Q&A board

Q & A Lists
Item Question & Answer
▶NEW ITEM ADDED◀★LANEIGE★ BEST SKINCARE COLLECTION / Skin Emulsion Water Bank Water Sleeping
▶NEW ITEM ADDED◀★LANEIGE★ BEST SKINCARE COLLECTION / Skin Emulsion Water Bank Water Sleeping
Item Q&A
  • Question : Inquiry for the item from lym****Jan 28, 2020

  • Question : Inquiry for the item from kel****Jan 23, 2020

  • Question : Inquiry for the item from Sha****Jan 21, 2020

  • Question : Inquiry for the item from lee****Jan 20, 2020

    Will there be restock of white dew tone up cream?

    Answer : [Re] Inquiry for the item from lee****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from ser****Jan 19, 2020

    Hi, when is water bank sherbet cream coming in stock?

    Answer : [Re] Inquiry for the item from ser****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

+View all Notice, FAQ, Q&A >>
🎀2019 NEW VER.🎀 [ETUDE HOUSE] MOISTFULL COLLAGEN SKIN CARE COLLECTION / COLLAGEN CREAM / ESSENCE / DEEP CREAM
🎀2019 NEW VER.🎀 [ETUDE HOUSE] MOISTFULL COLLAGEN SKIN CARE COLLECTION / COLLAGEN CREAM / ESSENCE / DEEP CREAM
Item Q&A
  • Question : Inquiry for the item from llt****Jan 29, 2020

  • Question : Inquiry for the item from Bla****Dec 29, 2019

    Hi, is this the new collagen cream?
    And when is the expiry date?

    Answer : [Re] Inquiry for the item from Bla****

    hi
    of course
    the expire date is up to 2022
    pls try
    thank you

  • Question : Inquiry for the item from cmm****Oct 14, 2019

  • Question : Inquiry for the item from rin****Oct 04, 2019

    Hi,

    Is this collagen newest version?

    Answer : [Re] Inquiry for the item from rin****

    sorry
    it's old version
    i'll update soon
    pls wait a little more
    thank you

  • Question : Inquiry for the item from jwm****Feb 18, 2019

    Hi do you have this set?

    Answer : [Re] Inquiry for the item from jwm****

    Piglet set new version. Do you sell? Pls reply fast as my couoon expieing today. Thks

    Question : [Re] Inquiry for the item from jwm****

    hi
    i'll update it
    pls wait a little more
    thank you

★The Face Shop★[c] Yehwadam Hwansaenggo Cream Special Set (25ml)
★The Face Shop★[c] Yehwadam Hwansaenggo Cream Special Set (25ml)
Item Q&A
  • Question : Inquiry for the item from ber****Jan 27, 2020

  • Question : Inquiry for the item from 238****Nov 10, 2019

    Is the face cream 50ml? What are the other items in the box ? I can't read Korean. Tks.

    Answer : [Re] Inquiry for the item from 238****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from Mrs****Sep 26, 2019

    Hi, what is included in the set? And what is the expiry date?

    Answer : [Re] Inquiry for the item from Mrs****

    hi
    it's skin, emulsion and serum
    it was made within 6month
    pls try
    thank you

  • Question : Inquiry for the item from Win****Aug 08, 2019

    What is the expire date

    Answer : [Re] Inquiry for the item from Win****

    hi
    you can use it until 2021
    pls try
    thank you

  • Question : Inquiry for the item from awk****Jul 17, 2019

    Hi ,i would like to check what include in this set and possible to check the expire date as well .Thanks

    Answer : [Re] Inquiry for the item from awk****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from awk****

    Sure 😉

    Answer : [Re] Inquiry for the item from awk****

    hi
    you can use it until 2021
    skin,lotion and serum
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★Face It Power Perfection BB Cream SPF37 PA++ 20g 40g
★The Face Shop★Face It Power Perfection BB Cream SPF37 PA++ 20g 40g
Item Q&A
  • Question : Inquiry for the item from 242****Dec 03, 2019

  • Question : Inquiry for the item from ssu****Dec 14, 2019

    When have 20g of apricot beige?

    Answer : [Re] Inquiry for the item from ssu****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from dor****Sep 03, 2019

  • Question : Inquiry for the item from v3y****May 20, 2019

    Hi,

    May i know the expiry date of the V201 40g bb perfection? If i order 3, can help me to choose the one with 2021 expiry date?

