1:1 exchange with your admin. Deliberately waited at home for this but your man never turn up! Poor QC and VERY BAD after sale service! Pls contact me ASAP! Answer :* [Re] Inquiry related return and exchange from mla**** Hi We are sorry for this. We just received news this morning he was jammed and unable to send over. Our CS is contacting you. regards Question : [Re] Inquiry related return and exchange from mla**** Gosh! You only received the news on the next working day. Something is wrong internally yeah? A courtesy call to customer would be appreciated! In conclusion, PowerPac has poor QC, very bad post sale customer service and messy internal communication and SOP. 😡😡😡 Answer : [Re] Inquiry related return and exchange from mla**** As replied to a PM and in the hotline: Hi. we have received information from our CS. On Saturday, our deliveryman tried contacting to confirm before going over. apologies but our deliveryman will make a call before arriving. as his delivery schdule is packed and he need confirmed before heeding doen. Now our CS is trying to contact you. But either it was hung up or not picked up. Please let us know how we are able to contact you. Question : [Re] Inquiry related return and exchange from mla**** 1. Why was there a need for your delivery man to call me to confirm the delivery schedule when the appt was arranged and confirmed with your HQ or CS one day before for a 1:1 exchange at certain timing? 2. Your delivery man never called me. Not even a courtesy call when he couldn’t make it. I waited at home for 4 hours! 3. I’m not a CS like you to attend to every call. I was in a meeting. Unless you made prior arrangement with me that you are going to contact me on a particular day at certain timing, then I will be there to attend to your call or even meet you in person. 4. Admit your mistake. That’s the least you can do. Not to find excuse or even tried to put the blame on the customer. 5. Find solution. Look at ways to improve. LOUSY company! Answer : [Re] Inquiry related return and exchange from mla**** Exchange completed Question : Inquiry for the item from mla***Mar 29, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from mla**** Secret Inquiry Question : Inquiry related delivery from Hun***Feb 28, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from Hun**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Ceramic Cooker Steamboat (Any Pot) 2000 Watts (PPIC833) Item Q&A	Question : Inquiry for the item from geksiangtanFeb 27, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from geksiangtan Secret Inquiry Question : Inquiry related delivery from Carol_NgchoFeb 09, 2021 Hi Seller, Can buy and self collection by Thursday? Answer : [Re] Inquiry related delivery from Carol_Ngcho hi we open the self collection. so sorry for the confusion But we are open till 3pm tomorrow. Just to inform you. Question : Inquiry for the item from jenny_ng76Feb 06, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from jenny_ng76 Secret Inquiry Question : Inquiry related delivery from tanchingching79Feb 06, 2021 Secret Inquiry Answer : [Re] Inquiry related delivery from tanchingching79 Secret Inquiry Question : Inquiry for the item from eu_sgJan 15, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from eu_sg Secret Inquiry Question : Inquiry for the item from domJan 14, 2021 How to register for the 2 year warranty? Answer : [Re] Inquiry for the item from dom you can either send back the warranty card OR easily register online at https://onlinesvc.powerpac.com.sg For the receipt, can screen shot your account card or the email order. Just ensure the Order ID is captured. regards Question : Inquiry for the item from cck0231Dec 29, 2020 is this product NON electromagnetic? ANY pot mean NON flat bottom pot? i want to buy electric stove BUT it CANNOT be electromagnetic Answer : [Re] Inquiry for the item from cck0231 with infrared heat source u need base. else you can't even stable it Note is ceramic cooker Question : Inquiry related delivery from Dor***Jun 15, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Dor**** Secret Inquiry Question : Inquiry from She***Jan 05, 2020 Hi,It is my second time use this product.But it is only used for several minutes then suddenly no any display is on cooker panel.l want to know how to claim warranty.Thank you. Answer :* [Re] Inquiry from She**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry from She**** Thanks a lot. Answer : [Re] Inquiry from She**** Thank you for your pateince regards PowerPac Question : Inquiry for the item from aga***May 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from aga**** Secret Inquiry Question : Inquiry for the item from lai***Apr 20, 2019 When will the stock be back? Answer :* [Re] Inquiry for the item from lai**** Hi We can't confirm. . But you can consider PPIC832 or PPIC880. As the new stock for PPIC833 will not come with free pot. Maybe for only special occasion like CNY. Else new stocks for ceramic all does not have free pot PowerPac Question : Inquiry related return and exchange from mea***Mar 29, 2019 Hi! The free pot is very low quality, it came with dents and screw partially screwed in... Answer :* [Re] Inquiry related return and exchange from mea**** Hi So sorry to hear. We will highlight to our factory. regards PowerPac Question : [Re] Inquiry related return and exchange from mea**** Is it possible to exchange it? Answer : [Re] Inquiry related return and exchange from mea**** You can proceed to our office for an exchange: Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours: Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from wph***Mar 05, 2019 Hi, can the free pot be used for frying or only for soup? Answer :* [Re] Inquiry for the item from wph**** Hi yes it can be for frying as well. regards PowerPac Question : Inquiry from jos***Feb 26, 2019 Ordee 290560854 Need to register on line for warranty Pls send me official receipt I need to receive via email so I can upload the receipt on line Thanks Josephine Answer :* [Re] Inquiry from jos**** Hi Josephine. As attached the official receipt. The order completetion receipt buyer received from qoo10 would do nicely too. Thank you for your support regards PowerPac Question : [Re] Inquiry from jos**** Thanks Pls send to my email or call me as I do not know how to forward this PDF to my email Answer : [Re] Inquiry from jos**** Can call me as it does not allow me to type my email Josephine 97987348 Question : [Re] Inquiry from jos**** If you are using by handphone. You can just screen shot to upload it. If you meant our warranty page, the email column is working fine. regards PowerPac Answer : [Re] Inquiry from jos**** Noted, thanks Question : [Re] Inquiry from jos**** Thank you regards PowerPac Question : Inquiry for the item from 240***Feb 26, 2019 Hi, is this an Induction cooker and can be used only with Induction marked pots and pan? Thanks Answer :* [Re] Inquiry for the item from 240**** Hi This is ceramic cookers. You can look at PPIC848 or PPIC887 if you want induction regards PowerPac Question : Inquiry for the item from chu***Feb 22, 2019 What is the difference between your cook model number 833 and 880? I only see the control panel is no the same. Why 880 is more expensive? Answer :* [Re] Inquiry for the item from chu**** Hi its actually the same price. But due to the release of the newly improvised PPIC833, this promo price is only give to qoo10 for a limited time period/once sold out. Thank you PowerPac Question : Inquiry for the item from 235***Feb 19, 2019 Hi Seller, may I know how does it operate? Using 3 pins plug? Thanks Answer :* [Re] Inquiry for the item from 235**** Hi Yes it via 3 pin plug. Thank you PowerPac Question : [Re] Inquiry for the item from 235**** Thanks Seller Answer : [Re] Inquiry for the item from 235**** Welcome. have a nice day regards PowerPac Question : Inquiry for the item from Lin***Feb 12, 2019 May I ask whr is the serial no for the pot? I wanted to register my warranty Answer :* [Re] Inquiry for the item from Lin**** Hi You could look under the ceramic cooker a silver label sticker for the serial number. For the pot, our warranty is cover motor working condtion but not due to usage of wear and tear on the pot. Thank you regards PowerPac Question : Inquiry related delivery from lex***Feb 10, 2019 Order today can receive on Tuesday? Answer :* [Re] Inquiry related delivery from lex**** Hi, the item is delivery by Qxpress, it will take about 3-4 days for delivery. Thank you. Regards, PowerPac Question : Inquiry for the item from min***Feb 05, 2019 Can it be used with happy call pan? Answer :* [Re] Inquiry for the item from min**** Hi As we understand happy call pan will come with label if induction friendly. Do kindly check your pan if able. thank you PowerPac Question : [Re] Inquiry for the item from min**** Because you posted any pots and pan so im asking if happy call brand will works. So you mean i still have to find pan/pot that support induction? Answer : [Re] Inquiry for the item from min**** Hi In reply to your question on a specific brand. Happy Call have many double pans which are not induction friendly, inclusive of their Hard Anodized Ceramic Pots are not induction capable. In short for Happy Call, they have quite a few models are not induction friendly at all. Thus hope you understand in protecting your own pan, you have to double check as well. regards PowerPac Question : [Re] Inquiry for the item from min**** So you mean in general, regardless of any brand. We have to get those induction pot or pan? Ceramic/ porcelain pots can be used? Answer : [Re] Inquiry for the item from min**** . Question : Inquiry for the item from soo***Feb 08, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from soo**** Secret Inquiry Question : [Re] Inquiry for the item from soo**** Secret Inquiry Question : Inquiry for the item from suu***Feb 07, 2019 Hi, what is the size of the free pot? Answer :* [Re] Inquiry for the item from suu**** Hi It can fil approx 2.5L to max 3.5L Thank you PowerPac Question : Inquiry for the item from jon***Feb 03, 2019 Where is your service center for warranty servicing ? Answer :* [Re] Inquiry for the item from jon**** Hi Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours: Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon regards PowerPac Question : Inquiry for the item from jon***Feb 03, 2019 Warranty is one or two years ? Answer :* [Re] Inquiry for the item from jon**** Hi 2 years warranty regards PowerPac Question : Inquiry related delivery from sam***Feb 03, 2019 Hi seller, can i check how long is the delivery lead time if i order today? Thanks Answer :* [Re] Inquiry related delivery from sam**** Hi Our office just open today and we have processed the item for qoo10 collection. We are unable to determine the exact time and date as all delivery is handled by qoo10.. But it should take a couple working days. Hope for your understanding regards PowerPac Question : Inquiry for the item from had***Feb 02, 2019 May I know how soon is the delivery if I order now? Answer :* [Re] Inquiry for the item from had**** Hi Our office just open today We are unable to determine the exact time and date as all delivery is handled by qoo10.. But it should take a couple working days. Hope for your understanding regards PowerPac Question : Inquiry related delivery from j33***Feb 02, 2019 Hi, are you open on monday? Thx Answer :* [Re] Inquiry related delivery from j33**** Hi Our office just open today after the CNY holiday Hope for your understanding regards PowerPac Question : Inquiry related delivery from 239***Feb 02, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from 239**** Secret Inquiry Question : Inquiry from car***Feb 01, 2019 Hi, I have just received the item today. Do I need to send the warranty or can register online? Or is it already done? Answer :* [Re] Inquiry from car**** Hi, you can mail the warranty cord or you can log in to www.powerpac.com.sg to register online. Thank you. Regards, PowerPac Question : Inquiry for the item from cri***Feb 01, 2019 Hi, can I pay cash on delivery? Answer :* [Re] Inquiry for the item from cri**** Hi For self collection system, you have to pay via qoo10 then come collect. Thank you regards PowerPac Question : Inquiry for the item from ann***Feb 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ann**** Secret Inquiry Question : Inquiry for the item from ser***Jan 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ser**** Secret Inquiry Question : Inquiry for the item from nor***Jan 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from nor**** Secret Inquiry Question : Inquiry related delivery from lir***Jan 30, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from lir**** Secret Inquiry Question : Inquiry related delivery from ser***Jan 30, 2019 If I order now can u deliver to me by Sat 2 feb? Need to use on 3feb Answer :* [Re] Inquiry related delivery from ser**** Hi We can't confirm as qoo10 handle all delivery. And this is the pre holiday season. We would recommend self collection for your case. Thank you regards PowerPac Question : Inquiry for the item from iry***Jan 30, 2019 Hello , I can’t apply the 8% off , please help. Answer :* [Re] Inquiry for the item from iry**** Hi Sorry the 8% can't be used for special exclusive promo. And should you be getting it, please kindly ensure u kindly tick the dropbar the CNY Promo free gift : FREE stainless steel pot with cover regards PowerPac Question : Inquiry related delivery from alo***Jan 30, 2019 If I buy now, can I recevied it by Friday? Answer :* [Re] Inquiry related delivery from alo**** Hi We could not guarantee as this is the pre holiday season. And as qoo10 handled the delivery, thus we can't give you a confirmed date and time. Thank you PowerPac Question : Inquiry for the item from yan***Jan 30, 2019 What are the differences between 833 n 832? Thanks Answer :* [Re] Inquiry for the item from yan**** Hi Its no difference except PPIC833 comes with a free stainless steel pot now. And this promo including of free stainless steel pot is ONLY exclusive to qoo10. Currently left 7 quantities. and once sold out, there won't be anymore regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Vacuum Cleaner Wet and Dry Item Q&A	Question : Inquiry for the item from sashayukikomeFeb 23, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from sashayukikome Secret Inquiry Question : [Re] Inquiry for the item from sashayukikome Secret Inquiry Answer : [Re] Inquiry for the item from sashayukikome Secret Inquiry Question : Inquiry related delivery from 97165070aJan 14, 2021 Hello I would like to order this. Estimated when will arrive ? So I can ask someone to be at home to wait Answer : [Re] Inquiry related delivery from 97165070a We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from ispree_ispreeDec 20, 2020 Hi will you recommend one with blower function or without? Answer : [Re] Inquiry for the item from ispree_ispree It depends on individual user whether this function is needed regards' Question : Inquiry for the item from yvonnelee415Nov 17, 2020 Hi. Are any of these 3 recommended to wash carpet and blow dry the carpet? Answer : [Re] Inquiry for the item from yvonnelee415 is receommended for suction, not for wash. recommended wash carpet go professional. regards Question : Inquiry for the item from jamest_07Oct 02, 2020 Hi Seller, For PowerPac Wet and Dry Vacuum Cleaner 1200 Watts (PPV1500), does it has a blower function? Answer : [Re] Inquiry for the item from jamest_07 No. If want blower function, please take PPV1300 or PPV2500 regards Question : [Re] Inquiry for the item from jamest_07 Thanks Answer : [Re] Inquiry for the item from jamest_07 thank you and have nice day regards Question : [Re] Inquiry for the item from jamest_07 Hi Seller, for PPV1300 instruction not clear, 1) can the hepa filter use on wet mode or need to remove before using? 