Q&A board

Q & A Lists
Item Question & Answer
💝QOO10 LOWEST PRICE GUARANTEE💝 [INNISFREE] MY REAL SQUEEZE MASK 10PCS
💝QOO10 LOWEST PRICE GUARANTEE💝 [INNISFREE] MY REAL SQUEEZE MASK 10PCS
Item Q&A
  • Question : Inquiry for the item from mypreciousMar 07, 2021

  • Question : Inquiry related delivery from caroline3sgFeb 15, 2021

    Dear Seller,
    My cart no. 142173300, consist of 2 packs of rose masks, only arrive one pack. Shortage of one pack (order no. 335191221). Kindly advise if you will send me the shortage of one pack.

    Answer : [Re] Inquiry related delivery from caroline3sg

    hi
    i'm so sorry
    i'll check weight
    pls wait a little more
    thank you

    Question : [Re] Inquiry related delivery from caroline3sg

    Dear seller,
    Any update from you? It has been few days already.

    Answer : [Re] Inquiry related delivery from caroline3sg

    hi
    i'm so sorry
    i've already sent
    pls wait a little more
    Thank you

    Question : [Re] Inquiry related delivery from caroline3sg

    Dear seller,
    I have received it. thank you

    Answer : [Re] Inquiry related delivery from caroline3sg

    thank you

  • Question : Inquiry for the item from hh2706Jan 24, 2021

  • Question : Inquiry for the item from hltan1974Jan 20, 2021

    Hi seller

    If Buy 1 set, will get 1 mask free.
    If buy 2 sets, will get 2 masks free?

    Just to confirm b4 i order.

    Thanks

    Answer : [Re] Inquiry for the item from hltan1974

    hi
    sorry
    we send only 1 free
    thank you

  • Question : Inquiry for the item from ivyyik16Dec 23, 2020

    What is the expiry date for real squeeze mask? Thanks

    Answer : [Re] Inquiry for the item from ivyyik16

    hi
    the expire date is up to 2022
    pls try
    thank you

    Question : [Re] Inquiry for the item from ivyyik16

    Thanks. Already ordered.

    Answer : [Re] Inquiry for the item from ivyyik16

    thank you

+View all Notice, FAQ, Q&A >>
★MISSHA★[TIME REVOLUTION] THE FIRST ESSENCE/BORABIT AMPOULE/CLEAR TONER/SPECIAL SET/MIST
★MISSHA★[TIME REVOLUTION] THE FIRST ESSENCE/BORABIT AMPOULE/CLEAR TONER/SPECIAL SET/MIST
Item Q&A
  • Question : Inquiry for the item from icy_kizMar 07, 2021

  • Question : Inquiry related delivery from TechnicolorboyNov 20, 2020

    Hello there, can I kindly check on the status of my orders ? I placed my order on 6th Nov but have yet to receive anything. It has been two weeks....
    my orders no are 330850856, 330850857, 330850858

    Hope to hear back from you soon

    Answer : [Re] Inquiry related delivery from Technicolorboy

    hi
    i'm so sorry
    your tracking no. is SGP166055741
    pls check
    thank you

  • Question : Inquiry from florencetan12Aug 22, 2020

  • Question : Inquiry for the item from jil****Jul 10, 2020

  • Question : Inquiry for the item from chr****Jun 12, 2020

    What does your night repair set consists of?does it has time revolution essence, ampolue

    Answer : [Re] Inquiry for the item from chr****

    hi
    it's ampoule 50ml and cream 50ml
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
💖QOO10 LOWEST PRICE💖 [LANEIGE] BEST SKIN CARE COLLECTION / WATER BANK /SLEEPING MASK
💖QOO10 LOWEST PRICE💖 [LANEIGE] BEST SKIN CARE COLLECTION / WATER BANK /SLEEPING MASK
Item Q&A
  • Question : Inquiry for the item from alice_kuehMar 07, 2021

  • Question : Inquiry for the item from werpyworlddMar 03, 2021

    Is this authentic?

    Answer : [Re] Inquiry for the item from werpyworldd

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from mag_pangFeb 28, 2021

    Hi seller. May I know which products has whitening effect? I mean moisturizer or cream. Pls advice. Thanks!

