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Q & A Lists
Item Question & Answer
iFan -PowerPac Evaporative Air Cooler (IF7310)
iFan -PowerPac Evaporative Air Cooler (IF7310)
Item Q&A
  • Question : Inquiry for the item from limMay 02, 2021

  • Question : Inquiry for the item from speedygonzalieApr 11, 2021

    How often to change the filter? How can I purchase additional filters?

    Answer : [Re] Inquiry for the item from speedygonzalie

    hi it is washable filter. But if you want additional accessories
    All accessories and parts are only available for sales via our office warehouse
    You can call before heeding down to check for availability.

    +65 6214 9555
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from speedygonzalieApr 11, 2021

    How often to change the filter? How can I purchase additional filters?

    Answer : [Re] Inquiry for the item from speedygonzalie

    replied t previous

  • Question : Inquiry for the item from katang6514Nov 29, 2020

    hi, i purchased the item on sept 2020, it just went off just now with 3 months usage. Cant turn back on.. please help..need bring anywhere to repair?

    Answer : [Re] Inquiry for the item from katang6514

    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Question : [Re] Inquiry for the item from katang6514

    Is kind of big to send to warehouse for check. WIll go down when i have the time. What do i need to bring?

    Answer : [Re] Inquiry for the item from katang6514

    if you already registered for waanraty then just the product.
    regards

  • Question : Inquiry related return and exchange from Tare_kogepanNov 21, 2020

    Hi i ordered the fan on 11.11. Received it on 16.11.20. Today is 21.11.20, in less than 5 days, the fan swing function is not working. The fan could not swing and occasionally, there is sound from the fan like some parts is dropping out. This is really a disappointing product that i ever get from Powerpac. I would like to request to do a exchange. Thks.

    Answer : [Re] Inquiry related return and exchange from Tare_kogepan

    replied to previous thread

+View all Notice, FAQ, Q&A >>
PowerPac Electric Egg Steamer Multifunction Steamer (PPE703)
PowerPac Electric Egg Steamer Multifunction Steamer (PPE703)
Item Q&A
  • Question : Inquiry for the item from patricialstlimMay 07, 2021

  • Question : Inquiry related delivery from tan****Apr 18, 2020

    Hi, if order now, when is the delivery ?

    Answer : [Re] Inquiry related delivery from tan****

    Hi, it's take 3-6 days to deliver. Thanks

  • Question : Inquiry for the item from cyn****May 21, 2019

    Hi Seller,
    This product has any warranty?

    Answer : [Re] Inquiry for the item from cyn****

    Hi, it is under 24 months motor warranty. Thank you.
    Regards,
    PowerPac

    Question : [Re] Inquiry for the item from cyn****

    My i know where is the service center?

    Answer : [Re] Inquiry for the item from cyn****

    Hi
    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday):
    Monday-Friday: 8.30am-5.30pm
    Saturday: 8.30am-12noon

    Thank you
    Powerpac

PowerPac Converter Transformer 250W Heavy Duty Step Up/Down Voltage 110V/220Voltage Regulator(ST250)
PowerPac Converter Transformer 250W Heavy Duty Step Up/Down Voltage 110V/220Voltage Regulator(ST250)
Item Q&A
  • Question : Inquiry for the item from grace_uMay 06, 2021

  • Question : Inquiry for the item from emiliatnMar 03, 2021

  • Question : Inquiry for the item from reginaNov 09, 2020

  • Question : Inquiry for the item from muhammadfaizalmahadOct 04, 2020

    Hi..i have this heat press machine from China. Which voltage converter transformer should i used?

    Answer : [Re] Inquiry for the item from muhammadfaizalmahad

    You need this: https://www.qoo10.sg/item/POWERPAC-POWERPAC-3000W-HEAVY-DUTY-STEP-UP-AND-DOWN-VOLTAGE-CONVERTER/677763235

    Your 110V conversion is already 2800W.

    regards

  • Question : Inquiry for the item from timme81Jul 31, 2020

+View all Notice, FAQ, Q&A >>
PowerPac Electric Oven 48L with Rotisserie and convection functions (PPT48)
PowerPac Electric Oven 48L with Rotisserie and convection functions (PPT48)
Item Q&A
  • Question : Inquiry for the item from ScMay 07, 2021

    Does inside of oven hv light?

    Answer : [Re] Inquiry for the item from Sc

    Hi, Model PPT48 is not bulb. Thank you

  • Question : Inquiry related delivery from chujun_18Feb 01, 2021

    When is the earliest delivery if I place the order today?

    Answer : [Re] Inquiry related delivery from chujun_18

    We will process every working day morning.
    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac


    * BUT you should received it by this weekend

  • Question : Inquiry for the item from linfoonglimJan 19, 2021

    Does it comes with top & below fire/heat?
    Does it have fan control?

    Answer : [Re] Inquiry for the item from linfoonglim

    inbuilt fan . convention function
    Top and below heat yes
    regards

PowerPac Chest Freezer Upright freezer Freestanding Freezer 175L (PPFZ180)
PowerPac Chest Freezer Upright freezer Freestanding Freezer 175L (PPFZ180)
Item Q&A
  • Question : Inquiry for the item from jimmyleekhMay 06, 2021

  • Question : Inquiry related delivery from babyharts2Apr 30, 2021

  • Question : Inquiry for the item from sammiMar 21, 2021

    Hi, can I check two things about this freezer.
    1) can the individual rack be removed? Meaning if I want to remove all the drawers and rack.
    2) do I need to “defrost” the freezer occasionally like those chest freezer e.g to drain the water out from the freezer

    Answer : [Re] Inquiry for the item from sammi

    1:. u can remove the boxes drawer compartment, BUT not the rack.