2) what is the black sponge for? can advise how to use it? Answer : [Re] Inquiry for the item from jamest_07 Hepa Filer is used for dry mode Black sponge is when use on wet mode. you have to change. regards Question : [Re] Inquiry for the item from jamest_07 Thanks for the updates. Answer : [Re] Inquiry for the item from jamest_07 thank you and have a good weekend. Question : Inquiry for the item from candyOct 05, 2020 When to buy inside paper bag. Answer : [Re] Inquiry for the item from candy Actually the paper bag is not necessary. But should you wish get any part or accessories All accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from koalaownsOct 04, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from koalaowns Secret Inquiry Question : Inquiry from qlllisaSep 18, 2020 I did my purchase and realise the flexible pipe and the mini suction is missing .. is it not included or a overlook at your side? Answer : [Re] Inquiry from qlllisa please open the body. itpacked insides Question : Inquiry for the item from qlllisaSep 18, 2020 I did my purchase and realise the flexible pipe and the mini suction is missing .. is it not included or a overlook at your side? Answer : [Re] Inquiry for the item from qlllisa please open body. its pack inside. Question : Inquiry for the item from SMAug 24, 2020 Hi, Do the PPV1500 and PPV1300 have HEPA filter? Is HEPA filter removable for cleaning? Thanks Answer : [Re] Inquiry for the item from SM YEs both have hepa filter and is removable. regards Question : [Re] Inquiry for the item from SM Which one PPV1500 or PPV 1300 has more powerful suction? Answer : [Re] Inquiry for the item from SM PPV1500 is stronger of them 2. regards PowerPac Question : Inquiry for the item from SMAug 24, 2020 Hi, Do we need to put bag in PPV1500 to collect the dust/water? Thanks Answer : [Re] Inquiry for the item from SM PPV1500 have no bag.. regards Question : [Re] Inquiry for the item from SM Hi, so the dust / water is collected in the body of the vacuum? How to dispose of dust and clean? Thanks Answer : [Re] Inquiry for the item from SM as normal . just wash the body. regards Question : Inquiry for the item from alex_57875Aug 04, 2020 Hi where to buy new filter? Answer : [Re] Inquiry for the item from alex_57875 Do note all accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from Poo***Jun 04, 2020 To vacuum the aircon drainage pipe, is there a fitting attachment to connect to the typical 13-16mm inner diameter aircon pvc drainage pipe outlet? If no, may I ask where can I find such a substitute connecting tube from aircon pipe outlet to your vacuum cleaner inlet? Answer :* [Re] Inquiry for the item from Poo**** we have photo description and stated the products specification any additional piping. u can enquire from hardware shop or technical. Question : Inquiry for the item from 448***Apr 15, 2020 Hi just ti check if i pace order today,when can i get d stock?and how long is d warranty tq Answer :* [Re] Inquiry for the item from 448**** Warranty 2 years local (motor) warranty We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : [Re] Inquiry for the item from 448**** Noted,thank you for ur update Answer : [Re] Inquiry for the item from 448**** Thanks for the support. Question : Inquiry related delivery from Tay***Apr 12, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Tay**** Secret Inquiry Question : Inquiry for the item from yin***Mar 22, 2020 Hi seller, When will you have stk for wet & dry 800w? Answer :* [Re] Inquiry for the item from yin**** Hi, it would be mid April. regards PowerPac Question : [Re] Inquiry for the item from yin**** This one suitable for carpet? Answer : [Re] Inquiry for the item from yin**** Hi yes. PPV1300 and PPV1500 is suitable for carpet; Question : Inquiry related delivery from Sng***Jan 20, 2020 if order today can deliver by tomorrow? Answer :* [Re] Inquiry related delivery from Sng**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from how***Jan 01, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from how**** Secret Inquiry Question : Inquiry for the item from cox***Dec 25, 2019 PowerPac iVac Vacuum Cleaner 1400 watts (PPV1400), can this product vacuum or use on wet stuff like water or liquid etc? pls advice Answer :* [Re] Inquiry for the item from cox**** no. Please get those that are stated wet and dry if you should wish this function regards PowerPac Question : Inquiry for the item from yan***Oct 05, 2019 My vaccum spoiled, can I buy for a replacement hose? Answer :* [Re] Inquiry for the item from yan**** You can buy from our office. please call our office before heeding down to confirm if stock is available regards Question : [Re] Inquiry for the item from yan**** Can I have yr office no. And address? Answer : [Re] Inquiry for the item from yan**** Hi, our office address is No 5 Changi South Lane #03-01 Singapore 486045, office number is 62149555. Thank you. Question : Inquiry for the item from 240***Aug 07, 2019 Hi may i know for WET & DRY VACUUM CLEANER 1200 WATTS (PPV1500) ? how often require replacement of filter ? how much is cost of HEPA filter ? thks for yr reply Answer :* [Re] Inquiry for the item from 240**** Hi $12. regards PowerPac Question : Inquiry for the item from 237***Jun 27, 2019 Hi Seller Could I fill up the cleaner with water so that all dirts are collected in the cleaner and easily pour away. Answer :* [Re] Inquiry for the item from 237**** Yes, but we do not recommend this usage at all for the model vacuum. Though we understand some vacuum have this function. regards Question : Inquiry for the item from woa***Mar 01, 2019 Hi i cant use the vaccum van u sent me manual only have noise but not picking up the dust Answer :* [Re] Inquiry for the item from woa**** Hi we do not understand your question. Please emphasis. And what would be order number. P/s: should it be under warranty , you can bring down to our service centre for a check regards PowerPac Question : Inquiry for the item from 235***Jan 26, 2019 hello! may i ask if you sell additional filter? Answer :* [Re] Inquiry for the item from 235**** Hi yes $12 for additional filter regards PowerPac Question : [Re] Inquiry for the item from 235**** thanks! how can i go about buying the filter only? is there a link? Answer : [Re] Inquiry for the item from 235**** Hi We are sorry, we do not place the accessories online . You can either 1. buy directly from our office. 2 Let us know if ok via Paynow and opt for delivery with extra cost of delivery $4 3. If you have another ongoing/coming qoo10 order with us, let us know order number and we can pack together once the addiotnal filter is paid via pay now. Thank you PowerPac Question : [Re] Inquiry for the item from 235**** Hi! I am sorry for late reply. I am ok to pay via paynow + $4. Plesse advise details for 1 piece of filter Answer : [Re] Inquiry for the item from 235**** Hi Thank you. Could you kindly pay now total $16 to 88663366 Can we kindly confirm again the model is PPV1500 And let us know once completed with your contact number and mailing address Thank you PowerPac Question : [Re] Inquiry for the item from 235**** Hi, it's done:) model is correct. Address is Joanna Yong 733 Yishun Avenue 5 04-362 Singapore 760733 Number is 92726551 Answer : [Re] Inquiry for the item from 235**** Hi Joanna Thank you We ave processed to our customer service and they will send out asap. They or external courier will notified you on the delivery status. regards PowerPac Question : Inquiry for the item from jot***Jan 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jot**** Secret Inquiry Question : [Re] Inquiry for the item from jot**** Secret Inquiry Answer : [Re] Inquiry for the item from jot**** Secret Inquiry Question : [Re] Inquiry for the item from jot**** Secret Inquiry Answer : [Re] Inquiry for the item from jot**** Secret Inquiry Question : [Re] Inquiry for the item from jot**** Secret Inquiry Answer : [Re] Inquiry for the item from jot**** Secret Inquiry Question : [Re] Inquiry for the item from jot**** Secret Inquiry Answer : [Re] Inquiry for the item from jot**** Secret Inquiry Question : [Re] Inquiry for the item from jot**** Secret Inquiry Question : Inquiry for the item from chi***Jan 02, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Answer : [Re] Inquiry for the item from chi**** Secret Inquiry Question : [Re] Inquiry for the item from chi**** Secret Inquiry Question : Inquiry for the item from ann***Jan 06, 2019 Hi, Any of the vacuum comes with blower function? Thanks. Answer :* [Re] Inquiry for the item from ann**** Hi PPV1300 and PPV1500 have the blower function Thank you PowerPac Question : Inquiry related delivery from and***Jan 03, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from and**** Secret Inquiry Question : Inquiry for the item from ene***Dec 22, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from ene**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182) Item Q&A	Question : Inquiry for the item from MelFeb 26, 2021 Hi,do u sell replacement pot for the 1.1L ? Answer : [Re] Inquiry for the item from Mel All accessories and parts are only available for sales via our office warehouse You can call before heeding down to check for availability. +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from queenaddictFeb 09, 2021 Hi, may I know know PPMC708 will be back in stock? Answer : [Re] Inquiry for the item from queenaddict no shippning schedule at the moment. sorry regards' Question : Inquiry for the item from HappyBirdysJan 23, 2021 Hi, when PPMC181 will be restock. Answer : [Re] Inquiry for the item from HappyBirdys sorry at the moment. no shipping information schedule regards Question : Inquiry for the item from shirley1976Jan 19, 2021 When the PPMC708 will restock? Answer : [Re] Inquiry for the item from shirley1976 Hi its currently only exclusive to our online powerpac website and our official Shoppe PowerPac. You can go over there But stocks are low and might sold out soon regards] Question : Inquiry for the item from Pinkie_n_e_brainJan 16, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from Pinkie_n_e_brain Secret Inquiry Question : Inquiry for the item from tmy238Jan 09, 2021 I wl like to buy the 3.5 litre steamboat with 2 compartments. Pl let me know when we can order this? Thanks Rgds Answer : [Re] Inquiry for the item from tmy238 hi this is only avaailbe exclusive to our shopee mall or our own website. regards Question : Inquiry for the item from hier90Dec 31, 2020 Dear Sir/Madam, I'm interested steamboat of 2 compartments. May I know is the product has include warranty service? Thank you. Answer : [Re] Inquiry for the item from hier90 2 years local (motor) warranty regards Question : [Re] Inquiry for the item from hier90 Ok, thanks Answer : [Re] Inquiry for the item from hier90 thank you. regards Question : Inquiry for the item from candiesbarJan 05, 2021 Hi, when will you restock the 2 compartment steamboat pot? Answer : [Re] Inquiry for the item from candiesbar hi sorry at the moment that is exclusive to shopee only or our powerpac website. you can get it from either these 2 site. regards Question : Inquiry for the item from sheauyun18Jan 05, 2021 Hi. For the 3.5L pot, can I take out the divider to make it to cook for one soup only? Answer : [Re] Inquiry for the item from sheauyun18 hi no. else the soap will not be fixed in their respective if removable. it is fixed regards Question : Inquiry for the item from sunshinebread_89Dec 11, 2020 Do you have the photos of the 3 types ceramic cooker ?? Which is good to have ?? Answer : [Re] Inquiry for the item from sunshinebread_89 we are only left with 2 ceramic and 2 induction. u can see compare all here: https://powerpac.com.sg/collections/induction-cooker Question : Inquiry for the item from nisalady911Sep 17, 2020 Ho Seller... For the Ceramic cooker (Any Pot) the are 3 types so which is the latest model. Can you advice which is the best please. Thnk you. Answer : [Re] Inquiry for the item from nisalady911 Actually they are almost the same except for style and is touch button or sensor. Just depends on individual liking and preference. regards Question : [Re] Inquiry for the item from nisalady911 Ok can you sent me actually pictures of the 3 types and their functions. The diagram at the site show nothing much. Thank you Answer : [Re] Inquiry for the item from nisalady911 please see photo details in listing Question : Inquiry for the item from kbAug 28, 2020 Hi, for the PPMC708 (PowerPac 3.5L Steamboat with 2 Compartments 1300W), what material is the outer pot/base made of? is it plastic? Answer : [Re] Inquiry for the item from kb Outer is metal. Not plastic regards Question : Inquiry for the item from nisalady911Aug 17, 2020 Hi... What are the differences between the three types of Ceramic Cooker (Any Pots)? And which is the Best among those three? I wish to buy but have not know which is best. Thank you. Answer : [Re] Inquiry for the item from nisalady911 Hi sorry we are left with PPIC833. actually they are almost the same except for style and is touch button or sensor. Just depends on individual liking and preference. regards Question : Inquiry for the item from tanfamily168Aug 10, 2020 May I know is the non stick coating for PPMC182 PFOA free? Thank you. Answer : [Re] Inquiry for the item from tanfamily168 it non sticker coating inner pan. Question : Inquiry for the item from guathongngAug 06, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from guathongng Secret Inquiry Question : Inquiry for the item from New***May 19, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from New**** Secret Inquiry Question : [Re] Inquiry for the item from New**** Secret Inquiry Answer : [Re] Inquiry for the item from New**** Secret Inquiry Question : Inquiry for the item from hwe***Jun 26, 2020 Hi, there's some faulty part. Please assist. Thank you. Answer :* [Re] Inquiry for the item from hwe**** Hi We have process to our CS and they will contact you to arrange the exchange date and time. Thank you for your patience and sorry for any inconvenience caused. regards PowerPac Question : Inquiry for the item from que***Jun 14, 2020 Hi, will you be restocking the 5L steamboat with 2 compartments soon? Answer :* [Re] Inquiry for the item from que**** you meant this: PowerPac 5L Multipurpose Steamboat pot & Cooker with Non-stick inner pot (PPMC718) it available. do click on listing regards Question : Inquiry related delivery from Lai***Jun 05, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from Lai**** Secret Inquiry Question : Inquiry for the item from Mic***May 31, 2020 For either the 1.1L and 3.5L, can I use my own stainless steel pot (of different sizes for different number of people) over the heating plate ? Answer :* [Re] Inquiry for the