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Q & A Lists
Item Question & Answer
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
PowerPac Steamboat 1.1L Multi Cooker pot with Free BBQ Plate (PPMC182)
Item Q&A
  • Question : Inquiry related delivery from ler****Jan 18, 2020

  • Question : Inquiry for the item from cok****Jan 17, 2020

  • Question : Inquiry for the item from tin****Jan 16, 2020

    Is the 2in1 steamboat and BBQ pot inner pot removable?

    Answer : [Re] Inquiry for the item from tin****

    yes it is. it is interchangeable between the 2 plates.
    removable.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from tin****

    Is this removable also?

    Answer : [Re] Inquiry for the item from tin****

    Hi the photo PPMC728 is not removable.
    regards
    PowerPac

  • Question : Inquiry for the item from jin****Jan 15, 2020

    Hi may i know what is the difference between ppic832 and 880? Lastly, if i order now, possible to receive by Friday? :)

    Answer : [Re] Inquiry for the item from jin****

    880 touch sensor
    832 sensor

    We will process every WORKING day (morning).
    Thereafter kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.

    regards
    PowerPac

    Question : [Re] Inquiry for the item from jin****

    Thank you for the quick reply. In that case do you have a retail store?

    Answer : [Re] Inquiry for the item from jin****

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

    Question : [Re] Inquiry for the item from jin****

    Thank you. Noted. So if i buy now i can self collect right? Stock avail for Ppic832 and lamp ppc480?

    Answer : [Re] Inquiry for the item from jin****

    Sry i meant ppic832 and ppc480 (ceiling lamp)

    Question : [Re] Inquiry for the item from jin****

    Hi yes. Both are instocks.
    Yes once buy now can self collection straight away.
    Our CS will assist you

    regards
    PowerPAc

  • Question : Inquiry related delivery from chr****Jan 15, 2020

    Hi, how long will delivery take? If I order today, when is the earliest I can receive? Thanks

    Answer : [Re] Inquiry related delivery from chr****

    Hi
    We will process every working day morning
    But do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Electric Egg Steamer (PPE701)
PowerPac Electric Egg Steamer (PPE701)
Item Q&A
  • Question : Inquiry for the item from xiu****Jan 18, 2020

  • Question : Inquiry for the item from fou****Nov 12, 2019

    Hi. PPE701, it will auto off when detect no more water?

    Answer : [Re] Inquiry for the item from fou****


    YEs wil auto off when no water
    regards

  • Question : Inquiry related delivery from syl****Oct 09, 2019

    Hi if order the egg boiler today , when will be be delivered ?

    Answer : [Re] Inquiry related delivery from syl****

    We will process tomorrow to Qoo10 courier.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry related delivery from zfs****Oct 09, 2019

    May I know where is store pick up location.

    Answer : [Re] Inquiry related delivery from zfs****

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from tom****Aug 20, 2019

    Hi, just to check, when will PPE703 be in stock?

    Answer : [Re] Inquiry for the item from tom****

    Hi there not confirmation date. But you might want consider PPSD706. Almost near functionaltionaly and we are having a promo now.
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-2-5L-MULTI-FUNCTIONAL-2-TIER-STEAMER-PPS706/587947960

    Question : [Re] Inquiry for the item from tom****

    Ok sure. Yup i saw, probably will purchase 706. But is the size very big? It looks big in the pic.

    Answer : [Re] Inquiry for the item from tom****

    Hi its only slightly bigger. But as cause is squarish.
    You can refer to the dimension stated
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
Bear Electric Slow Cooker with Ceramic pot 1.0L(DDG-D10G1)
Bear Electric Slow Cooker with Ceramic pot 1.0L(DDG-D10G1)
Item Q&A
  • Question : Inquiry for the item from 261****Jan 16, 2020

    Can this pot keep the food warm ? If yes, how long is it ?

    Answer : [Re] Inquiry for the item from 261****

    Can keep warm. Few hours no problem.
    But you have to monitor too, likewise with all other cooker
    regards
    PowerPAc

    Question : [Re] Inquiry for the item from 261****

    Thanks

  • Question : Inquiry for the item from la8****Nov 25, 2019

  • Question : Inquiry for the item from luv****Oct 16, 2019

    This one cook porridge needs 3hours?

    Answer : [Re] Inquiry for the item from luv****

    Hi, This is slow cooker, for poridge may take time to cook . Thank you

  • Question : Inquiry for the item from ley****Sep 29, 2019

    Hi seller, today I start to use the cooker to boil water, but there is a very strong plastic smell front the cooker? Is it normal? As this pot is buy to cook for baby food, is it safe? Outside the post super hot she’ll when the water was boiling.