    2: yes

  • Question : Inquiry for the item from hwalexJan 27, 2021

    can I keep vegetable ?

    Answer : [Re] Inquiry for the item from hwalex

    yes this is freezer.
    Thank you

  • Question : Inquiry for the item from ghsiewchenJan 05, 2021

    Ho seller, how to adjust the temperature. I couldn't find .please advise. Thanks

    Answer : [Re] Inquiry for the item from ghsiewchen

    hi its behind the fridge.
    regards

    Question : [Re] Inquiry for the item from ghsiewchen

    Is it the 1, 2, 3, 4, 5 turn button? Which is the coldest? Thanks for your prompt reply.

    Answer : [Re] Inquiry for the item from ghsiewchen

    hi 5 is coldest.
    But after first start up of 5 for first few days. Do gauge accordingly to your products in the freezer/fridge. Unless it is a lot. We would recommend an midst of 3-4 to be used.

    regards

    Question : [Re] Inquiry for the item from ghsiewchen

    Thank u so much for your help.

    Answer : [Re] Inquiry for the item from ghsiewchen

    welcome and thank you for your support

+View all Notice, FAQ, Q&A >>
PowerPac 3pcs x LED Halogen Bulbs 5W GU10 - Warm White (PP6315WW)
PowerPac 3pcs x LED Halogen Bulbs 5W GU10 - Warm White (PP6315WW)
Item Q&A
  • Question : Inquiry for the item from PatrickMay 06, 2021

    Hi, do you have 5W, GU10 with cool white (4000K) color temperature type? Thanks

    Answer : [Re] Inquiry for the item from Patrick

    Hi, Apology. We don’t have 4000K model. Thank you

PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136)
PowerPac Mini Bar Fridge 136L 2 Door with Freezer (PPF136)
Item Q&A
  • Question : Inquiry for the item from beginner98May 05, 2021

    The 170 L model has auto defrost?
    What you mean by installation cost ? Fridge needs installation?

    Answer : [Re] Inquiry for the item from beginner98

    Hi, Our freezer do not have auto defrost function
    You have to defrost manually regularly. Thank you

  • Question : Inquiry for the item from mindygoh79Mar 01, 2021

    Got free disposal of old fridge? Charges??

    Answer : [Re] Inquiry for the item from mindygoh79

    Additional service request* (Cash upon delivery for additional service)
    1. Disposal NOT included.
    2. Installation +$15.00
    3. Free delivery applies to lift landing only.
    * Carry up to (2nd Floor) +$20.00
    * 2nd Floor ($20) + $10.00 for additional subsequent level

  • Question : Inquiry for the item from sylviabeibeiFeb 19, 2021

  • Question : Inquiry related delivery from sereneOct 09, 2020

  • Question : Inquiry related delivery from ngwin68Sep 30, 2020

    Can buyer specify the date n time to deliver the product e.g. 7 OCT 2020 @ 7.30 Pm?
    Delivery night time: 7 to 8pm?

    Answer : [Re] Inquiry related delivery from ngwin68

    Once order completed, we process next working days. Our CS will call to let you know the delivery time frame and date.
    If at requested date, you can let the CS know when they call
    regards

+View all Notice, FAQ, Q&A >>
PowerPac Wall Fan 16 Inch with Remote Control (PPWF40R)
PowerPac Wall Fan 16 Inch with Remote Control (PPWF40R)
Item Q&A
  • Question : Inquiry for the item from fernanda_weeApr 29, 2021

  • Question : Inquiry for the item from peterson1867Sep 28, 2020

    Hi can l use them in bathroom. Please advise. Thank you

    Answer : [Re] Inquiry for the item from peterson1867

    Hi, we are not recommended. Thanks

  • Question : Inquiry for the item from fox****Jun 19, 2020

    Dear seller
    May u able show me the picture of back of control panel?
    I would like to know if the design fit to my current hook?
    Thank

    Answer : [Re] Inquiry for the item from fox****

    .

  • Question : Inquiry for the item from fox****Jun 19, 2020

    Hi seller
    May I know what is the width of contol panel?
    I got restrictions width for mounting.
    Thanks

    Answer : [Re] Inquiry for the item from fox****

    ,

  • Question : Inquiry for the item from pat****Jun 13, 2020

    hi if help to install how much is it?

    Answer : [Re] Inquiry for the item from pat****

    we do not do installation for wall fan
    you can check for local technician/
    regards

+View all Notice, FAQ, Q&A >>
PowerPac Converter Transformer 60W Step Up and Down Voltage 110V / 220V (PP60)
PowerPac Converter Transformer 60W Step Up and Down Voltage 110V / 220V (PP60)
Item Q&A
  • Question : Inquiry for the item from snowchimesMay 04, 2021

    Possible to use this?

    Q How much electricity is required to run the standard air purifier?

    Austin Air Purifiers use an ordinary 120 volt outlet. Maximum draw is about 147 watts on the high setting or 1 cent per hour, average cost.

    Answer : [Re] Inquiry for the item from snowchimes

    Hi, You need the model ST250.
    Purely use for AC output with all types of appliances rated 0-250 watts
    Thank you

  • Question : Inquiry for the item from snowchimesMay 04, 2021

    Hi how to adjust for us air filter for use in sg?

    Answer : [Re] Inquiry for the item from snowchimes

    Hi, Can i check with you, How many watts of your product? Thank you

  • Question : Inquiry for the item from JanApr 23, 2021

    110V 60Hz 700w kitchen appliance can this be used?