item from Mic**** please use the recommend given plate. Thank you regards Question : Inquiry for the item from kek***May 26, 2020 Hi Seller. I have abought a wok in Jan but was hospitalised soon after so i couldn't registered for warranty. Please advise asap! Appreciate! Answer :* [Re] Inquiry for the item from kek**** Please respond thanks Question : [Re] Inquiry for the item from kek**** where did you got the item from? Answer : [Re] Inquiry for the item from kek**** I just called your office. I bought it here off cos through same listing. Thanks Question : [Re] Inquiry for the item from kek**** you still can register but receipt is needed . We will based the warranty time on the receipt regards Answer : [Re] Inquiry for the item from kek**** Thank u Question : [Re] Inquiry for the item from kek**** welcome Question : Inquiry for the item from car***May 24, 2020 Hi is your 2.5L pot is only come with stainless pot? Can change to non stick inner pot? Or do you have anything non stick inner pot bigger than 1.1 L but smaller than 3.5L? Answer :* [Re] Inquiry for the item from car**** all as listed regards Question : Inquiry for the item from wee***May 14, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from wee**** Secret Inquiry Question : [Re] Inquiry for the item from wee**** Secret Inquiry Answer : [Re] Inquiry for the item from wee**** Secret Inquiry Question : Inquiry for the item from shi***May 14, 2020 Hi, where is the serial number for induction cooker? I had contacted your customer service on another shopping platform on 10th May, till date 14th May, no response from powerpac at all. Please be responsible. I need to submit for warranty. Thanks. Answer :* [Re] Inquiry for the item from shi**** where did you got from the item? which shopping platform? Question : [Re] Inquiry for the item from shi**** Shoppeee Answer : [Re] Inquiry for the item from shi**** They will reply you from there.. Question : Inquiry for the item from ser***May 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ser**** Secret Inquiry Question : Inquiry for the item from ker***May 14, 2020 Hi I would like to know if you will have the 4.8L PPEC813 soon ? Answer :* [Re] Inquiry for the item from ker**** hi sorry we have no schedule for it from the management. do see our other model Question : Inquiry for the item from chi***May 14, 2020 Hi do u sell 1.1L steambot cooker for pot only? Answer :* [Re] Inquiry for the item from chi**** subject to avaliabilty and directly from our office only. Please call our office when the covid is over to check if available before heeding down to buy regards Question : Inquiry for the item from cam***May 07, 2020 What is the free bbq plate Answer :* [Re] Inquiry for the item from cam**** please see attached Question : Inquiry for the item from cry***May 05, 2020 Hi i order 3.5L steamboat and make payment via paylah. Money have been deducted but no confirmation of order given. Can advice asap? Cause i need this by Saturday. Thanks! Answer :* [Re] Inquiry for the item from cry**** What is your order? We never had this issue. Please check with qoo10. cause we proceeed by order only. Question : [Re] Inquiry for the item from cry**** Have contact them and get the refund accordingly. Thanks for your kind reply! Appreciate! Answer : [Re] Inquiry for the item from cry**** welcome and Stay safe Question : Inquiry for the item from dps***May 05, 2020 Hi, if I order the item today, when I will receive the item? Answer :* [Re] Inquiry for the item from dps**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from kir***May 03, 2020 Hi seller, is the inner pot of PPMC718 removable for washing? Answer :* [Re] Inquiry for the item from kir**** hi not able regards PowerPac Question : Inquiry for the item from ice***Apr 28, 2020 Do u still carry in PPMC-181 2L cooker? Answer :* [Re] Inquiry for the item from ice**** Hi at the moment no schedule on shipping date. You can consieder our other model thank you PowerPAc Question : Inquiry related delivery from ewa***Apr 27, 2020 I have previously ordered an air fryer from your company and it has not been delivered yet. I intend to purchase a steamboat appliance now and I understand that there is free shipping for purchase above $60. How do I go about ordering it then? Please let me know if u need my previous order number. Thanks! Answer :* [Re] Inquiry related delivery from ewa**** Hi sorry we can't combined it ourself. When you cart out, you need cart out together. That the system. So sorry Your item is already the the hub. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry related delivery from jos***Apr 27, 2020 May I know how long it takes to deliver if I place order now? Answer :* [Re] Inquiry related delivery from jos**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry related delivery from cel***Apr 22, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from cel**** Secret Inquiry Question : Inquiry for the item from jus***Apr 22, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from jus**** Secret Inquiry Question : Inquiry for the item from ire***Apr 19, 2020 Can use this pot to braise meat ? Answer :* [Re] Inquiry for the item from ire**** Yes. you do have to monitor though regards Question : Inquiry related delivery from yeo***Apr 14, 2020 Hi Do u still have delivery now Answer :* [Re] Inquiry related delivery from yeo**** Rest assure, operations are running as usual. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from can***Apr 12, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from can**** Secret Inquiry Question : Inquiry related delivery from for***Apr 06, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from for**** Secret Inquiry Question : [Re] Inquiry related delivery from for**** Secret Inquiry Answer : [Re] Inquiry related delivery from for**** Secret Inquiry Question : Inquiry for the item from sam***Apr 08, 2020 Hi how long would the delivery take now? Do u all still do store pick up? Answer :* [Re] Inquiry for the item from sam**** replied top previous thread Question : Inquiry related delivery from viv***Mar 31, 2020 Hi, If order today can get by this friday? Answer :* [Re] Inquiry related delivery from viv**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from hsu***Mar 28, 2020 Hi seller, PPMC181 - will you be stocking up this 2L model? Thanks. Answer :* [Re] Inquiry for the item from hsu**** Hi currently we do not have any information on the scheduled date from our management. Do kindly consider our other models or the PPMC181 regards PowerPac Question : Inquiry for the item from han***Mar 19, 2020 PPMC585 - is pot removable for washing? Answer :* [Re] Inquiry for the item from han**** hi cannot remove. Tks u Question : Inquiry for the item from dam***Feb 27, 2020 I have bought this 1.1L multi cooker recently, yesterday after use, wash the pot, not sure what the issue, stain not able to wash off but after closer look, seem coating came off. Answer :* [Re] Inquiry for the item from dam**** Hi May we know what did you use to scrub/wash the pot regards PowerPac Question : [Re] Inquiry for the item from dam**** I use normal dishwasher sponge, never scrub at all. Answer : [Re] Inquiry for the item from dam**** any update Question : [Re] Inquiry for the item from dam**** You can bring to our office and we will change for you. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Answer : [Re] Inquiry for the item from dam**** Need to bring the whole set or just the pot? What else i need to bring to proof? Question : [Re] Inquiry for the item from dam**** If its just the pot, you can just bring the pot. You can show your receipt purchase from qoo10 from your phone to our CS customer. regards PowerPAc Question : Inquiry for the item from van***Feb 22, 2020 Hi, is the pot of 5L steamboat removable? Thnx. Answer :* [Re] Inquiry for the item from van**** HI, Model : PPMC708 5L inner pot able to remove. Thank you Question : [Re] Inquiry for the item from van**** Thnx. Answer : [Re] Inquiry for the item from van**** Thank you Question : Inquiry related delivery from erw***Feb 15, 2020 hello what is your operating hours for self collect? Answer :* [Re] Inquiry related delivery from erw**** We are here, 5 Changi South Lane #03-01 Singapore 486045. operating hours will be Monday to Friday 8.30 am to 5.30 pm and Saturday 8.30 am to 1.00 pm, Just walk in and let our staff at your service. Thank you. Question : Inquiry for the item from ang***Feb 05, 2020 I HAVE SENT YOU EMAILS WITH PICTURES TO SHOW THE DEFECTS FOUND ON THE POT THAT I RECEIVED YESTERDAY AND STILL WAITING FOR YOUR REPLY. PLS RESPOND ASAP . Answer :* [Re] Inquiry for the item from ang**** . Question : [Re] Inquiry for the item from ang**** PLEASE REPLY ASAP ON WHEN IT WILL BE EXCHANGED ? Answer : [Re] Inquiry for the item from ang**** Do see screenshot. Please avoid sending multiple chatboxs thread. We place a fullstop here to close this thread. do see your other threads conversation that you have send to check for reply . Question : Inquiry related delivery from 246***Jan 23, 2020 Hi, I would like to order PPEC813. May I know will your office/warehouse be open tomorrow and the operating hours? Otherwise if I opt for delivery, when is the ETA to receive? Answer :* [Re] Inquiry related delivery from 246**** sorry we are not open tomorrow. We be open on 28th Jan onwards We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry related delivery from eli***Jan 22, 2020 When will i received if i order now Answer :* [Re] Inquiry related delivery from eli**** We will process every working day morning. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry related delivery from dev***Jan 19, 2020 Hi, if i were to shop this today, will i be able to get the item before 23rd Jan? Answer :* [Re] Inquiry related delivery from dev**** We will process every working day morning Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry related delivery from ler***Jan 18, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from ler**** Secret Inquiry Question : Inquiry for the item from cok***Jan 17, 2020 Hi seller. Just want to know how heavy is PPMC182 (1.1 liter) and PPMC282 (3.5 liter)? Answer :* [Re] Inquiry for the item from cok**** PPMC182 approx 2.1kg PPMC282 approx 2.7kg regards PowerPac Question : Inquiry for the item from tin***Jan 16, 2020 Is the 2in1 steamboat and BBQ pot inner pot removable? Answer :* [Re] Inquiry for the item from tin**** yes it is. it is interchangeable between the 2 plates. removable. regards PowerPac Question : [Re] Inquiry for the item from tin**** Is this removable also? Answer : [Re] Inquiry for the item from tin**** Hi the photo PPMC728 is not removable. regards PowerPac Question : Inquiry for the item from jin***Jan 15, 2020 Hi may i know what is the difference between ppic832 and 880? Lastly, if i order now, possible to receive by Friday? :) Answer :* [Re] Inquiry for the item from jin**** 880 touch sensor 832 sensor We will process every WORKING day (morning). Thereafter kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. regards PowerPac Question : [Re] Inquiry for the item from jin**** Thank you for the quick reply. In that case do you have a retail store? Answer : [Re] Inquiry for the item from jin**** Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : [Re] Inquiry for the item from jin**** Thank you. Noted. So if i buy now i can self collect right? Stock avail for Ppic832 and lamp ppc480? Answer : [Re] Inquiry for the item from jin**** Sry i meant ppic832 and ppc480 (ceiling lamp) Question : [Re] Inquiry for the item from jin**** Hi yes. Both are instocks. Yes once buy now can self collection straight away. Our CS will assist you regards PowerPAc Question : Inquiry related delivery from chr***Jan 15, 2020 Hi, how long will delivery take? If I order today, when is the earliest I can receive? Thanks Answer :* [Re] Inquiry related delivery from chr**** Hi We will process every working day morning But do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from Fio***Jan 15, 2020 When will restock for 2.5L ? Answer :* [Re] Inquiry for the item from Fio**** Hi it just went out of stock, thereafter we do not have schedule for next new shipment. Would you want consider other models? Thank you PowerPac Question : Inquiry for the item from sha***Jan 13, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sha**** Secret Inquiry Question : [Re] Inquiry for the item from sha**** Secret Inquiry Answer : [Re] Inquiry for the item from sha**** Secret Inquiry Question : [Re] Inquiry for the item from sha**** Secret Inquiry Answer : [Re] Inquiry for the item from sha**** Secret Inquiry Question : [Re] Inquiry for the item from sha**** Secret Inquiry Question : Inquiry for the item from sha***Jan 13, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sha**** Secret Inquiry Question : Inquiry for the item from fer***Jan 13, 2020 Hi, PPMC728, what’s the capacity for shabu pot? Answer :* [Re] Inquiry for the item from fer**** Hi about 1L regards PowerPac Question : Inquiry for the item from ooi***Jan 11, 2020 Come with free BBQ plate ? So 1 pot, plus 1 grill plate , right? Answer :* [Re] Inquiry for the item from ooi**** Yes, but pot and grill plate cannot use in the same time. Thank you Regards Question : Inquiry for the item from cyb***Jan 11, 2020 Hi Seller! Can I use the 1.1L Multi-cooker Pot for steaming rice/fish/eggs? Thanks! Answer :* [Re] Inquiry for the item from cyb**** Hi, you may use for steam also. Please make sure add some water in the pot before steam. Thanks Regards Question : Inquiry for the item from lyn***Jan 09, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from lyn**** Secret Inquiry Question : Inquiry for the item from kar***Jan 08, 2020 PowerPac 3.5L Steamboat & Multi Cooker (PPMC787) This model able to take out the inner pot and wash ? Answer :* [Re] Inquiry for the item from kar**** Hi for PPMC787 not able to take out the inner pot. regards PowerPac Question : Inquiry for the item from stu***Jan 06, 2020 Hi, May I ask PowerPac Induction Cooker Steamboat with Stainless Steel Pot (PPIC887) is how many litres? Can feed how many ppl at one time? Next, That 5L pot got yuan Yang pot anot? Regards, Steff Answer :* [Re] Inquiry for the item from stu**** PPIC887, pot is aprox 2.5L. Do gauge by self as feed how many people is subjective. And we do not have 5L Yuan Yang pot regards Question : Inquiry for the item from gms***Jan 01, 2020 Do you have 3.5liter pot? i dont want the yuan yang type Answer :* [Re] Inquiry for the item from gms**** Hi yes we do. Do see attached. And choose the one you keen on on the options. regards PowerPac Question : [Re] Inquiry for the item from gms**** The inner pot can be remove to wash? What is the warranty period? Do u have the dimensions? Answer : [Re] Inquiry for the item from gms**** I want a bigger pot cater for 8 ppl Question : [Re] Inquiry for the item from gms**** The image u give was only 2litre, it can’t cater for 8ppl Answer : [Re] Inquiry for the item from gms**** Sorry we don't understand. There is option to choose. You can see the side for the option of different steamboat you wanted. regards PowerPac Question : Inquiry for the item from mis***Dec 11, 2019 Hi, do u sell the inner pot only? Can buy from online? Answer :* [Re] Inquiry for the item from mis**** No online. Inner