    Answer : [Re] Inquiry for the item from mag_pang

    hi
    i recommend your white dew line
    pls try
    thank you

    Question : [Re] Inquiry for the item from mag_pang

    Hi ok sure. Thanks for your reply.

    Answer : [Re] Inquiry for the item from mag_pang

    What moisturizer do you recommend for a guy with normal to dry skin with some wrinkles on the forehead? Pls advice

    Question : [Re] Inquiry for the item from mag_pang

    hi
    i recommend blue energy line
    thank you

  • Question : Inquiry related delivery from emilyspuaMar 01, 2021

    Hi, when is shipping, please? Ordered on 27 Feb.
    Have dropped you a few messages but no reply from you.

    Answer : [Re] Inquiry related delivery from emilyspua

    Sorry for the inconvenience
    It was a Korean holiday until today and there was no shipment
    Products will be shipped sequentially from tomorrow
    Please wait a minute
    Thank you

    Question : [Re] Inquiry related delivery from emilyspua

    OIC... Thanks for your reply. Sorry to disturb you on holiday.

    Answer : [Re] Inquiry related delivery from emilyspua

    thank you

  • Question : Inquiry for the item from libra6868Feb 25, 2021

+View all Notice, FAQ, Q&A >>
★MISSHA★ 프로 터치 파우더 팩트
★MISSHA★ 프로 터치 파우더 팩트
Item Q&A
  • Question : Inquiry for the item from catngiamMar 07, 2021

[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
Item Q&A
  • Question : Inquiry for the item from teresaFeb 01, 2021

    Hi, will you restock sea salt jelly cleanser? Thanks.

    Answer : [Re] Inquiry for the item from teresa

    hi
    i have 1pcs
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from teresa

    Hi, any updates on sea salt jelly? Thx.

    Answer : [Re] Inquiry for the item from teresa

    hi
    i'll update it tomorrow
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from teresa

    Thanks seller. Hope to see your stock update soon.

  • Question : Inquiry for the item from PearlynMar 03, 2021

    Hi, does korea still manufacture the green tea morning cleanser ? Thanks

    Answer : [Re] Inquiry for the item from Pearlyn

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

    Question : [Re] Inquiry for the item from Pearlyn

    Any similar types close to the texture of the green tea morning cleanser to recommend ? Thank u

  • Question : 来自Freshair59nn会员的商品咨询。Mar 04, 2021

    May I know the expiry date for sea salt perfect?

    Answer : [Re] 来自Freshair59nn会员的商品咨询。

    hi
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry related return and exchange from miaoniFeb 09, 2021

  • Question : Inquiry for the item from alecliu2007Feb 13, 2021

    Hello, if I get the same item under type2 as under 타입, does it mean I get 2 for the price listed? Thanks.

    Answer : [Re] Inquiry for the item from alecliu2007

    hi
    of course
    pls try

    Question : [Re] Inquiry for the item from alecliu2007

    thank you

+View all Notice, FAQ, Q&A >>
★SKINFOOD★ NEW! Gold Caviar EX Toner/Emulsion/Serum/Eye Serum/Cream
★SKINFOOD★ NEW! Gold Caviar EX Toner/Emulsion/Serum/Eye Serum/Cream
Item Q&A
  • Question : Inquiry for the item from maykang72Mar 06, 2021

  • Question : Inquiry for the item from Elizlam739Jan 25, 2021

    You still have stock for Toner ?

    Answer : [Re] Inquiry for the item from Elizlam739

    yes, i have

    Question : [Re] Inquiry for the item from Elizlam739

    pls try
    thank yoi

    Answer : [Re] Inquiry for the item from Elizlam739

    Alr ordered when can ship out

    Question : [Re] Inquiry for the item from Elizlam739

    hi
    i'm checking now restock
    pls wait a little more
    thank you

    Answer : [Re] Inquiry for the item from Elizlam739

    You don’t have this ??