    Answer : [Re] Inquiry for the item from Jan

    Hi, You need to check, How many watts of your Product. Thank you

  • Question : Inquiry for the item from FreesiaOct 15, 2020

    hi there - can this be used for US appliance to go from 240v/50hz --> 120v/60hz?

    Answer : [Re] Inquiry for the item from Freesia

    240v and 120V already not applicable.
    regards

    Question : [Re] Inquiry for the item from Freesia

    Do you have a converter that can do 240v/50hz --> 120v/60hz?

    Answer : [Re] Inquiry for the item from Freesia

    https://www.qoo10.sg/item/POWERPAC-POWERPAC-1500W-HEAVY-DUTY-STEP-UP-DOWN-VOLTAGE-CONVERTER-TRANSFORMER/646071648

    is the most affordable for your needs
    cause this is not common in local Sg

  • Question : Inquiry for the item from antOct 17, 2020

    Hi, Can this work on Iron, 120V-1500W 60Hz?

    Answer : [Re] Inquiry for the item from ant

    this is 60W.
    the iron you stated is 1500w.
    way beyond. you have to take a bigger w transformer. ST2000

+View all Notice, FAQ, Q&A >>
Powerpac / My Choice / iFan Promotion | Stand Fan | Air Circulator | Air Cooler | High Velocity
Powerpac / My Choice / iFan Promotion | Stand Fan | Air Circulator | Air Cooler | High Velocity
Item Q&A
  • Question : Inquiry for the item from yi160134May 03, 2021

    May i know when is the stock for desk ifan (9' n 12") avail ? Seems out of stock for quite sometime

    Answer : [Re] Inquiry for the item from yi160134

    Hi, We're sorry we do not have schedule yet. Thank you

  • Question : Inquiry for the item from dearesttengApr 29, 2021

    Hi, appreciate if you could recommend a 16 inch model that blow the strongest wind.

    Answer : [Re] Inquiry for the item from dearestteng

    Hi, Model MC40 or MC408R. Thank you

  • Question : Inquiry for the item from yi160134Apr 11, 2021

    May I know when is the stock avail for iFan404/403 ? Is iFan model using medal/plastic blade ?

    Answer : [Re] Inquiry for the item from yi160134

    we can confirm on the shpipping schedule.
    using plastic for these range that your are enquiringon

  • Question : Inquiry for the item from teo88888Mar 21, 2021

    Qoo10
    Item Vendor
    QExpress

    are One Complete System Online Ecommerce Platform

    If QExpress is condoned to make FALSE DELIVERY REPORTS
    that is CRIMINAL FRAUD ? ? ? ?

    Answer : [Re] Inquiry for the item from teo88888

    Do not understand what you meant. But if you have any issue iwht the platform, please go directly to qoo10 or qxpress

  • Question : Inquiry for the item from yi160134Nov 11, 2020

    May I know does it come with warranty n how long ? Is there service ctr in SG ?

    Answer : [Re] Inquiry for the item from yi160134

    2 years local (motor) warranty
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

+View all Notice, FAQ, Q&A >>
PowerPac Rice Cooker 1.0L with Stainless Steel Inner Pot Food Steamer (PPRC31)
PowerPac Rice Cooker 1.0L with Stainless Steel Inner Pot Food Steamer (PPRC31)
Item Q&A
  • Question : Inquiry for the item from mayleetnMay 02, 2021

    What is the warranty?

    Answer : [Re] Inquiry for the item from mayleetn

    Hi, We have 2 Years Local (Singapore) warranty cover motor only, Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. Thank you

  • Question : Inquiry for the item from feichui2710Apr 08, 2021

    Where can I take a look at the actual rice cooker?
    Is it retailing anywhere?
    Thanks!

    Answer : [Re] Inquiry for the item from feichui2710

    sorry we unable to confirm which outlet still have
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry for the item from amituo4Oct 25, 2020

    May I know when the stocks are available?

    Answer : [Re] Inquiry for the item from amituo4

    we have no confirmation schedule for now/Do take a look at our other models.
    Thank you
    regards
    PowerPac

  • Question : Inquiry for the item from dsotherSep 10, 2020

    Order No: 327973435 delivered on 8/9/2020

    The inner pot cannot sit in properly and kept bouncing up. The spring of the heating component is pushing it up. Please see video.

    Answer : [Re] Inquiry for the item from dsother

    Thiis is not faulty. This is more to safety.
    When you filld with rice and water. the weight will set it down and you can cook already.
    Now is empty

    Question : [Re] Inquiry for the item from dsother

    Hi,

    (Model: PPRC31)
    ------------------------
    How do I reheat the rice in the rice cooker after switching it off for several hours ? Did not put on warm mode because it will burn the rice at rhe bottom.

    Answer : [Re] Inquiry for the item from dsother

    there is no reheat. function. we did not state too.

    Question : [Re] Inquiry for the item from dsother

    I am asking a sincere question here. I was not putting blame on anybody.

    Are there other ways reheat the rice using this cooker other than using a reheat button.

    To reheat, can I add water and press the cook button to cook again? Or what is your advice using this cooker.

    Answer : [Re] Inquiry for the item from dsother

    yes and we explained there is no reheating.
    u can google and try out yourself but we will not advise you how to cook nor state can reheat cause cause this got keep warm not reheat

    Question : [Re] Inquiry for the item from dsother

    I am utterly disappointed.

    I bought directly from you the Powerpac official store because of the apparent benefits.