    Answer : [Re] Inquiry for the item from v3y****

    hi
    I have a product with shelf life up to 2021
    pls try
    Thank you

    Question : [Re] Inquiry for the item from v3y****

    Okay. I will place an order and pls send me all 5 with 2021. Thanks

    Answer : [Re] Inquiry for the item from v3y****

    thank you
    i'll send your items tomorrow
    pls wait a litlte more
    thank you

  • Question : Inquiry for the item from kfo****Jan 22, 2019

    I am using 01 Light beige for Face it Power Perfection
    What colour should i take? 102 or 201?
    Thanks

    Answer : [Re] Inquiry for the item from kfo****

    I mean 103 or 201

    Question : [Re] Inquiry for the item from kfo****

    hi
    i recommend you #201
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★SKINFOOD★[Foam] Egg White Perfect Pore Cleansing Foam(150ml)
★SKINFOOD★[Foam] Egg White Perfect Pore Cleansing Foam(150ml)
Item Q&A
  • Question : Inquiry for the item from con****Jan 23, 2020

    Hi, do you have the ingredients list?

    Answer : [Re] Inquiry for the item from con****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from con****

    thanks!

  • Question : MISSING ITEM!Aug 25, 2018

    hello, I ordered the x1 ★SKINFOOD★[Foam] Egg White Pore Foam/Egg White Perfect Pore Cleansing Foam(150ml) but I didn't received it??? shouldn't you do a refund if it's OOS?? please check

    Answer : [Re] MISSING ITEM!

    Dear customer.
    The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    We hope you provide a more cohesive product offering in the near future.
    Have a nice day.

    Question : [Re] MISSING ITEM!

    thanks, please proceed with the refund.

    Answer : [Re] MISSING ITEM!

    Dear customer.
    The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    We hope you provide a more cohesive product offering in the near future.
    Have a nice day.

  • Question : Egg White Pack (Peel Off Pack)Aug 08, 2018

    Do you sell the Egg White Pack (Peel Off Pack)?

    Answer : [Re] Egg White Pack (Peel Off Pack)

    hi
    i updatd it
    pls try
    thank you

  • Question : Inquiry for the item from Sea****Oct 14, 2017

    When restock?

    Answer : [Re] Inquiry for the item from Sea****

    hi
    i updated it
    pls check
    thank you

  • Question : Cleansing FoamAug 02, 2017

    Hi Seller,

    Is Egg White Pore Foam the same as Egg White Perfect Pore Cleansing Foam(150ml)?

    Answer : [Re] Cleansing Foam

    hi
    yes
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★The Face Shop★[cushion] Ink Lasting Cushion 15g (SPF30/PA++)
★The Face Shop★[cushion] Ink Lasting Cushion 15g (SPF30/PA++)
Item Q&A
  • Question : Inquiry for the item from e11****Jan 28, 2020

  • Question : Inquiry for the item from 243****Jun 13, 2019

  • Question : Differences of ShadesJul 23, 2018

    Hi Seller,

    I would like to inquire about the shades of N201 against V203 couldn't understand the item information as it is all in Korean. So actually what is the differences between this two, please advice. However, I'm in the shade 23 which is medium beige skin tone.

    Looking forward to your reply.

    Thank you.


    Best Regards,
    Maine

    Answer : [Re] Differences of Shades

    hi
    201 is more lighter than 203
    pls try
    thank you

★QOO10 LOWEST PRICE★ [INNISFREE] MY REAL SQUEEZE MASK 10PCS
★QOO10 LOWEST PRICE★ [INNISFREE] MY REAL SQUEEZE MASK 10PCS
Item Q&A
  • Question : Inquiry for the item from ngw****Jan 26, 2020

    What is the expiry date?

    Answer : [Re] Inquiry for the item from ngw****

    hi
    it was made within 6 month
    pls try
    thank you

  • Question : Inquiry related cancel and refund from chu****Jan 03, 2020

    Pls refund my money scammer. People order same thing as me on 27th december already received. I fking ordered on 18th december. Stop telling me to wait for something that is not coming.

    Answer : [Re] Inquiry related cancel and refund from chu****

    Dear customer.
    The item you have ordered is unfortunately currently out of stock. We have proceeded to cancel and refund your order accordingly.
    We seek your kind understanding on this matter and are extremely sorry if there is any inconvenience caused.
    We hope you provide a more cohesive product offering in the near future.
    Have a nice day.

  • Question : Inquiry related cancel and refund from chu****Jan 02, 2020

    A little while more? How long? Another 2 weeks?? After chinese new year? I have waited long enough. First you guys forgot about my order. Second, you guys didn't bother to reply. Only when I post a Q&A here to show everyone then you replied. I have been kind enough to give you time to reply before I posted here, and i have had enough of this lousy service. Please process refund.

    Answer : [Re] Inquiry related cancel and refund from chu****



    hi
    i'm really sorry
    i've already sent your items
    pls wait a little more
    thank you

  • Question : Inquiry related delivery from chu****Jan 01, 2020

    Hey 2 weeks alr havent received. No replies after I messaged also. Ordered on 18th Dec. Only sent order after I message on 30th but did not reply my messages.