    Question : [Re] Inquiry for the item from Elizlam739

    hi
    this item was renewaled to new item
    i've already sent
    pls wait a little more
    thank you

    Answer : [Re] Inquiry for the item from Elizlam739

    Tks, alr received

    Question : [Re] Inquiry for the item from Elizlam739

    thank you

  • Question : Inquiry for the item from bjmlimDec 28, 2020

    Hi, what is the expiry date for your SkinFood Gold Caviar EX Toner? Size is 160ml or 145ml? Please advise, thank you.

    Answer : [Re] Inquiry for the item from bjmlim

    HI

    Question : [Re] Inquiry for the item from bjmlim

    i'll update it
    pls wait a little more
    Thank you

    Answer : [Re] Inquiry for the item from bjmlim

    Hi, I just ordered to other sellers, thank you.

    Question : [Re] Inquiry for the item from bjmlim

    thank you

  • Question : Inquiry for the item from bjmlimDec 28, 2020

  • Question : Inquiry from fate7801Oct 09, 2020

    Hi Seller,

    Do u sell the skinfood raspberry eye cream? If not, are you able to help to buy and send send over?

    Answer : [Re] Inquiry from fate7801

    hi

    Question : [Re] Inquiry from fate7801

    I recommend you gold cavier eye
    pls try

    Answer : [Re] Inquiry from fate7801

    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★Face It Aura Color Control CC Cream
★The Face Shop★Face It Aura Color Control CC Cream
Item Q&A
  • Question : Inquiry for the item from jl38yikFeb 18, 2021

    Does this comes with the casing?

    Answer : [Re] Inquiry for the item from jl38yik

    hi
    of course
    pls truy

    Question : [Re] Inquiry for the item from jl38yik

    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    Yours is which type? The top or bottom one?

    Question : [Re] Inquiry for the item from jl38yik

    Kindly reply. Whether its the new type of casing or the old version?

    Answer : [Re] Inquiry for the item from jl38yik

    hi
    it's a new version
    pls try

    Question : [Re] Inquiry for the item from jl38yik

    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    Which number is natural beige? There isn't no.02?

    Question : [Re] Inquiry for the item from jl38yik

    of course
    pls check
    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    I couldn't find the color 202.... kindly send me the link. And make sure it comes with nee version of casing too

    Question : [Re] Inquiry for the item from jl38yik

    hi
    pls order 203
    it's natural beige
    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    I'm not sure why, i placed order on 25th Feb, and yet no respond. So I cancelled it

    Question : [Re] Inquiry for the item from jl38yik

    hi
    you've already canceled your order
    pls reorder
    thank you

    Answer : [Re] Inquiry for the item from jl38yik

    Thanks

  • Question : Inquiry from red****Nov 24, 2019

    Hi, i cant seem to find FS cc cream cushion ultramoist miracle story...hv thy discontinued this product? Tq.

    Answer : [Re] Inquiry from red****

    hi
    i have this item
    pls try
    thank you

  • Question : Inquiry for the item from not****Nov 04, 2019

    The price include 1 refil?

    Answer : [Re] Inquiry for the item from not****

    sorry
    the price is only product
    thank you

  • Question : Inquiry for the item from Str****Sep 15, 2019

    Hi,
    Does this CC cream provide better coverage compare to BB creams? Suitable for everyday use?
    Have been using BB creams, never try CC cream before.
    Thanks.

    Answer : [Re] Inquiry for the item from Str****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ng_****Jun 21, 2019

    Hi seller,
    What is the expiry date ? Thanks

    Answer : [Re] Inquiry for the item from ng_****

    hi
    the expire date is until 2021
    pls try
    thank you

🌟QOO10 LOWEST PRICE🌟 [INNISFREE] BEST SKIN CARE COLLECTION / Green Tea / Orchid / Volcani
🌟QOO10 LOWEST PRICE🌟 [INNISFREE] BEST SKIN CARE COLLECTION / Green Tea / Orchid / Volcani
Item Q&A
  • Question : Inquiry for the item from maryquek.ngMar 04, 2021

    Hi when will you restock black tea youth enhancing mist?