    Answer : [Re] Inquiry for the item from ley****

    Hi
    it should not be. Else we can change for you.Lwt us know if you want the change.
    But we will only change the exterior as the inner pot is already used
    regards
    PowerPac

    Question : [Re] Inquiry for the item from ley****

    Can arrange for change ? If I would like to made exchange ? What should I do ? Thank you l. Just read ur msg

    Answer : [Re] Inquiry for the item from ley****

    Hi, base on last msg reply is 2 weeks ago , Q10 is closed this case , but the item We have 2 Years Local (Singapore) warranty , Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. Thank you.

  • Question : Inquiry for the item from aye****Jul 19, 2019

3 Pieces x PowerPac 28W 2700k E14 Halogen Bulbs - Warm White (PP2428)
3 Pieces x PowerPac 28W 2700k E14 Halogen Bulbs - Warm White (PP2428)
Item Q&A
  • Question : Inquiry for the item from yon****Jan 16, 2020

    Is the bulb dimmable?

    Answer : [Re] Inquiry for the item from yon****

    Hi no. Instant 100 % light
    regards
    PowerPac

iFan - PowerPac Evaporative Air Cooler with 9.3Litres water tank(IF7850)
iFan - PowerPac Evaporative Air Cooler with 9.3Litres water tank(IF7850)
Item Q&A
  • Question : Inquiry for the item from lkp****Jan 16, 2020

    Hi Whai is the noice level in dB for the three level of fan speed?
    Thanks

    Answer : [Re] Inquiry for the item from lkp****

    Hi. there no info stated
    regards
    PowerPac

  • Question : Inquiry for the item from jin****Jan 05, 2020

    Can I add a frozen water bottle to the water tank?

    Answer : [Re] Inquiry for the item from jin****

    Hi yes. you are able to increase the coldness with your own frozen water bottle.
    Thank you
    regards
    PowerPac

  • Question : Inquiry related delivery from jan****Oct 30, 2019

    How long is delivery if i order today? And if pickup?

    Answer : [Re] Inquiry related delivery from jan****


    Self collection an be done immediately after order is made,
    For delivery, Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from yua****Sep 30, 2019

    Hi seller, may i know can the water tank (9L model) be totally pulled out for easy washing?
    Thanks.

    Answer : [Re] Inquiry for the item from yua****

    Hi not able to pull out completely.
    Usually placed clear water or ice,, it is easily cleaned.
    regards

  • Question : Inquiry for the item from not****Sep 20, 2019

    Hi, I would like to check if the 9l model has a dust filter too. Also, if dust accumulates within the fan blades, can it be opened up to be cleaned?

    Thank you.

    Answer : [Re] Inquiry for the item from not****

    Hi yes both model have dust filter.
    If within fan blades, you can use vacuum or duster instead.
    regards

+View all Notice, FAQ, Q&A >>
PowerPac 1.8L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC32)
PowerPac 1.8L Rice Cooker with Stainless Steel Inner Pot Food Steamer (PPRC32)
Item Q&A
  • Question : Inquiry for the item from goo****Jan 16, 2020

    Will cooked rice stick to the stainless steel pot?

    Answer : [Re] Inquiry for the item from goo****

    Yes it will.
    You can see our other model which we have non stick pot.
    regards
    PowerPac

  • Question : Inquiry for the item from ats****Dec 28, 2019

    what is the measurements of the stainless steel inner pot

    Answer : [Re] Inquiry for the item from ats****

    its 1.8L as stated
    regards

  • Question : Inquiry for the item from ats****Dec 28, 2019

    what is the grade of the stainless steel?

    Answer : [Re] Inquiry for the item from ats****

    Food grade stainless steel with safety mark
    regards

  • Question : Inquiry for the item from ats****Dec 28, 2019

    1.8l is for how many people

    Answer : [Re] Inquiry for the item from ats****

    4 people not a problem. you can gauge against your current rice cooker model
    regards
    PowerPac

  • Question : Inquiry for the item from ats****Dec 25, 2019

    does it comes in a china or singapore plug?

    Answer : [Re] Inquiry for the item from ats****

    3 pin local plug
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 2.2L Air Fryer with hot air flow system (PPAF636)
PowerPac 2.2L Air Fryer with hot air flow system (PPAF636)
Item Q&A
  • Question : Inquiry for the item from joe****Jan 16, 2020

    Hi seller,

    How do I apply the 10% cny off for your shop coupon, I already downloaded but can’t be applied to the Air fryer?

    Answer : [Re] Inquiry for the item from joe****

    Hi please retry.
    I think there some glitch just now
    regards
    PowerPac

    Question : [Re] Inquiry for the item from joe****

    I already made the payment, how?

    Answer : [Re] Inquiry for the item from joe****

    I got to cancel and re-order all my items because it is a bulk purchase?

    Question : [Re] Inquiry for the item from joe****

    Made the payment because Q10 customer service told me it is discounted item so seller doesn’t allow to apply the voucher

    Answer : [Re] Inquiry for the item from joe****

    Hi we are really sorry.
    you could check with them. Cause we did have the discount
    regards
    PowerPac

  • Question : Inquiry for the item from gab****Jan 01, 2020

    Hi, do you sell replacement for the removable tray?