    Answer : [Re] Inquiry related delivery from chu****

    Order date

    Question : [Re] Inquiry related delivery from chu****

    Order sent only after I messaged. Buyers beware not sure if will receive items...

    Answer : [Re] Inquiry related delivery from chu****

    hi
    i'm really sorry
    i've already sent your items
    pls wait a little more
    thank you

  • Question : Inquiry for the item from Sha****Dec 31, 2019

+View all Notice, FAQ, Q&A >>
★ETUDE HOUSE★Bling Bling Eye Stick(1.4g)
★ETUDE HOUSE★Bling Bling Eye Stick(1.4g)
Item Q&A
  • Question : Inquiry for the item from eja****Jan 26, 2020

    Expiry date ?

    Answer : [Re] Inquiry for the item from eja****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from goh****Nov 06, 2019

    Hi
    I cant find no.11 and no .14

    Answer : [Re] Inquiry for the item from goh****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

  • Question : Inquiry for the item from sjl****Feb 01, 2019

    Hi, the color shown and the colors available for purchase is different, I do not have reference for shade 15,16,17,18

    Answer : [Re] Inquiry for the item from sjl****

    hi
    i'm so sorry
    i'll update it asap
    pls wait a litlte more
    thank you

  • Question : Inquiry for the item from sum****Dec 02, 2018

    Hi before I place order u still have #14 starry star?

    Answer : [Re] Inquiry for the item from sum****

    sorry
    i don't have

  • Question : Inquiry for the item from wil****Aug 31, 2017

+View all Notice, FAQ, Q&A >>
★Innisfree★ Twotone Eyebrow Kit / Easy Stamping Brown
★Innisfree★ Twotone Eyebrow Kit / Easy Stamping Brown
Item Q&A
  • Question : Inquiry for the item from eja****Jan 26, 2020

    Expiry date ?

    Answer : [Re] Inquiry for the item from eja****



    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from mak****Jan 30, 2019

    Hi, may I know If the brown kit comes with the stamp?

    Answer : [Re] Inquiry for the item from mak****

    hi
    it's only brown kit
    you have to buy stamp
    thank you

▶2019 HOLIDAY EDITION ADDED◀★ETUDE HOUSE★ PLAY COLOR EYES PALLET / EYESHADOW / CHEEK / BLEND FOR EYES
▶2019 HOLIDAY EDITION ADDED◀★ETUDE HOUSE★ PLAY COLOR EYES PALLET / EYESHADOW / CHEEK / BLEND FOR EYES
Item Q&A
  • Question : Inquiry for the item from smi****Jan 22, 2020

  • Question : Inquiry for the item from yan****Jan 20, 2020

    ❤ ETUDE HOSE ☆Play Color Eyes # PEACH FARM

    If I order by 20 Jan (today am ), Can I receive my order item 🎁 before * CHINESE NEW YEAR - 25 Jan 2020* ?
    Yes/ No

    Urgent Reply !
    To confirm enquiry before ordering.
    Thks.

    Answer : [Re] Inquiry for the item from yan****

    Take Note !

    I live in Singapore 😊

    Urgent Reply!
    Thks.

    Question : [Re] Inquiry for the item from yan****

    hi
    i'm so sorry
    it's impossible
    sorry

    Answer : [Re] Inquiry for the item from yan****

    Noted!
    It is ok as I have make another arrangement.
    Thks for your reply 😊

    Question : [Re] Inquiry for the item from yan****

    thank you

  • Question : Inquiry for the item from kat****Jan 02, 2020

    When is the expiry for cherry blossom

    Answer : [Re] Inquiry for the item from kat****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from yao****Dec 20, 2019

    I would like to check for proof of authenticity as the pigmentation on some colours turn out to have very less pigment

    Answer : [Re] Inquiry for the item from yao****

    hi
    we sell 100% authentic product
    don't worry
    pls try
    thank you

  • Question : Inquiry for the item from lee****Dec 07, 2019

+View all Notice, FAQ, Q&A >>
★Tonymoly★  Intense Care Gold 24K Snail Eye Cream (30ml)
★Tonymoly★ Intense Care Gold 24K Snail Eye Cream (30ml)
Item Q&A
  • Question : Inquiry for the item from sno****Jan 22, 2020

    May i know what is the expiry date? Thank you.