    Answer : [Re] Inquiry for the item from maryquek.ng

    hi
    sorry
    The product is an item that cannot be shipped by air.
    Can not be shipped
    thank you

    Question : [Re] Inquiry for the item from maryquek.ng

    Ok thanks

  • Question : Inquiry for the item from serbelle12Mar 03, 2021

  • Question : Inquiry for the item from yyennyybFeb 16, 2021

  • Question : Inquiry for the item from sashayukikomeFeb 10, 2021

  • Question : Inquiry for the item from sunshine rainbow22Feb 01, 2021

    Hi,

    Can check when will send out the item as it still show shipping requested?

    Thks

    Answer : [Re] Inquiry for the item from sunshine rainbow22

    hi
    i've already sent your item
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★[Fluid] The Fresh For Men Hydrating Fluid (200ml)
★The Face Shop★[Fluid] The Fresh For Men Hydrating Fluid (200ml)
Item Q&A
★HANYUL★ Brown Pine Leaves Optimizing Serum/ Brown Pine Leaves Sleeping Mask
★HANYUL★ Brown Pine Leaves Optimizing Serum/ Brown Pine Leaves Sleeping Mask
Item Q&A
  • Question : Inquiry for the item from flower_delightsMar 04, 2021

    Seller, is current stock still gift pack set? What is in the pack beside the optimizing serum. What is the expiry date. Thx

    Answer : [Re] Inquiry for the item from flower_delights

    hi
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from nobitaSep 02, 2020

  • Question : Inquiry for the item from zho****Jun 26, 2020

    Hi

    Would like to check expiry date/year for hanyul serum

    Thks
    Mingli

    Answer : [Re] Inquiry for the item from zho****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from zho****Feb 17, 2020

    Dear Seller

    Would like to check the expiry date for this prodect (hanyul serum)

    Thks
    ML

    Answer : [Re] Inquiry for the item from zho****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from zho****

    Hihi
    Any updates on expory date

    Thks
    ML

  • Question : Inquiry for the item from zho****Oct 25, 2019

    Hi would like to check expiry date of this item. Thks.

    Answer : [Re] Inquiry for the item from zho****

    hi
    the expire date is up to 2021
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★The SAEM★ 스네일 에센셜 EX 링클 솔루션 크림
★The SAEM★ 스네일 에센셜 EX 링클 솔루션 크림
Item Q&A
★Innisfree★SUNBLOCK Collection!  Daily UV Protection / Triple / Mild / No sebum / Anti pollution
★Innisfree★SUNBLOCK Collection! Daily UV Protection / Triple / Mild / No sebum / Anti pollution
Item Q&A
  • Question : Inquiry for the item from florcheahcaMar 02, 2021

    Hi, which is your best recommendation for sun block ?
    For lady concern about dark skin

    Answer : [Re] Inquiry for the item from florcheahca

    Hi, which is your best recommendation for sun block ?
    For lady concern about dark skin

    Question : [Re] Inquiry for the item from florcheahca

    hi
    please tell me your skin type
    thank you

  • Question : Inquiry for the item from audreythen2000Feb 21, 2021

    Dear seller,

    May I know when will Daily Mild Sunscreen be restock?

    Answer : [Re] Inquiry for the item from audreythen2000

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from Xiaopip24Jan 16, 2021

    Hi innisfree long lasting resistant for oily skin, can this block UvA and UvB rays?

    Answer : [Re] Inquiry for the item from Xiaopip24

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from Xiaopip24Jan 15, 2021

    May i know if all sunscreen contain zinc oxide as ingredients? Thank you

    Answer : [Re] Inquiry for the item from Xiaopip24

    hi
    i'll check it
    thank you

  • Question : Inquiry for the item from Xiaopip24Jan 14, 2021

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE★ Double Lasting Foundation SPF34 PA+++
★ETUDE HOUSE★ Double Lasting Foundation SPF34 PA+++
Item Q&A
  • Question : Inquiry for the item from sherylseowFeb 26, 2021

    I’m looking for the old stock of double foundation . Is yours pls or new stock?

    Answer : [Re] Inquiry for the item from sherylseow

    hi
    i have a new item
    pls try
    thank you

    Question : [Re] Inquiry for the item from sherylseow

    I bought the new one but it’s make the face very very dry. No good

    Answer : [Re] Inquiry for the item from sherylseow

    hi

    Question : [Re] Inquiry for the item from sherylseow

    sorry

  • Question : Inquiry for the item from Sil****May 10, 2019

    hi how can i purchase the brush? i don't see it in the option.