    From your several replies, one can deduce the following:
    (1) very "play safe" so non-committal
    (2) lack of the knowledge
    (3) very defensive
    (4) very unhelpful
    (5) very aloft

    Rather than re-directing me to googling for answers which may not be reliable, you should have given suggestion or advice as this is your own product and nobody should know more than you.

    I want to support Singapore brand. I was actually placing two order for powerpac pressure cooker a$nd electric kettle.

    Now I do not think it will be wise to proceed.

    Thank you for allowing me to seek clarification but yet remain non-committal at every single question.

    Good luck to powerpac!

    Answer : [Re] Inquiry for the item from dsother

    We do not give. cause this clearly does not have reheat function. And if we insist you go and do that when there is no this option. and should any thing that is wrong, you would come to dispute that we ask you to do that.

    Question : [Re] Inquiry for the item from dsother

    Obviously there is no reheat function.

    You chose to repeat this every time, despite me telling you that I understood it.

    Clearly, I was sincerely asking for suggestion of ways to heat up the rice in this cooker after switching it off for several hours.

    Your fear of being branded as responsible for any damage caused by your suggestion, is unfounded.

    How can a company move forward if there exists such a mentality within.

    Started out enthusiastically supporting a local brand but ended up feeling very sad to purchase your product and unwittingly supported its beliefs and cause.

    No more purchase of the appliances under the brand.

    Answer : [Re] Inquiry for the item from dsother

    .

  • Question : Inquiry for the item from dsotherSep 21, 2020

    Hi,

    (Model: PPRC31)
    ------------------------
    How do I reheat the rice in the rice cooker after switching it off for several hours ? There is no reheat button.

    Answer : [Re] Inquiry for the item from dsother

    there is no reheat. function. we did not state too.

    Question : [Re] Inquiry for the item from dsother

    Hi,
    If there is no reheat feature, then how do we heat up the rice if we had switched off the cooker to prevent rice sticking to the base?

    Answer : [Re] Inquiry for the item from dsother

    we did not state that.

+View all Notice, FAQ, Q&A >>
PowerPac Juice Personal Blender with 2X BPA Free Jugs (PPBL500)
PowerPac Juice Personal Blender with 2X BPA Free Jugs (PPBL500)
Item Q&A
  • Question : Inquiry for the item from t_weishanMay 01, 2021

  • Question : Inquiry for the item from star_blaze02Mar 06, 2021

    Hi,

    Can this item blend ice?

    Thank you.

    Answer : [Re] Inquiry for the item from star_blaze02

    no this is juice personal blender.

  • Question : Inquiry for the item from Amk****Aug 26, 2019

  • Question : Inquiry for the item from reg****Jun 24, 2019

    Hi
    Will there be any motor or burn smell when using the juice blender?

    Answer : [Re] Inquiry for the item from reg****

    Hi
    we never had this issue. you can see customer's review as well.
    regards
    PowerPac

  • Question : Inquiry for the item from kcl****Jun 05, 2019

    Hi
    I ordered a Purple Colour set for a Birthday Gift but it was Blue Colour set delivered to me???

    Any reason for the wrong colour ? Can I exchange the set for a Purple Colour set??

    Answer : [Re] Inquiry for the item from kcl****

    Hi
    Did you send msg to wrong seller?
    We never had any purple set for PPBL500, nor did we state or any colour choice.
    Always one colour, blue as in photo.
    regards

+View all Notice, FAQ, Q&A >>
Bear Digital Stand Mixer With Stainless Steel Bowl (DDQ-B03V1)
Bear Digital Stand Mixer With Stainless Steel Bowl (DDQ-B03V1)
Item Q&A
  • Question : Inquiry for the item from grace leeApr 28, 2021

    Hi, this includes a cover for the mixing bowl?

    Answer : [Re] Inquiry for the item from grace lee

    Question : [Re] Inquiry for the item from grace lee

    Please see the photo below. Thank you

  • Question : Inquiry for the item from grace leeApr 01, 2021

    Hi does this include warranty and for how long?

    Answer : [Re] Inquiry for the item from grace lee

    we are the bear authorised official SG distribtuor. (PowerPac Electrical)
    2 years local warranty and safety mark.
    Only Bear products from us have this .
    Thank you for support
    Regards
    Bear SG Official Mall (PowerPac Electrical)

PowerPac Mini Bar Fridge 71L 2 Door with Freezer (PPF85)
PowerPac Mini Bar Fridge 71L 2 Door with Freezer (PPF85)
Item Q&A
  • Question : Inquiry related delivery from rockygirl2410Apr 27, 2021

  • Question : Inquiry related delivery from bbxuan2002Feb 01, 2021

  • Question : Inquiry for the item from jinnyJan 21, 2021

    Do you have stock of 136l and 170l fridge?

    Answer : [Re] Inquiry for the item from jinny

    hi yes. we do:

    https://www.qoo10.sg/item/POWERPAC-POWERPAC-MINI-BAR-FRIDGE-136L-2-DOOR-WITH-FREEZER-PPF136/604949840

    https://www.qoo10.sg/item/POWERPAC-POWERPAC-MINI-FRIDGE-170L-2-DOOR-WITH-FREEZER-PPF170/570487616

  • Question : Inquiry for the item from sylvialstAug 25, 2020

    When will restock?