    Answer : [Re] Inquiry for the item from gab****

    Hi yes we do. But before heeding down to purchase from our office. could you kindly drop a call to reconfirm there is stock.
    +65 6214 9555
    regards
    PowerPac

    Question : [Re] Inquiry for the item from gab****

    Thanks. How much does it cost?

    Answer : [Re] Inquiry for the item from gab****

    Hi its $10.
    regards
    PowerPac

  • Question : Inquiry for the item from d-y****Dec 30, 2019

  • Question : Inquiry from gun****Dec 16, 2019

    Hi Powerpac have you received a parcel with Order No.307466441 for Lai Chan Leong. Qexpress said that they sent and the product was accepted by your reception at your officialstore in Changi . Thanks for your kind assistance.

    Answer : [Re] Inquiry from gun****

    Hi, firstly we do not have any order history from you. Please double check if you brouhgt from our shop first

    Question : [Re] Inquiry from gun****

    It was not an order for your shop but Qexpress claimed that they send my parcel and it was accepted by your reception.Kindly assist me to check if the delivery was successful,If not there, write and I will deal with Qoo10sg personally.Thanks you somuch.Have a great week ahead!

    Answer : [Re] Inquiry from gun****

    If its not an order from our shop, we won't know at all.
    And we do not have this order here at our office accepted nor in our system.
    Please check with the respective alias.
    regards
    PowerPac

  • Question : Inquiry related delivery from kyw****Dec 16, 2019

    hi, if i buy today when can you ship? I need it by friday. Will it be on time?

    Answer : [Re] Inquiry related delivery from kyw****

    We process all order within 24 hours.
    But Do kindly note, thereafter all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Steamboat 3.5L Yuan Yang Pot with 2 Compartments|Teflon Coated Pot  |1300W (PPMC708)
PowerPac Steamboat 3.5L Yuan Yang Pot with 2 Compartments|Teflon Coated Pot |1300W (PPMC708)
Item Q&A
  • Question : Inquiry related delivery from Sco****Jan 16, 2020

    Hi, when can deliver if order today?

    Answer : [Re] Inquiry related delivery from Sco****


    We will process every working day morning
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from mar****Jan 01, 2020

    Please advise the diameter n depth of the steamboat

    Answer : [Re] Inquiry for the item from mar****

    Total capacity is 3.5 L
    regards

  • Question : Inquiry for the item from mar****Jan 01, 2020

    Is the divider fixed on it or is it removable?

    Answer : [Re] Inquiry for the item from mar****

    Hi it not removable.
    regards
    PowerPac

  • Question : Inquiry from Sie****Dec 23, 2019

    How thick is the inner pot?

    Answer : [Re] Inquiry from Sie****

    Teflon inner pot coating
    3.5L Yuan Yang

    regards

  • Question : Inquiry from Sie****Dec 23, 2019

    Is the cord removable?

    Answer : [Re] Inquiry from Sie****

    Cord not removable. But inner pot removable for cleaning/washing
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
3 Pieces x PowerPac 50W 2700k GU5.3 Halogen Lamp - Warm Beam (K50/12)
3 Pieces x PowerPac 50W 2700k GU5.3 Halogen Lamp - Warm Beam (K50/12)
Item Q&A
  • Question : Inquiry for the item from jin****Jan 14, 2020

PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
PowerPac Air Fryer 3.5L with Hot Air Flow System (PPAF608B)
Item Q&A
  • Question : Inquiry for the item from sim****Jan 14, 2020

  • Question : Inquiry for the item from Cla****Nov 02, 2019

    Hi the socket is not in good condition. I only found out after trying out to fry something. Can the socket be replaced?

    Answer : [Re] Inquiry for the item from Cla****


    Hi we can send you a new socket. but should you not clear on changing.
    you can heed down to our office and our technician will help you
    regards
    PowerPac

    Question : [Re] Inquiry for the item from Cla****

    Ok. Please send me a new socket and I try to change it myself. Or do I just need to screw it tightly?

    Answer : [Re] Inquiry for the item from Cla****


    Hi
    But just to keep you informed. The plug will be in white as this is from our own selling site.
    Yes please screw it tightly.
    Thank you for your patience. We have process to the CS and they will send you the plug asap
    regards
    PowerPAc

  • Question : Inquiry for the item from Ken****Aug 17, 2019

    Hi, I've received my air fryer today, but the condition of the item doesn't seems new. Many swirl mark on the pull out basket, dent on the handle, even the serial no. stick is pulled out at a corner. Is this a reconditioned set?

    Answer : [Re] Inquiry for the item from Ken****

    Hi, I apologize for the inconvenience that you have experienced on this matter, we will arrange a 1 to 1 exchange for you, our CS will update you on deliver schedule again. Thank you

  • Question : Inquiry for the item from phi****May 30, 2019

    Hi seller,
    Does the air fryer cones with the warranty card?
    Thanks.