    Answer : [Re] Inquiry for the item from sno****

    hi
    i'll check it
    pls wait a little more
    thank you

[ETUDE HOUSE]  Lovely Cookie Blusher 6 Colors (7.2g)
[ETUDE HOUSE] Lovely Cookie Blusher 6 Colors (7.2g)
Item Q&A
  • Question : Inquiry for the item from mei****Jan 10, 2020

    Hi, I have received wrong Color for one of the product that I purchased. Pls check the image attached

    Answer : [Re] Inquiry for the item from mei****

    Attached invoice and order number

    Question : [Re] Inquiry for the item from mei****

    hi
    it's renewaled to you received item
    pls try
    thank you

    Answer : [Re] Inquiry for the item from mei****

    What do you mean by renewaled? I haven’t receive for the Strawberry chox.

    Question : [Re] Inquiry for the item from mei****

    Strawberry chox is renewaled to grapefruit Jelly
    pls try
    thank you

    Answer : [Re] Inquiry for the item from mei****

    This is not the Color that I were ordered! If it is not available, why not update the item list?

    Question : [Re] Inquiry for the item from mei****

    hi
    im really sorry
    please if you wouldnt mind can you please send back to me the wrong item
    i will shoulder the shipping fee
    after i recieve it im gonna send the correct item
    im really sorry for the trouble
    thanks
    please advise

    Answer : [Re] Inquiry for the item from mei****

    Pls take note next time.

    Question : [Re] Inquiry for the item from mei****

    hi
    i'm sorry
    pls send me the wrong item through non-registered mail
    pretty shop
    Saeshin Complex Store 510, 66, Gonghang-daero 41-gil,
    Gangseo-gu, Seoul, South Korea
    Postal Code 07619
    010-5355-2656
    thank you

  • Question : Inquiry for the item from 234****Dec 23, 2019

  • Question : Inquiry for the item from tle****Apr 26, 2019

    Please advise how to choose the color and their respective expiry dates.

    Answer : [Re] Inquiry for the item from tle****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from cyn****Mar 05, 2019

    When is the stock for Rose Sugar Macaroon & Pink Brownie available?

    Answer : [Re] Inquiry for the item from cyn****

    hi
    i'm so sorry
    Rose Sugar Macaroon was out of stock
    Pink Brownie was restocked
    pls check
    thank you

  • Question : Inquiry for the item from her****Dec 27, 2018

+View all Notice, FAQ, Q&A >>
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
[Innisfree] 1+1 Cleansing Foam Line! Apple /Green Tea/bija/Jeju Volcanic Pore/
Item Q&A
  • Question : Inquiry related delivery from bea****Jan 21, 2020

  • Question : Inquiry for the item from mic****Dec 20, 2019

    Hi how come I can’t use the 15% coupon? They say only for selected category but skincare is there how come the Innisfree cleanser cannot?

    Answer : [Re] Inquiry for the item from mic****

    hi
    i'm so sorry
    in this case, pls contact to Qoo10 customer service
    sorry

  • Question : Inquiry for the item from est****Dec 05, 2019

    Hi, seller. Can I enquiry all the types of cleanser as I intend to buy few types of it

    Answer : [Re] Inquiry for the item from est****

    hi
    pls advise
    thank you

    Question : [Re] Inquiry for the item from est****

    I'm interested in green tea, sea salt whipping cleanser and jeju volcanic pores. Can I know these 3 types of cleanser the expiry date?

    Answer : [Re] Inquiry for the item from est****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry for the item from tam****Nov 06, 2019

    Hi. Last time u give me a sample on the face shop skin conditioning serum. Do u sell the product now?

    Answer : [Re] Inquiry for the item from tam****

    hi
    i'll check it
    pls wait a little more
    thank you

    Question : [Re] Inquiry for the item from tam****

    Do let me know again . thank you v much

    Answer : [Re] Inquiry for the item from tam****

    sorry
    i don't sell
    sorry

    Question : [Re] Inquiry for the item from tam****

    Okies np

    Answer : [Re] Inquiry for the item from tam****

    thank you

  • Question : Inquiry related delivery from bre****Nov 29, 2019

    I am interested to buy the mask (shipping cost $2.90) , laneige product (shipping cost ($ 1.90) and cleansing foam (shipping cost $3.99 ) , total $8.79 for the shipping cost.

    since is from same seller, cant just charge me for one shipping cost ??

    Answer : [Re] Inquiry related delivery from bre****

    hi
    the shippng charge is different per item
    sorry

+View all Notice, FAQ, Q&A >>
★The Face Shop★  Rice Water Bright Cleansing(Foam/Water/Milk/Oil)
★The Face Shop★ Rice Water Bright Cleansing(Foam/Water/Milk/Oil)
Item Q&A
  • Question : Inquiry for the item from 235****Jan 21, 2020

    Rice Water Bright 300ml when available?