    Answer : [Re] Inquiry for the item from sylvialst

    hi 1st week sept , our new shipment will arrive in our warehouse. Thank you
    regards

  • Question : Inquiry related delivery from foocpsAug 11, 2020

+View all Notice, FAQ, Q&A >>
PowerPac Mini Washing Machine 2in1 - 15 Mins Fast Laundry (PPW820)
PowerPac Mini Washing Machine 2in1 - 15 Mins Fast Laundry (PPW820)
Item Q&A
  • Question : Inquiry for the item from leeak9698Apr 27, 2021

    How does the machine operate? Is it USB or Power Supply?
    How long if is USB charging?

    Answer : [Re] Inquiry for the item from leeak9698

    Hi, This is Power Supply. is not USB charging. Thank you

  • Question : Inquiry related return and exchange from drey_ganApr 15, 2021

    Hi seller,

    My washing machine will stop working whenever i spin for the second time. Is there any problem with the washing machine?

    Answer : [Re] Inquiry related return and exchange from drey_gan

    hi there is a very high possibility, you might have left the timer on.
    could you kindly check

    thank you

    Question : [Re] Inquiry related return and exchange from drey_gan

    What i meant was... the machine just stop halfway when it was suppose to spin.

    Answer : [Re] Inquiry related return and exchange from drey_gan

    yes if you set the timer on. then regardless it is to spin. it will stop.
    timer try not to off. you just have to on back

    Function of this is more lest 10-15 min fast laundry.

    Question : [Re] Inquiry related return and exchange from drey_gan

    Hi, please take note. The washing machine stop suddenly after we had wash the clothes for 2nd round. It may be cause due to over heating of the motor. Its like spinning for 15 mins and it stop when it spin for 6 mins.

    Answer : [Re] Inquiry related return and exchange from drey_gan

    please take a video and we show our technicians

    Question : [Re] Inquiry related return and exchange from drey_gan

    Hello... Please see the attached video.

    Answer : [Re] Inquiry related return and exchange from drey_gan

    your function selector u turn to what?

    Question : [Re] Inquiry related return and exchange from drey_gan

    Spin...

    Answer : [Re] Inquiry related return and exchange from drey_gan

    Hi, We have 2 Years Local (Singapore) warranty cover motor only, Please fill in detail in to WARRANTY CARD and mail out to our office OR We do have E-WARRANTY online application on https://www.powerpac.com.sg/ for your online submit E-WARRANTY. within the period if the items have any issue just bring to our service center for service will do. We are here, 5 Changi South Lane #03-01 Singapore 486045. operating hours will be Monday to Friday 8.30 am to 5.30 pm and Saturday 8.30 am to 12.30 pm, Just walk in and let our technical staff at your service. Thank you.

  • Question : Inquiry for the item from IceAquaFeb 01, 2021

    Hi! Must the water inlet pipe be connected? Can we just pour water in from a pail to use it?

    Answer : [Re] Inquiry for the item from IceAqua

    hi yes not a problem. The inlet is also can be used for releasing the water.
    BUT do note to place it upright when using. then water won't be release
    regards

  • Question : Inquiry for the item from oreokukiJan 17, 2021

    Hi there, please advise if the mini washing machine can spin dry? At least not 100% dry but reduce the water on the clothes. Hear from you. Thanks

    Answer : [Re] Inquiry for the item from oreokuki

    hi yes. it is able to. this is Semi auto wash and spin mini washing machine
    regards

  • Question : Inquiry for the item from joann.tanJan 15, 2021

+View all Notice, FAQ, Q&A >>
Powerpac Stand Fan with Convertible Height (PPFS212)
Powerpac Stand Fan with Convertible Height (PPFS212)
Item Q&A
  • Question : Inquiry for the item from dearesttengApr 26, 2021

    Hi, how many inch fan? 12? 16?

    Answer : [Re] Inquiry for the item from dearestteng

    Which model blow the strongest wind?

    Question : [Re] Inquiry for the item from dearestteng

    Hi, 16in - Model PPFS30 / PPFS50
    18in - Model PPFS70 / PPFS818
    Thank you

  • Question : Inquiry related cancel and refund from 242****Mar 20, 2020

    Item not receive, kindly do the refund. Thanks.

    Answer : [Re] Inquiry related cancel and refund from 242****

    do replied via your order. we do not know what is your order.
    As we can track the delivery system and if it already signed upon

  • Question : Inquiry for the item from snt****Mar 11, 2020

  • Question : Inquiry for the item from cre****Jan 24, 2020

    Hi may i know if dual usage means one fan with 2 different centre piece for 2 different heights?

    Answer : [Re] Inquiry for the item from cre****

    sorry i mean adjustable cente piece for 2 different heights.

    Question : [Re] Inquiry for the item from cre****

    hi yes. u can take out one piece to Make the shorter height
    regards
    PowerPac

  • Question : Inquiry for the item from jas****Sep 09, 2019

    Any warranty?

    Answer : [Re] Inquiry for the item from jas****

    hi 2 years local (motor) warranty
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Blender 21 Piece Bullet Blender  (PPBL321)
PowerPac Blender 21 Piece Bullet Blender (PPBL321)
Item Q&A
  • Question : Inquiry for the item from bkpApr 25, 2021

    How much watts is this blender. Is it 220W or 380W. ?

    Answer : [Re] Inquiry for the item from bkp

    How much watts is this blender. Is it 220W or 380W. ? Your website shows 220W and 380W. So bit confused.

    Question : [Re] Inquiry for the item from bkp

    Hi sorry is 380W. we have amended the website. thank you for highlighting this to us.
    regards

  • Question : Inquiry for the item from mashi_138Aug 02, 2020

    Can crush ice?