    Answer : [Re] Inquiry for the item from phi****

    Hi Yes. For the multi cooker will come with it too. So you can either registered it mail to us with the card or just online at: https://onlinesvc.powerpac.com.sg

    Thank you
    PowerPac

    Question : [Re] Inquiry for the item from phi****

    Thank you.

    Answer : [Re] Inquiry for the item from phi****

    welcome and have a nice day
    PowerPac

  • Question : Inquiry for the item from jos****May 29, 2019

+View all Notice, FAQ, Q&A >>
PowerPac 150L Chest Freezer CFC Free (PPFZ150)
PowerPac 150L Chest Freezer CFC Free (PPFZ150)
Item Q&A
  • Question : Inquiry for the item from jy_****Jan 13, 2020

    Hi, please confirm the diamension for PPFZ150. it is written there as L70 x W61 x H86. But picture shows the measurement as 720mm x 530mm x 835mm.

    Answer : [Re] Inquiry for the item from jy_****

    720mm x 530mm x 835mm is product dismension, L70 x W61 x H86 is box diamension. Thank you.
    Regards

  • Question : Inquiry for the item from jy_****Jan 13, 2020

    Hi, please confirm the diamension for PPFZ150. it is written there as L70 x W61 x H86. But picture shows the measurement as 720mm x 530mm x 835mm.

    Answer : [Re] Inquiry for the item from jy_****

    720mm x 530mm x 835mm is product dismension, L70 x W61 x H86 is box diamension. Thank you.
    Regards

  • Question : Inquiry for the item from jy_****Jan 13, 2020

    Hi, may i know for PPFZ150 , does the internal have a step or its flat ?

    Answer : [Re] Inquiry for the item from jy_****

    Hi, the internal have a step. Thank you.
    Regards

  • Question : Inquiry for the item from jy_****Jan 10, 2020

    Hi, may i know how long it takes to deliver? Can choose delivery timing as it is delivered to a stall in a school. Need to deliver after school hours

    Answer : [Re] Inquiry for the item from jy_****

    Hi yes. For PPFZ150 the delivery is via our company.
    So before any delivery, our CS will give you ca call to arrange the date and time.

    Once order is made, we will process within 1-3 working days to call u
    regards
    PowerPac

  • Question : Inquiry for the item from kev****Dec 20, 2019

    Hi seller.can I check with you if the freezer noisy?cos I’m putting it in my bedroom due to space constraints..do not wish it to be noisy.

    Answer : [Re] Inquiry for the item from kev****

    This type of machine will have sounds when run 24 hrs.
    And moreover not recommened in bedroom at all. du to the heat release.

    regards

    Question : [Re] Inquiry for the item from kev****

    Thank you for prompt reply...will find space in living room then...will your cs call me up and arrange a date n time for delivery or will send in random timing?

    Answer : [Re] Inquiry for the item from kev****

    Hi yes. for 150L big item product.
    Once order made, do allow 1-2 workday days for our CS to process and call to arrange the delivery date and time

    regards

+View all Notice, FAQ, Q&A >>
PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
PowerPac 16 Inch Wall Fan with Oscillation (PPWF40)
Item Q&A
  • Question : Inquiry for the item from nyl****Jan 13, 2020

    Can help to install?

    Answer : [Re] Inquiry for the item from nyl****

    Hi, we not provide installation services. Thank you.
    Regards

  • Question : Inquiry for the item from han****May 22, 2019

    Hi would this be powerful for living room distance of 2-3 meters?

    Answer : [Re] Inquiry for the item from han****

    Hi this is based on individual. but you can see review that some have commented is pretty strong. Come with 3 speeds setting.

  • Question : Inquiry for the item from 237****May 20, 2019

    may i know how long is the cable?

    Answer : [Re] Inquiry for the item from 237****

    Approx 1.2m-1.4m
    regards
    PowerPac

  • Question : Inquiry for the item from jas****Jan 24, 2019

    Hi.

    I would like to enquire do you provide warranty and for how long?

    I would also like to enquire do you do installation? I have the power point. If you do, how much is the installation cost and how long will you be able to install?

    Thank you.

    Answer : [Re] Inquiry for the item from jas****

    Hi
    is 2 years warranty.
    Hi sorry we do not do installation service for fan.
    regards
    PowerPac

PowerPac Top Load Washing Machine 3.5Kg Washload (PPW883)
PowerPac Top Load Washing Machine 3.5Kg Washload (PPW883)
Item Q&A
  • Question : Inquiry for the item from gue****Jan 13, 2020

    Hi Seller, can i check with you the weight of the washing machine itself fpr this model (PPW883) ?

    Answer : [Re] Inquiry for the item from gue****

    hI, gross weight is 20KG. Thank you
    Regards,

  • Question : Inquiry from iai****Feb 27, 2019

  • Question : Inquiry for the item from Sup****Feb 18, 2019

    Is this a fully automatic washing machine?