    Answer : [Re] Inquiry for the item from 235****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from reg****Dec 23, 2019

    Cleaning lotion is for remove Makeup?what is the expiry date also?

    Answer : [Re] Inquiry for the item from reg****

    hi
    of course
    the expire date is up to 2022
    pls try
    thank you

  • Question : Inquiry for the item from can****Nov 14, 2019

    Hi seller, please advise when is the expiry date for rice brain foam 150ml? Thanks

    Answer : [Re] Inquiry for the item from can****

    hi
    the expire date is up to 2021
    thank you

  • Question : Inquiry for the item from m-k****Oct 19, 2019

  • Question : Inquiry for the item from RPT****Sep 10, 2019

+View all Notice, FAQ, Q&A >>
▶2019 NEW ADDED!◀ ★INNISFREE★ Best Skin Care Collection / Green Tea / Orchid / Volcanic/Ginger H
▶2019 NEW ADDED!◀ ★INNISFREE★ Best Skin Care Collection / Green Tea / Orchid / Volcanic/Ginger H
Item Q&A
  • Question : Inquiry for the item from sor****Jan 21, 2020

    Thinking to buy soy bean Essence 2 bottles.
    When is the expiry date ?

    Answer : [Re] Inquiry for the item from sor****

    hi
    the expire date is up to October 2022
    pls try
    thank you

  • Question : Inquiry for the item from ela****Jan 12, 2020

    I have sensitive skin . T zone slightly oily and the rest of my face is dry . I am in the mid forty , looking for moisturer to hydrate my skin. Currently using Laniege white dew Essence. Looking for recommendation.

    Answer : [Re] Inquiry for the item from ela****

    hi
    i recommend you perfect renew line
    pls try
    thank you

  • Question : Inquiry for the item from reg****Dec 23, 2019

  • Question : Inquiry for the item from 211****Dec 20, 2019

    HI,

    I like to know which product is best for anti-aging and whitening for combination skin?

    Answer : [Re] Inquiry for the item from 211****

    hi
    i recommend you anti-aging
    pls try
    thank you

  • Question : Inquiry related return and exchange from kxc****Dec 18, 2019

    Please respond

    Answer : [Re] Inquiry related return and exchange from kxc****

    hi
    i'm so sorry
    i'll resend your correct items
    pls wait a little more
    thank you

+View all Notice, FAQ, Q&A >>
★Innisfree★ bija trouble focusing patch
★Innisfree★ bija trouble focusing patch
Item Q&A
★The Face Shop★[EMRice & Ceramide Moisturizing Emulsion(150ml)
★The Face Shop★[EMRice & Ceramide Moisturizing Emulsion(150ml)
Item Q&A
  • Question : Inquiry for the item from luc****Jan 20, 2020

    Hi, what is the expiry date for this item?

    Answer : [Re] Inquiry for the item from luc****

    hi
    the expire date is up to 2021
    thank you

★IOPE★ MEN ANTI-AGING EMULSION (120ml)
★IOPE★ MEN ANTI-AGING EMULSION (120ml)
Item Q&A
▶NEW! ARTEMISIA ADDED◀★MISSHA★TIME REVOLUTION THE FIRST TREATMENT ESSENCE / Night Repair Borabit
▶NEW! ARTEMISIA ADDED◀★MISSHA★TIME REVOLUTION THE FIRST TREATMENT ESSENCE / Night Repair Borabit
Item Q&A
  • Question : Inquiry for the item from 211****Jan 19, 2020

    Hi, may I know what is the difference between the night repair special set and the best seller special set? Thanks.

    Answer : [Re] Inquiry for the item from 211****

    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ann****Nov 22, 2019

    What does 4th best seller set consist?

    Answer : [Re] Inquiry for the item from ann****

    hi
    it's first treatment essence and borabit ampoule
    pls try
    thank you

  • Question : Inquiry related delivery from 238****Nov 10, 2019

    Hi, I selected to buy Missha First Treatment Essence and shipping rate is $3.90. Then I also selected to buy The Face Shop Nokyong Collagen Contour Lift Gold Capsule Cream - 50g and shipping rate is $1.90. In my purchase cart, I'm charged a total of shipping fee $5.80. Why do I have to pay shipping rate 2 times when I order from you ?

    Answer : [Re] Inquiry related delivery from 238****

    hi
    i'm so sorry
    the shipping charege is different per item
    sorry

  • Question : Inquiry for the item from dia****Oct 05, 2019

    Hi
    Which option is it under the drop down list?
    Time revolution intense moist first step essence.

    Thanks

    Answer : [Re] Inquiry for the item from dia****

    hi
    Time revolution intense moist first was out of stock
    sorry

  • Question : Inquiry for the item from inf****Oct 05, 2019

    Hi when will the toner be available?