    Answer : [Re] Inquiry for the item from mashi_138

    small amount and cubes.
    regards

  • Question : Inquiry for the item from 235****Jul 08, 2020

    Just to check with you if the one piece of blender part was missing can I just buy that part alone? Because I never notice it that the blender attachment should be two pcs one for grinder and blender but when i check when i wanted to use it the blender part was missing

    Answer : [Re] Inquiry for the item from 235****

    all replacements and parts are sold via office. you can drop a call before heeding down to check on avilabiltty.

  • Question : Inquiry for the item from dan****Jun 26, 2020

    hi, just check with u, this blender can cut blue ginger? my father want to blend blue ginger into liquid

    Answer : [Re] Inquiry for the item from dan****

    yes able. this is a bullet blender. and able to grind it into liquid

  • Question : Inquiry for the item from 235****Jun 14, 2020

    Hi,

    This product and Power pac PPBL200 are same. Please help to compare. Thank you.

    Answer : [Re] Inquiry for the item from 235****

    not same.
    all description as stated.

    Question : [Re] Inquiry for the item from 235****

    Thank you.

+View all Notice, FAQ, Q&A >>
PowerPac Mosquito Killer Ultrasonic insect Repellent Insect Killers with night light (PP306)
PowerPac Mosquito Killer Ultrasonic insect Repellent Insect Killers with night light (PP306)
Item Q&A
  • Question : Inquiry for the item from sashnoirApr 24, 2021

  • Question : Inquiry for the item from con****Jul 07, 2020

    hi what does blue light blinking means?

    Answer : [Re] Inquiry for the item from con****

    hi green/blue light blinking is mean it in activation.
    regards

  • Question : Inquiry for the item from sU9****Jul 03, 2020

  • Question : Inquiry for the item from gue****Apr 19, 2020

  • Question : Inquiry for the item from mel****Feb 06, 2020

    Hi which model should I buy for mosquitoes issues? I don’t want night light thanks!

    Answer : [Re] Inquiry for the item from mel****

    Hi for this series, you would look for PP303 which is mosquito and flying insects.
    And does not come with night light
    https://www.qoo10.sg/item/POWERPAC-POWERPAC-ULTRASONIC-INSECT-REPELLENT-MOSQUITO-KILLER-PP303/666247787?banner_no=1305330

    Question : [Re] Inquiry for the item from mel****

    Thanks, how many do I need for a 800sqft 2 bedroom apartment?

    Answer : [Re] Inquiry for the item from mel****

    is recommend one for each room.
    you can off it when not in use.
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
Bear Slow Cooker Digital with Ceramic Pot 1.0L (DDG-D10B1)
Bear Slow Cooker Digital with Ceramic Pot 1.0L (DDG-D10B1)
Item Q&A
  • Question : Inquiry for the item from leu_suwenApr 24, 2021

    Hi.. does it goes to auto keep warm after cooking/stew?0

    Answer : [Re] Inquiry for the item from leu_suwen

    hi yes. can auto keep warm after cooking done.

  • Question : Inquiry related return and exchange from margaretDec 14, 2020

  • Question : Inquiry related delivery from DAug 11, 2020

  • Question : Inquiry for the item from Hl27Jul 30, 2020

    Got warranty?

    Answer : [Re] Inquiry for the item from Hl27

    we are the Exclusive Authorised Distributor in Singapore. 2 years local (motor) warranty. if product is via us.
    All bear product under us have distinctive serial indication.
    regards

  • Question : Inquiry for the item from eli****Jan 10, 2020

    Hi, is the Bear Digital Slow Cooker available in 2 litre? Thank you

    Answer : [Re] Inquiry for the item from eli****

    Hi, we do have 2.0L Bear slow cooker but currently out of stock, will available around March. Thanks
    Regards

iFan - PowerPac Table fan Desk fan Turbo Fan Air Circulator with Airflow (IF7408)
iFan - PowerPac Table fan Desk fan Turbo Fan Air Circulator with Airflow (IF7408)
Item Q&A
  • Question : Inquiry for the item from TangmaypohApr 22, 2021

    How may I know what charger is it using? Is it 3 pin and can it be wireless?

    Answer : [Re] Inquiry for the item from Tangmaypoh

    Hi, this mdoel come with SG 2pin plug and safety mark approval. Thank you

  • Question : Inquiry for the item from kristi_jalilAug 21, 2020

    Hello. Can this fan be dismantled and cleaned?

    Answer : [Re] Inquiry for the item from kristi_jalil

    Able but only cover and blade.
    regards

  • Question : Inquiry for the item from Ban****May 29, 2020

  • Question : Inquiry for the item from jen****May 28, 2020

    May I know is what type of plug this fan having?

    Answer : [Re] Inquiry for the item from jen****

    2 pin
    regards

  • Question : Inquiry for the item from sha****Aug 21, 2019

    hello, may i know how long is the power cable?

    Answer : [Re] Inquiry for the item from sha****

    hi is approx 150cm
    regards
    PowerPac

+View all Notice, FAQ, Q&A >>
PowerPac Hand Mixer With 5 Speeds Eject Function (PPHM108)
PowerPac Hand Mixer With 5 Speeds Eject Function (PPHM108)
Item Q&A
  • Question : Inquiry from JaniceApr 18, 2021

    Hi seller,
    I bought the hand mixer on Jan 2021, however the item was spoiled and can't use it,may i know how to claim warranty? Thanks

    Answer : [Re] Inquiry from Janice

    we are the bear authorised official SG distribtuor. (PowerPac Electrical)
    2 years local warranty and safety mark.
    Only Bear products from us have this .
    Thank you for support
    Regards
    Bear SG Official Mall (PowerPac Electrical)

    Question : [Re] Inquiry from Janice

    The mixer now was spoiled, how to return to your store? Can I have your contact number to ask more details about the warranty claim..thanks..