    Answer : [Re] Inquiry for the item from Sup****

    Hi
    Yes it is a full auto washing machine
    regards
    PowerPac

  • Question : Inquiry for the item from g_a****Jan 26, 2019

[Bundle Set] Water Filter Pitcher BPA Free + 3-Piece Filter Cartridge (PP1518+PP1588)
[Bundle Set] Water Filter Pitcher BPA Free + 3-Piece Filter Cartridge (PP1518+PP1588)
Item Q&A
  • Question : Inquiry for the item from 262****Jan 10, 2020

    Hi, I noticed the cartridge inside the pitcher as shown in the picture, is diff from the extra 3 cartridges. Is the 3 cartridges for another model?

    Answer : [Re] Inquiry for the item from 262****

    No, the free cartridge is fix to this picther only, not for other model.
    Thanks
    Regards

    Question : [Re] Inquiry for the item from 262****

    hi, can i know y the replacement cartridge looks diff from the one inside the pitcher?

    Answer : [Re] Inquiry for the item from 262****

    Hi please kindly open the box.
    it is the same
    regards
    PpowerPac

    Question : [Re] Inquiry for the item from 262****

    alright, thx.

    Answer : [Re] Inquiry for the item from 262****

    welcome and have a nice day/
    regards
    PowerPac

PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
PowerPac Smart Robotic Vacuum Cleaner with Remote control and Spot sweeping function(PPV3100)
Item Q&A
  • Question : Inquiry for the item from Xue****Jan 13, 2020

    Hi, i have bought ppv3200 vaccum cleaner not long ago.. But the remote is spoilt able to exchange?

    Answer : [Re] Inquiry for the item from Xue****

    Where and when did you got it?
    regards

    Question : [Re] Inquiry for the item from Xue****

    I bought it at giant. Last year feb i bought.

    Answer : [Re] Inquiry for the item from Xue****

    In qoo10 we handle qoo10 enquires.
    Please call our office for the CS.
    And you have to purchase it.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from Xue****

    Ok thanks

    Answer : [Re] Inquiry for the item from Xue****

    thank you and have a nice day
    regards
    PowerPac

  • Question : Inquiry for the item from sha****Jan 01, 2020

    hi for powerpac ppv3100, is the filter washable? also is the vacuum suitable for hair?

    Answer : [Re] Inquiry for the item from sha****

    Hi yes. for PPV 3100 and PPV3200. Both filter is washable.
    And yes is suitable for hair.
    regards
    PowerPac

  • Question : Inquiry for the item from rod****Oct 12, 2019

    Mine cannot turn back when knock into the wall how come like this ? It’s not working please help

    Answer : [Re] Inquiry for the item from rod****

    Hi, This model come with 3 point sensor
    cover range the magnitude is not the whole vacuum cleaner, may cause this happen, you have to turn the angle then will continue to work. Thank you .

  • Question : Inquiry for the item from ypy****Sep 14, 2019

    When ppv3200 got store?

    Answer : [Re] Inquiry for the item from ypy****

    Hi could be in 1-2 months
    regards
    PowerPac

  • Question : Inquiry for the item from and****Sep 13, 2019

    ppv3100 can return to base for charging automatically? also how long is the wty to cfm.

    Answer : [Re] Inquiry for the item from and****

    Hi for auto return only PPV3200.

    2 year local (motor) warranty
    Thank you

    Question : [Re] Inquiry for the item from and****

    then do u still have stock coming in for 3200?

    Answer : [Re] Inquiry for the item from and****

    Hi
    We could not confirmed. So sorry about it.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
Item Q&A
  • Question : Inquiry for the item from cor****Jan 11, 2020

PowerPac 100L Chest Freezer CFC Free (PPFZ100)
PowerPac 100L Chest Freezer CFC Free (PPFZ100)
Item Q&A
  • Question : Inquiry for the item from fil****Jan 13, 2020

    Is there wheels below the freezer? Is this model frost free?

    Answer : [Re] Inquiry for the item from fil****

    hi is anti slip feet. no wheels.
    freezer mostly no frost free.
    regards

  • Question : Inquiry for the item from kim****Jan 07, 2020

    Need installation for 100l freezer?

    Answer : [Re] Inquiry for the item from kim****

    Yes.
    Installation include taking off packing and placing at your desire place. And clearing the packing.
    Else is free delivery as stated. which is placing at your doorstep. our delivery man will not unwrap etc.
    regards
    PowerPac

  • Question : Inquiry for the item from kim****Jan 06, 2020

    What do you mean by installation?

    Answer : [Re] Inquiry for the item from kim****

    Installation is taking out of the box. taking to your desire placement and installing for you and clearing the box.
    Else if no installation our delivery man will just place at your door gate there, which is only as stated free delivery.
    regards

  • Question : Inquiry for the item from cel****Dec 30, 2019

    Is this item frost free?