    Answer : [Re] Inquiry for the item from inf****

    hi
    essence is toner
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★Missha★[1+1]The style 3D Mascara/4D Mascara
★Missha★[1+1]The style 3D Mascara/4D Mascara
Item Q&A
  • Question : Inquiry related delivery from teu****Jan 18, 2020

  • Question : Inquiry for the item from kel****Feb 14, 2019

    Hi this mascara is waterproof or oilproof?

    Answer : [Re] Inquiry for the item from kel****

    hi
    it isn't waterproof
    thank you

  • Question : Inquiry for the item from yee****Dec 27, 2018

    Is it water resistant / water proof?

    Answer : [Re] Inquiry for the item from yee****

    hi
    it's washable type
    thank you

  • Question : Inquiry from ylc****Nov 23, 2018

    Payment made but no confirmation received. Please help.

    Answer : [Re] Inquiry from ylc****

    Hi~
    I'm so sorry for late shipping.
    Delivery has been delayed orders pushed.
    I'll send your items asap.
    Pls wait a little more.
    Thank you for understanding.

  • Question : Inquiry for the item from ben****Nov 21, 2018

+View all Notice, FAQ, Q&A >>
★Innisfree★ PERFECT 9 REPAIR (SKIN/Lotion/Serum/Eye Cream/Cream)
★Innisfree★ PERFECT 9 REPAIR (SKIN/Lotion/Serum/Eye Cream/Cream)
Item Q&A
  • Question : Inquiry for the item from liy****Jan 17, 2020

    Hi, may i know when the eye cream will be restocked?

    Answer : [Re] Inquiry for the item from liy****

    hi
    i'll update it
    pls check
    thank you

  • Question : Inquiry for the item from cit****Jan 11, 2020

    Hi

    I am trying to purchase the Perfect 9 cream again from you but I cannot seem to apply the 15% discount. Can you help me check?
    I have been ordering from you for many years and the discount always works

    Answer : [Re] Inquiry for the item from cit****



    sorry
    pls contact Qoo10 customer service
    thank you

  • Question : Inquiry for the item from coc****Sep 22, 2019

    Hello. I just received the products which I bought pass few days. But I do not expect to be 9 repair with the 'EX'. Can I know the difference for the one with EX and the one without EX. As I never use the one with EX before. If there is difference I would like to request for a exchange. I had attached photos of the 4 items with the EX one which I just received and the one without EX which I bought last time. Hope to hear from you. Thank you.

    Answer : [Re] Inquiry for the item from coc****

    hi
    the packaging was changed
    it's new item
    don't worry
    pls try
    thank you

  • Question : Inquiry for the item from one****Sep 13, 2019

    Hello,

    I ordered a Innisfree Repair 9 Cream and Serum but received a Repair 9 Cream EX and Serum EX? It is also advertised as Repair 9 Cream and Serum.

    Will I be able to exchange it?

    Answer : [Re] Inquiry for the item from one****

    hi
    the packaging was renewaled to you received item
    it's a new item
    don't worry
    pls try
    thank you

  • Question : Inquiry for the item from ali****Aug 13, 2019

    Are you selling 2019 version (new packaging) or old version

    Answer : [Re] Inquiry for the item from ali****

    hi
    The lotion is an old version, the rest is new.
    Thank you.

+View all Notice, FAQ, Q&A >>
★CLIO★ 킬 커버 광채 쿠션
★CLIO★ 킬 커버 광채 쿠션
Item Q&A
  • Question : Inquiry for the item from sar****Jan 17, 2020

    Hi seller

    May i know the expire date ?

    Look forward prompt reply...thanks ☺

    Answer : [Re] Inquiry for the item from sar****

    hi
    the expire date is up to 2021
    pls check
    thank you

  • Question : Inquiry for the item from sar****Jan 17, 2020

    Hi seller
    Just would like to double confirm this item come with 15g x 2sets ?

    Await to reply...thanks 👐

    Answer : [Re] Inquiry for the item from sar****



    hi
    the expire date is up to 2021
    pls check
    thank you

  • Question : Inquiry for the item from eri****Jun 27, 2019

★ETUDE HOUSE★ Big Cover Skin Fit Concealer PRO 7g
★ETUDE HOUSE★ Big Cover Skin Fit Concealer PRO 7g
Item Q&A
  • Question : Inquiry for the item from bli****Jan 15, 2020

    Hi. Do u still have stick for neutral peach?

    Answer : [Re] Inquiry for the item from bli****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

    Question : [Re] Inquiry for the item from bli****

    Any good recommendation for a concealer that covers dark circles? Thanks.