pot is subject to availability. You can call office to check before heeding down to buy. Thank you Question : Inquiry for the item from chu***Dec 07, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from chu**** Secret Inquiry Question : [Re] Inquiry for the item from chu**** Secret Inquiry Answer : [Re] Inquiry for the item from chu**** Secret Inquiry Question : Inquiry for the item from ada***Dec 06, 2019 Hi, if I order now. Will I receive tomorrow? Answer :* [Re] Inquiry for the item from ada**** You can opt self collection. We We will process every WORKING day (morning). Thereafter kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from jen***Nov 29, 2019 May I know what is the diameter of the inner pot for the 1.1L size. Tq Answer :* [Re] Inquiry for the item from jen**** The diameter of the pot is 30cm x 30cm with 1.1litres. Thanks Question : [Re] Inquiry for the item from jen**** But indicate overall dimension is only 24cm, so for 1.1L the diameter can’t be 30cm bigger than overall size ?? Answer : [Re] Inquiry for the item from jen**** Ya, what about the 2L size how big is the diameter of the inner pot and its depth. Thank you. Question : [Re] Inquiry for the item from jen**** 2L is approx 29cm x 18cm 1L is approx 24cm x 16cm regards PowerPac Answer : [Re] Inquiry for the item from jen**** Thank Seller, Had placed order on 29Nov2019 for both size; looking forward to the delivery of my products. Btw is does the product come with warranty? Question : [Re] Inquiry for the item from jen**** Hi, Thank you. We process tomorrow morning within 1 working day. Thereafter qoo10 will come take the item and it should reach you in 1-2 working days. And yes ,, product come with 24 years local (motor) warranty. You canjust submit the card that will be in the box or just submit online. regards Question : Inquiry for the item from bub***Nov 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from bub**** Secret Inquiry Question : Inquiry for the item from sha***Nov 01, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from sha**** Secret Inquiry Question : Inquiry for the item from mag***Oct 10, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from mag**** Secret Inquiry Question : [Re] Inquiry for the item from mag**** Secret Inquiry Answer : [Re] Inquiry for the item from mag**** Secret Inquiry Question : Inquiry for the item from Mai***Oct 09, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from Mai**** Secret Inquiry Question : Inquiry for the item from 261***Sep 17, 2019 Hi, Is this electrical plug same as Australia plug? Thank uou Answer :* [Re] Inquiry for the item from 261**** This is local 3 pin plug. You can double check against your Australia plug regards Question : Inquiry for the item from ggl***Sep 09, 2019 Can the BBQ plate be used direct on gas stove top? Answer :* [Re] Inquiry for the item from ggl**** Hi not recommended Please use for the designated purpose. regards PowerPac Question : Inquiry for the item from sla***Sep 01, 2019 Hi seller, there are 2 choices of model. 1.1L & 2 L. . Does the 2L serves the same purpose n also free BBQ plate. Thanx. Answer :* [Re] Inquiry for the item from sla**** Hi yes. it is and does. The difference is the size and capacity. Thank you PowerPac Question : Inquiry for the item from har***Sep 01, 2019 Hi seller, What's the differences between the 2 models? Thanks Answer :* [Re] Inquiry for the item from har**** Hi Difference is size, capacity 100 watts difference. regards PowerPac Question : Inquiry related delivery from inz***Jun 16, 2019 May i know how long does it take to be delivered to sg address? Answer :* [Re] Inquiry related delivery from inz**** We process daily. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. Question : Inquiry from 240***Jun 07, 2019 Hi How do we use PowerPac coupon? Thanks Jo Answer :* [Re] Inquiry from 240**** Hi for this product? it under timesale, special promotion. Coupon not applicable regards Question : Inquiry for the item from lax***Jun 07, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from lax**** Secret Inquiry Question : Inquiry for the item from don***Jun 07, 2019 Hi, When will have the $9.90 promotion again? Please kindly revert back to me. Thanks Answer :* [Re] Inquiry for the item from don**** No. That is a support from qoo10. won't have that promo. regards PowerPac Question : Inquiry for the item from han***May 21, 2019 Hi what is the length of cable for 1L & 2L? Answer :* [Re] Inquiry for the item from han**** Both the same at approximately 105cm regards PowerPac Question : Inquiry for the item from yan***May 17, 2019 2L multi cooker model comes w free BBQ plate? Price 19.90 plus 3? Thanks Answer :* [Re] Inquiry for the item from yan**** Hi yes both 1.1 and 2 L come with the free BBQ plate. And yes. $19.90 for 1.1L +$3 for the 2L. You may want see the Purchase with purchase as well. Add on for other items. The price is exclusive to qoo10 only till 23 May regards PowerPac Question : [Re] Inquiry for the item from yan**** I am confused by 3 models for ceramic cooker. U recommend which model? See attached screenshot why i cannot download PowerPac shop discount coupon? Thanks Answer : [Re] Inquiry for the item from yan**** Why no free delivery for this item? I see oven toaster 19.90 w free delivery. Thanks Question : [Re] Inquiry for the item from yan**** Hi The voucher you show have to spend minimum $30 this time. And then can be used for 2nd time before 2019.05.31. and the 2nd time, you can get immediately $5 off min spend $10. But we have special 10% for qoo10 only. and prices for our products are special for qoo10 this time. Between PPIC832 and PPIC880, PPIC880 is improvised designe with soft touch. the buttons all are more simplified and design wise more clean cut. PPIC831 is our latest model. is Infrared technology with no high frequency Come with one FREE BBQ grill rack If you are on budget wise, we recommend either PPIC832 or PPIC880. Thank you PowerPac Answer : [Re] Inquiry for the item from yan**** Why no free delivery for this item? I see oven toaster 19.90 w free delivery. Thanks Question : [Re] Inquiry for the item from yan**** Hi, it is depend on different promotion. Thank you. Regards, PowerPac Question : Inquiry for the item from yan***Apr 24, 2019 2 litre pot still selling? Where's the link? Thanks Answer :* [Re] Inquiry for the item from yan**** Hi Yes we are still selling do kindly see the link https://www.qoo10.sg/item/POWERPAC-PROMO-POWERPAC-2L-MULTI-COOKER-STEAMBOAT-POT-WITH-FREE-BBQ-PLATE-NON/645540949 regards PowerPac Question : [Re] Inquiry for the item from yan**** Please ask mgt to offer 19.90 again. Thanks Answer : [Re] Inquiry for the item from yan**** 19.90 for 2 litre promotion to start again soon? Thanks Question : [Re] Inquiry for the item from yan**** Sorry we are unable to confirm. Thank you for your support. Question : Inquiry for the item from Sma***Mar 20, 2019 Hi there, May I know what is the inner pot made of? Please advise the material of nonstick layer too. Thanks. Answer :* [Re] Inquiry for the item from Sma**** Hi inner pot made of aluminium coated with food grade non stick coating regards PowerPac Question : Inquiry for the item from yan***Jan 25, 2019 Capacity is 2 or 1.1 litre? U replied to question few days ago 1.1 but buyers reviews box show 2 litre. Promo price 19.90 coming up? Thanks Answer :* [Re] Inquiry for the item from yan**** We have 2 sizes. Promo price is purely for 1.1L and still ongoing at another listing. Question : Inquiry for the item from yan***Jan 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from yan**** Secret Inquiry Question : Inquiry for the item from sha***Jan 09, 2019 Hi, what is the size for the pot? how many litres? Thanks Answer :* [Re] Inquiry for the item from sha**** 2019-01-09 13:48:51 Hi Customer, The diameter of the pot is 30cm x 30cm with 1.1litres. Thanks PowerPac Question : Inquiry for the item from sha***Jan 09, 2019 Hi, what is the size for the pot? how many litres? Thanks Answer :* [Re] Inquiry for the item from sha**** Hi Customer, The diameter of the pot is 30cm x 30cm with 1.1litres. Thanks PowerPac Question : Inquiry related delivery from iva***Dec 30, 2018 If today I ordered.. can I self-collect on Mon 31 Dec 2018? Answer :* [Re] Inquiry related delivery from iva**** Hi If self collect option, can collect straight away once ordered. Thank you regards PowerPac Question : Inquiry for the item from viv***Dec 25, 2018 Hi Seller, can I know when ur yuan Yang pot stocks replenish?? Answer :* [Re] Inquiry for the item from viv**** HI Next month will arrived. Approximately in about 2 weeks time Thank you PowerPAc Question : Inquiry from ang***Dec 23, 2018 Hi hi i have placed order for two can i add one more please. Thanks. But how do i add to the previius order Answer :* [Re] Inquiry from ang**** Hi Anna We are sorry, you have to order in a another bill. We/qoo10 system is unable to change the customer's order/quantities system. Hope for your understanding. regards PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Comfort Touch Garment Steamer Fabric Steamer with 45 sec fast start up time (PPIN619) Item Q&A	Question : Inquiry related return and exchange from helloFeb 24, 2021 Broken part Answer : [Re] Inquiry related return and exchange from hello u understand English? or you need Chinese? your photo shown is no broken parts. please take a video to show the claim Question : [Re] Inquiry related return and exchange from hello If you don't even check your product before selling it, you don't have the rights to be rude to your customers Answer : [Re] Inquiry related return and exchange from hello as your email is stated the same repeatedly despite asking. thus we enquire you need us type in Chinese. Ok we will proceed the return request. have a good day too. regards Question : Inquiry related return and exchange from helloFeb 24, 2021 Broken part Answer : [Re] Inquiry related return and exchange from hello u understand English? or you need Chinese? your photo shown is no broken parts. please take a video to show the claim Question : [Re] Inquiry related return and exchange from hello Your attitude rocks. Please see another picture of the completed (unbroken) parts and compare it. Answer : [Re] Inquiry related return and exchange from hello as your email is stated the same repeatedly despite asking. thus we enquire you need us type in Chinese. Ok we will proceed the return request. have a good day too. regards Question : Inquiry for the item from JenessieClaudeCottonGurlJan 19, 2021 Hi, may I know how many watts is this ? Answer : [Re] Inquiry for the item from JenessieClaudeCottonGurl as stated: Power 1420-1800W Question : Inquiry related delivery from Reina_kokoroOct 30, 2020 May I know if I order today, can I get the item tomorrow? Answer : [Re] Inquiry related delivery from Reina_kokoro You can self collect if you want within 24 hrs. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from Serena BanSep 18, 2020 May I know if tap water is suitable for use? Answer : [Re] Inquiry for the item from Serena Ban hi of course regards Question : Inquiry for the item from mui***Jul 10, 2019 Hi, I used it first time after 5 min using, it stop blow out any steam even though the water tank still have 1 quarter water, why? Answer :* [Re] Inquiry for the item from mui**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from 240***Jul 10, 2019 does it come with safety power auto off when overheated or water tank empty ? Answer :* [Re] Inquiry for the item from 240**** It have auto shut-off safety feature. regards PowerPac Question : Inquiry for the item from 240***Jun 10, 2019 hi may i know how heavy is item? is there descaling option setting? does it have wheels on bottom? thanks Answer :* [Re] Inquiry for the item from 240**** Hi,About 2kg , this steamer no descaling option setting with out wheels also. Thank you +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Mosquito killer trap insect Repellent (PP2211) Item Q&A	Question : Inquiry from JoelleFeb 20, 2021 Secret Inquiry Answer : [Re] Inquiry from Joelle Secret Inquiry Question : [Re] Inquiry from Joelle Secret Inquiry Answer : [Re] Inquiry from Joelle Secret Inquiry Question : [Re] Inquiry from Joelle Secret Inquiry Question : Inquiry for the item from ShipDec 03, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Ship Secret Inquiry Question : [Re] Inquiry for the item from Ship Secret Inquiry Answer : [Re] Inquiry for the item from Ship Secret Inquiry Question : [Re] Inquiry for the item from Ship Secret Inquiry Answer : [Re] Inquiry for the item from Ship Secret Inquiry Question : Inquiry for the item from mnatpreeyaOct 12, 2020 What I meant is can the bulbs be changed for this model? And do you sell bulbs? There is no instruction on how to change..I’m not asking for free bulbs Answer : [Re] Inquiry for the item from mnatpreeya Just remove the tray and unscrew the 2 screws. https://www.qoo10.sg/item/POWERPAC-POWERPAC-REPLACEMENT-TUBE-INSECT-KILLER-PEST-REPPLLER-MOSQUITOES/644918523 Question : Inquiry for the item from mnatpreeyaOct 11, 2020 Can change bulb? Mine overheated and fused and fused Answer : [Re] Inquiry for the item from mnatpreeya As stated Warranty cover machine issue, Replacement Tube are not included Question :* Inquiry for the item from golfingclubAug 08, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Answer : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : [Re] Inquiry for the item from golfingclub Secret Inquiry Question : Inquiry for the item from loveggsJul 22, 2020 Hi do u sell the replacement bulb for pp2211?? Answer : [Re] Inquiry for the item from loveggs Hi it's 4225 But its sold out at the moment. the new shipment is coming in in another 2 weeks time sorry for any inconvnenice caused. regards Question : [Re] Inquiry for the item from loveggs Thanks, can I check how much will the bulb be? Answer : [Re] Inquiry for the item from loveggs Hi its $7.30 for a pack of 2 You can add in notify me when available.. when in stock we will open quantities in all platform. https://powerpac.com.sg/products/6-watts-replacement-ultraviolet-tube-insect-killer-pest-repellent-and-mosquitoes-4225?