    Answer : [Re] Inquiry for the item from cel****

    No.
    regards

PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
PowerPac 0.6L Premium Rice Cooker with Aluminium Pot (MC162A)
Item Q&A
  • Question : Inquiry for the item from mic****Jan 12, 2020

    Hi.

    I bought this in Apr 2019. Rice cooker not working now. How do I go about on the warranty? Pls advise. Thanks

    Answer : [Re] Inquiry for the item from mic****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry related delivery from 245****Dec 14, 2019

    Dear Sir / Madam , Kindly let us know that when we will receive.

    Answer : [Re] Inquiry related delivery from 245****

    As per stated, your item is in transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry from cel****Sep 26, 2019

  • Question : Inquiry for the item from wat****Jun 06, 2019

    Hello, please advise if you can offer bulk discount if we order in larger quantity? Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi Linda,
    We are the official store and we do wholesale distribution. But do let us know the quantiles you are looking for.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from wat****

    Please advise quote if we order 50qty and 100qty? Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi sorry about it. But currently we do not have enqugoh. Our next stocks arrive on 14 July. Would it be fine for you.
    But for now, can we kindly have your email. so that our sales manager can drop you a mail on the quotation or would you prefer she drop you.a call
    regards

    Question : [Re] Inquiry for the item from wat****

    Date is fine with me. I believe you can retrieve my email and contact within q0010 so I don’t have to include here in public query. Thank you!

    Answer : [Re] Inquiry for the item from wat****

    Hi, manage to get your number. Will contact you once the stock is available. Thank you.
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from wat****

    Hello, can you request the sales manager to contact me or can you give me his/her email? We need to finalize the event budget hence need to confirm if you can offer us discount or we need to source for other products instead. Thank you very much!

    Answer : [Re] Inquiry for the item from wat****

    Hi Linda,
    Our Sale manager Tristine dropped you a call but to no reponse.
    In our system, we could only see your contact number, Qoo10 keep email confidential..

    Else you can drop us a call at +65 6214 9555 Or email Tristine at tristine@powerpac.com.sg

    Thank you
    regards

  • Question : Inquiry for the item from eng****May 28, 2019

    My sister used the pot yesterday and the rice stick ... thought this is non-sticky rice cooker?

    Answer : [Re] Inquiry for the item from eng****

    Hi we did not state nor claim to customer is non stick
    regards
    PowerPAc

+View all Notice, FAQ, Q&A >>
My Choice -PowerPac 16 inch Stand Fan with Oscillation (MC40)
My Choice -PowerPac 16 inch Stand Fan with Oscillation (MC40)
Item Q&A
  • Question : Inquiry for the item from jns****Jan 11, 2020

    Does this comes with remote control?

    Answer : [Re] Inquiry for the item from jns****

    Hi no. else we would state.
    we have other models that have remote
    regards
    PowerPac

  • Question : Inquiry related return and exchange from raj****Jan 02, 2020

    Hi, I bought 2 fans on 9 Jan 2019. Both fans not working. What can I do to exchange or return?

    Answer : [Re] Inquiry related return and exchange from raj****

    Its nearly one year already. There is no return.
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon
    Thank you
    Powerpac

  • Question : Inquiry related return and exchange from raj****Jan 01, 2020

    Hi, both my phone's not working. Really bad quality. How to use the warranty to get replacement?

    Answer : [Re] Inquiry related return and exchange from raj****

    You might be texting the wrong seller. We do not sell phones.
    regards
    PowerPac

  • Question : Inquiry for the item from ker****Nov 23, 2019

    Dear seller,

    What is the warranty period?

    Answer : [Re] Inquiry for the item from ker****


    2 years local (motor) warranty
    regards
    PowerPac

  • Question : Inquiry for the item from sag****Jan 28, 2019

    Hi, may i know the length of the cable?

    Answer : [Re] Inquiry for the item from sag****

    Hi
    Length of cable 1.2m
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac 80W Step Up and  Down Voltage Converter Transformer 110V / 220V  (PP80)
PowerPac 80W Step Up and Down Voltage Converter Transformer 110V / 220V (PP80)
Item Q&A
  • Question : Inquiry for the item from erj****Jan 10, 2020

  • Question : Inquiry for the item from g_u****Jan 07, 2020

    Can I use for this item, as photo attached.

    Answer : [Re] Inquiry for the item from g_u****

    Hi yes. this is applicable for PP80
    regards
    PowerPac

  • Question : Inquiry for the item from erj****Jan 06, 2020

  • Question : Inquiry for the item from yvl****Jan 03, 2020

    Hi, i have a DVD duplicator from US, voltage 110 V and wattage 150 watts, which transformer do i get to step up to our 220/240 V please ?