    Answer : [Re] Inquiry for the item from Sil****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from toh****Jan 13, 2019

    What’s the expiry date for the foundation?

    Answer : [Re] Inquiry for the item from toh****

    hi
    it was made within 6 month
    pls try
    thank you

★2019 NEW ADDED★[LANEIGE] SLEEPING MASK SERIES / LIP SLEEPING MASK / CICA MASK / WATER BANK
★2019 NEW ADDED★[LANEIGE] SLEEPING MASK SERIES / LIP SLEEPING MASK / CICA MASK / WATER BANK
Item Q&A
  • Question : Inquiry for the item from wendyyhlMar 01, 2021

    What is the expiry date of the lip mask for all flavour?

    Answer : [Re] Inquiry for the item from wendyyhl

    hi

    Question : [Re] Inquiry for the item from wendyyhl

    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from joannalimDec 21, 2020

  • Question : Inquiry for the item from ManNov 10, 2020

    Authentic?

    Answer : [Re] Inquiry for the item from Man

    of course
    pls try
    thank you

  • Question : Inquiry for the item from ying81800Oct 10, 2020

    Hi this authentic right?

    Answer : [Re] Inquiry for the item from ying81800

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from bkSep 23, 2020

    when is the expiry date for the Cica Sleeping Mask?

    Answer : [Re] Inquiry for the item from bk

    hi
    The expiration date is until August 2023.
    Thank you

+View all Notice, FAQ, Q&A >>
★Laneige★ New Item! [fluid] White Dew Tone Up Fluid (50ml)
★Laneige★ New Item! [fluid] White Dew Tone Up Fluid (50ml)
Item Q&A
💜2020 NEW💜 [LANEIGE] PERFECT RENEW YOUTH SKIN CARE / ESSENCE / EYE CREAM / REGENERATOR
💜2020 NEW💜 [LANEIGE] PERFECT RENEW YOUTH SKIN CARE / ESSENCE / EYE CREAM / REGENERATOR
Item Q&A
  • Question : Inquiry related cancel and refund from Bluepodo81Mar 01, 2021

  • Question : Inquiry related cancel and refund from Bluepodo81Feb 28, 2021

    Can you answer plz?
    Can you process refund?

    Answer : [Re] Inquiry related cancel and refund from Bluepodo81



    hi
    in this case, you have to pay two shipping costs
    pls advise
    thank you

    Question : [Re] Inquiry related cancel and refund from Bluepodo81



    hi
    in this case, you have to pay two shipping costs
    pls advise
    thank you

  • Question : Inquiry for the item from yvo****Dec 31, 2019

    Hi, may I know when Perfect Renew Generator will be re-stock?

    Answer : [Re] Inquiry for the item from yvo****

    hi
    i've updated it
    pls check
    thank you

  • Question : Inquiry related return and exchange from ari****Oct 05, 2019

    Emulsion was sent instead of my eye serum. Please assist

    Answer : [Re] Inquiry related return and exchange from ari****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

  • Question : Inquiry for the item from adi****Sep 21, 2019

    How many pieces in a packet of mask?

    Answer : [Re] Inquiry for the item from adi****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

★The Face Shop★RICE WATER BRIGHT CLEANSING LIGHT/RICH OIL
★The Face Shop★RICE WATER BRIGHT CLEANSING LIGHT/RICH OIL
Item Q&A
  • Question : Inquiry for the item from amsharon5Feb 25, 2021

    Hi, what is the expiry date for the cleansing oil?

    Answer : [Re] Inquiry for the item from amsharon5

    hi
    the expire date is up to 2023
    pls try
    thak you

네오쿠션 ★Laneige★ NEO CUSHION Matte +Refill / NEO CUSHION Glow +Refill [pretty shop]
네오쿠션 ★Laneige★ NEO CUSHION Matte +Refill / NEO CUSHION Glow +Refill [pretty shop]
Item Q&A
  • Question : Inquiry for the item from CapteveFeb 25, 2021

  • Question : Inquiry for the item from SxxFeb 15, 2021

    The colour is it in order of light to dark tone? which is darkest tone?