    Answer : [Re] Inquiry for the item from bli****

    hi
    i recommend you neutral peach
    it was renewaled
    pls try
    thank you

  • Question : Inquiry related return and exchange from daw****Nov 17, 2019

    Hi, the wrong colour has been sent to me.

    Answer : [Re] Inquiry related return and exchange from daw****

    hi
    pls send to me pic
    i'll check it
    thank you

    Question : [Re] Inquiry related return and exchange from daw****

    Sorry I attach in another thread to you. Thanks as attached.

    Answer : [Re] Inquiry related return and exchange from daw****

    hi
    it's item you've ordered
    pls try
    thank you

    Question : [Re] Inquiry related return and exchange from daw****

    Ok thanks and apologies for the misunderstanding.

    Answer : [Re] Inquiry related return and exchange from daw****

    thank you

  • Question : Inquiry for the item from reg****Jun 23, 2019

    Hi seller, the neutral peach product code P05?

    Answer : [Re] Inquiry for the item from reg****

    hi
    i'll check it
    pls wait a little more
    thank you

★The Face Shop★NEW! Tone Up Loose Powder(10g)/ Bare Skin Mineral Cover Powder
★The Face Shop★NEW! Tone Up Loose Powder(10g)/ Bare Skin Mineral Cover Powder
Item Q&A
  • Question : Inquiry for the item from can****Jan 16, 2020

    Hi seller, what is the expiry date for v203 or the manufacturing date? Thanks

    Answer : [Re] Inquiry for the item from can****

    hi
    the expire date is up to 2022
    pls try
    thank you

  • Question : Inquiry for the item from cla****Dec 15, 2019

    Hi just want to make sure the powder has no glitters in it. Bought another brand and found glitters. Wasted money.

    Answer : [Re] Inquiry for the item from cla****

    yes
    pls try
    thank you

  • Question : Inquiry for the item from tin****Sep 30, 2019

    Hi, will there be stock for Bare mineral loose powder?

    Answer : [Re] Inquiry for the item from tin****

    The item is no longer available; we do not manufacture any more this good.
    Sorry for wasting your time, but we guarantee that we will do our best to produce more fascinating goods for you. Thanks

    Question : [Re] Inquiry for the item from tin****

    the color N203 is it same tone as V203

    Answer : [Re] Inquiry for the item from tin****

    hi
    of course
    pls try
    thank you

  • Question : Inquiry for the item from vis****Jul 23, 2019

  • Question : Inquiry for the item from eil****Jul 16, 2019

    Hi is this the new packing?

    Answer : [Re] Inquiry for the item from eil****

    hi
    of course
    it's a new item
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
메디힐 마스크
메디힐 마스크
Item Q&A
  • Question : Inquiry related delivery from lor****Jan 15, 2020

    Hi I have not received my item yet

    Answer : [Re] Inquiry related delivery from lor****

    hi
    i'm so sorry
    i'll send your items tomorrow
    pls wait a little more
    thank you

  • Question : Inquiry for the item from tic****Nov 10, 2019

    How many pieces are there in each box?

    Answer : [Re] Inquiry for the item from tic****

    hi
    it's 10pcs
    thank you

  • Question : Inquiry for the item from ann****Nov 10, 2019

    Hi seller, please advise prices for per piece or box. If per box, how many pieces per box?

    Answer : [Re] Inquiry for the item from ann****



    hi
    i'll check it
    pls wait a little more
    thank you

  • Question : Inquiry for the item from lei****Nov 09, 2019

  • Question : Inquiry for the item from Kay****Nov 08, 2019

    Is this for 10 pieces?

    Answer : [Re] Inquiry for the item from Kay****

    hi
    of course
    thank you

★Laneige★ 2018 NEW!  Homme homme blue energy skin toner/essence in lotion/duo set/ men skincare
★Laneige★ 2018 NEW! Homme homme blue energy skin toner/essence in lotion/duo set/ men skincare
Item Q&A
  • Question : Inquiry related delivery from isa****Jan 14, 2020

    if order today, can i get it by Friday?

    Answer : [Re] Inquiry related delivery from isa****

    hi
    ii's impossible
    sorry

  • Question : Inquiry for the item from swa****Dec 20, 2019

    Hi,

    When is the expiry date?

    Answer : [Re] Inquiry for the item from swa****

    hi
    the expire date is up to 2021
    pls try
    thank you

  • Question : Inquiry related delivery from isa****Nov 22, 2019

    where is this delivered from?

    Answer : [Re] Inquiry related delivery from isa****

    hi
    it's come from Korea
    thank you

  • Question : Inquiry for the item from isa****Nov 17, 2019

    is there a cleanser for men too?