_pos=1&_sid=17c191649&_ss=r regards PowerPac Question : Inquiry for the item from ric***Apr 18, 2020 Hi seller can help to advise what is the difference between pp2211 and on the picture below do this items also has the tray? Thank you. Answer :* [Re] Inquiry for the item from ric**** Hi, both model have tray and the different is .the size and coverage area. Thanks Question : [Re] Inquiry for the item from ric**** Hi seller i can't see the difference in the coverage area between both can play advice thank you Answer : [Re] Inquiry for the item from ric**** Hi, please check on the product details. Thanks +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Vacuum Cleaner Wet and Dry 1200 Watts (PPV1500) Item Q&A	Question : Inquiry for the item from michael_ngayFeb 20, 2021 Hi therr, is it possible to store pickup today if i make the purchase now? Answer : [Re] Inquiry for the item from michael_ngay as long it though and Qoo10 approved the funds through. you can come collect straightaways. Question : [Re] Inquiry for the item from michael_ngay Any of your stores or only changi? Answer : [Re] Inquiry for the item from michael_ngay all self collection is only via our office: Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from lyee787Sep 05, 2020 Can i use this to unclog air con drainage pipe? Answer : [Re] Inquiry for the item from lyee787 yes but the maintenance service by aircon people is still recommended. Clearing the pipe to to prolong the aircon maintenance regards PowerPac Question : Inquiry for the item from jl61007200Aug 14, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from jl61007200 Secret Inquiry Question : Inquiry from destrenelJul 25, 2020 Secret Inquiry Answer : [Re] Inquiry from destrenel Secret Inquiry Question : Inquiry related delivery from santhaaJul 22, 2020 Hi, cart number 137680741. May I know when will it be sent out? Answer : [Re] Inquiry related delivery from santhaa Hi your order of yesterday is packed today and ready for collection from QXpress later in the afternoon. you can see the update from your account shortly evening when they scan the item But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from poh***Jun 06, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from poh**** Secret Inquiry Question : [Re] Inquiry for the item from poh**** Secret Inquiry Answer : [Re] Inquiry for the item from poh**** Secret Inquiry Question : [Re] Inquiry for the item from poh**** Secret Inquiry Answer : [Re] Inquiry for the item from poh**** Secret Inquiry Question : Inquiry for the item from koh***May 21, 2020 Hi seller How can I order the extra filter online together with the vacuum Answer :* [Re] Inquiry for the item from koh**** additional accesssories is directly from our office/wareouse. The filter can use for a sufififncet time. IF required, you can call our office before heeding down to check on availably. regards Question : [Re] Inquiry for the item from koh**** How do we clear the dusk n dirt for this vacuum cleaner, Wash type or change bags?? Answer : [Re] Inquiry for the item from koh**** • Bagless as stated regards Question : Inquiry for the item from lel***Mar 25, 2020 hi, is this in-stock? if i order today, when will be the delivery? Answer :* [Re] Inquiry for the item from lel**** Hi yes. Instocks. we do not do preorder. Or we would place in our header. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from lel***Mar 25, 2020 hi, is this in-stock? if i order today, when will be the delivery? Answer :* [Re] Inquiry for the item from lel**** Hi yes. Instocks. we do not do preorder. Or we would place in our header. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry related delivery from von***Mar 11, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from von**** Secret Inquiry Question : [Re] Inquiry related delivery from von**** Secret Inquiry Question : Inquiry for the item from hki***Mar 10, 2020 When i on the vacuum, both vacuum and blow function activated together? how do i activate only 1 function at a time.? Answer :* [Re] Inquiry for the item from hki**** Hi yes. This is as normal. Is only should you want use which function, then plug the connector. regards PowerPAc Question : Inquiry for the item from 211***Mar 03, 2020 Hi, I just bought the vacuum and it works well. How do we clean the interior of the top lid? The underside of the top lid where the HEPA filter is attached can be rinsed with water from a hose safely? thanks. Answer :* [Re] Inquiry for the item from 211**** Hi use a damp cloth to wipe and let it dry naturally regards PowerPac Question : Inquiry for the item from ink***Dec 12, 2019 Hi, do you sell replacement hepa filters for this vacuum cleaner? If so, can I have the link? Thank you. Answer :* [Re] Inquiry for the item from ink**** Hi we do but we do not sell online. You can call our office to check on availability before heeding down. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from fio***Nov 24, 2019 Hi Seller, May I know can use to suck aircon pipe drainage? Thank you Answer :* [Re] Inquiry for the item from fio**** yes. applicable. regards Question : Inquiry from 212***Nov 19, 2019 Hi, I purchased this vacuum filter a couple of months ago and is fantastic. I would like to know how to purchase the spare HEPA filter, you previously stated that there is an option to a link to purchase the filter but I am unable to find it. Is the link still available or do I have to purchase it at your main website? Hope to hear from you soon and thanks. Charles Answer :* [Re] Inquiry from 212**** Hi, you need to proceed to our office for the spare parts required. Thank you Question : [Re] Inquiry from 212**** Thanks for your prompt reply, ok noted and have a nice day. Charles Question : Inquiry for the item from cha***Oct 15, 2019 Can it be used with detergent to clean/"wash" the dirty spots of the fabrics of sofa? Answer :* [Re] Inquiry for the item from cha**** HI, We do not recommend using this way to clean. Thank you Question : Inquiry for the item from geo***Sep 18, 2019 Hi, can I check if the ppv1500 vacuum be use for sucking out the aircon water through the piping? That mean to suck out the jelly stuck inside the piping together with water? Answer :* [Re] Inquiry for the item from geo**** This is for standard housecleaning. Able to do what was mentioned. But this is a 1200 watts, and great for weekly/monhtly cleaning maintainence of aircon. Should required a through cleaning process, you could enquire for professional servicing. regards Question : Inquiry related delivery from 262***Sep 14, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from 262**** Secret Inquiry Question : Inquiry related delivery from 262***Sep 14, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from 262**** Secret Inquiry Question : Inquiry for the item from chi***Sep 07, 2019 Dear Seller, How long do we need to replace Hepa Filter? What is the cost of the Hepa Filter? Due to wear and tear, the plastic hose may within a year. How much is the cost of the hose? Answer :* [Re] Inquiry for the item from chi**** Depending on your usage. Hepa Filter $12. Hose $15. regards PowerPac Question : Inquiry related delivery from lee***Sep 06, 2019 Order no. 303122230. Hi, pls assist to ship out early. Need it urgently. Answer :* [Re] Inquiry related delivery from lee**** As per stated, your item is in transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from jer***Aug 31, 2019 Hi, Kindly check with you for this model ppv1500, if use for water suction do I need to remove the HEPA filter?? Thanks Answer :* [Re] Inquiry for the item from jer**** Hi please do not remove the filter even when using for water suction regards PowerPac Question : Inquiry for the item from rea***Aug 29, 2019 Hi. How come when I use it to suck water. Water droplets will be flying our from the blower side. And water is seeping out from both clip of the vacuum. Is it normal? Answer :* [Re] Inquiry for the item from rea**** Hi, with you using have you take out the HEPA filtration ? Thank you Question : [Re] Inquiry for the item from rea**** No. Do I need to remove the hepa filter to use it for water? Answer : [Re] Inquiry for the item from rea**** Hi, Please do not remove hepa filter with using vacuum. Thank you Question : [Re] Inquiry for the item from rea**** ya. i did not remove the hepa filter. So back to my question. why Water droplets will be flying our from the blower side. And water is seeping out from both clip of the vacuum. Is it normal? Answer : [Re] Inquiry for the item from rea**** Hi Please kindly add some water . regards Question : Inquiry for the item from 233***Jul 06, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from 233**** Secret Inquiry Question : Inquiry for the item from aud***Jul 03, 2019 Hi Do you sell HEPA filter separately ? Possible to add as an option or a link as I want to place order together with the vacuum cleaner.. Answer :* [Re] Inquiry for the item from aud**** Hi. We have add in option below purchase page on HEPA filter for your reference. Thank you Question : Inquiry for the item from edd***Jul 02, 2019 got warranty Answer :* [Re] Inquiry for the item from edd**** 2 year local warranty regards PowerPAc Question : Inquiry for the item from bec***Jun 15, 2019 Do you sell spare dust filter? Answer :* [Re] Inquiry for the item from bec**** Yes, its $12 per filter. You can buy from our office. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Question : [Re] Inquiry for the item from bec**** I bought a vacuum cleaner in may but forgot to send/register the warranty card. Can I still do it now . Answer : [Re] Inquiry for the item from bec**** Hi yes, You can just date as accordingly when you brought it. We will still honour the warranty. You can submit online as well at: https://onlinesvc.powerpac.com.sg regards PowrePac Question : [Re] Inquiry for the item from bec**** Great. Thanks. Answer : [Re] Inquiry for the item from bec**** welcome PowerPAc Question : Inquiry for the item from mel***May 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from mel**** Secret Inquiry Question : Inquiry for the item from bec***May 21, 2019 Can vacuum be use on marble floor and terrazzo floor? Answer :* [Re] Inquiry for the item from bec**** yes not a problen regards PowerPAc Question : [Re] Inquiry for the item from bec**** Thanks Answer : [Re] Inquiry for the item from bec**** welcome and have a nice day PowerPac Question : Inquiry related delivery from ver***May 20, 2019 How long does it take to deliver Answer :* [Re] Inquiry related delivery from ver**** We process all order daily. As per tracking: Your item is in transit to the dispatch center. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. PowerPac Question : Inquiry for the item from nnl***May 04, 2019 Hi Seller My vaccum was breakdown yesterday. How can i use warranty service? please see my order attached photo, order on 2018 Jul 16. please advise for warranty service. thanks Answer :* [Re] Inquiry for the item from nnl**** Hi As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry for the item from lta***Apr 28, 2019 Like to check if got warranty Answer :* [Re] Inquiry for the item from lta**** Hi as in photo description. 2 years local warranty regards PowerPac Question : Inquiry for the item from chi***Apr 19, 2019 Can the item be used for hardwood/ floor vacuum n balcony cleaning besides aircon cleaning. Answer :* [Re] Inquiry for the item from chi**** Hi Hardwood can. We are not sure your meaning of balcony cleaning. Do emphasis Thank you PowerPac Question : [Re] Inquiry for the item from chi**** Can the machine use for floor cleaning on hardwood surface?? Answer : [Re] Inquiry for the item from chi**** Hi yes floor cleaning on hardwood surface not a problem regards PowerPac Question : Inquiry for the item from chr***Mar 31, 2019 Hello, Does this wet and dry vacuum require vacuum bags? Need to buy vacuum bag? Thank you. Answer :* [Re] Inquiry for the item from chr**** Hi No. it is bagless via Hepa Filter. thank you PowerPac Question : [Re] Inquiry for the item from chr**** But without a vacuum bag, would dirty water (from aircon) or dirt be blown out through the air outlet (blower)? Thank you. Answer : [Re] Inquiry for the item from chr**** Hi As there a HEPA filter for it. It will go through the hepa and go to the extreme bottom of the 10L dust container. Of couse as usual you have to clear the HEPA filter from time to time and empty the container after each use. regards PowerPac Question : Inquiry related delivery from jot***Feb 18, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from jot**** Secret Inquiry Question : [Re] Inquiry related delivery from jot**** Secret Inquiry Answer : [Re] Inquiry related delivery from jot**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac LED Circular Tube 15W Daylight (PPC218) Item Q&A	Question : Inquiry for the item from EllenFeb 19, 2021 Hi, for Powerpac lighting, if it is "Daylight" , does it mean cool white light or warm yellow light? Thank you Answer : [Re] Inquiry for the item from Ellen hi daylight is white light. regards
My Choice - PowerPac Multi cooker steamboat noodle cooker 1.0L with Stainless Steel Pot (MC165) Item Q&A	Question : Inquiry for the item from pinkprincessFeb 18, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from pinkprincess Secret Inquiry Question : Inquiry for the item from den***Jun 29, 2020 How to cook rice in the 1L cooker. Can put food directly on plastic steamer to steam? Answer :* [Re] Inquiry for the item from den**** do use rice cooker if want cook rice. Place water in bottom pot and you be able to siam the food directly Question : Inquiry for the item from car***Jun 25, 2020 Hi, may i know the steamer dimension (radius)? Answer :* [Re] Inquiry for the item from car**** Approx 12cm-14cm Question : [Re] Inquiry for the item from car**** Ok thank you Answer : [Re] Inquiry for the item from car**** . Question : Inquiry for the item from a.s***Nov 15, 2019 Hello may I ask if we can cook rice or porridge with this? Answer :* [Re] Inquiry for the item from a.s**** Hi, yes can but you need to look on it when it's cooking. Thank you Question : Inquiry for the item from 238***Jun 03, 2019 Hi seller, is it safe to wash the entire product? Or during washing, have to be careful not to wash until the electrical contact point? Answer :* [Re] Inquiry for the item from 238**** Yes, can wash entire product but yes as per all multi cooker of this kind have to slightly be careful. regards PowerPac
PowerPac Wireless Door Chime with Volume adjust and tone selector (PP3232) Item Q&A	Question : Inquiry for the item from jantch2009Feb 09, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from jantch2009 Secret Inquiry Question : [Re] Inquiry for the item from jantch2009 Secret Inquiry Answer : [Re] Inquiry for the item from jantch2009 Secret Inquiry Question : [Re] Inquiry for the item from jantch2009 Secret Inquiry Answer : [Re] Inquiry for the item from jantch2009 Secret Inquiry Question : [Re] Inquiry for the item from jantch2009 Secret Inquiry Answer : [Re] Inquiry for the item from jantch2009 Secret Inquiry Question : Inquiry for the item from jeanne.yqJul 20, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from jeanne.yq Secret Inquiry