    Answer : [Re] Inquiry for the item from Sxx

    hi
    it's 23
    pls try
    thank you

    Question : [Re] Inquiry for the item from Sxx

    Hi 23 N or 23C?

    Answer : [Re] Inquiry for the item from Sxx

    hi
    i recommend you #23N
    thank you

  • Question : Inquiry for the item from JLFeb 15, 2021

    Hi seller,
    May i know will you restock laneige neo cushion matt 13N?

    Answer : [Re] Inquiry for the item from JL

    sorry
    i don't sell anymore
    sorry

  • Question : Inquiry for the item from janelauJan 29, 2021

  • Question : Inquiry from celine2899Jan 27, 2021

    Hi I wanted to get the Neo cushion n applying the 10% coupon but it doesn’t generate. Pls advise. Thanks

    Answer : [Re] Inquiry from celine2899

    No problem. I hv gotten the discount coupon.

    Question : [Re] Inquiry from celine2899

    No problem. I hv gotten the discount coupon.

+View all Notice, FAQ, Q&A >>
★LANEIGE★White Dew Line! Skin/Emulsion/essence/original cream/tone up cream
★LANEIGE★White Dew Line! Skin/Emulsion/essence/original cream/tone up cream
Item Q&A
  • Question : Inquiry for the item from EhFeb 20, 2021

  • Question : Inquiry for the item from willieOct 21, 2020

  • Question : Inquiry for the item from tingstopsOct 08, 2020

  • Question : Inquiry for the item from LingSep 24, 2020

★The Face Shop★ Air Cotton Makeup Base SPF30PA++40ml
★The Face Shop★ Air Cotton Makeup Base SPF30PA++40ml
Item Q&A
  • Question : Inquiry for the item from 412861189Feb 24, 2021

    Hi, when is the expire date for lavender ?

    Answer : [Re] Inquiry for the item from 412861189

    hi
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from cOct 07, 2020

    Hi, is it suitable for dry and mature skin?

    Answer : [Re] Inquiry for the item from c

    hi
    of course
    pls try
    thank you

★MAMONDE★ Pang Pang Hair Shadow (4g)
★MAMONDE★ Pang Pang Hair Shadow (4g)
Item Q&A
  • Question : Inquiry for the item from chua_ai_lengFeb 23, 2021

    Hi, will this item be restocked and when? Thank you.

    Answer : [Re] Inquiry for the item from chua_ai_leng

    hi
    i have
    pls check
    thank you

  • Question : Inquiry for the item from shi****Nov 15, 2019

    Hi what color is “Baby Face Hair” ?

    Answer : [Re] Inquiry for the item from shi****

    hi
    it's #01
    pls try
    thank you

★IOPE★ AIR CUSHION ® + Refill /Cover / Natural
★IOPE★ AIR CUSHION ® + Refill /Cover / Natural
Item Q&A
  • Question : Inquiry for the item from YanFeb 22, 2021

    Hi, is 21c stock coming soon pls? Thank u.

    Answer : [Re] Inquiry for the item from Yan

    hi
    it will be renewal next month
    pls check
    thank oyu

  • Question : Inquiry for the item from qhldidiJan 26, 2021

    Hi seller any more stock on Cover 21C?

    Answer : [Re] Inquiry for the item from qhldidi

    sorry
    i don't have
    thank you

  • Question : Inquiry for the item from julNov 22, 2020

    Hi, when will there be 23 Beige matt longwear cushion or refill?

    Answer : [Re] Inquiry for the item from jul

    hi
    this item will be renwaled next month
    pls wait a little moret

    Question : [Re] Inquiry for the item from jul

    thank you

  • Question : Inquiry related delivery from florenceteyeesienOct 28, 2020

  • Question : Inquiry for the item from JessOct 12, 2020

+View all Notice, FAQ, Q&A >>
★The Face Shop★ Smart Peeling White Jewel Peeling (120ml)
★The Face Shop★ Smart Peeling White Jewel Peeling (120ml)
Item Q&A
  • Question : Inquiry for the item from gabriellafenFeb 22, 2021

  • Question : Inquiry related delivery from agn****Apr 16, 2020

    Cart no 133792308 ordered on 28 Mar. I have yet to receive my items. Pls help me to check. Thank u.