    Answer : [Re] Inquiry from Janice

    I'm bought this mixer from your store, so the mixer is authorised to claim the warranty. Please advise what is the procedures.

    Question : [Re] Inquiry from Janice

    Pls refer to the attached order number which bought on 24 Jan 2021. Thanks.

    Answer : [Re] Inquiry from Janice

    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Question : [Re] Inquiry from Janice

    My mixer not working at all. May I know when technician can come to my house to collect it? Can I have the technician number? Thanks

    Answer : [Re] Inquiry from Janice

    Hi seller,Any status? When technician available to arrange come to my house? Can I have the number?

    Question : [Re] Inquiry from Janice

    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Answer : [Re] Inquiry from Janice

    When technician will collect the mixer?

    Question : [Re] Inquiry from Janice

    Please read details

    2 years warranty does not mean door to door.

    ou can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Answer : [Re] Inquiry from Janice

    Oh..Ok..noted..

    Question : [Re] Inquiry from Janice

    .

    Answer : [Re] Inquiry from Janice

    Hi I will coming on this coming Saturday. Thanks.

    Question : [Re] Inquiry from Janice

    As long it under warranty, you can bring it to the following and our technician will service for you. If it’s a small issue, customer can wait awhile, can be collected on the spot. The technician will advise you

    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

  • Question : Inquiry from JaniceApr 18, 2021

    Hi seller,
    I bought the hand mixer on Jan 2021, however the item was spoiled and can't use it,may i know how to claim warranty? Thanks

    Answer : [Re] Inquiry from Janice

    we are the bear authorised official SG distribtuor. (PowerPac Electrical)
    2 years local warranty and safety mark.
    Only Bear products from us have this .
    Thank you for support
    Regards
    Bear SG Official Mall (PowerPac Electrical)

  • Question : Inquiry for the item from yunOct 19, 2020

    faulty parts how to return? very poor customer service!

    Answer : [Re] Inquiry for the item from yun

    warranty cover 2 years (motor) not on parts.

    Question : [Re] Inquiry for the item from yun

    ya. when it open, not working. u only sell motor?

    Answer : [Re] Inquiry for the item from yun

    replied to that one thread.

  • Question : Inquiry related return and exchange from yunOct 19, 2020

    faulty partd how to return/exchange?

    Answer : [Re] Inquiry related return and exchange from yun

    All accessories and parts are only available for sales via our office warehouse
    You can call before heeding down to check for availability.

    +65 6214 9555
    Our warehouse/ office is at 5 Changi South Lane #03-01 Singapore 486045
    Operating hours (closed on public holiday & Sunday):
    Monday-Friday: 9am-5pm
    Saturday: 9am-12noon
    Thank you
    Powerpac

    Question : [Re] Inquiry related return and exchange from yun

    when open, it's like that.

    Answer : [Re] Inquiry related return and exchange from yun

    replied to that one thread.

  • Question : Inquiry for the item from osh_1819Oct 26, 2020

    Hi, price has gone up from $11.90?

    Answer : [Re] Inquiry for the item from osh_1819

    that is a time sale supported by qoo10.
    regards

+View all Notice, FAQ, Q&A >>
Extension Socket Extension Cord 4 Way 2 Meter to 3 Meter (PP468) (PP3884-2) (PP3884-3) (PP3884N)
Extension Socket Extension Cord 4 Way 2 Meter to 3 Meter (PP468) (PP3884-2) (PP3884-3) (PP3884N)
Item Q&A
PowerPac Table fan Desk fan 12 Inch Electric Box Fan with Timer (PPBF30)
PowerPac Table fan Desk fan 12 Inch Electric Box Fan with Timer (PPBF30)
Item Q&A
  • Question : Inquiry for the item from jeanneo1965Apr 19, 2021

    Hi,
    May i know if i can adjust upward and downward.

    Answer : [Re] Inquiry for the item from jeanneo1965

    no not able.

  • Question : Inquiry for the item from JuneklkMar 01, 2021

    Is there any guarantee granted?

    Answer : [Re] Inquiry for the item from Juneklk

    2 years local (motor) warranty

  • Question : Inquiry for the item from ShucheeguptaJan 30, 2021

  • Question : Inquiry for the item from siowwei81Aug 08, 2020

  • Question : Inquiry for the item from xtr****Apr 13, 2020

+View all Notice, FAQ, Q&A >>
PowerPac Retro Fridge 114L 2-Door Mini Fridge (PPF118)
PowerPac Retro Fridge 114L 2-Door Mini Fridge (PPF118)
Item Q&A
  • Question : Inquiry from joeyApr 19, 2021

  • Question : Inquiry related delivery from joeyApr 07, 2021

    Hi, I’m staying at 13 floor. Is there any charges to delivery to my door step?

    Answer : [Re] Inquiry related delivery from joey

    Free delivery to doorstep applies to lift landing only. (meaning your level 13 floor need to have the lift) No stairs climbing require.

    Else:
    Carry up to (2nd Floor) +$20.00
    2nd Floor ($20) + $10.00 for additional subsequent level

    Question : [Re] Inquiry related delivery from joey

    Ic... noted thanks

    Answer : [Re] Inquiry related delivery from joey

    thank you.
    regards

  • Question : Inquiry related delivery from jasminenslMar 01, 2021

    If we require disposal for a mini fridge 85L, can the delivery guy do it? If yes, what will be the cost?