    Answer : [Re] Inquiry for the item from isa****

    hi
    there are homme active water cleanisng foam and oil control deep cleanser
    thank you

  • Question : Inquiry for the item from ngv****Jul 02, 2019

    Hi! When is the expiry date for this set?

    Answer : [Re] Inquiry for the item from ngv****

    hi
    the expire date is until 2021
    pls try
    thank you

+View all Notice, FAQ, Q&A >>
★HANYUL★Lip Balm Nature In Life (4g)
★HANYUL★Lip Balm Nature In Life (4g)
Item Q&A
★CLIO★  Kill Cover Founwear Cushion XP(Cushion +Refill) SET
★CLIO★ Kill Cover Founwear Cushion XP(Cushion +Refill) SET
Item Q&A
  • Question : Inquiry for the item from joa****Jan 14, 2020

    Hi seller do u just sell the refill?

    Answer : [Re] Inquiry for the item from joa****

    sorry
    i don't sell the refill
    sorry

  • Question : Inquiry for the item from yta****Dec 13, 2019

    Hello seller, may i know when is the expiry date? Thank you.

    Answer : [Re] Inquiry for the item from yta****

    hi
    pls advise you wanted color
    thank you

    Question : [Re] Inquiry for the item from yta****

    Sand colour. Thank you

    Answer : [Re] Inquiry for the item from yta****

    hi
    The expiry date is March 2022
    pls check
    thank you

    Question : [Re] Inquiry for the item from yta****

    Thank you

    Answer : [Re] Inquiry for the item from yta****

    thank you

  • Question : 商品関連262****様のお問合せです。Oct 31, 2019

  • Question : Inquiry for the item from aip****Oct 30, 2019

    Do you have lingerie or linen in the limited pink cover?

    Answer : [Re] Inquiry for the item from aip****

    sorry
    i don't have
    i have only normal cushion
    thank you

  • Question : Inquiry for the item from 233****Sep 28, 2019

+View all Notice, FAQ, Q&A >>
★The Face Shop★ KAKAO LITTLE FRENDS RYAN Holiday Edition ★Hand Cream Lip Balm Lip tint Baby and
★The Face Shop★ KAKAO LITTLE FRENDS RYAN Holiday Edition ★Hand Cream Lip Balm Lip tint Baby and
Item Q&A
  • Question : Inquiry for the item from put****Jan 10, 2020

  • Question : Inquiry for the item from May****Dec 29, 2018

    Hi, all the items have arrived except for the lip balm. Kindly advise when the lip balm will be shipped out.

    Thanks!

    Answer : [Re] Inquiry for the item from May****

    hi
    i'm so sorry
    lip balm #01 was out of stock
    i have only #02
    may i refund your money?
    pls advise
    thank you

    Question : [Re] Inquiry for the item from May****

    Hi,

    Your listing shows that #1 is still available. Could you kindly confirm if you still have stock?

    Thanks!

    Answer : [Re] Inquiry for the item from May****

    hi
    sorry
    i don't have
    i updated it
    pls check
    thank you

    Question : [Re] Inquiry for the item from May****

    Kindly process refund thank you

    Answer : [Re] Inquiry for the item from May****

    hi
    i made refund your money
    pls check
    thank you

  • Question : Inquiry for the item from ser****Jan 07, 2019

    When will my 3 items be deliver?

    Answer : [Re] Inquiry for the item from ser****

    hi
    i sent your items today
    pls wait a little more
    thank you

  • Question : Inquiry for the item from ser****Jan 03, 2019

    This for babies and kids can use for body wash .. still have stock?

    Answer : [Re] Inquiry for the item from ser****

    sorry
    i don't have
    sorry

  • Question : Inquiry for the item from ser****Jan 03, 2019

    Do you still have stock for babies and kids body wash? Ryan bottle

    Answer : [Re] Inquiry for the item from ser****

    sorry
    i don't have
    sorry

+View all Notice, FAQ, Q&A >>
★The Face Shop★[Cushion]  Hwansaenggo BB Cushion SPF50+PA+++(20g+20g)
★The Face Shop★[Cushion] Hwansaenggo BB Cushion SPF50+PA+++(20g+20g)
Item Q&A
  • Question : Inquiry for the item from 233****Jan 13, 2020

    Hi,

    When I check out this item and try to use your shop coupon - 15%, there is a message say this item does not fall into the discount category. Currently this item category is "cleansing". Please check and advise. Thanks

    Answer : [Re] Inquiry for the item from 233****

    hi
    i'm so sorry
    pls contact to Qoo10 customer service
    sorry

  • Question : Inquiry for the item from 233****Jan 09, 2020

    Hi,
    Do you sell the refill?

    Answer : [Re] Inquiry for the item from 233****

    hi
    i'll check it
    pls wait a little more
    thank you