    Answer : [Re] Inquiry related delivery from agn****



    hi
    i've already sent
    pls check
    thank you

★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
★QOO10 LOWEST PRICE★[LANEIGE]BEST CUSHION COLLECTION ! layering cushion/pore control/whitening
Item Q&A
  • Question : Inquiry for the item from carrieFeb 22, 2021

    Hi seller, I want to buy bb cushion anti aging, may I know the price is including refill?

    Answer : [Re] Inquiry for the item from carrie

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from CHDec 12, 2020

  • Question : Inquiry for the item from yappy197Nov 11, 2020

    Is the group buy for light fir powder ending tonight?

    Answer : [Re] Inquiry for the item from yappy197

    sorry

  • Question : Inquiry for the item from chinypickOct 19, 2020

  • Question : Inquiry for the item from cswtamOct 24, 2020

    Hi seller,

    Are the BB come with SPF50? Previiusly I bought mine is with SPF50.

    Pls advise. Thank you.

    Answer : [Re] Inquiry for the item from cswtam

    hi
    i have only whitening cushion #23 and anti-aging cushion #13 and anti-aging cushion #23
    sorry

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★TonyMoly★ 더 촉촉 그린티 워터 스킨
★TonyMoly★ 더 촉촉 그린티 워터 스킨
Item Q&A
  • Question : Inquiry for the item from xinweichong23Feb 13, 2021

★The Face Shop★[foam] Rice Water Bright Cleansing Foam(150ml)
★The Face Shop★[foam] Rice Water Bright Cleansing Foam(150ml)
Item Q&A
  • Question : Inquiry for the item from yvonne1510Feb 11, 2021

    May I know the expire date ?

    Answer : [Re] Inquiry for the item from yvonne1510

    hi
    the expire date is up to 2023
    pls try
    thank you

  • Question : Inquiry for the item from 233****Jun 29, 2020

    Where is the place of manufacturer?

    Answer : [Re] Inquiry for the item from 233****

    hi
    It is written under the case
    pls check
    thank you

★Innisfree★NEW! My foundation All Day Longwear (30ml)
★Innisfree★NEW! My foundation All Day Longwear (30ml)
Item Q&A
  • Question : Inquiry for the item from chyichyihewFeb 06, 2021

    For N21, is it 2.3 or 2.5?

    Answer : [Re] Inquiry for the item from chyichyihew

    hi
    What color are you currently using?
    pls advise
    thank you

  • Question : Inquiry for the item from cha****Apr 23, 2020

  • Question : Inquiry for the item from kar****Apr 15, 2020

    Hi I would like to get my foundation 2.2 N22. How to select the option 2.2? I can only see N22. Thanks.

    Answer : [Re] Inquiry for the item from kar****

    hi
    this item was renewaled
    pls check from the option
    pls advise
    thank you

  • Question : Inquiry for the item from koh****Mar 18, 2020

  • Question : Inquiry for the item from Chr****Nov 21, 2019

    Dear Seller,

    I'm using Innisfree mineral ultrafine No 23 compact, may i know what color should i should for my foundation ? Is this foundation a oil free ?

    Regards,
    Chris

    Answer : [Re] Inquiry for the item from Chr****

    hi
    i recommend you 2. 4 n23
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★SKINFOOD★ Cleansing!  Rice Brightening Cleansing Foam/ Scrub Foam/ Egg White Foam/ Black Sugar Scru
★SKINFOOD★ Cleansing! Rice Brightening Cleansing Foam/ Scrub Foam/ Egg White Foam/ Black Sugar Scru
Item Q&A
  • Question : Inquiry for the item from leewantien94Feb 06, 2021

  • Question : Inquiry for the item from concrebbJul 27, 2020

    Hi, can i ask how many stocks do you have for Egg White Perfect Pore Cleansing Foam?