    Answer : [Re] Inquiry related delivery from jasminensl

    sorry there is no disposal.

  • Question : Inquiry for the item from dennissoopcFeb 06, 2021

    hi Seller, may i know what is the installation fee $15.00 for? I thought once delivered and unbox, just need to plug in, then can use already?

    Answer : [Re] Inquiry for the item from dennissoopc

    hi yes. you can. But if you required our driver to bring to your desired corner. unbox, clear the mess etc. As all these take time as well and need to be scheduled in the driver appointment
    We charged as usual. else is FREE delivery as stated.

  • Question : Inquiry related delivery from 1354victorSep 02, 2020

    Hi, may I know how long it will take to deliver and can the delivery be arranged on Saturday or Sunday?. Need to plan ahead, thanks.

    Answer : [Re] Inquiry related delivery from 1354victor

    We will process every working day morning.
    But Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac’

PowerPac Chest Freezer Upright freezer Freestanding Freezer 90L (PPFZ99)
PowerPac Chest Freezer Upright freezer Freestanding Freezer 90L (PPFZ99)
Item Q&A
  • Question : Inquiry related delivery from PatriciaApr 16, 2021

  • Question : Inquiry for the item from yvonnelwpyDec 16, 2020

  • Question : Inquiry for the item from pohleng16Nov 09, 2020

    Hi seller, What does your installation fee cover?

    Answer : [Re] Inquiry for the item from pohleng16

    unboxing , clearing the boxes etc. and carrying to your desired location and electric on.
    Else as per standard delivery will just place item and leave.
    regards
    PowerPac

    Question : [Re] Inquiry for the item from pohleng16

    Noted, thanks!

    Answer : [Re] Inquiry for the item from pohleng16

    thank you.
    regards

  • Question : Inquiry for the item from kpc0101Nov 05, 2020

    Hi is 85L nett or gross?

    Thanks!

    Answer : [Re] Inquiry for the item from kpc0101

    Valid capacity 85L

  • Question : Inquiry for the item from karenlim88Oct 31, 2020

    What is the electricity consumption kWh / 24 hr?

    Thanks

    Answer : [Re] Inquiry for the item from karenlim88

    Power consumption 175kwh/year

+View all Notice, FAQ, Q&A >>
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
PowerPac Air Fryer 5.5L with Hot Air Flow System (PPAF656)
Item Q&A
  • Question : Inquiry for the item from ngchat2002Apr 15, 2021

    Dear seller,

    Does it come with any inner basket or just a piece of metal plate Insise?
    If don't inner basket, how do cook vegetables or fish or chickens with sauce?

    Answer : [Re] Inquiry for the item from ngchat2002

    please see attached. you can remove to wash the basket

  • Question : Inquiry from HappyApr 12, 2021

  • Question : Inquiry for the item from DaybyDayMar 24, 2021

    Hi, powerpac is a Singapore trusted brand for 22 years as advertised but your item info says this fryer is made in China. Pls confirm where it is made asap. Thks.

    Answer : [Re] Inquiry for the item from DaybyDay

    yes we as powerpac is a local brand. likewise like other local brand like Exxxxace.
    But our factory/manufucter are not here.
    All items still go though the safety mark and revenant documents.

    Question : [Re] Inquiry for the item from DaybyDay

    Is the serial no. of the air fryer the string of numbers on the box below the bar code?

    Answer : [Re] Inquiry for the item from DaybyDay

    no. please look for a sticker. see sample

  • Question : Inquiry for the item from miniscale8Mar 19, 2021

  • Question : Inquiry for the item from veronng81Mar 14, 2021

    Hi,

    I got make payment order for the air fryer. But I didn't see the order?
    Can you double check for me if my order went through?

    Thanks

    Answer : [Re] Inquiry for the item from veronng81

    yes this is your order.
    We will process every working day morning.
    Your item is in on process for transit to the dispatch center.
    Do kindly note, all parcels are transferred to Qxpress Qoo10 from our warehouse. They will handle the delivery. Thereafter, we can’t determine the exact time and date. But it should take couple working days.
    Thank you and regards
    PowerPac

    Question : [Re] Inquiry for the item from veronng81

    Dear Seller,

    Ok noted and thanks for your prompt reply.
    I will wait patiently for the item to reach.

    Thank you

    Answer : [Re] Inquiry for the item from veronng81

    hi its already picked up by Qoo10.
    Estimated should reach you tomorrow. OR latest Wed.
    you should get a sms from the courier.

    Thank you for your patience with us
    regards

+View all Notice, FAQ, Q&A >>
PowerPac Coffee Maker 0.65L with Thermostatic Panel and Washable Filter (PPCM301)
PowerPac Coffee Maker 0.65L with Thermostatic Panel and Washable Filter (PPCM301)
Item Q&A
  • Question : Inquiry for the item from AAApr 12, 2021

    Hi seller, may i know how many cup of coffee for 0.65L.

    Answer : [Re] Inquiry for the item from AA

    actually depending on your cups size . it is a 0.65L coffee maker

  • Question : Inquiry for the item from julietOct 06, 2020

    Hi, do you have mini coffee machine for 1 person that i can set timer to start brewing at certain timing? i wish to get a mini coffee machine with timer that it will be ready by certain time

    Answer : [Re] Inquiry for the item from juliet

    sorry our coffee machine have no timer
    regards

  • Question : Inquiry for the item from kemuncheOct 03, 2020

    Is the filter holder detachable for washing?

    Answer : [Re] Inquiry for the item from kemunche

    yes. as shown detachable for washing.
    regards