    Answer : [Re] Inquiry for the item from yvl****

    Hi You need to get ST250
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-250W-HEAVY-DUTY-STEP-UP-DOWN-VOLTAGE-CONVERTER-TRANSFORMER/640598337?banner_no=1305330

    regards
    PowerPac

  • Question : Inquiry for the item from shc****Jan 01, 2020

+View all Notice, FAQ, Q&A >>
Bear Digital Slow Cooker with Ceramic pot 1.0L (DDG-D10B1)
Bear Digital Slow Cooker with Ceramic pot 1.0L (DDG-D10B1)
Item Q&A
  • Question : Inquiry for the item from eli****Jan 10, 2020

    Hi, is the Bear Digital Slow Cooker available in 2 litre? Thank you

    Answer : [Re] Inquiry for the item from eli****

    Hi, we do have 2.0L Bear slow cooker but currently out of stock, will available around March. Thanks
    Regards

PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger |  2 Pin Direct |
PowerPac 2 Way to 6 Way Safety Extension Socket | 3M to 6M | 2x USB Charger | 2 Pin Direct |
Item Q&A
  • Question : Inquiry related cancel and refund from che****Jan 10, 2020

  • Question : Inquiry for the item from tay****May 31, 2019

    I order 2set, by right is coming 4pcs but only coming 3pcs, I msg dealer also no reply. Please settle this for me.

    Answer : [Re] Inquiry for the item from tay****

    Hi shashimi
    please kindly take a photo of the Qway bill sticker that is usually on the box .
    regards
    PowerPac

    Question : [Re] Inquiry for the item from tay****

    youcan check

    Answer : [Re] Inquiry for the item from tay****

    only 3pcs

    Question : [Re] Inquiry for the item from tay****

    Hi Shashimi

    Sincere apologies, our packer did not check properly the order and thought only one Purchase upon purchase.
    We have informed the CS and they will contact you to send u the other one piece. They will arrange the delivery with you
    regards
    PowerPac

    Answer : [Re] Inquiry for the item from tay****

    👌~thanks

    Question : [Re] Inquiry for the item from tay****

    Hi, thanks for the support.
    Regards,
    PowerPac

  • Question : Inquiry from hoz****May 23, 2019

  • Question : Inquiry for the item from tay****May 19, 2019

  • Question : Inquiry related delivery from gue****Apr 16, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Steamboat 5L Multipurpose cooker pot with Non-stick inner pot (PPMC718)
PowerPac Steamboat 5L Multipurpose cooker pot with Non-stick inner pot (PPMC718)
Item Q&A
  • Question : Inquiry for the item from dor****Jan 09, 2020

    I’ve just received the item but there’s no detachable inner pot. How to wash with the plug attached.

    Answer : [Re] Inquiry for the item from dor****

    Wipe down. Just have to note and be careful not to touch the plug.
    Yes as the pot is attached
    but plug removable
    regards
    PowerPac

    Question : [Re] Inquiry for the item from dor****

    This is nit very practical! How to wipe down! I want a refund!

    Answer : [Re] Inquiry for the item from dor****

    You can request for the refund.
    Shipping will be bear by buyer as this is consider change of mind.
    All details is stated clealy
    regards

  • Question : Inquiry for the item from apr****Dec 02, 2019

    Most appliances come with detachable inner bowls so that we don’t soak the whole unit in detergent after usage. Maybe you can provide clear instructions on how to clean this appliance after each use, so that it can lasts longer.

    Answer : [Re] Inquiry for the item from apr****


    Wipe down. Just have to note and be careful not to touch the plug.
    but we have the rmodels that come with detachable pot.
    regards

  • Question : Inquiry for the item from apr****Dec 02, 2019

    Hi,


    Understand that power cord must be detached so that whole unit can be washed with detergent after usage. But, how do we keep the power cord outlet (which is part of whole unit) dry so that it does not rust or short circuit after soak washing. Thank you.

    Answer : [Re] Inquiry for the item from apr****


    Wipe down. Just have to note and be careful not to touch the plug.
    but we have the rmodels that come with detachable pot.
    regards

  • Question : Inquiry for the item from can****Nov 09, 2019

    Hi do u also sell the pot divider?

    Answer : [Re] Inquiry for the item from can****

    No, we didn't sell divider. Thanks

  • Question : Inquiry for the item from jac****Feb 16, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Ceramic Cooker (Any Pot) 2000 Watts (PPIC880)
PowerPac Ceramic Cooker (Any Pot) 2000 Watts (PPIC880)
Item Q&A
  • Question : Inquiry for the item from gt2****Jan 08, 2020

    Is it a 3 pin plug n jow long is the cable. I order today ehen can i get it. Do u sell the pots for steam boat n how much

    Answer : [Re] Inquiry for the item from gt2****

    Yes is 3 pin plug
    This is any pot ceramic cooker.
    For our pots, its ranges between $8-18 depending on sizes and what model. Availability for spare parts, you can call office to check before heeding down to purchase.
    We process every WORKING day.
    Thereafter Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

  • Question : Inquiry for the item from jul****Nov 20, 2019

    Read the review that boiling takes time. Does this have anything to do with the cooker ? Does the type of material of pans or pots affect the boiling time ?