PowerPac Electric Oven 30L with Rotisserie and convection functions 2 trays and wire mesh (PPT30) Item Q&A	Question : Inquiry for the item from yew210Feb 14, 2021 Hi, I just bought the item, may I know how to differentiate the function button? Which type to use which function. Sorry, I’m new user to it. Answer : [Re] Inquiry for the item from yew210 please kindly see the instruction Manuel. it does stated the function regards Question : [Re] Inquiry for the item from yew210 Sorry I accidentally throw away it. Could you teach me again. Tks Answer : [Re] Inquiry for the item from yew210 https://powerpac.com.sg/products/30l-electric-oven-with-rotisserie-and-convention-ppt30?_pos=1&_sid=7bcf24238&_ss=r you can click and download the IM regards Question : Inquiry related delivery from soh_bee_lingFeb 02, 2021 Hi, if I order today, when is the earliest delivery? Answer : [Re] Inquiry related delivery from soh_bee_ling Your item is in on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : 来自Tina wang 会员的商品咨询。Jan 26, 2021 Hi 请问你我买了45L powerpac oven 怎么用了6个月就坏了质量这么差吗？ Answer : [Re] 来自Tina wang 会员的商品咨询。 please use only one thread. Question : [Re] 来自Tina wang 会员的商品咨询。 ? Answer : [Re] 来自Tina wang 会员的商品咨询。 . Question : 来自Tina wang 会员的商品咨询。Jan 26, 2021 用了6个月坏掉 powerpac oven是不是有2年warranty? Answer : [Re] 来自Tina wang 会员的商品咨询。 Powerpac oven 质量这么差的吗？用6个月就坏了请问这个Powerpac oven 公司请回复???????? Question : [Re] 来自Tina wang 会员的商品咨询。 where and when you brought. we can't see your order. Please reply via your order form ELSE As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : Inquiry for the item from cutebengDec 30, 2020 I receive the item yesterday but without invoice and receipt. Can I have the proof of purchase for the warranty claim just in case my item is spoilt Answer : [Re] Inquiry for the item from cutebeng hi actually you use the qoo10 email or your qoo10 cart purchase invoice screen shot to submit. You can actually submitt online the warranty too at: https://onlinesvc.powerpac.com.sg regards Question : Inquiry for the item from michelleshim_mkJul 15, 2020 Dear seller, i would like to check and confirm for below: 1) what is the actual oven dimension pls? As the picture showned is different from what stated under the description. 2) does it have turning on/off Gunton for the fan? Looking forward to hear from you soon. Thanks Michelle Answer : [Re] Inquiry for the item from michelleshim_mk Sorry typo on /off function** Question : [Re] Inquiry for the item from michelleshim_mk 1) what is the actual oven dimension pls? As the picture showned is different from what stated under the description. Hi so sorry please based on the photo. 2) does it have turning on/off Gunton for the fan? Yes it does have Answer : [Re] Inquiry for the item from michelleshim_mk Hi seller, May i know when will the 45L be back in stock? Thanks Question : [Re] Inquiry for the item from michelleshim_mk PPT45 we do not have the confirmed schedule for arrival. But PPT48 coming soon early august Answer : [Re] Inquiry for the item from michelleshim_mk May i have the oven dimension for PPT48 pls? Question : [Re] Inquiry for the item from michelleshim_mk https://powerpac.com.sg/collections/oven/products/48l-electric-oven-with-1-sets-of-baking-tray-and-grill-rotisserie-and-convection-function-ppt48 Question : Inquiry related delivery from 233***Jul 03, 2020 Hi Seller, is this still available? If I order today, when can I receive? Answer :* [Re] Inquiry related delivery from 233**** Hi yes it is instock. you should received next week We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from jac***Jul 02, 2020 First time use, the oven get smoke. Temperature set on 220 degrees Celsiusto heat pizza for top n bottom. Can advise is it normal? Possible to do exchange? Answer :* [Re] Inquiry for the item from jac**** Hi first time use with smoke is normal. cause we have to oil it to set the motor smoothly during the shipping. u used it a couple times it be fine already. It applicable for most appliances motor. regards PowerPac Question : Inquiry for the item from ong***Jun 18, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from ong**** Secret Inquiry Question : [Re] Inquiry for the item from ong**** Secret Inquiry Answer : [Re] Inquiry for the item from ong**** Secret Inquiry Question : [Re] Inquiry for the item from ong**** Secret Inquiry Answer : [Re] Inquiry for the item from ong**** Secret Inquiry Question : [Re] Inquiry for the item from ong**** Secret Inquiry Question : Inquiry for the item from big***Jun 17, 2020 Hi there! How long is the warranty and how do we sign up for it? Where’s the service centre? :) Answer :* [Re] Inquiry for the item from big**** Hi 2 years local (motor) warranty you can either mail back the card or easily e registered at https://onlinesvc.powerpac.com.sg Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 10am-5pm Saturday: 10am-12noon regards Question : 来自pei***的退货/换货咨询。May 22, 2020 我的考箱岀烟 My house‘s oven trip, my house all electric trip at the same time. After I on the oven, don’t have light and smoking in my oven. This oven is first used after I brought from your. Can you exchange for me please? Please update to me as soon as possible. Thank you so much. Please call my contact 98594928 Ms.Leng Answer :* [Re] 来自pei***的退货/换货咨询。 please reply via your order Question :* Inquiry for the item from sin***May 16, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from sin**** Secret Inquiry Question : Inquiry for the item from jan***Apr 25, 2020 Hi... Can I ask when in stock again? Answer :* [Re] Inquiry for the item from jan**** Hi currently no shipping schedule as it just suddenly over surged on orders. Thus sold out. Sorry for the inconvenience caused. Question : [Re] Inquiry for the item from jan**** So no stock already? Answer : [Re] Inquiry for the item from jan**** sorry no stock for now regards Question : [Re] Inquiry for the item from jan**** Then when restock again Answer : [Re] Inquiry for the item from jan**** Then how Question : [Re] Inquiry for the item from jan**** You can add " notify me when available" When stocks come, all platform will open and you be notified. https://powerpac.com.sg/products/30l-electric-oven-with-rotisserie-and-convention-ppt30?_pos=1&_sid=41a296866&_ss=r Answer : [Re] Inquiry for the item from jan**** But I'm paid already Question : [Re] Inquiry for the item from jan**** Your question is confusing us. When you asked " Hi... Can I ask when in stock again?" we thought you want to repurchased. If u are saying on this current order. Please see screenshot. Your item is already delivered and received successfully So what is your question to us pertaining to? Answer : [Re] Inquiry for the item from jan**** Sorry Question : [Re] Inquiry for the item from jan**** I haven't received the oven yet Answer : [Re] Inquiry for the item from jan**** Bello Question : [Re] Inquiry for the item from jan**** Hello Answer : [Re] Inquiry for the item from jan**** Hi As stated, it already delived and received. As attached is the driver contact as wll. All delivery is by qoo10 deliver. Please call 66619100 for their delivery. Question : [Re] Inquiry for the item from jan**** Sorry Answer : [Re] Inquiry for the item from jan**** Send wrong message Question : [Re] Inquiry for the item from jan**** thread closed. Question : Inquiry related delivery from nan***Apr 13, 2020 Hi will there be any delay for the shipping due to Circuit breaker? Answer :* [Re] Inquiry related delivery from nan**** And also will there be any restock for 45L? Question : [Re] Inquiry related delivery from nan**** Hi, we are currently still don't have the schedule for 45L and ,the delivery might take 3-4 days, Thank you Question : Inquiry related delivery from eec***Apr 11, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from eec**** Secret Inquiry Question : Inquiry for the item from shu***Apr 10, 2020 Hi ehen 45L nee stock coming? Answer :* [Re] Inquiry for the item from shu**** Hi most prob in 2 -3 weeks regards PowerPac Question : Inquiry related delivery from lee***Apr 06, 2020 hi when i receive it after placing order now? Answer :* [Re] Inquiry related delivery from lee**** Hi, it take 3-4 days for delivery. Thanks Question : Inquiry for the item from phu***Apr 05, 2020 May I know the outer dimension and the tray dimension of 45L model? Answer :* [Re] Inquiry for the item from phu**** I found the outer dimensions. May I know the width between two legs at the base? Question : [Re] Inquiry for the item from phu**** Hi we are currently out of stock for 45L. Thanks Question : Inquiry for the item from phu***Apr 05, 2020 Whrb will the 45L restock ? Answer :* [Re] Inquiry for the item from phu**** Hi we can't confirm the exact schedule. it should be 1-2 months. regards PowerPac Question : Inquiry related delivery from ter***Jan 22, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from ter**** Secret Inquiry Question : Inquiry for the item from 210***Oct 31, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from 210**** Secret Inquiry Question : [Re] Inquiry for the item from 210**** Secret Inquiry Answer : [Re] Inquiry for the item from 210**** Secret Inquiry Question : [Re] Inquiry for the item from 210**** Secret Inquiry Answer : [Re] Inquiry for the item from 210**** Secret Inquiry Question : [Re] Inquiry for the item from 210**** Secret Inquiry Answer : [Re] Inquiry for the item from 210**** Secret Inquiry Question : [Re] Inquiry for the item from 210**** Secret Inquiry Answer : [Re] Inquiry for the item from 210**** Secret Inquiry Question : Inquiry for the item from joy***Sep 26, 2019 Hi seller, i bought this oven and yestersday i try to use, 1st need to on for 5 to 19min before use, i did that but behind got smoke come out is that normal? Answer :* [Re] Inquiry for the item from joy**** Hi yes it is. Cause our manufactory need to place some oil firs for storage purpose.t. A couple times and it it be fine. regards PowerPac Question : [Re] Inquiry for the item from joy**** Noted noted thanks for the fast replied. Answer : [Re] Inquiry for the item from joy**** Welcome and thank for your support regards PowerPac Question : Inquiry for the item from wei***May 23, 2019 Hi how heavy is this item in its packaging? Answer :* [Re] Inquiry for the item from wei**** Hi its approximately 6.5-7kg. regards PowerPac Question : Inquiry for the item from hon***Jan 16, 2019 How long is the warranty for this product? Answer :* [Re] Inquiry for the item from hon**** Hi 2 years warranty. Thank you PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Kettle Jug 1.0L with UK Strix Controller (PPJ2001) Item Q&A	Question : Inquiry for the item from valery eeFeb 14, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from valery ee Secret Inquiry Question : Inquiry related delivery from yeo***Jun 28, 2020 Have stock? How fast can deliver? Answer :* [Re] Inquiry related delivery from yeo**** yes all on sales are instock. We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’
PowerPac Electric Oven 25L with 1 sets of baking tray and grill and heating selector (PPT25) Item Q&A	Question : Inquiry for the item from sfam4Feb 13, 2021 Hi, Does the 19L & 25L oven come with internal light? Answer : [Re] Inquiry for the item from sfam4 does not have regards Question : Inquiry for the item from lim_beNov 18, 2020 Hi! May I know is the stock for the 30litre oven coming in soon? Thanks! Answer : [Re] Inquiry for the item from lim_be arppox mid December will arrived. Thank you for your suport Question : [Re] Inquiry for the item from lim_be Ok. I have placed order for the 25litre oven instead. Hopefully it is good too. Thank you for replying. Answer : [Re] Inquiry for the item from lim_be hihi thank you for your support regards Question : Inquiry for the item from lim_beSep 17, 2020 May I know when will the stock for 30litre electric Oven be back? Thank you Answer : [Re] Inquiry for the item from lim_be Hi end Nov regards Question : [Re] Inquiry for the item from lim_be ok, will keep a lookout for it. Answer : [Re] Inquiry for the item from lim_be thank you and have a nice day regards Question : Inquiry for the item from lim_beSep 16, 2020 Hi Seller! May i know does the 25L oven have convection function? How heavy is the oven? Thank you for your kind assistance. Answer : [Re] Inquiry for the item from lim_be no convection. Approx 2.5-3kg Question : [Re] Inquiry for the item from lim_be noted with thanks! Answer : [Re] Inquiry for the item from lim_be welcome and have a nice day Question : Inquiry for the item from KfAug 15, 2020 Hi - where is this made? Is it double Walled? Answer : [Re] Inquiry for the item from Kf Made in China. But we have all relevant documents. and safety mark no double walled. regards Question : Inquiry for the item from KfAug 15, 2020 Hi - where is this made? Is it double Walled? Answer : [Re] Inquiry for the item from Kf replied to previous question. Question : Inquiry for the item from anglaywahAug 03, 2020 Can 8" mould in the oven? Answer : [Re] Inquiry for the item from anglaywah Product Dimension: 465x343x303mm, Oven Inner size: 334x281x259mm, food tray size: 333x249x20mm, Grill size: 333x249mm Question : Inquiry related delivery from sas***May 15, 2020 Hi seller, if order when can get? Answer :* [Re] Inquiry related delivery from sas**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Extension Socket Extension Cord 2 Way to 6 Way Safety 3M \| 2x USB Charger \| 2 Pin Direct Item Q&A	Question : Inquiry for the item from yenFeb 11, 2021 Hi, When will you be restocking PP163U pls? Answer : [Re] Inquiry for the item from yen sorry no shipping schedule form management. please kindly see of other model is suitable for u regards Question : Inquiry for the item from huilitNov 25, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from huilit Secret Inquiry Question : [Re] Inquiry for the item from huilit Secret Inquiry Answer : [Re] Inquiry for the item from huilit Secret Inquiry Question : Inquiry related delivery from johntan_pbAug 17, 2020 Secret Inquiry Answer : [Re] Inquiry related delivery from johntan_pb Secret Inquiry Question : Inquiry for the item from cwtgccAug 13, 2020 Does 4W part number PP468 have holes at the back for mounting on to a wall? Answer : [Re] Inquiry for the item from cwtgcc Yes behind have holes for you to mount on wall. Question : Inquiry for the item from Samanthakoh83Jul 30, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Question : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Answer : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Question : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Answer : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Question : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Answer : [Re] Inquiry for the item from Samanthakoh83 Secret Inquiry Question : Inquiry for the item from vinthsJul 24, 2020 Hi seller, 2 way 3 metre Extension Socket available? Answer : [Re] Inquiry for the item from vinths Hi we have It in the black series: https://www.qoo10.sg/item/POWERPAC-POWERPAC-BLACK-SERIES-2-WAY-TO-6-WAY-SAFETY-EXTENSION-SOCKET/678201420 Regards PowerPac Question : Inquiry for the item from Fal***Jul 10, 2020 Hi can I check if the USB ports for PP163U is rated 15W, 3amp? Answer :* [Re] Inquiry for the item from Fal**** Hi, able to answer? Question : [Re] Inquiry for the item from Fal**** Please see attached. Our warehouse/ office is (closed on public holiday & weekend) Question : Inquiry related return and exchange from sim***Jul 01, 2020 Hi pls do a refund to me.. it totally can’t use and keep tripping my whole house!! This is what I worry that’s why choose to buy fro you, dun think I want to send for repair and able to trust this product again! First time buy extension plug and trip the house.. Answer :* [Re] Inquiry related return and exchange from sim**** do reply via your order. Question : Inquiry for the item from chi***Jun 24, 2020 Hi, May I know if you will restock the 1 way and 2 way extension soon? Thank you. Answer :* [Re] Inquiry for the item from chi**** Hi yes we uploaded already. Please click link, we send u the full search of the extension we have and the new shipments. https://www.qoo10.sg/shop/Powerpacsg?keyword=extension&keyword_hist=&dispType=GALLERY4 regards Question : Inquiry for the item from 234***Jun 21, 2020 Hi can use the extension socket with a voltage 220-240V frequency 50/60Hz power 140W high velocity fan? THANKS Answer :* [Re] Inquiry for the item from 234**** sorry we do not understand. This is an extension not a