    Answer : [Re] Inquiry for the item from concrebb

    hi
    i have little
    tell me the quantity you want
    thank you

    Question : [Re] Inquiry for the item from concrebb

    do you have 10?

    Answer : [Re] Inquiry for the item from concrebb

    hi
    yes
    pls try
    thank you

    Question : [Re] Inquiry for the item from concrebb

    thank you

    Answer : [Re] Inquiry for the item from concrebb

    thank you

  • Question : Inquiry for the item from Bee_caveJul 25, 2020

  • Question : Inquiry for the item from lee****Jul 13, 2020

  • Question : Inquiry related return and exchange from way****Jun 10, 2020

    Hi I bought the skinfood rice cleansing foam but you have sent me the Face Shop rice foam instead. can you Re-send me the correct item???

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Question : [Re] Inquiry related return and exchange from way****

    These are the 2 face shop rice mask I receive. I want to receive the correct black sugar rice foam. How will you refund me the shipping fee?

    Please advise address to send back to.

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    i'm so sorry
    delivery compnay will pick up your wrong item
    Please let me know what day is available
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Any day is ok. PleAse let me know which delivery company and which day they are coming. Thanks

    Answer : [Re] Inquiry related return and exchange from way****

    Hi did you arrange for delivery company to collect the items? If yes can you let the Qxpress know what item to collect because I will not know who or what to return if there is no description.

    I have many other deliveries coming as well so I need to know which company is collecting before I can pass the item to them.

    Question : [Re] Inquiry related return and exchange from way****

    hi
    i'm really sorry
    did they pick up yesterday?
    pls advise
    thank you

    Answer : [Re] Inquiry related return and exchange from way****

    Hi they came again to night without notice. I have passed to them in this plastic bag

    Question : [Re] Inquiry related return and exchange from way****

    Hope they will return the item to you soon then you can send the correct item to me soon. Thanks

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    thank you so much
    i'll resend your correct item
    pls wait a little more
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Hihi, may i know when I will receive the correct items? Thank you.

    Answer : [Re] Inquiry related return and exchange from way****

    hi
    i've already sent
    your tracking no. is SG3126353
    pls check
    thank you

    Question : [Re] Inquiry related return and exchange from way****

    Hi I just received message from our Singapore delivery centre that I need to pay shipping to receive my items. See attached photos.

    Answer : [Re] Inquiry related return and exchange from way****

    See picture

    Question : [Re] Inquiry related return and exchange from way****

    hi
    i'm so sorry
    did you receive the item?
    pls advise
    thank you

    Answer : [Re] Inquiry related return and exchange from way****

    hih i received all the items already. thanks alot for your help.

    Question : [Re] Inquiry related return and exchange from way****

    thank you so much

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE ★ Wonder Pore Freshner(250ml/500ml)
★ETUDE HOUSE ★ Wonder Pore Freshner(250ml/500ml)
Item Q&A
  • Question : Inquiry for the item from KlmFeb 05, 2021

    Hi, When will you restock 500ml pore freshner?

    Answer : [Re] Inquiry for the item from Klm

    hi

    Question : [Re] Inquiry for the item from Klm

    i have new version
    i'll update it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from KlmFeb 05, 2021

    Hi, When will you restock 500ml pore freshner?

    Answer : [Re] Inquiry for the item from Klm

    hi
    i'll update it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from c.qiannOct 15, 2020

    Hasn’t the product change to a newer packaging? When is the expiry of your toner?

    Answer : [Re] Inquiry for the item from c.qiann

    hi
    Still in stock
    Until 2022
    thank you

  • Question : Inquiry related return and exchange from l_laichingAug 21, 2020

    Hi seller, i order toner end up receive cleanser

    Answer : [Re] Inquiry related return and exchange from l_laiching

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Question : [Re] Inquiry related return and exchange from l_laiching

    May i hv your address

    Answer : [Re] Inquiry related return and exchange from l_laiching

    hi
    i'm sorry
    pls send me the wrong item through non-registered mail
    pretty shop
    Saeshin Complex Store 510, 66, Gonghang-daero 41-gil,
    Gangseo-gu, Seoul, South Korea
    Postal Code 07619
    010-5355-2656
    thank you