    Answer : [Re] Inquiry for the item from jul****


    Hi, boiling definelty take time and definelty work slower than gas stove.
    But as per review most have comment it work well and fast.

  • Question : Inquiry for the item from cle****Aug 13, 2019

    Hi, what is the spec difference of this model and PPIC83?

    Answer : [Re] Inquiry for the item from cle****

    PPIC880 is sensory touch.
    PPIC832 is button touch
    The rest of the functions near the same
    regards

  • Question : Inquiry for the item from Sil****Jun 27, 2019

  • Question : Inquiry for the item from des****Jun 18, 2019

+View all Notice, FAQ, Q&A >>
PowerPac Induction Cooker Steamboat with Stainless Steel Pot and Overheat Protection (PPIC848)
PowerPac Induction Cooker Steamboat with Stainless Steel Pot and Overheat Protection (PPIC848)
Item Q&A
  • Question : Inquiry for the item from gt2****Jan 04, 2020

    Can we use other pots for this model. Can i receive by 20jan if i order today

    Answer : [Re] Inquiry for the item from gt2****

    Can use any pot?

    Question : [Re] Inquiry for the item from gt2****

    Hi
    1) Can i receive by 20jan if i order today
    Yes. we process within 1 working day. there after qoo10 will collect it and it should reach you in 1-3 working day.

    2)Can we use other pots for this model.
    For this model: PPIC848, please use the pot recommended. If you wish for (any pots), you have to see ceramic cooker. We have 3 models. PPIC880, PPIC831, PPIC832.

    regards
    PowerPac

    Answer : [Re] Inquiry for the item from gt2****

    Where can i see the other 3 models. Are the motor loud ehen using the cooker

    Question : [Re] Inquiry for the item from gt2****

    https://www.qoo10.sg/shop/Powerpacsg?keyword=ceramic%20cooker&keyword_hist=&dispType=GALLERY4

    Motor loud is subjective. You can refer review
    regards
    PowerPAc

    Answer : [Re] Inquiry for the item from gt2****

    What is the difference btween these 3 models
    We have 3 models. PPIC880, PPIC831, PPIC832

    Question : [Re] Inquiry for the item from gt2****

    PPIC880 is via touch and a more modernised version.

    PPIC831 is our latest product. is via electromagnetic radiation With inner and outer ring heat control for energy saving. And come with Come with one FREE BBQ grill rack.

    Just like a phone, all work roughly the same but depends on your choice of the newest version and latest technology
    regards

  • Question : Inquiry from r.n****Dec 26, 2019

  • Question : Inquiry for the item from cyr****Dec 10, 2019

  • Question : Inquiry for the item from jul****Nov 20, 2019

    Can this be used for any pot ?

    Answer : [Re] Inquiry for the item from jul****


    You can choose ceramic cooker which is recommended for any pot.
    For this, please use the pot as provided.
    regards

  • Question : Inquiry for the item from cle****Aug 28, 2019

    Hi, what is the max hours for timer? Is it the same as PPIC887?
    The motor for both models are the same? Is it very loud?
    If I place the order today before noon, when will be earliest delivery? On Friday possible?

    Answer : [Re] Inquiry for the item from cle****

    Preset timer. got overheat protection,like wise to PPIC887
    Both almost same. Design slightly different.
    Loud is based on individual. You can see our reviews for customer's comment.
    We process daily working days. But Once your order is hand over to Qoo10 and as they handles their own courier so we can't determine the exact time and date. It should take couple working days.
    Thank you.

+View all Notice, FAQ, Q&A >>
PowerPac Ultrasonic insect Repellent Mosquito Killer  (PP303)
PowerPac Ultrasonic insect Repellent Mosquito Killer (PP303)
Item Q&A
  • Question : Inquiry related delivery from sll****Jan 06, 2020

    Delivery : Need to be at home to receive parcel or send by singpost to letterbox?

    Answer : [Re] Inquiry related delivery from sll****

    Hi our delivery is via courier qoo10. Not by normal mail.
    All delivery come with tracking.
    regards

PowerPac Double-sided Heating Electric Sandwich and Waffles Maker
PowerPac Double-sided Heating Electric Sandwich and Waffles Maker
Item Q&A
  • Question : Inquiry for the item from cam****Jan 04, 2020

  • Question : Inquiry related delivery from jes****Dec 18, 2019

  • Question : Inquiry for the item from tra****Dec 17, 2019

    Hi,
    is there a one-year warranty of this sandwich maker?

    Answer : [Re] Inquiry for the item from tra****

    YEs. there is warranty on the motor.
    you can either registered via the card or online at https://onlinesvc.powerpac.com.sg
    regards
    PowerPAc

  • Question : Inquiry for the item from gol****Dec 09, 2019

  • Question : Inquiry for the item from zan****Dec 16, 2019

+View all Notice, FAQ, Q&A >>