transformer. Question : [Re] Inquiry for the item from 234**** Thank you for the reply. I have a high velocity fan with a voltage of 220-240V frequency 50/60Hz power 140W. i would like to know is it safe to use with your extension socket? Will it overload or it is not suitable to use as most fans are only 40W. Thanks and regards Answer : [Re] Inquiry for the item from 234**** hi ut act as a normal extension socket. but to clarify if your item need conversion, you will need transformer regards Question : [Re] Inquiry for the item from 234**** Noted. Thanks. Answer : [Re] Inquiry for the item from 234**** welcome regards Question : Inquiry related return and exchange from tan***Jun 18, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from tan**** Secret Inquiry Question : [Re] Inquiry related return and exchange from tan**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from tan**** Secret Inquiry Question : [Re] Inquiry related return and exchange from tan**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from tan**** Secret Inquiry Question : Inquiry related return and exchange from tan***Jun 18, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from tan**** Secret Inquiry Question : Inquiry related return and exchange from tan***Jun 18, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from tan**** Secret Inquiry Question : Inquiry for the item from haf***Jun 12, 2020 PP135U item. What is the output ampere for each usb? Please advise Answer :* [Re] Inquiry for the item from haf**** PP135U:MAX2990W Question : [Re] Inquiry for the item from haf**** That doesnt answer the question. Answer : [Re] Inquiry for the item from haf**** PP135U DC5V, toal Max 2100mA Question : Inquiry related cancel and refund from yif***Jun 10, 2020 This is an unsafe product. When I plugged the product into the power socket, there were sparks and my house short circuited. There was a strong burnt smell and the power socket was burnt. This is way too scary. Please return the product and refund me Answer :* [Re] Inquiry related cancel and refund from yif**** . Question : [Re] Inquiry related cancel and refund from yif**** What is "." means? Answer : [Re] Inquiry related cancel and refund from yif**** Ok, I had saw your reply , I will apply refund, thank you Question : [Re] Inquiry related cancel and refund from yif**** please stick to one thread. replied in previous. Question : Inquiry for the item from lbj***Jun 10, 2020 PowerPac 4 Way Safety Extension Socket with 2-pin direct. (PP3884N) is the material made of Fire Retardant material? Answer :* [Re] Inquiry for the item from lbj**** got surge protector. Question : [Re] Inquiry for the item from lbj**** Is the body of the extension cord made of Flame Retardant Material such that fire will not spread? Answer : [Re] Inquiry for the item from lbj**** yes. it is under Fire Retardant material SAFETY MARK 090410-12. regards Question : Inquiry related cancel and refund from yif***Jun 10, 2020 这是个不安全的產品我一把插头插进插座就起了一阵火花全家的电源立刻跳电燈全熄了並且一阵焦味原来是延长线上的一个插座烧掉了太可怕的产品请立刻回收並退款 Answer :* [Re] Inquiry related cancel and refund from yif**** . Question : Inquiry related return and exchange from yif***Jun 10, 2020 这是个不安全的產品我一把插头插进插座就起了一阵火花全家的电源立刻跳电燈全熄了並且一阵焦味原来是延长线上的一个插座烧掉了太可怕的产品请立刻回收並退款 Answer :* [Re] Inquiry related return and exchange from yif**** . Question : Inquiry for the item from 234***Jun 05, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from 234**** Secret Inquiry Question : [Re] Inquiry for the item from 234**** Secret Inquiry Answer : [Re] Inquiry for the item from 234**** Secret Inquiry Question : Inquiry for the item from mzl***Jun 04, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from mzl**** Secret Inquiry Question : Inquiry for the item from win***Jun 01, 2020 Hi, I am interested in the slim extension socket, PowerPac 4W Extension Socket 2M (PP468), when will you have new stock? Regards, Serene Answer :* [Re] Inquiry for the item from win**** no shipping schedule from our management do see our other models regards PowerPac Question : Inquiry for the item from 212***Jun 01, 2020 Hi, do you have 4 plugs with 2m cable? i saw all 3m Answer :* [Re] Inquiry for the item from 212**** sorry 4way 2metre sold out regards PowerPAc Question : [Re] Inquiry for the item from 212**** ok thanks Answer : [Re] Inquiry for the item from 212**** welcome and stay safe. Question : Inquiry related return and exchange from 241***May 24, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from 241**** Secret Inquiry Question : Inquiry for the item from blu***May 21, 2020 Hi may I know when PP468 will be in stock? Answer :* [Re] Inquiry for the item from blu**** no shipping schedule from management. regards Question : Inquiry for the item from mzl***May 20, 2020 When will new stock for 4 way 3 meter (no usb) arrive? Answer :* [Re] Inquiry for the item from mzl**** Hi its availble. It not in this multi listing. Please see : PP3884-3 https://www.qoo10.sg/item/POWERPAC-POWERPAC-4-WAY-SAFETY-EXTENSION-SOCKET-WITH-INDIVIDUAL-SWITCH/613250098 OR PP3884BK https://www.qoo10.sg/item/POWERPAC-POWERPAC-4-WAY-3-METRE-EXTENSION-CORD-WITH-2-PIN-DIRECT-PP3884BK/678191255 Question : Inquiry from lax***May 19, 2020 Hi! Does this come with warranty? Answer :* [Re] Inquiry from lax**** 2 year local warranty, not appliacable to wear and tear. Question : Inquiry for the item from els***May 15, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from els**** Secret Inquiry Question : Inquiry for the item from sat***May 03, 2020 Hi, what is the strip length for the two models PP113U and PP134U? Answer :* [Re] Inquiry for the item from sat**** all is already stated the dimension Question : [Re] Inquiry for the item from sat**** Thanks for reply. Yes, I have seen dimensions for all others are given, except for these type. Please help me find. Answer : [Re] Inquiry for the item from sat**** . Question : Inquiry for the item from yuk***May 04, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from yuk**** Secret Inquiry Question : Inquiry related delivery from 237***May 01, 2020 ordering a powerpac. when can it be delivered? Answer :* [Re] Inquiry related delivery from 237**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from cye***Apr 29, 2020 Hi seller, Will there be new stock coming in for PP468? Thanks Answer :* [Re] Inquiry for the item from cye**** we cant confirm as we have no shipping schedule from management. do kindly consider our other models regards PowerPac Question : Inquiry for the item from nes***Apr 24, 2020 Hi, may i know what is the dimension of pp133u? Answer :* [Re] Inquiry for the item from nes**** Hi, the dimension for PP133U is 32cm x 7cm. Thanks Question : Inquiry related delivery from gin***Apr 22, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from gin**** Secret Inquiry Question : Inquiry for the item from wei***Apr 21, 2020 When is 3-way 3 meter extension cord available? Answer :* [Re] Inquiry for the item from wei**** Yes. it is. we just check. PP133U. you can order regards Question : [Re] Inquiry for the item from wei**** I m referring to PP3883 Answer : [Re] Inquiry for the item from wei**** Hi,we are have stock for PP3883 2meter. you can order. Thanks Question : Inquiry related return and exchange from rtk***Apr 21, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from rtk**** Secret Inquiry Question : Inquiry for the item from dap***Apr 19, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from dap**** Secret Inquiry Question : Inquiry for the item from yh@***Apr 13, 2020 Hi, I am looking for, 3 Way 2 metre Extension Cord with 2-pin direct with Individual Switch. (PP7883-2) When will the stock be available? Answer :* [Re] Inquiry for the item from yh@**** Hi we have no confirmation schedule at the moment. Would you want to look at our other models. regards PowerPAc Question : Inquiry for the item from xii***Apr 06, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from xii**** Secret Inquiry Question : [Re] Inquiry for the item from xii**** Secret Inquiry Question : Inquiry related delivery from bee***Apr 06, 2020 Hi, will orders made after 7th april still be able to get delivery quickly? Answer :* [Re] Inquiry related delivery from bee**** Hi, it.will take 3-4 days for delivery. Thanks Question : Inquiry for the item from jac***Mar 31, 2020 Hi When is PP468 4W coming? Answer :* [Re] Inquiry for the item from jac**** Hi with sincere apologies. we just out of stocks, thus do not have information from the management on scheduled of restocking. Do kindlyy consider other models. regards PowerPac Question : Inquiry for the item from mew***Mar 17, 2020 Secret Inquiry Answer :* [Re] Inquiry for the item from mew**** Secret Inquiry Question : Inquiry related return and exchange from clo***Mar 15, 2020 Secret Inquiry Answer :* [Re] Inquiry related return and exchange from clo**** Secret Inquiry Question : [Re] Inquiry related return and exchange from clo**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from clo**** Secret Inquiry Question : [Re] Inquiry related return and exchange from clo**** Secret Inquiry Answer : [Re] Inquiry related return and exchange from clo**** Secret Inquiry Question : [Re] Inquiry related return and exchange from clo**** Secret Inquiry Question : Inquiry for the item from 238***Feb 13, 2020 Hi, I am a repeat buyer of your store. I last bought PP163U from you last month(Jan 2020). Would like to buy more. However, there seems to be some difference in specs & price now. Could you clarify please? Previously, PP163U was 3 way 2 meters with 2 USB. Now, PP163U is reflected on your listing as 3 way 3 meters with 2 USB, one meter longer and price has increased by $3. Answer :* [Re] Inquiry for the item from 238**** Hi,The item is Same one, now we having 10%off promotion you can collect voucher and use. Thank you Question : [Re] Inquiry for the item from 238**** So it’s 2 meters, not 3 meters. Pls amend info on your listing then. Answer : [Re] Inquiry for the item from 238**** On Qpost : Thank you will info our team to amend. Question : Inquiry for the item from sas***Feb 11, 2020 is there any difference in load rating between the 1 way 6 metre vs the 4 way 6 metre extension? Answer :* [Re] Inquiry for the item from sas**** Hi, Both same do not exceed the mmaximum loading of 2990Watts . Thank you Question : Inquiry for the item from sas***Feb 10, 2020 when will the 3 way 6 metre be restocked please? Answer :* [Re] Inquiry for the item from sas**** Hi we could not confirm the schedule. But we do have the 6 metre for 4 and 5 way regards PowerPac Question : Inquiry for the item from xuj***Jan 29, 2020 Hi i order today and can self collect today? 10pcs Answer :* [Re] Inquiry for the item from xuj**** Hi yes not a problem Once an order is made, you can collect right away. Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday): Monday-Friday: 8.30am-5.30pm Saturday: 8.30am-12noon Thank you Powerpac Question : Inquiry related cancel and refund from che***Jan 10, 2020 Secret Inquiry Answer :* [Re] Inquiry related cancel and refund from che**** Secret Inquiry Question : Inquiry for the item from tay***May 31, 2019 I order 2set, by right is coming 4pcs but only coming 3pcs, I msg dealer also no reply. Please settle this for me. Answer :* [Re] Inquiry for the item from tay**** Hi shashimi please kindly take a photo of the Qway bill sticker that is usually on the box . regards PowerPac Question : [Re] Inquiry for the item from tay**** youcan check Answer : [Re] Inquiry for the item from tay**** only 3pcs Question : [Re] Inquiry for the item from tay**** Hi Shashimi Sincere apologies, our packer did not check properly the order and thought only one Purchase upon purchase. We have informed the CS and they will contact you to send u the other one piece. They will arrange the delivery with you regards PowerPac Answer : [Re] Inquiry for the item from tay**** 👌～thanks Question : [Re] Inquiry for the item from tay**** Hi, thanks for the support. Regards, PowerPac Question : Inquiry from hoz***May 23, 2019 Secret Inquiry Answer :* [Re] Inquiry from hoz**** Secret Inquiry Question : Inquiry for the item from tay***May 19, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from tay**** Secret Inquiry Question : Inquiry related delivery from gue***Apr 16, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from gue**** Secret Inquiry Question : [Re] Inquiry related delivery from gue**** Secret Inquiry Answer : [Re] Inquiry related delivery from gue**** Secret Inquiry Question : [Re] Inquiry related delivery from gue**** Secret Inquiry Answer : [Re] Inquiry related delivery from gue**** Secret Inquiry Question : [Re] Inquiry related delivery from gue**** Secret Inquiry Answer : [Re] Inquiry related delivery from gue**** Secret Inquiry Question : [Re] Inquiry related delivery from gue**** Secret Inquiry Answer : [Re] Inquiry related delivery from gue**** Secret Inquiry Question : Inquiry for the item from sup***Apr 19, 2019 Hi. Would u be able to delivery by wed if i order and pay the for the extension cord on monday afternoon? Answer :* [Re] Inquiry for the item from sup**** Hi Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days. Thank you. Question : Inquiry for the item from chu***Mar 01, 2019 What's the power delivery on the USB ports? Answer :* [Re] Inquiry for the item from chu**** PP163U - 2.4AMP P233U, PP234U, PP235U - 2.1AMP The photo description did state it. Thank you PowerPac Question : Inquiry for the item from sha***Dec 24, 2018 Hi, do u have 5 way (6 metre)? Thanks Answer :* [Re] Inquiry for the item from sha**** Hi Sorry that is sold out. We do have left the 5 way 3meter with 2x usb charger.(PP235U) Thank you PowerPac +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Electronic cabinet lamp T5-28W Day Light (SL1228) Item Q&A	Question : Inquiry for the item from siva_3080Feb 11, 2021 Hi, may I know what is the length of the power cable?? Answer : [Re] Inquiry for the item from siva_3080 approx 140-150cm Question : Inquiry for the item from ezdv1967Oct 27, 2020 Include power cable? Answer : [Re] Inquiry for the item from ezdv1967 yes it is inclusive inside regards Question : Inquiry for the item from serasim_2000Aug 11, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from serasim_2000 Secret Inquiry Question : [Re] Inquiry for the item from serasim_2000 Secret Inquiry Answer : [Re] Inquiry for the item from serasim_2000 Secret Inquiry Question : Inquiry for the item from Lim***May 07, 2020 Hi is the length of this T5 light 4ft? Do u have warm white? Answer :* [Re] Inquiry for the item from Lim**** Also i only need the fluorescent tube I dont need the casing Do u sell? Question : [Re] Inquiry for the item from Lim**** Sorry i would slso meed T8 2ft.fluorescent tube (non LED) and no need casing. Do u have it? Answer : [Re] Inquiry for the item from Lim**** sorry as stated Question : Inquiry from 238***Apr 23, 2020 Secret Inquiry Answer :* [Re] Inquiry from 238**** Secret Inquiry Question : [Re] Inquiry from 238**** Secret Inquiry Answer : [Re] Inquiry from 238**** Secret Inquiry Question : [Re] Inquiry from 238**** Secret Inquiry Answer : [Re] Inquiry from 238**** Secret Inquiry Question : [Re] Inquiry from 238**** Secret Inquiry Answer : [Re] Inquiry from 238**** Secret Inquiry
PowerPac 3pcs x Circular Fluorescent Tube ExtraBright 32W (PP32EXD) Item Q&A	Question : Inquiry for the item from SGSFeb 10, 2021 Is the light colour daylight or warm white? Answer : [Re] Inquiry for the item from SGS daylight regards Question : Inquiry for the item from fluffy679Nov 17, 2020 Do you sell similar circular fluorescent tube 30W (for ceiling fan light)? Answer : [Re] Inquiry for the item from fluffy679 sorry we don not have your 30W regards
PowerPac Electric Steamboat Hot Pot with 304 S/Steel inner pot 2.5L(PPEC811) Item Q&A	Question : Inquiry for the item from annat21Feb 10, 2021 hi order today, can receive tomorrow ? Answer : [Re] Inquiry for the item from annat21 not possible.today is last day collection. any order from today will be Monday collection from courier. regards Question : Inquiry for the item from ras***Jun 08, 2019 Is the inner pot removable to wash etc? Answer :* [Re] Inquiry for the item from ras**** not removable regards PowerPac
PowerPac Rice Cooker 1.5L with Steamer (PPRC66) Item Q&A	Question : Inquiry for the item from jncorres2Feb 09, 2021 May I know whether is it using a 2 pin or 3 pins power plug? Answer : [Re] Inquiry for the item from jncorres2 3 pin local. you can see our review. some customer did post the received photo regards Question : Inquiry for the item from yismabelleongOct 13, 2020 Hi, may I know max how many cups of rice? Answer : [Re] Inquiry for the item from yismabelleong up to 6 pax. So approxiamately 5-6 white plastic cups provided. regards Question : Inquiry for the item from yismabelleongOct 13, 2020 Hi, may I know max how many cups of rice? Answer : [Re] Inquiry for the item from yismabelleong replied to previous. Question : Inquiry for the item from arthuryan09Jul 25, 2020 did you selling extra inner pot Answer : [Re] Inquiry for the item from arthuryan09 all accessories and parts are only available for sales via our office warehouse You can call and check for availability before heeding down +65 6214 9555 Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045 Operating hours (closed on public holiday & Sunday): Monday-Friday: 9am-5pm Saturday: 9am-12noon Thank you Powerpac Question : 来自ave***会员的配送咨询。Apr 14, 2020 when can delivery to me islf i purchase today？ Answer :* [Re] 来自ave***会员的配送咨询。 We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question :* Inquiry for the item from vis***Jul 03, 2019 May I know the dimension of the steamer tray? Answer :* [Re] Inquiry for the item from vis**** diameter approx 22cm regards PopwerPac Question : Inquiry related delivery from yan***Jun 18, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from yan**** Secret Inquiry Question : Inquiry for the item from tay***Dec 23, 2018 Secret Inquiry Answer :* [Re] Inquiry for the item from tay**** Secret Inquiry Question : [Re] Inquiry for the item from tay**** Secret Inquiry Answer : [Re] Inquiry for the item from tay**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Steamboat 3.5L and Multi Cooker Pot (PPMC787) Item Q&A	Question : Inquiry related delivery from tifFeb 08, 2021 Hi seller, if I order today, can I receive it in time by Thursday morning? Thanks Answer : [Re] Inquiry related delivery from tif We will process every working day morning. Your item is in on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : [Re] Inquiry related delivery from tif Hi, yes I have already placed order last night and hopefully you have already dispatched to Qexpress please? Cos the shipping status still not updated yet. Need urgently so hope can get it in time thanks Answer : [Re] Inquiry related delivery from tif Hi, yes I have already placed order last night and hopefully you have already dispatched to Qexpress please? Cos the shipping status still not updated yet. Need urgently so hope can get it in time thanks Question : [Re] Inquiry related delivery from tif We will process every working day morning. they collect later then system will update Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Answer : [Re] Inquiry related delivery from tif Ok thank u! Question : [Re] Inquiry related delivery from tif welcome and happy nyear regards Question : Inquiry for the item from Elizlam739Feb 06, 2021 Hi seller , I will place an order today , how fast can I get it ?? Answer : [Re] Inquiry for the item from Elizlam739 When you can sent out my order ?? I need it on Thursday Question : [Re] Inquiry for the item from Elizlam739 Hi We will process every working day morning. Your item is in on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Answer : [Re] Inquiry for the item from Elizlam739 Tks alr received Question : [Re] Inquiry for the item from Elizlam739 glad u got it safely and happy chine new year Question : Inquiry for the item from wongshavellNov 25, 2020 can the internal be remove for washing purpose? Answer : [Re] Inquiry for the item from wongshavell this model cannot. we have other models that is able. you can take a look if you prefer removable pots regards Question : [Re] Inquiry for the item from wongshavell would you advise which unit can be remove? Answer : [Re] Inquiry for the item from wongshavell At the moment is PMC181, PPMC282 Or you can go for our induction cooker, that come with free pots.PPIC887, PPIC848 regards Question : Inquiry for the item from znm***Jun 16, 2020 Can take out inner pot? Answer :* [Re] Inquiry for the item from znm**** no regards Question : Inquiry for the item from znm***Jun 16, 2020 Can take out inner pot? Answer :* [Re] Inquiry for the item from znm**** no regards Question : Inquiry for the item from lum***May 18, 2020 Hi seller. May I know how deep is the inner pot? Is it able to put a steamer tray inside the pot to steam the foods? Answer :* [Re] Inquiry for the item from lum**** not recommend cause with your food not sufficient height. recommend to use for the shown usage regards Question : [Re] Inquiry for the item from lum**** Okay thanks. Answer : [Re] Inquiry for the item from lum**** welcome and stay safe regards owerPAc Question : Inquiry for the item from all***May 13, 2020 Hi when can I receive if I purp tomorrow? Answer :* [Re] Inquiry for the item from all**** We will process every working day morning. But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac’ Question : Inquiry for the item from jos***May 05, 2020 Does it come with steamer tray? Answer :* [Re] Inquiry for the item from jos**** no Question : [Re] Inquiry for the item from jos**** Noted with Thank you Answer : [Re] Inquiry for the item from jos**** welcome and stay safe Question : Inquiry related delivery from 238***Apr 22, 2020 Secret Inquiry Answer :* [Re] Inquiry related delivery from 238**** Secret Inquiry Question : [Re] Inquiry related delivery from 238**** Secret Inquiry Answer : [Re] Inquiry related delivery from 238**** Secret Inquiry Question : [Re] Inquiry related delivery from 238**** Secret Inquiry Question : Inquiry for the item from mag***Apr 09, 2020 is the item ready to ship? can i load order? Answer :* [Re] Inquiry for the item from mag**** Hi, you cannot load order after your have make payment, Thanks Question : [Re] Inquiry for the item from mag**** what do you mean? i just wanna to check is i can make purchase now? do you still deliver now? if yes, i will proceed to buy now. if i buy today, when can i receive? Answer : [Re] Inquiry for the item from mag**** Hi so sorry, was confused by your previous msg 1: Rest assure, operations are running as usual. 2: But due to the current situation of lockdown and manpower, delivery for couriers might take a a couple more days then usual. there after ti should reach you in 3-4 working days. (exclude holiday and weekend) Collection for couriers is not applicable. regards PowerPac Question : [Re] Inquiry for the item from mag**** sry, your reply make me confuse so i can place order now and reach me next week? what do you mean by collection for courier is not applicable? mean cannot self collect by you can deliver to my house right? Answer : [Re] Inquiry for the item from mag**** Yes You can order. We and couriers service still operating. Question : Inquiry for the item from lyn***Jan 03, 2020 Hi , is the pot can be take out for washing? Answer :* [Re] Inquiry for the item from lyn**** Hi this not able. But we have other models that is applicable. regards PowerPac Question : [Re] Inquiry for the item from lyn**** Which model? I want something bigger than 3.5L Answer : [Re] Inquiry for the item from lyn**** No we do not have then. our biggest is the 3.5L 2 compartment PPMC708 can be removable. regards +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
iFan Table fan Desk fan 12 inch with Air Circulator (IF403) Item Q&A	Question : Inquiry for the item from yeeciciFeb 09, 2021 Item received but the fan open up the plastic spoil refer photo circle in red , the pole of the fan without the metal in the centre which cannot spin. Refer photo circle in yellow. Box dented . Most important is the fan cannot be use . Urgently need this cause my Daughter fan spoil could u arrange for an exchange . Very upset received item spoil . Haiz 😓 Answer : [Re] Inquiry for the item from yeecici replied and processed with CS Question : 来自zimosu会员的商品咨询。Nov 06, 2020 Hi. Is assembly needed? Answer : [Re] 来自zimosu会员的商品咨询。 required. but you can see review that customers comments qeasy to assembly. regards Question : Inquiry for the item from 261***Apr 07, 2020 Does it have 8 years local warranty as advertised on the website ? Does the warranty cover parts and motor ? Answer :* [Re] Inquiry for the item from 261**** Hi, the 8 years warranty is for motor warranty only, doesn't cover for parts. Thanks
Bear Food Steamer 2 Tier Electric Stainless Steel Convenient Steamer 8.0L 800Watt (DZG-D80A1) Item Q&A	Question : Inquiry for the item from liangchuaFeb 09, 2021 Secret Inquiry Answer : [Re] Inquiry for the item from liangchua Secret Inquiry Question : Inquiry for the item from rtpk9165Aug 26, 2020 Secret Inquiry Answer : [Re] Inquiry for the item from rtpk9165 Secret Inquiry Question : Inquiry for the item from ron***May 08, 2020 Hi, how to make it a hotpot with the steam vent inside? Answer :* [Re] Inquiry for the item from ron**** do not understand wat you meant Question : Inquiry for the item from won***May 03, 2020 Hi seller, questions here:- 1. Is the stock ready in Singapore? 2. Can I boil soup and at the same time steam the dishes such as fish , vegetables..? Answer :* [Re] Inquiry for the item from won**** Yes. We are the authorised distributor and come with English Manuel and safety marks. Yes able, and you can use the tiers as desired. regards PowerPac Question : Inquiry for the item from sun***Apr 18, 2020 Hello Seller, is there any difference compare with the 4litres ?? Or their functions are both the same, just that the capacity of the item is different... Answer :* [Re] Inquiry for the item from sun**** Hi, just the capacity of the item is different. Thanks Question : Inquiry for the item from swe***Feb 18, 2020 Hi if base cannot remove then to wash after hotpot? Answer :* [Re] Inquiry for the item from swe**** Hi, Base unabel to remove . Thank you Question : Inquiry for the item from gro***Jan 20, 2020 Hi, how high is each tier of steamer? Also, can the base of the steamer rack be removed so that I can have a tall steaming section for big items? Answer :* [Re] Inquiry for the item from gro**** 7-8 cm. And no cannot be removed to make it into a tall tall steamer. The base is intact. regards PowerPac Question : Inquiry for the item from khe***Nov 08, 2019 Hi, can you set another option to buy 1 more tier/tray? Thank you. Answer :* [Re] Inquiry for the item from khe**** Sorry we do not sell individual set./tray. regards PowerPac Question : Inquiry for the item from eff***Oct 02, 2019 Hi, will it auto off if the water drys up?. Thanks Answer :* [Re] Inquiry for the item from eff**** Hi yes. the system have Safe automatic power turn-off regards PowerPac Question : Inquiry for the item from 240***Jul 21, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from 240**** Secret Inquiry Question : [Re] Inquiry for the item from 240**** Secret Inquiry Question : Inquiry for the item from Jes***Jun 23, 2019 Hi seller, is this a 28 or 30cm pot? Answer :* [Re] Inquiry for the item from Jes**** Hi for the bottom pot, diameter is 23cm For steamer, diameter is 24cm regards PowerPac Question : Inquiry for the item from uni***Jun 04, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from uni**** Secret Inquiry Question : [Re] Inquiry for the item from uni**** Secret Inquiry Answer : [Re] Inquiry for the item from uni**** Secret Inquiry Question : [Re] Inquiry for the item from uni**** Secret Inquiry Answer : [Re] Inquiry for the item from uni**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>
PowerPac Multi Cooker 2L 2in1 Steamboat / BBQ grill (PPMC181) Item Q&A	Question : Inquiry related delivery from simFeb 07, 2021 How long for delivery? Can reach before cny eve? Answer : [Re] Inquiry related delivery from sim We will process every working day morning. Your item is in on process for transit to the dispatch center. Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days. Thank you and regards PowerPac Question : Inquiry for the item from est***Jul 05, 2020 Hi, seller. When will u restock the 2L type? Answer :* [Re] Inquiry for the item from est**** hi so sorry we do not have any shipping schedule from the management. It should not be tat soon. cause usually new shipments for steamboats nearer to end of year. Do kindly see our other model if there any suitable for you. regards Question : Inquiry related delivery from see***Dec 11, 2019 Secret Inquiry Answer :* [Re] Inquiry related delivery from see**** Secret Inquiry Question : Inquiry for the item from jen***Mar 20, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from jen**** Secret Inquiry Question : Inquiry for the item from kao***Mar 12, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from kao**** Secret Inquiry Question : [Re] Inquiry for the item from kao**** Secret Inquiry Answer : [Re] Inquiry for the item from kao**** Secret Inquiry Question : [Re] Inquiry for the item from kao**** Secret Inquiry Answer : [Re] Inquiry for the item from kao**** Secret Inquiry Question : [Re] Inquiry for the item from kao**** Secret Inquiry Answer : [Re] Inquiry for the item from kao**** Secret Inquiry Question : [Re] Inquiry for the item from kao**** Secret Inquiry Answer : [Re] Inquiry for the item from kao**** Secret Inquiry Question : [Re] Inquiry for the item from kao**** Secret Inquiry Question : Inquiry for the item from elv***Mar 14, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from elv**** Secret Inquiry Question : Inquiry for the item from jcr***Mar 09, 2019 how long is the power, cord? Answer :* [Re] Inquiry for the item from jcr**** Hi, the power cord length is 1.2m. Thank you. Regards, PowerPac Question : Inquiry for the item from loh***Jan 28, 2019 Can the bbq plate be used on an induction cooker? Answer :* [Re] Inquiry for the item from loh**** Hi No. not recommended regards PowerPac Question : Inquiry for the item from ela***Jan 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from ela**** Secret Inquiry Question : Inquiry for the item from yan***Jan 25, 2019 Secret Inquiry Answer :* [Re] Inquiry for the item from yan**** Secret Inquiry +View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >>